One of the restrooms didn’t work. The ones that did never got replenished. Flight attendant just sitting there on their phone. No notification that the bathroom was broken so long lines. Apathetic crew.
I am in a wheelchair The gate agent knew exactly how to boarding A wheelchair first also the flight attendant knew exactly what she was doing
They did everything right and everything happened right on time.
Not really a “Delta” problem but worth mentioning: Boarding was a difficult process. TSA seemed understaffed and Pre-Check took longer than regular TSA. The supervisor was frazzled and yelled at travelers. Once through TSA, we had to put our carry-ons through another x-ray machine. Then queue up to board with both boarding pass and ID. Then, when we got to the stairs on the tarmac, we had to show our boarding pass again. Maybe this is just normal for Kona since the terminal is outdoors (but still a “secured” area).
Checkin was good, fllight ws good. Onlly complaint is lack of foot on 6 hour flight from Seattle to Boston. Snacks were flimsy - chips and cookies. could have offered something more substantial for such a long flight. I know you can buy food in airport but for the price you pay for a ticket, they should step up for the passengers.
Much better than I expected. I had an economy ticket so I was really happy the flight was so comfy and the service so generous. Passengers were all polite too.
Flight was delayed, we could have been notified earlier and in a consistent manner. App was not refreshing for another passenger to get the latest flight status. We could have stayed and waited at the hotel instead of waiting at the airport had we known the flight was going to delayed for more than 5 hours. The toilet is too tight, and needs to be cleaned more frequently (every hour). The entertainment screen froze, the touch screen not responding to touch. We were upgraded to comfort, it is more comfortable than regular economy seats.
It was fine. 55 minute flight. No snacks or beverage service offered. Boarding went smoothly and my walker was waiting for me on the jet way.
My flight was cencaled due with the bad weather on Sunday the crew was poorly mistaken my luggage supposed depart with my flight instead I didn’t have my luggage for almost 3 days the website is poorly respond to my complain until I have someone to do it my connection smooth their not even respon or email me even the have my luggage
8 hours late and the plane smelled like urine, that smell in the morning when your child wet the bed in the night.
Crew attendants attention to the travelers. Good food. I always fly with Turkish Airlines
Our flight attendant was stellar with great anticipation and attention to details. Food was very good, and overall flight, though very long, was really good.
Turkish Business Class is a wonderful experience, and the best inflight dining experience I’ve had to date.
They are absolutely impossible to get hold of. A death in the family caused us to delay our departure. They are impossible to get through to and after waiting 41/2 hours I was told they would not consider helping us. They cancelled our return flight and have not reimbursed anything. I strongly urge readers to consider a different airline.
Delicious food, comfortable and clean plane. It's a little cramped in the hall in front of the gate.
Absolute worst airline. Charged us $720 to check 4 bags (2 of which were carry-on). Entertainment systems didnt work. And on a 12 hour flight they served 2 meals and never once came around outside of those 2 meals with a beverage or cup of water. Will never fly them again.
Turkish Airlines is amazing. I have a problem with the ticket I purchased through the kayak website. I have filed a complaint related to the fact that I was contacted by phone on the day I purchased the ticket and told that the amount that the ticket had been advertised for was not accurate and that I had to pay more. This is totally fraudulent. I will look into addressing this further tomorrow and will never ever use kayak again.
Definitely not a fan of Turkish Airlines, their seats are very uncomfortable. Felt very cramped up. Food was very poor in quality too, very little to drink during service.
The seat in the 787 was broken and did not keep us in the upright position. Also the entertainment system was broken for some channels and only had audio and no visual display.
Long haul flight need to have better snack/food options. Toilets were not refreshed regularly. No toilet paper or hand wipe tissues.
Crew was wonderful. I knew going in that the seats were not lie-flat in business class, but they reclined less than I expected. To save on waste, you have to ask for which pieces of the amenity kit you are interested in, which they will gladly give to you. Flight was fairly short, so no issues. I did have one piece of luggage not show up at terminal on landing. They were great about looking for it. Found it...it actually did make the flight and was listed as "not picked up" (?????--we stayed over an hour looking for it, including in the odd-sized baggage claim.) Since "not picked up" they will not ship to my house and I have to go back to airport, which is in another town. I probably could have pressed this issue, but headed back to airport for another flight anyway, so will pick up then.
It didn't happen. Icelandair cancelled the flight from Nuuk, Greenland to Reykjavik, Iceland so I couldn't fly to Portland. Additionally Icelandair rebooked me on a flight that got cancelled too.
