The seat back entertainment screen didn’t work at my seat. Staff was great.
The plane was hot. my seatbelt was too small; of the 4 planes we were on on this trip, this was the only belt I had a problem with. The in-flight entertainment screen was not responsive so it was stuck on one movie the entire flight. This experience was very much unlike any other Delta experience.
Airport experience is exhausting. Extremely long lines for check-in and then even longer lines at TSA. Hand sanitizer stations are almost all empty and in the mens room, people are crowding together to get soap from one dispenser that has just a bit left... flight was no better than Southwest Airlines, and it took over an hour for the bags to start coming out. Delta bag claim attendant just said, "I don't know what's going on with them, just wait a bit longer".
As with the outbound flight, this return flight was not full - maybe 40-50%. As they started boarding they announced they located a few people the help with 'load a balance' of the aircraft. What they had done was to compress all passengers in the middle of the plane leaving no space between anyone. It is difficult to understand why everyone is required to wear Masks, then relocated to remove all space between passengers, when there was ample room to allow everyone to be seated with space between.
Great service during the pandemic.
As a silver medallion I don’t know how to request upgrade and when I call delta I have been on hold 3 times for over 2 hours each and can’t reach anyone.
Pilots found a smooth flight path! Wowza!!
Pros: "We flew from Anchorage to Boston via Seattle. If there had not been a delay in Anchorage, the flight would have been excellent. However, there was a mechanical problem earlier in the day with a plane to Cincinnati. Our flight was scheduled to leave Anchorage at 4pm, but Delta decided to take our pane from us and use it as a substitute for the original but nonfunctional Cincinatti plane. A ridiculous decision. The Cincinnati people already had missed all their connections, but now all the Seattle people missed theirs as well. When we finally got to Seattle 3 hours late (just before midnight), the desk agent said that Delta had no hotel rooms for us and also no hotel vouchers. We thus had to find a room and pay for it on our own. The next day, we had been rescheduled to Detroit and then on another flight from there to Boston. The flight to Detroit arrived nearly 30 minutes late, and we just barely made our connection. Had we missed it, we would have had to spend that night in Detroit. Delta did its best to keep the two of us together. On the Seattle-Detroit flight we were on opposite sides of the aisle in the same row, but that was in a row right behind a bulkhead, making it easy for us to walk over to each other. On the Detroit-Boston flight we were next to each other. Both flights were completely full, so Delta must have made some effort to keep us together as well as possible."
Cons: "Delta should not have made the dumb decision to take the Seattle-bound plane and use it as a substitute for the malfunctioning Cincinnati plane. Delta should have provided accommodations for the stranded travelers once they arrived in Seattle."
Pros: "The crew members were nice and didn't bother while sleep when giving out snacks & drinks (I've had this done to me before, annoying). Plane was comfortable because it wasn't packed, so was able to have a seat empty in-between me. The entertainment offered was really good, the connecting to the Go-inflight WiFi was a bit difficult, but no biggie."
Cons: "THE DELTA TERMINAL AT HARTSFIELD AIRPORT, ATLANTA, IS DIS-ORGANIZED!!!! THERE WAS NO ONE GIVING PROPER INSTRUCTIONS FOR DROPPING BAGS OFF, PEOPLE WERE EVERYWHERE IN EVERY KIND OF MADE LINE!!! ALMOST 30 - 40 MINUTES OF WASTED TIME, THIS AND THE SLOWEST TSA PROCESS CAUSED MANY TO PROBABLY MISS THEIR FLIGHTS, INCLUDING ME (THANKFULLY MY FLIGHT WOUND UP BEING 3HS DELAYED - THAT'S NEXT). DELTA SHOULD INFORM TRAVELERS ABOUT TIMES WITH THEIR BAG DROP AND TSA!!! 3HRS TO GET A SMALL PART THAT ONLY TAKES 2 MINUTES TO FIX, I'M VERY GRATEFUL IT WAS FOUND WHILE ON THE GROUND, BUT AFTER 1 AND HALS HOURS COULDN'T WE HAVE JUST CHANGED PLANES!?!?! I WAS SUPPOSED TO BE HOME AFTER 10A, WASN'T UNTIL ALMOST 2P.."
Cons: "Crew was abrasive and put off by people asking for service. Monitors had to be rebooted 3 times. Ran out of water and snacks."
Pros: "Crew is amazing and friendly"
Pros: "Super comfortable and inflight entertainment was amazing"
Cons: "Space on airplanes"
Cons: "Flight into Seattle delayed, flight out of Seattle to Minneapolis delayed flights out of Minneapolis to Bismarck delayed. Ran from gate F to gate c24 arrived at 10:23 p.m. Slight to the park at 10:25 p.m. and they closed the door on me as I was running up there. Ran across the entire terminal to get there and they would not let me on. Last Flight of the night to Bismarck. Missed my uncle's 90th birthday party. Would not give me food voucher. Delta gate agent told me she would lose her job if she did not close the doors 8 minutes prior. However the Minneapolis flight waited for 15 minutes for people to board that plane. How does that compute? Why would they not wait 3 minutes for me rather than pay the money to put me up in a hotel?"
Cons: "Miniature candy bars are not sufficient for an hour and a half flight."
