Pros: "Staff excellent Flight smooth landing a breeze"
Pros: "Crew was grest and helpful"
Cons: "Seats on 777 are not padded very well for a 14 hour flight"
Cons: "Friendly and courteous stewardess. All it takes is a smile that makes your long trip a better experience."
Pros: "Great crew and very good legroom."
Pros: "Both flights had amazing service, good food for meat eaters, and they were comfortable."
Cons: "The first flight was to Seoul and it was hot the entire time."
Pros: "The crew was excellent!"
Pros: "Crew was attentive."
Cons: "Was seated near some noisy distractions i.e. crying baby."
Pros: "Crew super nice, appreciated all the free food that was provided during flight and hot towel."
Cons: "Comfort of seats"
Pros: "Thank you for selected me became priority and the Sevice is good.Thanks again."
Cons: "I don’t know yet."
Pros: "Food choices was very limited to beef and fish. We had a connecting flight for international and both leg has the same food choices."
Pros: "Very hard working, responsive and caring crew. Kept the washrooms clean throughout the flight. Pretty good space between rows considering economy class. Lots of little touches like slippers and toothbrush."
Cons: "Movie selection was a tad bit small"
Pros: "Overall good, comfortable, nice and food and entertainment was very good quality."
Cons: "I didn't realized we were on a code share flight from Seoul to Hanoi until we got to check in counter and they couldn't issue boarding pass even though it was a through check in for till Hanoi. In our booking itinerary it was printed as Korean air with a small print that said operated by jinair. It wasn't so bad but the hassle of going to another terminal to board and being in a smaller aircraft after a long flight wasn't the best."
Pros: "Great service. Seamless Transfer at Incheon aurprot. Courteous and helpful staff"
Pros: "Excellent service and probably the most efficient boarding process I’ve ever been a part of. Food service went by without a hitch, and the stewardesses knew English very well so we felt comfortable and welcomed. I also really liked being able to get terminal/travel information from the infotainment system. Being that I’ve never been to ICN or NRT before, having access to terminal maps and basic instructions on how to find connecting flights and baggage claim areas was probably one of the most helpful features of the flight!"
Cons: "I am 5’11” and found my seat somewhat uncomfortable. It didn’t detract from being able to sleep at all, but it did seem like the seats on this airline might be at its most comfortable with shorter passengers."
Pros: "what I don't like .? let me tell you. I den't even know I have to go to. Alaska I Though i have to transfer delta air I have to transfer my lugege. I I'm 72 yet old it' not very easy I diden't want miss my fly I had heard time !"
Pros: "Very clean, you’re given headphones, slippers, toothbrush and toothpaste, blanket and pillow, wine or beer at no charge to you"
Cons: "On our Round trip we were delayed due to flight crew both times"
Pros: "Economy seating leg room is better than US domestic airlines."
Cons: "Little leg room on shorter flights/smaller aircrafts."
Pros: "Lots of leg room, great meal, and excellent flight attendant service."
Cons: "Nothing to dislike."
Pros: "Great customer service. Smooth flight. Friendly and helpful stewardesses despite the language barrier ( I don't speak Korean)."
Cons: "Really no complaints. It was just a super long flight and it was too uncomfortable to sleep."
Pros: "The crew was great."
Cons: "I know you are not the only airline that does this, but the seats are cramped. I am not a big guy. I can't imagine what a heavier or tall person goes through in those economy seats."
Pros: "Seats reasonably comfortable, service decent"
Cons: "3 of my 4 flight legs were considerably delayed, my luggage not making the connection for one of them. A friend also flying Korean also had delays making me think they are unreliable and extremely disorganized. I don't know what they'll do when they're really busy for the Olympics. Entertainment OK but ANA has much more."
Pros: "The blankets are nice and soft. Crew is really friendly and accommodating."
Cons: "Our flight to Chicago was delayed 10 hours out of Korea. The airport ran out of food. The natives we're restless. What was worse was the lack of communication from the airline. If they just would have told us what was going on, we all would have been more assured."
Pros: "I dont have somebody sitting beside me"
Cons: "Boarding and Food"
Cons: "Difficulty making connections at Inchon airport due to gate locations and lack of people moving capability."
Pros: "I liked that it was a seemles, smooth and easy operation during the entire trip from departure to arrival. Thank you for making traveling a pleasant and dreamy experience!"
Cons: "There wasn’t anything I didn’t like."
Pros: "Service, friendliness"
Pros: "The staff was friendly and helpful"
Cons: "We boarded the airplane and took us 2.5 hrs to take off...the kept saying oh 15min longer, then 20min...ect...for the entire time...waiting for “documents” then refueling the plane which they couldve been doing before we boarded and while we were waiting for so, called documents..."
Pros: "Boarding orderly"
Cons: "Cold food"
Pros: "Flight attendants"
Cons: "Clean, great service, good food."
Pros: "Flight crews are friendly."
Cons: "A lot of walking to reach your connecting flight. My mom was on the wheelchair and they have to push her instead of riding on the cart they uses for the passengers needing assistance."
Pros: "They cared about my father when he arrived at hos destination. This act was very nice and I appreciate the airline for being so helpful."
