Cons: "Travelling to Lagos constitute of about 75% Nigerian, it would have been better in term of entertainment to include films and music from Nigeria or African in your entertainment list"
Cons: "Better seats. What’s the deal with always getting the back of the plane? Seats right next to the engine. Very tired of getting the worst seats even when I check in within minutes of the the 24 hour window. Really tired of the bad seats."
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Pros: "When i asked for a window seat at the gate, i was provided one in the comfort zone. Very impressed and pleased. However, the remaining two segments were the opposite. Staff at the gate did not assist in any way for the remaining two flights."
Cons: "The flight from Bend to Seattle was delayed a couple times and caused us to arrive when our connecting flight was already boarding. Luckily we were able to make the main flight on the trip."
Pros: "The poor cabin stewardess was working the whole time as it was a short flight."
Cons: "This is a horrible route, they charge you more than flying to Europe and give you a one hour ride in a cramped plane where you can't even bring in a carry-on. The cost is insane but is one of the reasons Wall Street loves Delta as they are racking in the profits for very little service."
Pros: "We got home safely! The crew was great and generally cheerful despite less than great conditions."
Cons: "Lots of delays due to weather, which I get. The plane was small and old and stuffy with too close seats."
Pros: "Crew very nice."
Cons: "Better food"
Pros: "The crew was attentive and personable"
Cons: "for a long ride maybe better cushions"
Pros: "Crew was so friendly and helpful!"
Cons: "My suitcase arrived damaged."
Pros: "Everything except landing at the same time my next flight was boarding. I had to sprint and was greeted my the meanest delta agent I have ever known. I didn’t know you could be that snotty. She would not Listen to me or help me get the correct seat o had signes up for"
Cons: "Attends on flight said to go ask gate crew to help me and I rushed out to be greeted again by the bus mean crude snotty agent. She told me to get my rear on the plane The attendants didn’t have a clue that she had others to board ( they all got upgrades) and I better move my rear. I was shocked."
Pros: "The crew was very good. So was the food."
Cons: "The flight was 1 hour delayed"
Cons: "Unacceptable delays"
Cons: "Better screens for in-flight movies. More legroom or upgrade options."
Cons: "THE FLIGHT WAS 5 HOURS LATE"
Pros: "During the wait the monitors were turned on and we were able to watch movies"
Cons: "Flight got delayed in Atlanta we’re sitting on the plane for about an hour, We didn’t get offer anything during that time."
Pros: "Staff were friendly. Nothing they could do about the maintenance issue that we experienced."
Cons: "Hour delay due to a maintenance issue. This was a hassle in and of itself, but the flight was also on New Year's Eve and ended up getting us to Buffalo about 20 minutes before midnight, which was a bit disappointing when I had made previous plans for the night. Also, I found the cabin to be very cold during the flight, but it was pretty short so I didn't complain."
Pros: "Flight itself was fine"
Cons: "My flight to Atlanta was delayed which caused me to miss my flight to Seattle. The next earliest flight was booked so had to catch another flight several hours later. No one from Delta offered any sort of compensation."
Pros: "Crew was kind and responsive."
Cons: "Older plane so seats were very crammed. My screen was not calibrated correctly so I couldn’t rewind or pause movies. No charging option for phone. WiFi was spotty."
Cons: "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"
Pros: "I used up my battery thinking it’d be ok since most planes have charging areas...to my surprise, none at all was available"
Cons: "No tv screens in each seat..."
Pros: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Pros: "I dont like that you change my flight and I have to wait 8 hours at the airport to flight to Mexico City"
Pros: "Staff is friendly and helpful"
Pros: "everything is fine except th nickel and dime."
Cons: "Why do airlines charge you an arm and a leg to fly then force to 1. Check a bag, or 2. Get a drink, or 3. Get a seat in an exit row or worst of all now 4. WIFI IS NOW A STANDARD ON PLANES BUT PASSENGERS MUST PAY?!?!"
Pros: "My experience with Delta was excellent. Everything from checking in, boarding, flight, and landing was simple. Everyone I came into contact with was extremely helpful and courteous."
