Cons: "The plane change in LA was confusing & not very clear."
Cons: "Good for now"
Cons: "There should not be a pay wall around the internet in today's day and age"
Pros: "Pretty much everything"
Cons: "Food somewhat expensive..... boarding off the plane - ones with no baggage should get off first then more control about everybody getting in the aisles trying to get their luggage and holding everybody up"
Pros: "Great crew great pilot great entertainment"
Cons: "The way we board feels very classist."
Pros: "Smooth landing"
Cons: "Boarding should be more organized"
Pros: "The flight attendant (age gentleman) with the quite sense of humor, and converse with a measure of ease. A role model for others, a nice aptitude than one can learn from."
Cons: "Just keep up the good work and always work towards self development. Treat others the way you would like to be treated, with respect."
Pros: "Nice smooth flight."
Cons: "Tiny seats. No entertainment offered."
Pros: "The crew was some of the best I’ve ever had."
Pros: "It was horrible. Delta really should have cancelled and refunded the flight altogether."
Cons: "The coffee could’ve tasted better."
Pros: "I like that I arrived at my destination safely."
Cons: "My allergies were bothering me due to the airlines allowing animals to travel as passengers, in this case a rabbit. I am very allergic to animals. My breathing was compromised."
Pros: "Crew was very nice."
Cons: "Long delay with vague explanations why."
Cons: "2nd Delta flight on the same day that was delayed. This one only 44 min."
Cons: "Couldn’t hear boarding announcements. Lots of boarding confusion"
Cons: "Great early morning flight."
Pros: "Delta personnel at DTW knew they were overwhelmed and did everything they could to mitigate the problems."
Cons: "Delta should have had more than 3 staff on to check in 300 people."
Cons: "There was a mechanical delay and I ended up missing my flight. Even though I arrived 10 minutes prior to departure."
Cons: "The flight was delayed 75 min because the plane wouldnt start. A differernt aircraft was needed to resume ops."
Pros: "Not on time"
Cons: "2 hour delay"
Pros: "Excellent very good good"
Cons: "Good service good"
Pros: "The flight is short and easy."
Cons: "I always try to purchase an aisle seat. I feel like there is more room and I don’t feel trapped against a window. This flight a man with very broad shoulders sat in the middle seat. I felt like he should have paid for half my ticket since he sat in half my seat. Thankfully the flight is short. Had it been my second flight I would have been quite upset."
Pros: "The movies"
Cons: "We boarded late, then sat in a hot plane for an ester 30-40 mins because the route got cancelled. They wouldn’t serve us beverages while it was so hot inside. We landed over 49 mins later into Lax"
Cons: "1/12 hours late had to change out equipment"
Pros: "Quick, efficient, affordable!"
Pros: "The Captain greeted each guest both on and off the plane !!"
Pros: "Chicken wrap was delicious."
Cons: "touch screen did not work."
Pros: "Smooth flight Courteous"
Cons: "On a five hours flight a two dollars sandwich wouldn’t hurt!!"
Pros: "Plane nice and comfortable"
Cons: "My flight got delayed for twelve hours with no compensation for a hotel."
Pros: "It was a great flight."
Cons: "Crew allowed passenger to leave bag on floor between seats on emergency exit. This is a safety violation."
Pros: "Thomas our steward was excellent."
Pros: "The crew were nice"
Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"
Cons: "Awful experience. Delta left us stranded on the runway for 3 hours. Pathetic airline."
Pros: "The organization and speediness shown during boarding the aircraft and the perfect timing on departure"
Cons: "The tv screen corresponding to my seat 9A was not working so could not see any movies nor information during the whole flight SDQ to JFK. The condition was reported twice to the flight attendance but was not able to correct it even after resetting the TV settings twice"
Pros: "There were some delays and issues with air traffic control, but they brought out snacks after a half hour which was really nice. Overall, great!"
