Cons: "The customer service desk!"
Pros: "The pilots and the team did a good job."
Cons: "They changed my seat i paid For last minute and sat me in a small seat when i paid For extra leg room."
Cons: "Some of the Crew members were not covering their nose with their face masks"
Pros: "Everything was great"
Pros: "Movie selection and internet quality was Ok"
Cons: "The attendant made me check in my only carry on bag despite there was plenty of space on the plane for it. My bag was subsequently lost in the airport as it was moved to a different carousel without any notice. There was no food offered."
Cons: "Wasn’t able to log onto the WiFi even though my seat mate could following the instructions. Extremely large man next to me took up half a third of my seat. Wasn’t able to sit back in seat or use either arm rest due to being the middle seat between 2 large men."
Pros: "flight attendant excellent. Flight on time."
Cons: "Seats too small tight uncomfortable. Boarding without a jetway uncomfortable."
Pros: "Plane was newer than I expected. Had tv monitors on the back of seat headrests."
Cons: "The flight was delayed an hour because the flight crew was late."
Pros: "Boarding was quick and well organized. Crew was friendly."
Cons: "By the time the snack service was completed, the plane was already descending and the crew had to pick up the service items before people had a chance to finish."
Cons: "I purchased a seat upgrade, so much more leg room and a relatively comfortable seat. No seat back TVs so bring your own entertainment."
Pros: "Seats were not too cramped."
Cons: "Wifi that actually worked."
Pros: "Once the flight began everything was fine"
Cons: "The flight was delayed 3.5 hours without a solid reason being explained to the passengers"
Pros: "great trip and crew"
Pros: "Great service"
Cons: "All good, maybe keep the lights off more often"
Cons: "WiFi was weak...things were stolen out of my carry on checked at the gate in Charlotte...I had the only bag checked at the gate."
Cons: "Asked for ginger ale, was not given one"
Cons: "No TVs. We were set to be 20 minutes early because of the wind, yet they still made sure we got to the gate later than the original flight time."
Pros: "The Pilot still got us here on time, even though we took off late"
Cons: "The flight attendant in my section was sharp & cranky. We never recieved snacks."
Cons: "inadequate ventilation"
Pros: "The crew was very good. The made sure we were informed and helped get people rebooked."
Cons: "We were delayed by about 2 and 1/2 hours. Which I get no one can control a maintenance issue, just made for a hectic day"
Pros: "Didn’t like anything"
Cons: "Delayed several times"
Pros: "I upgraded to a premium seat I was assigned a seat in the middle very uncomfortable when there were empty seats three rows ahead should not have been a problem"
Pros: "We got there"
Pros: "We had a newer plane. I LOVED that the seatbelts had a little more room, and also that each seat had it down screen. I really enjoyed the new pre-flight video; it was entertaining and I appreciated that it allowed the crew to get ready, rather than demonstrate a seatbelt for us."
Cons: "I am not sure how boarding groups work, but I will never understand why we don't board from the back of the plane to the front. People waiting and trying to load luggage or climb over others makes the pre-flight more stressful than it needs to be. (This is obviously not specific to you airline.)"
Pros: "ON TIME AND VERY SMOOTH. EVEN EARLY! THANKS!"
Cons: "Very high decibel high pitched noise from engines as we taxied to gate in PHL. VERY annoying. Lasted over 5 minutes. ALSO, i didnt need to print out own boarding passes. You could fix your website check in px."
Cons: "Compared to other airlines same sector like Emirates, Air India , Lufthansa, Air France, gulf airlines is like the most cheepest available airline with high cost of ticket and worse food than ever."
Cons: "This was the coldest plane I've ever been on and they didn't offer blankets for their passengers or turn down the AC. I asked for a blanket and they told me they'd provide me with one and never got back to me. They ignored me the rest of the flight. Shame on them for not providing something so standard as a blanket."
Pros: "On time flights, friendly crew"
Pros: "They were able to reschedule to another airline"
Cons: "Flight was cancelled"
Pros: "Shabby Cramped"
Cons: "Cramped Uncomfortable"
Cons: "No screens"
Pros: "This was great!"
Cons: "Every leg of my journey I was charged for two pieces of luggage. I thought this was ridiculous and unfair."