Pros: "On time"
Cons: "Flight attendants not friendly"
Pros: "Food was so good. Crew was also very nice."
Pros: "Every one but the gate agent at Detroit going to Seattle at 7:40 loading time on 4-11-19. She was mean and curt and would not get my seat corrected I had to sprint for at least a mile to even make it. We landed the same time they were boarding"
Cons: "The attendants on the Detroit to Seattle flight suggested I go talk to the gate agent to get my seat corrected. They said the flight was not full. So I did. To be greeted again by the mean agent you told me to take my rear and get it on the plane that the attendants didn’t know anything"
Pros: "Good service"
Cons: "Video system locked up at my seat"
Pros: "Crew and generous pours of wine"
Cons: "The food was at best edible"
Pros: "The flight left on time and arrived on time, crew was pleasant and helpful."
Cons: "I am over 6 foot so comfort for me isn’t possible. It was an older aircraft so the seat monitor was of the older version but it did work and helped to pass the time while I was in my no leg room seat! I am NOT over weight! With turbulence there was only one opportunity for inflight beverage service."
Pros: "Good snacks. Nice crew. Nice seats."
Cons: "Pay WiFi? JetBlue does it for free.."
Pros: "Boarded and left JFK on time and arrived 15 minutes early to Seattle. Love DELTA."
Pros: "The nice staff and entertainment options."
Cons: "I usually fly delta and have a great experience - unfortunately my flight from Detroit to Seattle was not. To start off, i was flying with two other people and we were not able to get seats together, and the whole seating process with delta is really difficult even when I had called weeks in advance to see if they could try and seat us together. I understand with main cabin tickets you can only choose your seat as you check in, but it would be nice to be able to request seating with a person/group you are flying with. I was placed in the very back row of a busy flight, and noticed that the horrible smell from the bathrooms which made it unpleasant. As said above, I normally have a pleasant experience.. but being a delta sky member I feel as though i do not really receive any differences as to a non-member. I hope this review helps for the next customers! Thank you."
Pros: "Entertainment on the flight was fantastic."
Cons: "Delta really struggles with trying to get everyone in the plane in an orderly fashion. Window seats must climb over all of the aisle passengers that got on before."
Pros: "Surprised to see the hostess serving food on a domestic flight. Were courteous when we were sitting on the tarmac for 3 hrs waiting for clearance."
Cons: "Folks at the boarding counter were rude. Had one bag as a carry on, and was forced to check it in. Whereas saw other folks stow their two personal items in the overhead cabin."
Pros: "Flight attendants were great!"
Cons: "Flight was super late, I’m hearing impaired and there’s no apparent closed captioning option for anything I was trying to watch"
Pros: "On the first leg I liked the entertainment options. There were plenty of current content to watch and the screen was good enough. I still resorted to my iPad after a while but it was more because I wanted to watch something specifically rather than I had to. The food was decent but as usual the good stuff runs out before you get your turn. Order special food next time."
Cons: "I don’t like any airlines boarding process in general. They always seem inefficient and slow. I didn’t like the free headphones they passed out. They’re so awful that they really ruin whatever you’re trying to watch."
Pros: "I like Delta but this crew had such a shi**y attitude it was contagious. Yikes!"
Cons: "The gate staff and the flight staff. Rude"
Pros: "We boarded quickly, in zones. Staff were professional and courteous."
Cons: "Perhaps more than just 2 episodes of some TV programs eg Goldrush. Also more current shows."
Pros: "Staff were friendly and boarding was and getting off was easy because flight was super empty. Timeliness was appreciated too."
Cons: "Seats don't recline far enough."
Pros: "Was able to sleep for once. Nobody in center seat."
Cons: "Crying babies"
Pros: "Delta has great seats, friendly employees and engaged managers and pilots. Even their customer service Center reaches out to help on suggestions. I am flying to Portland for School over 40 round trips and I am saving $4,000 vs Alaska Air. Plus I get miles and discounts with the Delta Amex Card. I am very pleased."
Cons: "I don’t like harsh change in schedule fees but it forces me to plan. I wish the Seattle to Portland Eve flight landed in time to catch Portland Rail system at 11:50 PM"
Pros: "I liked the cabin interior and the inflight entertainment system."
Cons: "The complimentary fruit slices and cheese gave me servere food poisoning (strong symptoms for 36h+). The flight change (added fuel stop an hour before takeoff) showed in the app as canceled flight and disabled the boarding pass. And the several times at the gate verbally advertised on board WiFi didn’t work at all. Not a good expierence."
Pros: "Gate personal kept us notified about flight delay. Flight crew was very positive on plane and they were as miserable about the delay as we were. Snacks and drinks were brought out. The gate crew keeping us updated is what saved the name of Delta. If she didnt do that people would have been angry."
Cons: "Flight was supposed to depart at 0730. Actual departure was 1045. Three out of seven of the flight crew were not happy about how badly they were being treated by call center and /or management while they were delayed with us at gate. Snacks were brought out because of delay but they were just junk food. Nothing I could eat due to allergies."
Pros: "The seats"
Cons: "We purchased tickets together and our seats were not together when we checked in. We had one small roller bag for the two of us and we ended up having to gate check it along with 3 other people and then there was clearly enough room for it once we were boarded."
