Could have said yes to a glass of wine 🍷 instead of saying we'll come around in a couple of hours
I was in first class. The outlets at my seat did not work. The plane was shabby and run down. I had prepurchsed a day subscription for internet that was not redeemable. I had to repurchase the internet for my flight and then it didn’t work anyway. Quite disappointed in what was supposed to be the launch of a great vacation.
There was no food available for this red eye... one little waffle cookie for a 6+ hour flight... thank God I was able to sleep some
The pilots were late and it made us 1 hour late. The meat was tough and bok choy was also tough.
I love flying with United. Unfortunately, I flew on an older plane with minimal upgraded technology (no Bluetooth functionality or handy charging ports). Otherwise, the flight was great and even arrived early.
Very rough getting into denver. my kid threw up it was so rough.
We had a very long diversion and our food voucher didn’t work because the restaurants were closed
Its good expeince but in enternteiment please be like you tube the music i like or movie
Our flights got changed from United to Air Canada and our purchased seats did not get transferred so we had to pay for seats twice. I brought it up with Air Canada and they stated I had to go back and chase it with United. The united seats were $21 Canadian each and Air Canada were $56 each so we have paid $77 for each seat. Very unhappy
Stewardess spilled orange juice on my clothes/seat no help no apology just threw napkins at me to clean the mess up. Not Happy.
Terrible customer service. I booked business class and the counter agent didn’t bother asking me about any choice or preferred seat, basically assigned me that last seat and couldn’t even answer if it was a business class seat. Also iberia lost my suitcase on my flight from JFK to MAD with the layover in BCN. Useless customer service at the counter. Thank goodness I happened to check the baggage claim area of the next flight in…there it was.
Flight to get to Barcelona was cancelled and then the next flight was overbooked. Cancelled the entire trip and went elsewhere. Fighting with iberia to get my money back. Ill never book this carrier again!
Food was terrible. Going to Italy I gave benefit of the doubt however returning to the USA was no better. Rolls were frozen. Butter was frozen. Quality of entree poor
Arrived on time. Great crew. Good food. Luggage delivered promptly
Left on time, arrived on time, despite weather, excellent service and food
It was fortunate that the flight arrived in London in accordance with schedule, and the luggage was promptly transferred to the luggage carousel. However, I find it concerning that even minor issues in economy cabins are prevalent within the industry. American Airlines, in particular, appears to have the least legroom and feels more crowded due to the proximity of neighboring passengers. Additionally, the crew’s adherence to protocol is inconsistent. While they may enforce certain rules set by the FAA on a select few individuals, they often overlook numerous violations, such as failing to reset seat recline during landing.
It was hidden that I needed a special fee to bring my guitar on. They charged me an extra 69 euros at the gate and did not refund me the checked bag I paid for and the over head bag I paid for which I didn't use because I had to pay for the special guitar case. Criminal behavior. They were very unkind about it as well. Terrible experience. I'd like my money back for the extras I paid for.
We liked the flight but while we purchased an aisle seat, our seats had a different configuration on this flight. A fellow passenger suggested that the airplane had been changed. Too bad we were not informed and had no chance to modify our seat preferences. We were stuck in the window and middle seats with no chance to walk around and go to the bathroom without disturbing our sleeping fellow passenger.
Delayed first flight Geneva Madrid.. We didn’t miss our 2nd flight only because the 2nd flight Madrid Dallas was 1h delayed. However we did end up missing the 3rd leg Dallas Austin. Luggage didn’t show up in Dallas. So we re missing 2 suit cases. Customer service sent us to a hotel in Dallas. Only one room booked for 5!! Pretty bad experience overall. I won’t book a flight on Iberia in the future
Chairs do not recline. Finished the trip with an aching back.
