Cons: "The plane was ancient. Cabin was freezing, seats were rocks. Using an old short-haul CRJ for a 3.5 hour flight sucked."
Pros: "After the GSO - PHL flight, I mistakenly boarded a flight to Portland Maine PWM. Why didn’t the gate attendant catch this error?"
Cons: "Attention to detail by both the gate agent and myself."
Pros: "Uneventful flight! Love that!"
Cons: "The crew is just over it all. They are Tired & put out by the job. They cannot even pretend to like their jobs. Quite unfortunate."
Cons: "Hour delay before departure; 30 minute delay after landing before we reached gate; 15 minute delay to get carry on bags!"
Pros: "Crew was absolutely precious."
Cons: "Delayed because a passenger was let on that shouldn’t have been. The plane was kind of beat up and gross. The gate changed after boarding started. This is the second flight in two weeks that had the wrong gate posted."
Cons: "delayed almost 5 hours due to “air traffic,” flight had plenty of room and they did not offer any upgrades"
Pros: "Appreciated the pilot keeping us informed re: turbulence and avoiding it"
Pros: "I am traveling with my 79yr old infirm mother. The crew was so kind & so helpful! On the scale of 1-10 (10=Best) they were like 100! Even though my flight was delayed a bit it was still VERY GOOD! Plus the flight was amazing. The flight was also amazing. Even though we were flying though a storm."
Cons: "You couldn’t have been on time because of the storm so there’s nothing that you could have done"
Cons: "I never made it... I had a trip interruption and got stuck in Chicago and would of had to wait another full 24hrs to take the flight to Denver. tired and nauseated after being all day at the airport that at midnight, i knew that I couldn't hold off till the next evening, took the next flight back."
Pros: "Crew was amazing considering we had a delay for a 18 minute flight due to weather. They passed out water etc.. even though they didn't have to"
Cons: "Boarding process was chaotic"
Pros: "The crew was very attentive and caring."
Cons: "The flight was delayed. The pilot explained that the plane had been sitting in the sun all day and during the flight check, they realized that the interior of the plane had gotten over 100 degrees by not being operated for hours before the flight. Seems like poor planning or preparation."
Cons: "Seats and screens, usb charging points"
Pros: "On times and good service - half-empty plane."
Pros: "Friendly and attentive. Communicated well throughout the flight."
Cons: "Just uncomfortable on the tiny planes."
Pros: "Overall a very good flight"
Pros: "Price was great and the boarding process went by smoothly. The flight was pretty full, so I was able to check my carry-on at the gate for free. The crew and agents were friendly and professional."
Cons: "The complimentary snack was somewhat lacking and the in flight entertainment required you to use your own device, but I did not see any place to charge my devices, so I didn't end up using it and using up all my battery life."
Pros: "We arrived safely"
Cons: "Flight was delayed 4 hrs., missed connecting flight and then next flight was delayed. Arrived in Barcelona 6 hrs. late."
Pros: "Smooth Flight"
Cons: "Delayed on both flights"
Cons: "If the airline decides to cut cost by giving 2 lousy biscuits to each passenger, why not cut it all out? That saves the crew the troubles too."
Pros: "Dinner and breakfast very good."
Cons: "Seating was random. I was place between 2 single travelers meanwhile other rows had only one person in them. Eventually I changed seats. But I should have been able to pick seats at check-in or been more spread out."
Pros: "Ease of travel. Seamless boarding process."
Cons: "Aircraft at least in our section was very cold the whole flight. My young son was very cold even in a sweatshirt. I was very cold in a sweater, shirt, and jeans. I asked a crew member if they might have a blanket to cover my son, he brusquely replied “No blankets, no pillows!” So we just froze for 5.5 hours."
Pros: "When i got off the plane"
Cons: "Food was worse than prison food. It was a full flight and my entertainment screen did not work for half the flight from phl to man. Several times i was told its bein reset over the hours. Every other screen seemed to be working. I paid $1600 for this flight as it was booked a week beforhand as my mother got really sick and needed to be here. Honestly, never again. Over priced,horrible food and no workin tv. Expect more for the price. Will be my last time using them after years of doin so"
Cons: "The airline charged me $50 for my carry on even though they told me I could hate check it earlier. Apparently they changed their mind and I am $50 poorer. This is after being a loyal American card member for over 10 years. BS."
Cons: "The plane was delayed about 3 hours because of mechanical difficulties. After several hours we were moved to another plane...should have been done way earlier."
Pros: "The fact I was able to go home."
Cons: "The plane is old and there was combustion smoke smell in the cabin. The seats were also old and looked like repairs were made in some instead of replacing them. There were no TV’s in front of my seat reather the ones projecting on the corridors. Food was full of poor GMO ingredients with palm oil and high fructose corn syrup..... a disgrace coming from Italy."
Cons: "How much tighter can they cram us? I'm 5'11" and 185 pounds and was too wide for the seats!"
Pros: "Nice airline very accommodating. Loved first class"
Pros: "I got there in one piece. Even made my connection (barely)"
Cons: "TSA were abusing power and pulling ppl out of line like crazy. Tried to take Christmas toys from someone (and they weren’t in violation of anything. ) flight was delayed and took so long it would have been faster to drive to Charlotte. Whole airport was the most inefficient thing I have ever seen."