Pros: "Tons of free entertainment on the screen in front of your seat! Movies, games, and details on your flight, all available on your touch screen. USB charging is also available."
Cons: "No one told us they wanted everyone with a roller carry-on to.check their bags. An attendant told my sister that her bag needed to be checked. We did not receive this notification until we were at the gate, boarding."
Cons: "Left about 2.5 hours late because of a broken seat of all things. Apparently Delta doesn't bother to have maintenance staff on site at the airport."
Pros: "I LOVED the 2 seater plane, so comfortable traveling with a companion and not having the third person."
Cons: "Boarding. It seems that it would be smarter to board from the back forward. I didn't have any food so I rated that wrong. Maybe add an N/A to the survey."
Pros: "Received sky boarding despite having a seat near the front. I like the smaller plane because there was plenty more leg room where I was (9c). A variety of free snacks were offered along with starbucks coffee, score! I wish I'd brought my ipad to take advantage of the free wi-fi and movies in-flight. Take-off & landing were very smooth despite a delay upon take-off. Made my connecting flight with time to buy lunch."
Pros: "The flight was quick and quiet with a kind crew and captain that had a great smile."
Cons: "I didn't like the food."
Pros: "Availability of flight. Quick flight, on time"
Cons: "Lay over"
Pros: "Complimentary snack mini-meal. Early departure and arrival. Availability of extra seat and elbow room. Free movies."
Cons: "Entertainment screen would not tilt to comfortable angle when passenger in front of me reclined his seat, and the screen/system stopped functioning properly near end of flight."
Pros: "Getting to the correct destination."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "New comfort seats. Nice staff. Pilot kept us continuously updated."
Cons: "Unclear info on upgrade [priority boarding when upgraded?]. Inability to upgrade ticket made using mileage points or upgrade at counter at gate."
Pros: "The seats were the widest with the most cushion and padding I've ever had on any flight, I think all their seats were like that. The plane we were on had more leg room than your average flight. Also the backs of the chair were very tall, leaving even mpre head room perfect for tall people . I fly a lot and sometimes my knees hit the seat in front of me or when they recline it shoves the tray to close to you. Not on this flight there was enough room for me to lay back in the seat had the adjustable headrest that went up and down and also curved in to hold your head from falling on your neighbor next to you. Love the fact they had the USB plug-in in front of you. And the crew constantly kept coming through to empty trash and offer beverages. The plane was clean bathrooms in front and back of the airplane. Over all quiet engine and we were above the wings. Temperature good."
Cons: "The crew member that was checking in people at the gate would talk so fast we could barely understand what he was saying on the overhead announcement. I was traveling with someone who was hearing impaired so we were unaware of that they were getting ready to board. The electronic TV monitor wasn't updating to say boarding to notify people that would be helpful for the hearing impaired. Or--if a crew member is muffled on the announcement or talks too fast you can't understand or know what's going on. The most frustrating thing for me and my daughter we were both expecting to use Delta online entertainment. There are no monitor screens in the seats in front of us on this plane. So we were able to use our phones, but it would not download and once It finally downloaded we couldn't upload any of the movies. Connection speed way too slow. The warning said there were too many people on it at that time. Also I like it when they offer free headphones for people that don't have them. An example that would benefit people that don't want to listen to loud people on the plane or babies that are crying."
Cons: "Three bags were left at Paris and were delivered to me only after more than 48 hrs - lock of one bag was missing and other bag was in damaged condition"
Pros: "They had aircraft flying to my destination. All other airlines were booked for the time and the destination I had in mind."
Cons: "Long Delays, Over Booked Flights, Customer Service is not helpful, Wrong info delivered by Customer Service, No boarding gate info, Luggage was damaged, and I was charged a large premium with no added value. Delta sold me a 1st class flight because of their delays and overbooking their flights. This was because they could not fulfill the ticket I had. This was Delta's solution to their problem caused by them. I still have no idea why the flights were delayed. On top of all this, I overheard a walk-on pilot ask if there was room for him to catch a lift home. The flight attendant responded with "absolutely this flight is not full at all, you can sit right here". Wait I had to pay 200 bucks extra for an overbooked flight and you are having your Delta representatives say different. This was my first and last trip with Delta. I spent 1000 dollars for round trip ticket from Seattle to Spokane WA. No way is that OK or acceptable under any circumstances to treat your customers like this. The best part about all of this is, I have sent feedback and called customer service to talk to a manager to hear the blame put on back on me. Perception is reality Delta. Awful service, awful prices, awful care, awful communication, and awful value for the money."
Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"
Pros: "Flight was on time, food was fairly good, even on economy class."
Cons: "Probably not under Delta's control, but the customs at Seatac is extremely disorganized. The contrast between CDG (Paris), which was very good, and SEA (Seattle), which was very chaotic, was quite large."
Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Pros: "Very nice airplane and pleasant crew"
Cons: "Klm is the best, even on a 40min they served small breakfast."
Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."
Cons: "It's KLM. What else do you need to know."
Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"
Pros: "The crew tried to be helpful but were equally frustrated with the ground crew."
Cons: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."
Pros: "Newer plane, crew was amazing, seats were adjustable"
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Cons: "Late departure. Rush to connect."
Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"
Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"
Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."
Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Cons: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Cons: "not really"
Pros: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "Nothing to mention"
Cons: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"
Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Pros: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."
Pros: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Cons: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Pros: "Nice crew; clean plane; decent dinner"
Cons: "No entertainment system; insufficient knee space"
Cons: "Food and one bathroom out of service makes an awful flight"
Pros: "Good service onboard, good food. On time."
Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Pros: "Service, technology"
Cons: "Could not print by boarding card and was not allowed to board in Amsterdam"
Pros: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Cons: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Pros: "Easy boarding, plenty of room"
Cons: "old plane, tight and uncomfortable"
Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Cons: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Pros: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Cons: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Pros: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Cons: "Nothing to improve"
Pros: "Quick (relatively) flight."
Cons: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Pros: "Excellent service"
Cons: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Cons: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
Pros: "The flight crew were kind, polite, and attentive."
Cons: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
Pros: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Cons: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."
Pros: "Quick and efficient flight. Crew very organized. Great language skills"
Pros: "Captain was updating us with the delay status."
Cons: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."
Pros: "The service of the crew onboard"
Cons: "Entertainment not to many recent movies and the boarding process was a little bit confusing."
Pros: "Very friendly and helpful crew."
Had to pay £65 (~$90)to check my bag even though it was free on the outgoing flight. Had to pay surcharge for paying at check in even though I tried to correct in advance over phone and online. Kayak was no help.
Awesome! I traveled in business, love it!
Pros: "The lie-flat seats were just great ."
Cons: "Storage space should be made available beside the seats , especially during take-off and landing. There is none right now , and that's in Business class."
Cons: "Seat in front of me was mostly lowered in a position that caused an uncomfortable force against my knees. My neighbor had to place his knees in my sitting area for the very same reason. Otherwise everything was great."
Pros: "Crew was ok, But seats so tight, Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor."
Cons: "Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi, Please learn from Qatar Airways."
Cons: "Quite narrow seats and seat pitch in economy, but the price was right. Poor quality seatback screens but a good selection of films and tv"
Pros: "Crew is amazing"
Pros: "Crew was amazing, service was super attentive. Plane was new with plenty of space. P"
Cons: "Really exceeded my expectations for a short haul flight. Kudos to Aeroflot!"
Pros: "Smooth flight"
Cons: "Better leg room, better food, friendlier crew. Today you only get good treatment if you pay extra for it... Something is wrong with the pay-for-good-service model most airlines follow"
Pros: "clean planes, timely service, nice flight attendants"
Cons: "no power outlets narrow selection of juices/water on the plane"
Cons: "Slow on boarding. I was swipe-checked twice, including the one by the airline."
Cons: "Plane was 1 hour late and missed my flight."
Cons: "Seats were not very comfortable, although there was enough leg room"
Cons: "My luggage did not make it despite the long layover in Helsinki."
Pros: "The blueberry juice was good!!"
Cons: "Sitting by the bathrooms. There weren’t even pretzels."
Cons: "The flight from Helsinki arrived 2 hours late to JFK due to mechanical reasons causing some passengers miss their connectiing flights, which is quite normal in airline practice. What was not normal and supper aggravating was the fact that nobody met us at the gate to help us rebook our missed flights. We had to find an AA agent in the departure area and stand in line with other passengers who were checking in to their flight to Jordan. There was no customer service what so ever provided by Finnair."
Cons: "Finnair had the worst leg room I've ever had in 50 years of traveling. It was so TIGHT that my knees were pressing up agains the seat in front of me the whole 8 hours of flight, even though I am only 5'7"! I felt really sorry for those passengers who were taller. Finnair also lost my checked in bag and delivered it 36 hours later without providing any compensation. Coming back the flight was delayed due to mechanical reasons, which caused a number of passengers miss connecting flights. This is one of the things that can happen to any airline, but only Finnair failed to provide an agent to take care of the passengers who missed their flights. So, after a 2 hour delay and 7 hours of traveling in the air, the stranded passengers had to find an agent in JFK who would rebook their flights. One of the worst traveling experiences. Will never travel Finnair again!"
Pros: "The staff was professional and friendly. The waits were short on boarding."
Cons: "The flight was over an hour late. The baggage reclaim belt broke down, which delayed our arrival at the target even more."
Cons: "Late takeoff caused me to miss connecting flight from helsinki to Tallinn"
Pros: "modern aircraft, excellent service , nice crew"
Cons: "Layover and delay we're extremely wrong and they booked me on a separate flight from my party."
Pros: "Despite leaving 5 hours late we arrived only 3.5 hours late so cheers to the pilot."
Cons: "Flight from dublin was delayed about an hour. Flight from Helsinki to Chicago was delayed almost 5 hours and all they gave us were 8 euro in vouchers which isn't even enough to eat at the airport. Communication on delays was poor and staff was not helpful."
Pros: "It was a very smooth fly,enough space to sit,great staff."
Cons: "The entertainment TV is very low quality ,bad sound and very poor choice of music.One in the front of me didn't work and I used one beside me..I don't take it too seriously,but that is what I experienced and noticed."