Cons: "My flight got delayed for twelve hours with no compensation for a hotel."
Pros: "Quick boarding/unboarding."
Cons: "Wouldn't allow me on earlier flight, when there was room, without change fee"
Pros: "It landed safely"
Cons: "Delayed take-off, one plane for hour or so."
Pros: "Air crew was friendly and tried to get people settled as quick as they could to get back on time"
Cons: "plane was a bit late getting in so we left Tampa late fortunately my transfer gate was only a short walk from the arrival gate in Detroit so no issues catching my next flight."
Pros: "Pillow, comforter, amenity kit were all good."
Cons: "Food was acceptable, but nothing exciting or above average. Seat had some trouble reclining, but eventually worked. Entertainment unit screen had issues with acting like I was touching it when I wasn't throughout trip. Made for major annoyance watching. Delta flight 410 on Oct 1, 2017 seat 3A."
Cons: "I don't like that I already completed this survey several days ago and have been receiving reminders to do so. I guess you don't have a good system in place for knowing who has and has not completed your surveys. That's too bad."
Cons: "waiting on the tarmac for 40 minutes"
Pros: "Staff pretty friendly. Plane clean. Ran on time. Good communication."
Cons: "No option for tv/movie on a longer flight. And really? One tiny snack for a longer flight too?? Little more room in seats would be nice."
Pros: "The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport."
Cons: "The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through."
Pros: "ability to book a later flight when I missed my connection through the delta app."
Cons: "Delays, missed a connection, booked a new connection through the app and that one was delayed as well...what was supposed to be a 3.5 hour experience turned into a much longer one. Seats do not accommodate people over 6'2" abiet very poorly."
Pros: "Getting to China, albeit two days late."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Cons: "Board the back of the plane first"
Pros: "The crew was amazing and the food was pretty good for airplane food."
Cons: "The boarding process was a nightmare, no announcements were made in English so half of the passengers were confused. The seats were sooo uncomfortable."
Cons: "Delayed by an hour!"
Pros: "No delay and the flight was ahead of the schedule (arriving)."
Cons: "The airplane was too old and seats were too crowded."
Pros: "Crew was great!"
Cons: "Flight was so short there was no food , drink or entertainment."
Pros: "Turbulence didn't allow the beverage cart to serve passengers"
Cons: "Very obese lady in middle seat, 30 D who took more than half of my seat. Not sure how you can correct for that, but made my trip terribly agonizing."
Pros: "Gave plenty of food and snacks"
Cons: "Seat didn't recline, no changing station for my child onboard (but charged me a full price ticket)"
Pros: "The plane didn't crash."
Cons: "Everything! Flight late, seats to close, worst customer service in the skies!"
Pros: "It doesn't matter how good all of the above were when one of our bags did not make the connection in Atlanta and when it was delivered late at night to my home and it has been torn beyond repair"
Cons: "Bag did not make the connection and it was damaged beyond repair"
Pros: "The food was extremely good on this flight, as was the aircraft interior."
Cons: "The TSA queues in Orlando were awful."
Pros: "The crew was attentive and kind, they even gave us snacks and a sandwich. I always think that for the price of the ticket snacks shouldn't have to be payed apart."
Pros: "The delta employees kept us informed of what was going on with the jetway which had broken. Despite the chaotic boarding, we arrived at our destination on time! Way to go! I do love delta."
Cons: "Due to the construction in the airport, there is a small area for this group of people to be ready to board, therefore, it was very difficult to move or get around, Suggest that employees give more instructions about boarding procedures and suggest that people line up accordingly in the right order. They should explain the order of entry, and ask for people who are the last group to stay back so that those who board first are allowed through."
Pros: "Comfort"
Cons: "Wifi on klm"
Pros: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Cons: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Cons: "Boarding was crazy. Could not everyone in the gate area."
Cons: "Delay due to strike"
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Pros: "Slow service."
Cons: "Better communication!"
Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."
Pros: "The seat was a little uncomfortable but the crew were amazing."
