Pros: "Great service"
Cons: "Friendly crew"
Pros: "Due to COVID 19 we got a 737-800 on a route that usually boasts nothing better than a 717 so everything about this flight was superior to normal runs."
Cons: "I wish DL could find a way to better manage food and drinks during the COVID 19 restrictive era."
Pros: "That it got me where I needed to go."
Cons: "The crew, the food, the tv capability, the amenities. Overall it was the worst international flight I have ever been on. They confiscated my unopened beer I purchased after security point. They had me assigned to a wrong seat, so I had to fight my way 20 rows up as people are filing into their seats. The hot towel to clean your hands was dry and cold. The roll was hard as a rock and cold. The crew was rude and unapproachable. It took almost 3 hours to get them to reset my tv and when she finally did it glitched the whole time I tried watching it. The croissant was literally cooked to the paper and had to rip apart Croissant to get the paper off. They didn't serve the cocktail as promised. It was a pretty poor performance on all levels, and if this survey truly means anything, I hope this gets remedied."
Pros: "The guy working the terminal was very helpful."
Cons: "There was some grouchy lady working the terminal and she put a damper on everyone mood. Could put my seats together without me paying an up charge."
Pros: "Great entertainment options, best in class"
Cons: "Earlier food service for more sleep"
Pros: "The pilot and steward"
Cons: "Both flights delayed. No information at all on my the first one was delayed. The second, due to mechanical incompetence"
Pros: "That I was able to change flight within the delta app"
Cons: "There was a big delay."
Pros: "The crew was light spirited. Took the angst out of the long stressful wait"
Cons: "Punctuality. Flight was 2 hours late"
Pros: "Great comfortable seats"
Cons: "Crowds in airport"
Cons: "Worst first class service. Only came by twice in two hour flight"
Cons: "Seat assignment for me and my traveling companion was done at gate. We had to sit in 2 different rows."
Pros: "Great food and service in first class"
Cons: "Water waiting on table on arrival"
Pros: "Everything was great. Has nothing to do with the airline, just rough weather."
Cons: "The stewardess could come around more. Just twice. Once for food. Once for trash. Just me tho"
Pros: "Flight left on time"
Cons: "Gate crew had trouble identyfing boarding pass on their computer. Difficulty getting on plane"
Pros: "The two stewardesses were awesome helping me to reschedule possible connecting flight due to leaving mdt 2 hours late"
Cons: "The gate agents were extremely slow causing the flight to pull from the gate 28 minutes late. The capitan of the plane needs a course on how to be polite to an upset customer"
Pros: "Leaving early and getting home early. Flight was perfect."
Pros: "nice crew"
Cons: "terrible seat comfort, late departure due to airline’s booking problems"
Pros: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Cons: "The small bathrooms"
Pros: "The flight was not crowded and plenty of flight attendants offering service throughout flight Also smoo5h flight."
Cons: "This was my worst EVER airline experience. It was delayed 27 hours and the snow was not the only problem. When we finally got on board a plane we sat on the runway for over two hours - then they FORGOT to load the luggage!!!"
Cons: "Delay messed up our entire trip to Atlanta."
Pros: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Cons: "No complaints"
Pros: "Excellent Service."
Pros: "How nice and gentle they were."
Cons: "Long waiting lines."
Pros: "Small plane and a short flight, so just snacks and wifi, which was expected and was just fine with us. Crew was great."
Pros: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Cons: "The delay from the plane problem."
Pros: "EXCELLENT, FRIENDLY, TIMELY, CORDIAL Service by Flight attendants!!"
Pros: "All on time, the flight attendants were nice and polite."
Cons: "That I couldn't change my seat (I didn't want in the confort zone) just in an empty row that it was behind me."
Cons: "Delta staff is not too friendly"
Pros: "the trip going to cancun was an absolute nitemare.... the phone situation was less than acceptable... call back times horrific incorrect postings of new schedules.... late postings of new schedules...."
Cons: "the trip going to cancun was an absolute nitemare.... the phone situation was less than acceptable... call back times horrific incorrect postings of new schedules.... late postings of new schedules...."
Cons: "The volume controls on the tv we’re pretty poor. Was either too loud or too soft with only 5-6 volume settings."
Pros: "Punctual departures. Adequate overheard space."
Cons: "Food was mediocre for a 5-6 hour flight. I expected a little bit more."
Pros: "The service and snack selection is better than the other large US carriers. Delta studio is a decent replacement for the lack of PTVs on these planes."
Cons: "Delta offers a decent product on most of their fleet but the 717 or MD-88/90 can be extremely loud at the back of the plane. You better bring ear plugs or noise cancelling headphones and learn to read the flight attendants lips."
Cons: "The crew was extremely rude. I was skipped got beverages twice and when I rang the bell the flight attendant gave me a lot of attitude. No one likes to fly for 10 hours, I get it, but it was extremely unprofessional."
Pros: "The variety of what you could listen to or watch. Liked the way the seats reclined. Plenty of leg room (I am short)."