Pros: "Loved the slippers toothbrush toothpaste Liked the in flight meal Entertainment was great Roomy and comfortable. My seat wouldn't recline so they let me sit in the back seats reserved for the crew so I wold be able to recline and sleep in the long flight to Korea."
Pros: "Korean air is wonderful. They maintain high standards of professionalism and friendly service that are sadly lost by American airlines. This sets them in high favor above the rest. Thank you!"
Cons: "I would like to see more vegetarian meal options as well as possible ways to reduce paper waste and make a more positive impact on the environment."
Pros: "What I always like about Korean Air is the service of the staff from the check in desk to the cabin crew. Even when you fly economy the cabin crew is very attentive."
Pros: "I liked that i had two seats to myself"
Cons: "No VR goggles"
Pros: "Everything was good and the price was proper."
Cons: "I think, any flight should have some more movies, music, and other entertainment."
Pros: "Boarding was smooth. Seats weren't too bad. Decent selection of movies, but have had better. USB plug at every seat. Ordered vegetarian meal but didn't arrive."
Cons: "They didn't have my vegetarian meal that I ordered so was pretty hungry."
Pros: "Big airbus 380 is amazing fly non-stop over 15 hours across the ocean. Really nice airplane. Air attendants are all looking good and friendly. Ice cream was really good."
Cons: "No chicken meals left for me a bit disappointing. I've never had such a problem. Maybe next time have to make an order when booking ticket. Staffs fixed me a fish plate instead. My husband and I couldn't sleep tight at all. No room to straight our legs, especially his long legs."
Cons: "Special meal options really bad. All vegetarian meal preferences including lacto-ovo-vegetarian are treated same as vegan, which is dumb."
Cons: "Food was not that good. poor film selections."
Pros: "comfortable seats...above average food choices"
Cons: "limited selections of the movies they offered....a very long walk going to the next gate to catch my next flight."
Pros: "Boarding process was pretty smooth. Food was OK and the on-flight entertainment was good. I liked having the camera on the plane where you could see over where we were flying as well as the frontal camera. Also liked the map views."
Cons: "I had heard so many great comments about this airline and overall airlines traveling abroad. Yes the plane looked nice and the flight attendants looked flawless, but I had no luck when it came to the flight attendant that was in charge of my isle. She was not friendly, and gave me a judgmental look when I asked for a refill for red wine. Tickets are very expensive and I'm sure most folks using this airline have made lots of efforts and sacrifice to be able to pay for their trip. Such was my case, as I was on vacation with my sister and had been planning for this trip for a very long time. Seats were very uncomfortable and it was warm inside the plane the whole time. in the end we got to Incheon safely and on time, and I guess that's what matters..."
Pros: "I really appreciated getting a meal on the plane despite the short two hour flight. I've always liked flying Korean Air due to their cleanliness, presentable flight attendants and good customer service."
Cons: "The only thing I seemed to have a problem with was the volume and clearness that came out of my headphones. Although the headphones were provided by the airlines, the volume came out a little unclear and kind of scratchy. Other than that, everything was great."
Pros: "The planes were very clean and in good working order. The crew was excellent. We had a very short connection but were met as we got off our first flight in Seoul and given great instructions about how to quickly get to our connection through security while our flight to SFO was being held for 15 minutes. The food was very good, choice of movies and TV excellent. Our bags made it to SFO despite the short connection. All in all I couldn't ask for a better way to make a 20 hr trip to the other side of the world."
Pros: "Good food, friendly staff, great service"
Cons: "The seats could be bigger"
Pros: "Professional staff great movie selection"
Pros: "Nothing comes to mind"
Pros: "It was a nice flight ✈️"
Cons: "Crew service is excellent. Flight was fast without any delay in take off in Guangzhou Airport. Food in Business Class is pedestrian."
Pros: "Movie selection"
Cons: "More food options, both meals were chicken and rice. Website too difficult to use to prepick meals and seats"
Pros: "Crew was attentive. Entertainment"
Cons: "WiFi didn’t work but I expected as such. Being on time but I had seen records of consistently inconsistent"
Cons: "Food not so great. Flight was packed with almost every seat full. Beautiful Airbus 380 aircraft. Overall, okay for the money. Would use again for the economy price."
Cons: "Gave us false infor for our boarding location and we had to run for boarding to different location when 30 mins left. Very hectic situation."
Pros: "The flight attendants were very attentive."
Cons: "There is no order of who gets in first in the line. Everyone just lined up even when there was a sign about the seat number. You can hardly understand the PA system when they are calling the passengers to board. Not enough restroom for the economy flight."
Pros: "The people were efficient and friendly. Boarding went smooth and fairly quick. Price was much better than the competition."
Cons: "Short flight - no time to get comfortable. Very little to choose from in the entertainment package compared to other airlines. Old plane - need to upgrade (the 777 coming into Guangzhou was much more enjoyable). I have had better food on other airlines, but this was definitely acceptable."
Pros: "I like food"
Pros: "Service Crew superior performance to passengers. Very attentive."
Cons: "I had one luggage which was long delayed in coming out of the airport luggage arrival carousel even if I am a Business Class passenger"
Pros: "i was really impressed. again. my flight over was smooth, and flight back nice and easy...the staff is helpful and courteous, the food is good and enough.And the team they have to help with the long layover was fantastic."
