Pros: "Situation was handled well."
Cons: "Lack of information on the cause of delay."
Pros: "Very friendly and helpful"
Cons: "Boarding could be better organized"
Pros: "comfortable seats, quick flight"
Cons: "in-seat entertainment and a full salami sandwich instead of half for snack"
Cons: "Flight delayed so missed the connection. Had to pay $120 for hotel because the next flight was next day. Had to pick up luggage from connecting city and re check them the next day. Seat tray was crooked in the plane."
Pros: "The planes were well maintained. Good entertain emend choices. Food was decent too"
Pros: "Crew was good. Nice meals. Good entertainment..."
Cons: "Budget seats are a little close when the person in front of you leans back, but not the end of the world."
Pros: "Flight attendants were good."
Cons: "Didn’t have another sandwich on this flight because the first one on previous flight was very dry and were the same options."
Pros: "Flight was delayed, but the crew did all they can to make passengers feel comfortable."
Cons: "No food for vegetarians."
Cons: "Mediocre sandwich"
Pros: "The crew was good."
Cons: "The infotainment system could be better. My system was not working for the first 3 hours and then the sound went out out completely after 2 hours of use. Also the airbus model still use the outdated 2 prone headphone and I was not able to use my noise canceling headphones."
Pros: "all great"
Cons: "my bags arriving!"
Pros: "All great except my seat."
Cons: "Window seat was completely obstructed by wing!! Seat uncomfortable but sat on pillow provided which helped a lot."
Cons: "Delayed flight - but it’s ok since I got to my final destination safely. It wasn’t a very long delay."
Pros: "It was a short, smooth flight"
Cons: "I had paid extra to pick seats and they were moved without informing me prior to the flight."
Pros: "A lot of legroom and good food for an airplane! The inflight entertainment has games, shows, movies, and a cool map. Plus the crew was friendly. This economy flight felt like premium!"
Cons: "Nothing to complain about!"
Cons: "Frankfurt to Copenhagen was delayed and would have been to be told prior or compensated"
Cons: "Lost my luggage . I am in Madrid with no luggage."
Pros: "Even though the flight was delayed by a couple of hours, Kayak kept us continuously informed about where we stood. Thanks!"
Cons: "Flight from Frankfurt to Copenhagen was over an hour late. Flight from Copenhagen to Frankfurt was also late, causing us to miss our connecting flight home on United."
Pros: "Professional staff, up to date aircraft, very clean, good meals, good selection of entertainment, very attentive to customers. Passed through many times with beverages. Lufthansa is always a pleasure."
Cons: "Seat in front was broken (did not hold in place reclining) and my seat was broken too. I was able to change seat but 2 seats broken in consecutive rows is not good as it makes you think what else may be broken and what kind of accidents could occur if seats are not even checked by crew."
Pros: "Equipment, crew"
Cons: "The boarding of the plane was disorganized."
Pros: "Short and comfortable flight"
Pros: "We reached our destination eventually..."
Cons: "First the flight was delayed 45 minutes. After 45 minutes we got boarded and sat on the plane another 45 minutes due to the little cart pushing the plane not being available. After 45 minutes the crew had reached its hours and couldn't complete the flight with no replacement crew in sight. Plane was debarked new flight was rescheduled 4 hours later. Had to go through security a second time after ticket was reissued. This flight was also delayed 45 minutes. Getting to Copenhagen spent an extra 1 and a half in the airport dealing with lost baggage because it seems the 8 hours extra I spent in Frankfurt wasn't enough for them to transfer my bags."
Pros: "I liked the ability to have some air circulation, which was not offered in the first flight, so that was nice. The ride was smooth, quick, and mostly comfortable, although I did wish I could have a little more elbow room. There was no entertainment, but that was also fine because the flight was fairly short. Overall, I don’t have any complaints."
Cons: "Small flight, and just a little bit of elbow room..but no complaints (besides the crying children, but that’s usually a given on a commercial flight)."
Pros: "The crew was excellent, friendly, and attentive, especially paying attention to my kids. The pilot and his crew did a great job during the flight as well. Thank them all for a pleasant and safe flight!"
Cons: "The only concern I have is regarding the diet. During the shorter flight, from Budapest to Frankfurt, the stewardess informed me that she couldn't get me gluten-free meal/snack. I understand that catering to special diet needs is not easy but following a gluten-free diet is not my choice, it is something I need to deal and live with on a daily basis. I felt disappointed since I had a long trip ahead of me, and I know that I, just like all the other passengers, had paid for the flight that should include the meal as well. Thank you for reading my concern and trying to see it from me, the passenger's point of view."