Pros: "Vistas along Mediterranean departing Nice"
Cons: "Interesting conversation with fellow passenger"
Pros: "Very easy check-in process, very easy boarding process, flight attendants were pleasant. Comfortable seat which allowed sleeping easily"
Cons: "no problems"
Pros: "The cabin was very clean and the flight was smooth dispite heavy crosswinds on approach."
Cons: "The boarding was awfully slow, and the flight departed nearly half an hour late. The cabin crew offered free water and coffee, once. Even then I had to ask the flight attendant, they did not ask me. No entertainment on the flight, magazines were rather pricy so I read a book and caught up with some sleep."
Pros: "I was surprised with an amount of drinks and food provided.Everything was delicious, and we were very hungry so imagine our happy faces. The crew was professional in all ways.Flight was smooth and comfortable-applause for the pilots!"
Pros: "The flight was great...the staff are wonderful people...they are so sweet and kind...they work so hard...the service was great...I love their personalities..The Movie selection was awesome...Because of my broken leg, they were there to help me right away...amazing crew...will be flying with them again in October....looking forward to flying with British Airways again... Thank you for the care... Yours Truly, Sylvia Smith..."
Cons: "I have no complaints at all...."
Cons: "I booked this through Finnair and it was a British Airways code share .I was unable to get the record locator for BA and could not check in prior to getting to the airport ."
Pros: "The crew was incredibly helpful and accommodating when we discovered that I was not registered for a vegetarian meal. Bebe crew make sure that was taken care of and we're very very friendly in the process"
Pros: "The crew members were very helpful and kind. Seats are okay. The music selection was pretty good."
Cons: "If you are not planning to sleep, bring your own book, tablet and earbuds! The airplane has no individual screens for entertainment, only tiny drop-down screens."
Pros: "Wonderful service from the crew, especially given that we were traveling with a toddler and an infant on such a long flight. Everything went smoothly."
Pros: "The flight was so-so. Cramped seating with mediocre food."
Cons: "The problem I had was the multiple email updates from Kayak with the wrong departure time. Fortunately, I checked with American directly. Even after the flight departed I was getting emails that I still had four hours left. Doesn't make sense."
Cons: "The crew moved me to another seat on the return flight which allowed me entertainment but I hadThe entertainment console at my seat location on both flights to and from London did not work. That's 10 hours! to move away from my companions."
Pros: "Having read horror stories online about booking with Kayak's partner Justfly, I was prepared for the worst (last-minute cancellations, partial refunds, all-around crummy service). Actually, my Finnair flight was great - it was operated by BA, so it was a nice new double-decker Airbus plane. It was maybe 3/4ths full, so I nearly had a row to myself - shoutout to the jerk who decided he was entitled to the aisle seat. The flight was smooth and easy and best of all, it cost a fraction of what the BA price for a one-way from SFO to LHR cost."
Cons: "The food on BA continues to be meh, but what most people don't realize is that ALL airline food is meh, because your tastebuds don't work properly 30k feet in the air (it's a scientific fact)."
Pros: "It was not Finnair it was all British airways."
Cons: "Never picking up garbage (telling us the next crew will do that) The cabin a mess. NO LEG ROOM. Terrible."
Cons: "Small uncomfortable airplane."
Pros: "It was Iberia airline"
Cons: "Put in call light three times without response. They just shut it off!!"
Pros: "American Airlines executive club checking and boarding is quite good in an always packed airport"
Cons: "Very old plane. Not a nice crew."
Pros: "The boarding process was expedient and the food was ok and standard for these flights."
Cons: "I travel at least 1 week a month either to Europe, South America or across the United States. The Airplaine was extremely old and looked like it was not refurbished at all since the 90's. Unlike basically every other airline (including airlines from the developing world) the plane did not have a personal entertainment system which is rather vexing considering the flight is so long. The decoration of the plane looked old and worn. The crew were more interested in getting the job done quickly than properly."
Cons: "Sat on runway for almost three hours. Delayed connection."
Pros: "It was a wonder flight. Great staff!!! highly recommended."
Pros: "Food, drink, and movies were great! Gotta love the A380 and British Air"
Pros: "The plane left an hour late .... but ... in the middle of a snow storm which in normal situations would have lead to the cancellation of the flight. So ... something which normally would be a major negative view is now actually a positive comment."
Pros: "And perfectly on time!"
Pros: "Maybe they should call these flights "Byzantine Airways". Finnair doesn't fly Boston to London, so my Finnair flight was on British Airways, but I did it that way because BA wanted more money that day. As a flight, it was OK. I don't think I have much to say about Finnair."
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
Pros: "Seats ok. Crew is super. Drinks offered"
Cons: "Nothing, AF rocks"
Pros: "El entretenimiento"
Cons: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Pros: "Clean plane , good crew ,"
Cons: "they didn't load my baggage from flight 1 to 2"
Pros: "How great everyone was and smooth sailing."
Cons: "Made sure the flight was not over booked."
Pros: "Crew were very good."
Cons: "No vegan food available."
Pros: "Great and friendly crew"
Cons: "In-flight system had some problems and seats seemed a bit uncomfortable"
Pros: "The sear was messy they didn't clean it it was full of pieces of bread."
Cons: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
Cons: "Staff Curtsy and overall gestures!!"
Cons: "Delay in take off 45 min!!!!"