Cons: "Delayed and crews attitude. Also being seated next to someone when the plain is half empty"
Pros: "People are good"
Cons: "Flight delays!"
Pros: "Flight attendants were very nice"
Cons: "Overbooking flights"
Pros: "Not much"
Pros: "Stewart was excellent"
Cons: "Delta has inconsistent baggage charges. I had to pay $40 for a checked bag. WAY too much."
Cons: "Landing at Reagan national is generally pretty bad"
Pros: "The flight attendant putting my carry on overhead was much appreciated. The Starbucks coffee perfect and right temp."
Cons: "I liked it sll"
Cons: "The way they handled the situation. You knew I was tired and took advantage of me in my situation. After leaving me in the airport ALL day!!! I don't know why you ask these questions and see these surveys because you obviously don't care."
Boarding with kids you don’t have a chance to prioritize boarding, my kid has disability
Pros: "After the GSO - PHL flight, I mistakenly boarded a flight to Portland Maine PWM. Why didn’t the gate attendant catch this error?"
Cons: "Attention to detail by both the gate agent and myself."
Pros: "Uneventful flight! Love that!"
Cons: "The crew is just over it all. They are Tired & put out by the job. They cannot even pretend to like their jobs. Quite unfortunate."
Pros: "Seat room is limited, especially when you are in the middle seat."
Cons: "Seat space"
Cons: "6 hour delay"
Pros: "Everything was seamless."
Pros: "The back crew member was amazing. She really seemed like she cared."
Cons: "Larger seats and larger walkways."
Pros: "I am traveling with my 79yr old infirm mother. The crew was so kind & so helpful! On the scale of 1-10 (10=Best) they were like 100! Even though my flight was delayed a bit it was still VERY GOOD! Plus the flight was amazing. The flight was also amazing. Even though we were flying though a storm."
Cons: "You couldn’t have been on time because of the storm so there’s nothing that you could have done"
Pros: "Nice crew"
Cons: "Be on time 2.3/4 hour delayed no weather issues or mechanical"
Pros: "Crew was amazing considering we had a delay for a 18 minute flight due to weather. They passed out water etc.. even though they didn't have to"
Cons: "Boarding process was chaotic"
Pros: "Flight attendants were two hours late"
Pros: "The crew was friendly enough and the seat size / storage was typical for standard plane tickets."
Cons: "The flight was extremely cold. Coming from Mexico to LA we didn't have jackets / blankets on us but it would have been very helpful for this flight. Deplaning at LAX was ridiculous. We stood on the tarmac outside the plane inside a glass tube for 20-25 minutes with no information waiting for a bus."
Pros: "On times and good service - half-empty plane."
Cons: "Getting a flight"
Cons: "Flight was delayed so had to drive to connecting city just to make it home."
Cons: "Had a 4 hr layover due to a bad tire. Waited 3.5 hr for them to get a tire....seriously!!!!! That’s not the only flight I’ve been delayed on with AS due to maintenance problems. Each time it seems like it could have been handled in a more efficient way and time! Very Disappointed!!!"
Cons: "I was forced to chance airlines, because, AA knew about an issue with the plane but still tried to used it."
Cons: "4 hour mechanical delay and shitty communication"
Pros: "Smooth Flight"
Cons: "Delayed on both flights"
Cons: "While my experience was excellent, I must acknowledge that the practice of charging significantly more for some seats is outrageous. I was happy with the (free) seats I had."
Pros: "I decided to travel First Class from Houston TX and that was the greatest choice I ever made. IAH requires travelers to arrive 2-3 hrs early due to traffic or weather conditions. I checked in at 2 pm and waited for my 5 pm boarding call. First class was amazing! I stored my belongings without any issues. I sipped wine and dined on pasta and watched the movie Father Figures with Owen Wilson and Ed Helms. The stewardess was polite and friendly. The food was enjoyable and the passengers were friendly. The bathroom as also immaculate, I was impressed."
Cons: "No complaints!"
