Daily cleaning, installation of cabin HEPA filters on flights from Hawaii to Hanoi
|September||Best time to beat the crowds with an average 6% drop in price.|
|December||Most popular time to fly with an average 15% increase in price.|
Average price round-trip
|$848||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Hawaii to Hanoi.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Hanoi from Hawaii is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Hanoi with an airline and back to Hawaii with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Hanoi from Hawaii up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!"
Cons: "The food was a little bland, but that is nit picking. For airline food, it was very good."
Pros: "the selection of beverages and the crew are very friendly and helpful"
Cons: "Selection of entertainment"
Pros: "The crew and food both are amazing."
Cons: "The person who assisted me to check in didn’t even know about Global entry..."
Pros: "Complementary sake and great rice cracker snacks."
Cons: "Come around more often to collect trash."
Pros: "crew was professional, attentive and polite"
Pros: "Two choices of meal and friendlier staff. Props to JAL."
Pros: "Standard JAL. No hassles, nice, clean, friendly. Makes Hawaiian airlines look so Bad!"
Cons: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
Pros: "Great service. Food drink and inflight entertainment"
Pros: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Cons: "More movie options would have been nice."
Pros: "Very helpful staff. Easy check in. Comfortable seats."
Pros: "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."
Pros: "The customer service overall was really good."
Cons: "The food always messes up my stomach, where the whole day after I can’t eat anything"
Pros: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Cons: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Cons: "Airplan so old and ac not work super hot."
Pros: "All were very polite and were very through when checking the cabin before departure and landing"
Pros: "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
Pros: "The Japanese know how to service their customers, five stars all the way. The food and drinks (beer) helped too"
Cons: "The video monitor for viewing movies was dated."
Pros: "Good service."
Pros: "Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this."
Cons: "They made me pay for a seat that they gave to other people for free. Really messed up."
Pros: "I didn't like anything about it."
Cons: "The seats are uncomfortable. No wifi. Need to upgrade the plane. No seats for economy plus or business class available. Will never fly with Japan airlines again!"
Pros: "The flights were generally ok. Flying coach.."
Cons: "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."
Pros: "Wonderful flight...so great getting premium economy...so comfortable...crew and food were great....one of the best long flights ever!"
Pros: "Enjoyed the greeting, politeness and food"
Cons: "More English speaking would be preferred"
Pros: "Seat was very comfortable and had many games and movies to keep me preoccupied during the flight."
Cons: "I didn't like that the crew at check-in and the crew on the plane told me different things. The crew at check-in told me I could keep my purse with me, and the crew on the airline told me I had to put it overhead. Please be consistent! Flying is very stressful for me, and I want the staff to make it as stress-free as possible. As for boarding, I wasn't allowed into the gate until an hour before. What really bothered me was that they had already let some people into the gate and shut some other people out. Either let people in or don't. Don't follow the rules halfway because then they won't mean anything. I was very shocked by this and have never experienced this at any airline before. All I wanted to do was sit down and relax at the gate before boarding. If this ever happened to me again, I would not fly with the same airlines. To think that this was a JAL flight, with such a high reputation of customer service, makes me even more wary of booking a flight with JAL. I didn't appreciate being treated that way, and I will not tolerate it if it happens again."
Pros: "food was great flight attendants are courteous and reliable"
Pros: "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."
Pros: "First time fly with JAL, friendly flight attendants, excellent seat space, would fly with JAL again."
Cons: "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."
Pros: "Last minute accommodation for Muslim meal was awesome!"
Cons: "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
Pros: "The seats were roomier than expected, the food was delicious and everyone was very professional and friendly. I picked up this flight because JAL is a partner for AA and I'm so glad I did. I will fly them again."
Pros: "They were super considerate the entire flight."
Pros: "Seating is comfortable. Lots of entertainment (for free), free alcohol, and you can adjust your own window tint"
Cons: "Boarding was delayed. I think their system went down. Food wasn't bad. But I mean really is airline food ever good?"
Pros: "JAL service is always the best Flight attendance are the always, always, awesome. Seats together were found at checkin"
Cons: "Movie selection was not so good No Wifi inbound or outbound 777 Almost nonstop babies crying the whole flight Seat selection on the website is not user friendly, and you cannot get seats books until 72 hours before flight and usually 9 out of 10 times I find I cannot find 2 seats together until airport checkin."
