Daily cleaning, installation of cabin HEPA filters on flights from Hartford to New Mexico
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 6h 49m
The cheapest ticket to New Mexico from Hartford found in the last 72 hours was $157 one-way, and $308 round-trip. The most popular route is from Hartford to Albuquerque, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $167.
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Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
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All other info
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Scores according to KAYAK customer reviews
Pros: "Crew were helpful"
Cons: "WiFi went on and off. It charges me twice then rebates one. Frustrating experience."
Pros: "We were in row 8 and the plane just wasn’t packed full. It’s just some uncomfortable when flights are booked to 110% capacity. Flight was smooth and the crew was super kind!"
Cons: "The food options were great, the complimentary ones. The ones I paid for were gross. I would have preferred something cold to something everyone thinks should be warm and trying to play it off as cold! It was kinda gross. Overall, service made up for everything else!"
Pros: "Amazing crew!"
Cons: "Nothing. Everything went smooth."
Pros: "The flight, airplane, staff onboard were all very good. However..."
Cons: "Ground logistics, poor relationship Hong Kong Air, Vancouver/ SFO Airports, Alaska Airlines made transfor overhead time/efforts and luggage handling a problem. (1) flight outbound computer problem (2) transfer Canada/US problem (3) Lost luggage on return flight + time delays 90 minutes for luggage"
Pros: "Premium economy seat was tolerable"
Cons: "Plane was too warm for comfort. Hell was getting from concourse N to C at SeaTac with the train OOC."
Pros: "I liked the ease of booking with Alaska but I won't ever book for long (more than 4 hour) flights. Our flight out was uncomfortable and crowded. Then upon our return to the airport, having checked in ONLINE hours prior, I was unable to print out our boarding passes at the kiosk or the checked...cont"
Cons: "Baggage desk. Due to the fact that we couldn't print the passes we missed our flight. I have never run into this type of problem before. I was very dissatisfied with this airline."
Pros: "Crew was wonderful. Service was excellent."
Cons: "Very poor entertainment. The Virgin America planes had excellent entertainment as they had TV screens on the seats. You should consider bringing those back."
Pros: "Plane was new, boarding was easy and on-time"
Cons: "Passenger seated beside me was morbidly obese and spilling over into my seat........"
Pros: "The captain was very communicative during periods of turbulence"
Cons: "There were no complementary snacks offered. Flight attendants seemed disheveled, and uninterested"
Pros: "I liked the entertainment and one of the stewards was nice."
Cons: "The stewards were not very nice or friendly."
Pros: "Fast, smooth flight"
Cons: "I gave food a one star because there is none. N/A"
Cons: "Not even soda pop is complimentary?"
Pros: "A lot of leg room and I’m a short person so I was swimming in my seat! Also love the free movies! Can not complain!"
Pros: "The staff boarding us in Omaha were great. The attendants on the flight were great too!"
Cons: "No Issues!"
Cons: "3 hours delay"
Cons: "No free snacks anymore, that’s a bummer."
Pros: "I loved the mood lighting on he plane, as well as the in seat media and food ordering functionality. I’m blown away and will be flying Alaska any time I can get. Probably the most comfortable economy seat I’ve ever sat in."
Cons: "Our flight was changed to a later time. I selected new seTs but when we check in our seats had been changed and we were not sitting together. The internet was difficult to navigate For more than just my husband and myself"
Pros: "Quick to get luggage. Inexpensive checked luggage. Overhead carry-on allowed for free. Friendly staff."
Pros: "Snarky check in clerk that we suspect tagged one of our party for additional security checks in Loreto and LA! Barely made our connecting flight! He was terrible!!!!"
Pros: "The crew was nice! The entertainment was great!"
Cons: "The crew was nice! The entertainment was good. The flight was hot the whole trip. Unfortunately we had three row seats the person who sat by me took up thier seat and part of mine. So couldn’t sit properly in my on seat the whole flight. I felt sorry for the person. Being an ex football player I’m not a little guy. I felt that I should been moved or something."
Cons: "unprofessional workers who gossip about other workers and customers, dirty plane, no free food, and no aloha spirit."
Pros: "First time flying with Alaska, and they were great. Quick, efficient, friendly, and my seat was comfortable enough that I was able to nap. I won’t ever fly with anyone else if I can help it."
Pros: "On time and no lines"
Cons: "both legs of my trip were canceled due to lack of pilots."
Pros: "All of it"
Pros: "Alaska Airlines is top notch on my pole! Always been Awesome and I have flown with them for the last 20 years!"
Cons: "Gate at Seattle airport was crowded. Not airlines' fault but it was tough to navigate Seattle airport."
