CAN - BUF
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Top 3 airlines serving Guangzhou Baiyun to Buffalo
Scores according to KAYAK customer reviews
Pros: "The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved"
Cons: "The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed."
Pros: "Crew great but seating not so comfortable"
Cons: "Better Seats"
Pros: "More leg room than most flights."
Cons: "Baggage drop after on-line check-in very slow. Otherwise everything went very smoothly."
Pros: "There was lots of leg room. Crew was nice."
Cons: "One of our seats had a broken recliner button."
Pros: "The crew was attentive and continuously coming around with beverages to ensure everyone is hydrated. Excellent service"
Cons: "Seats are cramped and small"
Cons: "Movie catalog needs to be expanded"
Pros: "Crews are very helpful and always have a smile in their face. Comfortable seats and entertainment system are very nice. The only thing that makes us not satisfied was the food, for 10 hours flight there’s only 1 main dish...Totally I like their service."
Cons: "The food was not enough, we felt so hungry before arriving."
Pros: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Cons: "No complaints, I would say....ANA the best,!"
Cons: "I was seated at the exit isle, ample of leg room, but the seats were very narrow. I barely fit into the seats. I noticed the seats behind had smaller arm rests so they had more space. The movies on board need upgrade."
Pros: "The cabin crew was great in services"
Cons: "Priority not thought"
Pros: "Staff Many empty seats"
Pros: "The flight attendants were so nice and the food was really good."
Pros: "Service Staff Price Professionalism as the ticketing area Great in dealing with children"
Cons: "The lounge was somehow poor and noisy because of the airport constructions."
Pros: "Typical ANA quality as always."
Cons: "Nothing in particular."
Pros: "All the flight attendants were doing excellent customer service and there was good food."
Cons: "There was nothing that I didn't like."
Pros: "Smooth boarding and smiley staff."
Cons: "No tv/ intertainment on the plane"
Pros: "Staff were very helpful and the food was good."
Cons: "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
Pros: "Ground staff and in-flight crew were excellent. The food was very good. The business class seat was comfortable."
Cons: "Got flagged for secondary screening prior to boarding, although it probably wasn't ANA's decision. Video quality of the In-flight entertainment wasn't that great. The AC power plug could have been in a better spot. My power adapter would not fit."
Pros: "The crew was very professional and exceptionally polite and attentive. Possibly the best I have encountered on an international flight."
Pros: "The person who checked me in at ORD found me an alternative aisle seat with an unoccupied seat next to me. Great benefit for a 12+ hour flight. Very thoughtful."
Cons: "We left late."
Pros: "Service and food were great."
Cons: "That I was listed as standby when I went to check in; I eventually got my ticket and my preferred seat selection."
Pros: "The airline was late in arriving for my translate flight but when I got to the airport in Narita everything was taken care excellent ground service"
Cons: "The flight attendants gave me the most beautiful hospitality hope you keep up the good job this was my third time around using ANA"
Pros: "Great food (I am biased towards Japanese cuisine, though), slept well, and great service."
Cons: "The entertainment choices for English speakers was a bit limited."
Pros: "The most impressive is consistenty great service from check in, in the air and online costumer service.. they are very pleasant , humble and genuine, always trying giving what you need."
Pros: "Big TV screen. Food."
Pros: "Attentive and polite staff. Comfortable planes. On time flights."
Cons: "I accidentally left an external battery in my check in bag and they stopped me to open my bag and remove it as I was boarding. This is obviously my fault but I wish they had called me up earlier to not disrupt the other passagers and slow the boarding process."
Cons: "The seat in this airplane was downright uncomfortable."
Pros: "ANA is a great airline with a decicated group of professional. I love flying with them!"
Cons: "Can't think of one thing."
Pros: "I loved flying Ana. I cannot stress enough how exemplary the service was and the overall comfort/experience was one of the best I've had. I am looking forward to flying with them again next year when I return to Japan."
Pros: "The flight attendants were extremely attentive and courteous"
Cons: "The meals were awful"
Pros: "Flight left on time, service is good and also good entertainment options. Food is a bit so-so frankly but not bad."
Cons: "They take a long long time to let economy class deboard on arrival even after the doors are open. Biz get off first naturally but the staff are sometimes chatting to them for a rather long time."