Cons: "no complaints really."
Cons: "I'm small, only 5' and very surprised by how little legroom is available on the A321 plane from CAN to ICN...a much taller man sat on the aisle seat and had to keep one knee out at the aisle during the flight."
Cons: "baggage didn't make it; will be delivered in 2 days"
Pros: "Hospitality was good except food. For long route frequent snacks suggested which was missing."
Cons: "Food, beverage, water, liquor supply and bumpy ride."
Cons: "They left one of my bags in China. I need it"
Pros: "Number of in flight movie choices, plane was large enough to move around"
Cons: "Contacting china southern customer service as an English speaker is outrageously difficult and time consuming. Out of 3 meals on the plane only one of them was edible."
Pros: "The A330 is a very roomy aircraft with lots of leg room and a charging plug for usb. The crew were friendly and efficient. Dinner service is completed so quickly by China Southern."
Cons: "We were delayed around half an hour before leaving China. It wasn't a big deal but it made us half an hour late arriving in Melbourne."
Pros: "In this sector they provided food which was vegetarian, but salad was having a roll of SALMON FISH and a SHRIMP. I wish to tell them, Fish is not Vegan or Vegetarian. It is considered as Non-Veg food."
Pros: "Other than it not crashing, Nothing."
Cons: "We had 4 flights with them due to connections. On the longest flight back to the states they wouldn't let anyone use their phone or tablets even though they did on the other flights. There was barely any movies or shows to watch. The crew weren't very polite and spoke very limited english. You couldn't understand anything they announced on the intercom system because is was so distorted. The chicken dinner was disgusting. It looked like chicken in brown jello. The omelet was watery. The rice porridge had no flavor. The bathroom ran out of toilet paper within a couple hours."
Pros: "Excellent flight experience and value. Crew was exceptional and professionally friendly."
Cons: "Long had no vegetarian choices other than snacks."
Pros: "flights were on time though luggage my be delayed, itwas handled very well."
Cons: "wish the food would be more consistent. the beef w/ rice and pork with rice delicious, but the beef with mash potato, fish with rice or fried noodles with beef wasn't good at all and they happened to be on the international flights."
Pros: "The China Southern business class lounge is excellent. It has plenty of seats with good space. It serves excellent breakfast. Services of the business class servant are outstanding."
Cons: "The new Terminal 3 in Chongqing airport has a lot of space. But walking from the airplane deplane location to the luggage site is more than 700 meters. It is too far to walk in particular for people who can not walk well."
Pros: "Missed this flight because of weather delays. Ticketing agents were helpful and friendly as they found alternative flights for our party."
Cons: "Food was horrible and entertainment center had to be reset 5 times."
Pros: "I thought that the trip was fast and everyone was efficient.I"
Cons: "I expected that I would have the priviledge to check in 2 bags but was informed that I had to pay 400+rmb extra last minute to include my 2nd bag. The zipper on my suitcase had been opened by someone and now will not properly close after I retrieved my bag when I arrived in Incheon International airport in South Korea. I hope that I will not have problems with my suitcase when I complete the last 2 parts of my trip back to the U.S. from Korea"
Cons: "2 hours delayed, I couldn't say anything good about this flight and the terrible experience waiting for my flights in china"
Pros: "Crew was nice and provided good service"
Cons: "No entertainment system Passenger next to me was a child and kept putting his feet on me."
Pros: "Crew was friendly and helpful at all times."
Cons: "only 1 movie plays on all screens, no choices or options."
Pros: "Courteous staff and punctuality of the flight."
Cons: "Entertainment system was not working in our seat. The vegetarian food not available unless booked in advance."
Cons: "The crews were okay but not that friendly."
Pros: "Room and comfort were a bit above average for coach. Crew was pleasant, food was good, lots of entertainment choices, flights were punctual. Guangzhou airport is modern and has amenities EXCEPT western periodicals."
Cons: "Something to be aware of: It's the People's Republic of China. They tell you this in the announcements. You're not supposed to use your cell phone at all in flight, even in airplane mode. Some government inspectors went through my checked suitcase and removed a lithium power pack and left me a note."
Pros: "good quality airplane (787 dreamliner)"
Cons: "can't use my iPhone even in airplane mode. That makes a big difference for any flight. A stupid policy to be sure"
Pros: "The food was edible and the crew was nice. There was an empty seat between me and the lady with baby by the aisle."
Cons: "My bag didn't make it on the plane apparently and I have to wait 2 days for it to come. I don't know what happend or why they didn't put it on the plane. I am very upset!!!"
Pros: "Lacking internet connection, current movies and palatable food, the 5 and 15 hour flights were brutal as a passenger."
Pros: "- Nice modern 777. - Modern touch screen entertainment displays in each headrest. Movie choices were good. -Polite flight attendants that spoke good English."
Cons: "-Poor job ensuring passengers followed announcements and safety requirements. -Limited meal choices with poor quality ingredients. -Poor hub city. Guangzhou is not a great place to have a long layover."
Pros: "The planes are new."
Cons: "They don't allow cell phone use in airplane mode at anytime during the flight. China has a law against cellphone use on planes and they enforce it in international airspace and over other countries's airspace as well. This is a violation of passengers' rights."
Pros: "Food was excellent, especially the beef tenderloin dinner. Crew was generally attentive and helpful."
