Daily cleaning, installation of cabin HEPA filters on flights from Hawaii to Middle East
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Scores according to KAYAK customer reviews
Pros: "Easy Boarding, nice crew"
Cons: "More vegetarian food options"
Pros: "Not satisfied"
Cons: "Need improvements"
Pros: "The crew was unparalleled. Really. Attentive. Friendly."
Cons: "Nothing could have been better beyond the signs at the gate."
Pros: "The crew was polite and professional. The seat was as comfortable as it could be for economy."
Cons: "No complains. Qatar has always been my preferred airline."
Pros: "Stuff are so excellent clean plane good food"
Pros: "From the ground crew to the flight staff, everyone was superb! Keep up the good work!"
Cons: "I can't think of anything to make it better."
Pros: "The other two seats in my row were not occupied"
Cons: "The excessive and second security checking at Doha"
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Pros: "God was good. Staff was efficient"
Cons: "Seat comfort was terrible. Too narrow. Crew were efficient but were not cordial."
Pros: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. Enjoyed my flight, again on Qatar!"
Pros: "another whole row to myself which meant i slept for most of the flight. food was ok, not as good as on the first flight."
Cons: "headrest is no rest at all, very uncomfortable as it does not adjust other then up or down."
Pros: "The staff are great, the food is good."
Cons: "The seats are awful, especially on the 7 hour flight from Doha to Barcelona. Very narrow, marginal recline. Also the flight was very hot, my watch thermometer said 33° at one point"
Pros: "Liked the fact that the pre-selected choice of food was served"
Cons: "The quality food was bad. Staff seem to be frustrated more than trying to help."
Pros: "Food was good. Quick response to call"
Cons: "Toilet wasnt clean enough. Not offered water regularly"
Pros: "service, food and cleanness"
Pros: "Comfortable, on time"
Pros: "Checkin crew was rude and was not at all respectful"
Cons: "Checkin crew was rude and was not at all respectful"
Pros: "Quick boarding, good entertainment choices."
Cons: "Food is below average. Very salty tofu salad, and they keep giving the same food in every leg."
Cons: "in flight entertainment interface can be improved to be more user friendly."
Cons: "Not that many choice in movies"
Pros: "Love it. Newer airplane; state of the art high-tech."
Pros: "Great flight - and definitely the best airline food we've had in a while"
Pros: "The food on foreign airlines is so much better than on american airlines (they even offer something in economy class on short local flights)."
Cons: "The seat spacing on the 70-minute flisght was a little cramped - it would be even worse for a taller person than I (at 5'10")."
Cons: "I had 2 checked in luggage, and both TSA lock on it was cut. Since it was TSA lock, I do not understand why both locks were cut instead of being opened with the international key. it cost me 10 USD it for the locks."
Pros: "Wonderful friendly service yet not overpowering. Clean airplane esp. clean bathrooms with efficient amenities. Fruits were sweet."
Cons: "Must include the latest films. I find the Hollywood films rather passe. Main courses not to my liking. The fish was overcooked and became very fluffy. Yes, fluffy is the word. Salmon was too salty. Asian food was not up to standard."
Pros: "Overall it was a nice flight however some areas need some attention. Boarding gates were very crowded and there was no crowd management in the small area. Secondly, the food was not at all upto the mark. If you are serving sandwich atleast make it flavorful or just serve drinks on this short flight with nuts/biscuits/chocolate."
Cons: "Read on the left."
Pros: "Everything was great except the plane from Doha to Beirut it was too small with no seat screens and bad c music channels and non-comfortable seats !! :( otherwise everything was great !! I like Qatar airlines and don't hesitate to travel with them again Thank you"
Cons: "Food choices could be better."
Pros: "Left on time. Great pilot and crew - very concerned about our welfare. Quick flight. Nice aircraft."
Cons: "Steep decline in food quality"
Pros: "The flight was short but the plane was well maintained and the crew was accommodating."
Cons: "The boarding process started too early and some of the passengers were annoying as they jump over you because they were not directed to the correct aisle."
Cons: "Realised that for short flights they do not supply headsets. This is rather strange, since the media content they have is useless unless there are headsets / paid or free whichever"
Pros: "The crew were excellent"
Cons: "The plane was too small and lots of turbulence"
Pros: "the comfort of the flight was very good."
Cons: "there could have been a little bit bigger portion of food."
Pros: "Qatar Airways is always impressing"
Cons: "Nothing at all"
Pros: "Excellent aiways"
Pros: "I like it."
