Great stress free experience
Once again, Delta was not able to apply my pre-check to my ticket for some reason. They are the only airline I ever have a problem with regarding this. This potentially can throw off your entire travel plans if you plan on utilizing that convenience. I almost missed my flight.
After we boarded the plane, we sat on the tarmac for 45 minutes for the airplane to “burn off fuel.” It was warm, humid, and uncomfortable. Because it was a smaller plane, there was nothing but water, coffee, and tea offered for refreshments. Also, we were the last arriving flight at the Fort Wayne airport for the night, and my husband had checked a special item in his bag, so it couldn’t be put on the baggage claim. We waited at an empty Delta counter for over twenty minutes for someone to give us his bag. I’ve had great experiences on Delta flights many times, but this one was subpar.
Flight was delayed multiple times
Don’t seat 500lb people on regular seats. Miserable flight and will be asking for a refund. Horrendous sat on the floor half the flight
Cons: "Old plane with no video screens or room. Boo!"
Cons: "Left seven hours later than I anticipated Some passengers were rebooked on earlier flights while others told to go with same flight flying later Very very disorganized"
Pros: "Nice smooth flight."
Cons: "Tiny seats. No entertainment offered."
Pros: "Not enough toom between rows of seats."
Pros: "Free movies"
Cons: "Bad food, cramped seating, slow food service"
Cons: "We experienced a one hour ground delay at Sea-Tac which was unrelated to our airline. The pilot kept the passengers informed with timely updates, and we finally departed about when the pilot predicted we'd get away."
Pros: "Crew was very nice."
Cons: "Long delay with vague explanations why."
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Pros: "Boarded on time."
Cons: "After boarding the door was closed and the jet way was moved back. 5 minutes later they said they were going to bring the jet way back and open door to let more people on board. They broke 2 FAA regulations by doing this and we were delayed an hour because Deltas computer would not allow this."
Pros: "Flight staff friendly and everything went smoothly."
Cons: "Always wishing for roomier seats."
Pros: "Great entertainment system."
Pros: "Very smooth and friendly TSA personnel at the security point. Very friendly and respectful of the military. My husband is a Vietnam veteran."
Pros: "When I finally got off the plane"
Cons: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
Cons: "There was a mechanical delay and I ended up missing my flight. Even though I arrived 10 minutes prior to departure."
Pros: "It’s become a mediocre airline."
Pros: "Great crew"
Cons: "Wi-Fi not working or hard to get to work. Flight was delayed by an hour and service was very rushed."
Cons: "Gate agent was rude to anxious passengers, due to flight delayed because of equipment problems."
Cons: "Boarding issues cause delay after plane had to be replaced People were double booked Then land awaited on tarmac because of no ground crew Caused me to miss my next flight"
Pros: "The flight is short and easy."
Cons: "I always try to purchase an aisle seat. I feel like there is more room and I don’t feel trapped against a window. This flight a man with very broad shoulders sat in the middle seat. I felt like he should have paid for half my ticket since he sat in half my seat. Thankfully the flight is short. Had it been my second flight I would have been quite upset."
Pros: "Quick, efficient, affordable!"
Pros: "The plane had a ton of room."
Cons: "Then our connecting flight had extremely rude crew members who made us feel as though our experience was less important than the “sky members”. Super HOT on the plane as well."
Pros: "Best part of the flight was to experience the joy of talking to loved once from the cloud, thank you delta for providing free wifi in the cloud. You have won my heart!!"
Cons: "To pay for food and a drink!! Please bring them back!!"
Cons: "I couldnt check in online and reserve my seats"
Cons: "Full flight and tiny seats surrounded by 2 300lb guys and they wouldn't let me switch my seat."
Pros: "After a massive power outage, the Delta employees were calm, professional, and kept everything moving as well as they could under the circumstances. We boarded the plane, and then had to deplane while we waited for the pilot to arrive. The updates were timely and we were kept well informed by the ground crew. Hats off to them for making the best of a bad situation!"
Cons: "The crew was extremely rude. I was skipped got beverages twice and when I rang the bell the flight attendant gave me a lot of attitude. No one likes to fly for 10 hours, I get it, but it was extremely unprofessional."
Pros: "Plane nice and comfortable"
Pros: "The food is delicious and there are healthy choices, the staff helped me put my carry on into the overhead bin, which was super helpful because I'm only 5ft tall"
Cons: "The entertainment selection was not that good. They had some new movies but nothing you could turn your brain off to. The selection on my second 50 minute flight with delta had more options and variety than my 14 hour korean air one..."
Cons: "Crew allowed passenger to leave bag on floor between seats on emergency exit. This is a safety violation."
Pros: "Delta did a great job - you absolutely can not complain about the food/drink service as they are seemingly constantly walking through the aisles to offer more food and drinks. The coffee is kind of lousy, but I'm sure it is a tremendous challenge to serve good coffee on an airplane."
Cons: "My entertainment system was essentially broken - one of the crew members was very helpful in helping me try to fix it and then giving a voucher for what I thought was a reasonable amount."
Pros: "They were honest about why we late taking off."