Pros: "Flight itself ok"
Cons: "Three gate changes. Finally herded us into a holding area to bus us 100 yards to the plane. After carefully having small children and special needs go first into holding it was a free for all to get to the bus."
Pros: "Nicest crew ever"
Cons: "Boarding ground crew was a bit arrogant"
Pros: "Clean plane tho old 747. Great crew."
Cons: "Of course really tiny seats. Meals can only ever be mediocre but better than American carriers."
Cons: "Little food"
Pros: "The airplane did not crash"
Cons: "Eh, it was ok"
Pros: "Plenty of room"
Cons: "Lack of good movies"
Cons: "The service provided by the crew was okay but their attitudes were horrible. It seems as though they did not want to work."
Pros: "Munich airport is convenient and boarding went smoothly"
Cons: "This was an SAA plane, not Lufthansa. I have only had excellent service on Lufthansa. This flight again did not have a functioning entertainment system. I asked for this to be addressed and the SAA crew ignored the request and in the morning looked surprised to find out that several of the TV monitors had not worked at anytime on the flight. Not impressed."
Pros: "Smooth and safe"
Cons: "Landed or parked in the maintenance section of the field; therefore we had to take a shuttle bus to a building where we board lite rail to our terminals. It was a distance away; I didn't like that at all. Expecially since we arrived late due to bad weather at Dallas metro."
Pros: "we had to cut our trip short and book an immediate flight home on Lufthansa. The staff took excellent care of us. Even offered us some orange juice and milk to take home knowing that we may need it (being away for a while) and knowing that our first priority was to get to a hospital. These little events shows the extreme compassion from Lufthansa's on-board staff. We will now ALWAYS look to fly Lufthansa whenever possible."
Pros: "On time, fast boarding"
Cons: "Food. Couple of screens not working."
Pros: "The food was good and the crew members were very friendly and caring."
Cons: "My flight was delayed by about 2 hours but we still made it to Germany with enough time to catch the Moscow flight and check out the duty free stores."
Pros: "Was ok for a shorter flight. On time"
Cons: "Seems to be a older plane. Leg space seems smaller than on planes of same size. Food acceptable. No entertainment systems."
Pros: "this flight was short and sweet!"
Pros: "The service was good. The food was average. I liked the complimentary wine."
Cons: "They lost my bag. Huge problem."
Cons: "Flight cancelled due to strike, rescheduled twice, ended up on American, terrible experience"
Pros: "The crew were amazing; very helpful, polite and caring"
Cons: "Food should be less but better quality"
Pros: "Very smooth flight. Caring and responsive cabin crew. Good food and entertainment."
Cons: "They didn't have time to give half the people drinks and we weren't even given water."
Pros: "not much; very crowded; feel bad for the crew too;"
Cons: "put more flights and give people some room; or put less seats; over booking and over crowded flights are not fun. basically, i am expecting some improvement either from you or from other companies"
Cons: "The customer service desk!"
Cons: "The airplane was very cold, and our seats were screwed up. Gentleman at the gate was very helpful, and handled the problem the best he could."
Pros: "The pilots and the team did a good job."
Cons: "They changed my seat i paid For last minute and sat me in a small seat when i paid For extra leg room."
Pros: "Everything was great"
Pros: "Fast boarding"
Cons: "There was no service at all outside of first class. There was garbage around my seat. Small seats even in extra space seat"
Pros: "flight attendant excellent. Flight on time."
Cons: "Seats too small tight uncomfortable. Boarding without a jetway uncomfortable."
Cons: "I purchased a seat upgrade, so much more leg room and a relatively comfortable seat. No seat back TVs so bring your own entertainment."
Pros: "Seats were not too cramped."
Cons: "Wifi that actually worked."
Cons: "Check in at originating and connecting flight very difficult. American Airlines could not find reservation on British Airways system. Was asked multiple times if I truly was booked on the flight. Four+ hour delay due to mechanical issues, delayed by union issues."
Pros: "Once the flight began everything was fine"
Cons: "The flight was delayed 3.5 hours without a solid reason being explained to the passengers"
Pros: "great trip and crew"
Cons: "Snack options aren’t good."