Cons: "No problem"
Pros: "The seats were a bit roomier and more comfortable than any other plane I have been on. There was a good variety in entertainment selection on the individual screens. The stewardesses were lovely and attentive. Food was delicious and balanced and was served with real silverware."
Cons: "Rudeness of check in staff Disorganized, slow and chaotic screening process for transfer passengers (only two machines for thousands hundred passenger) Near- or semi-illiterate ground staff"
Pros: "Leaving Doha was excellent"
Cons: "Took forever to get out of emigrations, we landed at different terminal and had to get train over. coming back the flight was delayed and it was just nutts trying with everyone trying to get on board."
Pros: "Fligjt om time. Smooth landimg Friendly environment."
Cons: "Could have provided asian dish from.doha to.newyork.flight"
Cons: "No entertainment"
Pros: "I think in plain should serve international food not only Indian spicy one. may some do not like spicy"
Cons: "I didn't get any food for my baby"
Pros: "Plane is good, seats are comfortable, crew were ok"
Cons: "Food was aweful, you should have like fruiets or somthing for ppl who doesn't like the food, it smelled indian food to me both ways, asked for fruite or snack, they never got back to me after they said we don't have any, but will check, again never came back to me, went after an hr. to the kitchned to find out there was a tray of chips and chocolate, buttom line i was starving both ways from the food, was realy nasty (sorry). If your customers are lots of indians, maybe a reminder for hygiene and picking nose, the man next to me drove me crazy from picking his nose and i told him not to, bath room door they leave it open, limit the indians."
Cons: "I was travelling with two kids, one of them an infant, in a more than 16hr long flight and I was not given a seat with basinet. Not only did I not get a basinet (which I had requested at the time of booking my flight and did get in the shorter leg of the flight) I was given seating in the very last row. The set assigned to my child had its base loose and the crew requested me to seat him at some other place temporarily because if he is not seated they will not be able to take off. The lavatory in the other section of the plane was broken and all the passengers were crowding at the one near our seats."
Cons: "Flight delay and postponed my journey more than three hours without any compensation"
Pros: "crew need to be more polite and kind"
Cons: "just a more kind crew would be great"
Pros: "The cred, the sets, the fact that I could use the tablet during the flight . The winds were strong , still, for some reason I had confidence in the pilots."
Cons: "Maybe not imposing penalties if someone is missing the flight.."
Cons: "They haven't all update information about covid update, workers had no idea about anything, rude and unhelpful I had to miss my flight because of their mess, stay at the airport for 4 hours to get my luggage back and get a hotel."
Pros: "Was perfect"
Pros: "i like the food and movie choices."
Cons: "Crew was little bit rude. They didn’t help me to find the spot for my carry on luggage."
Pros: "Yes. Very cooperative crew"
Cons: "Aircraft is worn out (Seats, interior, etc.). Could use some maintenance"
Pros: "Crew and flight where amazing. Thank you"
Cons: "All the staff at the boarding part seem like they unorganized anything. They let all business passengers got it first but they didn’t open the gate door untill all passengers came through. We have to stuck by the gate door for 10-15 min. They not say anything what happened and any apologies word."
Pros: "Food was better"
Cons: "Seating was not tight"
Cons: "I didnt like this flight at all. I got delaied 2 hours at the turkish airport plus the 7 hours lay over, total 9 hours, the gate travel service didnt give us any reason for the dealy, the customes gathered us in a small area where there is no seats and the bathroom was smelling so bad, we were stsrving and not even water been served to us, i missed my ride to the hotel in Amman, and missed my work breakfast orientation."
Cons: "Baby crying very very tight dear space"
Cons: "Food. Lack of vegetarian options in 2nd leg."
Pros: "good company"
Pros: "It was a smooth trip"
Cons: "Boarding a bus to be taken to the plane It’s probably not unusual in Turkey but that was a first for me In all fairness it was a high anxiety moment for me with all the unknowns I was facing but I appreciate Turkish Air nonetheless"
Cons: "I didn’t like The flight from Istanbul to Amman they changed my seat and put me next to a baby that throw up all over and I couldn’t have one minute of peace all flight long"
Cons: "Connection flight from plane to the gate,seats need to be updated"
Pros: "We get turkey on time waiting in the air port for 9:30 hour then we get the plane and waiting two more hours on the ground so the flight very tiering I will never take Turkish airlines again in the pass never happened I don’t know happened to the management ???"