Pros: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Pros: "Nice attention and good food. Plane and seats are confortable"
Pros: "The flight crew was so friendly and the food was really good."
Pros: "Good for both."
Cons: "Bigger seats."
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"
Pros: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Cons: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Pros: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Cons: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Cons: "No reading light in my seat..."
Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."
Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Pros: "Landing"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Pros: "Really friendly staff. Great service"
Cons: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Pros: "The aircraft was clean"
Cons: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Pros: "Lovely staff, good food, great movies."
Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Pros: "In flight food was enjoyable"
Pros: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Cons: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Pros: "Good efficient flight crew friendly and helpful"
Pros: "Crew was very helpful.food"
Cons: "Food was not upto the mark."
Pros: "The sandwiches were simple yet just the right touch, on all four flights."
Pros: "Timing & efficiency. Good food though only a sandwich."
Cons: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Cons: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Pros: "Easy airport business"
Pros: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Pros: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Cons: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Pros: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Cons: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pros: "Enough space good wine and on time"
Cons: "Nothing"
Pros: "Staff, service"
Cons: "Nothing"
Pros: "We love the flight all the way"
Pros: "We really liked the KLM people, from the check in crew to the flight attendants."
Pros: "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
Cons: "Cabin noise and air conditioning too cold, didn't sleep well"
Food was not good and it was not enough for a 9:45 mins flight
I like everything in general. Except the business seat is too narrow.
Cons: "Severe turbulence and many of the Egyptian passengers didn't understand the announcements and were getting up"
Pros: "The seats were very comfortable"
Cons: "The entertainment"
Cons: "My luggage was left in Athens due to late arrivals in Athens to Munich. My son received his I didn’t, huge inconvenience"
Cons: "Flight from Berlin to Frankfurt was late, but I made my connecting flight to Amsterdam."
Pros: "Everything"
Cons: "Perfect"
Cons: "Connection time unacceptable with delay in departure from London"
Pros: "Crew very nice"
Cons: "Connecting flight time was half hour and at other side if airport- not fun at all. Barely made flight home"
Pros: "Great crew and all were pleasant and attentive. Best airline I have flown."
Pros: "Smooth flight"
Cons: "Stop overcharge people for 1 luggage :( very disappointed"
Pros: "I am always amazed how Lufthansa gets it right."
Cons: "Legroom was tide. When the person in front of you put their seat down you feel like ham in a sandwich."
Cons: "With a short layover and a bit of a delay coming from Seattle, I rushed through immigration and security and ran to my next gate. Even though I arrived at the gate two minutes before the scheduled departure time, the plane had already left the gate. VERY disappointing and will probably be the last time I fly Lufthansa, especially through Frankfurt."
Pros: "Lufta Hanza canceld the flight"
Pros: "Excellent crew"
Cons: "Toilet"
Pros: "Crew and food were nice."
Cons: "The flight was delayed for 60 minutes"
Pros: "Crew looked after me after a family took up a whole row including my designated seat. I need up with the back row to myself so could put my feet up & chill after a less than pleasant 5+ hours wait at Munich!"
Cons: "Tras pasar por la máquina con la tarjeta de embarque una azafata de tierra dijo que no podía pasar alegando que mi maleta de mano espesaba demasiado sin fijarse que ya había sido pesado con etiqueta de ‘cabin baggage por la aerolínea. Luego al preguntar si estaba asegurado dijo que sí pero no sabía por cuanto. Los compartimentos encima de mi asiento no estaban llenos. El avión aterrizó tarde. Las azafatas de vuelo profesionales."
Pros: "Crew was very nice and professional. We arrived early"
Cons: "Food was disappointing as was the wine. I am not a large person but I found the business class “bed” pretty narrow and uncomfortable."
Cons: "Lost my luggage . I am in Madrid with no luggage."
Pros: "- Excellent service, food and entertainment. - Pilot compensated for the delayed take off"
Cons: "- The take off was delayed and we stayed in the plane for over 1 hour - When we landed we waited in the plane for over 40 min until we got to the gate"
Cons: "There was not entertainment at all"
Cons: "Food wasn't the best but did honor my special diet request."
