Everything was great except the hour delay.
Left on time staff was awesome!
Pros: "Peaceful in cabin"
Cons: "Blanket ,"
Pros: "Crew was wonderful"
Cons: "For this COVID to be over"
Pros: "Crew could have been more helpful, had a 30 min layover and the gate was very far away. They could have told us directions"
Pros: "Crew was very nice, professional."
Pros: "Very attentive staff"
Cons: "I have no complaints"
Pros: "Crew and service were outstanding"
Cons: "Good taste perhaps...?"
Pros: "Flight was smooth"
Cons: "More leg room"
Pros: "Afert we have to comeback to the GATE in Atlanta,the next Aiplane was good and the flight was great."
Cons: "Well,the trouble was not the Crew or the Air Steward,but it was something wrong with the start the engine."
Cons: "K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice"
Pros: "Friendly crew"
Cons: "We reserved exit row seats and when they changed the plane they gave our exit row seats to others."
Pros: "Great crew. Seat was not too bad."
Pros: "I liked the wide variety of movies and snacks available."
Cons: "The kid behind me wouldn't stop kicking my seat."
Pros: "Delta’s crew is always the best. On schedule"
Cons: "This was a 2 hour flight, some entertainment would be nice..."
Pros: "Flight staff friendly and everything went smoothly."
Cons: "Always wishing for roomier seats."
Pros: "That I arrived safe."
Cons: "My seat didnt recline my back was in a lot of pain so was my neck. After getting to L.A at 9:52 a.m didn’t get out of the plane till 11:05 then the baggage claim was noted on carousel 2 when in fact it was carousel 3 when I asked a worker she said “I dont know ma’am” waved me off and kept walking. Terrible."
Pros: "New plane with great entertainment arrived 30 mins early"
Cons: "Going to Delta today to see if they can help me...we'll see!"
Pros: "The crew was friendly and we arrived earlier than expected"
Cons: "Seats are too tight and too expensive to upgrade."
Pros: "This flight is always on time and flying on Sunday is a great option."
Pros: "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
Cons: "The choices of free snacks were limited. They should also give more than 1 package of peanut."
Pros: "It was very quick! Great service."
Cons: "We need more food options and a little bit more legroom."
Pros: "Crew was friendly, flight ran on time."
Cons: "Can you make the seats any smaller? Cabin space is tight and for people who suffer from claustrophobia it makes it difficult traveling. More cabin space with raising the fares would be great!"
Pros: "Very nice stewardess on this plane. Seating was excellent."
Cons: "Crew was not apologetic after we missed connecting flight due to technical difficulties with their plane. I was re-routed to Barcelona and then a very budgetary Airlines to Athens which was ridiculously tight again with seating and flight was almost an hour late. Luggage didn't come until following day. And to top it off, I thought I would be flying with KLM on both legs!"
Pros: "Not much"
Cons: "Seats very uncomfortable no room to move"
Pros: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Cons: "No issues."
Pros: "Easy work trip and with the storms coming in I was able to get out early without fees"
Cons: "Snow storms. Not a fan."
Pros: "direct flight from bdl to cun."
Cons: "reclining seats that doesnt give much room to person behind recliner"
Pros: "Got in 1/2 hour early"
Pros: "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"
Pros: "Great pilot.."
Cons: "Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers"
Cons: "They said we would get there on time even though we took off late so that what we told our ride. Ended up about 30 minutes late. Did not like that."
Pros: "Special staff great pilots snacks free movies safety"
Cons: "Everything was great"
Pros: "Crew was good. Flight was early."
Cons: "Poor booking experience."
Pros: "Absolutely nothing."
Cons: "These people are reprehensible. They refused to cancel and refund our tickets when the bride-to-be in a wedding we were supposed to go to was diagnosed with cancer and the wedding was cancelled. Every customer service person we dealt with was uncaring, incompetent, and completely useless."
Pros: "What a city.. Unique for hell sure..."
Pros: "Not much to like here. The new crew was pleasant"
Cons: "Old crew was surly. Plane had much problems and finally replaced. Left 5 hrs late. Delta claims it doesn't have to compensate for a late flight - just a cancelled one so guess which this was The baggage fees are obscene and the gouging of the customer is immoral. No wonder people hate the airlines."
Pros: "Who could ask for more?"
Pros: "Delta auto-booked me so I didn't have that worry once I arrived in Atlanta."
Cons: "Their system gives too-short layovers so any delay at the point of origin means a risk of missing connections. Many people on my flight were worried about connections because Delta delayed our start by over 30 minutes to "change a switch," whatever that means. Then for passengers with short connection times, they should NEVER be seated in the rear of the plane when it takes 20-30 minutes for the rear-seated passengers. Not very consumer-oriented."
Cons: "Jet airways sucks"
Pros: "Flight took off and landed on time"
Pros: "I would like the airline service to do more for our veterans. Especially the 100% disabled veterans"
Cons: "Seats not comfortable enough"
Cons: "Usable to hear gate agent announcement in LAX"
Pros: "Crew was nice and friendly."
Cons: "Plane was not cleaned well from the previous flight and looked dirty from being overlooked for so long. There was garbage in my seat back pocket and the overhead areas all looked dirty as if they were never cleaned at all."
Pros: "Friendly staff. On time departure and arrival."
Pros: "Smooth flight, great service onboard"
Cons: "Your seats are too small, but we know the airline industry is not gonna do anything about it."
Cons: "Food availability."