Cons: "My flight take 32 hours the price not worth it ,,, they said if you stay ten ours they give us a hotel room they did not they give us a sorry meal ,,, the food court very crowded and mangment"
Cons: "the wait for 9 hours at the airport is horrible with the airport being bad and no place to relax"
Pros: "I have flown Turkish Air many times for the past 8 years and they are a solid airline. They have very good food for airplane food, and a decent entertainment center."
Cons: "Unfortunately they have moved away from their Exonomy Plus seats that were great and ample room, whereas now their seating in exonomy is very cramped. They also used to have nice amenities on long international flights like a hot towel and some Turkish Delight before takeoff and landing, but they no longer have that. And my biggest complaint is that they keep their planes unbearably hot most ost of the time. It’s by far the most frustrating thing when your cramped in their tiny spaces for 11 hours."
Pros: "Crew very pleasant. No delay."
Pros: "Food, service, flight comfort"
Cons: "Seat selection got messed up and crew helped put us back together as a family."
Cons: "I nearly missed my connecting flight because of how poorly organized Ataturk airport is. Disembarking was extremely time consuming; there were few signs instructing connecting passengers where to go; and the employees of the airport were extremely unhelpful and gave conflicting information. I made my flight with only minutes to spare after going through two security and passport checkpoints and sprinting an entire wing of the airport. I will never fly through Ataturk (or anywhere in Turkey) again."
Cons: "The lack of communication with the employee who had my boarding pass and did not provide the wheel chair. I waited in an area waiting, he moved to another area without letting me know. Finally I nearly made it to the gate, on the bus and on the plane. It did not give me the chance to relax at the lounge as I paid for a business class ticket. I felt not being taken care of properly and as expected."
Cons: "2 hours delay for no good reason."
Pros: "2nd time with Turkish Airlines; no concerns. Everything handled timely and professionally."
Pros: "Smooth flight in general, nice staff"
Cons: "Food used to be better"
Pros: "Dinner served was very good, American Airlines need to learn from foreign airlines."
Cons: "Comfort of the seats."
Pros: "Great service!"
Pros: "The amazing entertainment system."
Cons: "The smell of feet, and nausea from turbulence after food (not really Turkish's fault). Also, I'm getting too used to the food by now, and it doesn't seem to change much."
Pros: "Low engine noise and vibrations. Temperatures were comfortable"
Pros: "We weren't seated together at first but they helped once we were on the plane"
Pros: "I was so impressed by every staff of Turkish Airlines.. I was very young when TWA. Was an elite airlines, with the flight attendants dress perfect.. it made me feel like I was flying first class...with this being my first time using Turkish airlines I actually will use them over the American Airlines; just because the way I was treated and how quickly someone was willing to assist anyone.... I say you are the best!"
Pros: "I ran late to the flight at 11:30am I arrive just at 10:55am. Of course the check in counter was closed. When I saw the gentleman at the counter opposite the check in, he made his effort to contact his colleague to come all the way back to the check in counter to check my bags and get me on the flight! I saw that they really worked hard to help me! I am extremely grateful and impressed! I will forever LOVE Turkish airlines!"
Pros: "Comfort, food, staff, everything"
Pros: "Food was ok, the crew also was good."
Cons: "Our flight was scheduled for 9am and we started from Sarajevo at 12-12:30, therefore we had to run thrue huge part of the Ataturk Istambul Airport in order not to miss our connection flight to Antalya at 16:10. Air condition in the Airplane was also to strong so we could not regulate it alone."
Pros: "The food and movies were the only good thing there"
Cons: "1. Airport wasn't air conditioned in Istanbul people were sweating 2. Very Poor customer service in Istanbul , no one of the employees there were able to smile at the whole airport 3.7 hrs wait in the airport , Both flights were packed and full of kids"
Pros: "Food Was good and right amount."
Pros: "Food and service were fine, plenty of movie choices on the screen, nice goody bag with slippers, ear plugs, eye mask, etc . . ."
Cons: "Turkish Airlines website is the worst I've ever used. Embarrassingly bad, really."
Pros: "Nice to have food on such a short flight."
Cons: "No USB charging outlet."
Pros: "Amazing food! Very nice crew and excellent flight."
Pros: "Love it"
Pros: "Very nice service"
Pros: "Good flight. Food was nice!!!"