Cons: "Initially seat would not adjust. Crewmember was able to fix it though."
Pros: "Crew appearance"
Cons: "No snacks no food"
Cons: "Had two segments to the flight, your email for the booking only listed China Southern Air booking number for second leg of flight"
Pros: "food, boarding procedure"
Cons: "Even airplane mode turned on, passenger is not allowed to use mobile. no private screen"
Pros: "The good care given by the flight crew"
Cons: "Not much - it was quite good"
Pros: "Over all expérience was excellent keep up the good work. Lové the dressing attire very professional. Crew was helpful in locating seat."
Cons: "I am frequent business traveller, I flew from KTM to CAN from China Southern. I tell you they have the worst service ever. I asked for a glass of wine in return they show me empty bottle and says we don't have it anymore. This is humuliation, I rated them -10 for Customer Service out of 10."
Pros: "They put us up in a hotel when our flight was cancelled."
Cons: "When my flight was delayed and then cancelled, no one came to the gate to explain what was happening. When a crew member finally arrived, he told us to follow but didn't tell us where we were going or what was going on. Crew members and airport staff kept motioning for us to move along like they wanted to get rid of us. They kept saying, "Go! Go!" But wouldn't tell us where. I felt lost and confused the entire time. TERRIBLE customer service. I will never fly this airline again."
Pros: "Seat was great"
Cons: "Food was horrible, can be better"
Pros: "I liked the snacks serviced"
Pros: "The staff was very attentive."
Cons: "The food was mediocre"
Cons: "When I went during the flight to get something to drink the staff member seemed to no like it that I came to get something to drink and told me to go back to my seat. On all my 4 flights with eastern China the airplane was not cleaned there were coffee stains and other stains on the table trays for my seats and other spills that had dried and never cleaned up"
Pros: "From the staff and everything was nice."
Cons: "The entertainment was very old movies and musics."
Pros: "Nice flight and nice staff"
Cons: "Nothing to complain about"
Cons: "Excellent service. Business class. 777. Very well worth the price."
Pros: "It was on time."
Cons: "There was a long wait to transit or transfer but besides that everything was great"
Pros: "Crew, Crew, Crew are very hospitable and nice"
Cons: "Delay 45 mnts in boarding & take off from Guangzhou"
Pros: "aweful airport staff, worst food. would have been better riding a cattle truck"
Pros: "Bathroom was clean."
Cons: "Seats were uncomfortable. Seats did not have individual tv screens. There was no variety in the meals provided during the flight."
Pros: "Everything was smooth."
Cons: "Custom sucks in China, slow and not efficient."
Pros: "Friendly staff"
Cons: "Very disappointed with seat, choice of movies and food was not edible. Very poor when compared to business class on other airlines."
Pros: "Prices was good, apart from that it was all very average."
Cons: "The crew weren't that friendly and it was really hard to understand announcements over the PA. The screens were ok but the sound was awful - it made everything almost unwatchable."
Pros: "Just do yourself a favor and sleep. Even though the flight is shorter they still give you a meal and a bottle of water which I found to be nice."
Cons: "Seats were definitely a lot more cramped and there was no sort of entertainment aside from the window or magazines (but then again, makes sense since the flight is a much shorter one)."
Cons: "Kayak or JustFly put wrong ID number whole booking the flight. First 2 segment I had no issues buy 3rd segment they denied to check me in and almost forced me to buy a new ticket. Check in Crew was rude and would speak to me in Chinese. I am a foreigner who doesn't understand English. They wanted me to call my booking agent in Canada, it was mid night in Canada."
Cons: "the plane was downgraded from airbus 330 to boeing 737"
Pros: "Crew seemed friendly."
Cons: "Boarding was delayed 30 min. The attendant who spoke to me, spoke in clear English. The one giving the announcement, her pronunciation was not completely clear. For a routine speech like that, it should be well-rehearsed and clear."
Pros: "Our flight was just fine. The food was about what you'd expect on an airplane, the crew was friendly and helpful. I was surprised that we couldn't even turn our phones on during the flight, although this makes sense to me. Unfortunately, I had loaded up all my books on my phone and not my tablet. Overall, about what you'd expect and not deserving of the negative reviews I've seen."
Cons: "Seats are very narrow space in this plane"
Pros: "Price was cheap and I got to where I was going mostly on time. Food was fine. Most staff members are friendly."
Cons: "In addition to the issues I mentioned above, even though my flight back was practically empty, they would not let people move to exit rows without paying 1000 RMB extra, which was annoying."
Pros: "Nothing about it"
Cons: "Rude staff in spite of paying almost close to Cathay Pacific, journey date was forcefully changed just days before traveling with a layover time of 16hours instead of the original plan of 3 hours so was forced to stay overnight at a shitty hotel provided by China Eastern, Check in baggage not handled at Kunming by staff, airport hotel not inside airport, but 20mins away in some dirty part of Kunming, not even in the city. Taxi from airport to and from hotel had no space for checkin baggage and they had to be kept on our laps. No food provided at hotel. Very discomforting experience overall."