Pros: "The Captain was well spoken and informative. The entire crew really seemed to care. They were so efficient. All of this happened in white-out conditions, on the Sunday after Thanksgiving—the busiest travel day in history! They were AWESOME. And the gate agents took advantage of 3 people who didn’t show to let my family sit together, which I really appreciated."
Cons: "The flight was great. I just want American Airlines to stop donating any money at all to those horrible, treasonous Republicans!"
Cons: "Everything was fine"
Cons: "Seating is extra tight. I’m 6 feet tall and find American seats to be too closely packed together."
Pros: "Very competent flight attendant."
Cons: "Flight was a half hour late. Pilot could have communicated with passengers. Gate 35X at National Airport is a terrible situation. We go down stairs to deplane, then wait for a bus to take us to the terminal. Not acceptable."
Cons: "Nothing really needed to be better this time around"
Pros: "Responsive and helpful crew. Comfortable seating."
Cons: "More snacks; maybe coffee or a second round of refreshments. Not much, really; it was a great experience under the circumstances."
Cons: "Left very late with very poor communications that kept changing as well as the gate info!"
Pros: "Seat seemed smaller than previous flight BDL to MIA"
Cons: "On a short flight MIA to GCM AA has seat back screens. On longer flight BDL to MIA no seatback screens. Seems backwards logic!!"
Pros: "Convenient departure time originally"
Cons: "Late start due to needing more fuel because of weather at the destination. So after everyone had boarded, at the minute we were supposed to take off, they beg for 2 volunteers to get off the flight to compensate for the weight of the excess fuel. Eventually 2 people b3came annoyed enough to get off and take a $200 voucher (probably for another delayed flight.) so we were late taking off for that. At our destination there were clear sunn6 skies. Extra fuel was needed for that. So I was stuck in a seat the size of a child’s car seat for an extra 40 minutes? And when we could finally get off, my legs had fallen asleep ffrom being too squeezed in for that relatively short flight. When will the airlines focus on the passengers’ safety & comfort and not on excessive profits?"
Cons: "Customer service was bad"
Pros: "The flight crew"
Cons: "Small space. Old plane. Tight seats."
Pros: "nothing good nothing bad, just ok."
Cons: "737 might as well be a cattle cart..."
Pros: "When we left the gate"
Cons: "did not get my requested wheel chair service."
Pros: "It works if you follow the rules."
Cons: "I could tell you how I liked it if I wasn’t sleeping inthe Ronald Reagan National Airport."
Pros: "All good, on time, crew was pleasant!"
Cons: "All good"
Pros: "Great light, great staff. They did not have any movies or music you could listen to, but everything else was fabulous."
Cons: "No baggage controls from seat 18 to 28 no bags would fit. As we exited all the front rows we're waiting to get there bags stored in back of planes overhead bins. That's just not right, especially when they charge us extra to take a bag for overhead bins storage."
Pros: "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
Cons: "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
Pros: "Roomie seat"
Cons: "Made me Put my purse in back of plane"
Pros: "On time, smooth flight, no hassles"
Cons: "Tight space but overall not unexpected"
Pros: "I liked having in flight entertainment available. The flight crew was very friendly and allowed me to change seats once boarding was completed to be more comfortable."
Cons: "My only complaint was that it was a long time between pushing off from the gate and lift off but that was due to weather. Not the pilot's fault."
Pros: "No fees for carryon, like Republic charged on the way out"
Cons: "NO seats available on booking, without paying extra. Never could sit together, even though booked together. Greedy but stupid."
Cons: "i didn't like my seat 8c with no room to put stuff under the seat in front because there was no seat in front and its like theres even less leg room than a normal seat bc crew going up and down the aisle i had to really squeeze in"
Pros: "On time departures. Friendly crew."
Cons: "The flight was delayed, at not fault of the crew on board, however the flight attendants did very little to update the passengers on connecting flights and did not try to help in making the connecting flight aware that some passengers would be delayed. I missed my connection by MINUTES (I saw it still taxied at the gate) and they could not hold the plane for 5 passengers connecting. Awful service and procedures."
Pros: "Long wait for take off. Everything else was great."
Cons: "Because it was a day later!!!"
Pros: "Much better than the trip to chicago"
Cons: "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
Cons: "Only pretzels were served. Crew was very nice. Friendly too!"
Cons: "-missed my connecting flight at 10pm due to weather. -waited in long line for customer service -received a phone number to book hotel -waited 30 minutes for shuttle -waited behind 8 people who checked into their rooms -when it was finally my turn they had not received my reservation and I was told to take a seat and wait, -eventually I called the booking number again, the call got dropped due to no service in the hotel lobby -I had to go outside to call after midnight! (a female alone) -finally after 45 minutes they received my reservation. -I didnt get to my room until 1am and had to get up at 5 to get the shuttle back to the airport -Frustrating and nerve racking experience"
Pros: "Entertainment screens were easy to use and fun. Crew was extraordinarily nice and attentive."
Cons: "Boarded 2 hours late due to the flight crew reaching the maximum amount of hours they can fly by law. American should be more aware of their employees' hours. Seats need better head rests. Menu needs more vegetarian options and the prices need to be lower."
Pros: "very good no problems.."
Cons: "all good thanks much"
Pros: "Flight was delayed but boarding at DCA was very efficient and quick"
Cons: "Flight attendants seemed bothered by something and weren't very nice. They looked/seemed tired. Cabin lights were on the whole time for a ~3 hour flight which began at 830pm."
Pros: "Got us in a little early. Nice smooth flight"
Cons: "Delayed for 'weather' but weather was fine and missed my connection by 10 min and needed to sleep the entire night in airport"
Pros: "Free entertainment"
Cons: "Spacing is really tight"
Cons: "Flights were cancelled and rebooked 3 times. This flight never left."