Cons: "seat labeling not clear"
Pros: "free movies"
Cons: "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
Pros: "Crew are nice, helpful and polite"
Cons: "Airport problems turned it into a very long flight. We circled around Fukuoka for and hour. We ended up landing in Nagasaki and used taxi to Fukuoka. Over all time to final destination is 6 hours late."
Pros: "The leg space and the comfortable chair"
Cons: "The crew they hardly speak English but its ok"
Pros: "I love this airline! The flight attendants are so polite and cute and the whole ride was a great experience."
Pros: "The problem is not that I missed the flight, as I am currently in my way to my destination. The issue was the poor support, I mean is ok I know I didn't make it, but I don't want to hwar what I already know, tell me what can be done... waited 7 hours for someone available... the phone at the counter is useless"
Cons: "What about next time you put more instructions on the counter so that we don't waste hours trying to find a way to contact you..."
Pros: "The crew were friendly and attentive. The plane was clean and comfortable. Great movie choices."
Cons: "The long security lines in Tokyo for transfer."
Pros: "Comfortable. Excellent service."
Pros: "The flight attendants are super nice every time we fly with ANA, and the have great food."
Pros: "Great service and great food"
Cons: "No complaints from me"
Pros: "Love the plane itself. It felt like it was new and it was very comfortable."
Cons: "Sometimes I am unable to understand what the announcements are saying. Probably due to the accent and volume of voice."
Cons: "United did not allocate to code share flight on correct date. I was rufused to be on the board at the ticket counter and ANA code share company ask to call to united 1-800 #. I missed the flight and ended up buying one way ticket from other air line with my own expense."
Pros: "Good staff, good service, good entertainment"
Cons: "Although my partner and I bought our tickets together and booked them almost 9 months in advance, we were not seated together, which made the flight more difficult and uncomfortable."
Pros: "the service is good"
Cons: "the seat is too small"
Pros: "It was clean and nice"
Pros: "Great seats in business class. Lots of privacy. Great service as well."
Cons: "American style Food could have been better. Didn't try the Japanese food."
Pros: "food , service"
Pros: "Crew was wonderful. Comfortable seat with nice meal. Overall loved it"
Pros: "Yes, Crew was amazing and timing was perfect."
Cons: "Excellent performance"
Pros: "Gate agent gave us extra legroom after our trip to Australia in the crying baby section. No one's fault, but a difficult 14 hour flight. Thank you again for your kindness."
Pros: "Crew was amazing"
Pros: "Everything.. will do it again!"
Cons: "Everything was perfect"
Pros: "Crew was very attentive,"
Cons: "Have all the food choice in the menu available. And add sudoku to the game"
Pros: "La tripulación excelente y nos dieron un obsequio"
Pros: "Qatar airlines treated us like we were in first class the flight attendants were A+++"
Cons: "Everything was perfect other than the food was not so great i had stock ache the entire flight."
Cons: "At CKG, mobile boarding passes for international are not accepted by the security screening authority, which says only boarding passes printed at the counter are acceptable. The QR counter opens approximately 3.5~4 hours ahead of the departure of the airlines only flight from CKG."
Pros: "Plane quite empty so lots of space."
Cons: "Service not very attentive, had to repeatedly ask."
Pros: "The crew was amazing and delightful."
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Pros: "The customer service and food were excellent."
Cons: "Next time I will fly business class for more space and comfort."
Pros: "So many carriers have cut back on so many things, our flight on Qatar Airlines felt like a throwback to the days when flying was enjoyable. Everything about our flight was better than we have come to expect from most other airlines. To highlight one surprise - the in-flight meals were high quality."
Pros: "seats were awesome, so as the food and the occasional snacks were delightful"
Cons: "My entertainment screen wasn't working, but since I got a window seat I didn't complain. Long time for a 12 h flight without video or something to occupy myself, but at least the USB port was working..."
Pros: "The Crew was amazing, the service social excellent. The Seat were so cramp, the best sales point fort business class"
Cons: "More space for shoulder and legs. Espicially for a 11h flight"
Pros: "So many movies to spend flight time with great crew"
Cons: "There are couple things. First of all, it was cold almost for everyone: everyone used a blanket, and some people asked for a second blanket. Secondly, I think that if this airline became the best airline in 2017, staff should care about their passengers’ stuff more than they do, so backpacks or suitcases don't lose parts or get crushed during flights. When I got my backpack back, I thought that someone had used it to play football. My backpack had lost some parts, and some pieces of it were torn!"
