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Pros: "The flight crew on the plane were very good."
Cons: "Well, to start with, we had purchased a ceramic piece for $75 on our vacation. Because we already paid for checked luggage and it was too big for a personal item, we decided to bubble wrap it very, very well and wrap clothes around it to make it secure when packing. We also put a "fragile" sign on outside of suitcase. When we checked luggage, we were told by the attendant at the airport that they would take extra good care of it and because we had it marked, that would help. We had a pretty good flight (other than witnessing 2 men almost fist-fighting because one claimed another was in his space), landed, picked up luggage and went home. When we opened the suitcase, we know it was a mistake to check the gift, but it was not only broken in one or two places (which we understand does happen accidentally), but was shattered into many, many tiny pieces. Obviously our luggage was thrown around greatly, even with the fragile sign on outside of suitcase. We are very disappointed with this and are upset that we couldn't depend on those who we put our trust into. I guess our grandson won't get this gift."

Pros: "Flight was on time-actually left a bit early."
Cons: "No free on board movies. Turning all the lights on at descent when I was sleeping."

Pros: "The crew were friendly and efficient."
Cons: "Extra fees, including having to pay for snacks in flight."

Pros: "Smooth ride!"
Cons: "The delay of 2 hours"

Pros: "Crew was nice, boarding and flight went smooth."
Cons: "This plane was rather crammed with minimal leg room. I am 5’10” and couldn’t sit with my legs straight! This isn’t usually a problem for me on other planes, so it was uncomfortable for a 3+ hour flight. Other than that, no complaints on this airline."

Pros: "Liked the direct flight, check in was easy, the flight attendant was nice."
Cons: "Didn't like the that I was the last group to board and I had a window seat near the back of the plane and had to maneuver by people already seated and have the center and aisle seat people move so I could sit."

Pros: "Direct flight. Being on time."
Cons: "No food or entertainment. Not much leg room. Baggage policy"

Pros: "Timely boarding, politely attendants, cleanly"

Cons: "No WiFi"

Pros: "I did not fly to Las Vegas... the ticket went unused."

Pros: "Flight and ticket staff very friendly and accommodating"
Cons: "Everything was perfect"

Cons: "We ran into a combination of traffic, parking, and other issues that drove us to arrive at our check-in at 7pm for a 7:40pm flight. We were not able to check-in given the 45 min rule. NO WHERE in our email did it say there was this rule nor were we prompted or told to check-in prior to our flight online. There's no suncountry app for check-in that we could find (only a visa one). We booked through priceline.The flight hadn't even started boarding and we were not allowed to check-in. We were re-booked on a flight that left two hours later, but that flight was delayed 3 hours. The whole thing essentially took one full night of paid hotel and fun in Vegas away costing us over $200 just in hotel plus we spent an extra 5 hours in an airport that didn't have a bar open past 9pm."

Pros: "I generally like sun country so I hope the feedback gets heard because you are usually my favorite airline. Notification early about flight delays we good."
Cons: "Flight 103 was supposed to be at 1:30. Delayed at 10 or 11 am to 3:08. A little in the day to have a major delay putting us into Vegas right at rush hour with higher taxi pricing and headache. Once we were at the airport the delays continued. We didn't finish boarding the plane until after 330. And then had to sit on the tarmac while they tried to squeeze us in. Then landing you could tell we were circling airport while they tried to find a spot for us to land, either that or it was a bad route because it involved a lot of sharp turns. We landed almost two hours late, which for a 48 hour Vegas trip is harsh. All we got in return was an apology. Usually other airlines will at least give you the full can of pop or something minor to off set the bigger inconvience."

Pros: "The crew was awesome, friendly and helpful."

Pros: "Friendly gate staff Friendly flight attendants Seats bigger than Spirit Airline's Just $15 for an upgraded 6th row window seat Accepted my carry-on bag free, without measuring the the wheels as part of it's measurement. Note: Spirit always accepted this same carry-on for many flights over the years, but didn't on this same trip to my location. ( This Sun Country trip was on the return flight. )"
Cons: "Really nothing"

Pros: "We’re coach feels like your in first class"
Cons: "The staff are the best , the accommodations are superb"

Pros: "Generous with size of carry on. Staff pleasant"
Cons: "Would like a small snack included"

Cons: "Seats are too small"

Pros: "All the flight attendants were very friendly."
Cons: "No complaints."

Pros: "Flight there&home had a very nice young man/lady get me set up with ticket and boarding pass"
Cons: "Getting searched like a criminal on the way there. Young lady gave me the fast lane home. They treated me like a human being"

Cons: "Boarding was awful - they were all over the place! Board from the back - then the front! Lots of chaos!! awful experience! And seriously - no peanuts or snacks for free? Ugh!"