Pros: "Flight landed early"
Cons: "No entertainment"
Pros: "Again, on time and efficient"
Cons: "Flight attendants very serious"
Pros: "Crew was terrific"
Cons: "Cabin was a little cool"
Pros: "I would love to take off and make it to my destination next time instead of sit in the airport for 8 hours strung along by the employees saying the plane will be fixed."
Cons: "The seat in business class was small."
Cons: "The delay was horrible and the captain said it was because they needed extra sleep. I found this offensive as i was trying to complete a very long trip and was exhausted."
Pros: "Crew was phenomenal!!!! So attentive and professional. Great customer service"
Cons: "Check in was with a new trainee and she was not sure how to put in our TSA - we got sent around to other people quite a bit. Plane was late and we almost did not make our connection in Dulles"
Pros: "The gate agent kept us well informed about our delayed flight - she kept calling to find out status of the flight and reported her findings to us after every call. United provided water and snacks in the gate area as we waited. Gate agent was pleasant and helpful to everyone during the delay."
Cons: "Got a call at 3:00 am saying our flight would be delayed an hour from 1:00 pm to 2:00 pm. and offered optional flights at no charge. Stayed with original flight since this was a direct flight. The flight ended up being 3 1/2 hours late. We had to wait for a ferried plane from Chicago. Just wondering if United knew at 3:00 am that they had problems, why did it take 13 hours for them to resolve it?"
Pros: "Smooth landing."
Cons: "No compensation, no manager available because they were dealing with the same issue at another gate. Where is the customer service?"
Pros: "Courteous crew. Smooth landing. My only compliant is that we have to purchase in-flight wi-fi."
Pros: "Comfortable, quick, and great service."
Cons: "No food."
Pros: "Everyone was pleasant."
Cons: "Delays due to staffing issues led to missed connection and 7 hour wait for next available flight."
Pros: "Nothing special"
Cons: "Seats very dirty sticky Not clean at all"
Pros: "The flight crew seemed worn and a bit surly. They ran out of two of the meals and the one I got was oddly seasoned but it was warm. We sat on the ground quite a while while they fixed the PA system with no water then there was a women they'd let on the flight even though she had a different destination - supposedly they spent an hour looking for her bag on the plane. Do you hold up a whole plane load of people that got on the right plane for the woman that didn't and how come when they checked her ticket - no one noticed?"
Pros: "We toured the Boeing plant in Everett (Seatle.) I wish I had bought a T-shirt I saw in the gift shop. It read, "If it ain't Boeing, I ain't going.""
Cons: "Except in the row right behind 1st Class, the seats are kinda crammed (in.) On a commercial on one flight, during the spiel about safety, the movie screen showed about 5 or 6 cabin attendants putting up their trays in prep for landing. Tey all leaned forward as far as they could to reach their trays. I looked around. I could reach my tray with my arms at my sides. If the actual airplane had had it'w seats spaced apart as in the movie, the plane would have been fully loaded with some 35 passengers. I forgot what airline it was, maybe yours?"
Pros: "We made it home alive, so that's the main thing."
Cons: "Three hour delay, which wasn't clearly explained. From others waiting with us, we gathered that flights were delayed fur to some travel plans for POTUS. Does that always happen? I can't imagine it does."
Pros: "The crew was nice"
Cons: "I was stuck between two very large men on a flight where there was apparently no air conditioning. I could barely breathe for how hot it was."
Pros: "The roominess of the sets on this plane were excellent and the stewardesses were very friendly and accommodating ."
Pros: "That transportation was available in Chicago."
Cons: "No problems."
Pros: "Early boarding for families"
Cons: "Ridiculously cramped bathrooms"
Cons: "The gate in Newark was a dump and the boarding process was chaotic"
Pros: "on schedule even though ORD had some weather issues but yes good flight.."
Pros: "Smooth flight and on time"
Cons: "Lack of planning. Even though it was specified that I was travelling with a senior citizen. There was a short time between conecting flights. Having my elderly mother having to rush from one gate to other with no assistance whatsoever. Barely making it to the gate on time and luggage getting lost. Still to this time which is around 24 hours later from the flight, there is no response about her bags. Insulin was on checked luggage. She experiencing serious knee pain due to the fast walk from gate to gate. Fast walk being mention since she is old and can't run. Besides that, flights were good."
Cons: "Flight was canceled and both service desk and over the phone customer service took over an hour so I paid out of pocket to rebook with another airline."
Pros: "Boarding and crew were good"
Cons: "No comfort at all. Plane was jam packed and I had no leg room, arm rests would not come up, no free wifi or free entertainment."
Cons: "Very uncomfortable seats with no leg room."
Pros: "easy boarding, helpful united employees"
Pros: "I liked the fact another passenger was willing to switch seats so my husband and I could sit together."
Cons: "I didn't like the attitude received from the person at the desk at the gate. My husband and I looked at our tickets and were surprised to see the seat assignments I had chosen when I purchased the tickets were not there and instead the boarding pass said "see agent". She then assigned us seating in separate rows and handed us new boarding passes. No explanation. We looked at them and handed them right back and said no thank you, we had purchased tickets together. She said, "this flight has been oversold" and motioned for the next passenger to step up. This really upset my husband who told her, "Wait, we are not finished discussing this!" He went on to explain to her we purchased our tickets together with seat assignments - Together. She then said if we didn't reclaim them when checking in, 24 hours prior, the seats then became available again. What kind of logic is this?! Ugh! If I wanted to be treated like cattle I would have stuck with Southwest! We. It's back to Southwest for us. At least they are up front with their rules."