Pros: "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
Cons: "Can't think of any"
Pros: "They provide us slipper for in flight comfort"
Cons: "Old aircraft"
Pros: "Love Jan service!!!"
Pros: "Meals at good times during the flight, complimentary wine served, comfortable seats. Overall better than any other airline for economy class. Enough leg room, good attention, never felt like I was riding a crowded city bus as on typical one distance economy class. Worth paying a little more for being treated like a human"
Cons: "I did have any negatives on this flight"
Pros: "great service"
Cons: "difficulty in figuring out how to use the controls on the entertainment remote"
Pros: "During the flight the air hostesses we're constantly attending to passengers. Excellent flight."
Pros: "everything is much better, everything! including how boarding and de-planing is more orderly than most other flights."
Pros: "great service and help with everything!!"
Pros: "Courtesy of crew members"
Cons: "No vegetarian food available"
Pros: "Wonderful crew..nice plane and comfortable seats!"
Cons: "No inseat power or usb on the monitor"
Cons: "slow service, inconsistent, they skipped my row for service???"
Pros: "There was a huge check-in line but it went quickly because they had 8-10 ticket agents with luggage 'helpers' for the agents. Of course there was a problem with my reservation that they had never seen before which manifested itself by them not being able to print my boarding pass. They called Tokyo and were told that they had never seen my problem before either. Anyway, the ticketing supervisor stayed with me for 45 minutes until they could over come the problem. I would be a rich man if I had a nickel for every 'So-sorry' I got that day."
Cons: "Movies and music were very poor."
Pros: "I liked that they served food through the the flight and they provided movies and other entertainment options free of charge."
Cons: "The tight spaces in economy were still slightly uncomfortable."
Pros: "Crew was very nice, toilets clean."
Cons: "Flight delayed 2 times, didn’t receive text or Email from the second delayed"
Cons: "The planes are pretty outdated especially the connecting flights from Narita to HKG"
Pros: "Some of your reservations staff in Los Angeles needs to be counseled"
Cons: "Been more polite especially mike in your mileage program."
Pros: "Wow! That sums it up. Premium coach was like first class on some other airlines. This is by far the best airline I've ever flown."
Cons: "The website doesn't work very well. It's also difficult to navigate."
Pros: "the food was god. the crew was very accommodating"
Cons: "my original connection time or lay by was reduced to 50min. Didn’t get an express passage through security check point and my gate on this fateful day was 58A the furthest away after security check - so a long run for me and just made it to the queue 10min to flight"
Pros: "More leg room than most flights."
Cons: "Baggage drop after on-line check-in very slow. Otherwise everything went very smoothly."
Pros: "The entertainment options were great, the food was great, the staff was friendly and helpful."
Cons: "It took a while for them to serve the first meal and I don't know that there was a need for a second meal. I would have preferred to sleep."
Pros: "Their friendliness And care for the passengers"
Cons: "i can not think of anything."
Pros: "The staff of ANA are so friendly and accommodating. When checking in, the woman at the counter moved me to a window seat from the middle, free of charge. They were very patient and helpful."
Cons: "The food was a little strange, I had salmon and rice as “breakfast” with iceberg lettuce side salad. The pieces of salmon were little shreds with a funky taste. Not bad, but not what I wanted on a long red eye flight. Also I wish there’d been more Hollywood movie selections."
Cons: "Purchased tickets through Kayak on ANA with confirmation. Bumped to United after confirmation. Although I realize both companies are Star Alliance, the bait & switch is unacceptable & I would NOT have purchased these tickets for United. Flight had much more turbulence than my experience on ANA which is why I refuse to fly any other airlines. Will recommend against Kayak to everyone I know."
Pros: "Really good service."
Cons: "Seats are a little narrow near the window."
Cons: "ANA changed my selected aisle seat to middle one without explanation. It never happens when I fly with United."
Pros: "Great service, great flight"
Cons: "Warm not much as."
Pros: "On time. Nice 787 Dreamliner. Very comfortable flight."
Pros: "Take off and landing was smooth. Stewardesses were very helpful."
Cons: "The business lounge in honolulu"
Pros: "It was fast and the crew got right to it as far as take off and getting home."