Cons: "The flight was delayed for half an hour, and then waited in the plane for another three hours before take off. I guess a few hours of delay is normal when you fly in China. The passengers waited seating in the plane for more than 3 hours not knowing the reason of the delay nor when will it take off. There were no choice of meal. The meal was very basic and was with too authentic flavor and material. Rice was undercooked and compressed in rectangular shape probably by food producing machine. No individual grains can be seen. There were no individual monitors or entertainment available, but understandable, considering that it is a two and a half hour flight."
Pros: "Free snacks and drinks"
Cons: "Not enough smiles and politeness"
Cons: "Was not allowed to board because we were military and denied boarding because we did not have passports"
Pros: "It was the best airplane food I have ever had, service was good"
Cons: "No phone policy is a huge con and will probably make me avoid China Eastern in my future, and this particular plane wasn't too comfy"
Cons: "Nothing ... all went well"
Pros: "there was room to sit"
Cons: "One of the crew started getting upset with me for needing water."
Pros: "Great on board service and very friendly."
Cons: "I had a layover in Kunming but was unable to check my bags all the way through to my destination, which was after the second flight. The plane landed 20 minutes late and then I had to go through baggage claim, check-in, get my 2nd boarding pass printed, re-check my bag, do customs, and security during my layover (1 hr 40 min) between flight. It was the most stressful flying experience I have had to date. Ended up running through the airport in Kunming, begging to jump lines in order to make the second flight, and catching the plane 5 minutes before takeoff. Luckily they allowed us to board even though it was so close to time. Very stressful experience."
Cons: "Vegetarian options should be included in meals. I wish there were more movie options,l."
Pros: "Cheap Friendly staff Smoothe ride Frequent beverage and meal service Blankets and pillows"
Cons: "No paper towels in bathroom Seats don't recline far"
Pros: "The plane from LAX to Shanghai-Pudong was very nice and modern. It was a Boeing 777-300ER and was pretty comfortable in economy class with individual monitors behind each headrest. The entertainment on board was very good. The food was mediocre at best, but for the price point I have absolutely no regrets. The stewardess that was in our section was very cold but not unfriendly. We had a brief layover in Shanghai before heading to Seoul Incheon. The plane from Shanghai to Seoul was an older Airbus 330. It was pretty outdated and my armrest next to the window seat was actually half missing. Overall though, I was pleasantly surprised that they served a meal on the fight, and the flight attendants on this fight were much more friendlier than the previous international route. One recommendation is that China Eastern not post the production date on their bread rolls. There was a Korean passenger in front of me who thought the bread was expired and it caused a commotion on the plane. I was very impressed by how the attendants handled the situation. They were very friendly and even the head flight attendant came by to apologize although it was not needed."
Cons: "Cold flight attendants. The attendants did their jobs, but I felt like they were there to collect their paychecks not to provide world class service or be friendly. (LAX to Shanghai) Very spotty Wi-Fi in Shanghai (not the airlines fault). Food was not memorable. I was missing a large piece of my armrest from Shanghai to Seoul."
Pros: "I liked the movies"
Cons: "We sat boarded, buckled and not moving for over an hour without any info on why we are not taking off - at the least the crew could have told us there was a delay or said we could move around or let us to go the bathrooms."
Pros: "The flight crew on this flight was extemely professional."
Cons: "Waiting over an hour to get a boarding pass. Pudong staff behaves like prison guards. Its so horrible that its comical."
Pros: "Friendly crew"
Cons: "Phones not allowed to be on in flight, even in airplane mode Battery packs not allowed to be on in flight, no charging"
Pros: "Food was OK but they took forever to get themselves organised."
Cons: "I was sat in row 31 - the first in economy which was right next to the galley. The attendants spent the best part of the 1st 90 minutes of the flight congregating in the galley and constantly opening and shutting the curtains and opening and shutting doors. They were loud and in a world of their own. Didn't seem like they wanted to have anything to do with the passengers. A glass of water was served after half an hour but for the next hour before they started the food service there was a continual stream of passengers coming up to the galley asking for more water. The attendants from business/first were also constantly coming back and forth to this galley so it was noisy, busy and frustrating to be sitting right next to it all. Lord knows what was in the cupboard in front of seat 31 but the crew must have opened and closed it at least 30-40 times during the flight and each and every time they let the door swing right back and hit me in the knee. Frustrating? I'll say so! Entertainment - well, there was a fixed screen above me but it was a fragmented video - think trailers at the movies - except it was moving from one shot to the next at such speed, I couldn't catch half of the sub-titles. It would have been an ideal time to close my eyes and catch a few zzzz's but for the darned noise in the galley :("
Pros: "Crew was nice."
Cons: "Seats were uncomfortable and food was awful. I had rice and fish and had to literally put butter on the rice so that itll taste like something. Yuck! Second flight was delayed. Same two movies for the 4 flights all in chinese, the subtitles were too small and no english audio."
Pros: "The food was good, the flight was smooth"
Cons: "Boarding was slow and one (maybe new?) flight attendant kept slipping up."
Pros: "The entertainment was good. Food from SFO to Shanghai was better than Shanghai to Toronto."