Pros: "I went from Minneapolis to Vegas in 3 hours which is way better than a 24 hour drive."
Cons: "No snacks."

Pros: "We got exit row seating for free"
Cons: "We didn't know if we would be seated together and I reserved seats in advance and I think was upgraded to exit row but not sure. Also not sure how to reserve return flight seats to make sure we are together."

Pros: "Minor issue with a seat stuck in the reclined position to start, but we arrived with an otherwise adequate and routine flying experience"

Cons: "I was not able to use tsa precheck as a passenger on sun country. The ticketing agent could not get the tsa precheck to print on boarding pass. I've never had this issue with any other airline."

Pros: "Good service!!!"
Cons: "Pop is complimentary but still charge $8 for a shooter of liqueur!!!! Just a little steep in price"

Pros: "Sun County is consistently on time, the planes are spotless, and the crew helpful and kind."

Cons: "The boarding process took a long time. Longer than. Pay times I flown."

Pros: "Direct flight"
Cons: "seating is a little cramped."

Pros: "Flight attendants were pleasant. Flights were on time with no delays."

Cons: "Seats to darn hard."

Pros: "The crew was great--very pleasant and attentive. Flight was smooth with an easy landing."
Cons: "At the Sun Country desk in Minneapolis they told me they couldn't check my bag all the way through to San Francisco because they didn't have an arrangement with Virgin America. I learned in Las Vegas after claiming injury checking my bag that they do have an arrangement, and that agent just didn't know about it. Kayak should never have allowed me to book a ticket where I had to re-check my bag and go through security again without a big warning, so I'm unhappy about that. Additionally, it seems like Sun Country needs to get his ducks in order regarding baggage agreements. The change in Las Vegas was stressful and involved switching terminals as well – not ideal."

Pros: "Stayed within time start and finish."

Cons: "No service everything close flight suppose to leave at 8 18 its 8 20 no one is here. So what do you want me to say"

Pros: "Nice flight attendants."
Cons: "The flight was about an hour late taking off and boarding was interrupted part way through the process so there were some people sitting in the plane for all this time and some people sitting inside the airport boarding area for all this time. No explanation whatsoever was given about what was going on. The aisles on the plane were so narrow that I could just barely roll my carry-on bag down it. The head of the guy sitting in front of me was almost in my lap. I couldn't even lower my tray table all the way down to a flat position to set my beverage upon because his seat was so close to mine. When the flight was almost to its destination, we had to circle the airport for awhile because Obama was landing at this time too. We were never told of this possibility until it actually happened. Why not ? We arrived about an hour and a half later than our scheduled time. With all these inconveniences to us, absolutely nothing complimentary was given to us passengers to make up for their incompetence and how our travel plans may have been disrupted. This was a bad experience and my last with Sun Country."

Pros: "I got there"
Cons: "Waiting for 2 hours for them to fix a part. And being Late"

Pros: "Good price on tickets"
Cons: "Wish I could have picked my seats after I made my reservations I had to go to sun countries website and figure out how to pick my seats"

Pros: "Not going to say this will happen to every soldier but when they started boarding first class passengers,they also stayed boarding anybody in the military. I went up and after some confusion,they upgraded me to first class. I didn't even ask for anything. It was amazing!"
Cons: "N/a"

Pros: "Full flight, checked my carry on for free, both ways. The MSP ticketing agent was very friendly and got me a great seat."

Pros: "I liked my seat mates. I did not have any food or entertainment."
Cons: "My flight was delayed 20 minutes ."

Pros: "Smooth boarding and deboarding"
Cons: "Attendants were not friendly"

Pros: "No complaints. Smooth flight, no delays."

Pros: "great staff and excellent airline. well run"
Cons: "entertainment option on board is a joke"

Pros: "I enjoyed the on time flights."
Cons: "The crowding of planes and the small seats in coach. I switched to first class."

Pros: "Crew"
Cons: "My luggage was lost"

Pros: "Everyone was so pleasant"
Cons: "Check in Everyone was so pleasant"

Pros: "On time"
Cons: "Pay for food and drinks"

Pros: "Easy boarding. Comfortable seating. Great company sitting next to me."
Cons: "No complaints."

Pros: "Check-in was a breeze."
Cons: "My seat..."

Pros: "The crew was wonderful! Especially Glenda."
Cons: "The flight was delayed six hours."