Pros: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Cons: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Pros: "The most impressive is consistenty great service from check in, in the air and online costumer service.. they are very pleasant , humble and genuine, always trying giving what you need."
Pros: "Seating was comfortable, staff were very attentive and obliging, offered tea, coffee water etc frequently. Blankets were also on offer. No comments to make in food or entertainment as not on offer ( as a domestic flight would not expect them)."
Pros: "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."
Pros: "crew was professional and very attentive and beer and wine and ice cream on the flight"
Cons: "wish they had more movies choices from the u.s."
Pros: "The configuration of 787-900 Busn. Class was very good. However need to age Chivas Regal to 18 years like KAL, not ordinary 12 years. Flight attendants were exceptionally efficient, professional, courteous, and outstanding ambassadors for ANA and Japan itself. In the US Marine Corps we would say "Ooo Rah". I may heed to check out your milage club and stop using various carriers for my trans Pacific flights. Thank you very much ANA."
Pros: "Everything excellent"
Pros: "free movies"
Cons: "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
Pros: "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"
Pros: "Flight attendants walk up and down the aisles paying attention to everyone's possible needs. They're looking to be helpful."
Cons: "Nothing really."
Pros: "The staff was so very helpful and nice. Thanks a lot!"
Cons: "The great disinter service from the flight attendants made up for the delays."
Pros: "Flight was good"
Cons: "Signage at Honolulu airport is unclear - -difficult to navigate TSA check, find connecting gate"
Pros: "Good experience. Crew are kind and friendly!"
Cons: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Pros: "Nice crew, clean lavatory"
Cons: "Had a chance to select seats only for return flight Seats were too narrow"
Pros: "It was an awesome flight, very nice and great service,"
Pros: "Very pleasant. I upgraded to economy plus so that was a bonus."
Cons: "Boarding bridge was not available at Narita airport. Stairs (trap) to ground were tough for my mother who has bad legs."
Pros: "highly efficient processes on ground (Narita airport), clean and enough space in airplane, exteremely supportive and polite staff"
Pros: "Excellent service"
Pros: "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
Cons: "Check-in process at the airport was ridiculous ! One ANA staff sends us to wait to a certain counter after looking at our ENTIRE trip (all 3 segments), only to find out 20min later that we were supposed to go to ANOTHER counter, because our ultimate destination was International (USA). Also, boarding passes had to be REPRINTED in Tokyo for some reason. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
Pros: "The service crew are excellent and very polite. Definitely like the new window feature."
Pros: "I have two flight which is United and ANA. I love ANA so much especially the food!! And the crew!!!. The food is the best! I love it!! And the crew is so friendly, professional and lovely."
Cons: "So far I don't have"
Pros: "Very nice and pleasant staff"
Pros: "The service is always top notch from the flight attendant, food is better than most airline and toilet is always clean. I could get a good seat with the leg room at my request."
Cons: "Entertainment, the variety of film is quite limited but they have good Japanese movie."
Pros: "Comfortable flight and cabin crew were very good"
Pros: "Everyone was super polite"
Pros: "The boarding procedure is clever. After premium boarding the seats near windows board first."
Cons: "The on line check-in failed and no explanations."
Pros: "I liked that they feed us good food, and we were feed several times. We were also offered several drinks, and all the flight attendants were extremely nice. We would fly Ana airways all the time if given the chance. Seats were very comfortable and spacious."
Cons: "I liked everything, everything was excellent"
Pros: "very attentive crew, plane was well cared for, food was mediocre."
Cons: "food was barely passable. awful landing."
Cons: "Time to renew the aircraft 777-300"
Pros: "The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made."
Cons: "My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential."
Pros: "Crew were amazing and great entertainment"
Cons: "Boarding could be better"
Pros: "Amazing crew. Seat needs more padding."
Cons: "Memory foam seats"
Cons: "Raise the cabin temperature"
Pros: "Crew was amazing"
Cons: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Pros: "Same as above on SIN-BKK"
Cons: "Next time in B787 Dreamliner"
Pros: "Seats were good"
Cons: "Food could have been better"
Pros: "Seats with entertainment"
Pros: "Flight was very pleasant and enjoyable, on time for both departure and arrival."
