Same day canceled, we were never informed and had to pay more with worse seating on another airline.
Flight itself excellent, but delayed so missed connection & got to destination 2 hrs later
Staff and aircraft were good. However, weather in Houston lee to a ground stop. We were looking at circling behind three other planes until the stop was lifted. Pilot said we didn’t have enough fuel for that. So we flew on to New Orleans as the closest port with immigration and customs staff. Landed there and sat in the plane for two hours plus while staff was sorted. Turned away by ICE. Waited for pilots to be switched out, but after they were approved by ICE. Then had to wait to get a runway because so many planes were ahead of us. Finally took off and flew back to Houston. We all missed our connecting flights because it took too long. Hotel voucher from United was only a link to booking site. Total BS. Finally got a flight out the next day after a night without sleep because all the Houston hotels were booked by rodeo and spring break crowds.
The food is terrible. The same pasta or chicken with bad taste and presentation
Boarding was organized. Old plane. Seat fairly comfortable. Business Class much too large so you don’t receive as much attention as you should considering what you pay for the seat.
We were in business class. the angled seats in that class do not have a real window view & the placement of the controls are bad. But we knew that. But the food options were mediocre. The taste was fine, but the size was for a child. It’s just really feels like United is skimping on everything. Even when we were in the Polaris lounge they did not have diet sodas. They said they were out no Coke zero no Diet Coke, etc. I do not think the portion of nuts they serve on the plane could get any smaller. Really a minimal service and offer for what you’re paying for in business.
Wonderful and fast TSA checkpoint. The line was fast and our gate was close by
Mostly the experience was good except for the flight changes made by UA which meant longer layover in DC
Did not even get on board. Was told I needed an esta agreement. Was not aware of this when I booked the fare and not told about them
More water distribution throughout flight. Food quality poor and hot items delivered not hot on both attempts. Not United Standards
Overall it was okay. Just the lost baggage and how they are handling it
30 minutes still don't have gate number, ask many people can't get answer.
The seats are so small that you can barely move at all. Don't try to eat with utensils in your seat either - you will elbow your neighbor in the face. Miserably small and I swear they are shrinking every time I fly. Food was meh (per usual), but at least there is free alcohol on an overseas flight. Doesn't make up for sitting in a torture chamber while hurtling through the air with hundreds of fussy people, but it's something. Entertainment options (movies, shows) are okay, nothing special, but at least there are screens, because most of the seats in these large planes do not have adjustable lighting - or air control - that you can get to, it's too high to reach - which makes reading impossible. Zero stars, AA.
Flight to get to Barcelona was cancelled and then the next flight was overbooked. Cancelled the entire trip and went elsewhere. Fighting with iberia to get my money back. Ill never book this carrier again!
It was hidden that I needed a special fee to bring my guitar on. They charged me an extra 69 euros at the gate and did not refund me the checked bag I paid for and the over head bag I paid for which I didn't use because I had to pay for the special guitar case. Criminal behavior. They were very unkind about it as well. Terrible experience. I'd like my money back for the extras I paid for.
Room between seats unacceptable. If person front of you dropped down there seat even a little you could not be even a little comfortable. No sleep on flight
Super uncomfortable main cabin. Omg no leg space or seat space horrible
The comfort level was low, but the staff was nice
I could change to business before flight and everything was perfect except for entertainment which was none.
Overall not great . We had a 4 four hour plus delay on returning and communication about the changes was poor . No updates were given on the website or by e-mail . We subsequently missed a connection , were our on a later flight and then missed all public transport for our onward journey home. Needed to hire a car at some expense . One member if staff was rude at the gate
