HAN - HPN
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Top airline flying Hanoi Noibai to White Plains Westchester County
Scores according to KAYAK customer reviews
Cons: "I was disappointed to use 40,000 points for each of three one-way award tickets, for a total of 120,000 points, only to have two of the chosen seats changed without any notification before hand. One aisle seat was switched to a window seat."
Cons: "The crew was understaffed. I sat in the back and it took about 1 hour to get A beverage. The male flight attendant was friendly and helpful. The female was rushed and too business like. To see the online entertainment one had to know to download some app PRIOR to boarding. Who knew?"
Pros: "Efficient boarding and friendly crew"
Pros: "Staff was friendly"
Cons: "One hr delay"
Pros: "Hope the flight attendant was awesome. She should be filmed for training videos."
Cons: "Update bathroom. Sinks almost too small to use with the facet type installed. Super gross bumping the sink basin in order to wash hands. Acrobatic feat to get done."
Cons: "Departing closer to scheduled time - lack of flight attendants causing a three hour delay is not great at all."
Pros: "Boarded a little early and everything was moved along smoothly and efficiently. Quick and painless. Very smooth landing."
Cons: "Everything went wrong, a car stuck behind the plane. Really? Such BS. Sat in line to take off but wasn’t informed we’d be sitting there for 30 mins."
Cons: "My baggage was lost."
Pros: "I purchased a ticket for my 18 year old dog $ 125.00 each way to fly with me to Kalispell and back. She is so old that she can not SEE, HEAR, or BARK any longer. I understood she needed to be under the seat for take off and landing but I was told by the ticket agent and flight attendants on my first flight that she could sit on my lap during the flight. Everything was great on the way there. On the returning flight,.... the flight attendant was so RUDE to me. She saw that after we were airborne and at a steady altitude, I brought my dog "Kacey" up into my lap. She immediately raised her voice and stated the dog needed to remain on the ground. I politely explained her condition BUT she refused to listen to anything. I put my poor old dog back under the seat. After approx 20 min I could hear her patting very loud. I lifted her again and asked a different flight attendant for some water. She was very hot on the floor. Or course, the flight attendant saw my little chihuahua drinking the water and said that after she drinks a little more, she must remain under the seat. By now, my husband is getting annoyed. He tried explaining to the flight attendant the medical needs that my dog has " she's on protein shakes" which were approved their security. and how fragile she is. She can't BARK, SEE, or HEAR. Yes, we will be putting her down soon but we took her to Montana for my daughter to say her GOODBYES!! Sorry to say, but that flight attendant has turned me away from UNITED AIR LINES forever. Feel free to call me 352-804-8344. You may send this to UNITED AIRLINES too!! Thanks Karen Hope"
Cons: "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
Pros: "Nice Hosts?"
Cons: "Cant watch TV for free- stuck watching gold rush whatever that is. Seats were uncomfortable knees felt cramped up smelled funny could not sleep, because the seats were not comfortable we sat at the gate for too long we took off late why didnt we de-ice beforehand? I dont understand why they say "we need to check your bags" when there is plenty of overhead space. It's stupid"
Cons: "No tv"
Pros: "the flight left on time"
Pros: "I arrived without dying or the plane crashing."
Cons: "The plane interior was was cramped, old, dirty, and held together with caulk. I'm not a big person, but this plane interior was designed for midgets or children. Needs to be modernized, updated, and cleaned! I did not feel safe on this flight. Also, this flight was delayed for no apparent reason in Newark, which is also a poorly designed airport with confusing gates which are placed too close together so announcements are not clear."
Cons: "Crew was rude and seemed to be in a constant rush big lack of customer service"
Pros: "Flight was 45 mins early! Cabin crew efficient and friendly"
Cons: "All the movies were the same as they were A month ago... and that selection was lousy. The little girl who sat behind me kicked my seat for 7 hours despite my askiing her the times to stop. Thank goodness it was a day flight."
Pros: "I liked that the plane did not crash"
Pros: "selection of movies"
Pros: "Quick and easy fight. Crew very nice"
Cons: "The boarding process is chaos. By the time my group is called, an announcement is made about running low on overhead space and some may need to check in their carry ones. Happens on every United flight? On the flight from Vancouver, the wifi wasn't even working."