Cons: "Made me check my bag saying the flight/overhead bins were full and when I got on the plane- there was at least 15 overhead bins wide open (even above my seat). This is ridiculous after flying for 15 hours."
Cons: "It apparently was not noticed until the last minute that the plane parked at the designated gate was not the right plane. Just as we were ready to board, had to change gates. the announcement of new gate was not in clear English. Instead of saying 'C' as in Charlie, just C3, which sounded like a D, which would have been a concourse change. Little things, but they add up, when your previous flight was late on arrival."
Cons: "Extremely old plane"
Pros: "Boarding process was smooth and fast"
Cons: "Do you think airline management sits around boardrooms to brainstorm ways to torture its passengers more? The seats and the leg room are ridiculous. It's gotten to much worse recently."
Pros: "Everything was excellent"
Pros: "Half full so plenty of room to stretch."
Cons: "The plane was old. Seats seemed quite worn and didn't have the amenities (tv screens) like newer planes."
Pros: "Staff on the plane was pleasant."
Cons: "When I checked in I wasn't given a seat assignment. I had to wait until I got to the gate."
Cons: "The fact we were staring at the plane for 3 hours waiting to take off and customer service and the gate staff was no help"
Cons: "They canceled my ticket for no reason"
Cons: "Plane was delayed due to a mechanical in Charlotte (Old USAir Airbus) then ground stop due to weather after it finally got to Baltimore. Loaded us up and then deplaned us. They brought out water and sodas while we waited. Then reboarded and got into Charlotte about three hours late. Lots of very unhappy people. They passed out 800 numbers to rebook. A lot of people missed connections."
Pros: "Had row all to myself--that's a rarity"
Cons: "1hr departure delay"
Pros: "Everything went very smoothly & I plan to book more trips on Kayak in the future."
Pros: "Fit and finish of cabin interior was nice."
Cons: "I REALLY wish this flight had drop down footrests in coach. The video demonstration advises passengers to put up foot rests and tray tables upon approach. I wish there had been a foot rest - my back was killing me due to the inability to lift my knees and feet to take the pressure off my lower back."
Cons: "We waited on tarmac to depart from San Jose Cabo because of an AA paperwork screw up! Tower didn't have same flight info as pilot. The pilot apologized and crew was nice - but I missed my next flight and the replacement flight was delayed 2 hours. Bummer of a way to end an amazing vacation!!"
Pros: "Like I said before the crews were on time. The seats were comfortable and big enough. Everyone on the crew were very nice and made sure we were informed of procedures."
Cons: "There is nothing I can say negative."
Pros: "Seats are the most uncomfortable seats ever"
Pros: "You provide me with the best ticket prices and to me that was the the most important part of of the trip thx"
Cons: "The airlines charging for your luggage"
Pros: "Thank you for the new, comfortable plane"
Cons: "No IFE on 6 hour flight."
Cons: "No dislikes"
Pros: "Love PTO, always efficient."
Cons: "Told I would need to check my bag at the gate, only to find plenty of overhead bin space once all passengers boarded"
Cons: "Clean the bathroom!! Horrible, horrible, horrible!!"
Pros: "I missed the flight because we were delayed out of NC. And I had to get a hotel since there were no more flights that night. I’m still stuck in Denver."
Cons: "Better accommodations by United."
Pros: "Very easy flight. Easy boarding and seating."
Cons: "Worst flight experience of my entire life."
Pros: "Enjoyed the meal. Crew was pleasant."
Cons: "Deplane no fault to anyone just a bummer to get a late start."
Pros: "great crew, easy flight"
Cons: "Very late flight, seats bad"
Cons: "Waited on runway for 30 minutes before taking off. No explanation from cockpit. Waited another 10 minutes once landed before pulling into deplaning area. It was an uncomfortable flight."
Cons: "Everything was excellent. I got upgraded to first class, the flight arrived early and I was on the left side of the aircraft so I had an excellent view of DC as we came in for a landing."
Cons: "Very little communication at the gate and 4 hours late. No offer of food vouchers or future travel vouchers."
Cons: "Flight cancelled due to weather"
Cons: "See my comment above. This flight was also delayed."
Pros: "Most of my flights this time had more legroom than I’ve been seeing lately. Very pleasant flight and nice not to be so cramped. The flight also left from the same terminal in Denver as my previous flight. With a 1 hour connection that was wonderful. Keep that up, United! The crew also came by regularly with offers of water. Much appreciated."
Cons: "Naturally no food except pretzels."
Cons: "PA system was painfully too loud."
Pros: "Safe landing. Open seats."
Cons: "Late take off. No one to take my bag by the plane so it stayed on the ground and then they had to come in the plane to decide if each carry on stowed under was safe."