Pros: "Employees need to understand that many people who don't fly often have an anxiety about the whole process. Being friendly and helpful goes a long way in making the experience less of a hassle. United seems to understand this and for the most part their employees were very friendly and helpful. I will choose united whenever possible."
Cons: "TSA employees need to lighten up. I think they can still do their job and be friendly at the same time. They all seem to hate their jobs"
Pros: "Flight delayed for a short time, explanation given- satisfying. Delayed flight info sent via text very helpful. Flight attendants and staff, very attentive, courteous, professional and informational. Over all satisfied with United airlines, thank you for my sucressful trip to Kansas City to celebrate my grandfathers 90th birthday!"
Cons: "Waited at the kiosk at the gate desk, took about 20 minutes for an agent to appear and help with customer service."
Pros: "Quick flight."
Cons: "Flight was delayed for 40 minutes because of "paperwork" according to the pilot. We boarded the plane on time however had to sit on it during the delay. We were not informed of what was going on until we had already been waiting for 30 minutes. When they informed us of the delay they offered everyone free direct TV in flight to make up for the delay. Once we finally took off they announced that the direct TV was not actually working. The flight attendant making the announcements was not sincere and rather unprofessional. Luckily the pilot flew fast so we ended up arriving only 10 minutes late."
Cons: "Long boarding and delayed flight, lots of walking"
Pros: "The weather in CT was inclement but the pilot made up time getting to DC and the connection to Seattle arrived ahead of schedule!"
Cons: "The flight was delayed by over 4 hours, there was no clarity on what was going on. They made us change aircrafts, the ground staff was mean at best. In spite of the 4 hour wait they didn't even bother serving food or made any announcement to handle passenger anxiety and concerns. Delays are sometimes unavoidable and I have had experiences in the past but none that was handled this unprofessionally"
Pros: "I made it to the airport safe and sound."
Cons: "It was a complete cluster as if no one knew what was going on. Once we were finally able to board we sat on the plane for an additional 30 minutes or so because the air conditioning went out on the plan and we all had to sit there in the scalding heat while they fixed it."
Pros: "The United app was awesome so I could watch movies on my phone during the flight."
Cons: "My first flight was delayed and caused me to miss my next flight which forced me to have to stay over night in a hotel and take a new flight the next morning. I had to pay for all the extra costs of the hotel, taxis and food. It was very frustrating that they didn't hold the plane just a few minutes since there were a lot of passengers ( including myself) who ran to the gate."
Cons: "When I boarded the plane, I noticed crumbs and grease marks on my seat and crackers all over the floor at my feet. Rather than clean my area, the stewardess handed me wet wipes."
Pros: "Good price"
Cons: "No leg room even for a short person like me!"
Pros: "Delayed in Denver"
Pros: "sufficient space for luggage overhead"
Cons: "too much chatter among crew, especially during boarding and disembarking rest rooms too small - claustrophobic additional, and roomier rest rooms could help wish announcements could be delivered more slowly, better enunciated, and less slurred; often cannot be understood; one often has to guess the meaning more smiles and friendlier tones and attitude could help having window seat can be very inconvenient when leaving one's seat"
Pros: "Quick short sweet flight"
Cons: "Boarding late"
Pros: "The professional services"
Cons: "Cramped leg space"
Pros: "Good flight attendants"
Cons: "Small seats"
Pros: "30- minutes early"
Pros: "I liked the leg room and assigned seating."
Cons: "More information on drinks during the flight and the charges for backpacks."
Cons: "Horrible service in orlando . Super delayed departing and arriving . Luggage was delayed as well . No responsw from customer service neither . Never again"
Cons: "The seats are very uncomfortable for a long flight."
Cons: "Had to pay for everything carryon's, bags n food"
Cons: "Flight was delayed for over 5 hours. Either a crew or plane issue. We were told was a maintenance issue. I assumed that was airline responsibility to have done before flight. Very early am flight on Sunday. Meal vouchers offered but was asleep. Finally later boarded the plane. Sat on tarmac for long time. Finally captain announced that we would have to deplane because of maintenance issues. Got off plane. Sat in terminal. Went to get meal voucher hadn’t gotten earlier because I was asleep. The apparent supervisor at gate was awfully rude when I asked. She said that the vouchers were all already destroyed and they would not print another. Later rebounded and flight got home for a flight time of 1hour. Missed breakfast at hotel to get to airport on time for early flight only to have all this happen that should have been preventable. It was probably one of the worst flight experiences I have ever had. Difficult to describe on this forum adequately. I will NEVER fly Frontier airlines again and I will encourage all that I know to avoid this airline. I was charged to bring a carryon on board. I did not check a bag but would’ve been charged there too. There is a charge to pick a seat. Charge for any snack or drink on board. Horrible airline with terrible customer service. I will protest with my airline dollar and patronize its competition. I encourage you to do the same."
Cons: "Medical emergency once on board, delayed the departure from Denver. While no fault of the airlline, as a passenger onboard, waiting in the back of the plane. Some type f overhead announcement being made would have alleviated any undue conversations between passengers, wonderment of departure delay."
Cons: "On the return flight I had the wrong gate number on my ticket. Luckily I asked a the desk gate to find out. The lady was not very helpful . She was not very nice either it could seem to care less whether I got to the right gate or not. I thought I check the board at the airport. I did make a call to customer service and I did book another flight to California on a different airline for my next trip"
Pros: "Not only was this airline prompt but early, both ways by nearly 30 minutes. I was very pleased with this."