Cons: "Again all of it was poor"
Cons: "Explained above"
Pros: "pleasant staff at terminal"
Cons: "notified at absolute last minute that flight was canceled with no weather related cause. Airline knew ahead of time as aircraft did not arrive. poor communication overall."
Cons: "Flight was delayed so long I missed my connecting flight and spent 18 hours traveling rather than 8."
Cons: "Due to snowstorm, my flight was rescheduled with Delta. I was on hold on the phone for almost an hour and half to change my flight."
Pros: "easy flight"
Cons: "Poor service, not pleasant attitude from flight attendant."
Pros: "Seating felt like cheap european carriers. Limited seat pockets as they try to improve legroom. Didnt let seats come back too far. so design of the cheap seating actually worked as i was not pinned in seat when jerk in frong of me put seat back."
Cons: "Aisle Narrow. People at checkin were grumpy...telling us to get back ...."
Pros: "The size of a first class seat"
Cons: "Entertainment system did not function properly. Seat cushions were worn out. The customer service representative was not able to complete my check in for the international segment."
Pros: "Staff was very helpful and courteous. Punctual flight."
Pros: "crew was excellent!"
Cons: "cost for in flight entertainment and wifi"
Pros: "Likr the Gogo entdrtainment systrem."
Cons: "The GoGo app doesn't work with the Android phone I have"
Pros: "This was the first flight in approximately 10 years where everything worked as it was supposed to. The flight was on time. Our crew were pleasant, friendly, and warm - this has been the missing element for a long time. The new plane was comfortable."
Cons: "I still could not get my PC to work with in-flight entertainment."
Cons: "There are 2 maintenance problems on 2 different planes that caused major delays in Chicago. This is the last time I'm taking United."
Cons: "Flight was 3 hours delayed. Bounced to 3 different gates"
Cons: "The tv kept shutting on and off"
Cons: "My flight got hit with a fuel tankard and I had to stay in a hotel for the night. I didn't get to fly home that night and it messed up my entire schedule for the weekend."
Cons: "Flight was cancelled and accommodations for this inconvience were horrible."
Cons: "45 minutes late taking off"
Cons: "6 hour delay with no explanation or communication."
Pros: "That we got a standby flight 6 hours earlier than our scheduled 12 hour layover. This plane was far better, newer and nicer than our international flight from London. UA929 was the WORST!"
Cons: "Snack chips don't qualify as food. Only water provided free. Out of all the star alliance members, United is the worst. We will try to not fly united again. Only entertainment you have to pay extra for. The international flight UA929 was the WORST. Old enough to all have the loop playing screens and mine didn't even work."
Cons: "Bumped my head getting into the seat!!!!! The coffee machine was broken hence there was no coffee - this was a 10 am flight and the choice was a cool drink - Very poor."
Pros: "Was happy to have the extra leg room, the food and entertainment were decent,"
Cons: "I didn't like the fact that I had to pay extra for an exit row or for an isle seat. Seat arm rest couldn't be raised."
Cons: "Hour delay that made me miss my connecting flight. Customer service agent, Theresa, at the United gate was more interested in checking her cell phone text messages & handing out $10 food vouchers than the long of people who have conflicts with connecting flights or missing events in the destination they were flying to. Every minute lost could prevent customers from obtaining another immediate or comparable flight to their destination. Customer service agent sent those who were going to have problems with their connecting flights to the United Airlines service desk, of which, there were no customer service agents at any of the four available stations. I waited 10 minutes for an agent & no one arrived. When I went back to the original line I was standing in, I was forced to go to the back of the line rather than the place I was originally standing. Therefore I waited in line an additional 20-30 minutes. Once I was served they did not have any more seats available on direct flights to Melbourne. They wanted me to fly to NY, then Sydney & then Melbourne. Additionally the customer service agent did not seem confident this flight was not going to have any hiccups. Worst of all, I had been planning this trip for months & it was ruined by United Airlines."
Pros: "It was a packed flight, the captain was excellent!"
Cons: "The food item's for purchase were over priced!!!"
Pros: "Crew was really great. Border on time. Very good overall."
Pros: "Captain kept us up to date on delay; didn't keep in the dark."
Cons: "Delayed flight for 2 hours; lot of confusion at the gate."