Pros: "om time"
Pros: "In my flight form ANC to FAI the check in was seemless. I was given a bag for my car seat. I was able to check my pack n play no issues. Checking my bag"
Cons: "My flight back my cab driver was late. I got there at 530 first of all the baggage drop lady was rude and looked me up and down before choosing to talk to me. I was told they didn't have bags for my car seat and that I missed my flight. By the time I scheudled a new flight and made it through security to wait for my 9 am instead of 6 am flight the flight I was suppsosed to be on was boarding. Also when I checked my bags after being told I had to call the 1800# instead of use the customer service desk I was told that I had to pay for my pack n play. When it was not charged on the way up."
Cons: "Seat leg room is for elves."
Pros: "Excellent, quick service. Luggage picked up and brought down efficiently from the plane."
Cons: "Passengers weren't informed prior that the walk to the plane was very long."
Pros: "Very friendly crew. Efficient boarding."
Cons: "Small selection of movies. Must use one's own portable device to view movies, or rent one of their tablets."
Pros: "Friendly and competent."
Pros: "The staff was friendly, a nice experience"
Cons: "We arrived early and had to wait on the plane for 5 to 10 minutes and it got hotter and hotter. I wonder if there's anyway they could have told the ground crew that we would be early so that we did not have to wait"
Pros: "They worked really hard to help me get home when my other airline wouldnt. I love Alaska and will no longer fly anything else"
Pros: "Crew was friendly, I had space because I got bumped up to premium class which has some nice legroom, the flight itself was smooth"
Cons: "There's no meal included on a 5hr flight. I was seated in a middle seat between two 300lb people encroaching on the space I paid a lot of money for. Completely unacceptable."
Pros: "Short. On time. Comfortable."
Pros: "Everything was great, smooth landing and take off."
Cons: "As usual, the seats are small, don't recline much. Paying for wifi on a flight is antiquated. First class and coach separation is antiquated."
Pros: "Quick boarding. Early arrival."
Cons: "Old plane. Broken tray. Very worn out chairs back killing. Limited movies. Crowded."
Pros: "Great crew, newer comfortable plane."
Cons: "Insane amount of turbulence. Delay due to lack of access to the gate prior to boarding."
Pros: "Alaska Airlines has chargers at each seat! So convenient. They also have free messaging, and movies! They also de-board their luggage super quickly - I walked off the plane, grabbed my luggage, and was on my way as quickly as if I only carried-on!"
Pros: "Loved the idea of the entertainment. Loved the food and drink options."
Cons: "Movie was interrupted every 10 mintutes by a buggy sign-in interface. Tray was dirty when I first put it down. Legroom was not sufficient."
Pros: "I liked pretty much everything about flying Alaska and I will book with them again. The planes are clean and comfortable. The staff was seemed very friendly and helpful.They appeared to like their jobs. Love the charging station at each seat and the free movies."
Pros: "I received updates on the many delays this flight had."
Cons: "When flight was delayed, a snack or something additional would have been nice for the children."
Pros: "Crew was curteous and friendly."
Cons: "Food was only available for purchase. The limited amount of entertainment was limited to mostly pay."
Pros: "Very hot the entire flight. Wifi didn't work and wasn't reimbursed."
Cons: "Staff was friendly"
Pros: "Her flight in to Seattle from Sacramento went very smoothly."
Cons: "She missed her flight after several Alaska Airlines employees directed her to wrong lines to check her bags, she does not have a credit card so she just wanted to pay cash but no one seemed to know how to help her for over an hour. Just really put a damper on a Birthday trip to visit me."
Cons: "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."
Pros: "Peaceful in cabin"
Cons: "Blanket ,"
Cons: "Nos trataron con mucha seguridad de higiene y nos sentimos muy seguras de viajar con ustedes muchas gracias"
Pros: "Amazing crew"
Pros: "Crew could have been more helpful, had a 30 min layover and the gate was very far away. They could have told us directions"
Pros: "Very attentive staff"
Cons: "I have no complaints"
Cons: "A/C was not working well, cabin was too warm and stuffy. Long delay on take off. Can not hear and understand pilot through PA system."
Pros: "Flight was smooth"
Cons: "More leg room"
Cons: "K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice"
Cons: "Passengers should have the option to ask for additional snacks."
Cons: "Wifi was not working"
Pros: "Great crew. Seat was not too bad."
Pros: "I liked the wide variety of movies and snacks available."
Cons: "The kid behind me wouldn't stop kicking my seat."
Pros: "The care and good food was much appreciated. There were plenty of excellent movies to watch to make the time pass in an enjoyable way."
Pros: "Delta’s crew is always the best. On schedule"
Cons: "This was a 2 hour flight, some entertainment would be nice..."
Pros: "That I arrived safe."
Cons: "My seat didnt recline my back was in a lot of pain so was my neck. After getting to L.A at 9:52 a.m didn’t get out of the plane till 11:05 then the baggage claim was noted on carousel 2 when in fact it was carousel 3 when I asked a worker she said “I dont know ma’am” waved me off and kept walking. Terrible."