Cons: "Delay and inoperative Sattelite TV"
Pros: "Plane arrived early"
Cons: "They board the front of the plane first, meaning the aisles get clogged up slowing down the process. Also, staff kept insisting pre boarding that more people needed to check their bags because there wasn't enough overhead bin space, but there were plenty of bins not full by take off."
Pros: "I board sky priority or sooner so it always goes well."
Cons: "Delta could do a little more to align people behind the right zone pillars when lining up for boarding. Passengers especially those not used to flying or flying with Delta are always confused. Maybe some stripping on the floor could help or pillars at the front and midway back."
Cons: "Delayed boarding as the first flight of the day"
Cons: "Delta refused to assign my seats until just before boarding, even though I booked my flights months in advance. This is very stressful and totally unacceptable to treat passengers this way."
Cons: "Long delay due to maintenance of oxygen masks issue. Why hadn't this been taken care of with preventive maintenance?"
Pros: "Excellent. Smooth staff. Lots of humor and smiles"
Cons: "No entertainment except paid WiFi."
Pros: "Inflight entertainment"
Cons: "the flight attendant on my first flight was awful. Ride and incompetent. The second flight was delayed 1.5 hours with no explanation and now we are waiting for our fate to open up in Denver. We were told it would be 5 minutes but so far it has been 30."
Cons: "No electronic check-in; No seat assignment; will be avoiding flying Delta"
Pros: "The crew were very friendly; the power of a smile is underestimated by many, not this crew. Wonderful smiles and service to match."
Cons: "Out of all the airlines I have flown, this was quite disorganized in my opinion. The fact that I was not able to select a seat, nor did I have one assigned to me until prior to an hour before boarding, gave me a bit of anxiety. I don't think it's fair to take away this option to those that get the "cheap, standard" tickets."
Pros: "The leg room and freedom of not having another seat in front of me throughout this flight was great. It made getting comfortable a lot easier."
Cons: "We couldn't hear the overhead announcements at all. Seated right next to the turbine intake on the wing made the amount of ambient noise especially high, so all the in-flight announcements were pretty much unintelligible."
The check in process was a nightmare. We could not check it online the day before, therefore everyone that was on the flight from Lisbon to Heathrow had to do the check-in at the airport with an agent. They only had two agents available for that many people. The plane was delayed taking off due to that problem. They handed out small bottles of water on the plane for everyone. And one snack snack for everyone. They had no options for snack.
Quite surprised everything went so smooth with the airlines.
Cons: "Flight was totally full... At least everyone had a mask on American does not space seats like Delta does I will be taking Delta whenever possible"
Pros: "Very timely and efficient"
Cons: "Seats are really small"
Pros: "Crew was gracious and helpful"
Cons: "Seating is always crammed, uncomfortable, people packed in like sardines. But I guess that’s par for the course with all airlines nowadays."
Cons: "Seat wasn’t comfortable and the on flight entertainment didn’t work. AA in flight WiFi kept giving error messages"
Pros: "Flying portion was fine."
Cons: "Flight delayed for mechanical issues.... then upon landing trapped in cabin filled with exhaust then again trapped in a locked hallway."
Cons: "We didn't leave on time, so an on-time departure."
Pros: "Plane left and arrived on time. Otherwise uneventful, which these days is good."
Cons: "Others got I choice of snacks. I just got a cookie."
Cons: "As we were boarding, our carryon bags were literally grabbed from us and checked in - that too not valet checked but through to the Baggage Claim. I needed to rush out and had to wait for the baggage instead. I pleaded with the agent to allow me to fit the smallish bag under the seat to no avail."
Pros: "The crew were very friendly and personable. Boarding and seating went smoothly. The flights all departed and landed on time. The cookies were tasty."
Cons: "The seats are pretty small, not much leg or elbow room. The coffee could have tasted better."
Pros: "We were given sandwiches and drinks when our flight was delayed."
Cons: "We boarded our flight and then told there are maintenance problems. Our flight was delayed 4 hours."
Pros: "The entertainment options"
Cons: "The flight was delayed because of another flight before ours and there was poor communication."
Pros: "I like the fact that I finally got home."
Cons: "Not be delayed 5 hours."
Pros: "The crew was fantastic."
Cons: "Boarding was like herding cattle. Everyone blocked the stairs. A frustrating mess."
Cons: "My bag was ripped open completely for all of my intimates to be exposed to the public."
Pros: "Plane was late missed all connecting flights"
Cons: "Left very late with very poor communications that kept changing as well as the gate info!"
Pros: "Plane was late in arriving so boarding was delayed. Took off 1/2 hour late, but landed on time in Miami."
Cons: "Snack offered by American could be better than some dry cookies. Especially for Diabetic passengers."
Pros: "The crew"
Cons: "Delayed multiple tomes"
Cons: "Seats size and bathroom are horrible. I don’t know what to rate for food. They don’t serve you anything but a drink."