Pros: "Food was good and staff was friendly."
Cons: "Had to wait 3 hrs because of a system malfunction. And had a screaming toddler behind me the entire 13 hr ride. The headrest on the seats are very uncomfortable."
Pros: "Food , Crew , Plane, Cleanliness and Entertainment were good."
Cons: "Didn't like the fact that I was never notified through email that the flight was from a different , newer airport in Islamabad. Originally my booking was from Benazir International Airport Islamabad but on the day of flight when I went to that airport , it was totally closed for operations and flights. And I asked people in the street e.g taxi drivers etc which airport my flight could be from. They told me that a new airport in Islamabad had become operational and my flight could be from the newer airport. I went to the new airport but I was late for boarding because my time was wasted in going first to the Benazir International Airport and then rerouting to the new airport. Fortunately the fight from Islamabad to Qatar was delayed and I was able to make it to the boarding and flew from Islamabad to Doha."
Cons: "Snack options were a bit limited for such a long flight"
Pros: "Very comfortable wii sleeping compartment"
Pros: "The flight went well, from boarding to landing."
Cons: "We were informed at origination that we would be put up in a hotel in Doha. Online and also at check in desk. When we arrived in Doha we were directed to a desk for hotel booking. After waiting inline 45 minutes we were told we don't get a hotel with reduced economy fare."
Pros: "Incredibly attentive service"
Cons: "Internet service didn’t work. Also waiting for can refund because of unannounced 12 hour delay on the outbound flight."
Pros: "All of it was great!"
Pros: "It was comfortable flight with a friendly crew."
Pros: "Excellent service. Flight on time."
Pros: "طيران ممتاز"
Pros: "The kit was really helpful for the really long flight. Good service!, food was better than our previous flight"
Cons: "Took a long time to get the trays after meals (at least 30-40mins) , didn't offer smaller snacks such as cookies between meals,"
Pros: "I had aisle chair on a Moscow to Doha leg"
Cons: "I asked for aisle seat on all flights. They gave me window seats except Moscow to Doha leg"
Pros: "The service was okay"
Cons: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"
Pros: "Excellent experience overall, the food was decent, the seats were comfortable and had enough space for me at 6ft tall, the staff were very friendly and helpful, entertainment selection was good with plenty of new movies out. I had no problems with my layover. The baggage allowance was great as I had extra luggage from my trip. I'm very happy with their customer service, the day before my first flight I received a phone call from Qatar's customer service saying that due to delays I wouldn't be able to make my connecting flight to Edinburgh so they would like to book me on another flight instead of me having to wait 24 hours in Doha. I was thoroughly impressed with this service."
Cons: "I did not have wifi available from Doha-Johannesburg"
Cons: "The Qatar stuff at Nairobi airport was very rude when I tried to ask for their help. She was extremely inpatient and showed us angry face. Totally disappointed and not expected from an airline claimed to be one of the best."
Cons: "I was charged a insanly high fee for my luggage that was almost twice the price of my original flight ticket purchase. the agent offered no resolution for the confusion in their web descriptions for baggage allowance. This must happen to customers frequently because the wording is not clear. i was very upset and due to this i will NOT fly this airline again. i was charged the price of a first call flight in total for economy service. NOT GOOD"
Pros: "The crew was extremely professional. The stewards were beautiful and young not like on US flights.."
Cons: "The seats were very uncomfortable, My tail bone was hurting badly and sitting on pillows did not provide any relief. The food was terriable. Not much choice."
Cons: "No consistency with hand luggage. My companions and I were held to strict weight limits. Others were getting on with three and four bags."
Pros: "Good crew. Nice plane and amenities."
Cons: "Flight to was canceled due to engine issues. Flight home was canceled due to scheduling error. Issue resolved at check in, but caused stress."
Pros: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Pros: "they have a good movie selection"
Cons: "it took awhile for us to get our bags in denpasar."