Pros: "New plane with great entertainment arrived 30 mins early"
Pros: "The crew was friendly and we arrived earlier than expected"
Cons: "Seats are too tight and too expensive to upgrade."
Cons: "I got bumped from this flight a couple of hours before departing."
Cons: "The flight was 2.5 hours late making me miss my connecting flight and I didn’t receive a refund for the comfort seats I paid for but didn’t get."
Pros: "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
Cons: "The choices of free snacks were limited. They should also give more than 1 package of peanut."
Pros: "It was very quick! Great service."
Cons: "We need more food options and a little bit more legroom."
Pros: "I will say that this has been the best flight my husband and I have ever had. The crew members were very nice and helpful. This has been the smoothest flight we have ever had as well."
Pros: "Crew was friendly, flight ran on time."
Cons: "Can you make the seats any smaller? Cabin space is tight and for people who suffer from claustrophobia it makes it difficult traveling. More cabin space with raising the fares would be great!"
Pros: "Not much"
Cons: "Seats very uncomfortable no room to move"
Pros: "This was the most professional crew we have seen in a long time. What a difference a good crew makes."
Cons: "No upgrade"
Pros: "Tried the free WiFi and movies"
Pros: "Good service and on time."
Pros: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Cons: "No issues."
Cons: "It was a 1.5 hour late leaving San Diego (6am flight), one of three bathrooms out, no coffee or tea (wtf?), we circled Atlanta for an hour, ran out of gas, landed in Pensacola, no information, missed the flight to DC ... And it's not even noon"
Pros: "Easy work trip and with the storms coming in I was able to get out early without fees"
Cons: "Snow storms. Not a fan."
Pros: "direct flight from bdl to cun."
Cons: "reclining seats that doesnt give much room to person behind recliner"
Pros: "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"
Pros: "Great pilot.."
Cons: "Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers"
Cons: "They said we would get there on time even though we took off late so that what we told our ride. Ended up about 30 minutes late. Did not like that."
Pros: "Crew was kind, entertainment and food were good"
Cons: "Seats are really tight"
Pros: "Crew was good. Flight was early."
Cons: "Poor booking experience."
Pros: "Absolutely nothing."
Cons: "These people are reprehensible. They refused to cancel and refund our tickets when the bride-to-be in a wedding we were supposed to go to was diagnosed with cancer and the wedding was cancelled. Every customer service person we dealt with was uncaring, incompetent, and completely useless."
Cons: "start from the back to the front for god's sake! crew is often focused more on process than customer service."
Cons: "Gate agent not friendly"
Pros: "Sitting in middle isle, just get elbowed a lot."
Pros: "Who could ask for more?"
Pros: "Delta auto-booked me so I didn't have that worry once I arrived in Atlanta."
Cons: "Their system gives too-short layovers so any delay at the point of origin means a risk of missing connections. Many people on my flight were worried about connections because Delta delayed our start by over 30 minutes to "change a switch," whatever that means. Then for passengers with short connection times, they should NEVER be seated in the rear of the plane when it takes 20-30 minutes for the rear-seated passengers. Not very consumer-oriented."
Pros: "Brand new plane"
Pros: "I would like the airline service to do more for our veterans. Especially the 100% disabled veterans"
Cons: "Seats not comfortable enough"
Cons: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Pros: "Crew was nice and friendly."
Cons: "Plane was not cleaned well from the previous flight and looked dirty from being overlooked for so long. There was garbage in my seat back pocket and the overhead areas all looked dirty as if they were never cleaned at all."
Pros: "Friendly staff. On time departure and arrival."
Cons: "Flight cancelled at 8:30 p.m. the night before when we were going to bed at the airport. Ability to get rebooked a nightmare."
Pros: "Nice attendants was the only thing good about this flight"
Cons: "Flight was very late causing problems for connection. Forced to check carryon due to poor storage. Seat instruction were in Spanish. Magazine was in Spanish. This is America and can’t it be in English."
Pros: "The Captain was well spoken and informative. The entire crew really seemed to care. They were so efficient. All of this happened in white-out conditions, on the Sunday after Thanksgiving—the busiest travel day in history! They were AWESOME. And the gate agents took advantage of 3 people who didn’t show to let my family sit together, which I really appreciated."
Cons: "The flight was great. I just want American Airlines to stop donating any money at all to those horrible, treasonous Republicans!"
Pros: "It was on time!"
Cons: "Seating is extra tight. I’m 6 feet tall and find American seats to be too closely packed together."
Pros: "Very competent flight attendant."
Cons: "Flight was a half hour late. Pilot could have communicated with passengers. Gate 35X at National Airport is a terrible situation. We go down stairs to deplane, then wait for a bus to take us to the terminal. Not acceptable."