Cons: "boarding was late and chaotic and no apology from the airline"
Cons: "Flight was cancelled, so I was rebooked on a later flight. Had to sit in a middle seat (which I did not prefer). Low rating on food and entertainment because there was none due to it being a quick flight (there was no N/A rating choice)."
Pros: "Screen monitor and flight map"
Cons: "Flight was delayed and it was kinda cramped"
Pros: "Entertainment was very diverse ;great"
Pros: "As usual, good customer service."
Cons: "I fail to see why Lufthansa is deliberately destroying their competitive advantage."
Cons: "Close call as had to go through three passport checks before we could change to other airplane. Lacking signage to tell where to go for lines at Munich airport"
Pros: "Wonderful crew and amazing soft landing, like cream."
Pros: "I liked having the option to upgrade to a Premium Economy seat for this long flight. It made a big difference in my comfort during the flight."
Pros: "Everything was on time; boarding was very fast and smooth; flight attendance very friendly and resolute. I have food 4 stars because I didn't try it."
Cons: "Nothing"
Cons: "Unorganized boarding. Back of the plane seats should be boarding first, after babies and old people. I was stopped by the people in front of the plane putting away their luggage and standing in the aisle. Not enough room between the rows. Passenger in front of me most picture straight into my face"
Pros: "We left on time"
Cons: "Tight legs space"
Pros: "Nothing"
Cons: "Service"
Pros: "Great service across the board! Wonderful, experienced staff!"
Cons: "Seat space was inadequate. My shoulders are 4 inches wider than the seat space including both shared arm rests."
Cons: "It was a good flight, nothing I didn't like"
Pros: "Ample leg room and comfortable seats."
Cons: "No complaints"
Pros: "Everything."
Cons: "That I can't fly them all the time."
Cons: "Ridiing buses on tarmac to get to the plane."
Pros: "good service on time performance comfortable ride"
Cons: "movie selection was terrible but worst part was landing and the hand off to United. Getting thru customs at LAX was horrible! had a short connection and both airlines just left us completely on our own. no coordination or help getting thru mind you we were in flying business class! and we got a complete lack of assistance getting to our connection."
Pros: "Safety. Great entertainment! The food was good!"
Cons: "N/A"
Pros: "This flight was slightly delayed, but the delay was small and didn't affect my connecting flight."
Cons: "the boarding wasn't "ordered" like last rows boarded first to avoid trying to get by people in earlier rows - that slows down boarding."
Pros: "On time, fast boarding"
Cons: "Food. Couple of screens not working."
Pros: "Efficient, pleasant inflight service! Nice snack/meal. On time!"
Cons: "Terrible boarding process"
Cons: "Flight delayed I missed my driver"
Cons: "It was 30+ mins late and they didn’t keep us updated. Missed my connection"
Pros: "Crew was great, boarded on time, arrived early!"
Cons: "Really miss the inflight tv screens, seats very narrow."
Pros: "Super friendly, fun crew!"
Pros: "Entertainment was excellent"
Cons: "The airport staff was horrendous."
Pros: "The flight was cancelled at the last minute I had to buy another flight with Air Canada that cost me double the price and i was stuck at the airport all day !!!! The Air Canada flight was at 6.30pm ,and the West Jet was suppose to leave at 11.30am"
Pros: "Arrived earlier than expected despite a later departure."
Cons: "Monitor did not have sound Plug in bad."
Pros: "Comfortable seats. Nice staff."
Cons: "Poor entertainment. I usually watch movies on my iPad but there was no wifi and the available TV shows were not to my taste, the screens were small and not clear. The magazine was boring, no games to play. Flight delayed an hour for no apparent reason."
Pros: "Super fast. All on time."
Cons: "I didn't like in a middle seat and being told that in order to move to an aisle seat I would have to pay $13.50. Normally with Westjet it was always free to change seats at Check in. It's frustrating when things change and you only find out at the time of check in rather than at time of booking."