Pros: "The only good thing on that plane was the crew. We where grounded in board for three hours because of a water leak in the kitchen... My seat had a hole were the ashtray used to be filled with garbage, the tray was filthy when I pulled it open, the overhead light didn't work"
Cons: "WiFi was weak...things were stolen out of my carry on checked at the gate in Charlotte...I had the only bag checked at the gate."
Pros: "The movie selection was great!"
Pros: "How funny was the crew and proficient"
Cons: "Left Newark 2 hours late which mean missing connections in Chicago by 20 minutes. From that point on American was inept in getting me to MSP."
Pros: "I upgraded to a premium seat I was assigned a seat in the middle very uncomfortable when there were empty seats three rows ahead should not have been a problem"
Cons: "I paid $20,for the in flight Internet and it didn't work. Neither did my monitor."
Pros: "Crew friendly"
Cons: "Tight quarters. No food. Seat wouldn’t recline. No USB plugs."
Pros: "We got there"
Pros: "ON TIME AND VERY SMOOTH. EVEN EARLY! THANKS!"
Cons: "Very high decibel high pitched noise from engines as we taxied to gate in PHL. VERY annoying. Lasted over 5 minutes. ALSO, i didnt need to print out own boarding passes. You could fix your website check in px."
Pros: "Fast and early"
Cons: "Tv screens kept freezing"
Pros: "They were able to reschedule to another airline"
Cons: "Flight was cancelled"
Pros: "Shabby Cramped"
Cons: "Cramped Uncomfortable"
Pros: "The staff was nice and friendly"
Cons: "7 hours late with only 3-4 updates the whole time."
Cons: "Flight was cancelled and we were never notified!"
Pros: "GSP easy to navigate- easy option for WNC travelers"
Pros: "People were nice about screwing us ocer."
Cons: "We boarded on time. But then we sat outside forever because apparently they had too much fuel. Then we left 40+ minutes late. Then when we got to Dallas our fate was taken. Then I missed my flight. Then they offered NO support. They would not pay for a hotel and I'm presently sleeping on the airport floor. WORST EXPERIENCE EVER AND I WILL NEVER FLY AMERICAN AIRLINES AGAIN."
Pros: "The crew did the best they could after 3 delays and having to then get off the plane for another hour while a tire was changed."
Cons: "This entire flight was pretty god awful. The plane itself was the old MD-80 which looks and feels like a museum reject."
Cons: "Small, old plane. No drinks, snacks, or entertainment."
Pros: "Boarding was a mess - there were no announcements about boarding and the gate agent did nothing to promote order in the gate area. Thank goodness for the new planes on this route - the old planes with the blue "leather" seats were so overdue to be retired. Onboard entertainment was great and every seat had a USB port and AC outlet. Smoothest landing ever, I couldn't even tell when the wheels hit the pavement! It was also the first time I recall a female captain on American - maybe the smooth landing wasn't such a coincidence :)"
Pros: "The free mivies, the leg room was good also"
Cons: "Flight left late and yge long wait for the baggage. Too long!"
Cons: "Flight was delayed for over 6 hours. Had to find an alternative way to get home"
Cons: "Nice, clean and comfortable aircraft. Plane was new and very updated."
Pros: "N/A flight was cancelled."
Cons: "Flight was delayed and finally cancelled."
Pros: "Flight was not full so i got two seats to myself. Movie selections was great, and crew was great ."
Pros: "I didn't fly through Charlotte on my way home. I went through Philadelphia which was shorter."
Pros: "Enjoyed the flight"
Pros: "Pilots avoided turbulence for flight."
Cons: "Music reception was very poor on flight. had trouble accessing Wifi."
Cons: "There are always delays when flying American. Makes my trip very stressful."
Cons: "My flight was severely delayed and my family was improperly informed"
Pros: "I learned not to fly with air Canada again"
Cons: "Stop lying to passengers Give little care to travelers with infants Telling us that there are so many infants traveling and no bassinet seats are available then find out that air Canada had sold themSellig for $100... Is a decisive act and careless"
Cons: "There needed to be vegetarian options."
Pros: "The flight itself was fine and the crew was excellent. The boarding process was efficient."
Cons: "My center seat, which was assigned, put me in an extremely uncomfortable position physically for the entire 14 hour flight. My two seatmates extended physically into my space, and minimal legroom meant by knees were pressed against the seat in front. I was not happy at the lack of seat choice."