Cons: "Nothing really needed to be better this time around"
Cons: "American Airlines consistently proves that customer service is not a priority. Their servicemen/servicewoman make no effort to show customer care at any point whenever a customer is experiencing difficulty with ticketing or boarding. They are routinely late and appear extremely amateur"
Pros: "AA has good in flight entertainment"
Cons: "1+ hour delay, could’ve left on time"
Pros: "I liked being able to board early as an active duty service member."
Cons: "I don't really have anything to complain about."
Pros: "Seat seemed smaller than previous flight BDL to MIA"
Cons: "On a short flight MIA to GCM AA has seat back screens. On longer flight BDL to MIA no seatback screens. Seems backwards logic!!"
Cons: "Better food"
Pros: "The flight was very quick and the crew was very professional"
Pros: "Convenient departure time originally"
Cons: "Late start due to needing more fuel because of weather at the destination. So after everyone had boarded, at the minute we were supposed to take off, they beg for 2 volunteers to get off the flight to compensate for the weight of the excess fuel. Eventually 2 people b3came annoyed enough to get off and take a $200 voucher (probably for another delayed flight.) so we were late taking off for that. At our destination there were clear sunn6 skies. Extra fuel was needed for that. So I was stuck in a seat the size of a child’s car seat for an extra 40 minutes? And when we could finally get off, my legs had fallen asleep ffrom being too squeezed in for that relatively short flight. When will the airlines focus on the passengers’ safety & comfort and not on excessive profits?"
Pros: "We were allowed to take a carryon bag, unlike on a United flight we took on our way from Chicago to Hartford, without paying $30 to do so. When we got to the Gate for this flight, complimentary checking of carry-on bags was allowed, and that helped speed the boarding process, not just for us, but for all the people on the flight."
Cons: "The on-line entertainment system wasn't working."
Pros: "The flight crew"
Cons: "Small space. Old plane. Tight seats."
Pros: "nothing good nothing bad, just ok."
Cons: "737 might as well be a cattle cart..."
Cons: "spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour."
Pros: "When we left the gate"
Pros: "It works if you follow the rules."
Cons: "I could tell you how I liked it if I wasn’t sleeping inthe Ronald Reagan National Airport."
Cons: "Could not get to Santa Fe! Had to fly to Albuquerque & arrange transport to Santa Fe! No luggage til next day!"
Pros: "Great crew, efficient boarding, on time flight."
Cons: "The seats remain too small and the chairback gave my shoulders cramps."
Pros: "Great light, great staff. They did not have any movies or music you could listen to, but everything else was fabulous."
Pros: "all around experience was good arrived in Charlotte early"
Cons: "Nothing to really say wasn't to bad to say..."
Cons: "No baggage controls from seat 18 to 28 no bags would fit. As we exited all the front rows we're waiting to get there bags stored in back of planes overhead bins. That's just not right, especially when they charge us extra to take a bag for overhead bins storage."
Pros: "The headrest entertainment terminals are always a good thing."
Cons: "No space to put a small carry-on bag if you spend extra to get legroom."
Pros: "courteous helpful & friendly crew and really great ground crew too"
Pros: "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
Cons: "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
Pros: "Roomie seat"
Cons: "Made me Put my purse in back of plane"
Pros: "On time, smooth flight, no hassles"
Cons: "Tight space but overall not unexpected"
Pros: "Rebooked before we got inside"
Cons: "Landed early but were left on the taxi way for nearly an hour while the gate wasn't ready. The first gate had a plane at it with "mechanical issues". Then it took about 30 minutes to get a different gate. Why do they give short layovers when their performance is not stellar?"
Pros: "I liked having in flight entertainment available. The flight crew was very friendly and allowed me to change seats once boarding was completed to be more comfortable."
Cons: "My only complaint was that it was a long time between pushing off from the gate and lift off but that was due to weather. Not the pilot's fault."
Pros: "Was on time, flight attendants very nice and professional"
Cons: "flight was overbooked good thing people volunteered to give up seats"
Pros: "Flight crew was peofessional"
Cons: "First flight was delayed. Delay not related to weather. American refused to provide hotel. the provided hotel and meal voucher for a fellow traveler on same flight who missed his connection. I was told he was accommodated because he is priority. When asked how I become priority I was told "he spends more money and flies more often." To me that means as a customer I am not a priority to American Airlines."
Cons: "i didn't like my seat 8c with no room to put stuff under the seat in front because there was no seat in front and its like theres even less leg room than a normal seat bc crew going up and down the aisle i had to really squeeze in"
Cons: "The flight was delayed, at not fault of the crew on board, however the flight attendants did very little to update the passengers on connecting flights and did not try to help in making the connecting flight aware that some passengers would be delayed. I missed my connection by MINUTES (I saw it still taxied at the gate) and they could not hold the plane for 5 passengers connecting. Awful service and procedures."