Cons: "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
Cons: "Softer seats and more movies"
Cons: "5 crying babies on a red eye. Don’t know if that can be prevented."
Cons: "Food could have been better."
Pros: "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
Cons: "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."
Pros: "Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service."
Pros: "Basics are covered. TV screen is big but otherwise nothing special."
Cons: "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
Pros: "Singapore airline is amazing, great service and quality entertainment."
Pros: "Everything else"
Cons: "Food was less than marginal"
Pros: "The attentiveness of the flight attendants and the new plane."
Pros: "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
Cons: "The toilets were very dirty"
Pros: "The flight attendants were nice, attentive and joyful!"
Cons: "Sitting in a middle seat. Was told at the jetway counter no aisle or window seats were available. I saw no fewer than 5 empty aisle seats in my area."
Pros: "Scoot employees were really helpful, I missed my flight from Singapore to Kochi because by the time the passengers got off the flight and went through immigration in Singapore, the check in counter had closed, and there was no more flights available to Kochi until 2 days later. The employees made sure I boarded my flight and I came home to my sister’s wedding"
Cons: "Kayak doesn’t specify its two separate tickets for my destination to kochi from Honolulu, also they didn’t specify their would be a stop in Japan before the flight reached Singapore. The flights were delayed by a few minutes, which led to me stressing to make it on time to my flights, and I felt dehydrated and nauseous. Also the website doesn’t specify that we will have to purchase meals either before hand or on board, and that the airlines only took cash and no credit card. It was miserable, a whole 20+ hour flight with lots of stress of catching my flight, checking and the checking my baggage, and being hungry and thirsty because I didn’t carry enough cash on me."
Pros: "Spacious and comfortable bed."
Cons: "The food wasn't that great. Average at best."
Pros: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Pros: "Services, the Care and the Concern!"
Pros: "We love Singapore Airlines, seriously it's not hard, you just have staff that care, clean comfortable air craft, good inflight entertainment. Are you listening American and British Airways?"
Cons: "Please move this service to DFW and displace the rubbish transatlantic service that is there"
Pros: "Service by the crew was great"
Cons: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
Cons: "Too salty Hindu non veg meal"
Pros: "The plane had decent leg room, the food was great, service was excellent. I have no complaints. Snacks were handed out pretty regularly which was great. In flight entertainment was good too. I'll definitely fly Singapore again, I liked it better than other Asian airlines."
Pros: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Cons: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
Pros: "AMAZING IN EVERY WAY. PLANES ARE OUTSTANDING SERVICE IS OUTSTANDING INFLIGHT STAFF ARE EXTREMELY POLITE AND FRIENDLY AND ELEGANT!:)) AIRPORT IS SUPERB THIS IS MY FAVORITE AIRLINE!"
Cons: "THE WEBSITE LISTS PRICES IN SINGAPORE DOLLARS AND IT IS ONLY IN THE FINAL STAGES OF A BOOKING IS ONE TOLD WHAT THE US $ PRICE IS. THIS NEEDS TO CHANGE. WHEN YOU CALL SINGAPORE AIRLINES THERE ARE VERY LONG WAIT TIMES."
Pros: "Amazing service and comfortable lay flat bed"
Pros: "Boarding was good"
Cons: "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."
Pros: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Cons: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
Cons: "Food was very poor."
Pros: "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Cons: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Pros: "Not much turbulence"
Pros: "With 15 and 1/2 hours on the flight ahead, I was dreading the long, tedium of sitting for hours upon hours. But Singapore Airlines made the time fly with friendly service right when you were getting hungry and pleasant assistance when requested. Thank you Singapore Airline Flight Attendants!!"
Pros: "Overall just a really great experience."
Cons: "Nothing negative to report."
Pros: "Entertainment was awesome. Boarding was fast."
Cons: "Not enough food served (only two meals on a sixteen hour flight) and tasted okay. Crew was not all friendly."
Pros: "The seat comes with foot rest attached to the front seat."
Cons: "I asked for decaf coffee and the attendant totally forgot about my request."
Pros: "The food wss delicious which was surprising. The lamb stew with fresh peas was delicious, and I don't even like peas!"
Cons: "Th entertainment system was old and tiny. Think watching VHS video tapes on a five inch screen. I think my phone screen was wider."