The ticket was reserved in my name but not paid for by underpricer. Alaska airlines was unable to issue my ticket (could not connect the ticket with the PNR) due to an error with underpricer and I spent the better part of 2 hours at the ticket counter trying to rectify.
The Icelandair crew was so kind!!! Thank you for making my first trip to Paris a great one!
I am not going to fillo this out for each leg of my trip. My first review holds for the experience
They wouldn’t check in my luggage even though I had one checked bag prepaid. So I took my bag to the gate and tried to check it in there and two employees scolded me for bringing a large bag to the gate. I told them I was trying to check it in and that it was prepaid, and they said they couldn’t guarantee that it would arrive at my destination but they finally let me drop it off when boarding the plane and pick it up right after exiting the plane. There was no food, and there was no entertainment.
The boarding process seem to take longer than necessary, resulting in a 20+ minute delay
One of the worst airlines I ever flew. Boarding is a disaster, they are always late, the planes are overly crowded. Everyone on my flight lost their connection because they were 2h late. Reykjavik is also not the best airport out there.
Flight was delayed. They did a terrible job rebooking me. Agent on the ground was useless. The partner airline who ran the plane was able to help me but Iceland air was useless
Flight delayed Delay to the gate upon arrival Baggage took more than an hour so we missed our connecting!!! Terrible experience!
the blanket was great and pillow helped. really need a toothpick packed with meals
I was never able to use this flight. I booked my flight through KAYAK, using cheapfaresflights, and the agency did not book the ticket correctly. When I went to check in for my flight in Rome, my details had changed. My name was incorrect , and the itinerary was not what I had paid for. I was unable to board the flight and I had to purchase a second ticket at considerable expense. Unfortunately, no one at KAYAK or Cheapfaresflights was able to help me. They both shifted the blame on United Airlines, United Airlines was able to provide me a full detail that the error occurred on the travel agencies side. I consider this fraud and will pursue it further.
This was the worst flight of my life. Economy seat directly behind a premium economy seat with extra recline meant I have about 6 inches between my face and their chair. My seat would not recline at all. I couldn't even use my laptop on the tray table because I had so little room. I was in a casket basically for 10 hours. Completely unacceptable.
Very comfortable plane. The food was very good (for airplane food). The crew was great
Food was much better than my outbound flight. On-time. Good service. I had a problem with my entertainment screen, but the attendant fixed it promptly.
I pre-ordered my meal and did not receive it. The seats are very old, uncomfortable and dirty. The crew was excellent and made my stay on board comfortable and enjoyable.
The only thing that the airport can improve which will help Lufthansa from delay flights is to warn the passengers that are flying to the USA to be earlier to the gate due to the documents check that in our case delayed the flight
SEA to Munich flight was turbulent and you could hear rattling in the plane. The food was TERRIBLE, return flight was better. We will not fly Lufthansa in the future.
Flight was good, staff members were helpful and energetic, food can be more tasty.
Fast boarding, great entertainment on board, lots of updates from the capitan during the trip, no lost luggage issues
Missed this flight. $5000 to rebook next day. Horribly rude staff in Frankfurt. Everyone we encountered was either not helpful or outright mean.
Condor's computers do not work. They do not leave enough time to catch a connecting flight. Condor had to book passengers on a different airline to make their destination. They lost my niece and nephew's luggage. The bathroom had pee all over it before the flight took off.
Awful!! We got stuck in the passport line for two hours. Condor acknowledges that the lines are really long but says it is not their problem and would only rebook us in two days. We are stuck in Frankfurt for two days and it cost us $500. Condor stated that they gave us a 1.5 hour layover which was more than enough time and in the next sentence said, yes we know the lines are a problem.
It was freezing cold, the flight delayed and then I got rebooked to a different connecting flight with a four hour waiting time even though I would have easily made my initial connection
Absolutely the worst food I ever had on any flight. Half of passengers simply didn't eat their meals, as I noticed.
The crew was friendly, but the comfort of the plane and the food definitely had room for improvement.
The seats are too close to the ones in front.
Seat was the worst I ever had in an airplane
I will definitely recommend your service. This is my first experience with Condor and so far it was great!
A flight attendant placed a meal on my tray. I was in 44E. The passenger who was in 44G had gone to the bathroom. I ate the meal. When the passenger in 44G asked where his meal was the flight attendant put the blame on me. She claimed another attendant put the meal on my tray. She then claimed when she gave me the meal she asked me if I had ordered a special meal. She did not Worst experience I have ever had with a crew member.
