I think they can provide the better food/snack option for the 4 hours flight. Drinks are fine.
I love my flight attendant Faith, always smiles always helpful. She makes the flight experience wonderful thank you
Pretty standard flight. Delta has a good selection of movies.
Delta cancelled my flight less than 24 hours before departure and provided no alternative options. Left me to fend for myself basically. Scrambled to book flight on another airline and paid a fortune to do so last minute.. Can’t wait to see how Delta deals with my refund.
It was not in Delta's control, but when we landed, we ended up parking at the wrong gate, and so everyone was already ready to deplane and had their carryon bags, ready to leave. But we had to sit down and move to the proper gate. This process took over 30 minutes. Again, not Delta's fault - more so on the staff at JFK
Flight was delayed by 3 hours while sitting in the airplane or runway. Luggage did not make it on plane and 6 days later I still don't have it.
Since it wasn’t a Delta flight, I was not able to sit with my group and there was no entertainment.
Food TERRIBLE! In First Class- so bad - why was it so much better 20-30 years ago? Comfort-awful-would rather have the old, plush First Class seats than the new hard - too short seats in the new pods -would advise avoiding Delta for any International Flights.
Three adults, three children. They did not give us seats together. Two seats together, in row 23, one in 13, one in 14, one in 10, and one in 17. When we got on the plane, the crew tried to ask people to move but basically threw up their hands. One person moved so we had two pairs of seats together. The 1.5 year old sat on a parent's lap (despite having paid for his own seat).
5 hour delay. They blamed the weather but it was the computer issues they had been dealing with for days.
The airplane was an old airplane, seats were very uncomfortable and very little space, they changed my seat and that was no option to get back into my seat even when I was traveling a senior who required assistance.
This is not a low cost airline. Stop acting like o e.
Aeromexico crew made me check my hand luggage in the door of the plane. As soon as I reach Mexico City, I notice that my luggage was opened and 8 games of Nintendo Switch were stolen (700 dllrs value aprox) (the console was there) but the games were stolen. I am very dissapointed of Aeromexico and all the crew. Instead of being a good trip, It was a sad trip
Ok. But we arrived to a remote terminal which meant that a bus had to take us to the terminal building
Old aircraft the audio of the entertainment dosent work Dirty seats
Terrible. The flight arrives 2 hr later, no AC. One of the worst flights ever
Boarding - It is unclear where the line for the group are given the signs. A solution would be a diagonal arrow pointing to the lane in which the lane for boarding of a given zone should form. As it is now, you are guessing which side of the pole the "zone 3" sign is telling you to form the line. Inflight Entertainment - The Spanish subtitles function didn't work for movie watching (in fact, all subtitles didn't work), so was difficult to follow along and I watched the movie in silence without words.
An hour-long wait to check in, 90 minutes for luggage to come out, lost luggage, chaotic operations
Atraso de dos horas y media con vuelos sobre vendidos
Aeromexico es siempre una buena opción, relación precio calidad adecuada!
I wish that the meal included a vegetable or even a salad instead of couscous! Why serve chicken with rice AND couscous? Service was good overall though a bit lacking in friendliness. Usually on air france I've been offered a glass of champagne before dinner, wine with dinner, and a digestif after dinner. We were only offered wine this time!
The male attended that served are section was a snob. He did not answer my call light when my wine spilled all over the floor. I did not push it again or drew his attention to it. He just ignored the call light when he came to give us our meal, serving the people behind us first. I did not push it again or drew his attention to it to see his reaction. It was so obvious that he was ignoring us. We were in premium economy!
The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor
Georgian Airways check in staff initially denied us, because they thought passengers required transit visas to transfer on connecting flights. This required 70 minutes for them to call multiple people to confirm how transfers worked. They did not apologize once accepting our check in. Onboard, the four hour flight gave stale bread with spam slices as lunch. The only included drinks were still or sparkling water.
I did not get my baggage at my final destination..poor coordination with connecting flights with partner airlines (Saudi airways). Also the food was very mediocre.
Not a good one this time. The absence of internet without any information/notification ahead was really the unacceptable part. Also this new A350-900 has a serious legroom challenge for economy seats. It’s more like a medium-haul flight legroom configuration.
Not great , just ok . I expected better food but it did not deliver . Flight staff was ok . The guy at the drop off bag counter was the only saving grace in this whole trip . He was pleasant, friendly and very helpful . You couldn’t ask for a better assistance from him .
There was 2 hours delay before boarding and 2 hours delay after boarding while waiting in the plane
Very good crew. Food service above average. Seats very small for a 12 hours flight.
Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.
Was very unhappy with the entire process, from check in to boarding to the comfort of the flight. Did not enjoy the flight on Level.
The boarding was a nightmare. Iberia would not let me check in in advance. They then refused to issue a boarding pass in Paris and said I would get the boarding pass in Madrid. In Madrid, there was no transit desk, no help. I had to run around and find someone to issue the pass. I only had an hour and risked missing the connection. Only at the gate did Iberia tell me they were overbooked and had downgraded me. I was stressed, exhausted, almost missed the connection because of Iberia’s conduct. Unacceptable.
When having a connection at Madrid, it’s extremely confusing. You must travel from your arrival gate, all the way down stairs to a security check point, go up stairs, then downstairs to another security check. Then make your way to your gate. All the while traveling through a “mall” inside the airport which makes it difficult. 10/10 don’t recommend connecting flights through Madrid.
The connection required us to travel from terminal A to terminal E with very little time in between flights. While waiting in line, we were called to the service desk to provide our passports. We provided our passports at time of check in, assuming that American Airlines doesn’t communicate well with Iberia, this was a headache.
N/A - missed the flight because of the delay in flight to Madrid
HORRIBLE. 3 hours delayed. Crew did not communicate properly and was rude to passengers enquiring. Delay caused multiple passengers to miss connections.
The flight staff was excellent, one of the best I've had. Food and wine was very good and seats very comfortable. Luggage came out pretty quickly too considering the number of passengers. Also, excellent internet. The only thing that could have been improved on was the choice of movies -- kind of limited and not great selections.
Worst flight in years.. is not easy to flight 11 hours without entertainment onboard and the crew was not empathetic about it or even gave an apology for the inconvenience. Poor treatment to the passengers, and some responses where roughly given.
Being a platinum member and having reserved an exit row I was bumped into a middle seat which should not be allowed. On top we landed 10 minutes early to wait 45 minutes on the tarmac at Heathrow. I used to love Iberia, loving it less and less
I had assist travel booked in Denver to Manchester, but not listed in HeathRow, my daughter use a spare wheel chair herself for me , when going thro to board at Heathrow there was no help travel down for the ramp until a member of assistance stepped forward and insisted he would take me down the very steep ramp, seems he was the only person concerned with my safety.