Cons: "Having to wair for them to fuel the plane"
Cons: "Awful experience. Delta left us stranded on the runway for 3 hours. Pathetic airline."
Cons: "Delayed and crews attitude. Also being seated next to someone when the plain is half empty"
Pros: "Crew was nice and friendly."
Cons: "Plane was not cleaned well from the previous flight and looked dirty from being overlooked for so long. There was garbage in my seat back pocket and the overhead areas all looked dirty as if they were never cleaned at all."
Pros: "I love that I was upgraded to first class!"
Pros: "Boarding time and schedules were as expected or faster and good attention from the flight crew."
Cons: "Breakfast was mediocre for First Class."
Cons: "Ended up stuck at Laguardia for 9 hours, tried to get onto earlier flight and wasn't able to because as I arrived as the jet bridge door was closing. The delta crew was pleasant, but I sat at the terminal watching to see how quickly that plane would back out to depart.... it sat there for another 45 mins, while I sat there wishing I was on it. My later/original flight ended up being delayed multiple times (not due to weather) and given no explanation for why."
Pros: "We liked the jet-ways to get to the plane, the food was acceptable. the plane was clean and the crew was helpful. The missing luggage was found and delivered to my home."
Cons: "The seats were so tight that even average size people had trouble getting their seats back a little. Somehow kids were placed in exit rows and seat exchanges had to be made. They ended up in my row. One piece of my luggage showed it was available at the conveyor but couldn't be found. It delayed our long day and was frustrating to think it was missing. No distinction where Delta has it's gates in Mexico City."
Pros: "Flight attendants were very nice"
Cons: "Overbooking flights"
Pros: "Nice to have full-size jets serving GNV once again..."
Cons: "Boarding procedures"
Pros: "I was traveling with my young daughter (3 years old) and wife. The crew was really welcoming and accommodative of us. My little girl got the Delta wings pin (including a second one when she lost the first one), and was able to visit the flight deck. Extra kudos for my daughter being able to see a female pilot! :-)"
Pros: "Stewart was excellent"
Cons: "Delta has inconsistent baggage charges. I had to pay $40 for a checked bag. WAY too much."
BA have got back up together after the Covid situation and I had no issues with my travel I have been flying to America over a number of years and have always used them and will continue to
It would have been helpful to get more information about immigration paperwork before boarding had begun.
Late as usual and not being able to take my carry-on on board and having to check it.
I hate America airlines, its a horrible experience
Delayed, missed connecting flights had to book new ones out several thousand dollars and caused to miss next flight several more thousand I’m sure before it’s over…
Delayed on tarmac for over an hour
The flight out of Richmond was so delayed there was no layover in Dallas. However we arrived at one end of Terminal C and had to nearly run to the other end to board the flight to Austin, minutes before Final boarding. Other than that the experience was pleasant.
The tv screens on the plane were not all working - very long flight to have nothing to watch in front of you. This should have been checked/resolved before the flight as I might have been reluctant to board having known there was no inflight entertainment!
Flight Miami São Paulo was amazing but São Paulo to Recife was not. The airplane had not AC before it take off and when asked about to turn the AC on the flight attendant was rude and told me to wait for it to be on in the air. Totally disrespectful with all the crew who as tired after a international flight.
The crew was rude to multiple people when boarding, and did not care to help during the flight. Their safety presentation was incoherent, and repeated a single portion or it 3 different times before we even left the gate. Just a poor experience.
Pros: "The entertainment choice on AA and the in flight wifi are super! The flight attendants were impeccable."
Cons: "My flight was supposed to be on May 26 but I got bumped! The counter at Lax was completely UNDERSTAFFED! At one time the three customer service representatives were stuck with ‘difficult cases’ for over 20 minutes - the line did not move AT ALL! With roughly 75 passengers in line this is unacceptable. I sprang into action and demanded quicker service from the supervisor Seth telling him that people are going to miss their flights. He showed no people skills and decided to be confrontative, inquiring since when I was in line and telling me that I should have come earlier; he did admit that he was understaffed that day but could not do anything about it. After having waiting in line for 1 hour it took the representative too long to check out my Covid Test done by the company AA partnered with - and because of a missing ‘entry registration’ and the use of my married name on the Covid Test instead of my maiden name on my passport ( I had documentation to prove the validity of both names) I stood no chance to rectify any of it as the cut off time for the flight had approached. Instead I was issued a ticket for the next day. No smile, no empathy - I really felt treated like cattle...When I came to the same counter the next day the wait to see a customer service representative was 10 minutes!!!! Which proves my point that they were completely understaffed on May 26! And I had to get a hotel at LAX! On the flight on the 27 May I found the breakfast on board to be very disappointing: no bread, no deli meat and no cheese but yoghurt instead."
Cons: "This was the most uncomfortable flight of my life. We were packed in like sardines during COVID. This was the least amount of legroom I've ever had on a flight."
Pros: "The crew was nice"
Cons: "Cooler air! Hot as heck"
Pros: "After the GSO - PHL flight, I mistakenly boarded a flight to Portland Maine PWM. Why didn’t the gate attendant catch this error?"
Cons: "Attention to detail by both the gate agent and myself."