Cons: "On my flight to Greece the wheel on my suitcase was broken. I tried to address this on the day of my departure & was told it's too late to put in a claim. This was a bit upsetting to me. I didn't realize that a wheel had broken until I left the airport. On the way to where we we're staying the 2nd wheel broke, thus I had to drag my suitcase the rest of the way."
Pros: "Complimentary travel kit was a life saver."
Pros: "The entire inflight experience was great from start to finish."
Cons: "I approached the Transfer Desk when there was no line and asked the person working if it was possible to switch to an exit row seat because of my height. The man helping me lied to my face and told me that he could not make the change because the flight was full. when I got on the plane, there were over two dozen empty seats. It was very clear that he just did not want to invest the few seconds it would take to address my concern, or give me a credible reason why he could not make the change."
Cons: "My logged didn't arrived to Amman I received one and I miss one TAG number TK633655"
Pros: "The staff were all very pleasant. The food service was efficient and tasted good. The cabin was comfortable and there was plenty of entertainment in my seat display. I would fly them again."
Cons: "The flight was VERY long, from Istanbul to Los Angeles. I'm over 6 feet tall so it was difficult to sleep but there is very little the airline can do about this."
Pros: "It got me to the next airport alive"
Cons: "There was not much to watch on tv and not enough alcohol"
Cons: "We were an hour late boarding after a very long wait in the airport. We should have all gotten refunds or vouchers, or an apology."
Cons: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Pros: "Crew was very efficient"
Cons: "I waited for over 40 minutes for someone to answer my call button. And then they just turned it off without asking me or anyone in my row if we needed something."
Pros: "Never went on the flight."
Cons: "Awful customer service"
Cons: "everything, never flying with delta again"
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Pros: "The captain was very nice and kept letting us know how the flight was. The crew was very friendly and helpful."
Cons: "On the food"
Pros: "WARDA at the Miami Gate H07 was awesome. She went above and beyond. Everyone else was very helpful but you can get tell she does more than the norm. LOVE LOVE LOVE the free entertainment in the individual seats. Perfect for families!"
Cons: "No complaints"
Cons: "Delays both in DETROIT and a huge delay in Shanghai."
Cons: "The flight scheduled was 1 hour 30 minutes late"
Cons: "Everything was great"
Pros: "New plane with good features. I was very comfortable."
Pros: "Arrived almost an hour early, friendly and courteous service, smooth takeoff and landing."
Cons: "More efficient boarding process. Only 2 lines one short line for priority and a very long line for general boarding that wasn't organized by zones, etc."
Cons: "The flight was not comfortable and shaking as if it is about to explode"
Pros: "It was good organized. Staff were polite friendly and helpful. There was no craziness from the passengers. I loved the flight attendants were normal people. I saw older and plus size attendants. Given this diversity I am more likely to fly delta."
Cons: "Flight delayed 30 minutes on tarmac but holiday week so it could have been much worse. Slow deboarding process and air conditioning was not running and with the full flight it wS uncomfortable."
Cons: "No drinks or snacks"
Cons: "The schedule was not good and I was needed to take later flight than I ordered."
Cons: ". The flight was overbooked and I had to wait for last minute to find out weather I will be on board of the flight .My bags were left behind in Amsterdam which were delivered later than they were supposed to."
Pros: "Some of the cabin attendants were friendly and helpful. Others not so much."
Cons: "Even in "world business class" the pods are very small and cramped and there is no room to put a carry on bag even something as small as a headphone box. Also the business class bathroom was very small, very disgustingly dirty when we boarded (someone tried to clean it a bit) and dirty and small throughout the flight. The bathroom does not have ventilation and the toilet basically does not have any liquid for flushing!"
Pros: "Getting off the flight was the best!"
Cons: "The persons who barfed and delayed take off was a not great. Cramped"
Cons: "I was delayed over 2 hours"
Cons: "Not enough entertainment. Movies and TV series are old. There was a crew member when I came on board that was a bit rude and sarcastic."
Cons: "Rude stewardesses; I was traveling with 3 children onanovernight flight. I just wanted the simplest things- blankets and headphones for them. I cannot believe that an overnight flight wouldn’t be stocked with pillows and blankets. We froze al the way across the Pacific."
Pros: "Thanks for being so kind to me and my musical instrument. It’s how I make a living and your staff allowed me to keep it safe! I’m a huge fan!!"
Cons: "I didn’t like this question!! You guys are great!!"
Pros: "Landed Early at LAX"
Cons: "Having to go through 1 terminal to get bussed to another terminal & gate was at the opposite end. Having to ask the person next to me not to eat nuts Bc I was allergic. I disclosed this on my registration for my flight."