Pros: "Crew was efficient and friendly. Everything went well."
Cons: "Crying baby on board ..."
Pros: "New plane more leg room Direct flight Orlando Winnipeg"
Cons: "Every time I fly WestJet they seem to need to reset the wifi entertainment wasting 15 minutes of movie watching"
Cons: "Because of the discounted fare I was placed in rear seating at the very back of the plane and to change seats was to cost me $14"
Pros: "On time"
Cons: "Q400"
Pros: "Nice staff. Comfortable seats.. easy boarding."
Cons: "No air conditioning til we took off, both on our outgoing and incoming flights. That was very annoying as I actually had trouble breathing!"
Pros: "The crew are always great."
Cons: "The past few times my flight has been delayed"
Pros: "Boarding was quick and easy. Crew were very efficient and pleasant."
Cons: "No food on an international flight over 5 hours long? Every Asian airline offers free hot meals and tickets are cheaper than WestJet for a similar distance. I paid for 3 hours of Internet and ithe signal lasted 30 minutes into the trip. Money wasted. Seats were so uncomfortable, like vinyl seats in a 1970s car. My back and tailbone were aching after 30 minutes."
Pros: "We left late and after a six and a half hour flight with a 5 hour layover we were not impressed. The plane was a Boeing 737-600 and the rows were close together. The first plane was a Boeing 37-800 with a lot more legroom. WestJet should take these things into consideration when scheduling their flights."
Cons: "Didn't like leaving late, I don't care the reason. Rows close together."
Pros: "Had a fantastic experience on my first round trip with WestJet. Very satisfied, would definitely fly them again. I also liked how we were able to clear Customers BEFORE we departed from YVR; made the arrival that much smoother when we landed at SFO"
Pros: "The flight attendants were wonderful. The macaroni and cheese was tasty."
Cons: "The plane is so old that you can only use the entertainment system on your phone, which gets tiring to hold up in front of you. Even though I was on a 10 hour flight, meals were not provided."
Pros: "On time flight, great staff. Within Canada I will only fly Westjet."
Cons: "I assume the in flight entertainment was lame. Who uses that? Just give us a basic (no streaming) WiFi connection."
Pros: "It is always an adventure flying into Lethbridge....maybe I should leave it at that. The crew both inside the terminal and on the flight were great, the service is great. It’s a very loud ride....if you have noise triggered headaches....I’m sorry. You’re in a flying cigar tube....up close with every other passenger and the open cockpit is a new experience....but totally fascinating too. The pilot and co-pilot are young but very compitant. The weather has a huge impact on your flight because if there is any wind you will get tossed around and the landing in Lethbridge is more of a roller coaster ride. Let me sum it up like this....if your not good with REALLY loud noise, or claustrophobic, or have any motion sickness issues.....rent a car and drive!!!"
Cons: "Don’t need to get there the 90 mins ahead as AC states is the policy, especially if you are on the 5 am flight because they aren’t. I made that mistake arriving at 3:30 am for my 5am flight and no one showed up til after 4am. It was really annoying to not know that ahead of time."
Pros: "West jet people cope with constant delays and breakdowns with calmness and desire to help the passengers. My flight was fine, no problems. I trust that any problems that come up can be resolved."
Cons: "I know that snacks are not a major factor on a flight but when there is the exact same choice of Lotus cookies and pretzels on every single flight it is really boring. By the end of three flights over a long day, it’s pretty awful."
Cons: "First flight on WestJet in 3 Years. Didn’t like not knowing I needed a tablet or laptop and an app to watch tv. Offered a drink and asked for water. Received about 2 ounces. Every body around me ordered soft drinks and got a 10 ounce can"
Pros: "Wifi"
Cons: "Nothing"
Pros: "The female flight attendant and the pilot spoke reassuringly and with friendliness."