Cons: "On our flight from Shanghai to Toronto (September 27th, 2016 @ 12pm - flight MU207) was total madness. A lot of the passengers were out of control. I've never seen anything like it. The amount of people walking around were unbelievable. People were playing cards, doing jumping jacks and tai chi around the emergency exit. None of the flight attendants tried to control the crowd nor informed them that they shouldn't be doing that by the emergency door. We had to inform the flight attendants of what was going on while they were hanging it or doing whatever they were doing in their own area. If that wasn't stressful enough, the passenger behind me started punching my seat and shaking my headrest multiple times because he wasn't happy that I had my chair reclined. EVERYONE HAD THEIR CHAIR RECLINED. We called the flight attendant and she apologized for what the man had done instead of putting him in his place and him apologizing for what he did because not long after she left he did the same thing! I've never experienced such a horrible flight and I've been on over 20+ flights just this year. China Eastern really needs to train their flight attendants better and teach them how to manage passengers when they are out of control. I've never written any reviews before but this was just such a terrible experience that I needed to leave this review."
Pros: "Great value. Fully flat bed in business class for Dubai - Melbourne return with stops in Kunming and Shanghai very comfortable with a 2/2/2 arrangement. Long transits in Shanghai allowed a quick visit into this dynamic city. Airports at Kunming and Shanghai are modern, efficient. Short term visa on arrival for transit passengers works well. I will definitely fly them again."
Cons: "Staff were great but not quietest Cathay/ Emirates level but they really tried hard. I am sure they will get there soon. Wine list was limited and the white wine was warm - though to be fair this is sometimes the case on Qatar Airways too."
Pros: "There were clearly ATC delays at Pudong but it us not the habit of Chinese airlines to keep passengers updated. A frustrating hour on board."
Cons: "No info"
Cons: "Flight was delayed one hour - no announcements were made, no notifications for the customers, no apologies. Very unprofessional on many levels."
Cons: "I traveled New York to Shanghai and Shanghai to Seoul with China Eastern. During traveling New York to Shanghai, one of china eastern flight attendant humiliated me in front of all people there. I didn't know that I shouldn't record the video while experiencing air turbulence. (I still dont know for sure if it is okay or not) The flight was very shaky and i think it was worst air turbulence in my entire traveling time so I started to record the drinks they were serving. And then one of their male flight attendant noticed that and yelled something (i didnt here it) and said again "this is not funny". It is okay for me if they warned me if it is not allowed but it was very emotional. I felt he treated me like i smoked in the plane or stole someone's belonging. I am wondering that did he has to yelled at me to stop it. I traveled with various flight compay but China eastern was very embarrassing, displeased and uncomfortable experience i never ever had."
Pros: "Crew was fantastic and very helpful. Accommodations were great"
Cons: "My luggage was lost in check in and two days behind. Was sent to China when my final destination is in Seoul Korea. The process of getting my luggage back is very unorganized"
Pros: "Check in counter person was very good. Plane departed on time. Crew was very good."
Cons: "Pudong airport security management is terrible. I know this is not the fault of China Eastern, but it ruins the whole flight experience."
Pros: "Food was pretty good."
Cons: "Antique plane with no personal entertainment options + ugly dated look for the plane."
References between SCOOT and KRISFLYER membership not seamless. Checking in was a challenge.
They wait us and the flight was 15 minutes late. Nothing more I could ask for.
Was 45 minutes late leaving for a 45 minute flight. Was hurry up and wait for what? We just sat their at the terminal
The crew was nice and helpful. Sits are a little bit too small for high people (there is no place for knees and you have to sit in a uncomfortable position).
It is a mistake to book with this company bad service from check in to pick up luggage
Flights in time, crew is nice, value for money
A space left for going to the toilet from the port side of plane to the starboard toilet in quite zone . Always stepping over people's feet up in the front economy seats.
They tried to charge me $850 US. For 1 extra bag. After complaint that amount is crazy. They brought the manager over who then told me to bring him $450 in cash and they would accept it Big Scam. After going to the bank machine in the airport and getting the money. The manger put the money in his pocket and took my bag I couldn’t do much because i was about to miss my flight STAY AWAY. From this airline They have some inside scam going on with their employees STAY AWAY. Don’t become a victim like I did
I was moved to a row of empty seats and it made my flight very comfortable. Unfortunately I got sick on the flight but the attention received from everyone was first class and may very well have saved my life. Thank you Scoot.
At least they shoud have offer water 🤭
Instead of the flight attendants talking to each other they should have been monitoring the passengers. The person beside me took a phone call literally 30 seconds before the plane landed. As we were going down the runway ( from landing ) a person in the row in front of me and behind me made phone calls; CRAZY
Pros: "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
Cons: "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
Pros: "The leg room"
Cons: "Boarding process"
Pros: "Enjoyed buying extended leg room"
Cons: "Water should be a standard on a 4 hour flight"
Pros: "GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS."
Cons: "FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS"
Pros: "Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok"
Pros: "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
Cons: "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."
Pros: "we were on time and landed ahead of schedule."
Cons: "nowhere to store our cabin luggage"
Pros: "Crew were kindly"
Cons: "Seats can be more comfortable"
Pros: "Can't complain"
Cons: "Cheaper? :) !"
Cons: "Music or movie will be good."
Cons: "I am not sure why they were delayed."
Pros: "The Business Class bed was nice"
Cons: "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
Pros: "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
Pros: "On Time No Frills.Overall Good"
Cons: "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
Pros: "Overall it was a good flight."