Pros: "Ease of travel. Seamless boarding process."
Pros: "I like the in-flight attendants as they are courteous even though it was late night flight. I cannot complain at all."
Cons: "Gate agent refused to try to put my 9-year-old son to sit next to me. She said "It's full flight" right out of the bat. Well, even if that's the fact of the matter, at least, be kind in responding to customer's inquiry. My son was seated across the isle, same row, but in reality the row was not even straight. And as a little boy, he cannot sleep straight and he has to lean to a stranger's shoulder? Thankfully I got a nice gent who should have sat next to him who were so kind to exchange seat with me. It's all in the attitude.... hopefully my attitude is not as bad :-) But maybe the gate agent was so tired for it was the last flight from ONT, at 1 AM. Bless her heart! Thank you though for your help to get the plane leave on time.!"
Pros: "Easy to check in before trip, curb side check in is amazing, staff was super helpful. Flight attendants were so nice. Overall great flying experience"
Pros: "I got there in one piece. Even made my connection (barely)"
Cons: "TSA were abusing power and pulling ppl out of line like crazy. Tried to take Christmas toys from someone (and they weren’t in violation of anything. ) flight was delayed and took so long it would have been faster to drive to Charlotte. Whole airport was the most inefficient thing I have ever seen."
Pros: "The flight was delayed and there was a lot of confusion. My seat was uncomfortable and they didn't offer any food."
Cons: "Very Bab flight never fly again with you"
Pros: "Very friendly, constantly hard working crew. They didn't stop moving through the cabin for the whole flight. Swift boarding."
Cons: "Extremely poor food. Airline food is rarely enjoyable but I had two mouthfuls of my pasta and left the rest even though I was hungry. Dreadful "entertainment " system. 4 tiny screens over the centre row is seats showed the in flight movies. This on a transatlantic flight. What decade are American Airlines in?! The fleet look like they date back to the '90's at best!!"
Pros: "Everything was excellent"
Pros: "I loved the Movies that I could watch, Charger plug ins as well as the service. No extra hassel."
Cons: "Everything was fine. The flight was on time and I made it home safely."
Pros: "Tthe crew was very friendly"
Cons: "No food"
Pros: "Pretty much on time departure and arrival. Comfortable, larger aircraft than usual."
Cons: "n/s as only a 40 minute flight"
Cons: "American Airlines was late! There was no indication that the flight was late until it was time to board, then they indicated it would be 25 minutes late, which actually turned into 50 minutes until the plane arrived. It had to be cleaned and prepared for our flight, which then took off over 1 1/2 hours late. Many passengers missed their connecting flights and American Airlines was no help... they directed people to the Miami Airport Crew. American Airlines stated that the plane was late due to air traffic control issues, but in reality the plane hadn't even arrived yet. I felt like I was lied to! Shame on American Airlines! I will never fly with this company by choice!"
Cons: "My flight was delayed leaving Ft Myers because of weather in Dallas. I got to Dallas and went to my connecting flight and was told I didn't have a seat anymore. No reason given, they just said you don't have a seat anymore and I'd have to take another flight. Complete garbage."
Pros: "Crew very helpful. Screen broken, crew attempted to fix. When unable to fix, moved seat. Followed up and made sure I was taken care of."
Cons: "Entertainment screen broken."
Cons: "The landing gate in Palm Springs."
Pros: "Had window seat. Seat to close tho bulkhead wall. Shoulder literally resting on the side of wall the whole flight."
Cons: "See above."
Cons: "We were downgraded from Main Cabin Extra rows 7 and 8 to row 30. We were told that we will get refund automatically. However, we received nothing. Getting a refund back is now becomes a very complicated process with zero transparency. Main Cabin Extra is kind of a scam. We bought it specifically for an extra leg room. However, on the flight from PHX to BOS, all seats in the economy class have the same leg room. The agent explicitly told us that on this plane all seats are the same. So, they offer product they do not have and collect money. Sounds like a scam to me."
