Our flight was canceled, then they moved us to a different flight number yet we didn’t receive notifications timely. We had to find out the latest on our own / later AA sent a text with the updated info..
They didn't tell me they changed my flight. So I got confused on what happened to my flight.
It was just a short flight. The crew was nice. No major issue.
It was good overall. What I liked most was the restrooms. Compared to other airlines, the restrooms seem larger and look clean. The seats also look clean. The attendants are nice, except one time during the flight. I was sitting on aisle and a man sitting window. He asked an attendant for a snack. She told him to go ahead and get some snack from the section with food storage (I am not sure how it is called). So, I had to get up to let him get out from his seat. Why she did not bring him some snacks so that I would not have to move, I do not know... I was kind of surprised how inconsiderate the attendant was.
Overall, it was ok. The attendants are nice. It was a short flight, and I did not use the restrooms. What I was frustrated was the check-in. I was to fly from ATL to Chicago (American) then change to Japan Airline to go to Japan. I checked in, but I only got a boarding pass for the flight from Atlanta to Chicago. It said I would need to check in for a flight to Japan on Japan Airline site. When I tried to check in on JAL website, it said I need to check in American... It was very confusing.
JOKE of a company with the most Ridiculous policies. JAL is amazing, KAYAK/UNDERPRICER is the worst company I have ever dealt with, NEVER AGAIN
Absolutely WORST experience I’ve ever hard NEVER buy your airline ticket through a third party website, especially this one. Basically stole $1300 from me and has the WORST policy taking a WEEK to change a name on the reservation? A complete joke of a company.
Same review I wrote for Seattle to Narita, please refer to it. Thank you so much.
They layover in Japan was too long , it took 11 hours.
I hope they never ran out of the menu choice one makes. They often do.
12 of the 14 hours were in the dark, all during daylight. Didn’t use my light because it disturbed other people it was illuminating. 14 hours sitting upright in a cramped space was horrible.
I’ve always had pleasant experiences with ANA and that has made me a loyal customer.
UA discouraged people to choose seat on economy class by charging about three times of another airlines. For example, ANA will charge USD60 to choose an aisle seat but UA is charging USD 219.
The boarding process, food is one of the best, seats are roomier with better leg room.. the attendants are nice and accommodating…
We have had better ANA experience. The crew are friendly.
The cabin was hot. I was sweating during the whole trip.
Crew were efficient and friendly. But my seat was very uncomfortable . Was seated at last row window seat 27. Too cramp
We did not receive our special meal request (vegetarian). The crew was apologetic but then kept interrupting me at least 6 times to ask to see my email or access the web to show verification. (I did not have internet access while on the plane). They kept asking the same questions and taking down the same information. It became exasperating. I understand these errors occur but the constant questioning was disrupted and only compounded the error.
excellent, food was great, the crew were excellent and very accommodating. thank you very much
Flight was on time and the crew was as expected, friendly and respectful. Food could’ve been better though.
The flight was delayed by a hour and I wish they had communicated it sooner. No issues on the plane, it did take a while for food to come.
Know that the movies that you are going to be offered are the oldest be rated movies they could possibly get. They may have one or two new movies that they keep advertising but when you’re flying 15 hours, there is nothing to see past the first new movie.
Staff could’ve been a little more cordial. The men were much more friendlier than the women. My daughter and I also missed the 2nd to last meal as we were sleeping but that is on us.
Great staff. Clean plane, but we were delayed for more than an hour due to maintenance issues and had to board another plane.
Overall a good experience, but no wifi available for free or for purchase and we got wet from condensation or other water source during descent.
The aircraft was older, had limited entertainment options and no wifi on board. The flight attendants weren't the friendliest, but they were okay. Overall an okay flight.
It was so uncomfortable for 14 straight hours it was torture
Why does it have to be painful to fly long distances?
Plane didn’t even make it off the ground. We all had to get off and walk to a different terminal (lots of confusion) to get on a different plane. Landed fairly late, connections missed.
Awful…flight was delayed more than 12hrs, missed all connections to Fort Wayne, IN, had to get flight to another city 2 hours from my destination, flight was again delayed by 40 mins because they did not have enough fuel, again missed a connection, finally arrived in Indiana at 11pm…but before my 2 hour drive home, ay, no Five That Our Luggage Never Made On The plane and Still In Chicago