Pros: "I got home safely"
Cons: "The airport was super crowded and the space in the plane was cramped (and I am a small person - 120 pounds). The plane was not clean and I actually picked up a virus on the plane and am still sick. I wiped down all of the surface area around my seat and still got sick. Airline travel is miserable and crowded and there is minimum service."
Pros: "Crew was friendly and made my travel pleasant"
Pros: "GSP easy to navigate- easy option for WNC travelers"
Pros: "Full flight which is to be expected flying in to Orlando. Badly done seating, I think every group was separated from at least one person in their party. Several people weren't given seat assignments until time to board, even if other people in their party were assignments seats when checking in. No ecplanaation of why. In flight entertainment was an older movie. No options, and no sound if you forgot your own headphones."
Cons: "The seating assignments of lack thereof."
Cons: "Small, old plane. No drinks, snacks, or entertainment."
Pros: "It was all good . I enjoyed the service. Was friendly . Take off and landing went well . The plane was awesome. The temperature in the plane stayed the same . Not to hot or cold . I travel alot for my job . I half to say , this was a great crew ."
Cons: "I honestly can't come up wirh something I didn't like ."
Pros: "Fast boarding and left gate on time on a holiday"
Cons: "Felt cramped in like cattle"
Pros: "After missing my flight and zero empathy from AA employee who reassigned a new ticket - I was given 3 new times and an explanation that no pilots were there yet. Flight was short and painless -- but the scheduling was totally frustrating."
Pros: "N/A flight was cancelled."
Cons: "Flight was delayed and finally cancelled."
Cons: "Attempted to make my connection which was in another terminal. Could not get onboard as they shut the doors. My rerouted flight was in a different terminal. Overall a very disappointing travel experience."
Pros: "Pilots avoided turbulence for flight."
Cons: "Music reception was very poor on flight. had trouble accessing Wifi."
Pros: "Flying first class"
Cons: "This was just over an hour flight, but something in first class besides popcorn or potato chips would have been better. Maybe hummus or cheese tray? What happened to warm cookies with milk?"
Cons: "Separated from luggage"
Pros: "The seat was comfortable and the crew was accommodating."
Pros: "Crew friendly and helpful."
Cons: "Delayed after boarding due to lightning ground stop. Had to deplane and reboard. Almost 2-hour delay because gate agent had to rebook several people on the spot."
Pros: "All the kind staff from checking in to leaving the airport.!! All well maintained and experienced to cover all very professional,"
Cons: "The variety of food items or snacks on the plane would be so wonderful. Even for purchase."
Pros: "nothing spectacular"
Cons: "paying for wifi to access the "free" movies/TV shows....ridiculous. Miss the good old days when everything was included in the price of a ticket. now you have you pay for everything :("
Pros: "The crew was polite"
Cons: "Leaving on time, movie selection and an update on the delay before boarding the plane"
Pros: "The crew was pretty good."
Cons: "Wish they offered better snack options but I’m not complaining"
Pros: "It was a very old and TINY plane."
Cons: "Newer and atleast a midsize plane."
Pros: "Got to destination 30 min early"
Cons: "Free WiFi"
Cons: "My baggage was left in Houston"
Cons: "Couldn’t understand a single thing she said! She mumbled everything and talk crazy fast!!!"
Cons: "My flight was rescheduled, so I ended up waiting about a 12 hour delay in Germany"
Pros: "Efficient crew, knew their business, executed their functions well."
Cons: "Small planes are inherently less comfortable, but that just goes with the package. Nothing you can do about it."
Pros: "Small flight, lots of room despite being an older plane. Friendly staff"
Cons: "I do my best to avoid United because of the terrible service I seem to always receive, and this time was no different. After 3 hours of waiting for a delayed flight, I was 10 min late to my connection (United's fault!!) and forced to sleep in the airport over night. This is unacceptable behavior from any airline and only reminds me yet again why I do not fly with United. Worst experience."
Pros: "Flight delayed, missed connection in Chicago. United automatically confirmed me on next flight."
Cons: "United sent timely notification that flight would be delayed. Sent no notice regarding missing connection in Chicago or rebooking the connection. The only notice that United automatically rebooked me was on the United app on my phone."