Pros: "The food was great!"
Cons: "The new baggage rule limits you to two bags in business on international flights☹️"

Pros: "Poor attitude. Seemed as though they were doing us a favor serving us. Did not pick up garbage for at least an hour. Absolutely zero personality"
Cons: "I do not like flying American. Still sitting and waiting on my flight to Waco"

Pros: "Always we have a good experience"

Pros: "Food was good"
Cons: "No entertainment on the flight"

Pros: "Met expectations. Landed early."
Cons: "Seats harder than expected"

Cons: "Having my 5am oneway flight cancelled 3 hrs before flight time resulting in rebooking with layover and tripple the time it would have taken to get to my destination"

Pros: "For tall people more room for the legs"
Cons: "The Seats aré very near"

Cons: "Not able to check luggage all the way through"

Pros: "Landing at destination"
Cons: "Plane, food,seat, entertainment and missing flight crew"

Pros: "Great entertainment system at each seat"

Pros: "Excellent entertainment options"

Pros: "Slept very well in business. Great crew!"

Pros: "Everything"

Pros: "Got me to destination, I slept the whole way."
Cons: "Delayed for about 15 minutes on arrival, something about maintenance and the entry door."

Pros: "The friendly personal"

Pros: "In seat entertainment"
Cons: "Boarding sequence"

Cons: "Self check-in staff at Seattle was not that helpful."

Cons: "A guy passed out prior to boarding, then they put him on the flight. We push back from the gate and start the engines and the guy passes out again. Now we are delayed 35 minutes. Why did they put someone one the flight that was clearly sick before he ever boarded then you make everyone miss their connection in Dallas. We got to the gate for our connecting flight 9 minutes before the pushed back from the ramp and they would not let us on??? WTF poor customer service!! Fly southwest from now on!"

Cons: "Boarding was slow. Flight to Chicago which was at the same gate took way too long to board. Could not figure out the problem. Took WAY too long to get wheelchairs to unload passengers off the plane that was to take us to Dallas. Sat on the tarmac for additional 20 min. Delay cost me an additional 2 1/2 hours later in Dallas and FIVE hours in London airport!!"

Pros: "The flight was on time and the crew are nice with the people"
Cons: "Too crowded not able to take my other luggage on board."

Cons: "I ask many AA customer assistance this question no body help me understand. I buy a seat and a 70$ extra for a premium what does this seat offer , what am I paying 70 $ for"

Pros: "Friendly Staff - on time"
Cons: "No leg room even though I paid to upgrade my seat !"

Pros: "Polite and professional"

Cons: "Flight from San Antonio to Dallas had an excellent entertainment selection and entertainment system, despite being an hour flight, but the flight to Madrid was far more lacking."

Cons: "It was delayed for about a half an hour. Other than that it was great"

Pros: "On time. Friendly crew. Good price."

Pros: "They switched my flight promptly when I missed my connection."
Cons: "I missed my connection for no apparent reasons. When asked for compensation they said there was nothing they could do and cited reasons Regarding the boarding and deboarding of a special needs passenger."

Pros: "It was on time, crew was very polite and attentive."
Cons: "Nothing to report."

Pros: "Flight cancelled. Got routed through Aviancs."
Cons: "NA"

Cons: "Then take different fly from Florida to NC then waiting another fly at 5:45 pm to Dallas at 8:45pm. My fly should be 1:30 to Dallas 4:30pm non stop, that day we have appointments 8Pm. End up we back to Dallas 9Pm is bad. If we waiting for fly from 8Pm delay we may be home or be home at midnight time that is very bad."

Pros: "I liked that it was on time and that I was a safe flight. The people at the checking counter were nice and helpful."

Cons: "This flight was good, but when I fly in July I pay extra for protection and extra for better seat. Flight was canceled and they put me on different plane, which make my day in San Diego very difficult, because I miss my meeting, I didn't get better seat ither,instead I got seat in front of toilet and for 3 hours have to listen door bunging and terrible smell. I never been compensate for canceling flight or extra seat price.Nobody care even apologize. I hope that was just unforchened incident and I still like your company and still flying with AA, but I was really disappointed. Sincerely Vera Vasiley."

Pros: "We had a delay due to an equipment malfunction. They deboarded us so we didn't have to sit on a hot plane. That was greatly appreciated. The crew and gate personell in Cedar Rapids were very friendly and organized in getting us all back on the plane as quickly as possible."
Cons: "We made up time in the air to Dallas. We arrived early and waited about 15min. Due to another plane being in our gate."

Cons: "The delay, the landing and that you don't have at least one free documented baggage, that feels like a scam."

Cons: "Second time I fly to Springfield and it's delayed at least a didn't have to sleep in the airport like the first time"

Cons: "Would be nice to know ahead of time if flight is equipped with an in seat television so as to be prepared to bring headphones."

Cons: "last minute seat change to front of eco cabin (no foot room or small bag allowed)"

Cons: "Flight was nearly an hour late because co-pilot was late. Totally unprofessional."

Cons: "Some of the crew were rude, had us waiting forever get off the plane"

Cons: "I was late departing from Omaha to Dallas, then was held back till 2 p.m. to fly to Corpus Christi. I was never apologized to as well for my delays."