Pros: "Crew is very helpful and friendly. Camecthrough with drinks at good pace. Check in very smooth"
Cons: "Food - very mediocre and felt like each meal was similar"
Pros: "The courtesy and efficiency of the crd, an acceptable level of comfort inf the economy class."
Cons: "Food below average, command of the entertainment screen not convenient."
Pros: "Wonderful services"
Cons: "Nothing bad to say"
Pros: "On time, clean and joyful"
Pros: "Everything was good ... we were on time .. no delay so .. perfect !"
Pros: "13+ hour flight is never an "excellent" experienced but QA does its best. Great cabin service. Decent legroom. Food is good but not *quite* up to the standards of some competitors. Doha airport is great. Modern, convenient and clean."
Pros: "It was nice service and hospitality"
Cons: "Not allowing water on the flight made it extremely long and unbearable."
Cons: "No internet"
Cons: "They changed my seats twice and it was near the bathrooms and I hated it. They refuse to give me a better place when I requested. I didn't choose the seats they put me in and the crews couldn't handle the other passengers attitued and actions. I asked for a below but they didn't bring it to me."
Cons: "The food was not as good as previous Qatar flights I have taken. Should be more meditarrean/Arabic tastes to suit the passengers."
Pros: "Always, the level of service must be considered in light of the price--and CS had an excellent price. Food was acceptable, nice blankets."
Cons: "CS serves primarily a Chinese speaking clientele, so they do not need to attract staff with high levels of English. You are flying on a Chinese carrier, not one with a global feel. Service is more than adequate with respect to call button etc. But meal service is "clipped" (for lack of a better term). No extras, warm beer, wine but no liquor. No snacks.They can do better, if they want to compete with the gulf airlines. Baggage took about 45 minutes to arrive at LAX. Very glitchy entertainment system"
Pros: "KLMs overall attention to detail from hot towels to regular water or juice to prevent degradation. Welcoming friendly cabin attendants."
Pros: "The service was OK"
Cons: "Could not do the online checkin for the flight. The food quality was not good & the quality of the beer was pathetic"
Cons: "Crew was not organised"
Pros: "The crew was very helpful and friendly."
Cons: "I monitors for television and movies stoped working on our row halfway through the 15 hour flight."
Pros: "The seats had plenty of room and the crew was very friendly."
Cons: "Good and entertainment."
Pros: "Comfortable seats"
Cons: "The food"
Cons: "I really had bad experience with china southern airlines. The flight from Ha noi to Guangzhou was delayed about 7 hours by mechanical problem. I got in the airplane, then had to get out by the problem. I arrived in GZ about 12am. the wheel of my suitcase was broken. I did go out and asked a staff, but she said that you should claim inside near baggage claim. So it means that i could not go inside, so i got out already. - The flight today from Guangzhou to Ha noi was delayed 1.5hours. It was really terrible experience with the airlines. The food was bad."
Pros: "Efficient crew."
Cons: "Chaos at gate. Use English for announcements as well. Delays."
Pros: "Boarding was efficient"
Cons: "Service Crew was not friendly unlike other stewardess in previous flights"
Cons: "We couldn't land in Kunming so we arrived with 6.5 hours delay"
Cons: "40 minute boarding delay with little to no info. Then had to wait another 40 minutes for luggage pickup."
Pros: "Great food, friendly service, plenty of leg room, not bad for an 11.5 hour flight."
Cons: "Plane was a bit older for a long haul (Airbus A330), seats were hard. We left 45 minutes late without any explanation."
Pros: "I have flown a lot of Chinese airlines because I live in Beijing, and they are the best! I had a 9-hour layover and expected to sleep in the airport overnight. However, they provided a free hotel! I really appreciated it and they did it without asking. Also they spoke English and were very polite and nice. In my opinion, Chinese airlines are usually terrible and the staff usually has terrible English, but China Southern was amazing!"
Pros: "arrive chengdu for two days,still didn't.get our bags,all our stuffs were in those bags,and now still didn't know when can we get our luggage"
Pros: "On time and friendly crew. All good"
Cons: "Don't come in with high expectations"
Pros: "The Flight from Guangzhou Baiyuin Airport to Manila was just 1:55 mins. It was quick & fast. My problem was my luggage which were not given priority in release in Manila airport considering that I was in Business Class. Other than that, everything else turned out fine."