Pros: "Flight was smooth and are on time."
Cons: "Consuming and long baggage clai. No one man if baggage claim desk."
Pros: "Entertainment us on point!"
Cons: "Boarding sucked, 90 mins delayed and made us check in bag. The snacks are TERRIBLE - no thank you."
Cons: "Delays and no communication on transfer options"
Cons: "Being late, i already have long wait at the airport"
Pros: "Crew was nice"
Cons: "I would like to be able to let the passenger next to me to close the shade. He slept , the sun was not in his face ."
Pros: "I liked the fact that it was a smooth flight, my row was totally empty, which enabled me to pass out like a little baby. I forgot that I was on an airplane and not an air mattress. Kudos to the pilot!"
Cons: "Eddie Murphy wasn't on my flight"
Cons: "the flight was 4 hours late. we were constantly shuffled to different gates. the internet on the flight didn't work."
Cons: "No seemed happy at all."
Cons: "The original flught flight was delayed and we had to wait in a long slow line, however , once we got to desk , the agent was very nice and we had already been rebooked on an Alaska flight. So we never ended up going to Phoenix. The resolution was acceptable but it made for a 12 hour travel day instead of a 4 hour travel day."
Pros: "Love PTO, always efficient."
Pros: "Great nonstop, friendly crew"
Pros: "The movies"
Cons: "Why are stews so rude."
Pros: "The first flight had built in video screens."
Cons: "But video screens in all aircraft."
Cons: "Friendlier service."
Pros: "I missed the flight because we were delayed out of NC. And I had to get a hotel since there were no more flights that night. I’m still stuck in Denver."
Cons: "Better accommodations by United."
Cons: "Basic Economy forces you to check bags for a fee and prohibits carry on luggage. I was not prepared for this when checking in. Luckily, we were able to downsize into one suitcase which we checked in."
Pros: "On time, rare for a full flight."
Cons: "A little quicker on the baggage upon arrival would have been nice."
Cons: "Has lots of contradicting texts about flight status"
Pros: "I had my own row"
Cons: "Seats are still so bad. I think I got a headache from looking at my phone the whole flight."
Pros: "Staff was ind and friendly. Generous"
Cons: "Wish there was better food. It was okay."
Pros: "Paid for Econoplus seat but was assigned a seat in the row before the emergency exit. Seat uncomfortable didn’t recline had to go through refund process"
Cons: "Seats were incredibly uncomfortable. Why no food on a 4 hr+ flight?"
Pros: "The crew was great."
Cons: "Hard seats....."
Pros: "Excellent trip. Took basic economy. Only like needed to pack for weekend. Got the job done."
Cons: "No frills. It wasn't needed but gotta think of something to put here."
Pros: "Flight crew did everything possible to make up time lost from a maintenance delay."
Cons: "Crew member splattered me with tonic from a can he opened for the passenger in front of me. No harm done, however."
Pros: "I liked that we flew directly into Palm Springs, which is my local airport."
Cons: "I didn't like how tight the seating spaces were. I'm a thin, small person and I was not comfortable. I can't imagine how a taller or heavier person could be accommodated comfortably. I never thought I'd say this ... but I've now decided I prefer taking the train because domestic air travel is just too confining!"
Pros: "That we made it with no major issues."
Cons: "Delays to land, taxi, and no TV, no outlet in the plane. Very old plane."
Pros: "Courteous crew, choice of snacks, on time"
Pros: "The in-flight crew were very nice and no one got beat up. our flight was delayed but we got put on a later flight without issue."
Cons: "No entertainment and no free wifi and the seats hurt my beck and back. The girl who checked us in was abrasive to us and everyone in front of us in line, but maybe she wasn't trying to be, that was just her personality. Our flight got delayed which meant we missed out on seeing an old friend I hadn't seen in years, but at least we got there."
Pros: "Wasn't dragged off flight."