Cons: "This was the most negative experience I’ve ever had flying Westjet. The female flight attendant was wonderful, fun and friendly and professional. The two younger male attendants were incredibly rude, rolled their eyes, ignored me, put themselves first (at one point instead of making room for me to return to my seat the blond one insisted I let him pass when it was unsafe for me to do so and nowhere for me to go). I felt demoralized by these two men and it’s both surprised and disappointed me as Westjet staff have a reputation for friendliness. These two men will Discourage me from flying Westjet when travelling to LA again. Not pleasant. Again the women was lovely. I tried to catch the male names but they wouldn’t stop and face me for long enough for me to see their name tags. They seemed to have some inside jokes between them and gave me the sense my requests were not welcome or respected. I am a nervous flyer and this was such a difficult and uncomfortable Experience."
Pros: "All good,a little delay in my transfer as a result of original plane engine problem ,however they rectified that in a reasonable time frame. I will fly with you again no problem."
Pros: "Landed safely."
Cons: "No communication that flight was cancelled. WiFi didn't work."
Pros: "I had been very sick the night before the flight and was so weak that I needed a wheelchair. The wheelchair helpers i Vancouver were exceptional. They were so kind and genuinely helpful. I was very grateful. Also, your flight attendants seem to really enjoy their jobs. This is not the case on other airlines!"
Cons: "I checked my little carry-on and it was in Calgary but didn't make it to Vancouver. Trust it will be delivered today."
Pros: "Honesty when informing us on our flight delay."
Pros: "Boarding agents were welcoming and helpful. They offer to take an earlier flight. Check-in process fast and easy. They delayed the connection in Toronto, so We did not miss our flight."
Cons: "We had to wait about 2 hours in the plane before take off and 30 min. after landing because of weather and a lack of efficient communication. That was a very frustrating and exhausting flight. Not enough space and on westjet connect on board."
Pros: "WestJet was Great again.... Boarded promptly, and a smooth flight, with friendly staff"
Pros: "Staff very friendly"
Cons: "Not enough room"
Cons: "ONE WAY TICKET Vancouver TO Tel Aviv was about $560 c.d -all- included. Went well 3 flights well. Ticket back from Tell Aviv took 4 flights , around $900cd . had to pick-up the suitcase each airport.., and pay for the suit case separately.."
Pros: "On time"
Cons: "Gate change"
Pros: "The WestJet staff, from gate check in to the flight crew, were excellent."
Cons: "The fact that people with pets board first is ridiculous enough to keep me from choosing WJ as my first option. They boarded before seniors and children. What has happened to our crazy world that pets are more important than people."
Pros: "JP the flight attendant was great"
Cons: "Terrible boarding process Too warm"
Pros: "Was on time and i was upgraded at no charge. The westjet staff is always friendly."
Pros: "They still give free cookies and friendly staff!"
Cons: "Flight delayed"
Cons: "Not one complaint"
Cons: "Everyrhing was great"
Pros: "Friendliness of customer service (phone), gate attendant and flight crew. I travelled with a pet and their organization is seamless! Well done... again!"
Cons: "Everything was great"
Cons: "My luggage did not make it."
Pros: "No stops,"
Cons: "Cramped."
Pros: "The hostesses did their best to entertain us."
Cons: "Flight fro LGA ny cancelled later flight delayed so into Toronto 1 am. Booked me in to holiday inn, no meal vouchers and the on going flight not till 8 pm ! Had to pay extra 50$ to stay til .6pm . Very poor customer service!!! Still not in London yet!!"
Pros: "Had a fantastic flight and the crew was nice."
Pros: "Friendly crew"
Cons: "Everything was fine"
Cons: "It would have been nice to have a free drink and snack on the short flight. We would have taken some with us on the plane if we would have known that we had to pay for everything. Just something we have never experienced on any international trip before"
Pros: "They provided a lot of leg room and we arrived about an hour ahead of schedule."
Pros: "Left on time."
Cons: "Everything else. Utterly confusing answers to questions."
Cons: "My bag was delayed"
Pros: "Quick flight. Small delay. Missing food options but didn’t want anything on the short flight. Window views were great even if I wasn’t on a window seat."