Cons: "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
Pros: "Service is excellent"
Cons: "I didn't like the seats are to small"
Cons: "Only pretzels were served. Crew was very nice. Friendly too!"
Cons: "-missed my connecting flight at 10pm due to weather. -waited in long line for customer service -received a phone number to book hotel -waited 30 minutes for shuttle -waited behind 8 people who checked into their rooms -when it was finally my turn they had not received my reservation and I was told to take a seat and wait, -eventually I called the booking number again, the call got dropped due to no service in the hotel lobby -I had to go outside to call after midnight! (a female alone) -finally after 45 minutes they received my reservation. -I didnt get to my room until 1am and had to get up at 5 to get the shuttle back to the airport -Frustrating and nerve racking experience"
Pros: "Flight was on time with no problems."
Cons: "The planes were clean but had no phone charging outlets."
Pros: "I liked that the middle seat was open on my flight and that they checked my carry on for free because the plane was filled."
Cons: "I didn't like the minimal leg room. Also, there is no way to try and work on a computer anymore because of the lack of room."
Pros: "Entertainment screens were easy to use and fun. Crew was extraordinarily nice and attentive."
Cons: "Boarded 2 hours late due to the flight crew reaching the maximum amount of hours they can fly by law. American should be more aware of their employees' hours. Seats need better head rests. Menu needs more vegetarian options and the prices need to be lower."
Pros: "Got us in a little early. Nice smooth flight"
Pros: "It was on time. Crew was friendly."
Cons: "No direct flight to my destination. Cramped seating. Didn't realize end of plane seats don't lean back."
Pros: "Flight was on time, flight was good. Overall I was very happy with the overall fight experience."
Cons: "Seats weren't comfy, plus no entertainment and Wi-Fi."
Pros: "The seats were very comfortable.. the service was responsive and friendly!"
Cons: "The actual flying part was smooth.. and all that flying can be expected.. my only problems were with flying thru Chicago.."
Pros: "Nice attendant."
Cons: "Very late."
Cons: "Old plane"
Cons: "What happened to complimentary snacks?!"
Pros: "I would love to take off and make it to my destination next time instead of sit in the airport for 8 hours strung along by the employees saying the plane will be fixed."
Cons: "The seat in business class was small."
Cons: "Check in was with a new trainee and she was not sure how to put in our TSA - we got sent around to other people quite a bit. Plane was late and we almost did not make our connection in Dulles"
Pros: "getting to my destination"
Cons: "How does a 700 mi flight take 14hrs to accomplish. Fly United and find out."
Pros: "All the flights were on time and the pilots terrific. They came on with information and advise. I especially liked the pilot on the travel from Hartford to Denver. he was humorous but very polite and congenial."
Pros: "On rime"
Pros: "Very little"
Cons: "Crowded planes, problems with efforts to upgrade, no room in the seat"
Pros: "It was ok"
Pros: "The trip home went without any delays and was quite pleasant. Everything worked out well and I have high praise for the service"
Cons: "Everything was fine. Nothing to complain."
Pros: "Everyone was pleasant."
Cons: "Delays due to staffing issues led to missed connection and 7 hour wait for next available flight."
Pros: "I did not like any part of the trap maybe when they offered us some preferences that was included in the fly that's about it"
Cons: "The flight was 3 hours delayed the text message updates said we're not accurate"
Pros: "No delays, kind people, fast flight, what's not to like?"
Cons: "No complementary food is provided. Just some mini snacks."
Pros: "The crew was nice"
Cons: "I was stuck between two very large men on a flight where there was apparently no air conditioning. I could barely breathe for how hot it was."
Pros: "I could not find anyplace on the United reservation to enter my TSA Pre check number. As a result, even thought I am 80, I had to wait in line and disrobe at Hartford CT airport."
Cons: "It would be helpful if Kayak or airlines could highlight or include the TSA Pre number automatically on check in."
Pros: "Boarding passes on my phone"
Cons: "The seats on the first plane were hard as a rock"
Pros: "The roominess of the sets on this plane were excellent and the stewardesses were very friendly and accommodating ."
Pros: "I like the television system"
Pros: "Early boarding for families"
Cons: "Ridiculously cramped bathrooms"
Pros: "Fast unloading of plane."
Cons: "Slow boarding, no snack choices."
Pros: "I liked that I personally wasn't beaten in the face"
Cons: "I don't like United. They can suck a fat one."
Pros: "The staff was great."
Cons: "Not necessarily their fault, but there was a lot of turbulence and at one point I hit my head pretty hard. Puddle jumpers are never for tall people. I do wish they made them just a bit more comfortable to walk through."
Pros: "All of our flights left on time & arrived early. We had wonderful flight attendants as well."