Pros: "Quick and convienent flight."
Cons: "The speed"
Pros: "Always on time, frontiers gates are always closest to terminal."
Cons: "Comfort of seats but for a short flight it's fine."
Pros: "simple. no frills."
Pros: "Same as above"
Cons: "Same as above, but smoother landing"
Pros: "flight attendants attitude was great & front desk helped me find my gate since there was a change also great service"
Pros: "I did not like the fact that I had to pay for a seat on the plane for I thought that was already in the payment when I purchased the flight and I never knew I had to pay for a carry on bag for I have flown with frontier once before, I guess time comes about a change. Oh yeah, there was no SNACKS, no peanuts or crackers provided, just water etc."
Cons: "The flight was good and the landing was smooth"
Pros: "Comfort.. I purchased coach. Not first class. Food.. Did tried the food at all Entertainment.. My Ipad"
Cons: "I did not disliked nothing at all"
Cons: "I purchased the "perks" upgrade and then when I tried to put my jacket in the overhead storage the attendant told me I couldn't do that and that I had to hold it for the flight... never mind the overhead storage wasn't full. That's what an additional $58 gets you. Then the pilot didn't want to fly the plane because the soap dispenser wasn't functional in the forward lavatory. Seriously! We sat on the plane 35 minutes while he waited for an out of order decal for the lavatory door. Dumbest flight crew I ever encountered. I'm going back to United."
Cons: "The flight was cancelled due to bad weather. The flight was rescheduled for two days later. The weather was great but it was also cancelled. There wasn't even an attempt by the staff to fix the problem. They were only willing to give a refund. If there isn't a flight then don't advertise it."
Pros: "There was nothing I cared for and they nickeled and dimed you on everything."
Cons: "The seats are crammed - with very little leg room. It costs 30.00 to transport your luggage one way and I will never fly Frontier again - not a pleasant experience."
Cons: "The plane looked old (chipped paint, outdated upholstery). Seats did not recline. Had to pay for all baggage, carry-ons and drinks/food: this greatly increased the price of what we originally thought was a good deal on our flight."
Pros: "The fact that they charge for carry on luggage encourages people not to bring those over sized bags. So finally there is some room for your stuff."
Cons: "The fact that you find out after you booked that there is "NOTHING" included. You want to check a bag, "That cost extra" You want to bring a carry on bag, "That cost extra" You want to sit with your wife, "That cost extra" You want something to drink, "That cost extra" The worst part is that you have to pay extra for each flight separately. By the time you add all those "That cost extra" together, you can book a flight with an airline that at least serves you a cup of coffee during the flight."
Cons: "Paying for carry on- 12 hour delay- no straight answers -only flight to destination per day. Had to book nearby hotel then cancel when we found out it was going to depart (after waiting11 hours).does not work w/ other airlines"
Pros: "Crew and pilots were excellent - good communication to passengers."
Cons: "Having to pay extra for carry-on luggage. Having to pay extra for non-alcoholic beverages. Boarding at the gate completely stopped with zero explanation from the gate employees."
Cons: "Having to pay for carry on-your SEAT which was uncomfortable-pay for nuts or pretzels?"
Pros: "Price. Short lines."
Cons: "Website was only partially operable when accessed from a link in an email when trying to "buy a bag" and check in. Had to access site directly, then it worked. However, I spent a frustrating 45 minutes when trying to buy a bag and check in when I used the link. Also had trouble using the Frongier app. Could not check in using it."
Pros: "Really nothing was favorable. I will avoid Frontier at all cost now. I travel once per quarter for business and yearly for vacations. There are plenty of other carriers that I can take."
Cons: "Being "nickeled and dimed" and in consistency. I paid for a carry on in Denver and was told that I did not need to pay. So on my return flight I was told I had to pay for a carry on or else I would not be allowed to board. The message as presented by Frontier staff was very hostile and confrontational."
Cons: "They cancelled the flight and I had to rebook the next day with a different airlines because frontier didn't have another flight going out for three days. The one way ticket with American Airlines cost me 280 dollars and the hotel room cost me 160 dollars. Frontier is only giving me back 100 dollars. Will never fly frontier again! Terrible!"
Cons: "We sat on the tarmack for 1.5 hours once we arrived at our destination. I was also surprised at how expensive it was for carry-on and checked luggage. I don't know if I'll fly frontier again."
Pros: "Inexpensive flight. Text messages about the delay were really helpful. App was perfect and easy to use. I loved that I could check in on the app."
Cons: "A nearby passenger went to the bar during the three hour delay and was drunk by the time he arrived on the plane. He then drank more during the flight. Not a ton to be done about that, but it made my flight experience a little more difficult. I was surprised you had to pay for a soda and snack, but I am okay with that overall. I think you should get a free carry-on bag though, or at least one that is cheaper than $35. Lines to check baggage were long and ill-attended. Would rather have been able to take a carry-on and skip checking a bag at all."
Pros: "Ditto above"
Cons: "New seats"
Cons: "Seats are super uncomfortable they dont recline at all!! , A drink cost 2 dollars you have to pay 45 each way for a Carrry on!! Next time ill pay a little extra and atleast get to have a carry on reclining seats and a complementary drink ! it ends up costing the same but atleast ill be somewhat comfortable ! Never again will i fly Frontier its not worth it"
Pros: "- cheap flight"
Cons: "- having to pay for carry-on bag - having to pay for soda/juice and snacks on the flight (not having a complimentary option) - seats didn't recline"
Cons: "9 hour delay, uncomfortable seat/didn't recline. Crew was unhelpful and didn't give us straight info about delay. Sat on plane 3 hrs then had to get off. Reboarded 2 hrs later and still had to sit back on plane for 2 more hours before take off. Terrible experience."