Pros: "Food was tasty and plenty. Crew was attentive and professional. Even with a 20 minute delay for take off, we arrived on time."
Cons: "The leg room and seat width seem to be less than other planes. The monitor was very touchy and hard to make it respond"
Pros: "Uneventful flight! Love that!"
Cons: "The crew is just over it all. They are Tired & put out by the job. They cannot even pretend to like their jobs. Quite unfortunate."
Pros: "The crew was fantastic and plane was clean"
Cons: "My entertainment video player had a bad earphone jack so i could not watch movies or tv and resorted to paying for wifi"
Pros: "I am traveling with my 79yr old infirm mother. The crew was so kind & so helpful! On the scale of 1-10 (10=Best) they were like 100! Even though my flight was delayed a bit it was still VERY GOOD! Plus the flight was amazing. The flight was also amazing. Even though we were flying though a storm."
Cons: "You couldn’t have been on time because of the storm so there’s nothing that you could have done"
Pros: "Crew was amazing considering we had a delay for a 18 minute flight due to weather. They passed out water etc.. even though they didn't have to"
Cons: "Boarding process was chaotic"
Pros: "On time"
Cons: "WiFi didn't work"
Pros: "On time,"
Cons: "WiFi didn't work."
Cons: "Flight attendent was late had it been a passenger they would have left them."
Pros: "The entertainment center in the headrests"
Cons: "Switch planes and make that the one that flies between Phoenix and Orlando...the entertainment cent on the shirt flight with 3 kids was better suited for the long flight"
Pros: "On times and good service - half-empty plane."
Pros: "The crew and the seats were okay."
Cons: "The flight was delayed for almost 2 hrs. We should receive credits for that."
Pros: "A little late"
Cons: "No food or entertainment"
Cons: "Constant delays, wrongful promises of when/how long delays would take"
Cons: "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."
Pros: "Good service in-flight. Pretty comfortable seats and decent in-flight food/beverage options."
Cons: "Crew was slamming overhead compartments before take-off and would ignore questions from passengers. Late take-off, very late gate change and late arrival. No help from crew on the plan to get bags taken care of so boarding took forever."
Pros: "Crew was efficient and cordial"
Cons: "Overhead bins are small so they take rolling luggages down. Would have been good to know ahead of time d/t fragile items in carry-on"
Pros: "Smooth Flight"
Cons: "Delayed on both flights"
Pros: "I preordered a wrap on the AA website and the reWAS NO FOOD ON THE FLIGHT, other than two cookies."
Cons: "in the airport, the gate area dirty!, bathrooms dirty, no place to charge phone. The walk to the airplane, getting aboard the plane after the gate and flight changed and delayed. Being told it was weather related on the plane and being told it was MAINTENANCE by customer service. The plane was very crowded, the flight attendants never smiled. WHen i told the attendant i was being "rained" on he said...i know its happening everywhere..... he said there was nothing he could do but get me paper towels...they never came. I was very annoyed getting off the plane walking back and forth....it was aweful. and my flight before this was no better i am VERY TURNED OFF BY AMERICAN AIRLINES RIGHT NOW."
Pros: "Ease of travel. Seamless boarding process."
Cons: "The flight was delayed an hour, which would have made us miss our connecting flight back to our home destination. We switched flights in order to make it home at a decent hour and not spend our entire day and night in an airport. We arrived home and they did not transfer two of our three checked bags to our flight, thus making it highly inconvenient upon our arrival home with no luggage."
Pros: "I got there in one piece. Even made my connection (barely)"
Cons: "TSA were abusing power and pulling ppl out of line like crazy. Tried to take Christmas toys from someone (and they weren’t in violation of anything. ) flight was delayed and took so long it would have been faster to drive to Charlotte. Whole airport was the most inefficient thing I have ever seen."
Cons: "no charging station"
Pros: "Not much"
Cons: "Older plane"
Pros: "Everything was excellent"
Pros: "Appreciated the extra legroom and food and drink service, even on a short flight. Crew seemed very friendly."
Cons: "It was way too cold. We shouldn't all be bundling up in scarves and jackets. I've noticed that European airlines manage nut to freeze the passengers, so three must be a way to adjust the standard temperature on planes a but more."
Pros: "They have a huge selection of movies"
Cons: "They do not have gluten free options"
Cons: "Six hours of delay on the outward trip; five hours delay on the return trip. Don't count on American to get you to your destination when it says it will."
Pros: "The crew was wonderful and movie selection was excellent. They did not provide headphones however. Boo."
Pros: "On time"
Pros: "On time"
Cons: "Reading knight on plane were so dim they were useless"
Pros: "Chairs were very comfy and wider than some airlines."
Cons: "Crew not overly friendly and not very attentive, and there were lots of empty seats so there wasn't much excuse. Also, I had an issue with the plane. I think no screens on a cross-country flight is not good business. Not everyone is savvy with go-go inflight. And if there are no screens, could there at least be outlets? I was so tired after my Paris flight and wanted to chill with some go-go entertainment, but my battery was low and there were no outlets. I know not all flights can have these luxuries, but if the flight is over five hours, I think it should be better equipped."