Cons: "Rude staff , flight was delayed, child sitting next to me kept kicking me and his mother wouldn't say anything to him staff also didn't do anything."
Cons: "flight was too bumpy"
Pros: "regular flight"
Cons: "did not appreciate the 2 hr delay"
Pros: "The crew was pleasant."
Cons: "The boarding procedure was quite confusing with one agent giving verbal instruction but intercom instruction was contradictory. The entertainment for a long haul flight was a bit disappointing, compared to Air New Zealand it is definitely lacking. The comfort was subpar as well with seats lacking adequate cushion. Needing to repeat everything in French!!"
Pros: "The flight crew went the extra mile to give good service. There were plenty of meals and snacks throughout the trip."
Cons: "The bathrooms are cramped, they are clean however. Seats are also very close together, others must get out if you are in a middle or window seat."
Pros: "The crew, Very attentive."
Cons: "The flød."
Cons: "It was hard to sleep I wish the chairs were more comfortable"
Cons: "Food was terrible seats are small"
Pros: "Helpfullness of Air Canada staff."
Cons: "Not much"
Pros: "At least there were individual tv's. The choice of movies was horrendous."
Cons: "Where to start. The first flight was canceled because the morning crew never showed up. The second flight was delayed 4 hours. The food was atrocious, there was no room and the seats were godawful. The flight attendants were nice but the gate agents were no help at all and terribly rude."
Pros: "The crew on board the plane was as good as can be expected. They were polite and tried to be helpful."
Cons: "From the time of booking the flight, we tried to sort out our profiles, provide passport and KTN, and frequent flyer info, as requested when we booked. Website problems were numerous, from being kicked off multiple times, to refusing to accept my info. I tried numerous times to call on the phone since the web site didn't work, but either didn't get through or was directed back to the web site. Eventually, I reached someone that told me it would be best to just sort it out at the airport. At the airport, I was told I should have set things up ahead of time. In the end, two of us traveling together, with work to do together over the course of the 13 hour flight, ended up sitting on opposite sides of the plane, and didn't get fed because they ran out of food. This shouldn't happen to anyone, but having paid for premium economy seats, you can imagine I was even angrier. We brought this up with a customer service rep in person when we landed and were told that she had no power to do anything and that we should call when we got home. And just to top things off, when I realized I couldn't get work done, I tried watching a movie and learned that the audio jack on my entertainment system was broken."
Cons: "i booked the flight in january and keyed in my passport expiration date several times online in the next several months...at the airport, i handed the air canada agent in miami my passport and she booked me and a checked bag through toronto to copenhagen...i went to board my connecting flight in toronto and was told my passport, which expires at the end of august, was no good as i needed to have 3 month left...so they refused to let me board and told me to go see customer service...so i go stand in line for several hours (was only one agent for the first 45 minutes and 10 people in front of me)...one woman going down the line to see what each person's issue was told me that it was my problem, not AC's...and that "we are only responsible for making sure your passport is valid for getting into canada"...i was on my own to find a hotel and a new flight...fortunately a supervisor saw me standing in a daze several minutes later and said that it was AC's mistake for not catching it in miami...so she booked me into a hotel, gave me the address to the US consulate and instructions on how to get an emergency passport...she said that it would be no problem as "this happens all the time"and went ahead and booked me on the next day's flight...so i was able to spend the next day getting the new passport and getting back to the airport to fly out that night, but i lost a day in copenhagen with my family...it seems to me that when flights are booked and passport info, including expiration date, are given, a simple cross check of dates would be easy, and, imho, incumbent upon the carrier taking you there, especially when "it happens all the time"...this was not done on 4 occasions between booking and my trip...there were other issues too which is why i will never fly air canada again and i will never travel though toronto...the return trip through that airport was a nightmare for many passengers."
Pros: "Plane was quiet enough to sleep"
Cons: "A couple people left their window blinds open so the midnight sun kept the cabin brighter than necessary"
Cons: "Employees seemed somewhat disorganized. There was not enough space in front of counter for people and there luggage. I ticketing agent would yell from far down the counter "Next...Next!) and finally walk closer so people in line could see/hear them. Then, often that next customer could not get to the counter in front of the agent because of the pillars and other people were blocking them. The space was too cramped. At boarding, Instructions over the loudspeaker were not clear and the video screens contained incorrect information about boarding. At one point the agent came out and yelled at everyone to "get out of line!, we are not boarding yet". I have never seen this process handled so poorly and I fly quite a bit."