Pros: "Attendants are always nice, flight is always smooth."
Cons: "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."
Pros: "The graciousness of sraff, entertainment options, cleanliness of the aircraft. Always willing to make adjustments to accommodate."
Cons: "Its unfortunate that your staff sometimes do not get treated with the respect they deserve from a guest"
Pros: "The service was amazing. The flight attendants were all so friendly and eager to assist. The meals were very tasty and complimentary wine was such a treat. Blankets were nice and thick, pillows were comfy, and you even received a little bag with socks and toothbrush."
Cons: "Can't think of anything:)"
Pros: "Extremely polite flight crew"
Cons: "-The food was pretty bad -Not much leg room"
Pros: "Fast boarding and crew"
Cons: "Food was terrible even for plane food was unacceptable the headphones jacks are all half way working u have to wiggle the end to make it work the chairs are very stiff and uncomfortable next time looking for another airline"
Cons: "More food options. Softer, roomier seats."
Pros: "The crew was attentive and worked hard. The checking in counter workers were also very friendly and accommodating."
Cons: "Overall it was a very good flight; the crew was very attentive; the plane was new and comfortable; and the food was good. The checking in was a little slow; but that’s because most passengers show up at the same time."
Cons: "Connecting flight in Incheon Airport delayed again, 4th consecutive time this has happened on this particular flight. I think this is done intentionally so airline can combine it with the next flight that departs 50 minutes later based on amount of bookings on each flight."
Pros: "Comfort flight with good entertainment, food and service."
Cons: "Flight attendants need to assume travellers do not know Korean."
Pros: "Already commented in the Hanoi to Seoul part. Sorry."
Cons: "Staff is great!"
Cons: "Meal the beef steak taste like beef jerky"
Pros: "Same as above"
Cons: "Same as above"
Cons: "flight delayed 30 minutes"
Pros: "The back part of the plane was mostly empty, so I moved to an empty row and was able rto stretch out and rest. The attendants were very nice and polite."
Cons: "I wish there were more selections of meals."
Pros: "The over-all service"
Pros: "Friendly crew good flight experience."
Pros: "The crew was ok."
Cons: "Luggage pick up was very slow. Random inspection at Incheon is not so random at all. 90% minority."
Pros: "Quality of meals were better than their competitors. They were rather enjoyable. Also, flight attendants were very nice."
Cons: "The delay made me miss a free shuttle to Yongsan Army Base, Seoul, so I had to find an airport limousine (bus) service to a nearby hotel (Crown Hotel) to the base. Very inconvenient! Entertainment system is outdated, and there was no plug-ins on the seats."
Cons: "That made me stay overnight in Korea."
Pros: "See comments above."
Cons: "See comments above."
Pros: "I liked the way the stewardesses were respectful of my need to sleep. When I woke up they offered me a drink but were not pushy. Very pleasant/"
Pros: "Great service. Comfortable seating."
Cons: "More variety in foods available would be nice but whatever we did have was good."
Pros: "Same great staff"
Cons: "Flight pulled away from gate and sat for nearly three hours. Bags did not make it onto flight. Seats suck."
Pros: "I like their attentiveness to service. Very efficient and hospitable comes to mind of these highly professional flight crew. From checking in my baggage to getting settled in before take off, meal and beverage service, and to ensuring overall comfort for we the passengers."
Cons: "Just the rudeness of some of my fellow passengers. Otherwise a great flight."
Cons: "Not enough water"
Pros: "was really nice that after i asked they got me a nice seat on emergency exit road which really made my trip much more comfortable."
Pros: "Customer service was good and complimentary food was served during flight. Compar to other airlines require’s me to purchase and with card."
Cons: "Only one checked bag..most have two across the Pacific"
Pros: "Crew was very nice..did all they could do"
Cons: "Food terrible..seats not comfortable..few entertainment choices"
Pros: "Overall fantastic trip. Food great, Seats great, inflight entertainment great!"
Cons: "The pushy people on flight"
Pros: "Everything was great. Thank you Asiana"
Pros: "Best attendants and gate agents ever."
Pros: "Check in was quick and the personnel were extremely friendly! The flight staff was extremely friendly as well. Always smiling and did not fail to please once. I will definitely fly with AsianaAirlines again."
