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GSO - ITO

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Greensboro (GSO)
Hilo Intl
Thu 4/15
Thu 4/22
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Top 3 airlines serving Greensboro/H. Point to Hilo Intl

Scores according to KAYAK customer reviews

7.9
Delta
Overall score based on 29,155 reviews
8.1
Boarding
7.8
Comfort
8.5
Crew
7.8
Entertainment
7.5
Food
Airline reviews

Pros: "Accommodating a lot more than American Airlines."

Cons: "Great crew and flight! Cheers!"

Pros: "Great crew"

Pros: "confortable and good service."

Cons: "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."

Pros: "Nice smooth flight."
Cons: "Tiny seats. No entertainment offered."

Pros: "No delays. Easy boarding."

Pros: "Very smooth flight. On time take off and landing. Excellent in flight entertainment. Great crew."

Cons: "Delta needs air conditioning on their flights"

Cons: "Couldn't have been better"

Pros: "Very good complimentary lunch - veggie wrap. I was surprised by the quality. Also I like the plane design - there are places to stand while waiting for the rest room, so you are out of the aisle. WiFi worked."
Cons: "Wish they didn’t charge extra for seat assignment."

Pros: "Crew was very nice."
Cons: "Long delay with vague explanations why."

Pros: "Everything was nice"
Cons: "The price"

Pros: "Arrive early. On time departure."
Cons: "My row 34 D did not have entertainment - had to move to another seat and row."

Pros: "Entertainment options were very good"
Cons: "Plane was too warm,"

Cons: "There was a mechanical delay and I ended up missing my flight. Even though I arrived 10 minutes prior to departure."

Pros: "Having three seats."
Cons: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."

Pros: "Flight was on time. Boarding, flight, deboarding were all fine. Service was fine."
Cons: "The flight numbers that Kayak provides ate not unusable and do not match any flights with the airline. Terribly inconvenient. A call to WestJest referred me to contact Delta. The Delta rep was able to help me. The airlines provided good service. But I probably will avoid booking with Kayak again."

Pros: "direct flight from IND to CDG!"

Pros: "Not sure why this flight was delayed inbound. But it made the departure late by over 30 minutes."

Pros: "Good flight attendants.."
Cons: "Cramped"

Pros: "Excellent gate personnel, spacious and clean plane"
Cons: "Some crew members were a bit curt"

Pros: "In general the crew attitude toward passengers"
Cons: "Toilets have been modified that a person could barely do his needs"

Pros: "Had the whole Comfort section to myself!"

Pros: "Smooth , fast, comfortable"

Pros: "The flight is short and easy."
Cons: "I always try to purchase an aisle seat. I feel like there is more room and I don’t feel trapped against a window. This flight a man with very broad shoulders sat in the middle seat. I felt like he should have paid for half my ticket since he sat in half my seat. Thankfully the flight is short. Had it been my second flight I would have been quite upset."

Pros: "Courteous and professional staff"

Cons: "My flight was delayed several times and had to rebook. Total delays were > 6 hours."

Pros: "Staff very courteous and professional"
Cons: "None"

Pros: "Quick, efficient, affordable!"

Pros: "Everything was so very nice. The seats were fantastic in First Class. So comfortable. The service & food were delightful. The only negative was the screaming infant. This is my second trip on Delta in First Class in the past three months. Both times the trip was ruined by crying babies. ☹️"
Cons: "The crying infant."

Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."

Pros: "Boarding was easy"
Cons: "Plane seats were very small and did not recline. Only one bathroom on plane"

Pros: "First leg from San Diego was excellent."
Cons: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"

Pros: "Plane nice and comfortable"

Cons: "Too tight and seats not comfortable."

Pros: "The flight was on schedule"
Cons: "It was crowded and cramped."

Pros: "Nothing worst flight I've ever had."
Cons: "Everything Delta was so poor quality!!! The flight attendants were not helpful."

Pros: "Nothing other than it was over quickly."
Cons: "Seat did not recline at all."

Pros: "I fist and most importantly, I liked the price of the flight. The airports were very helpful with guiding and helping speed up the checkin, boarding, and safe travel through my only stop in Mexico City."
Cons: "N/A"

Cons: "Crew allowed passenger to leave bag on floor between seats on emergency exit. This is a safety violation."