Cons: "They made me sky check my small second roller bag. Not a problem for me as I had a three hour layover in Copenhagen. But others had tight connections and got the same treatment. There was lots of available overhead room in the 'business class' area. The seats suck. They are not business class. Exactly the same as economy just at the front of the aircraft."
Cons: "Very comfortable seats in business class. Great service, good food and on time."
Pros: "The cabin service was amazing, the staff was so prompt and courteous, I am a frequent flyer on Air Canada and I love flying Air Canada."
Pros: "but only a few minutes late arriving ..."
Cons: "Boarded on time then sat on the tarmac for 30 minutes waiting for the water truck."
Pros: "Terrible experience with delays and cancellations and waiting times for customs. I felt like it was groundhog day. Had to leave the airport back through a massive line in customs after my flight was ultimately cancelled. They are doing work on the runways, weather, whatever. Seems some flights could leave especially those that were not Canadian airlines. This has happened on more than one occasion and the airline handles it very poorly with little communication. Will not fly AC again if I have the choice"
Pros: "My flight was on time"
Cons: "Not on time. I missed my connecting flight"
Pros: "Flew through custom and was comfortable on the flight. Flight attendants were nice and attentive and made sure i had what i needed. I was happy with everything overall and intend on flying again soon!!!!"
Pros: "Only 30 minutes late, nice landing."
Cons: "Pitch between seats, filth all over seat back and tray table, mass rush to board when zone three is called, no free snacks, limited drink choices, etc."
Pros: "Excellent crew"
Cons: "Economy seating is no longer designed to fit any passenger who is even slightly above average height."
Pros: "Staff VERY professional. Very easy to use food voucher."
Cons: "Mechanical Issues. Made to wait 4 hours for alternative plane."
Pros: "I liked the boarding lines based on groups."
Cons: "Only was offered a small bag of mixed snacks and a drink."
Cons: "I was in the middle seat, and the man on my right elbowed me and did not give me room. But the worst thing, besides the awful food, was that my suitcase did not arrive! I hope it arrives today."
Pros: "The movie selection and the food was great! The crew was friendly and helpful."
Cons: "The lack of space in the cabin was very uncomfortable."
Pros: "The food and entertainment were good."
Cons: "My one checked bag did not arrive with me. Not sure where the delay was."
Pros: "Must bring your own electronic device"
Cons: "The temperature in the cabin was Frigid, even with blanket, 2 pairs of socks my coat & scarf I was freezing!"
Pros: "Great flight. Friendly attendants."
Cons: "Nothing that I didn't like"
Pros: "The plane didn't crash."
Cons: "We were dehydrated and the flight attendants were stingy with WATER."
Pros: "Newer plane in good condition. Crew was good"
Cons: "Food was pretty blah"
Cons: "Confusion at every airline because air canaduh forgot to release funds to other lines."
Pros: "good entertainment but otherwise average or less"
Pros: "Crew was courteous and efficient."
Cons: "The sound and volume on the entertainment system were difficult to control."
Pros: "Staff was courteous and professional. Food was not bad. I could never get a coffee, because they are not allowed to serve hot drinks when the seatbelt sign is on, which it was for minor turbulence during both the dinner and snack service. Would have been nice if they came around again after the turbulence ended for those who wanted hot drinks, but this is just a minor complaint."
Cons: "After a sprint through the aiport, saw the flight was delayed an hour once at the counter. Meaning my connection in Copenhagen would most probably be missed. Entertainement system issues on flght. Luggage was left behing in Copenhagen"
Pros: "Large selection of movie and music. Friendly crew"
Cons: "No internet on flights"
Cons: "The ticketing/gate staff in Calgary are some of the rudest I've ever encountered."
Pros: "Staff was pleasant and helpful"
Cons: "We did not know about having to download the App for the entertainment option. This would have been good to know before hand"
Pros: "The ride was very pleasent. Staff were always smiling and super nice."
Cons: "The lack of arm space and limited seat recliner."
Pros: "the attendants made sure that we were comfy and happy. also, they made people who had connecting flights get out first so that we catch our connecting flight."
Cons: "the aircraft was delayed an hour and we had literally 30 minutes to get to our connecting flight. We almost missed it even though we sprinting for it."
Pros: "Everything was perfect"