Cons: "Arriving in Chicago we had to wait to dock the plane and were not able to get up and use the restroom."
Cons: "Seat was very uncomfortable and window was tight on the shoulders."
Cons: "Flight was canceled and both service desk and over the phone customer service took over an hour so I paid out of pocket to rebook with another airline."
Pros: "Short lines, rapid boarding, on time, & courteous agents!!!"
Pros: "Everyone with United were courteous and professional. The flights were on time as well. Would fly with them again"
Pros: "I liked the fact another passenger was willing to switch seats so my husband and I could sit together."
Cons: "I didn't like the attitude received from the person at the desk at the gate. My husband and I looked at our tickets and were surprised to see the seat assignments I had chosen when I purchased the tickets were not there and instead the boarding pass said "see agent". She then assigned us seating in separate rows and handed us new boarding passes. No explanation. We looked at them and handed them right back and said no thank you, we had purchased tickets together. She said, "this flight has been oversold" and motioned for the next passenger to step up. This really upset my husband who told her, "Wait, we are not finished discussing this!" He went on to explain to her we purchased our tickets together with seat assignments - Together. She then said if we didn't reclaim them when checking in, 24 hours prior, the seats then became available again. What kind of logic is this?! Ugh! If I wanted to be treated like cattle I would have stuck with Southwest! We. It's back to Southwest for us. At least they are up front with their rules."
Pros: "Very nice flying out of Bradley. Flight was ahead of schedule (weather, of course, helped) Pilot was helpfully informative and friendly. Crew very pleasant."
Pros: "The weather in CT was inclement but the pilot made up time getting to DC and the connection to Seattle arrived ahead of schedule!"
Cons: "Plane was small ... Wifi not available on one flight"
Cons: "4 hour delay"
Pros: "The point where I got off the plane forever"
Cons: "Literally every thing else"
Pros: "It was ok"
Cons: "Very bery bumpy ride I had motion sickness"
Pros: "Fight on time. Minimal turbulence. Effecient flight sttendants"
Cons: "Pesky kid sitting next to me who cried, whined & spilled his orange juice on me!!"
Pros: "The United Wi-Fi that I paid for with my frequent flyer miles and the free entertainment via the United App"
Pros: "sufficient space for luggage overhead"
Cons: "too much chatter among crew, especially during boarding and disembarking rest rooms too small - claustrophobic additional, and roomier rest rooms could help wish announcements could be delivered more slowly, better enunciated, and less slurred; often cannot be understood; one often has to guess the meaning more smiles and friendlier tones and attitude could help having window seat can be very inconvenient when leaving one's seat"
Cons: "Flight was bumpy all the way to Newark , didn't like that"
Pros: "Quick short sweet flight"
Cons: "Boarding late"
Pros: "They checked my carry on at the gate in Hartford and said it would go through to me final destination and it wasn't in Cincinnati when I arrived. In fact that was yesterday and I still don't have my luggage."
Pros: "I ended up going through Chicago. My return flight was delayed and I missed the connecting flight and had to stay in a hotel overnight. I am still waiting for the next flight home."
Pros: "Everything went excellent for a snowey day! Flight was good!!!"
Pros: "Again everybody was nice and we got on the plane on time."
Cons: "It was difficult for me to find the gate because it was one outside. The small plane was suffocating."
Pros: "Flight crew apologized for delayed flight and minimal amount of food / drink available on flight."
Cons: "Plane several hrs. late. Missed connecting flight to Sacramento. Flying to attend my Father's funeral. Ended up flying to SFO so I could be within reach of drive to Fresno. Now have had to pay for hotel near SFO because of late arrival. Also having to pay $200 extra for rental car because return flight departs from Sacramento and not able to return rental car from originating rental location."
Pros: "Not much."
Cons: "Flight was cancelled. Stayed on hold for over 2 hours to rebook."
Cons: "An isle or window seat"
Pros: "30- minutes early"
Pros: "the crew was pretty good and very communicative about delays."
Cons: "It was a rough flight- too many ground delays before take off and more delays at arrival gates. The flight faced stiff headwinds which made for a basic delay but that can't be helped."
Cons: "Horrible service in orlando . Super delayed departing and arriving . Luggage was delayed as well . No responsw from customer service neither . Never again"
Pros: "Crews were good"
Cons: "Restroom smells awlful"
Pros: "Flight from Hartford to Denver was excellent. First time flying From brier so I was unaware that snacks only were available for purchase so I arrived very hungry in Denver."
Cons: "Flight attendant was somewhat rude when I had to make a run for the bathroom when the fasten seatbelt sign was on, but I couldn’t delay. Had to wait until they finished serving water instead of pushing their cart forward so I could return to my seat. Shortly after, the pilot made an announcement to please be respectful of the fasten seatbelt sign. I’m a seasoned and obedient passenger but sometimes the need for a trip to the bathroom is immediate. I think the flight attendant could have been a little nicer about it."