Cons: "The crew was haughty and rude, my purse was taken and stowed in overhead storage, the person sitting next to me wouldn't stow the carry on luggage. I needed to take my daily medication during the flight and was not able to. I have chronic health issues and needed to take it on schedule, I was delayed in getting home because I had to stop and eat in the airport and take my medication"
Pros: "The crew."
Cons: "Kayak had a glitch. They sent me an email telling me of a gate and terminal change in the Houston airport that wasn't true. Barely made my flight."
Pros: "The crew was accommodating and friendly. Boarding was efficient and quick."
Cons: "There were no tv's on the 5+ hr flights."
Cons: "my son was connecting in Newark, and they said they were holding the plane for him and 20 other passengers. when they shuttled them from one plane to the next, they got to the gate on the tarmac and the plane had already left. we had to drive 2 1/2 hours to newark at midnight to get our 18 year old son. when i called united about it, they said to write in on their website and i'd be compensated etc... 5 days later, haven't heard a peep. never flying united again...ever"
Pros: "Mobile entertainment"
Cons: "I paid for Economy Plus. Once the doors closed a bunch of passengers decided to move up to the Economy Plus section without paying. The lead flight attendant made a tongue in cheek remark about it as the plane was pulling away but did nothing to enforce it. Not cool at all."
Pros: "Staff was nice and accommodating. Plane ride was smooth."
Cons: "DELAYS. I had 4 flights within a weekend all with United and EVERY flight was delayed. The plane also heading to Newark ahead of us was overbooked and some people were pushed onto our plane, not a big deal if all can fit on the plane...but we wouldn't have if it wasn't for the delay causing those flying to Boston to miss their flights. Frustrating and adds an element of concern when faced with delays when the weather is fine. The internet on the plane is also confusing to use...should be clearer. Mistakenly booked my flight before realizing the new carry on policy, so trying to pack everything into a tiny bag to meet requirements was frustrating... definitely don't think I will be booking United again."
Pros: "The crew was awesome!"
Cons: "Delayed flight coming and going!!"
Pros: "Nothing. They booked me on another flight with no need supposedly plane has delate but I maked on time for my connection Now I am missing my paid luggage . Poor customer service at South Carolina"
Cons: "The girl that took care of me at South Carolina need more training"
Pros: "The seats were somewhat comfortable."
Cons: "Almost nothing was included with the ticket purchase."
Pros: "Seating done in orderly fashion. Person serving food was nice. Updates on delay due to fog were helpful and reassuring."
Cons: "Took a long time to get luggage. Also I asked a United person working in baggage claim that if and when my luggage arrived she would help me get my bag off. I had a low back problem. She said yes. Then when my bag came I asked her to help. She didn't hear me. She was busy talking to a coworker. So I had to do it, which made my back worse."
Cons: "Touched down 45 min later than scheduled arrival"
Pros: "Got me to the Newark ahead of schedule"
Cons: "The in flight magazine was in pieces and trash was in the pocket holdings the flight information."
Cons: "Had to sit on the tarmac for awhile. Overall though not too bad."
Pros: "Everything went smoothly!"
Pros: "I like nothing! From the beginning It was a nightmare. Begin with changing airlines because theirs have mechanical difficulties. We have to sleep in the floor at miami. Never again!"
Cons: "Everything! From the beginning change airlines ,sleep on a nasty carpet,rude attitude! Never again!"
Pros: "Flight was good , security and boarding was very unorganized , although I don't blame the airlines I think it more the San Diego Airport, I live there and often drive to John Wayne just to avoid the San Diego Airport Security inside and out is always disaster ."
Pros: "At least they were nice."
Cons: "Plane was 90 minutes late"
Pros: "I had a fall over Thanksgiving weekend and needed extra help. The staff and crew were super helpful."
Pros: "Great take off great landing"
Cons: "I had to cancel my flight. Even though I payed the insurance I still have not received my airfare back."
Cons: "2nd leg of flight was delayed by 40 min, so I didn't arrive in Detroit until 12:30 am. Not convenient for the person picking me up at airport! :-("
Cons: "First and last time to fly United. Flight from Washington DC to Seattle was delayed 6.5 hours. Every hour they announced it was delayed another hour. Also, no free entertainment during our 6 hour flight. We were given a $10 food voucher."