Cons: "Emergency door seating. Actually a lot of seats were free. Reclining seat should have been offered."
Pros: "Professionalism and kind , courteous people!!"
Pros: "Staff is very friendly. With the right backing, this could have been one of the best short hop airlines."
Cons: "Boarding is a mess. Make people stand in their groups and enforce these animals to board in an efficient manner. Every other major airline does it. Staff is TOO friendly because these customers rush the gate no matter what and the staff is fine with it."
Pros: "Food was good, individual entertainment system was good."
Cons: "Cramped spaces"
Pros: "He crew were nice."
Cons: "The flight has an hour delay from LAX that caused me to have 20 minuets catch my connection flight and I did not receive my bag. I’m on vacation for 5 days in Hamburg and I’ve already lost 1 day to go out and explore the city. This was my first time flying with Aer Lingus and I unfortunately will be my last time."
Cons: "Free-for-all boarding was less than ideal. Boarding by seat rows as on Boston to Dublin flight would have been better."
Pros: "Boarding was quick."
Cons: "They lost my luggage on my connecting flight from Dublin to London. And I didn’t receive it until I returned home a week later. No clothing for a week. I wasn’t offered any reimbursement. The flight attendants were rude. And the seats were uncomfortable."
Pros: "Very comfortable Transfer in Dublin very easy Everyone very helpful"
Cons: "did not provide cover outside when boarding plane. luggage was not transferred and took over 36 hrs to retrieve even though there were multiple flights same day."
Pros: "Friendly staff"
Cons: "Everything else! No entertainment. Charged you for everything! Water! Coffee which was instant, not even brewed. Plane was older than dirt. Worn interior."
Pros: "had a row to myself"
Pros: "Staff was very cheery and thoughtful! Made the flight enjoyable."
Cons: "No boarding gate was ever given to us, nor available by looking up online. Caused us to almost miss our flight. Very frustrating to be running around and even the information desk couldn't locate our boarding gate! Aircraft also old and worn down."
Pros: "On time delivery"
Cons: "How many seats can you cram in to an airline cabin? So tightly packed it indicates a base level of disregard by the company for their customers. And nothing offered that didn't cost (no coffee, water...)"
Cons: "Aer Lingus imposes a maximum limit of 10 kg on carry on bags. For checked bags, there is a minimum charge of 35 euros which seems very high for a suitcase of 15 kg or less. The charge increases by 5 euros for each additional five kilos. We had to pay an additional 70 euros over our air fares. In order not to have to pay any more, we spent a good amount of time shifting items from one suitcase to another to avoid exceeding any of these weight limitations. One more hassle which takes away from the pleasure of traveling!"
Pros: "We boarded on tarmac"
Cons: "No water or soda provided Unless you pay. Also we were told at gate to check hand carry since no more room but when we boarded there were lots of compartment spaces empty."
Pros: "The window seat."
Cons: "No Guiness"
Pros: "Great flight crew. Decent leg room in coach. Plenty of good free food on this long international flight."
Cons: "The flight departed over two hours late. There were no updates despite the promise of one at a specific time. Bad communication with passengers in gate area."
Pros: "flight was 1.5 hours late"
Cons: "Nowhere to lift my foot on entire flight"
Pros: "I liked that we got dinner and breakfast included and that food was actually tasty."
Pros: "Everyone was polite and helpful... and we were on time !"
Pros: "Most attendants were good, good choices on entertainment"
Cons: "Our attendant was less that helpfully, refused to provide a blanket suggesting that my wife get her own. Locked the lavatorys and had we to ask the good attendant to open for line of folks next to our seats. Never smiled once, maybe her new braces hurt but no excuse. Sorry sound guaility on movies was also poor"
Cons: "Lost my luggage for two days. Follow-up on lost luggage was extremely poor. As far as plane flight: No place to charge phone on transatlantic flight. Charged for *all* food and drinks including 4 Euros for cup of tea! Plane was very late leaving, and very late arriving. Plane seats were significantly smaller than on other airlines' international flights. Can't see any reason to fly Aer Lingus again."