Cons: "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
Cons: "I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar"
Cons: "The flight was delayed for over 30 mins."
Cons: "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
Pros: "comfortable seat"
Cons: "No TV on plane"
Pros: "very nice while Landed and take off."
Cons: "We did not order any foods. No suggestion."
Cons: "Temperature in cabin too warm on outgoing flight"
Pros: "Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight"
Cons: "Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person"
Pros: "Affordable biz class"
Cons: "Really poor food and flight was delayed 2 hours both ways"
Pros: "previous flight arrived a bit late but captain did his best to make up the time"
Pros: "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
Cons: "equipment could use refurbishment"
Pros: "The crew was really nice, saw them help several people put their luggage in the overhead bin."
Cons: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."
Pros: "Good value. Some leg room in Biz."
Cons: "Paid $30 for wi-fi: It never connected. Just failed to work. “Failed to load page”. Paid for priority check-in: The people in the economy queue checked in faster. Paid for priority boarding: No priority security queue, no priority boarding. Paid for priority baggage: Took 60 minutes from landing for baggage to arrive. No priority, except for crew bags. Food was disgusting. Hard to determine where the plastic finished and the pasta started. There was no service, other than dumping a hot plastic box in your lap."
Cons: "I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!"
Cons: "I get the seat selection pre-check in is a premium service. Bu to not allow someone to express preference (based on what's left) when they check in is downright snarky. The explanation that I got that "we need to balance the plane" is whitewash. It's clearly to push peopel to buying the premium service. But when you do that at the price of alienating people, you've done them and yourself a disservice. Time to rethink!"
Cons: "The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!"
Pros: "All in all a pretty good flight. Nothing much to write home about but nothing really went wrong. Pretty Good and what you'd expect."
Cons: "Wasn't thrilled that I had to pay SGD48 both ways for up to 15kg check in. That extra SGD96 would have made a difference when comparing flights on Kayak. Delays leaving HK and SG but all of it was on the tarmac so not really Scoots fault."
Pros: "Nothing other than punctuality."
Cons: "After boarding started there was no Aircon the flight was boiling hot and hugely suffocated. Also so many mosquito surely need better service."
Pros: "Scoot upgraded to a bigger plane, and as a result had more empty seats"
Cons: "flight was delayed by almost 2 hours due to operational problems. despite that, there were still passengers who were late to board, causing more delays. no apologies from Scoot. plans were derailed."
Pros: "The price was good"
Cons: "I had issues when I was checking in as the ground staff said my name in my reservation did not match the name in their system. This is a problem which they need to resolve internally as I wrote my name correct"
Pros: "Everything was excellent - super friendly crew, nice seats and good entertainment, no complaints."
Cons: "Vegetarian meal could have been a little better"
Pros: "Nothing this was the worst flight I've ever been on."
Cons: "The crew didn't have any control of the passengers and they let them do whatever they wanted."
Pros: "The crews were amazing, quick services."
Cons: "The transfer waiting time is too long, 7-9 hours. The plane took off and landing were a little rough."
Pros: "The crew onboard is really professional, friendly, and smart! Very customer service & satisfaction oriented!"
Cons: "Where do I begin...and what do I expect for a low cost carrier, right?"
Pros: "It got me to my destination"
Cons: "The flight could have been on time. The crew was inconsistent with safety requirements asking me to put away my ipad but the passenger next to me was on her phone?"
Cons: "The flight was delayed for 1.5hrs out of Shanghai"
Pros: "They wouldn't allow me on my flight from Shanghai to Los Angeles one an a half hours before my flight because they said that the gate had closed an hour and a half before the flight was set to depart. And the flight was delayed for an hour total Garbage. They sent me to a hotel in Shanghai and said I was booked the following morning. When I arrived the next day they didn’t have any information about my situation and wanted to charge me for a new business class seat."
Cons: "Customer service"
Pros: "Stewardesses hard working and nicer looking"
Cons: "leg room was very poor."
Cons: "There was no in-flight entertainment"
Pros: "The service was great, fast, kind. They were very accommodating."
Cons: "It is a subsidiary of another airline, hard to check in online. Was all in Chinese, difficulty confirming flight after super typhoon."
Cons: "My flight was delyed i told the stewerdess to check what time we would land she said i would make it in time for connecting flight."
Cons: "connection via schanghai was terribly slow due to extra passport controll"
Pros: "Brought me back safely"
Cons: "The flight got pushed back 6 hours! I almost missed the train to my hotel when I finally landed."
Pros: "food fresh, seats great, staff incredible."
Cons: "it was ok for me, but maybe someone would be upset that the movie was not in English ( but, flying out of china, of course it would not be in english! ) Just bring a book or music for your own entertainment."
Pros: "Fast boarding. Crew was nice"
Cons: "Only water for drinks. One movie played for the whole plane. Food was not great"
Cons: "The pilot in fact didn’t communicate with us at all on any of my China Eastern Airlines flights. The seats were pretty cramped. I’m not a vegetarian, but no vegetarian options for food on any of my flights. The boarding process outside the US is also a cluster, and delayed as you’re crammed into a room waiting for a bus to take you to the plane. And if you are going out of Phuket Airport, prepare to not be able to check into until 2 hours before your flight, so you’ll be fighting for seats, outlets and space with thousands of other people. We had to spend 8 hours doing this before a 3 am flight."