Pros: "Not much, seats are super uncomfortable"
Cons: "Better code sharing with KLM"
Cons: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Pros: "Flight was on time."
Cons: "In flight complimentary food and drink service could have been better."
Pros: "Entertainment system failed repeatedly."
Cons: "Entertainment system failed repeatedly."
Pros: "The entertainment options were great."
Cons: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."
Cons: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Pros: "Left on time. No turbulence."
Cons: "Baggage check in was stressful"
Cons: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Pros: "Flight was in time"
Cons: "Better in flight entertainment"
Pros: "Everything! It was a wonderful experience."
Pros: "Food was good, crew was very professional and courteous. Flight was smooth."
Cons: "Coach was cramped and the video system didn’t work very well"
Cons: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
Cons: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Pros: "Their evacution video is interesting"
Cons: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Pros: "Everything was fine"
Cons: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Pros: "Absolutely everything perfect."
Cons: "Through my own fault I ordered a different seat instead of window seat. :)"
Pros: "Crew was very nice and the plane was clean and comfortable"
Cons: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Cons: "I don’t know why they keep making boarding with stairs and bus."
Pros: "The quality of service from the staff and their courtesy. A great asset of the airline."
Cons: "My luggage was left behind - this despite my being lifetme platinum."
Pros: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Cons: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."
Cons: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Pros: "Nothing particular"
Cons: "Nothing particular"
Pros: "Good cabin, but very conjugated :|"
Cons: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"
Pros: "The crew was very nice and helpful."
Cons: "We ordered a vegetarian meal. However, the vegetarian option offered to those who did not order a special meal looked better than the vegetarian option that we received."
Pros: "General air of professionalism is reassuring"
Cons: "Food, crew appear rushed"
Cons: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Pros: "You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights"
Pros: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
Pros: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Pros: "Great food, pleasant crew."
Cons: "Comfort economy okis seats are wide, with good legroom, but did not recline and hard as a rock. Entertainment system hard to use, finding movies very tedious."
Pros: "Movie selection was awesome! Food was good too."
Cons: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Pros: "I like service of AF"
Pros: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
Cons: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."
Pros: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Cons: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Cons: "Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport."
Pros: "Great aisle seat on a modern plane.I was in the middle seat on an older plane for the trip there (close to 8 hours), and it wasn’t as comfortable. The trip from Reykjavík to Seattle was great: comfortable seat and more room, though they were both in the same fare class."
Cons: "7.5 hours flight..not even a complimentary snack is offered!!"
Pros: "Crew great"
Cons: "Legroom tiny"
Pros: "My kids loved the games and movies."
Cons: "They ran out of Pizza, which was offered for $9 a slice, before they got to our row. I would like to get a full can of soda for free rather than a 200ml cup. During boarding, they boarded all zones at once. We went into the walkway, and we had to stand there for a while."
Pros: "THIS AIRLINE IS RIDICULOUS. CANCELLED ON US AS SOON AS WE LANDED IN FRAMCE. DIDNT ENJOY IUR VACAY BECAUSE OF IT."
Pros: "The in-flight entertainment system is very good (once you get past the spam video ads for Icelandic attractions). The flight crew on both flights was very attentive and friendly. I really appreciate that IcelandAir gives out toy boxes to the children on the plane; that's very nice."
Cons: "They give you no food whatsoever, even for transatlantic flights (not even snacks), and they do not make you aware of this prior to being on the airplane. If you want to eat, you have to purchase their overpriced airplane food from the menu."
Pros: "Short duration and cheap price."
Cons: "I wish there was a larger selection of food to order and that the portions were larger. The beverage cart only came by once during the trip, though water was offered twice. The entertainment selection was mediocre with mostly old movies and many movies offered only in Icelandic."
Cons: "Icelandair attitude suck and is the reason I will not even visit Iceland now."
Pros: "A bit more leg room for a budget airline. Water and toilet were free."
Cons: "Very expensive and limited food options for such a long flight. Impossible to avoid the very third-world Reykjavik airport. The facilities and services were not adequate to serve the volume of passengers passing through on the weekdays we were there. The over- crowded spaces presented both safety and security concerns in my opinion."
Cons: "Icelandair does not serve food, flights are very hot, get very little to drink"
Cons: "The booked flight from Hamburg via Iceland on June 1. was canceled, information given to us in Hamburg were non existent. To rebook a flight for the next day took over two hours by phone via an Iceland Air number in Frankfurt!"
Pros: "flight, crew and over all service provided by Iceland air was outstanding nothing to complain about at all"
Cons: "this is something Iceland air has no control over this is an airport problem and Isavia is to blame. The company controlling boarding lines in KEF should have their head checked. There is nothing to help people get in correct boarding line"
Pros: "Inexpensive ticket. Boarded and left right on time. Small, crappy plane (757=200). It was so old, there were still ashtrays in the back of the cabin!"
Cons: "The D gate area for check-in is a zoo, and we saw more than one couple looking for the correct gate. We were charged a bag fee of $77. IF one goes on line 36 hours before you can get if for $55. We were unaware that the bag wasn't included (our bad, of course), but when we pointed out that on Iceland Air check in there was NO place that asked for bags?? They said it was our fault for not "reading the fine print". We can only check in 24 hours in advance, so WHO would think to "manage trip"...36 hours in advance?? Especially in rural Iceland which is where we were 36 hours ahead of time. We would have gladly paid the discounted rate for the bag, but no on was willing to help us with that, so we got soaked for $77 and were told to take our concerns to Iceland air customer service."
