Overall good flight. Only downside is that the passenger next to me took up part of my seat in addition to hers, which was slightly uncomfortable but not a big deal.
On time.. crew very attentive. Flight was on time
As with the outbound flight, this return flight was not full - maybe 40-50%. As they started boarding they announced they located a few people the help with 'load a balance' of the aircraft. What they had done was to compress all passengers in the middle of the plane leaving no space between anyone. It is difficult to understand why everyone is required to wear Masks, then relocated to remove all space between passengers, when there was ample room to allow everyone to be seated with space between.
Pros: "Good on flight entertainment"
Cons: "Tried to select my seat 2 weeks out from flight. Was told by multiple delta employees I can only change at the gate. Was unable to change seat and ended up getting downgraded to middle seat middle row. Rude flight staff that barked at the passengers"
Pros: "Nice crew, easy process"
Cons: "Everything was fine"
Cons: "Check your planes thoroughly before placing passengers on it. The pressurized cabin almost killed us!!"
Pros: "We got home safely! The crew was great and generally cheerful despite less than great conditions."
Cons: "Lots of delays due to weather, which I get. The plane was small and old and stuffy with too close seats."
Pros: "Don’t wait to much"
Pros: "Nice crew. Stable flight."
Cons: "No gluten free snack options."
Pros: "Everything except landing at the same time my next flight was boarding. I had to sprint and was greeted my the meanest delta agent I have ever known. I didn’t know you could be that snotty. She would not Listen to me or help me get the correct seat o had signes up for"
Cons: "Attends on flight said to go ask gate crew to help me and I rushed out to be greeted again by the bus mean crude snotty agent. She told me to get my rear on the plane The attendants didn’t have a clue that she had others to board ( they all got upgrades) and I better move my rear. I was shocked."
Pros: "Everything except lack of internet connection AFTER paying $19.95"
Cons: "Not getting internet after paying $19.95"
Pros: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Cons: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Cons: "I checked two bags and paid for them. The flight was full. I dutifully got in line for zone two. Next thing you know, at least 25 people got to board early and have free bag check. Really? I should get $35 dollar refund."
Cons: "Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future"
Pros: "Crew was extremely attentive and friendly. I wish Delta's flights were this good inside of the U.S.8"
Pros: "Smooth sailing"
Cons: "Small bathrooms, difficult to access."
Pros: "Flight itself was fine"
Cons: "My flight to Atlanta was delayed which caused me to miss my flight to Seattle. The next earliest flight was booked so had to catch another flight several hours later. No one from Delta offered any sort of compensation."
Cons: "Delay after landing"
Pros: "Boarding was seanless"
Cons: "I wasn’t able to sleep much because the seat was not comfortable."
Pros: "Liked the food, the crew were cheerful and helpful. Service was great."
Cons: "KLM staff at the AMS airport were not helpful. She insisted that our luggage weigh exactly 23kg. At 23.7, she had us go back to take things out with only 45 minutes to boarding. She was rude and unprofessional. Taking off and landing was a little rough. Entertainment on the plane was limited and a little outdated."
Pros: "Crew were cordial and attentive."
Cons: "Entertainment system. Seats comfort on Boeing Jets. Customs is Munich is to slow. Many German employees walking and standing around while passengers were confused as to where to go and how to proceed."
Cons: "Flight delayed on runway in NY for 90 minuted"
Pros: "I didn't realize there was a 20 hour transit time in Portland. Delta wanted $330 to change the tickets. I could buy a new Delta ticket for $179. Bought a new Alaska Air ticket for $107"
Cons: "Trying to get an answer to this problem"
Cons: "Crew was grumpy and Curt. Seats still smaller than a kindergarten class, and didn't even serve water."
Cons: "The monitors kept on freezing"
Pros: "Buen entretenimiento."