Pros: "Great flight!"

Cons: "Food very salty and made me thirsty all the time. Asked for plain water and stewardess had to ration amount because she said there was not enough for dinner. So just gave me a small cup and said checked back after dinner."

Pros: "Nothing about American or the way they do business is good!"
Cons: "I paid for first class seats plane broke put on another in economy seats! And everyone refused to comp us or help us out! Horrible airline avoid if possible! This was twice AA has messed me and my wife over!!"

Cons: "Poor cew service"

Pros: "Newer equipment improved overhead space."
Cons: "American Airlines suffers from the affliction affecting most USA airlines in that the space assigned to their customers is just "too small" to be comfortable. Seats were too small, even in "main cabin extra.""

Pros: "Everyone was friendly."
Cons: "The delay in Fresno Saturday June 4th, 2016. Computers were down which made it very slow to check in. I couldn't upgrade to first class."

Pros: "New 737, very impressive features including personal monitor for vast entertainment selection, mapping, airport info, etc. Nice, and can turn off for personal time."
Cons: "Bad seating. Less legroom than ever. Arm rest rises only 3-4 inches above seat, useless, my elbows never came close, so on red eye cannot use to prop against for sleep. No cushioning in seat, looks great, but very uncomfortable. This may be the way it is, the crews are fine, but AA Corp. has no respect for passengers in cattle-class."

Cons: "Seats not enough padding"

Pros: "Nothing"
Cons: "I had two hour for connecting flight on quatr airways but the flight from St. Louis left St. Louis at 335 pm instead of 2pm. When I got of flight in Dallas they were already paging me overhead as a last call for quatr airways."

Cons: "slight delay but still made connecting flight"

Cons: "Plane seats were so narrow that my knees were pressed into the back of seat infront of me."

Pros: "The stewardesses were fabulous! Very kind and accommodating. Both candy and the other woman helped me out in getting my musical instrument onboard without it being a hassle."
Cons: "Seats could've reclined a little more."

Pros: "Because of the delay, I missed my connecting flight, but a United staff member was ready to hand me a boarding pass for a new flight right when I got off the plane. That took away any worry or hassle for me, which I appreciated."
Cons: "We sat on the runway for 2 hours. Also, my headphone jack was broken, so I could not connect my headphones to watch a movie. When I tried to explain the problem, the flight attendant misunderstood and just ended up bringing me a new pair of headphones... not helpful."

Pros: "I loved the pilot taking time to greet my boys and give them wings! My boys loved sitting in the co-pilot's seat and hearing "the plane talk." Once we got to our seats, the flight attendants were very helpful and kind and we, actually, landed early! Yaaayyy! My boys won't forget their flight to Houston because of the cool female and male pilots they met while traveling. Thank you!"
Cons: "I did NOT like how the seats are grouped in twos. I flew with two small children who could only sit together and I had to sit by myself and watch them; which was very hard. If I could change anything about my flight, I would change the age of children who need to purchase seats to four and up as most children under 4 want to sit with their mothers, so why should I pay for a seat they will not be using?"

Pros: "The captain explained the problem... The plane was not cleaned"
Cons: "Gate change twice!!!!! 2 hour delay!!!!"

Pros: "Quick check-in proceds"
Cons: "Honestly, everything was fine."

Pros: "Mas o menos"
Cons: "En el manejo de mi maleta me rompierón una de las ruedas de la maleta."

Pros: "Just your avergae flight and time for a quick flight to a nearby city"
Cons: "Just luggage being lost at the final destination was a despressing conversation"

Pros: "Although I was allowed a personal item and a carryon. The agent at the plane doors ( Guyanese guy. Insisted I check my carryon, for the reason the flight is full name note I was the second to last person to boaRd the plane. I explained to him I had a shoetc connection to MIA and then to Frankfurter so I did not take any other luggage so I would not haveto wait. He insisted I will get my luggage as soon as I exit the plane in Houston, which I asked him 3 times . The plane was not full there were more than 10 empty seats and lots of luggage space.I got to Houstonew to be told I would have to go the the luggage belt to pick up my bag, which did not appear for half an hour after we landed. I was truly disgusted"

Pros: "Overall experience was good."
Cons: "The food and the long layover"

Pros: "The ticket staff. The only thing about the Harlingen airport is that it needs more than a couple of exray machines ....the Valley is woefully behind in staff training and technology. It took forever to get through the short lines...it was too long of a wait."
Cons: "The way that a couple of young AA men who were biligirent, combative and vulgar upset about their seat assignments. I told one of the young men to stop using vulgarity and no way to treat the lady that was doing her job, she continued treating them with courtesy and they kept mumbling under their breath God knows what. So young and already so bitter. They were towering over her and took a confrontational stance...she finally called security. I would not allowed them on the plane. I commend the young lady there in Harlingen."