Pros: "Comfy seats and they offered a beverage"
Cons: "Our plane smelled horrible: like a bus full of HS boys after playing basketball in Satan's sauna for 2 1/2 hrs. No entertainment options but it was less than an hour flight so didn't really care. Our flight attendant said nothing about our carry on being bigger than the compartments of our tiny plane so we walked to the back with our bag just to bring it bag and them check it"
Pros: "This was very different than most United flights I have been on. Even in Economy the seats were wide, well padded, with actual legroom. How I wish I had this plane on the 4 hour trip that preceded it. Way to go, United. Buy more of these planes."
Cons: "The flight was too short to say much about. Everything went very well."
Cons: "Rudeness of flight attendant Departure time changes Gate changes"
Pros: "Avoid flying with United at all cost!"
Cons: "United is the worst airline Terrible customer service !"
Cons: "The plane was freezing. I needed to put on socks--really wished I had packed wool ones. The seats were cramped and mine did not recline."
Pros: "That we made it with no major issues."
Cons: "Delays to land, taxi, and no TV, no outlet in the plane. Very old plane."
Pros: "Short flight"
Cons: "Late flight"
Cons: "My flight was delayed in Portland due to " airport construction" at SF . My . connection was missed in SF causing a day long lay over. Meal voucher was denied by 2 different United customer service people..i don't consider construction out of human control ,like weather. Also ,I found it annoying that because a woman in front of me started crying over her missed I connection for an international trip, she was given a meal voucher.Agents were unfriendly and not sympathetic.Long line of customers with only 3 agents , but of course, they had to still use one for elite customers."
Pros: "Short flight"
Cons: "Plane was way too hot on SFO-SBA, fortunately it was a short flight. Uncomfortable, narrow seats with sparse leg room. Kayak should add an 'N/A' to the survey for certain categories, e.g., entertainment which is not available on some flights."
Pros: "The in-flight crew were very nice and no one got beat up. our flight was delayed but we got put on a later flight without issue."
Cons: "No entertainment and no free wifi and the seats hurt my beck and back. The girl who checked us in was abrasive to us and everyone in front of us in line, but maybe she wasn't trying to be, that was just her personality. Our flight got delayed which meant we missed out on seeing an old friend I hadn't seen in years, but at least we got there."
Cons: "The employees were verbally rude, borderline abusive. The airline was completely disorganized, changing our gate 3 times. Literally the worst airline experience I have had in years."
Pros: "Fast and efficient and two seat figuration is better than three."
Pros: "Staff worked hard to get us bussed to Santa Barbara"
Cons: "We weren't informed early enough that the flight was cancelled, and everyone was a bit confused"
Cons: "The weather in SF delayed is so very long while the airport staff were rather rude at both airports. And after all that, my bag did not make it on my connecting flight- or maybe it did but you guys texted me it didn't via your little app- and I had to go back for it mysef the next day becuase you would not deliver it or help me find it. wanted to be compensated for my long and horrible ordeal."
Pros: "It was simple, straight forward, and easy. Encountered no problems, and the crew was great."
Pros: "Attendant was nice."
Cons: "Unexpected, unannounced delay put us into Chicago 30 minutes late. I was scheduled to have a 45 minute layover, now down to 15. I was given no support getting to my next gate, that plane was not held despite the fact that I ran across the terminal to catch it."
Cons: "I didn't like how the flight attendance wasn't so friendly, I felt as if I was a bother to them."
Cons: "Flight was canceled"
Pros: "Automatically rebooked flight was changed free-of-charge to a different destination."
Cons: "Original flight was delayed, which was understandable due to inclement weather. Connecting flight, which was also United Airlines, was either uninformed of the delay, or indifferent. Myself and two other passengers arrived 2 minutes before the flight left, were told we could not board, and watched the plane undock from the gate and fly away."
Pros: "My mom is disabled and was flying alone. United was amazing. As soon as I pulled near the curb someone was there with a wheelchair. I parked the car and he waited for me. He already checked her in dropped her bag off and was waiting for me. He said that he was going to take my mom through security and bring her all the way to the gate. I was so relieved because I was not able to travel with her but felt she was in good hands."
Pros: "I was able to rebook via untied app, but had to downgrade from traveling business to economy to get home on time"
Cons: "It got cancelled"
Cons: "My bag was misplaced after being gate checked, it ended up going to baggage claim, not a huge inconvenience, but after all our trouble with United, it was frustrating and we were tired and not interested in waiting for our bags (which is why we took carry on only in the first place)."
Cons: "Didn't happen! First was so late due to mechanical problems that I missed this flight and took the bus! So really I have no opinion on this flight."
Pros: "The flight was very smooth and on time"
Pros: "Flight cancelled going San Francisco so we had to drive"
Pros: "How fast the flight was"
Cons: "Delayed flight on the way back"
Pros: "Crew member was excellent."
Cons: "As the ground staff had trouble loading the luggage in to the booty...plane was stranded on the runway without AC... caused unnecessary delay. We missed the connection."
Pros: "Nice people working."
Cons: "The weather! And air traffic control!!"
Cons: "Not much leg room- hard to access my bag under the seat"
Pros: "Great flight, but to clarify, it was United."
Cons: "Flight was delayed. No Snack service after being delayed. Seats were not as comfortable as other CRJ200 jets"