Pros: "It was short and fast."
Pros: "Buen entretenimiento."
Pros: "Got upgraded to comfort class it was comfy"
Pros: "Friendly crew with the usual high quality Delta product..."
Cons: "Premium passenger's should be boarded before families with children! Especially in Orlando where half the plane is children!"
Cons: "My seat was in the last row on an MD88 where the engines are in the tail fin. Felt like I had a washing machine with a bag of rocks in it next to my head the whole flight. The intercom system also had a gnarly hum/screech when the attendants we're talking so you could barely hear them."
Pros: "The price."
Cons: "Turbulence was intense and scary. We didn’t get our drink service because it was unsafe for the flight attendant to walk the isle. The leg room seemed a lot smaller than expected."
Pros: "Great trips notifications"
Cons: "I did not board this flight as the previous one from Tokyo was late by an hour. Delta did not do ANYTHING to help us pass immigration and customs the fastest possible way. They sent us with the luggage to another terminal and had no signs or attendants to tell us where we recheck the bags. In the end we were late for the flight but Delta did not care!!! They tried putting me on a flight to SLC with a connection! Overall, I am VERY unhappy with them! Zero stars is what they deserve."
Pros: "We didn’t order food and there was no online entertainment"
Pros: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Pros: "I really enjoyed the movie selection on my personal entertainment screen. The movies were New releases and there was a good selection. Staff was also very friendly and attentive."
Cons: "The cookies on the return flight with Delta were nice, but the mini meal on the flight down with Aeromexico was even better!"
Pros: "The entertainment is good; several new movies"
Cons: "The dirty seats, the awful food and wine"
Pros: "Same as previous"
Cons: "Same as previous"
Pros: "A night flight well done. The snack choices were awesome, and the in flight entertainment was A+"
Pros: "I was automatically upgraded."
Cons: "I was upgraded, which I appreciate very much. However, I was upgraded to a window seat. With my bladder situation it was comfortable. This is why I only book aile seats."
Pros: "Flight was smooth and pleasant. Cabin crew was very kind."
Cons: "I flew on a 15 year old plane. After my excellent flight to LAS with AA, flying DL was a notable downgrade. No drinks and nuts/pretzels."
Pros: "Flight departed and arrived on time"
Cons: "Long time standing in line. People are confused by zone boarding. Stood 30 to 40 minutes in line."
Pros: "Exceptional flight staff -"
Pros: "The friendliness of the staff and movie choices"
Cons: "Seat space"
Pros: "Boarding in St Thomas is always a mess, no matter what airline you fly. I usually fly Delta because the planes are clean and the people are nice. Well this time the staff went well above and beyond. My friend and I were sitting in the front row of seats in the lounge at the airport, facing the Delta gates. There was a mob of people milling about between us and the gate, so we could not see very well, but we thought we had a clear view of the door. Also it was very loud in the terminal. The flight had a delay, so we were relaxing and chatting, when I got a text from my mom asking if I was on the plane. So I went to the counter to inquire if they had started boarding our flight. The lady looked at me with surprise and said, "We have been paging you!!". Well we were both surprised! We had not heard anything over the general din in the airport. It turns out they had completed boarding and already rolled the stairs away from the plane! The ground staff talked to the captain and then they rolled up a set of stairs, opened the door to the plane, and let us on! The flight attendants said that they had never seen that happen before. I want to extend a heartfelt thank you to the crew at Delta for going the extra mile to make sure we made it on our flight."
Cons: "There is nothing I didn't like about this flight!!"
Pros: "We flew first class for the first time. Now I don't think I'll fly any other way!"
Pros: "Got us home super fast"
Cons: "The most uncomfortable flight I've ever had"
Pros: "Reminds of when air travel was a special event. The Salt Lake based crew was awesome. Cost to upgrade to 1st definitely worth it."
Cons: "Everything was great."
Cons: "So so food. Terrible delay leaving Beijing. Gatemoccupied in SEA."
Pros: "Was put in German Airport jail"
Cons: "See above. United sold me a ticket they knew would get me sent back after being detained"
Cons: "Racists bastards!"
Cons: "The ticket was overbook. I ended up with no food on the plane because meals was not enough. There is no usb ports in both planes."
Pros: "Crew excellent"
Cons: "Need to invent seat u can lay flat in"
Pros: "Plane didn't crash."