Pros: "The flight was just another flight, crew was speedy, and proficient."
Cons: "The seating is way too compact. Me and my neighbor we're hitting elbows the entire time."

Pros: "Flight crew was friendly"
Cons: "Flight delayed for over 2 hours. Missed connecting flight."

Pros: "Just an easy flight that day. Got Eco Premium seat and made big difference."

Pros: "Boarding was easy and fast."
Cons: "Flight attendant was Asian and couldn't understand his English. Other passengers said same thing!"

Pros: "No wifi, so no entertainment. But we did get 2 packets of snacks!"

Pros: "Good flight and good crew."

Pros: "Everyone seemed to be caring and helpful."
Cons: "No entertainment whatsoever. They can at least put wifi."

Pros: "It was a smooth flight."
Cons: "The airport was really inefficient. The flight itself was good, very smooth landing. No food offered as it was so early in the morning and such a short flight."

Pros: "Comfort of plane"
Cons: "Delay boarding, wait for a seat ticket, and gate to next terminal"

Pros: "Free bag check-in when booking with your United card."
Cons: "It took us 1 hr and 45 mins to get water. Everyone was parched and upset that we weren't getting any water. The air hostess was alone serving drinks, and the guy next to me pushed his call button , another air hostess came and he said " WHY AREN"T YOU HELPING HER? WE ARE ALL SO THIRSTY AND SHE IS GOING SO SLOW. YOU CAN ATLEAST HELP HER". Then the hostess went to help the one serving drinks alone. We finally got our water. It was upsetting for everyone."

Pros: "Everyone we dealt with was unbelievably kind and helpful. They had a wheelchair at the gate and helped push my disabled brother which was such a help for my elderly parents to make their connections. When I got my parents their tickets I was very apprehensive that it might be difficult making the connections but thanks to United's wonderful service their whole experience was fantastic. In the future I will always try to book United."

Pros: "The hospitality of the crew."
Cons: "The amount of snacks that were served."

Cons: "The plane was not prepared to travel; snacks and beverages were note available during our flight because someone forgot to stock the plane."

Pros: "Crew was efficient and professional while being very congenial."
Cons: "Seats would't recline due to the emergency exit behind my row."

Cons: "The boarding was horrible. First it started 30 min late. Then we spent 30 min more because a technician was trying to fix one cabinet."

Cons: "The food was not satisfactory. Soon after take-off everyone received a skimpy packet of breadsticks. A while later a meal (lunch) was served. It was very good. Many hours later everyone received a packet of pretzels, etc. About an hour before arrival everyone received a sandwich in a plastic wrap. It was close to inedible. Beverage service was very good. However, the amount of food served was unacceptable. This seemed like a budget flight. Very different from the flight to Europe on a Lufthansa plane. This was on a United plane. Will make me think twice about flying to Europe on a United plane."

Cons: "Service Food Flight attendants have a horrible attitud"

Pros: "Arrived on time, no luxury but great price."
Cons: "Smaller planes, but was expected for the value."

Pros: "Clean interiors"
Cons: "No thru checkin to destination Courtesy of crew a common theme Long transfer times between terminals in FRA"

Pros: "I like the service, food was great, even the sanwiches were warm and good, movie's selection was good."
Cons: "I was in a row of thee sits, the two sits next to me were occupied by two small children, and the mother sat on the next row, the children needed to be sited next to their mom, and I was forced to exchange my sit with her. The noise was unbearable with them being separated"

Cons: "The TSA at New Orleans airport was rude"

Pros: "The staff that worked for United was very friendly, professional, and they provided great alternatives due to the fact that the flight was delayed for almost 2 hours. They offered paid lodging and food vouchers if I would've missed my flight."
Cons: "The flight was delayed for almost 2 hours because there was a maintenance problem. It left me with a five minute layover to get from one gate to the different gate One building away for my connecting flight. The plane also felt very old and definitely needs to be updated or replaced. The plastic panels where the lights and air vents are were slightly damaged to the point where they would dip low from the ceiling. No entertainment was offered."

Pros: "The flight attendants were very nice and helpful."
Cons: "They did not provide alcoholic drinks, the TVs could only be accessed by paying for them, and there was NO food provided on an INTERNATIONAL flight. Absolutely ridiculous."

Cons: "The crew was pretty rude on this flight for some reason."

Pros: "On time"
Cons: "The older female attendant was extremely rude . Noted her inability to communicate with an obvious mentally challenge teenager. This attenders needs to retire she appears to be very tired of her job giving United a very poor image."

