Daily cleaning, installation of cabin HEPA filters on flights from Harlingen to South America
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Scores according to KAYAK customer reviews
Cons: "if the Monitor would work and not 1 hr late"
Pros: "Great crew, prompt take-off and boarding / de-planing"
Cons: "Seats were dated and uncomfortable"
Pros: "The entertainment."
Cons: "The boarding and the leg room."
Cons: "There needed to be vegetarian options."
Cons: "My seat wouldnt stay reclined. I spent the hole flight pressing the button back. During the night I needed the assistance of the flight atendent. I had to press the button three times so that anyone could come to me. Didnt find the crew very willing to repeat some needed information about the food too. The airplane was full and simply there werent enough toilets for this amout of people there. Honestly, it was a terrible experience."
Pros: "Staff were friendly and helpful."
Cons: "Movie selection was limited although I found one in the lot that I thoroughly enjoyed. As always with Air Canada, you only get the most basic snacks and everything else is extra."
Pros: "Space, food and entertainment"
Cons: "It was late 20min"
Pros: "Just the in-flight movies"
Cons: "It was a 787 but any or all room was taken into cramming more seats. Food was the worse I've ever had on a long distance flight. Bland and despicable. This is the worse international flight as far as room or food. Requested for an exit row seat but was told it was an additional $125 charge. Really that's how Air Canada is getting business by giving customers a very poor experience. A group of four us traveled on this trip and we had the same consensus and won't be recommending Air Canada."
Pros: "I really liked that the time changed to a more reasonable arrival time. Usually that flight gets in way passed 10 and it’s makes for a long day of travel. I appreciated arriving earlier and on time."
Cons: "poor entertainment choices. Reading lights didn't work. I traveled with my wife, we were unable to read because reading lights didn't work."
Cons: "No hot water. Limited movies/tv shows"
Cons: "First flight was delayed so I missed my connection to Brazil, was left stranded in Toronto for 24h without a hotel or restaurant voucher."
Pros: "The crew was so nice and helpful. They are all wonderful people at LAX and Regina, SK."
Cons: "The plane was hot and cramped. The air didn’t work right causing the flight to be warm and sweaty. My tray table was broken and wasn’t able to hold food and drinks flatly."
Pros: "The food and the crew"
Cons: "never on time, late flying both way's"
Cons: "Both my flights were cancelled and I had to fly out on a later flight . Thus greatly inconvenienced myself as both times it meant I did not reach my destination until the middle of the night. I hope I never have to use Air Canada again because I always have something negative happen when I fly with them!"
Pros: "We had to sleep on floor of Toronto airport all night"
Cons: "Bumped from flight no compensation"
Cons: "While booking the tickets I was told that my luggage will be checked in till my final destination but I had to collect them at Narita airport. I had to cancel my plans of sight seeing at Tokyo downtown due to this."
Pros: "The new airplane 787 is really a nice airplane"
Cons: "The flight delayed 1:45, making me lose my connection"
Cons: "Flight sat on the tarmac at both yyz and EWR without any communication re why or how long"
Pros: "We landed on time."
Cons: "Flight attendant asked if I needed headphones and I said yes,her reply : I need a credit card"
Cons: "Food was terrible especially for Prem economy. Chicken dish very bad. Difficult to get a second glass of wine with main meal."
Pros: "The gate personnel at LGA did the best they could under the circumstances."
Cons: "Air Canada canceled this flight which was already delayed 2.5 hours and failed to notify any of us passengers who were waiting at the gate. We only found out because a passerby mentioned it."
Pros: "crew was friendly. thankfully the flight was not full, so most people (not me) were able to stretch out on multiple seats in the rear. Food was typical; keeps you alive but that is the best we can say."
Cons: "entertainment system offered very limited variety. I think the movies were picked by a 12 year old."
Cons: "Never made the flight and the only flight air canada is willing to put me on is 24 hours later. Very poor customer service."
Pros: "I liked that is an all business carrier, the steward was personable and totally on charged. For a short flight it was excellent !!"