Pros: "Nice attendants"
Cons: "No english subtitles"
Pros: "The flight attenants beautifull"
Cons: "English subtitles for movie collections"
Pros: "I truly appreciate, especially on a long flight, the extra leg room in between the seats. All the flight attendants were super nice & the food was awesome!"
Cons: "My only "annoyance" was the touch screen tv was a little difficult to use. Due to the over use of the tv, I had to touch the screen several times to complete the function I was asking it to do. So overall an excellent flight!"
Cons: "did not attempt to treat layover passengers with extra comfort. flew HNL to ICN 9-10 hr layover at ICN for 4+ hours, ICN to BKK (final destination). ICN to BKK flight if at all possible should give upgrade to preferred seat, higher or at least offer connecting free seats... no concern for passenger who need rest due to the long haul..."
Pros: "Good service, boarding on time, got to destination earlier than expected"
Cons: "The air conditioning wasn't quite working, maybe the plane was too old"
Pros: "Service is very polite. Attendants are some of the nicest I've ever met, though their English (and PA announcements, etc) will be a bit hard to understand unless you're used to communicating with folks for whom English is a second language. They're also all softspoken, which is very soothing, but even harder to understand what they're saying! Seats are also BIG and have a great recline (seat and seat back) on the Airbus. Flying on a daytime departure from NYC to ICN I had a lot of empty seats to stretch out on and it was pretty quiet for a long flight to Asia."
Cons: "Seats are HARD! I'm not sure how you even make a hard airplane seat but they've figured it out on the Airbus for sure. The solution: get a second pillow to use as a seat cushion. Solves the problem. Also, the "upgrade" to the bulkhead seat is only good if you have a baby in a carrier or really long legs. If you like having your bags near you, or want to keep stuff at your feet to work on, or like to raise the arm between seats, or have a tray table and pocket in front of you... you won't have any of those in the bulkhead upgrade seat. And the phone customer support simply doesn't know enough English to explain these things properly. Fortunately someone else was happy to switch with me. Lastly, they really don't understand that special meals do not need to lack in flavor. Non-Lactose Meals are super boring in flavor - and there was no reason at all not to serve the bulgogi or spicy pork dishes for the NLML! They seemed surprised when I asked to switch it, which suggests to me that the attendants don't even know what 'non-lactose' means, though they were very sweet about confirming and delivering me my special (bland) meals. But asking for a packet of gochujang solves that problem!"
Cons: "4 hour late :-( Unacceptable."
Pros: "Great entertainment options. Great service. Delayed flight for 2 hrs"
Cons: "They lost my bag"
Pros: "Asiana's pilots? Awesome they are fantastic when it comes to landing ang taking off? Very very smooth you don't feel it you don't feel a bump , that's one thing I like and the best quality of this airline! Fantastic ... I have taken asiana airline all the time"
Cons: "Sometimes food but it's okay."
Pros: "Service was as expected."
Cons: "There was a baby in my section crying for 10 hours and nothing at the parents or crew could do would make him stop crying. I couldn't sleep"
Pros: "crew was very professional and pleasant. Plane was in excellent condition comfortable and clean"
Pros: "The flight wasn't a problem but I lost a day of my vacation due to their "mistake. And I was told because I didn't act on iron 24 hours it's my problem."
Pros: "The staff are nice and friendly and courteous. Food is pretty good too."
Pros: "Spacious room leg."
Cons: "Crew assistance. I'm a seniour citizen, but no one even volunteered to help me with my bags. 1.While checking-in in Manila airport, those 2 young guys at the counter were just watching me lift those heavy bags on the scale. Had to ask them if thay can assist me. 2. Inside the plane, I asked the stewardess to help me with my carry on to be placed overhead. She asked me to help her cause she was too weak even to close the doors of the compartments."
Pros: "I like flying Asiana! Clean, they have built in entertainment screens, and friendly staff."
Cons: "The only thing I found confusing was I requested a Hindu vegetarian meal. For some reason, part of my meal had chicken... luckily, had dinner before boarding the plane so wasn't an issue."
Cons: "The passenger next to me kept nudging me. I wish there were separate arm rests for each seat."
Pros: "Service was good."
Cons: "Boarding was disorganized. Flight was delayed 3 hrs. Not enough movie and TV selections."