Pros: "The Airbus 380 was nice"
Cons: "Lost our luggage took 4 days to finally get it"

Pros: "Nothing"
Cons: "-Was a United flight despite being billed as Lufthansa, I always try and avoid United as I have had bad experiences in the past. -Was unable to choose seats online. -Upon check in was told that only middle seats were available for my partner and I away from each other even though we showed up 6 hours early in order to get good seats as we couldn't check in online. -We then paid extra to get seats next to each other (250 bucks) and the entertainment systems in those seats were broken. -When we told the flight attendant staff they said there was nothing they could do and were rude. -When trying to explain the situation to United Customer service they were also rude."

Pros: "No issues ELP to HOU"

Pros: "Rate and nice leg space seats"
Cons: "No entertainment without charge,not good,at least few Chanel's should be free"

Cons: "CRJ700 seats are like sitting on naked plywood. Very uncomfortable."

Pros: "Personal informed me on all the necessary steps for transfer and security control. Making change planes smooth and easy"

Pros: "I like mostly all . Except that some safety aspects like people still carrying bulky and big carry on into the cabin."
Cons: "Due to weather conditions we were deviated to Austin. In cases like this, the airline should provide some food since passengers are not allowed to go out of the airplane. We spend 8 hours inside the aircraft no food or water offered."

Pros: "On time, no problem flight. Seat next to mine was empty."
Cons: "Nothing"

Pros: "United got my passengers from origin to destination on time."
Cons: "UA staff tried to intimidate my daughter into redesign sting her registered service dog as a "comfort aninal", and demanded that she describe the nature of the dog's service, IN DIRECT VIOLATION OF THE AMERICANS WITH DISABILITIES ACT. UA staff also, at the outset of the flight, attempted to confiscate all food and drink items from passengers, so that UA could immediately sell food and drink items to passengers."

Cons: "The seat cushions were in terrible condition!!!"

Pros: "I loved the take off and landing. It was smooth and easy. My thanks to all. The captain and crew did an awesome job."
Cons: "It was a little tight in there, but understandable. It was an express flight."

Pros: "No frills flight to Houston."

Pros: "It was comfortable and inexpensive. I have used my United lounge card during my lay over for another Qatar flight."

Cons: "Plane was too hot"

Pros: "Cheap price"
Cons: "4 hour delay and terribly uncomfortable plane."

Pros: "Crew was polite"
Cons: "Staff tried to make me pay for two carry-on's for one bag and one purse--totaling to $90. You have to pay for soft drinks. Generally bad experience and a rip off."

Cons: "They changed gates and there were no signs or announcements. We would have missed our flight if I hadn't searched out an airline employee and asked."

Pros: "A very smooth flight and landing"

Pros: "Everything except one issue."
Cons: "The handle on luggage was broken by baggage handlers at TYS airport when arrived in Knoxville, TN"

Cons: "Got to airport, showed flight wasl on time. Get to gate find out flight delayed from screen behind boarding gate. All official Frontier sites say on time. Finally after about an hour all official screens show flight delayed 4 hours. (initial delay was 6). 2 hours after that a person from Frontier came to our gate. explained that plane was replaced in Cleveland. They did give us 10,oo vouchers but by that time we all had pretty much eaten."

Pros: "Equipment was relatively new so no issues there. Orderly boarding and clean cabin. Flight crew did a superb job! Cabin crew were polite and accommodating enough. Gate agents were efficient and friendly, Can't comment on the quality/quantity of food or beverage as I opted not to give them any more money, Make sure to download the Frontier app on your device BEFORE boarding or you will have NO entertainment available! The entertainment is complimentary but there's a charge for internet."
Cons: "I had discovered the carry-on bag charges AFTER purchasing the ticket online which is a bit underhanded. My 'bargain' ticket was now the same price as every other airline plus the 'privilege' of food and beverage purchase whereas all the vanguard carriers still offer free carry-on, snacks and soft drinks. BTW unless you're drunk or completely exhausted, don't plan on getting much sleep: the seats were made with some of the thinnest padding I've experienced and you might get 3-4 inches of recline, IF you can locate the lever! IMPORTANT!! If you don't order THE WORKS pkg ($55) when you INITIALLY pay for your ticket, which includes refund waiver along with check-in, carry-on and seat choice, you're stuck with THE PERKS ($45) which has all the above EXCEPT the refund waiver. The refund fee is $99! You can do everything a la carte, but will cost more beyond 1 bag. BTW, do it all online or you'll pay more at the airport. All in all, absolutely fine for the price if you have a personal sized item (i.e. up to a small backpack) but a standard size carry-on or check-in will definitely put a wrinkle in your flight budget!"