Pros: "Just enough room to be comfortable and the seats reclined enough so you could sleep. But I watched three good movies instead."
Cons: "I would have looked led a free cookie."
Pros: "Good movies, good amount of leg room for coach, transfers are super easy in Iceland (KEF)."
Cons: "They waved a 95$ checked bag fee for me so when your booking look to see if its included. No free food on the plane and Iceland can be expensive."
Pros: "Flight attendants seemed nice."
Cons: "I think Icelandair maybe the most disorganized flight I’ve ever been on. 3 of our 4 of flights were delayed, one for 3.5 hours. Found it amusing How they provided a 14£ Refreshment Compensation but announced it after almost every restaurant had closed. Information agents were either unavailable or late when an issue was present and weren’t helpful most of the time. I would do my best to never fly IA again or recommend them to anyone, especially those traveling to and from the US/Europe."
Cons: "Refreshment cam 3 hours after departure Wait lines everywhere because the plane was not ready when they opened the gate"
Cons: "No free meal or alcohol. Small seats."
Cons: "No complimentary meal for international flight or even snacks. Food for purchase not great and expensive. Seats not very comfortable and in our row could not raise arm rests."
Pros: "They are very good with kids."
Cons: "Adult meals were not included, and I wish they would have offered water more often given the length of the flight."
Pros: "Otherwise excellent service yet again, but..."
Cons: "the airport's getting too small for the amount of flights leaving. almost impossible to get to gates because of people waiting to board blocking the corridors, the lines to everything were too long. Also the way random security checks were organized was terrible."
Pros: "Chairs in good shape"
Cons: "No food is provided."
Pros: "My luggage made it."
Cons: "We got to Iceland late, ran to the gate to catch the next flight, got on and found out you don't provide a meal. It's one thing to have time to buy food you actually want before you board, but if it's your fault for a delayed flight, it just seems unfair. We had already been traveling for 6 hours and it was dinner time when we boarded. The flight took off (and unlike most flights I've ever been on) the crew took until close to 9;00 to serve us anything. Needless to say we were hungry, tired, and frustrated to pay for overpriced small portions of junk food. Not even complimentary pretzels?! I was more comfortable on my hour long flight to Boise from Seattle where we got free snacks and the flight crew booked it to get us drinks before turbulence set in and they had to sit down. Also, though the exit row gives extra leg room, not being able to put your seat back on an 8 hour flight is tough. In the past I've had amazing experiences with Iceland Air. I'm sad to say this time wasn't one of them."
Cons: "Not only are food prices high in Iceland... they make you pay for food on a 8 hour trams-continental flight!!! Ugh!"
Pros: "The staff were all very professional."
Cons: "Food is extra. (Understandable for a regional flight.)"
Pros: "On time departure, on time arrival and good in flight service provided by excellent flight attendants."
Cons: "Confusion at the airport, but that was due to sheer number of travelers. The airline staff handled it very well."
Cons: "It was difficult to go seven hours without complimentary snacks - even pretzels would have been helpful! As a traveling student, I couldn't justify spending money to eat on the plane so I just made sure I packed my own food."
Pros: "Adequate space around seat; movies"
Cons: "Flight delayed >hour with passengers already on plane which made being on a 7+ hour flight even longer; terminal at Reykjavik was very crowded without adequate seating; food very expensive and long lines."
Cons: "The over size baggage drop and check in process were very lengthy and fraught with problems."
Pros: "The airline was wonderful and managed to get us through the airport with such a small layover. Your employees in rekjiavik are awesome!"
Pros: "Non stop flights, free 7 day layovers Fair to competitive pricing Clean planes, lovely staff"
Cons: "Food us only available for purchase, per usual, steep prices for airplane food. Variety is alright, quality is fair. Not use to an international flight not offering food. Entertainment was slim on blockbuster movies. Don't forget to bring your own head phones or available for purchase."
Cons: "Food was available but cost $$$$, on such a long flight I would expect a complimentary meal, or at least a snack. NA beverages were free at least."
Pros: "I liked the in flight entertainment."
Cons: "The cabin was way over heated and the boarding process was unnecessarily long and arduous. The flight was extremely turbulent after the captain guaranteed good weather."
Pros: "The entertainment was great. It made my 8 hour flight bearable as I had something to watch/listen to."
Cons: "I must have had some bad luck because I was sitting next to an Icelandic man who was incredibly chatty and intoxicated. I kept wondering when the flight would cut off his consumption because throughout the entire 8 hour flight, he ordered drink after constant drink. Two wine bottles and countless vodkas. The amount of his drinking added to his rude behavior and he spoke very ignorantly and blatantly rude about my home country. I was discouraged when no staff member cut him off or asked him to behave respectfully. It was a very uncomfortable flight."
Pros: "The entertainment screen is very good and offers lots of choices, especially important on a long flight."