Pros: "The staff was wonderful and the flight was smooth"
Pros: "Friendly, efficient"
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Pros: "How they take off and land"
Cons: "The price versus other companies"
Pros: "Courteous crew and smooth flight"
Cons: "I did not board this flight as the previous one from Tokyo was late by an hour. Delta did not do ANYTHING to help us pass immigration and customs the fastest possible way. They sent us with the luggage to another terminal and had no signs or attendants to tell us where we recheck the bags. In the end we were late for the flight but Delta did not care!!! They tried putting me on a flight to SLC with a connection! Overall, I am VERY unhappy with them! Zero stars is what they deserve."
Pros: "1000s of movies and shows to watch. Plenty of overhead bin storage. Alcohol beverage service included. Crew was great."
Cons: "Baked chicken dinner was gross."
Cons: "New policy regarding lack of beverage service, particularly since I was in Delta Comfort. No drinks available."
Pros: "It landed safely"
Cons: "Delayed take-off, one plane for hour or so."
Pros: "The crew was super friendly and incredibly helpful with our toddler."
Cons: "It was really cramped and the bathrooms smelled very strongly."
Pros: "Friendliness of the staff"
Cons: "No complaints. I wish that the updates on the flight delay were a little clearer, but that's about it."
Pros: "Wifi for entertainment worked well"
Cons: "No longer have entertainment on back of seats"
Cons: "The air conditioning was broken so it was sweltering the whole time. Staff didn't even mention it or apologize. No leg room. Bags took longer than 20 minutes to arrive but we didn't make a fuss since we were just glad to be finished with Delta. I'll never fly Delta again even if it costs me more."
Pros: "ability to book a later flight when I missed my connection through the delta app."
Cons: "Delays, missed a connection, booked a new connection through the app and that one was delayed as well...what was supposed to be a 3.5 hour experience turned into a much longer one. Seats do not accommodate people over 6'2" abiet very poorly."
Pros: "Crew was great!"
Cons: "Flight was so short there was no food , drink or entertainment."
Pros: "Small cubicles are pretty comfortable but a little cramped . No they are upgrading their business class to larger "suites" and that will be good . The food is good but nothing to write home about . Your payment system works well but as usual there is a somewhat limited library."
Cons: "Delays and ground chaos nearly caused us to miss our international connection. Gate staff unable to provide assistance with booking on connecting partner airline. Gate staff unaware of new terminal 3 to TBIT airside shuttle nearly directed us to leave domestic and requeue for international security. Will like skip Delta connectors to long haul international flights and just fly direct from SFO."
Pros: "They offered water and snacks It was quick"
Cons: "the seats are WAY TOO SMALL"
Cons: "Spent $25 on Main Cabin Preferred when I thought it was Economy Comfort. Did not really change my experience and i'm out $25."
Pros: "The delta employees kept us informed of what was going on with the jetway which had broken. Despite the chaotic boarding, we arrived at our destination on time! Way to go! I do love delta."
Cons: "Due to the construction in the airport, there is a small area for this group of people to be ready to board, therefore, it was very difficult to move or get around, Suggest that employees give more instructions about boarding procedures and suggest that people line up accordingly in the right order. They should explain the order of entry, and ask for people who are the last group to stay back so that those who board first are allowed through."
Pros: "Place was clean; crew was nice and attentive"
Cons: "Seats are small and uncomfortable for long haul flights"
Cons: "It was good enough."
Cons: "Short boarding time.missed the flight and had to pay."
Pros: "Amazing service and food"
Cons: "They charged me $60 for checking one bag in for this international flight"
Cons: "Definitely the food!!"
Cons: "Never happened,missed flight"
Pros: "The crew was fantastic and I thought they handled the issue with the Kosher meals well and very professionally. The entertainment selection was also great."
Cons: "Why did they collect the headphone with so much time left? I thought that I would have enough time to finish a movie but between the excessive announcements and the early pick up, I still had 20 minutes left. Also, I didn't order the Kosher meal, but I was surrounded by it, and the smell was nauseat"
Cons: "Highly recommended for efficiency"
Pros: "Everything was on time"
Pros: "Food and boarding process"
Pros: "Really not many things to complain about on this kind of flight."
Cons: "Boarding could be improved. Especially when it comes to hand luggage placement. They should definitely introduce boarding by place of seats."
Pros: "The boarding was smooth and efficient. We left and landed on time a very good flight."