Pros: "The staff was very helpful and kind."
Cons: "The wifi did not work, my seatbelt was literally broken/unattached, they had no coffee. This may seem minor to some but when you are at the airport at 4 a.m with a child you don't expect all yhese things to happen."

Cons: "It was late and i missed my next flight"

Pros: "Excellent infotainment system"
Cons: "45 min queue to take-off"

Pros: "Everything"
Cons: "Not enough entertainment choices"

Cons: "The flight was over 20 minutes early"

Cons: "Awful experience. Delta left us stranded on the runway for 3 hours. Pathetic airline."

Cons: "Delayed and crews attitude. Also being seated next to someone when the plain is half empty"

Pros: "Flight attendants were very nice"
Cons: "Overbooking flights"

Cons: "Service and media"

Pros: "Nothing"
Cons: "Crew could have been nicer and everything could have been on time"

Pros: "After the GSO - PHL flight, I mistakenly boarded a flight to Portland Maine PWM. Why didn’t the gate attendant catch this error?"
Cons: "Attention to detail by both the gate agent and myself."

Pros: "Fast transportation"
Cons: "It could be better if the pandemic was over, I think everything could be better."

Pros: "Uneventful flight! Love that!"
Cons: "The crew is just over it all. They are Tired & put out by the job. They cannot even pretend to like their jobs. Quite unfortunate."

Pros: "Nicole and I really like the Economy Plus seating with the extra legroom. It is a good compromise between sitting in cramped Economy seating and spending way too much money in Business Class."
Cons: "I wish that the Seattle Tacoma Airport has an Admiral's Club Lounge. Actually, I might as well fess up... I wish that EVERY airport had an Admiral's Club Lounge. I also wish it would be possible to "gift" miles to family members. I would love to have my son and daughter-in-law take advantage of my miles to go on a honeymoon."

Pros: "Crew kept us well hydrated, and were very diligent about picking up trash."

Pros: "I am traveling with my 79yr old infirm mother. The crew was so kind & so helpful! On the scale of 1-10 (10=Best) they were like 100! Even though my flight was delayed a bit it was still VERY GOOD! Plus the flight was amazing. The flight was also amazing. Even though we were flying though a storm."
Cons: "You couldn’t have been on time because of the storm so there’s nothing that you could have done"

Pros: "Crew was amazing considering we had a delay for a 18 minute flight due to weather. They passed out water etc.. even though they didn't have to"
Cons: "Boarding process was chaotic"

Cons: "very cramped very old plane with no wifi. UPGRADE YOUR FLEET!!!"

Pros: "Wonderful flight attendants in both our flights."

Pros: "The crew were nice and accommodating."
Cons: "The seat was not comfortable, my back was hurting from a very short 2hr flight."

Pros: "The coffee was hot?"
Cons: "Communication was awful. Make flight attendant had less personality than a dusty brick. Idiot behind me was leaning on my seat so I couldn’t recline. It was just probably one of the worst experiences I’ve had flying."

Pros: "On times and good service - half-empty plane."

Cons: "Flight delayed over 2 1/2 hrs causing missed meetings"

Cons: "The flight was delayed by 3 hours. They didn't tell us it was delayed until 2 hours before the flight, by which time we were already at the airport. They first delayed it 1 1/2 hours and then another 30 minutes every half hour. The airline/crew never even acknowledged the delay or apologized for it."

Pros: "The crew"
Cons: "I just don’t understand how a flight can be delayed three hours from weather the day before. And, of course, we arrived and there was no gate for us. They had three hours to have a gate ready for us. AA fail!"

Pros: "Not a full flight"
Cons: "Not unhappy"

Cons: "Gate changed 4 times...late boarding and even later departure 2 hours. Put us on a small plane and then do maintenance. not cool."

Pros: "Had to take three flights to get from Maine to California. All were on time or ahead of schedule. Flight attendants did exceptional work on each flight."
Cons: "My left ear still won’t clear but other than that nothing."