Cons: "The boarding process was something I've never encountered, and I've been flying for many years.. It was a cold rainy afternoon and all passengers were told to get on a bus out on the tarmac. We walked out through gale force winds to get to the bus. There were approximately 100 people on the buses. There were no seats bus and we all stood jammed together for at least half and hour, not knowing why or how long we would be there. An elderly man standing behind me said he thought he was going to have heart attack. The windows were all steamed up but someone finally opened one to let in some air. Even when we finally all got settled in the plane for the flight, there was no explanation, compensation or apology for the crazy bus caper. I will never fly Icelandic Air again."
Cons: "The chicken curry was abysmal and very expensive for what was provided. The crew did not come through to collect garbage after the meal so we had to have our tables down for most of the flight which really limits leg room. Lineups were ridiculously slow and there was inadequate sitting room prior to flights."
Cons: "The boarding process in Reykjavik was very out of control in the sense that people lined up in the hall and had no place to sit for a long. Of time waiting for them to start boarding the plane."
Pros: "Liked that it was a direct flight, and thus was convenient. Decent seats and nice to have aisle seat."
Cons: "1)In flight food--No included food or alcohol on an 8 hour international flight?? In all of my travels, I have NEVER seen this. Seems cheap. Didn't even include peanuts or pretzels!! Glad we brought our own food onto flight, after having learned the hard way on way over to Europe from Seattle. Over $15 for a sandwich?? Absurd 2)Coming back from Iceland to Seattle, I saw many open seats in the Exit row, and the stewardesses refused to allow anyone to sit there, including a kind elderly couple whose husband was randomly selected to go through an hour-long stressful security check (despite being enrolled in the Global Entry program)."
Pros: "The blankets were warm and he entertainment had a good selection."
Cons: "No free food on a 7.5 hour flight.... and the food options were so meh. I bought this measly little salad for 13€ both ways and was still starving but kind of opposed to spending more on what was essentially a lean-cuisine with the Iceland logo. For reference, a 10 year old ate 3 of the in-flight meals (so about 40€ worth. That's how small these things were). Overall decent flight but I saw no difference in service or amenities on this transatlantic flight compared to any domestic flight."
Pros: "(The same evaluation applies to this flight as to the previous flight from Brussels.)"
Cons: "The boarding process was very poor. There were at least 4 US-bound international flights crammed into a tiny corner of the airport, all trying to board simultaneously (Denver, Chicago, Boston, Seattle). There were hundreds (maybe a thousand) of people standing shoulder to shoulder trying to get to their gate. There were few, if any, overhead announcements to inform passengers of the boarding status. There was no organization to the boarding process. We didn't board by group, zone or row, so it was a free-for-all on the plane. This led to very long boarding times. I think the boarding situation was actually dangerous. If there had been a fire or an emergency in that boarding area, there's no way those several-hundred passengers would be able to exit the area safely."
Pros: "Crew was helpful. Legroom was good."
Cons: "We had to buy headset and food onboard for an international flight of seven hours. Cheap airline, charging premium prices. We will never fly Icelandair again."
Pros: "The smallest plane with the LEAST comfort I have EVER experienced! NO space, NO sleeping, CONSTANTLY being run into by the cart AND people in the aisle; a REALLY horrible flight! I will NEVER ride that plane again! Get new wider planes NOW!"
Pros: "In flight entertainment was good"
Cons: "A warm meal would be nice."
Pros: "The crew was amazing! Really went out of their way to make everyone comfortable. It was freezing on the flight and the flight attendant looked all over the plane to find me a blanket. She was extremely attentive. The entertainment selection was great, made the long flight go by very fast."
Cons: "You have to pay for food, which I would have been fine with had it not been over priced and tiny portions. It was $13 for the one real meal, and it was like a 3rd of a portion. I could have had 3. I ended up spending almost $40 to fill me up on food for the flight. The flight was extremely cold."
Pros: "Nothing at all"
Cons: "First time to fly with Iceland air. Last time..to do so. Outdated movie selections, at one point my sound on my video console stopped working. Unfriendly crew and flight attendants. My trash was ignored while they took the trash from the passenger sitting in the middle seat and on the aisle seat despite my attempt to draw the flight attendant's attention. Interestingly my fellow passengers were Caucasian. I could not conclude if I was that dark that the attendant failed to see me and my trash.. No disclaimer stating complimentary meals are not served. Passengers pay over $1200 for flights and your airline charges them $12 for food? Ridiculous."
Pros: "- We arrived safely. - Crew was cordial, polite and professional. - Company allows delaying flight delay up to a week free of charge, to enable tourism in Iceland (we did not take advantage this time)."
Cons: "- Reykjavik airport boarding is a mess (as always). No waiting area with seating near gates. People are standing in hallways like cattle. - Plane was louder than usual, even though we were seated near front, 2 rows behind first class. - insufficient legroom for taller people. - company charges extra for exit row seats. - no complimentary food, except for children under 12, for a transatlantic flight. - some trash (plastic bottles) left under seats from previous flight. - human waste smell from septic tank in cabin toward end of flight."
Pros: "It was a full flight, which caused delays in boarding. It would have been better to organize the boarding process by some kind of a system, such as rear to front or similar. When that is done, it usually speeds up the process."
Cons: "As I said, the unorganized boarding process caused everyone to just crowd onto the bus and then on the plane. This caused delays."