Cons: "They didn't let me board because I changed the original return ticket paying with a different credit card (still mine)...although they processed the payment and sent me a confirmation ticket"
Pros: "Ability to charge my iPhone )"
Pros: "Being transported safely to yyz"
Cons: "How cheap the airline is compared to west jet and caribbean airlines"
Pros: "The sag wagon ride, all be it short as the major length of walk not available to assistance.la"
Cons: "Lay out design of terminal, nearly missed initial flight to Copenhagen from Toronto- due to no assistance to navigate through terminal, needed ride but only wheel chair available, but not in time to catch flight. Toronto to MKE- The 5 gate changes, and watching 2 previous flights 40 minutes late with multiple gate changes, plane with flat tire and gasoline leak, not confidence building. Plane very small,tightly seated in back row without ability to recline, directly across from bathroom in which the door kept flying open and a women emerged to state some issue with toilet."
Pros: "I flew in and out of Montreal to see if it was better than Newark or Philadelphia from upstate NY. It was all right. The food on Air Canada is not good AT ALL. The crew were very nice and had a good sense of humor. They were the best part. And at least I got an aisle seat--in the very last row of the huge plane. There must have been 500 people on board, and it was full to the gills."
Cons: "Different treatment for persenger. Equal things should be treated equally."
Cons: "We had a hard time reserving seats in advance"
Cons: "In order to make more money, Air Canada purposefully sits couples, families etc. who book together separately, in order to try to get them to buy upgraded seats together."
Pros: "We arrived to our destination safely"
Cons: "Overbooked flight Switched gates at the last minute before boarding--very confusing. Filthy bathrooms on plane Typical bad airline food; couldn't even break apart dinner roll it was so rubbery. No individual movie screens, had to use your own mobile device and earphones or pay $10 to use an ipad provided by the plane to access in-flight network. Overall very disappointing service. Expected much more from Air Canada."
Pros: "Organized boarding"
Cons: "Crew communication skiils found lacking -likely due to language/cultural barrier. The english while spoken grammatically correct came across as sounding rude & intolerant."
Cons: "We were stuck at the back of the plane with the kids who don't behave."
Pros: "Flight was early"
Cons: "Drink serve very slowly not that it is important"
Pros: "Seats seem slighly bigger and it had a good configuratiom with only 2 seats on the outside rows."
Cons: "Older aircraft with poor air circulation, i couldnt feel the air con. I dont like the idea of an 8hour flight where you need to bring yoir own entertainment device or rent of theirs but having only limited outlets to charge devices."
Pros: "Flight was uneventful--just what I like!"
Cons: "There was nothing that I can think of.."
Pros: "Staff are wonderful."
Cons: "Not comfortable compared to other airlines."
Pros: "Clean, comfortable seating. Blanket better than recent trip with another carrier. All entertainment equipment functioned; entertainment choices adequate but not outstanding. Food was tasty for airline food. Staff was kind and professional While not overly friendly."
Cons: "Slice of banana bread for light continental breakfast sure was light. Last food I received for hours because of my schedule. Crew communicated and updated us well. Required documentation was not explained at all. Many passengers were confused."
Cons: "Flight to Columbus cancelled....cheap vouchers for meals"
Pros: "We were very impressed with Air Canada and would highly recommend flying with them to any destination!"
Cons: "Organized, friendly, polite staff. Everything ran very smoothly, especially the actual flight."
Pros: "Most things where fine. Food decent for airline food, slight delay in boarding but still made our connection."
Cons: "Tried to signal stewards for another beverage but got no response. Lack of customer service."
Pros: "The staff was very pleasant, upbeat, and excited to be back at Dulles. They will be offering 3 direct flights daily to Toronto which will be great!"
Cons: "We boarded over an hour late and departed over an hour and a half late and the plane only arrived about 10 minutes behind schedule. The staff seemed very new and was unable to get us out of the airport in a timely fashion which caused a few people to miss their international connecting flights."
Pros: "The crew was good!"
Cons: "I wished that there were opportunities given for beverages. I also would have liked more explanations on how to connect to the entertainment."
Pros: "We checked in late and therefore weren't able to get seats together. At the ticket counter, we asked to get put together and were able to get these seats."
Cons: "As with all coach seats, they were cramped."
Pros: "Horrendous experience. 6 hours on the tarmac, followed by a another 7 hour delay. I missed my connecting flight in Sao Paolo - had to spend another $1300 to get to my final destination"
Cons: "Everything was terrible."
Cons: "It is unacceptable that United is still submitting its customers in business class to old planes and very old seats - including rows with four seats looking backwards with no separation between the seats (with the same issue on the window seats, which are double seats). Dreadful flight - my fare shall be refunded in full."
Pros: "How the cabin windows were adjustable, great drink selections thank you!"