Pros: "Never took the flight to Appleton. However, I can tell you the flight to Green Bay was AWESOME! The entire crew on this flight should be commended and given a raise!!"
Pros: "I liked the smaller aircraft and the friendly staff."
Cons: "I didn't like how the gate was changed at the last minute."
Cons: "Service is horrible and all personnel had a do not care attitude. I had 2 flights canceled due to maintenence and then when we finally were rebooked the third plane it was delayed 2 hours and I missed all my connecting flights. Once I arrived at next airport was rebooked again and that plane was delayed for 3 hours."
Pros: "Relatively quick boarding."
Cons: "Grouchy grouchy crew."
Pros: "Due to operations, maintenance, crew arriving late (the excuses kept changing) our flight was 2 hours and 15 minutes delayed! I understand things happen, however, I've flown in Delta and when they had delays they brought complimentary snacks and drinks for us at the gate. United did nothing but give excuses, changing reasons for the delay. The flight was 2 hours late, which would push us from breakfast to lunch yet they provided no extra food! They gave us direct tv instead."
Cons: "Very delayed. Poor compensation. Poor explaination. They just didn't manage the situation well, customer satisfaction should be their first goal and they didn't seem to care. Fortunately for them, we were all a patient good natured group of passengers, but now that I think it over, we WERE mishandled and we should have been more upset"
Pros: "It was on time and the staff were very helpful"
Cons: "Seats, snacks, lack of entertainment"
Cons: "Flight cancelled- rebooked then delayed 9 times- sat in airport for 12 hours for a one hour flight!!"
Cons: "They had us wait in the runway for almost an hour not good when you have arrived airport not organozed"
Cons: "The plane was just small and I'm a big guy."
Cons: "Great flight, no complaints, intend to use this airline whenever possible from now on!!!"
Pros: "Very helpful with my wheelchair and getting me to the gate."
Cons: "The pilot was quite bumpy when landing."
Cons: "Seats,timeliness,information,water only on 2hr plus flight etc etc etc."
Pros: "Nice plane for island travel. Arrival was smooth and efficient."
Cons: "No A/C at terminal. 1 fan. Cooler outside than in. Plane was late. Ground crew super slow. Took forever to takeoff after boarding. The safety recording was the slowest and most redundant I’ve ever heard. The flight attendant was visibly embarrassed by it."
Cons: "Organization! Both my flights were delayed and even one was completely cancelled. I was lucky enough to get seats on the next flight out. This caused unnecessary stress."
Pros: "The crew"
Cons: "J ust scared flying prop plane"
Cons: "The airline canceled the flight so had to stay over night in FL... now I am paying for a room and having to pay for a boat I am not even on. This is a very bad airline"
Cons: "Seats were very tight. I’m 6’ tall and 215 lbs and felt like I was in a child seat."
Pros: "Super friendly crew."
Pros: "Terrific service. Great flight."
Cons: "Very slow to get off plane at Huntsville Airport. Took a long time to get luggage at bag claim. We were the only plane that had landed and we only had 20 people on our flight."
Pros: "Smooth nice flight, propeller plane was old"
Cons: "I will be filing a formal grievance"
Pros: "The only good thing about the flight was the crew and employees. They were all very nice and professional. Especially our flight attendant on the way to and from Eleuthera. She is as great!!!"
Cons: "Our flight was delayed two hours and caused us to miss our connection in ft Lauderdale. Had to stay in a hotel and wait for next flight in the morning on Delta. The. Had issue with Delta the next morning since none of our tickets were confirmed so spent 45 minutes at the desk trying to find a flight out and luckily the Delta staff went above and beyond to correct your companies mistake. I had my elderly mother and my sisters 2 year old traveling with us so all the extra back and forth did NOT make the expericance any easier and was very stressful on both of them. I’m a frequent flyer of multiple airlines and can easily say this was one of the worst experiences I have had to deal with and am very disappointed and feel cheated for having paid the price of the tickets."
Cons: "Dishonest about flight status making us wait hours before they cancelled the flight. We ended up renting a car and driving to jax arriving 12 hours after our flight was originally scheduled."
Cons: "Should have a little snack with the water"
Pros: "Being with my daughter!"
Cons: "The stewardesses do nothing but chat with each other- nothing to do when everyone refuses to pay for a coke and didn’t even come through with a second cup of water. Rediculous!"