Pros: "It was a short, smooth flight"
Cons: "I had paid extra to pick seats and they were moved without informing me prior to the flight."
Pros: "Incredible service and comfort"
Pros: "Crew was friendly and efficient. Plane was newer (and cleaner)."
Pros: "Excellent!!! Booarding was quick. No long lines in the jetway. All around great service on board! 5 *****"
Pros: "Staff was really good"
Pros: "Very comfortable and the flight crew were extremely friendly and helpful!"
Pros: "Short flight"
Pros: "The cabin crew was very friendly and professional. The food was good too. The flight was right on time."
Pros: "Lufthansa service is better than any us carrier"
Cons: "They didn’t track my luggage Lost bag for two days"
Cons: "Missed so there was none Spent night in Minic"
Pros: "The staff and food were exceptional!"
Cons: "Crew at Newark airport unpleasant and dismissive."
Pros: "Upgraded seats from PHL to FRA, which was great. Had a lot of legroom. Very nice staff, comfortable flight"
Cons: "Very small legroom from Frankfurt to Budapest. When you are 5’11 it’s hard to fly . The prices i have to pay all the time to upgrade only because I am tall is out of control. It adds hundreds to my flight cost when the prices are already high."
Pros: "The wellcoming on board."
Cons: "The Long bus drive from the Airport building to the aitcraft."
Cons: "I haven’t received my luggage and I have been in Mumbai for almost 3 days!!! I have to buy new clothes and plenty of toiletries, I have only had 1 phone call from the airline to tell me my bags never left SFO!!! Wtf!"
Cons: "Flight cancelled. Stuck in airport for 24 hrd"
Cons: "I didn't like anything"
Cons: "Needed more visible organized pickets showing the seat ranges avoiding mixed lined passengers and delay."
Pros: "Pleasantly surprised by the leg room for economy class--albeit I'm of small stature"
Cons: "Being on-board at the gate for an hour, due to a technical issue not meeting flight captain expectation"
Pros: "comfort ,crew was polite and catering delicious"
Pros: "It was all great!"
Pros: "Reasonably good entertainment and ability to charge electronics with USB"
Cons: "The airline was rude. They made us miss our flight and sent a generic sorry email instead of trying to actively right the wrong. They were inconsistent in their timing and unhelpful when we asked for help with traveling with two little kids. They lied to me about which desk to go to and traumatized my children."
Pros: "Food was by good"
Cons: "The cabin air at my seat was very stuffy. There's no air vents and I can't control getting fresh air"
Cons: "Got delayed from atl to wash. And my flight from wash to munich left."
Pros: "Flight on time and crew friendly"
Cons: "They forgot the luggage at Frankfurt."
Pros: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Cons: "Delay time should be posted accordingly at the gate."
Cons: "It was delayed by 9.5 hours!!!!!"
Cons: "My seat (33A) was would not recline. I alerted the stewardess early on, she called a male colleague, both smiled and reassured me that they will deal with it later on. The uncomfortable seat became even more cramped as at the end of the dinner service the passenger ahead reclined his seat. I tried to catch the attention of the cabin crew - in vain. On disembarkation I saw the stewardess and reminded her of her promise of help . She sweetly wished me a "pleasant weekend". The cabin crew did not seem to care much over the discomfort of an elderly traveler in economy class."
Pros: "Boarding and flight was on time"
Cons: "Seats and comfort was heavily compromised in economy class"
Pros: "On time, fast boarding"
Cons: "Food. Couple of screens not working."
Pros: "...and not for the first time.. And won't be the last.."
Cons: "Wifi onboard wasn't working.."
Pros: "Flight was ok. It was short but loud. Service was good but seats were tight and no in flight entertainment."
The worst part of the flight happens on the ground at SAF. United is woefully understaffed. It takes much longer than it should to get the ramp in place, so there is a significant wait before passengers can deplane. If you have checked bags, be prepared to wait in the crowded terminal. It's a small airport and the problems should be addressed.
Pros: "Crew friendly and helpful."
Cons: "Delayed after boarding due to lightning ground stop. Had to deplane and reboard. Almost 2-hour delay because gate agent had to rebook several people on the spot."