Cons: "One lady with a bob just hated her life working with a bad attitude, definitely made me uncomfortable"
Pros: "Flight was on time"
Cons: "Tight space and food could be better"
Pros: "Not much, don't really like flying at night. The crew was nice enough."
Cons: "Our flight to Denver was delayed by 3 hours, so I had to wait for 5 hours. Supposedly we were waiting for another plane because the original plane had a damaged wing. Who knows if these things are true. Maybe they just don't have enough pilots. I missed my connecting flight. Less time unboarding"
Pros: "I forgot my charger at the gate and the purser was so kind to help bring it back #unitedairlinecares"
Cons: "Nothing was a perfect flight"
Cons: "slight delay but still made connecting flight"
Pros: "Business class seating, nice crew."
Cons: "Our bags showed up a hour after our flight arrived. They were tagged "abandoned, do not deliver" even though a United person told us no more bags were coming off the flight from Munich. Baggage handling is a weak point in the USA."
Pros: "Overall wonderful trip"
Cons: "17L entertainment screen didn't work"
Cons: "Worst customer service ever."
Pros: "Good selection of films as usual."
Cons: "I had to put up with *loud* banter from 2 flight attendants at the back of the plane throughout the entire flight, which was freakin' annoying to say the least. I'm NOT interested which pilot or male attendant you find cute or want to make out with. You also really shouldn't laugh at passengers' faces after telling them to resume their seat to the upright position. A real shame since their performance "on the floor" was perfect."
Cons: "Cramped seating"
Pros: "service was good. instructions in English & Portuguese."
Cons: "lavatories didn't work below 5,000 ft. It was extremely cold so I had to put on my coat. Seats of course are very uncomfortable."
Cons: "Plane seats were so narrow that my knees were pressed into the back of seat infront of me."
Pros: "A comida"
Cons: "As cadeiras poderiam inclinar mais para trás."
Cons: "there was someone sitting in my chair who got angry and it was very rude because I asked him to sit in the right place. I had to put my carry far from me because he put his on my head."
Cons: "Late, no leg room and bad wifi"
Pros: "Crews were great"
Cons: "Seat cushions were old and hard to sit on in excess of an hour. The don't look worn out, but certainly no one is asking. Not very comfortable for a four hour flight."
Pros: "The stewardesses were fabulous! Very kind and accommodating. Both candy and the other woman helped me out in getting my musical instrument onboard without it being a hassle."
Cons: "Seats could've reclined a little more."
Pros: "Had to cancel."
Cons: "WaIting for refund"
Pros: "Quick check-in proceds"
Cons: "Honestly, everything was fine."
Pros: "The ticket staff. The only thing about the Harlingen airport is that it needs more than a couple of exray machines ....the Valley is woefully behind in staff training and technology. It took forever to get through the short lines...it was too long of a wait."
Cons: "The way that a couple of young AA men who were biligirent, combative and vulgar upset about their seat assignments. I told one of the young men to stop using vulgarity and no way to treat the lady that was doing her job, she continued treating them with courtesy and they kept mumbling under their breath God knows what. So young and already so bitter. They were towering over her and took a confrontational stance...she finally called security. I would not allowed them on the plane. I commend the young lady there in Harlingen."
Cons: "Near 5 hour delay at departure airport with very poor communication."
Pros: "The captain landed us safely"
Cons: "United employee working by the kiosk's was rude and totally UN-helpful. Told me to find someone else to help me. So I did and she was great, took a whole minute to do what needed to be done. Said that the rude employee was like that EVERY day w customers. I said, time to get rid of that employee! Then....a fuel spill, then unload people who were on the plane, then talk of cancelling, then ok to start boarding again. Late leaving, late arriving. But...free snack mix and direct tv to apologize. Big deal! Poor management for a monopoly company."
Cons: "Too many seats too close together. The entire trip was too hot and stuffy. The flight attendants showed minimal care about the uncomfortable hot and stuffy environment."
Pros: "Flight crew was friendly"
Cons: "Flight delayed for over 2 hours. Missed connecting flight."
Pros: "Just an easy flight that day. Got Eco Premium seat and made big difference."
Pros: "Boarding was easy and fast."
Cons: "Flight attendant was Asian and couldn't understand his English. Other passengers said same thing!"