Cons: "Rude lazy attendants. No effort to offer even water to me on a two hour flight. All they wanted us to do was clean up trash to make their job easier. Nickel and dimed and this kind of service?????? Also didn't need a repeated 15 minute sales pitch for a credit card!"

Pros: "Personnel were great"
Cons: "Luggage took over an hour"

Cons: "50 minutes late with no warning"

Pros: "Steamboat Springs, CO There were many CUBS fans on this flight! Good to leave rainy Chicago & arrive in dry Denver! Even though the plane was late, I was still able to catch my Alpine Taxi to Steamboat!"
Cons: "There should be a way to know when the bathroom is available!"

Cons: "I contacted Frontier about a week before my flight to let them know my friend I was flying to visit had to make an emergency trip to see her father who was dying of liver failure. On the first attempt I was notified that only immediate family members were would be an excuse but that I could try to request through a different faucet of emergency circumstances. I put through another request and was never contacted. I did not fly to Salt Lake but I was still charged even though they could very well have sold my seat to another person and made double the money for the seat. I am very disappointed with the service I received from Frontier."

Pros: "Nothing"
Cons: "Everything. Frontier is the worst airline I've ever traveled on. Even worse than United somehow!"

Cons: "40 minutes and still no bags"

Cons: "Crew was a bit rude. I went to put my bags in an overhead compartment and was the flight attendant snapped at me and said I couldn't use that one. Had he explained it was just for the front row instead of being rude, I would not have taken issue with it."

Pros: "Nothing"
Cons: "Delayed on the way there and delayed on the way home. Hen we sat on the runway for another 45 minutes waiting for a gate to open. Never again will I travel with Frontier!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

Pros: "the ticket was the cheapest."
Cons: "-$30 (at least) for ONE carry-on. Some people had a personal item only. I then noticed that at boarding, the attendent didn't seem to be checking people's ticket and wether or not they had a carry-on. ಠ_ಠ -When you check-in online, they make it look like you have to pay for your actual seat. ($13-30) I was shocked. However, I realized later that if you scroll down all the way, there's a "skip" option. Turns out, you're paying to reserve a seat, versus them automatically picking one for you later. ಠ_ಠ I was a little upset when I realized this. -my tray table was the size of an ipad mini -they've shaved a few inches off of everything, so it was a tight fit. -everything but water costs money. Soda is 1.99 for an 8 oz can. -no tv, no headphone jack in the arm rest."

Cons: "The same 2 screaming babies entire flights. Attendants allowed with no assistance."

Pros: "flight arrived on time"
Cons: "Flight arrived on time sat on tarmac for an hour waiting for a gate. Checked luggage took another hour. three hours in destination airport before we could get to our car. this airline sucks the big weenie!!"

Cons: "The A/C was blasting and it was much too cold! I like to stay cool while in flight, but this was beyond cool. Also, the flight attendants served the guy in my aisle SEVEN bottle of Vodka! He was loud and obnoxious on a 7 Am flight :("

Pros: "Good Fly, nice atention and good landing"
Cons: "the seats do not recline"

Pros: "Good flight. Accommodating. Will fly again. Cheap flights"

Cons: "The portland-denver flights are NEVER on time. I will never be booking with frontier again."

Cons: "There were several delays."

Cons: "I did not book this particular flight for these dates."

Pros: "I'm 6'3" and simply cannot get comfortable in a plane seat."

Cons: "First of I got double charged for my bags second flight delayed for no reason n seats are extremely uncomfortable we arrived n we stuck in the airport for 30 mins no reason bags took an entire hr so I just left my bag"

Pros: "Wellllllll it didn't crash I guess that's about it"
Cons: "An hr delay, only one working bathroom, rude staff, late 45min wait for checked bag. Overall got to my destination in Denver about 2 hrs late."

Pros: "nothing"
Cons: "They honey dick you with the cheap plane tickets then screw you over at the the counter when they charge an unnecessary amount for carry on baggage. I WILL NEVER FLY FRONTIER AGAIN. Not to mention the meal trays can barely hold a lunch-able... Go home frontier airlines.. your drunk."

Pros: "Seats were wider than most airlines and there seemed to be a couple of inches more legroom, but the seats were thin and not very comfortable."
Cons: "Unexpected fee for carry-on baggage. Who ever heard of being charged for a CARRYON? The airline provides no service with carry-on luggage- all the work is done by the customer."

Cons: "Another subpar experience with frontier and my last"

Pros: "It left on time"
Cons: "The chairs are like torture devices. They replaced their humane, padded chairs with these ultra slim hard plastic ones that don't recline so you're stuck sitting at a 90 degree angle with basically no padding so they can fit more seats on the plane with tiny tray tables. I'd like to see the CEO spend a couple of hours in one these. I'll never fly Frontier again because they've completely lost touch with the concept of treating customers with dignity."