Pros: "Plane was nice and new."
Cons: "The food could be the worst of any airline food...and that is saying something. Also I had two flights and the short flight was a very old looking plane with the thinnest seats I had ever seen. It was one the first leg of a long trip so I was worried this is how the bigger flight was going to be but the next plane looked new and was much more comfortable."
Pros: "The boarding was on time and organized.the crew was friendly and helpful. My seats were comfortable even though they were ecomomy class. The food was delicious and more than I expected."
Cons: "Two movies were started but they frozed mid way through and were then cut off. Wasn't a big deal for me because I mostly wanted to sleep."
Pros: "The food was edible and the crew was nice. There was an empty seat between me and the lady with baby by the aisle."
Cons: "My bag didn't make it on the plane apparently and I have to wait 2 days for it to come. I don't know what happend or why they didn't put it on the plane. I am very upset!!!"
Pros: "I really can't think of anything on this flight that stood out. We were delayed to check-in for no reason, and nothing special was done. No entertainment on board."
Cons: "We arrived late into Guangzhou, and had to do the international transfer, and the staff were not much help at all. They did nothing to make sure we made our next flight with them. We literally ran through the airport which wasn't completely necessary. It was the cheapest by a long shot though. Spending the night in the GZ airport on your way to Phnom Phen is not recommended. . . We did that and the GZ airport has windows open to the outside so it's freezing inside."
Pros: "dream liner is smooth...and no fat flight attendants"
Cons: "Will never use this airline."
Pros: "I dont understand how an airline can take people on a flight for so long amd not have anything cold to drink. there was no ice for drinks and the juice was left out. all they had to drink was warm jucie and warm flat soda. Ive never been on a flight that ling that didnt offer cocktails either which I thought was total bullshit. the food was horrible but thats common. the flightwasnt the only thing wrong either. the china southern airport was 45*F inside the terminal for my 7hr layover and I froze the entire time. I will never fly with china southern again"
Cons: "My luggage was delayed"
Pros: "Agent failed to forward my meal request but the crew somehow scraped together what I needed."
Cons: "Skipped me for drinks."
Cons: "I had missed my flight. I went to get another as it was urgent I arrived the next day. After hours, I was assured I would have a flight the next day at no charge. The next day I was screamed at in line and told to leave. The only other flight available was three thousand dollars one way. I missed my appointment and purpose of the trip. I had to wait another day and pay over 850 dollars one way."
Cons: "Crew was very rude. They spoke in Chinese even when I was speaking to them in English. My two luggages were left in China and was delivered to me two days later. No voucher was offered."
Pros: "Price was good comparatively"
Cons: "Items were missing from my luggage such as bungee cables surrounding bag."
Pros: "Employees were friendly, plane was on time, food service was good."
Cons: "The plane seemed very small. I am 6'8" tall and I struggled to fit in my economy seat. It was just too cramped."
Pros: "Pleasing crew members."
Pros: "Staff was very helpful; lacked a bit in their communication skills in English but they were trying their best."
Cons: "Seats were very uncomfortable in business class. Especially, when i had already travelled for 14-15 hrs. In transit the Lounge did not have much options for vegetarians except bread and kind of cookies. the Pillows in rest area had fungus on them. Very unhygenic."
Pros: "Size of airplane"
Cons: "Luggage was lost and I felt no one at China Southern nor the airport cared. No follow up until I had my hotel staff and my local guide assist me."
Pros: "Every flight on this trip was on time, and the baggage came out on time as well. Considering that airplane food isn't usually the best, I was satisfied with the food."
Cons: "The portion of the meals could have been a bit bigger. The other passengers were quite noisy and loud, even when it was clearly time to be quiet with the lights out and everyone sleeping, but the airline can't do much about that."
Pros: "Flight attendants were very nice."
Cons: "Over 7 hour delay with no reason or updates at the boarding gate."
Pros: "China Southern is a great deal if you are traveling on a budget. The flight was early, the food was average and the entertainment is enough to make the 16 hour flight enjoyable. The seats are on the smaller end, but upgrade options are available on-board. Economy comfort is $215 and business is $1080. If you are expecting comfort such as on JAL or Korean Air, do not take China Southern."