Pros: "Horrible check in process. Arrived 2-1/2 hours before flight, and spent the entire time in line waiting to check in. Was very chaotic and extremely frustrating. The staff were great, and thanks to their help we surprisingly didn't miss our flight. I cannot stress enough how awful this experience was."
Pros: "Everyone seemed to be caring and helpful."
Cons: "No entertainment whatsoever. They can at least put wifi."
Pros: "No turbulence. Easy-in, easy-out"
Cons: "Not much leg room or seat space. Also for over 2 hour flight, no food was offered."
Cons: "Boarding in IAH was a mess. Several gate changes, airport information screens didn't match with the actual departure gate, lines were not properly identified. Very bad."
Pros: "It was a smooth flight."
Cons: "The airport was really inefficient. The flight itself was good, very smooth landing. No food offered as it was so early in the morning and such a short flight."
Pros: "We sat on the runway for an hour. We shouldn't have boarded if there was a long delay."
Cons: "No space for even one carryon and I was told that the luggage space is not associated with my seat. People have more than 2 can bring them on board yet I have to check in and my valuable items were inside"
Pros: "No complaints as both legs of my flight went very well. Smooth sailing the entire trip. No entertainment on flights and did not eat so can't truly rate this."
Pros: "terrific cabin crew"
Cons: "antiquated and limited music selection"
Pros: "Boarding was fast and easy. Crew was kind to allow me to use an empty seat in the middle row and get more space. Managed to connect to onboard entertainment with a tablet and avoided to use the tiny screen that still exists on United's 767s."
Cons: "Food was a bit tasteless."
Pros: "It was a pretty smooth flight and it was pretty well organized."
Cons: "The plane was in the Houston hanger most of the day, but it seems they didn't test it. Even after being delayed on the ground due to rain and a mechanical problem with the ramp for three hours, the plane had to turn around and come back to Houston due to another mechanical issue. Finally left 13.5 hours late. I did receive a hotel room, breakfast and 10,000 miles compensation for the hassle, but I would rather have been in Brazil on time."
Pros: "lay flat bed in business class"
Cons: "The seat area wasn't cleaned properly"
Cons: "Lack of communication. Kept us belted down for s very long time. Lacked food service, lacked water service till the very end of the lock down. Then we were given the option to leave the plane as the doors were to be disarmed. But if we did the plane could get clearence and leave with no warning. I missed my connecting transportation, had to scrape my weekend plans, currently searching for a place to stay tonight while they locate my bag. I am cold and left my jacket in my bag. The United counter people are blaming it on the weather. I am sure everything was delayed by the laxadaysical baggage loader. The one person ( or lack of help loading the bags on the plane completely altered my travel plans. I requested assistance for hotel only to be told they are full when in fact several are vacant on the Internet. I should of videotaped the baggage loading in Canada, it would of went viral."
Pros: "The staff that worked for United was very friendly, professional, and they provided great alternatives due to the fact that the flight was delayed for almost 2 hours. They offered paid lodging and food vouchers if I would've missed my flight."
Cons: "The flight was delayed for almost 2 hours because there was a maintenance problem. It left me with a five minute layover to get from one gate to the different gate One building away for my connecting flight. The plane also felt very old and definitely needs to be updated or replaced. The plastic panels where the lights and air vents are were slightly damaged to the point where they would dip low from the ceiling. No entertainment was offered."
Pros: "Nice flight, not packed"
Cons: "- Horrible food; - Very old airplane. The oldest I ever flew; - The entertainment system was horrible and not worked. We came the whole flight without having access to anything, neither the map of the flight."
Pros: "Food was good. Legroom was good."
Cons: "Lack of water."
Pros: "Courteous staff."
Cons: "Feet were so cold on the entire flight."
Pros: "Crew was very accommodating to the fact that I was flying with a large service animal. They even brought him his own dinner. They were excellent people."
Cons: "Updates to delays not informed in a mannerly order"
Pros: "I loved the take off and landing. It was smooth and easy. My thanks to all. The captain and crew did an awesome job."
Cons: "It was a little tight in there, but understandable. It was an express flight."
Pros: "No frills flight to Houston."
Airlines flying from Harlingen to South America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Harlingen to South America
Masks required on board, masks provided on flights from Harlingen to South America
Social distancing seating
Middle seats unavailable to book on flights from Harlingen to South America
Testing for antibodies, testing for symptoms for flights from Harlingen to South America
Waiving of change fees. Search flexible flights from Harlingen to South America