Cons: "delays, delays, delays"
Cons: "The flight was delayed and the staff at the FLL airport did not do a good job of updating us on when we would be leaving. Once we were on the plane we sat on the runway for a long time. I understand these things happen when traveling, but it always makes for an unpleasant experience."
Pros: "Great staff good planes."
Pros: "We boarded and arrived early."
Cons: "Cramped and noisy."
Pros: "Small plane quick easy boarding"
Cons: "No food no tv"
Cons: "Late. Late. Late. LATE."
Pros: "Number of available flights from Silver"
Cons: "My Kayak / Travelocity experience was the worst! In (literally) minutes after booking the Thursday flight I realised an error and should have booked the Tuesday flight. I was unable to contact anyone at Kayak, Travelocity or Silver Airlines that evening, so I had to wait til AM. I was charged a fee for Cancelling by Kayak and booked a new reservation with Silver. Ridiculous!"
Cons: "6 hours delay. Terrible airlines."
Pros: "The flight was fine. Food and entertainment is not applicable because the flight was only 35 minutes"
Cons: "They did not put the luggage on the baggage carousel after landing, but left it sitting who-knows-where -- underneath the airport, or outside the terminal -- and didn't want to look for it without an argument"
Cons: "Our flight was delayed multiple times due to weather conditions. I completely understand that cannot be helped. The problem was the gate staff dud NOTHING to communicate any updates or what was occurring at any time!! A simple announcement or posting, would have kept passenger frustration at bay. The board never was changed from "on time"!"
Pros: "No real issues"
Cons: "Their TSA pre check system didn't work."
Pros: "Excellent service! Very friendly and accomadating staff"
Cons: "The fact that the plane from TCB to FLL was delayed more than 4 hours in FLL due to mechanical problems meant that we missed our flights in FLL and had to spend a night in a hotel, plus additional costs of re-booking our continuing flights. Frustrating and disappointing. ."
Pros: "Friendly crew"
Cons: "Turboprops are noisy. Tight space"
Cons: "The staff from checking in to leave to and checking in to leave from our destination was rude and non-involved. When we checked in to fly out the person who checked us out didn't make eye contact nor said a single word. Nothing. Not good morning......nothing. Same when we were leaving......awful communication skills. It was as if the entire staff for silver didn't care at all."
Pros: "Flight was much easier than driving. Smooth take off and landing. Alll was good."
Pros: "Straightforward and simple. For a small plane, the seats were relatively comfortable. Courteous service"
Cons: "The boarding process in bimini was slow and behind schedule."
Pros: "On-Time departure for both flights"
Pros: "amazing airline; left ahead of schedule and so easy. love the smaller plane"
Cons: "Our flight was delayed for over 2 hours with no explanation. Once boarded,we sat with the props running on the tarmac for another hour without reason. The weather was fine and it was a very small airport so there was no backup on the runway. Once in the air, the pilot (only pilot on the plane) left the cockpit unattended and spent 10 minutes in the bathroom."
Pros: "The team seemed experienced and friendly"
Cons: "- The plane skidded on the landing strip and suddenly halted (scared passengers slightly) - The flight was only 41 mins but at least a mint could have been handed out to show more hospitality. - Departure ran 1 hour late. We weren't notified until take original take off fime."
Pros: "Flight was delayed due to maintenance issue. Got us a new plane in an efficient manner and got us on our way."
Cons: "No food service"
Pros: "The flight attendant was friendly and courteous"
Cons: "I had to book late, consequently the cost of the flight was at least double the normal rate. The flight was late arriving."
Cons: "Late leaving."
Pros: "Customer Service Friendliness Flight was on time"
Cons: "Seating was uncomfortable Gate location (to board and depart) was in sort of secluded basement area where there were no shops or other familiar surroundings Plane had technical difficulties with door opening and closing, passengers had to be shifted off one plane to another that was not much better. The plane ride was rocky The flight announcer sounded very unprofessional The flight attendant did not look professional Seemed like staff were handling multiple jobs"
Pros: "It beats being in the car all those hours, friendly crew, and as always..... Right on time!"
Cons: "It took me back to bad humidity!!!!! Bad hair day is an understatement!"