Pros: "The crew was professional and friendly."
Cons: "Both my outbound and inbound flights were 1 hour late. The tiny tray tables and lack of reclining chairs make Frontier's planes more uncomfortable than others. Being charged for a basic beverage or snack also seems "chintzy" when you've already charged me for my flight + my seat + all baggage."
Cons: "Airport security at Orlando was insane! The line through TSA must have been over 500 yards. Also, it doesn't appear that this Frontier flight allowed for online confirmation so, although the Frontier Desk was super fast processing passengers, the two lines together was stressful and used up valuable pre-boarding time. Some advance warning might help passengers schedule their arrival at the airport."
Pros: "Ticket agent and crew were very friendly and professional"
Cons: "Downloaded the Frontier app, but could not get my boarding pass. Had to go to ticket agent at airport. Baggage charges confusing."
Pros: "Crew was super pleasant and chipper. Passengers seemed to have a handle on how to board in a timely manner."
Cons: "Management could schedule time for maintenance software updates so as not to affect departure time. We were 20 minutes delayed."
Pros: "Crew was very friendly"
Cons: "Pretty much everything else, should have WiFi by now even if it’s paid"
Pros: "Great flight for the price"
Cons: "Nothing- there were delays but not due to the airline"
Cons: "Cobran por maletas de mano cobran por todo"
Pros: "Crew was great especially the guy, didn’t catch his name..."
Cons: "Seats that recline would’ve been nice"
Cons: "2 hour delay, had to get on and off plane, but mostly it was the rude ticket agents at the airport that were the problem. They were much more focused on scolding passengers on the mic than giving updates about departure time. To be fair the agent at the gate going to Des Moines was far worse."
Cons: "The plane was delayed due to “maintenance” but no explanation was given as to why."
Pros: "Everything good"
Cons: "The chairs"
Pros: "Arrived early. Flight attendants were pleasant."
Cons: "Wanting to charge $40 for bag!"
Pros: "SEAT was comfortable"
Pros: "Nonstop flight."
Cons: "Delay so late arrival."
Cons: "The flight was overbooked due to switching to a smaller aircraft. When my family boarded the airplane, we went to find out that the row we were booked into seats (31) did not exist on this plane. The rows went to 30. My parents and aunt who are elderly had to wait standing at the back of the plane until the stewards found us new seats. Before we boarded the airline they announced that they were overbooked and were asking for people to voluntarily give up their seats. When we boarded the plane, there were about 8 stewards in training on the flight. If the airline had oversold seats on this flight, why were those training not held back for the next flight instead of making their customers wait?"
Pros: "The crew was friendly. They got me to and from my destination safely."
Cons: "I resented the fact that we being charged about $3.00 for a can of soda after we paid premium for the flight and there was absolutely no entertainment. Hated the fact that I paid almost $80 just to take my clothes o. My vacation. Guess I should have gone naked, would have been $80 cheaper."
Pros: "flight was on time"
Cons: "the most uncomfortable flight I've ever been on. No in-flight entertainment, no free non-alcoholic drinks, no magazines in back seat pocket, seats felt carved from concrete"
Cons: "You're charged for everything. When checking in you have to pay for your seats... what's the point of spending $350 on a ticket if you have to spend another $60 on your seat. What was the ticket for?"
Pros: "The plane was very clean, Boarding was relatively organized and our flight left right on time and arrived early by 10 minutes so that was terrific."
Cons: "For the price, I suppose I shouldn't be too picky, but the seats on this aircraft weren't comfortable. My row didn't recline at all. The shape of the seat didn't allow much change in how you sat. For only 2 hrs. I survived but any longer would have been painful. Also, the speakers were extremely loud - they kept announcing things throughout the flight at high volume. Again - a relatively short flight and I arrived safely with my luggage."
Cons: "There was a malfunction online and I was overcharged for my flight. There were also delays going to and from my destination."
Pros: "The crew was nice and plane was clean"
Cons: "The seating was very narrow and uncomfortable. It felt like you were sitting on a stadium seat. Also, please provide ALL info regarding EXTRA CHARGES. I was NOT pleased to find out I had to pay an extra $40/45 for carry-ons and checked bags upon check in."
Pros: "We had no issues boarding."
Cons: "The staff were angry, I paid for a direct flight and had a layover added after booking, staff were not happy, they charge for picking a seat, having a soda, seats don't recline, the plane was dirty, flight was late taking off. Instead of getting into Philadelphia via a direct flight early in the afternoon, we had a layover, delayed flight and I got into Philadelphia at rush hour."