Pros: "Low price and on time"
Cons: "More legroom, free carry ons would be nice. Pet fee of $75 is high."
Cons: "The seats are very uncomfortable for a long flight."
Pros: "Flight originally was very helpful."
Cons: "Flight cancelled night before:("
Pros: "Only thing I liked about the trip was how fast I got seated and how fast I got off."
Cons: "The pilot didn’t even introduce himself like most airlines do. The seats didn’t recline, there’s no WiFi which I understand it’s a cheap flight but with no blankets no comfort in the seat it makes it hard to relax. And the flight crew didn’t even smile while handing out food and beverage."
Cons: "Frontier airlines delayed and then cancelled and offered no help with re booking so I could make it to my family. I had to purchase a brand new ticket with s better airlines to be able to get home for my mom's cancer treatments."
Cons: "Expensive food and beverage"
Pros: "Friendly staff and on time. Bags were at the baggage claim area when we got down there."
Cons: "All was fine."
Pros: "New seats, comfy, legroom, pleasant FAs"
Cons: "Only coke products. Asked for tomato juice - was told it would be $2.50. Nope."
Pros: "The flight was on time (but had to wait for longer than the duration of my flight to get assistance with my missing luggage)"
Cons: "The total process, including over an hour in lines and an hour on the phone included a surprising amount of incompetency and innumerable hidden fees including having to pay for water and more than the cost of my flight to check a bag, which they lost! I’ve never had a bag lost before or ever had the pay for water in flight. Went to the frontier counter multiple times looking for assistance and not a single agent to be found. Absolutely never flying with this horrible airline ever again."
Pros: "On time"
Cons: "Lines at TSA, plane travel is WAY too tight."
Pros: "Short flight, it was very efficient."
Pros: "Great staff, made up delay in the air."
Cons: "Plane was delayed. Turned out we made up time in the air. Seats are not comfortable and need more leg room. Noticed no air sickness bags."
Pros: "Flight was delayed so our seats were moved up"
Cons: "Delayed connecting flight"
Pros: "The crew was friendly but not on the same page."
Cons: "Horrible experience with the planes breaking down."
Pros: "Early arrival!"
Pros: "Professional and courteous staff from quick check in throughout flight and getting home. Fabulous!"
Cons: "I do not like having to pay for a carry on bag."
Cons: "Frontier charges for everything - seat assignment and a carry on:("
Cons: "The price is average until you start adding the luggage, seating and all the extras, though it is all listed in the purchase. My son bought these tickets. I purchased the same round trip flight through another airline for half the price at the end of August with two carry on and two checked bags included. It was good flights as far as service."
Pros: "Leg room that we paid extra for."
Cons: "No wifi, no tv, no drinks. Wouldn't have booked had we known in advance."
Pros: "Nothing. Literally nothing at all."
Cons: "This situation is a clear statement about the unfortunate state of affairs regarding "customer service". If anyone uses the bromide "the customer is all important", cite this example as proof positive of the lie that is that tired statement. This circumstance, was, essentially no one's fault and yet the employee reaction on behalf of Frontier airlines speaks volumes to the general attitude that the ORGANIZATION takes toward its paying customers. Due to delays on the first leg of the trip from DC to Denver, the connecting flight was missed. This is understandable on its own, as I have no expectation that a second flight would be held for me. However, the fact that Frontier, as an organization, feels ABSOLUTELY NO OBLIGATION WHATSOEVER to assisting their customers in arriving to their ultimate destination in a timely manner means they will never, EVER, get my money again. To make matters worse, the two options they DID offer, were unacceptable: 1) Offered a flight to an airport an hour away from my destination & 2) Offered a flight to my actual destination...two days later (in the airport on Tuesday; they offered to get me on a flight to my destination Thursday) AND this offer with absolutely no assistance regarding sleeping arrangements for TWO NIGHTS. In short, trip was complicated for which I do not blame Frontier. However, their complete lack of customer service to a paying customer ultimately has cost them future customers. My family travels frequently and I will certainly advise any and all persons I know NOT TO EVER TRAVEL ON FRONTIER AIRLINES! I will, however, recommend the FAR MORE CUSTOMER FRIENDLY DELTA airlines)"
Cons: "EVERYTHING is an add on!!! Ticket price might be cheaper when you price check ....but by time you add on all the add ons your ticket price is NOT the best price. Won't fly Frontier again."
Cons: "Delays for hours (5) and missed connections. On top of that, they couldn't get me to me San Diego destination. The best they could do was L.A....three hours away ! The offered no voucher and I would have to pay for my own hotel for the extra night stuck in Denver."
Pros: "Boarding started early, crew funny and personable, arrived on time, paid a little extra for roomy seat and worth it. Excellent flight!"