Pros: "We had an adequate amount of room and were treated as valued customers. Enough said!"
Cons: "Waiting in the que was very disorganized and took up the entire hallway. I didn't like running through the airport since the gate closed 5 minutes before I got off the plane from London even though the flight was almost 2 hours later."
Pros: "Boarding was faster."
Cons: "No free drinks. Tight on legroom"
Pros: "NA"
Cons: "They lost one of our two bags and were completely unapologetic about it. We had to cancel our car rental, the location we were planning to drive to where we had a reservation and get a hotel near the airport to wait for them to figure out where in the world the bag is."
Cons: "My movie monitor was not working and it was a 10 hour flight. Luckily, I switched seats with my son who was not interested in their entertainment."
Pros: "Online pre boarding would not allow me to print boarding pass but once at airline, everything went smoothly."
Pros: "It was like flying Southwest Airlines; No first-class; no business class; all one class."
Cons: "Absolutely terrible food choices; and for pay only. Very disappointing."
Cons: "Our son's luggage did not make it to Barcelona with us. We arrived on Sunday. He was called Monday that a delivery service would bring to him that evening, but they did not show up. They were to come Tuesday morning, Tuesday evening, Wednesday morning and never showed up. He finally had to take a $35.00 cab to airport to get the luggage. NOT a good experience. The Aer Lingus support number just rang and rang, no one picked up for days! My daughter tried the main Aer Lingus connection but they referred us back to the same phone number. NOT good customer service."
Pros: "Hartførd departure instead of Boston; help with boarding and wth getting offi"
Cons: "Old seats took 3 pillows to fill hollow area. Sea t pocket was full of cracker bits. Took some crew members several passes-by to understand I needed help."
Pros: "Food was surprisingly good, crew were nice. Seats are way to tight...rididulous, like a cattle car."
Cons: "I was travelling with an injured ankle, had paid for a one way trip last minute because of a BA screw up on my RT ticket, and asked that I be given two seats if possible so I could put my foot up. I was moved to an aisle rather than center, but no empty seat, event though there was one in front, behind my row, and several rows back. Could have easily accommodated my request. My original ticket was MIA/LON/DUB...travelling for funeral, and changed leg from LON/DUB to LON/SNN to travel with my sister...paid extra for the ticket, told them I would not be using my LON/DUB leg. Was told no problem. When I went to re-confirm adn do nline check in on the 24th, my ticket had been marked trip completed...there was not return leg DUB/BARCELONA/MIA...just vanished. Paid 900Euros. Seems there should be a refund coming my way for the unused portion of my ticket. I would like to be contacted by customer service. 954.662.9537"
Cons: "When I landed in Barcelona, the crew did not give me instructions on my transfer to my connecting AA flight. I had no idea I would go through immigration, end up outside the airport and then take a shuttle to an offsite terminal 20 minutes away to go through security and passport checks again. After walking in circles around the terminal and getting bits of information from Barcelona airport employees I figured it out. I can't imagine how a non-Spanish speaker would have found his/her way."
Pros: "Easy to book."
Cons: "Entertainment was outdated"
Cons: "I was very lucky to make my connecting flight because of a 90 minute delay. I was informed that my bags might not make it, which is the last thing you want to hear when you need your bag for the next day..."
Pros: "A not expensive company, but with very high standars. Defenetly"
Pros: "not much"
Cons: "cramped and loud with children crying the entire way"
Cons: "My ticket was somewhat unclear on what airline i was flying to London. I thought it was British Airways when it was really Aer Lingus. Almost missed the flight being in the wrong terminal."
Pros: "the anticipation of a great flight back to the USA"
Cons: "The reality. The staff were not not at all friendly and chatty in the tradition of Aer Lingus. It felt like I was on an American Airlines flight :("
Cons: "The crew on this flight was not very friendly and not very attentive."
Cons: "The seats were constantly being switched without asking. The online boarding process did not work, so we could not get seats before arriving at the airport."
Pros: "The crew was very nice."
Cons: "Did not like the food."