Pros: "The crew was friendly and helpful."
Cons: "There were extra fees for carry on and checked bags, which was not revealed until we printed our boarding passes. In addition, we had to pay to reserve seats. On top of that, I have never sat in such uncomfortable seats. They charged $2.99 for a can of soda on the flight. Finally, they lost our bag, after our flight took an hour longer than it was supposed to."
Cons: "5 hours late, no updates sent via text or email, $15 dinner boucher useless and given after restaurants closed. I will never fly frontier airlines again!"
Cons: "Extra price for luggage Extremely long lines Asked for money back for mistake on number of bags and was told no"
Pros: "The gate crew was very courteous when they told us that our flight was canceled"
Cons: "Our flight was canceled and we were unable to be rebooked until 6 days later which would have been the majority of the Christmas holiday to spend with my folks. We drove 30 hours one way instead."
Pros: "The crew was great, captain explains what's happening which I find rare these days (what flight path, when to go to bathroom because descent will start etc) but on a more than 5 hour flight from Florida to California, would be nice to have a free beverage served instead of the only option is to buy one and that's not even clear."
Cons: "No entertainment on flight or way to get food or drink that is obvious."
Pros: "This was the only direct flight to and from Orlando from Pittsburgh that I could find and the price was right, even with the baggage and seat choice extras. I find it interesting that other comments indicate that they did not know about fees for carry on luggage and seat choices since it was clearly stated on the Frontier internet site when I made my reservation."
Cons: "Check in at Orlando airport was extremely long and flight was 65 minutes late leaving Orlando however still better than having a connecting flight and the pilots made really good air time."
Pros: "Crew was very friendly ! The ticket agent working the checkin before security was very unfriendly didn't really even speak, everyone else made up for tha"
Pros: "We landed early both ways."
Cons: "Flight attendants talked too fast."
Pros: "The initial price I paid. Which was very reasonable for a non-stop flight."
Cons: "Paying for a checked bag. Paying for a seat so I could be assured a decent seat. My decent price soon became what I would pay on any major airline. So why would I fly Frontier?"
Cons: "Seats were horribly uncomfortable. We were on the runway when they suddenly had maintenance issues and were stuck out there for 2 hours until the plane was fixed. It's so expensive to check or carry on a bag making the savings in the airfare not even worth it. No internet option not even for a fee. They charge for everything!"
Pros: "Frontier's flights is very inexpensively priced. It is a budget airline but clean and comfortable. Baggage and food are added to your ticket price so if you don't need these items the price is right."
Pros: "Efficient. Pilots had great takeoffs and landings. On time."
Cons: "No room. Seats hard. Frontier is Very money hungry during entire experience. Empty rows before takeoff and no one was allowed to move to empty seats. Flight attendant carried iPad to charge a passenger if they moved to a "premium seat". Just ridiculous. There is not a premium seat on the entire plane. Passenger behind me complained that she could not even cross her legs during flight. Comfort is based on an 11 years old small child."
Pros: "I thought the planes were nice and clean although I guess that's the point."
Cons: "Charging for the first piece of luggage/carry on just isn't nice. I can see charging for people who fly with excessive pieces but this is my first time flying Frontier and to charge someone who brings one airline approved suitcase just isn't nice. I'm sure it's too much to ask for ANY sort of TV/Movie. I mean you fly to Orlando, if you put on a Disney movie it would be like shooting fish in a barrel and may even keep the kids a little quieter. Seeing as I have no children it would be great to have them slightly entertained if only for a little peace. I could care less about food/beverage options which of course were extra which I quickly realized was the name of your game. My reasonably priced $200 plane ticket became a $340 plane ticket once I realized there are no options but to either pay for my luggage or vacation naked. Also I was charged one price on my departing flight and a different price on my return flight for my luggage. When I asked why I was told the prices changed that very week. How convenient for your airline and nobody else."
Cons: "We paid for seat both way. Our returning flight moved our seats so we were no longer sitting together. Had to then go through the check in line ( even though we already had our boarding passes) to have the seat problem resolved. Only to be told that we never purchased seats. I had the documentation of the purchase and was still told we did not purchase seats. Not pleased."
Cons: "Flight was significantly delayed. Advertised as low cost, which it was, but that is because they make you pay for everything except water. Seats do not recline either...bad for red-eye."