Cons: "Bathrooms so small you can't even turn around. And I'm 5'7", 135lbs!!"
Pros: "Arrived early!!!"
Cons: "No snacks!"
Cons: "The employees were verbally rude, borderline abusive. The airline was completely disorganized, changing our gate 3 times. Literally the worst airline experience I have had in years."
Pros: "I was able to get to my destination safely"
Pros: "All aspects - crew were pleasant, flight was on time and smooth, meal was reasonable"
Pros: "It was simple, straight forward, and easy. Encountered no problems, and the crew was great."
Pros: "Attendant was nice."
Cons: "Unexpected, unannounced delay put us into Chicago 30 minutes late. I was scheduled to have a 45 minute layover, now down to 15. I was given no support getting to my next gate, that plane was not held despite the fact that I ran across the terminal to catch it."
Pros: "Will never use united."
Cons: "I didn't like how the flight attendance wasn't so friendly, I felt as if I was a bother to them."
Cons: "Flight was canceled"
Cons: "Delayed because of baggage not being ready for flight."
Pros: "Stewardess were very nice"
Cons: "Tried to change flight to different day cost was rediculus united wanted an additional amount equal to the cost of the whole round trip not very helpful Were TSA approved going but not returning At 84 did not appreciate this. Will not fly United again if I have a choise"
Cons: "Ron working the check in desk at United gate B67 to B79 was extremely rude, condescending and combative. I was appealed & offended by him and the way he spoke to me. I also observed his poor treatment of other passengers I will not longer use United Airlines for my flight needs"
Pros: "My mom is disabled and was flying alone. United was amazing. As soon as I pulled near the curb someone was there with a wheelchair. I parked the car and he waited for me. He already checked her in dropped her bag off and was waiting for me. He said that he was going to take my mom through security and bring her all the way to the gate. I was so relieved because I was not able to travel with her but felt she was in good hands."
Pros: "Updates from pilots Airbourne"
Cons: "The gate told us it was a late arriving aircraft but that flight wasn't late.. it was a negative swap and there was no way for the inbound crew and aircraft to be on time.. just tell the truth.. feet were freezing"
Cons: "Short flight everything was fine"
Pros: "The flight was very smooth and on time"
Pros: "Finally a United flight that left on time and arrived on time!"
Cons: "The entire United experience left me wanting something, anything from this airline. Unfortunately the only thing they will get from me is no more chances for service recovery. They failed miserably!"
Pros: "Very good! Very nice and friendly employees!"
Pros: "Crew member was excellent."
Cons: "As the ground staff had trouble loading the luggage in to the booty...plane was stranded on the runway without AC... caused unnecessary delay. We missed the connection."
Pros: "Attended to us constantly"
Cons: "Everything was Great!"
Pros: "Nice people working."
Cons: "The weather! And air traffic control!!"
Pros: "We boarded in record time and took off in record time. The landing was so smooth I hardly noticed it. Perfection!"
Cons: "Anything I didn't like is typical plane stuff - small cramped seats, one cup of soda instead of the entire can, etc. Nothing unusual!"
Cons: "they didn't serve us, not even water. Also they tried to land once and they could not and then they took us back and retried. Not an explanation or anything.. I believe that the pilots didn't know what they were doing.... I fly frequently but this is one of the worst experience, plus have in mind that you go to Palm Springs to enjoy and relax not to die.., If you have turbulence least announce the passengers and prepare them."
Pros: "The crew was very nice, the plane seating and room was comfortable, no complaints."
Pros: "Nice crew, good flight."
Cons: "No Wi-Fi, short flight so not big issue"
Pros: "The flight was pretty empty so I had an entire row"
Cons: "I asked a staff member a question about my checked luggage and I felt like he blew me off. No big deal though."
Pros: "Delayed 3 hours. Rerouted to the wrong airport. But worst of all was the seats. Awful. Don't recline, no padding. Worst ever."