Pros: "Very nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Cons: "not much selection for in-flight food and nothing for entertainment. Rosario"

Cons: "The crew was very disappointing!!!!!!"

Pros: "Timeliness and friendly staff. Arrived before scheduled time..."

Pros: "Smooth Flight"
Cons: "Delayed on both flights"

Pros: "On time"
Cons: "Packed"

Pros: "The crew did try to make us feel comfortable considering the air challenges"
Cons: "The aircraft was extremely hot and it took a extraordinary long time to resolve the issue. Dont understand why the aircraft was not checked prior to the flight so alternate plans could be made. Upon connecting the crew in the terminal and at the gate was not very accommodating. Very disappointed with American airlines and this experience"

Pros: "Flight was on time and not cancelled."
Cons: "AA does not consider USPHS Officers as military despite beer mg defines as such in the Servicemember Civil Relief Act. All to make a dollar."

Pros: "Ease of travel. Seamless boarding process."

Pros: "Boarding eas good and crew was very good."
Cons: "The three hour delay and the terrible food served."

Pros: "I got there in one piece. Even made my connection (barely)"
Cons: "TSA were abusing power and pulling ppl out of line like crazy. Tried to take Christmas toys from someone (and they weren’t in violation of anything. ) flight was delayed and took so long it would have been faster to drive to Charlotte. Whole airport was the most inefficient thing I have ever seen."

Pros: "USB Outlets are nice to have"
Cons: "Nothing was bad on this flight"

Pros: "nothing really"
Cons: "crowded seats , packed flight,"

Pros: "Smooth flight, on time!"
Cons: "No food offered on 1st leg, but it was on the menu card."

Pros: "There was surprisingly a great amount of legroom"

Pros: "On time and easy boarding."
Cons: "I am amazed at how much people bring on board the plane with them and then those of us who only bring the limit, one small backpack are asked to place it under the seat in front of us. This is unfair and causes us to lose leg room. Monitor what people bring on board!"

Pros: "Everything was excellent"

Pros: "This particular trip everything went as well as can be expected. I was upgraded to first on both legs, always a bonus. Crew was friendly and efficient. FYI, this was not AA crew and equipment, was the regional sub. But still, all good."
Cons: "I don't care for the shuttle from the main terminal to the remote. It's crowded and uncomfortable, even for a few minutes."

Pros: "Smooth - trouble free - calm process"

Pros: "There was an air traffic back-up for a few minutes, and instead of just letting us sit there wondering what was going on, the pilot gave us periodic updates on what was happening, which made the process much easier. Also, the flight attendants were friendly, which makes a big difference."

Cons: "Will never fly American again"

Cons: "There was no entertainment option available in the plane we flew in."

Pros: "Nothing"
Cons: "Everything"

Cons: "On a 5.5 hour flight, a snack would have been nice. Crew needs to be friendlier like in the old days."

Pros: "Crew, clean"
Cons: "Flight delayed as we were pushing back from the gate."

Pros: "Ability to close the arrival time late departure caused by a "missing" pilot."
Cons: "Cattle car mentality"

Pros: "I liked the fact that it was a smooth flight, my row was totally empty, which enabled me to pass out like a little baby. I forgot that I was on an airplane and not an air mattress. Kudos to the pilot!"
Cons: "Eddie Murphy wasn't on my flight"

Pros: "Flight attendants were very pleasant smooth flight take off and landing."
Cons: "When the caption came over the speaker it was very loud it started me every time should be toned down."

Pros: "Lots of on-demand entertainment."
Cons: "Seats in economy are too narrow. When the person in front of me reclined his seat, I couldn't see the video screen. Food was bad."

Pros: "Very comfortable First seat on the E75. Lots of space."

Pros: "Love PTO, always efficient."

Pros: "United Airlines is putting customers and employees at risk. It is an insane and absurd as it is disgraceful. During boarding you will see painted arrows on the ground urging you to be "6 feet apart" from fellow travellers. You will then enter a the plane and be 6 inches apart as the plane will be FULL. Fly Delta where they block off middle seats and social distance. United CEO Scott Kirby does not care about customers or employees. The absurdity of the juxtaposition between the "6 feet" signs in the boarding area and the COMPLETE ABSENCE of distancing on board tells you everything you need to know about United."
Cons: "Practice social distancing on the plane. There's a pandemic. This is the NUMBER ONE thing you should be doing to assure safety of passengers and crew."