Pros: "Not a damn thing. Never. Again."
Cons: "Fraudulent rates, inability to get on another flight in the face of hours of delay, terrible seats (uncomfortable), bullshit delays - every excuse in the book on one flight."
Pros: "Priority check in for veterans. But will not be using this airline after this trip."
Cons: "There is a charge for a carry-on luggage fee of $45 so I paid the $40 fee to check my baggage in. Arrived 3 hours before flight. The flight was delayed for 2 hours. Get to the destination with no transfers and my luggage is the only piece that doesn't make it! The baggage claim attendant was all nonchalant and informed me every bag in their history has ALWAYS showed up in a few days. I'm traveling for a weekend business convention....so I had to repurchase clothing and items and possibly another suitcase fot the return trip. I will not be using this airline in the future."
Pros: "Safe takeoff and landing."
Cons: "Sour puss steward. Money suckers airline that charges too much for a carry on bag and charges you for an in flight soda."
Pros: "cheap ticket, short flight"
Cons: "luggage, carry on policies, cheap seats and feel"
Pros: "Got through security without a long wait, the staff were all very pleasant and the flight was on time and reasonably comfy."
Pros: "I liked my fellow passengers."
Cons: "Flight was delayed. Flight, if it reached destination on time or early, usually waited on the tarmac for a gate assignment which ultimately delayed the arrival time. Flight crew was rude. Extra fees that were charged for seat assignments and checked or carry on bags were not clearly indicated at the time of ticket purchase and this felt like cheating to me. I will endeavor to never fly Frontier as I do not agree with their business practices."
Cons: "A 40 minute layover turned into a 5 hour layover in Denver. Frontier did not reimburse for the inconvenience, and sent a inadequate $50.00 coupon towards my next Frontier flight IF USED WITHIN 90 DAYS!! That was an insult, not a good faith gesture. They nickel and dime for everything, and take poor accountability for their errors."
Pros: "Crew was great."
Cons: "Cramped seating was really uncomfortable. Charging for seat assignment and carry on bags was not clear at the te I booked. Not a nice surprise. I will avoid Frontier in the future."
Cons: "When I arrived at the Frontier desk and checked in I let them know that I was disabled and was not able to make the walk to the departure gate. They did nothing to assist me and finally after 40 minutes an airport employee that witnessed this borrowed a wheelchair from Delta and got me to my flight. I was embarrassed and shamed by this airline. Andrew Darden"
Pros: "Direct flight."
Cons: "When I went to check in for my super cheap flight suddenly I had to pay to pick a seat! I've come to expect to pay to check a bag but this was such a lie to pay for the flight and then have to pay to have a seat. Did I buy a standing room only?"
Pros: "I had seats to myself!"
Cons: "Didn't like how u have to pay for refreshments alcohol I understand but like soda and all"
Pros: "Boarding was easy. On time departure and on time arrival."
Cons: "Short flight so no food or entertainment. Initially crew said would be coming with cart with complimentary beverages and then they said they weren't but you could buy items."
Cons: "It was a terrible experience in my life. A Frontier female worker who was working at O'Hare international airport between 4pm and 5pm was really rude. There was a problem in my barcode so I asked how I could solve the problem. When I first went there, she said "no" and she started to ignore me by not answering. I almost missed the flight. And when I went there twice, the woman hided under the counter after seeing me. I was shocked. The worker at Frontier was never professional and acted like a child. The service was terrible. I would feel okay if she could try to help me not to miss the flight. Instead, she had no willing to help me, and sneered me. I missed the flight so I had to buy a new flight ticket. I'll NEVER use Frontier anymore, and I'll recommend to people not to take Frontier. Workers' service is the representative of the company, and she was terrible."
Cons: "More comfortable seats"
Pros: "Good service and wonderful personnel"
Cons: "Nothing all was well"
Pros: "The crew was helpful polite and professional"
Pros: "not much. bumpy flight , seating tight"
Cons: "not much"
Cons: "Spirit’ kiosk bag check is a waste of travelers’ time. Takes agent just as long to process—plus waiting in line a second time"
Pros: "Great service Good patience Great experience"
Pros: "The price."
Cons: "Seats are a bit tight."
Pros: "Got there safely"
Cons: "Cramped, disorganized seating. No fault of the airline but sat next to rude, loud and unhygienic travelers. The check-in process was awful as well. I approached the Spirit counter because I was having trouble with my app. When I asked for assistance the girl at the desk only said and repeated "boarding passes must be printed at the kiosk" as if she didnt want to be bothered or that's all she knew how to say."
Pros: "On time flight"
Cons: "Lounge restrictions, most airlines let us take a carry on and a personal item with no cost"
Pros: "I liked the cost of the tickets."
Cons: "It seems that they don’t really care about inconvenience to the customers."
Pros: "Comfortable seating with the $50 increase for the bigger seats with extra leg room."
Cons: "Nice flight...but the two plus hour delay was awful."
Pros: "The flight crew were very good and informative. The plane took off on time and landed earlier than expected. The seats we chose were comfortable but a little expensive. Boarding was easy."
Cons: "To choose your seats was a little expensive and the baggage costs were way too much for a couple going on vacation for a week with one checked bag."
Pros: "I liked the low ticket price"
Cons: "The high fees charged for luggage, the high cost of the snacks and small portions of those, the tiny tables and the only thing in the seat pocket was the how-to card. No magazine, never mind if it was months old, and no barf bags, or is that why there was nothing in the seat back pouch?"