Pros: "Nothing did not take flight. Will not pay for flight"
Cons: "Site automatically booked me on a return flight at a day & time I did not want. I was unable to stop the transaction. The airline would not credit the flight. So I chose another carrier & different flight. Called my credit company and have Declined the charge"
Pros: "Crew was very friendly"
Cons: "Seats insanely uncomfortable"
Pros: "The seats were mildly comfortable enough and the price was exactly what we were looking for."
Cons: "The boarding process seemed unorganized and hectic. People not in the proper zone were able to board. Some of the crew did not take their profession seriously and I seemed to have annoyed them by asking for some sort of service. I did not like how they try to shove the frontier airlines credit card down your throat. The food was boring, expensive, and, oh yeah, I had to buy it. There was absolutely no entertainment which made flying the worst."
Pros: "Easy to get on and off plane since fewer people brought carry-on luggage. The staff was also extremely friendly. The plan was clean and comfortable."
Cons: "No complaints."
Cons: "I was disappointed that there weren't any headrest monitors with movies and there wasn't music available. If they aren't going to offer that then at least offer free wifi"
Cons: "i hate paying $ 45 for a carry on each way i wasn't aware of it before hand when i booked on line."
Cons: "The lines to check a bag were outrageous and security check was the same."
Pros: "Plane was newer, very clean. Seats were comfortable and the flight crew was amazing. Pilots were friendly and kept us in the loop on flight time, turbulence, etc. Flight crew was amazing and very friendly."
Cons: "Seats don't recline??"
Pros: "The crew was great, and boarding was easy."
Cons: "Well frontier advertises these cheap flights, but then charges for seats, bags, drinks, and snacks. These flights end up being just as expensive or more expensive than other airlines!! Super irritating. Doubt I will fly frontier again."
Pros: "price of ticket and friendliness of crew."
Cons: "paying for a carry-on and not being told during booking that this would be an added fee. my belt buckle was covered w/ food from a baby or young kid."
Pros: "I like the price of the tickets, but then you have to pay more."
Cons: "That we have to pay for each bag we take, pay extra to choose seats, no food given we would also have to pay and no TV or entertainment."
Pros: "The inexpensive price is the main attraction, even after figuring out what the total price would be. The plane interior seemed new. The crew was pleasant."
Cons: "Navigating the website was a little confusing. The choices to be made could have been presented in a more logical order and the less expensive alternatives less hidden ( ie. not choosing a seat). The app was useless and logging into it was frustrating (being case specific should be noted on login). Itemizing every item to be paid for separately seems to be a little gimmicky to advertise a crazy low price. It leads to some resentment when you are then charged in potentially three different ways to pay for your bags on each segment of your trip. The overall price of the trip is still quite good, but it just leaves a bad taste in your mouth after feeling like you were just nickle and dimed."
Pros: "Plane was clean and flight was uneventful."
Cons: "Left Orlando over 1 1/2 hrs late. Gate crew kept announcing that our replacement plane would be arriving "shortly" but it turned out to be much longer than expected--could have communicated better."
Cons: "I booked one of the big seats in front. It was great."
Cons: "More padding on the seats. They were just a little hard."
Cons: "This airline looked cheaper than the others at first but then hit you with a lot of fees for like carry-on baggage which is usually free. The seats are super uncomfortable sort of a kin to bolted down lawn chairs. No entertainment and no free food."
Pros: "Price initially cheap before extra baggage fees negated that."
Cons: "Check in process with Spirit airlines is a nightmare. No organization at all. Terrible experience and never plan to fly spirit again."
Pros: "Crew was super nice. Pilot did an amazing job, very smooth landing."
Cons: "For the value can't be beat."
Cons: "I didn't like the almost two hour wait on the plane before take off. There was an issue with the fuel pump. Instead of getting a new fuel pump, they tried to fix it for over an hour. Seats don't recline. Zero entertainment, or free snacks or drinks. I'll be flying with another airline from now on."
Cons: "I had a medical issue over one month prior and received ZERO help from Spirit. I will avoid your airline at all costs."
Pros: "Smooth check in."
Cons: "Crew wasn't 1/4 as friendly as the flight from Hartford to Orlando."
Pros: "Announcements not clear in airport. Attendants on board rushed, not interested. Giving info and answering questions as if from only a rehearsed script. Seats extremely uncomfortable. The back of the seat.as well as no room at all to sit! The other passengers are right on top of you touching at all times. Not pleasant. Aisles very tiny. If ever a major problem with the aircraft, it would be very hard to exit the plane quickly and safely. Very nervous about this airline. Pilot seems capable and flight was smooth, so I guess that’s a plus. The first time I flew spirit, they didn’t give us the baggage carousel and the attendant in airport didn’t know. Tried another and was given a wrong carosel. The psssaengers found it on their own and called out to others. I always fly BDL to MCO and back. I travel alone or with children. Not much choices on the flights times etc."