Pros: "Crew was great and made boarding easy!"
Cons: "Couldn't have been better."

Pros: "Crew was friendly and very helpful."
Cons: "Wish they offered the headphones for the small tvs like last time."

Cons: "Ensure parents are being honest about the ages of their children. Couple next to me had a wailing, thrashing, kicking, screeching, punching 3 year old who should have had her own seat instead of sitting on her parent’s laps for the duration of the 5 hour flight."

Pros: "I missed the flight because we were delayed out of NC. And I had to get a hotel since there were no more flights that night. I’m still stuck in Denver."
Cons: "Better accommodations by United."

Pros: "The stewardess was very attentive"
Cons: "We waited about 20 min to take off and ended up coming in 30 min. late"

Cons: "I would have liked if the crew kept us a bit more in the loop about what's going on - I took a Southwest flight earlier the same day, and the crew all seemed to be having a lot more fun than the crew on United. Which is more likely more a management/structure issue of United than the crew themselves"

Cons: "United once again shows it’s disdain for customer service and any sort of quality in their product. I don’t think I’ve had flight attendants who were less caring of providing anything more than what David Spade and Chris Farley provided in Black Sheep - “show em an instructional video and throw a bag of peanuts at em and we’ll be there in no time”. United is quickly becoming the - even more so underwhelming - Greyhound of the skies"

Pros: "Everything was good .with kayak app we can find avery ways in every airport we had to find .thank you"

Cons: "United is one of two major carriers that flies into my airport. I wish I wasn’t stuck with choosing them because 75% of the time that I fly with them I’m often delayed. Last night I didn’t get home until 12:30am because of constant delays and this is a recurring issue with United. Their reliability is incredibly poor."

Pros: "Flight was short so I I did not get too involved with crew, men had smiles and hellos not so with females. Maybe they get too much stuff from other passengers but I was a little surprised by it. I haven't flown in quite a while but I don't remember that bad attitude. Drink service was good with snacks."
Cons: "There was no food, entertainment and seats are not that comfortable for a person with back problems. Female flight attendants are not so much in the friendly skies"

Cons: "2 Hours late"

Pros: "Smooth flight, friendly crew"
Cons: "I can’t rate the food as this flight didn’t offer any."

Cons: "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"

Cons: "Really awful, disorganized and unapologetic."

Pros: "Nice staff."
Cons: "I know you need to make money. But really, passengers are unable to move once seated. If you drop something on the floor you are out of luck. It's like a straight jacket in those seats."

Pros: "The staff & attendants were friendly & professional. The new United terminal is a very pleasant experience"

Pros: "Crew was helpful and friendly."
Cons: "Flight got delayed and almost missed my connection."

Cons: "Delay?????"

Cons: "No WiFi. It wasn't working."

Cons: "The pilot's landing was way too fast. I was sure that the plane would come to a stop in Hwy 280 at the end of the Asheville runway. That plane probably needed a major brake job after that landing. We ended up at the absolute very end of the runway!"

Pros: "0 meals/delays"
Cons: "Got there safely!"

Pros: "That we made it with no major issues."
Cons: "Delays to land, taxi, and no TV, no outlet in the plane. Very old plane."

Cons: "The seats were so uncomfortable. My neck and lower back hurt afterwards. I do not recommend taking an overnight flight with united or do not expect to sleep if you do."

Cons: "Very good"

Pros: "Nothing"
Cons: "Told the gate attendant I was flying home for my dad's funeral and if there was anything they could do to move my seat from a middle seat to aisle seat he said not without charging me but I could ask when I boarded the plane. Once the doors were closing I asked the flight attendant if I could move up one row to an open aisle seat she said no not without charging me. I said there's no one in that whole row and I'm flying home for my dad's funeral and could they make an exception I would show them the obituary and funeral brochure if needed I just wanted some space. She got another gate attendant I explained the same thing and he said no. He said the seat will have to remain empty if I wasn't willing to pay for it. I told him r u serious? U r that inconsiderate and heartless as a company. I've already booked 2 flights w United and u can't make an exception as I was in tears he said no nothing. And walked off the flight. This airline is heartless and deserves all the bad publicity it's getting. Horrible horrible service. And the flight attendant Beth did nothing about it after he left."