Pros: "Service is good"
Cons: "There is so much of delaying and layover"
Pros: "Left and arrived on time They sent the luggage to the hotel first thing in the morning, which had come by the next flight."
Cons: "Luggage didn't make the connection."
Cons: "Paid $120.00 to select seats and then the crew forced us to switch! Outrageous!"
Pros: "The crew was great. The flight arrived on time even though there was a mechanical delay."
Cons: "Get Russian language selection in entertainment"
Pros: "Excellent crew, really liked large overhead bin capacity on this 737-800, and excellent boarding."
Cons: "United apparently insists on making entertainment available only through its United app and personal devices. That may be OK for lots of passengers, but we prefer the entertainment options available on almost every other airline that flies internationally and long distance domestic flights."
Cons: "Didn't realize when we booked our seats that they were basic economy and we couldn't upgrade or change them. I was seated away from my husband, beside a very large man who hugged the armrest and munched loudly on corn chips. For 5 hours. Movie headphones were poor. No leg room and I'm 5'4", 125 lbs."
Cons: "Flight was late and missed connection. had to stay overnight"
Pros: "The cabin crew was horrible. When serving refreshments during the flight, I was ignored repeatedly when I asked for a soda. My wife sitting next to me, and the other passenger on our row were served. I asked the flight attendant 5 times for a drink and never received it."
Cons: "fire the flight attendant, and find somebody who cares for their customers."
Cons: "The basic economy fare is not explained well when purchasing ticket. Insane that you can buy a ticket for your toddler child who is flying with you but can not request to sit next to them. And no overhead carry on is ridiculous. Have had so many problems with United this may be the final straw."
Cons: "First class seat and it barely reclined at all"
Cons: "Checked luggage took more than 45 minutes to arrive. Tough with little kids to keep waiting."
Pros: "The variety of movies"
Cons: "No daily wifi"
Pros: "quick fast and no nonsense, nothing to worry about on a 30 minutes. Hawaiian gets you there fast and mostly on time."
Pros: "The service was excellent and the food choices were great. I enjoyed several hours of dimmed lighting, which helped with sleeping and kept my five year old daughter calm. The staff were friendly and helpful."
Cons: "One irritation was that the temperature of the plane was too cold and we have a/c blowing in our faces most of the trip. We couldn't control it from our overhead fans, so we were a bit chilly."
Pros: "The plane took of and arrived safely and on time. The entertainment was decent."
Cons: "1/2 bag of pretzels for a ~6 hour flight? Are you kidding me! The whole ride was sweltering hot. United flight attendants almost universally hate their jobs and they let it show. The entertainment system takes up half of the room under the seat, as if things weren’t cramped enough already."
Pros: "at check in - check baggage was quickly serviced"
Cons: "We boarded the plane and due to "mechanical problem", we sat on the tarmac for ~3 hours before departing. This led to missing our connection at LAX and then missing our connection in ORD to State College tacking 6 extra hours to the trip. The late arrival and full work schedule the next day left me exhausted and got a nasty cold as a consequence. I find the frequency of mechanical problem delays to be high and increasing."
Pros: "Smooth easy flight."
Cons: "The only real downside was seat 22D headphone jack was broken so it made for a long flight but I played some games."
Pros: "Crew was fast"
Cons: "Food was too little and not so great"
Cons: "I was very cold!"
Pros: "Ease of boarding and deplainig."
Cons: "There seemed to have been some “action” with 2 passengers - the crew members seemed frustrated and not very helpful. It left me feeeljng very confused & worrisome about the flight."
Cons: "No comment"
Cons: "Great flight"
Pros: "Crew on board"
Pros: "Speed of flight"
Pros: "The staff was extra friendly. I had a good seat coming and goin. Flight was very smooth."
Cons: "No headphones were given. I left mine at home."
Cons: "Air Canada flight from Ontario to SFO was operated by United. Our flight was delayed by 2 hours and we ended up missing our connection. The customer service on the phone from both Air Canada and United would not take responsibility and continued to advise to call the other company to reschedule the flight. Not only did we miss our connection but our checked bag was rerouted onto another flight with no formal notification."
Cons: "Didn't happen because of delays on first flight"
Cons: "The seat did not recline and the smell very bad"
Pros: "Generally, a good flight experience. The crew were polite and professional."