Pros: "When it was over"
Cons: "Even though the ticket is cheap, you have to pay outrageous prices for literally everything else. You have to pay to reserve a seat (any seat) otherwise they can separate your family on the plane. You have to pay for drinks (even water) no matter how long your flight. You don't get a free carry on bag and if you don't book the bag before you get to the airport it can cost you north of 45$ to check it. The accommodations themselves were not great. The chairs have no cushioning, don't recline, are so close together that I couldn't cross my legs, and the tray table is 4 inches wide and couldn't even hold my laptop. The flight attendants on both flights were extremely rude and ran into me with the drink cart twice. One of the flight attendants when asked if the AC would be turned on since the flight was pretty warm asked if the woman wasn't just having hot flashes. She was upset tingly abrasive. The flight was delayed on the Tarmac for over an hour because the team couldn't load the baggage on the flight. The flight team didn't give us any explanation of the delay beyond that, they didn't update is on the expected time delay and they never apologized for the delay. When we did finally get going the flight crew was very rude with asking people to sit back down. Worst of all was that after all of that they lost my luggage. Despite a 2 hour layover and 1 hour delay at the gate specifically because they weren't done loading the luggage Frontier couldn't manage to get my luggage from gate 42 to gate 44... The whole experience was awful. I would never fly with them again no matter how cheap the ticket."

Cons: "This was the oldest plane I had been on in quite a while. The tray tables where half the size of the regular ones and metal. There was hardly any legroom. There was absolutely no entertainment options. No Wi-Fi on the plane. And you had to pay for any snacks and drinks. Although I did get a great amount for the cost, I would have paid a little extra to fly a different airline in order to have Wi-Fi and entertainment options."

Cons: "Flight was delayed 3 hours, then we boarded the plane at 1:46AM. Only to have the flight cancelled. After 45min on the plane we had to get off and wait until 3:45AM to find out what the next step was (rescheduled for 11:30AM). Overall the communication and transparency around this ordeal was handled terribly. Staff had no plan to deal with situation, provided helpline numbers were useless, email/text communication of the rescheduling was nonexistent All of this is not even getting into the cheap service and setup of the flight itself. Will not be flying frontier again"

Pros: "N/A for food or entertainment"
Cons: "Spend the extra money & book with another airline! Staff was rude & contradictory on policies. Was charge for checkin baggage for a skateboard!?! Ridiculous. There was no sleeping in these uncomfortable seats. Flight late. And was an hour wait for luggage."

Pros: "Boarding was easy and efficient"
Cons: "Seats aren't the most comfortable. Tiny tray tables and the seats don't recline"

Cons: "My flight got canceled so I had to buy a new one."

Pros: "Took another airline, United"
Cons: "Cancelled flight 2 hours before scheduled take off and just handed out a paper with instructions and a phone number to call. Should have rescheduled with another airline because it was your fault (mechanical). Had to pay 200 more with an another airline and had to leave the following day which created issues."

Cons: "The crew made us move from the seats I booked without a good explanation"

Cons: "The online price was competitive, but it was bait and switch, because I had to pay an additional $90 for a single overhead bag, round trip."

Cons: "Paying up to $60 for a carry on. Waiting on the runway for 30 minutes with no communication from the pilot when we landed in Denver."

Cons: "I hjave never flown on an airline thaty charges you for drinks and snacks"

Pros: "The plane didn't crash."
Cons: "Many years ago, I was an Early Rewards member who flew Frontier any time I could. No longer. The ticket price no longer resembles what you will pay. Now they charge $15-35 to get a seat,another $30-$35 to check or carry on each piece, and sit in uncomfortable seats that do not recline. These extra charges cause long delay at the check in counter even if I already checked in and only needed to check a bag because everyone else had to pay. Now I'll only fly Frontier if there is no alternative."

Cons: "Extra charges like bags, seats, snacks. Slow boarding and deplaning. Very rough flight"

Cons: "Expensive bag fees and $2 for a soda"

Pros: "The 40 minutes the flight was late the crew made up in the air"
Cons: "Took 45 minutes for baggage to appear"

Pros: "I got where I was going to."
Cons: "One zone isn't even through the door and the next zone is called and all we do is stand in the very hot jetway for nearly 15 minutes. Being charged to pick our seat and for our luggage is ridiculous. It should be included in the price, if you have to raise the price then at least people would know better the true cost of their travel. Being charged for a drink! Having $1.99 put on a credit card! Wrong."

Pros: "The crew was pleasant and helpful for those with screwed up flights"
Cons: "Flight was delayed the excuse given was lame so it was caused by the airline. I have not flow frontier in some time the delay coupled with the worlds most uncomfortable seat. Pretty much ensures I will note fly Frontier again for some time"