Pros: "Small airplane and uncomfortable seats. Bad food."
Cons: "Chinese language is primary language."
Pros: "Provided blanket, pillow, eye mask, toothbrush, toothpaste, comb and ear plugs. Pretty decent movie selection."
Cons: "Difficult to get enough water. Very dehydrated during flight. Sat near bathrooms which had a constant line hanging and leaning all over my seat. And being so near the lavatories, it smelled of human waste. The actual bathrooms were poorly maintained throughout the flight with urine all over the floors. And to top it all off...they lost my luggage."
Pros: "Nothing that I can remember, not even the food."
Cons: "Having to get off the plane miles from the terminal or it certainly felt that way and to be bussed to the terminal in the rain like cattle!"
Pros: "Really the only thing to celebrate on this short flight is that they fed us and got us there in time, even 10 minutes early."
Cons: "Other than that, this flight was on the slightly insane side, packed with rowdy vacation bound Chinese families and none of the American politeness at the airport or on board. The gate was changed last minute, we had a hurried boarding only to sit around, and it was a little like a game of musical chairs once on board, with multiple seat swaps right up to the moment of take off. It all worked out at the end, so why they couldn't have just given folks those seats from the get-go is a mystery - maybe it's a common game they play?"
Pros: "My Singapore round trip ticket was only $640. That's unbelievable. Compared to most other airline food, China Southern's food was good. Landing and take off was very smooth and the flights were on time or slightly early. The vacant middle seat is nice, too. Great!!!"
Cons: "There was basically almost no entertainment on this 4 hour flight."
Cons: "I flew a total of 3 different flights this trip to get to my destination and this was the last and worst. As good as no entertainment system as it was a series of monitors set to one movie which I didn't want to see but that would have been ok as I had my MP3 player with earphones but the stewardess came and told me to "power off the device". The guy next to me was using his and we were clearly in the middle of the flight with no mistake on my part. I asked her to repeat what she was saying and she said exactly the same thing with no explanation. It was in the middle of the flight and not during a time where electronics needed to be off. I did not have the volume on my earphones at a level that anyone could hear. I feel she was singling me out to just mess with me although I was quiet and well behaved the entire trip."
Pros: "The plane was clean and fairly comfortable"
Cons: "Pilot left seatbelt light throughout the 15 hour flight so people ignored it, so when we did hit turbulence it was an unsafe situation. Completely lost our request for Muslim food, leaving us with little to eat on one flight. The ground crew had no idea on how to handle a personal wheelchair. On one flight they wheeled my wife to the plane in a wheelchair then expected her to climb 3 flights of stairs to board the plane."
Pros: "The crew seemed to be kind for the most part ."
Cons: "Upon boarding NO ANNOUCEMENT AT ALL about boarding . This airport needs a lot of help . Beverages very expensive by American standards . I think 10 us dollars is too high for coffee !Again very small spacing and in the back of plane . There was no entertainment as no head phones provided and again my brand new ones didn't fit . Food was just ok . Not very good options ."
Cons: "the website of CAN airport promises access to a lounge with free snacks, drinks, etc. in the case of international transfer longer than 4 hours. No such thing exists - the lounge is just free seating in the international terminal without any further services. on the airplane, many games do not work with the controls provided (that is not an issue with the new touch screen systems)."
Pros: "I flew from Guangzhou to Manila and it was okay. The boarding process took forever but that was the airport's fault as they had to bus you to your plane. The staff spoke good English."
Cons: "The only thing that really wasn't good was the food. I had "dim sum" which consisted of the world's saddest fish cake and a disturbingly grey egg tart. The passenger next to me had pork noodles and they didn't look much more appetizing."
Pros: "The onboard service was very good. The attendants were friendly and worked hard the whole flight."
Cons: "No amenities like mouthwash or toothbrushes in the lavatories. The lavatories also were not cleaned often enough."
Cons: "I didnt like anything at all. The airline doesnt give any water bottles. The air hostess was rude. China southern has dropped in status. When it first started everyone wanted to fly with China Southern, now the only reason people fly with China Southern is because its nothing but cheap... cheap ticket, cheap quality of service, no option to enter food request, i also tried calling the customer service number, god knows why the airline put an useless number that doesnt work."