Pros: "Very nice flight attendants"
Cons: "I was told I missed my flight to and they canceled my flight home WITHOUT contacting any of the 4 people in my party. Then said there is nothing I can do about it you need a new ticket home."
Cons: "I will never fly with spirit again and will make sure to tell people about them and there ridiculous fees. We had a delay and was not announced we had to ask, when boarding they didn’t call by zone they just let everybody in at the same time.. VERY DISAPPOINTED"
Cons: "Like nothing from the 6 hr delay, no compensation like other airlines, didn’t allow me or offer to re schedule the flight knowing I was flying with 2 minors. Got us on the plane, then made us wait another hour or more before taking off. The desk informed us not to worry about, we were going to get some compensation, asked to call directly to Spirit. Called Spirit and they told me they don’t give my compensation. First time traveling with Spirit, and didn’t like it. I rather pay more and be conformatble and not have to worry about paying for seats in order to seat with my kids and husband. Pay for the extra bags etc ..."
Pros: "The PILOT was one of the best...wish I knew his name. Take off and landing was so smooth"
Cons: "Flight attendant was nasty...should have gotten her name"
Cons: "No food, that is ok. But not even a cup of water is provided for free -- that is sad!"
Pros: "Awesome flight!! Seats a bit uncomfortable so gave 3 stars, food expensive not un usual seems the same on most flights where food isn't free. Overall awesome staff and flight!!"
Cons: "Good experience crew was great"
Pros: "Boarding went smooth"
Cons: "If you are over 5’10” don’t ever fly Spirit as the seats are exceptionally small. Surrounded by screeching babies the entire way kicking my seat the entire flight. Absolutely miserable"
Pros: "I was surprised that there weren’t complimentary snacks and drinks as there are on other airlines . The flight was very smooth, and the crew was very nice . I am just not a fan of being nickeled and dimed for everything else , especially didn’t like that I would be charged a carry on bag fee."
Cons: "Their r too pricy charge u too much for luggage the seat too they should have everything included one time payment"
Pros: "- The allowed personal item is large enough for a short trip (if you want to avoid paying for a carry-on or a suitcase.) - Once everybody was on board, the person that spoke to us on speaker put us at ease with a relaxed and humorous tone. - Checking in with the app worked fine and was easy. - The flights were on time."
Pros: "I like how they were super on time with everything and how they didn’t give a lot of fuss about the bare item(free personal item) which was one of the things, they used to be very annoying about. Overall is a good airline! They have different jets though, and I wish they had the roomier ones ALL the time."
Cons: "Should have a consistency with the jets/airbus, some are roomier than others! And it cheers me up so much when I get to flight on the roomier ones"
Cons: "Waited in line for 90 minutes to get boarding passes"
Pros: "Flight was on time leaving and early arriving in Hartford. Flight attendant was funny. Seats were comfortable. Captain was very informative and professional."
Cons: "Baggage fees are way too expensive. We ended up paying double for the flights than what we first booked them at with all the extra charges. Would not suggest Spirit to families but would to singles or business people who don't need ANY extras..."
Pros: "Easy boarding, printing boarding passes,nice flight attendants, early arrival times, clean"
Cons: "The chairs don’t recline and very little leg room. Couldn’t go on a flight over 3 hours on spirit"
Pros: "I like Spirit Air and I scored everything that is applicable to my trip 5 stars. This survey needs an N/A in addition to you star rating."
Cons: "This survey needs to be designed better so that if something does not apply to your trip you don’t give it a rating. A choice of N/A is needed. Spirit Air was great your survey needs work."
Cons: "Cost of bags and seats didn't recline."
Pros: "The fact I will never book with them again."
Cons: "I got hit with ridiculous fees to cancel this flight."
Cons: "The flight was delayed :) Merry Christmas"
Pros: "I loved the comfortable seats, the leg room, the crew was great, the flight was on time and arrived early!!"
Cons: "The only thing I didn’t like was the price on the checked bag, I think the price could be cheaper!!"
Pros: "Nonstop flight"
Cons: "Fees associated with everything, minimal leg room"
Pros: "Crew was very nice!"
Cons: "Out of almost all alcohol and snack choices...really?"