Pros: "Exit row seating most comfortable. Paying for everything up front. Perfect. Easy to navigate system from LAX."
Cons: "A Bird. Emotional support animals are taking over most places. I did not like having to travel from LAX to MCI with a squawking bird in a cage. Perhaps those things make everyone else on the flight emotionally fragile. If any of us were to say something, would we be thrown off? It is a delicate balance, but frustrating. Dogs, cats, iguanas, now birds. Never mind the screaming obnoxious kids, and the parents who apparently have given up on life, and expect the flight attendants to mind the children. You should pay your staff more to deal with this stuff."
Pros: "Overall positive experience with boarding and in flight. Might have gotten lucky but my flight was very peaceful and arrived 40 minutes early."
Cons: "Spirit airlines isn't up front with their baggage fees and everything that is not included in your original ticket price. After 200 to book I had to pay an additional 40 each way for my one checked bag, 20 to pick a seat next to my travel companion ect. Without the early check in it's even more. Would have rather known the expenses before the 24 the early check in, might have booked a different carrier. Just felt deceived by all the add-on fees after booking"
Cons: "Web site was not user friendly, customer service on phone was poor, the people did not understand me and were difficult to understand, gave me poor info"
Cons: "I had to postpone my trip and was hit with all kinds of penalties from Spirit Air."
Pros: "I liked that it was a newer aircraft and the flight itself went well."
Cons: "We paid $110 for two carryons and sat in last row of plane(not willing to pay another $50 to choose our seats). So cramped you cannot move at all once you sit. This is not an airline you take if you want to be comfortable."
Pros: "Everything was spectacular. Thanks."
Cons: "Nothing was bad. Thank you Spirit"
Pros: "I didn’t fly back on this flight."
Pros: "Staff was friendly and flight was easy. No issues."
Cons: "Flight not full and they still jammed people 3 to a row. Web site confusing and difficult to use, unable to get a real person on the phone for help. My cheap fare doubled at check in due to baggage charges that were not made clear in advance. No email confirmation of flight. I would not fly Spirit again despite the fare,"
Pros: "On time, crew was great, check in was easy, passenger cost excellent."
Cons: "Bag cost. $50 at check in. Didn’t even see the option to pay for it when I booked the flight. Maybe I missed it but if so it wasn’t obvious like it is at other airline bookings."
Pros: "This is not a comfort/luxury airline experience. It was, however, efficient, timely, and had pleasant staff. The seats are not comfortable and the $8 ones don't recline or have much cushion. It was great for the short flight from CT to SC."
Cons: "The seats were not exactly uncomfortable but could have been better, and didn't recline."
Cons: "Luggage $45 carry on $38 this is where spirit gets you"
Pros: "The flight was on time and baggage retrieval was quick."
Cons: "I didn't like having to buy my baggage and seat in addition to my ticket. That was a bit confusing to me."
Pros: "Flight was non stop"
Cons: "All the additional charges for carry on and paying for my selected seat. Will not fly this airline again. by the time I paid all the added $174 of cost it was the same price as any other airline. The epic logistic failure at Ft Lauderdale. I got to the airport 2 plus hours early and still barely made my flight in time. I wanted to get something to eat but I couldn't because I had to wait in two lines to get my boarding pass, because the Kiosk would not print my ticket. In addtion to Spirit overloading TSA in their terminal. My worst flying experience ever, and I fly a lot!"
Pros: "I found a great price for my tickets...."
Cons: "Unfortunately the price for a carryon outweighed the ticket price. I checked online and it said $25 and up for a carryon. At the airport they were all the same price of $52, not to mention they had the worlds smallest carryon dimensions so I had to check my backpack! Won't be flying with them again"
Pros: "The plane seemed to have more room per seat than other airlines I have travelled with."
Cons: "The check-in line was extremely long but the stay was working hard to get everyone through in a timely manner. Also pre-check-in was frustrating from the hotel, which may have been an internet connection problem. But when I called to ask a question it was very difficult and frustrating trying to get an actual person on the phone. Additionally he told me it would not cost extra to check-in at the airport but your website said otherwise. You might want tok get the staff and website on the same page."
Pros: "The plane and crew was top notch."
Cons: "Couldn't register my bag before I arrived at the airport, so I had to pay extra. $50 for 20 lbs is a lot."
Pros: "The crew was amazing; so funny and entertaining. Loved the pricing to customize what I did/didn't want and to give me the cheapest fare possible. LOVE that they now fly non-stop from Hartford to Myrtle Beach."
Cons: "Can't think of anything!"
Cons: "I couldn't make that flight and called ahead the airlines to let them know. But a day after found out my return flight has been canceled as well. Terrible terrible experience. Had to buy a return flight again."
Pros: "The fight"
Cons: "Customer service was unresponsive and unhelpful which cost me a day to my vacation. What's worse is that any scheduling conflict which in my case they caused resulted in me having to pay more money to correct. By far the worst experience I've ever had on an airline."
Pros: "On one leg of our flight, the humor injected into the safety procedure instructions was wonderful. Thank you."
Pros: "The stewardesses and captain were kind and approachable. The other passengers were kind. The seating and luggage compartments were spacious. Being 6'4" it was nice to have leg room even in a non emergency exit row."
Cons: "I didn't have any of the food or drink so I cannot comment on it."
Pros: "My flight from Detroit to Kansas City arrived 20 minutes earlier than scheduled. The day before on my flight from Kansas City to Detroit, we were 30 minutes early."
