Connecting flight is on time and boarding was a breeze!
Excellent. Would encourage Southwest to keep current boarding procedures with free style seating. Makes for a fantastic experience
As always, the entire Southwest experience was perfect. Purchasing the tickets on the Southwest web site was effortless, departure and arrival gates were spotless and comfortable, plane was clean and comfortable, crew was excellent and flight was on time. Wheelchair service in Las Vegas at departure was somewhat chaotic and disjointed, but I am not sure if that was Southwest problem, airport problem or combination.
I wish they had movie screens in the headrests. The seats are much improved, more legroom and recently renovated. Bathroom was clean. Staff was outstanding!!
As always, the entire Southwest experience was wonderful, from online booking to flight to baggage retrieval. Very grateful.
The weather could have been better. There was a 40 minute ATC delay in SFO because of marine fog and a micro cell storm delayed landing and take-off at Nashville. The gate was changed 5 minutes from boarding from gate B3 to gate C23 at Nashville airport.
After being assaulted by a flight attendant I was then brushed off as oh well because he long braids didn’t mean to whip me in the eye. I have filed complaints and will see. But like any other issue I’ve had with kayak involved it’s been trash. Last time I’ll be using your app
AC sub par. WiFi not working correctly. Ac sucked. Seats very narrow.
Near 4 hour flight with only 1 service. Had to use call button to request water. Internet and power not working until into flight. Internet would stop working during flight.
Southwest's seats are the least comfortable I have ever sat in.
Gate agent rushed to fill hot jetway with crowd so it took over 12 minutes to go from gate to plane. Just like a discount airline Pooly prepared cabin and third time that claim of rough air prevented any cabin service. Friends on a Southwest flight at similar time had service.
Cramped seating for me. Luckily it wasn’t a long flight
Lounge in Lagos is terrible, food on board from Lagos to Atlanta was horrible. Only bright spot the cabin crew were awesome.
The staff and the boarding procedure were all amazing . The one flight was not equipped with WIFI which now adays seems odd. All in all the experience was good
My experience on any Delta flight is always overshadowed by the time Delta removed me from a flight for no apparent reason.
There was no problems, just a little uncomfortable with seats that do not lay back a little
Delta is my preferred airline. I've traveled with them for years. On time in most cases, good communication, easy to use app. Most planes are pretty nice. I was on a CRJ 700/900 however, which was pretty badly aged inside and needed a refresh. No infotainment, unreliable wifi, best to download before boarding or bring a book. Food choices are really just snacks on this flight, nice variety but about what you'd expect. Great staff and prompt in departure and early arrival too. Overall quite satisfied.
A little bumpy ride . No food was being provided due the the turbulence. That was ok it was a short flight to my standards.
Boarding in Amsterdam is always chaotic. KLM/ Delta has not streamlined or made it efficient as it was boarding in Detroit . The food was mediocre The crew was unfriendly and more focused on getting things done quickly rather than service with a smile .
Lower number on this flight so spaced out passengers. Able to enjoy more room to relax during flight. It was lovely.
It was a red eye flight, so no meals were provided, but it was fine with snacks. The seats felt cramped and almost too narrow.
The Phildalphia to Allentown portion was a BUS, not a plane. All was as expected.
Very crowded flight but what can you expect these days?? Crew was accommodating.
We didn't take off until an hour after we boarded.
The flight crew was rude. We were in first class and no one even offered water until an hour after we were in the air. Horrible experience
Excellent - explanations were clear staff was nice and flight was comfortable
The flight was fine. This survey is not. There is no option for N/A so items which don’t apply to my experience still must be rated. In those instances I give a “3” rating which ultimately skews the results.
The actual trip was fine, however, the changes made to our flights and the layovers were had to endure were awful.
They only offered water for Group 6. Awful announcements from the Crew. Couldn't understand a single word. Barely came by for the trash afterwards. Man, I love water for a premium flight. Wow. Water in a cup.
Flight from Dallas to OKC was good, but my trip was interrupted due to a delayed flight from Austin to DFW, which happens all the time. I frequently miss my connection from DFW and American can never seem to make this work!
Had to deplane for undisclosed mechanical issue. Landed in Chicago 3 hours late. Food voucher at FLL came just as we were recording. Crew and agents were troopers--better than Spirit last night.
It was not good at all, I think the crew could be kinder
Great experience for my first time on Spirit. Wey clean plane, great staff, very smooth. Gave food and entertainment “poor” simply because there was no option for NA….i did not get food nor did I order WiFi….so not a fair assessment but neither would giving top marks without experiencing. Overall, great experience.
Cheap flight but really uncomfortable. Seat cushions flimsy. Jammed in middle seat when flight is not full. They don’t even give you water
It was delayed, and the airport had cockroaches jumping on our bags. The flight crew was great, the seats were pretty comfortable.
Delayed due to no pilot. Per FAA policy I do believe we are to be reimbursed.
The flight was flat out cancelled. Spirit no longer goes to Seattle. I had to rebook my flight. Get a refund from spirit. They also didn’t send me any notification of the cancelled flight.
They specifically ignored a luggage tag I had for a dialysis machine. It's a life saving machine that they tossed on the baggage carousel, damaging the suitcase and almost breaking the machine. The crew promised me it would come to me at the gate and they ignored it.
We spent 5 1/2 hours at Ohare cause our flight was diverted cause of rain in the area. We missed appts that we had set on Tuesday and cause we were flying back the next day on the 7am flight we had no time to reschedule anything. Other airlines were landing and taking off fine having no issues. It was only Spirit. Very frustrating flight and I understand why the flights are only around 25-30% full.
My initial flight got overbooked whilst waiting at the gate, and they rebooked me on a later INDIRECT flight!. No offer of a refund