Cons: "A passenger caused a delay in security, and as I'm rushing for the gate, the agent closed the door and told me I couldn't board. She then marked me as a no-show, while she was standing right next front of her. I had to spend the next 4 hrs on the phone, trying to get my tickets sorted out. Then, upon arriving at Heathrow,... No luggage. They told me it was still in Chicago. Upon finally receiving my bags, I find them full of sawdust and sand, and several items damaged. I will NEVER fly American Airlines again, and I will highly recommend to my friends and family to avoid them like them plague. Horrible service! Nothing but a run-around and not once did the agents apologise, even after admitting that my problems on this journey were due to a mistake made by one of their agents."
Pros: "Decent amount of bathrooms"
Cons: "I was shocked that we weren't provided better and more food for an expensive and lengthy flight. Also there were no head rest tv's. They plane seemed very old"
Pros: "Short flight, available texting for t mobile customers"
Cons: "AA overbooked their flights too much"
Pros: "All I want is clear communication- not strung along. Reasonably comfortable seat - without person next to me too large for seat. Don't gate check my bag then I find plenty of space above my seat. Stop giving people food and drink on short flights as it is unnecessary and it constrains use of the bathroom"
Cons: "The scene of returning bags at the gate of arrival is awkward and other passengers take advantage - blocking walkway etc. please change system and adt a baggage handler to drop bags in a line along one side of the gateway while passengers wait along other side of the gateway"
Cons: "Maintenance problems, late departures, uncomfortable airlines"
Cons: "delay, then no sandwiches available for purchase onboard during a 3-hr evening flight"
Pros: "an extraordinarily long and stressful journey that sgould have taken 15 hours but took 27.. I may stop using American Airlines"
Pros: "Confusion, delays, rude employees...you name it, this trip had it. I will do my best to avoid flying with these guys in the future."
Cons: "Flight delayed 15 hours. Poor communication and outright lies from staff. Unwillingness to help find or pay for a place to spend the night. Rude staff"
Cons: "No tv's for such a long flight. One tv on the ceiling every so often does not qualify for entertainment.. flight was delayed for 3 hours. Never American Airlines again"
Pros: "Smooth ride."
Cons: "Waited on gate agents for more than 20 mins from 1.39 pm to 2.00 pm And this was a scheduled flight. This is sloppiness."
Pros: "Fantastic customer service - from lounge to arrival gate. Unlike BA this airline does recognize its frequent flyers and upgrades us often to business. I fly a lot - Executive Platinum - and this makes a huge difference."
Cons: "My connecting flight LHR to AMS was on BA and they really droped the ball compared to AA."
Pros: "It served the function of crossing the ocean. The crew was kind."
Cons: "The airplane was outdated. It did not have personal entertainment suites at each seat. I haven't flown across the ocean without being able to choose my own movie in 3 years. Also, because of the outdated entertainment suite, the headphone jack is located in the armrest to the side instead of in the seat back in front of you. This caused me to bend my 3.5mm headphone connection at one point while I was moving my leg, because the connection jack is located below thigh level. The temperature was unbearable, and could not be controlled by the flight crew. Dressed for winter weather and roasted for the entire flight. I actually was dehydrated when we landed because I was sweating for 7 hours crossing the ocean."
Pros: "Flight crew was awesome! Very accommodating"
Cons: "All was good, flight attendants were exceptional"
Pros: "Did reschedule our flight before we left which was helpful -Group 4 but at least we could get home."
Cons: "Paid for seats closer to front to get off for connecting flight. Waste of money as flight was delayed 90 minutes trying to fix the water system which the slow response maintenance crew never fixed. Ended up using Sani-wipes and had no coffee - seemed ok for a relatively short flight and half full plane. 90 minutes to make the decision to just go on resulting in many rescheduled flights."
Pros: "Flying on American Airlines like many other airlines is a frustrating experience. The added charges for baggage and seat choice are insulting when you are used to flying on southwest. It should all be covered when buying a flight. The people lining up at the door to get on the plane spill out in to the hallways and block traffic trying to get by. Southwest airlines has a number system to get on the plane and therefor avoids the crowding the entrance to get on before all the overhead space is taken. I really think american could learn a lot from Southwest airlines. I will when possible avoid this airline if there is a flight with southwest."
Pros: "Hospitality, service, flight, and crew!"
Pros: "Crew was extremely efficient and genuine friendly and nice. Very long but yet very pleasant flight. Thank you."
Cons: "Everything was perfect"
Pros: "The touchscreen was pretty awesome"
Cons: "Loud passengers"
Cons: "Everything. DELAYS___DELAYS"
Pros: "The condition and appearances of everything was pretty standard"
Cons: "Delays delays delays! Both flights were delayed and while sitting on the runway waiting to take off the captain said we had a maintenance issue. WHAT! We are waiting to take off at the end of the runway and we have a supposed maintenance problem. I smell B.S there wasn't a mechanic anywhere. Liars!"
Cons: "Delays, delays and more delays. 3 gate changes and finally on an old plane. Avoid if you can. Only good thing about it, it was bringing me home"