Pros: "The crew was nice!"
Cons: "What Frontier doesn't tell you ahead of time is you have to pay for your seat and baggage both ways!!! This cost me an extra $82!!!! The seats weren't as comfortable as on a American flight either. I'll definitely use another airline next time!"
Pros: "On time, personable crew."
Cons: "No beverage service, just water."
Pros: "I am not a fan of flying but after my flights this past trip I feel a lot better about it. Both flights were very smooth, staff was very friendly and had smiles on their faces the entire duration of the flights! My flight into Denver was about 45 minutes early which is a huge plus! Will absolutley use them again to fly!"
Pros: "I made to my destination alive."
Cons: "First the hidden fees for checking and carrying bags on is ridiculous. Secondly, our flight was delayed to Denver and back so we spent an extra 6 hours just waiting in airports over the holidays. The seats are cramped and uncomfortable and the tray tables are way too small. $2.99 for a snack or drink?!? You are crazy!! Can't understand the captain's announcements. Never told which baggage claim our bags would come out of (didn't come up on the board and nobody working at the airport knew). This was the worst airline experience I have ever had and I will never fly frontier again."
Pros: "We were notified at 11:40 that a 1:05 flight was cancelled, so we were unable to attend a conference that was both the expensive and professionally important. We couldn't afford the cost of same day tickets from the other airline flying in, but the fact that they were flying told us that the problem wasn't weather."
Pros: "Frontier staff were friendly and helpful. Electronic boarding passes"
Cons: "Uncomfortable seats Tiny planes Outrageous charges for seats and baggage Couldn't check in our bags early Frontier sucks!"
Cons: "Plan delayed again on my connection flight (F9 180) because after we boarded they realized that they didn't have a copilot and he was 1 hour out. That would of been nice before boarding plane. Once we go on our way and taxied out to runway we were told that we had to wait 10 min for the tower to send us our flight path. 1 hour later we finally left."
Pros: "Staff had a very personal and friendly way of dealing with the passengers! All passengers were personally guided to their seats. VERY PLEASANT SURPRISE!!!"
Pros: "Cost of fare"
Cons: "Communication is not the best and staff members were not the nicest"
Pros: "Nothing !!!"
Cons: "Delayed on the way there and on the flight back as well.....and not even one apology from the airline....never again !"
Cons: "not even a coke"
Cons: "Got to the airport 2 hours early to check in. The kiosk told me to see an attebdant. No attendants were at the Frontier desk. The nearest employees (jetblue) told me yesterday that the Frontier employees never showed up and that people missed their flights. My flight along with several other people who were waiting as well, seemed to have either been cancelled without alerting us. My confirmation number didn't register on the kiosk a half hour after I originally tried it. No employees ever arrived to the desk. Having to go to United to buy another ticket. I would expect either a full refund or a travel voucher in replacement. I paid 300 dollars and had to arrive 6 hours later than originally planned. As I live three hours from the Denver airport, this will get me home at 1 am. I have to be at work tomorrow at 7am. I will never fly frontier again."
Pros: "Friendly staff."
Cons: "Got delayed almost one hour. Seats didn't lean back. No snacks included."
Pros: "The fare"
Cons: "Got to Denver a half hour early. Frontier Operations didn't have a gate for us to park at and we sat on the Tarmac for OVER AN HOUR. Why wouldn't the pilot have radioed ahead to alert Operations that we were coming in early? Why didn't anyone apologize for our inconvenience? Pretty fed up with Frontier at this point."
Cons: "Terrible airline experience. There was a charge for all bags, even carryons! Did not like being charged $40 per carry on bag - I purposefully packed a small bag so I could carry it on; however, they charged me and my family for each carry on bag. Also, no leg room at all...my knees were against the seat in front of me (I am average size). Will NOT fly on Frontier again!!"
Pros: "In order to have cheap fares, Frontier charges fees for EVERYTHING. Carry-on luggage, anything besides water, etc. If you can fit everything you have into a small backpack and bring your own snacks, no big deal. If not, I'd recommend a different airline."
Pros: "Stewardess very nice"
Cons: "I had made a mistake and made return flight for wrong day. Did not print itinerary until next day. Was 2 hrs past the time that I could change flight. Feel like I will never get tickets through this again. It was a mistake"
Pros: "You were on time. The attendants were good."
Cons: "The cabin was dirty: floor, seat,overhead bin doors were splattered with soda stains, I just didn't want to touch anything!"
Airlines flying from Hartford to New Mexico have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Hartford to New Mexico
Masks required on board, masks provided on flights from Hartford to New Mexico
Social distancing seating
Middle seats unavailable to book on flights from Hartford to New Mexico
Testing for antibodies, testing for symptoms for flights from Hartford to New Mexico
Waiving of change fees. Search flexible flights from Hartford to New Mexico