Pros: "All the kind staff from checking in to leaving the airport.!! All well maintained and experienced to cover all very professional,"
Cons: "The variety of food items or snacks on the plane would be so wonderful. Even for purchase."
Pros: "It was a very old and TINY plane."
Cons: "Newer and atleast a midsize plane."
Pros: "Got to destination 30 min early"
Cons: "Free WiFi"
Cons: "Couldn’t understand a single thing she said! She mumbled everything and talk crazy fast!!!"
Pros: "Efficient crew, knew their business, executed their functions well."
Cons: "Small planes are inherently less comfortable, but that just goes with the package. Nothing you can do about it."
Pros: "Small flight, lots of room despite being an older plane. Friendly staff"
Pros: "I liked the United entertainment via the app."
Cons: "The seating is so cramped and too tight overall. I’m a small female about 5’4 with a medium build. The seating was never that small, it’s progressively become more and more cramped. Also it didn’t help that the flight staff slept most of night and didn’t come by to pick up cups or cans until they were told to please do so by several passengers. I had to take my cups and can to them so I could move around better in my tiny seat. Not cool."
Cons: "I do my best to avoid United because of the terrible service I seem to always receive, and this time was no different. After 3 hours of waiting for a delayed flight, I was 10 min late to my connection (United's fault!!) and forced to sleep in the airport over night. This is unacceptable behavior from any airline and only reminds me yet again why I do not fly with United. Worst experience."
Pros: "Courteous attendants"
Cons: "My seat smelled like urine."
Pros: "Flight delayed, missed connection in Chicago. United automatically confirmed me on next flight."
Cons: "United sent timely notification that flight would be delayed. Sent no notice regarding missing connection in Chicago or rebooking the connection. The only notice that United automatically rebooked me was on the United app on my phone."
Pros: "GREAT crew members"
Cons: "The crew was haughty and rude, my purse was taken and stowed in overhead storage, the person sitting next to me wouldn't stow the carry on luggage. I needed to take my daily medication during the flight and was not able to. I have chronic health issues and needed to take it on schedule, I was delayed in getting home because I had to stop and eat in the airport and take my medication"
Cons: "my son was connecting in Newark, and they said they were holding the plane for him and 20 other passengers. when they shuttled them from one plane to the next, they got to the gate on the tarmac and the plane had already left. we had to drive 2 1/2 hours to newark at midnight to get our 18 year old son. when i called united about it, they said to write in on their website and i'd be compensated etc... 5 days later, haven't heard a peep. never flying united again...ever"
Pros: "Mobile entertainment"
Cons: "I paid for Economy Plus. Once the doors closed a bunch of passengers decided to move up to the Economy Plus section without paying. The lead flight attendant made a tongue in cheek remark about it as the plane was pulling away but did nothing to enforce it. Not cool at all."
Pros: "Staff was nice and accommodating. Plane ride was smooth."
Cons: "DELAYS. I had 4 flights within a weekend all with United and EVERY flight was delayed. The plane also heading to Newark ahead of us was overbooked and some people were pushed onto our plane, not a big deal if all can fit on the plane...but we wouldn't have if it wasn't for the delay causing those flying to Boston to miss their flights. Frustrating and adds an element of concern when faced with delays when the weather is fine. The internet on the plane is also confusing to use...should be clearer. Mistakenly booked my flight before realizing the new carry on policy, so trying to pack everything into a tiny bag to meet requirements was frustrating... definitely don't think I will be booking United again."
Pros: "The crew was awesome!"
Cons: "Delayed flight coming and going!!"
Pros: "Nothing. They booked me on another flight with no need supposedly plane has delate but I maked on time for my connection Now I am missing my paid luggage . Poor customer service at South Carolina"
Cons: "The girl that took care of me at South Carolina need more training"
Pros: "Seating done in orderly fashion. Person serving food was nice. Updates on delay due to fog were helpful and reassuring."
Cons: "Took a long time to get luggage. Also I asked a United person working in baggage claim that if and when my luggage arrived she would help me get my bag off. I had a low back problem. She said yes. Then when my bag came I asked her to help. She didn't hear me. She was busy talking to a coworker. So I had to do it, which made my back worse."