Pros: "Departure and arrival were early"
Cons: "paperless boarding did not work - there are more android users than iPhone, yet, the barcode does not show up on e-boarding pass on droid phones. Also, Spirit forces people to sign up for an account to get e-boarding pass. This was not the case with my AA flight the previous day. Tray tables were on a spring so anytime the person behind my lifted it, it snapped and startled me as I was trying to sleep. Crew did not make curtsy announcement asking parents of children to silence electronic devices so there was lots of kid music, beeping, and general noise that even my earbuds couldn't cancel out."
Cons: "The plane had very little a/c so was hot the entire trip and the seats are very hard making them very uncomfortable."
Pros: "crew was friendly... the price i paid was reasonable"
Cons: "it was SO COLD on the airplane! i had goosebumps the entire trip! the seats are a little small - and quite frankly i am NOT a big person"
Pros: "On time and everything went smoothly. :-)"
Pros: "Attendants we're great."
Cons: "Should not charge for coffee, tea or water."
Cons: "Spirit Airline employees did not inform us that there was an option for a gate pass to take my 82 year old mother through security. When i mentioned this to a ticket agent, she told me that is only offered for young children travellong alone. What the HECK is the difference for the elderly? Also, there was another elderly passenger on same flight whose daughter had said pass. They need to get their perspective straight where elderly travellers are concerned."
Cons: "Can use some improvements."
Pros: "Easy boarding"
Cons: "Very uncomfortable. They should tilt a little. By the time we arrived my back was my killing me. All the little charges. Don't like paying for carry on luggage."
Cons: "I have traveled on several different airlines in my lifetime and wanted to give your airline a chance. Although your ticket prices are lower than most, I do like to travel with a piece of luggage or at the very least a reasonable sized carry on. The fees to have a checked bag are ridiculous and the measurements required for carry on are substandard! The seat sizes are less than roomy and please know I am by most standards an average sized person weighing in at approximately 150lbs. The tray tables are extremely small and couldn't imagine having to actually put food or drinks upon them. Which leads me to your food and drink pricing, let's just say you don't even wear a mask when you rob your passangers! I would rather be thirsty and hungry than to pay the absurd amount of money you ask for. The crew, not real friendly doing the bare minimum of what is required. The captains on each end were more interested in talking on their cell phones than by greeting passangers. It goes a long way with passangers when you feel confident or at the very least acknowledged by the crew. There was no entertainment offered on my flights, which is fine as I can surely entertainment myself for 2 + hours. Their website is less than user friendly. Having to set up separate accounts for myself and family is time consuming and completely unnecessary! When there was an issue with the tickets it was very difficult to get any real help from customer service. The 'hidden' fees with Spirit are absolutely crazy! No money saved! I was so disappointed in my experiences with Spirit Airline. I couldn't in good faith recommend them to familyand friends ."
Pros: "Flight attendants"
Cons: "No complaints for the cost- you get what you get and you don't get upset! Service with a smile!"
Pros: "Good service, no thrills."
Cons: "The price for one small bag $52 x 2 = $104 and the waiting in line to handle and pay for the bag! It's an eye opener to find this where the other airlines charge it upfront.with the ticket, saves waiting & paying & handling the bag. No more SPIRIT for me!"
Pros: "It is not a discount airlines if they charge you for everything!! By the time your done you could have paid a full fare and at least had pleasant service. Flight was delayed. Got an email but when arrived at airport it was listed as on time. Ran to get to gate to find out it was delay. Essentially no staff."
Cons: "Will not fly Spirit again if I can avoid it."
Pros: "Courteous, smiling flight crew--professionals--were aboard the plane, well-versed in their jobs and prepared for every eventuality."
Cons: "It was not Spirit's fault that the flight was delayed for two hours--that was due to weather--but there were no updates and when the clerk got on the intercom she was very soft-spoken and hard to hear. In order to effective deal with flight delays, one needs to have consistent updates, so that one can inform friends and family and arrange for rides from the airport that don't have to wait forever for the palne's arrival. It is difficult to be over six feel with long legs; leg room is nonexistent,, and non-reclining sits are difficult. Although I would never pretend that this was at all the fault of anyone at the airline. I was seated next to a woman who was very large--at least 400#, and quite broad-shouldered--and she took up half my seat. My back still aches, I couldn't lean back or straighten out or get comfortable in my seat because of her size. It made for a painful, difficult flight."
Cons: "Delayed on a 2 hour flight"
Pros: "The flight on time. Easy boarding"
Cons: "Having to pay for snacks & beverages."
Pros: "Reasonably swift checking, boarding and great attendance."
Cons: "No wifi, movie screens, etc. Not an issue for flight at all but if you are asking, there was zero entertainment"