Pros: "I love the small plane. It feels like you get more attention from the flight attendant."
Cons: "I don't like that the air condition is so loud that we cannot hear the speaker announce local time and weather conditions."
Cons: "It was freezing on the flight no blankets. A lot of turbulence and a very hard landing. Not pleasant at all."
Cons: "3 hour delay."
Pros: "Boarding was as it should be. The flight crew were friendly and did their jobs well."
Cons: "Two of the movie screens in our row were broken. The seats are rediculously tight. Leg room is terrible."
Cons: "Flight got cancelled cause of issues with plane. Took over 5 hours in line to get to the counter to talk to someone. There were only 2 counter people for first 3 hours. Once at counter ther had to put us on flight for next day. (Just informed 5 min ago that flight has been delayed another day cause of plane issues.) they couldn't get us to sit together which I understand but also put me in a middle seat which I'm clostraphobic so that sucks. Told me that I can book a hotel to stay at and they would reimburse me.... eventually. Fought over that for an hour and they finally agreed to pay for Hotel. Overall the trip was great but the departure from Kauai has been real bad. Still waiting to leave the island."
Cons: "The delays"
Pros: "The Dreamliner is a very nice plane to fly on. Crew was friendly overall. Food was average. Entertainment was good. Blankets were too thin for a 14+ hour flight. I would fly this particular flight again though. Price was the best when I booked it."
Cons: "Plane change from lie down seats to regular. Intermittent sound on TV. Only movies & not very good. Attendant spilled water on me & iPad filling glass for window passenger. Seat reclinred but needed to be manually pulled upright. Not very good value for 1st class ticket price."
Pros: "Service on board and at the gate was wonderful. Crew was great. United's entertainment options are the best."
Cons: "Delay of over four hours due to two maintenance problems on two different jets. Customer service did not seem fully informed of the problem and there was a lot of confusion among the passengers. Communication could have been clearer."
Cons: "We had to sit and wait for a while because nobody picked up the captain and co-pilot at their hotel. There was no AC in Raleigh while we were waiting, so the plane got pretty hot. The captain said "they should've known this plane has no AC and hooked up the external power, and I apologize". It wasn't great."
Cons: "My scooter should have been gate checked to BWI. instead it was only checked to LAX due to a error at the gate. It arrived 14choirs later."
Pros: "Good movie choices"
Cons: "No food. Just some peanuts"
Pros: "Texted notifications of the many delays and changed gates until it finally left"
Cons: "Flight was delayed due to mechanical issues AND a delayed crew"
Pros: "I like how courteous the attendants were."
Cons: "We had many delays with the system down. We ended up in lines at the airport for nearly 3 hours. Also, it would have been nice to be given food for that long of a flight."
Pros: "I really appreciate them getting us there safely the crew was fine and it was nice to have tvs on each seat complimentary it really helps having something else to take you away mentally when physically your crammed together and it's really not comfortable or pleasant. I think the staff and crew were just fine though it's just flying has gotten to be something I don't enjoy and want to avoid as much as possible it's that way with most airlines though I think her blue is a little better on seat space and usually always has the tvs but yeah they are limited where they fly and it I is just expensive and uncomfortable to fly I think."
Cons: "Uncomfortable and expensive."
Cons: "United canceled my reservation without any explanation. The Worst customer service ever!!!!"
Pros: "To have better service and put on the correct timeframe"
Cons: "Never told and delayed 5 hours. I had to call United and they switched me to American ..."
Pros: "The time it took to get there and the jet."
Cons: "After I reserved my seat I was moved to a different seat. On the return flight the flight was delayed for an hour."
Cons: "It took almost 15 minutes to get my bag back that I had to gate check. We were not allowed to carry on."
Pros: "Chairs were comfortable on this plane"
Pros: "I like free wifi, aspecial food item like middle east food"
Airlines flying from Hawaii to Hanoi have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Hawaii to Hanoi
Masks required on board, masks provided on flights from Hawaii to Hanoi
Social distancing seating
Middle seats unavailable to book on flights from Hawaii to Hanoi
Testing for antibodies, testing for symptoms for flights from Hawaii to Hanoi
Waiving of change fees. Search flexible flights from Hawaii to Hanoi