Cons: "Touched down 45 min later than scheduled arrival"
Pros: "Other then they got me there safe, I dont think there is anything I liked about this flight. Pilot did a decent job, there was lots of turbulance so nothing they could do about it and I made it safe."
Cons: "Plane from Chicago to Savannah was small. I was all the way in the seat not slouching and my knees were crammed in the set infront of me. The arm rests were digging into my thighs as well. Im used to not much leg room but this was a first for how crammed in I was into a seat, Im 6'3" & 270lbs. Ive probably been on 50 different planes over the years to give you some perspective of my experience flying when I say this was a first and a very uncomfortable plane. The plane to take us to Savannah arrived so late it pushed my flight back by like an 1.5 hours from what it was supposed to be."
Pros: "Got me to the Newark ahead of schedule"
Cons: "The in flight magazine was in pieces and trash was in the pocket holdings the flight information."
Pros: "Great help from all the ground staff, especially in Osaka."
Cons: "The food was okay but you need to offer herbal teas for those who want something warm (planes are cold) but not caffeinated."
Cons: "Had to sit on the tarmac for awhile. Overall though not too bad."
Pros: "I like nothing! From the beginning It was a nightmare. Begin with changing airlines because theirs have mechanical difficulties. We have to sleep in the floor at miami. Never again!"
Cons: "Everything! From the beginning change airlines ,sleep on a nasty carpet,rude attitude! Never again!"
Pros: "At least they were nice."
Cons: "Plane was 90 minutes late"
Pros: "I had a fall over Thanksgiving weekend and needed extra help. The staff and crew were super helpful."
Pros: "Great take off great landing"
Pros: "The crew was awesome very patient understanding and amazing, not having available entertainment like some of the other Airlines in the seat was not very satisfying to say the least"
Cons: "A group of passengers delayed our flight by bringing too many bags on board that were unable to be stored away. I hope the process of boarding and upset a lot of people"
Cons: "I had to cancel my flight. Even though I payed the insurance I still have not received my airfare back."
Pros: "The fact that we had two checked bags at no cost as well as the communication of the airline crew and also the choice of entertainment which even included HBO and Showtime."
Cons: "2nd leg of flight was delayed by 40 min, so I didn't arrive in Detroit until 12:30 am. Not convenient for the person picking me up at airport! :-("
Pros: "The service"
Cons: "The fact that a 3.5 hour flight to MEXICO didn't have tequila or mexican beers. c'mon. Really? The food choices were just a joke."
Cons: "Canceled flight, booked me an impossible connection, put on stayby when I get the tickets months in advance. Offered no vouchers and made me fly out on a diffrent day. Hs aircraft delays on all flights"
Cons: "First and last time to fly United. Flight from Washington DC to Seattle was delayed 6.5 hours. Every hour they announced it was delayed another hour. Also, no free entertainment during our 6 hour flight. We were given a $10 food voucher."
Pros: "Everyone was friendly from checking in to the flight attendants"
Pros: "Flight attendants were great, all smiles and very kind."
Cons: "The United staff at the gate desk were terrible. Very rude, unwilling to take care of customer requests or even try to show any customer service."
Pros: "I liked the smaller aircraft and the friendly staff."
Cons: "I didn't like how the gate was changed at the last minute."
Pros: "Great boarding at ORD."
Cons: "My seat"
Cons: "Service is horrible and all personnel had a do not care attitude. I had 2 flights canceled due to maintenence and then when we finally were rebooked the third plane it was delayed 2 hours and I missed all my connecting flights. Once I arrived at next airport was rebooked again and that plane was delayed for 3 hours."
Pros: "On time."
Cons: "See first leg response above"
Pros: "Relatively quick boarding."
Cons: "Grouchy grouchy crew."
Cons: "Wobbly takeoff from Denver, then an aborted landing at LGA, I won't be flying United again anytime soon."
Pros: "It was on time and the staff were very helpful"
Cons: "Seats, snacks, lack of entertainment"