Pros: "The in-flight crew were very nice and no one got beat up. our flight was delayed but we got put on a later flight without issue."
Cons: "No entertainment and no free wifi and the seats hurt my beck and back. The girl who checked us in was abrasive to us and everyone in front of us in line, but maybe she wasn't trying to be, that was just her personality. Our flight got delayed which meant we missed out on seeing an old friend I hadn't seen in years, but at least we got there."

Cons: "The employees were verbally rude, borderline abusive. The airline was completely disorganized, changing our gate 3 times. Literally the worst airline experience I have had in years."

Pros: "Very efficient boarding at the gate"
Cons: "Tight seats. Slow service on the flight."

Pros: "It was simple, straight forward, and easy. Encountered no problems, and the crew was great."

Pros: "Attendant was nice."
Cons: "Unexpected, unannounced delay put us into Chicago 30 minutes late. I was scheduled to have a 45 minute layover, now down to 15. I was given no support getting to my next gate, that plane was not held despite the fact that I ran across the terminal to catch it."

Pros: "Flight attendants were excellent as usual."
Cons: "Would love a plug or port at the seat to keep my device charged."

Cons: "I didn't like how the flight attendance wasn't so friendly, I felt as if I was a bother to them."

Cons: "Flight was canceled"

Pros: "nothing"
Cons: "flight attendants were the rudest and most disrespectful. i am going to try and never fly united again."

Pros: "My mom is disabled and was flying alone. United was amazing. As soon as I pulled near the curb someone was there with a wheelchair. I parked the car and he waited for me. He already checked her in dropped her bag off and was waiting for me. He said that he was going to take my mom through security and bring her all the way to the gate. I was so relieved because I was not able to travel with her but felt she was in good hands."
Cons: "Nothing"

Pros: "Changed gates delayed flight changed planes home late I hated this flight"

Pros: "Easy"

Cons: "Awful experience, we left it were it was supposed to, and they left it behind!! The staff at the airport gate wasn't helpful at all, they offer no emotional support but asked us to "make a complaint in baggage reclaim". There, the staff was a little more helpful and gave us a new stroller (very small, not close to ours, but we used it anyway). I had to call many times until I reach a spanish speaker that showed concern for our problem and finally found our stroller and sent it to our hotel."

Pros: "The crew was fine."
Cons: "It was hot on the plane the entire flight. The seats are too narrow and not enough leg room. I sat in the middle seat and sandwiched in between two tall men , so I had no room to move on a 3 hr flight. Seats not comfortable for long travel. Too many people have large luggage that should be checked not carry on."

Pros: "The flight was very smooth and on time"

Pros: "Very cramped seats."

Pros: "The crew was nice to our one year old. And because it wasn't a full flight we were able to give him a seat which saved us!"
Cons: "We're healthy vegans and the snacks aren't friendly for us at all. We brought our own but to have options would have been nice."

Cons: "Hard seat"

Cons: "O'Hare airport. Bad signage to economy parking."

Pros: "People were nice."
Cons: "Nice and calm."

Pros: "Crew member was excellent."
Cons: "As the ground staff had trouble loading the luggage in to the booty...plane was stranded on the runway without AC... caused unnecessary delay. We missed the connection."

Pros: "Nice people working."
Cons: "The weather! And air traffic control!!"

Pros: "Got $200 voucher for overbooking"
Cons: "Overbooking"

Cons: "No in flight movie!!!"

Read more about Delta
COVID-19 information

Safety measures for airlines flying from Greensboro to Hilo

Airlines flying from Greensboro to Hilo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Greensboro to Hilo

Mandatory masks

Masks required on board, masks provided on flights from Greensboro to Hilo

Social distancing seating

Middle seats unavailable to book on flights from Greensboro to Hilo

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Greensboro to Hilo

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