Pros: "No amenities, but overall good flight. On time, short, fast lines at check-in and boarding. Emergency seat totally worth it for tall people! Smooth take off and landing. Flight times were a little inconvenient, would rather not fly overnight, but we made it work."
Pros: "Outstanding service"
Cons: "No complaints"
Cons: "My sisters and I booked our recent trip with Spirit airlines. However, one of them booked the return flight for the wrong day. When we arrived at the airport to leave, she didn't have a flight home. The Spirit employee said "sorry, you don't have a flight." My sister showed her the confirmation information and the employee could not make sense of the situation and asked the desk employee next to her who said "I don't know" and didn't offer any other information. We asked to go standby and the employee said the flight was full. She asked that we step away so she could keep helping other people in line. We left and my sister had to book a flight with Southwest the next day, having to pay for a hotel for an additional night. Overall, your employee was confused about our situation. Did not offer any sort of solution. When we asked to go standby that wasn't an option. The three of us will never book with Spirit again because of the terrible customer service. We ask that my sister gets a refund for the poor service."
Pros: "The flight was on time"
Cons: "Spirit charges for everything. Checked bags $50, carry on bags $50, in flight drinks including water are not free."
Pros: "boarding as quick and efficient"
Cons: "they gave us a menu and when we ordered they di not have what we ordered. Mind you their were 3 of us and everything we ordered they didn't have."
Pros: "I liked how friendly the staff was, how smooth the take-off/landing was, how the flight was fairly short, how the lights were dimmed in order for the passengers to sleep on such a late night flight, and how short the flight seemed."
Cons: "I didn't like the baggage policy of just one personal item. I like when airlines give you one free carry-on and one personal item so you can have you purse or laptop bag or whatever separate from your luggage. I also didn't like how you had to pay for refreshments. It is always nice to have to option of 1 free beverage and maybe some pretzels when you're flying. Also, the seats are pretty uncomfortable, but that is not really something that can be fixed."
Cons: "Spirit is a low cost, low class airline that works only in a situation where no other carriers can be used. The front desk staff are so-so and the internet website never works correctly. Their IT department needs fired and the website needs completely redone. Patience when working with this airline is very necessary as you encounter many frustrating roadblocks. Seats are so close together that the other passenger is all over you. If the adjoining seat has a larger passenger as in my case, this passenger will make your flight absolutely miserable."
Pros: "I appreciated the updates for flight and schedule changes. Unfortunately, my overall experience was not impressive."
Cons: "I ended up paying the exact for what I would have paid with another airline. I especially disliked the fact that a complimentary glass of water and snacks weren't provided. I also feel that you shouldn't have to compromise service for flying "cheap". Even though "cheap" overall wasn't any different from any of the other airlines I've flown. I like the concept and idea of Spirit but I feel that there is still a great deal of fine tuning."
Cons: "Horrible customer service,"
Pros: "Nonstop flights from LAX to KC leaving and returning at reasonable times. I went to Ross and bought the largest bag I could find that met the personal item size restriction. Otherwise, all my ticket savings would have been used up by the small amount of luggage permitted. Feels like nickle and diming. I don't think this M.O. can last because people won't come back if they feel ripped off."
Cons: "The Spirit flight was delayed. No text or email from the airline though they had my info supposedly for that purpose. I found out by looking online right before we would have left to go to the airport. 1 1/2 hour delay. When I arrived at the airport, the monitors said the plane was now delayed 2 1/2 hours beyond initial departure time. Still no text or email. When I checked online, there was no update indicating the later departure time. Obviously, my time spent cooling my heels around the airport was of no concern to the airline. Also, led to me eating overpriced airport food rather than food at home when the delay pushed the flight into the dinner hour."
Cons: "At the gate I was charged $100 for a piece of carry-on luggage. I flew American to Las Vegas three days before and was able to put my luggage in the storage bin above the seats. I always take this piece of luggage when I want to carry on otherwise I take a much bigger suitcase. This particular piece of luggage did not fit in the luggage rack because the wheels on the suitcase were preventing it from doing so. This is a rip off and taking advantage of customers who intentionally use a particular piece of luggage because they know it will be accepted as carry on. I would like a full refund. t had plenty of room to fit in the bin. My name is Brad Beckman and my email address is email@example.com"
Pros: "Did not like the time wasting"
Cons: "Spirit Airline is the worst airline to be on. I won't board this plane ever again. My first experience today is the worst . We were suppose to board at 1:20pm , we waited till 2:45pm to be on the plane . It's a 2 and half hr flight . We arrived at 7:51pm , we waited more than an hr to get out of the plane . They said a plane was un boarding so we had to wait till they were done. Very cheap plane don't try it. My first experience is the worst."
Cons: "First the plane delayed because of mechanical probs. which is understandable then we had to board a different plane after boarding we had to de-board because pilots had too many hours. Flight then cancelled. Ok so then we get to stay free at hotel to catch flight next day. Howard Johnsons was so dirty. Bathroom & beds. We slept in our clothes did not dare to shower. Slept with our coats over our pillows. Bad start to trip.... we were told our trip was extended 1 day because we lost a day. When we got to the airport on our new day to leave we were told we were NO SHOWS to the flight the previous day which was supposed to be changed for us. Thank heaven there was room on the flight and they quietly put us on it. We never made any kind of scene or had any harsh words with anyone.... but, DONE WITH SPIRIT AIRLINES!!!!"
Pros: "The flight was on time."
Cons: "Nobody assisted me with my child. Crew was unfriendly and un-attentive. seats are narrow and hard to maneuver. No entertainment provided at all."