Flight crew was obnoxious, disrespectful, and rude. This only encouraged similar behaviors from passengers. And of course paying for carry-ons? Never again.
Quick and efficient. The bag policy works. There was not the usual issue of people trying to stuff bags all over. The flight was delayed, but I was kept well informed via text.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
The flight was smooth, but I didn't know all the differences between Spirit and other airlines before purchasing.
Had I not heard through the grapevine that Spirit charges for every minor detail, our cost would have been far more than a normal flight. As it was, it cost more for most of our party because they had to pay $80 per round trip checked bag.
Best price if you don't have any suitcases or carry-on bags for overhead compartment. Be careful and count all the costs!
- Canceled flight at last moment, preventing us from attending an important family event.
- Claimed "mechanical failure" when actual problem appeared to be not having a pilot available.
- When trying to check in wouldn't let me choose a seat without attempting to charge a fee for ANY available seat. Had to choose "random" seating, and was warned by Spirit they would break up my family.
We were delayed by a full day flying out. They accommodated us by getting us on the next flight 24hrs later and $50 vouchers for all of us (3) for future travel. They were misinformed about car seat travel For a toddler and unwilling to hear what the law states. Canceled our return flight home. Spent 5.5hrs on hold during vacation to be told our next flight would be three days later. I insisted they rebook us on another airline which they did. JetBlue now has our permanent business.
Customer service was unresponsive and unhelpful which cost me a day to my vacation. What's worse is that any scheduling conflict which in my case they caused resulted in me having to pay more money to correct. By far the worst experience I've ever had on an airline.
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