Pros: "I like the space and roominess"
Cons: "The food had no choices and theorems weren’t clearly labeled I have no idea what meat was in the bread"
Pros: "Decent plane but kinda of older"
Cons: "Older plane - not very new. The business class lounge could use an upgrade too."
Cons: "No leg room at all. Seat was jabbing into my legs the whole time. No entertainment, no food."
Pros: "I liked the service,"
Cons: "flight one hour late, no reason given. Ticket name did not match passport, security issue. I should have said Ronald McClain only ,not full name Ronald Bruce."
Pros: "Need aircraft like this one On Honolulu flight"
Cons: "All okay"
Cons: "When updating flight info they only spoke Chinese in a new York airport. Complained to tsa they said it's not their jurisdiction. Tsa employees caught 0 terrorists so far tsa agents were arrested over 800 times mostly for theft. Therefore tsa = terrorists. Get rid of them they are the terrorists just like the gop Guardians of Putin party."
Pros: "On schedule"
Cons: "* The TSA locker was missing * the belts were missing"
Cons: "China Eastern Airlines returned baggage in transit airport."
Pros: "NOt much"
Cons: "Class was very poor, I bought a First Class ticket and seats were barely Delux Economy. Food was weak at best,"
Pros: "Nothing in particular."
Cons: "The food you service is terrible..... I call it plastic food.... NOTHING is fresh..... it seems like austronaut food / long shelf life food. To be honest I rather you charge me another $10 dollars and serve me real food than getting a sweet bread roll sealed in blown-up plastic bag....... If your company has anyone responsible for "SUSTAINABILITY" then ask them to start with the food service - everything is through away quality, including the food."
Pros: "My sky miles status had me in an exit row so it was a bit roomy. Fly MU & FM all the time and was a good flight - no complaints. Especially like the new MU/sky team lounge at PVG - old lounges had no where to go but up and its finally at roughly international standards"
Pros: "I liked that the airline and flight were run efficiently"
Cons: "The staff seemed to not be as friendly to passengers who did not speak a Chinese language and showed visible annoyance when unable to communicate with these passengers."
Cons: "They Cancel de flight without any advice,....made us go to the airport at 05:00 in the morning to find out that you giy have canceld or over-sold the flight,...therefore I had to buy another flight to Shanghai in order to catch the airplane to Los Angeles..."
Pros: "Smooth with good service and adequate translations for foreigners."
Cons: "Lack of professional knowledge about connecting. Flight, poor ability to provide solution for passengers with ID problem."
Cons: "Flight was delayed because of air traffic in SH and no info given on how long. Eventually took off 2:10 late and led to missed connection to Japan. Instead of a first night in Osaka, I'm spending it at a hotel near the Pudong airport. China really needs to get its act together on airline timeliness."
Cons: "After being on the 777 and then getting on an old 737, the experience was not all that great."
Cons: "Lack of communication with delays. The crew did not mention what was going on inboarding area. Staff was not very friendly. Checking in as no fun- the easy checking machine didn't recognize his passport but not mine, we had to wait in a long line in Shanghai. Food was not edible, and full of msg and salt."
Cons: "Chinese airlines often keep the interior beyond 22 C inside. This flight was no exception. It felt closer to 25-28 C which was uncomfortable for me as a westerner but it did not seem to be uncomfortable for the Chinese on the plane."
Cons: "One of the worst airlines. I'm never gonna take it again"
Cons: "Flight was delayed an hour (usually it's longer), but that seems to be the case with most domestic flights from Shanghai. Not the airlines fault."
Cons: "There was no paper in the bathroom (toilet paper, tissues, or paper towels) for most of the 5 hour flight. I notified the flight attendants on two separate occasions about it but nothing was done. There was turbulence on the flight and because things were delayed because of it, the flight attendants didn't seem to know how to modify their usual pacing to accommodate it."
Pros: "Overbooked - diverted to Thai Airlines."
Pros: "Crew good."
Cons: "Confusion about delayed departure - almost missed connection in Shanghai."
Cons: "Music needs to be categorized by artists, or have the artist's name shown. Thriller and horror movies should be available."
Cons: "I WAS TRANSFER PASSENGER FROM SEOUL TO SHANGHAI. SECURITY CHECKED AGAIN AT SHANGHAI AIRPORT. WHICH IS NECESSARY ????"
Pros: "since i was wearing a boot on my foot for a toe injury.i had wheelchair service which was excellent. I was a little nervous at first as the plane wasnt as new or nice as the China eastern plane i flew from SFO to SHanghi. Food was OK"
Pros: "Low cost, and it left close to on-time (just a 20 minute delay - amazing for Guangzhou)"
Cons: "Tiny seats, poor food, flight attendants who insisted electronics products could NOT be on (even though the flight supposedly had WIFI on it)."
Cons: "Shanghai Airline knew that my flight will connect with Hainan airline, but Shanghai airline required us to pickup our baggage at PVG terminal 1. It took us too many time and labor to wait for baggage and bring them to terminal 2 (PVG does not allow customers use baggage car between terminal 1 and terminal 2."
Cons: "The seat was non adjustable. No entertainments."