Cons: "Boarding totally chaotic, someone was in my assigned seat, plane was very late, food was crappy, no legroom , seat and armrests uncomfortable , constant screaming babies, smelly passengers, music only came out of one speaker, music kept jumping from one song to another and then back !"
Pros: "Comfortable seats"
Cons: "Meals and entertainment"
Pros: "DTW to FRA leg was direct, customs arriva was quick, select male staff on both legs of flight friendly."
Cons: "Numerous instances of curt or rude airline personnel throughout trip. On the plane, stewardesses made it clear that they were not interested in providing drink or bassinet help as they had ‘paper work requirements’ or other more important things to do. Very shocking for business class tickets."
Cons: "food screens"
Cons: "Luggage was lost."
Pros: "Better food than on flights I've been on originating in Germany."
Pros: "Excelent service"
Cons: "I liked all"
Pros: "Upgraded to Economy Plus for more legroom. Very worth it for an 8-hour flight"
Pros: "Plane and service was excellent"
Pros: "FRA to PHL excellent"
Cons: "I was rebooked into FRA from BSL without notification."
Pros: "On time, easy boarding, nice crew"
Cons: "Seats were hard as rocks, I was squirming within the first hour. No entertainment."
Pros: "The flight was one hour late to leave Seattle and we had to run in Frankfurt airport for 20 minuts to catch the next flight and one luggage did not make it . No more"
Cons: "Wish we’d had a bit more legroom"
Pros: "On time flight with no problems"
Cons: "Uncomfortable seats so hard to sleep during flight"
Cons: "Very very long walk plus train to baggage reclaim at Munich"
Pros: "Entertainment system"
Cons: "Always the same mess in Frankfurt to get into terminal Z, surely waited 30 minutes and almost lost connection. Food quality mediocre at best. Lost luggage, no Lufthansa representative around at baggage claim."
Pros: "no extra charges for food and drinks, including alcoholic drinks....free entertainment and headphones...professional service and flight"
Cons: "Seats are a lot smaller and closer together In economy but when can only afford the cheapest that is how it is now."
Pros: "The boarding process was very fast and smooth"
Cons: "The seating space is very tight, more space is needed specially for tall people."
Pros: "Service was execellent"
Cons: "The entertainment system and charging didn't work but they did give me a voucher for 100 Euros to spend."
Pros: "The check in staff and crew were very nice and helpful"
Cons: "The seat had plenty of room but not comfortable for a long flight Entertainment options were just okay"
Pros: "Air Canada could learn a few things from you - ie, the incredible impact of providing free food and excellence customer service at the checkout and gates."
Pros: "- crew was great - food"
Cons: "- turbulence - boarding time delayed - tv touch screen"
Pros: "My flight was business and it was excellent the staff was great and I think his name is Peter"
Pros: "We were impressed with every aspect of the flight. Will most defiditey use this airline again."
Pros: "The Lufthansa help desk fairly quickly resolved the ticket and boarding pass problems."
Cons: "That it was still necessary to use the help desk to get aboarding pass, although they were totally professional and resolved the issue."
Pros: "Entertainment food and friendly crew! Alles gut!!!"
Cons: "Small seats"
Pros: "Entertainment, flight crew was courteous and helpful, lots of snacks, water, and free wine!"
Cons: "One of our pieces of luggage did not make it back with us. The good thing is that the Lufthansa staff was helpful, the automated emails kept me informed, and the bag was delivered to me as soon as possible. Seems to me it was as good as it gets when a piece of luggage gets lost."
Cons: "Food Crew appearances"
Pros: "No ventilation on some terminals toilet economy class."
Pros: "Again the friendly crew."
Cons: "The snack at dinner. A simple sandwich would be better instead of the heated pizza and large sandwich they did give."
Pros: "the food was good,the crew was effective"
Cons: "the sits can be more comfortable"
Pros: "Fast and efficient boarding. Cheerful and helpful crew. Clean cabin. Everything was 100%."
Cons: "Nothing. I was a happy camper from beginning to end."
Cons: "So you book in advance, used the tarif that allows you to book your seats (row 9), check in and.... When you board you get new tickets with seat row 36 and family not together. Lufthansa has done this twice to us. My kids 8,10, 12 year old girls are well behaved and used to flying, so don't disturb anyone."
Pros: "Very nice snack."
Cons: "The meal was served rather slowly. I think there ius a place for improvement there."
Pros: "comfortable seats, i like that the entire seat reclines, not just the seat back, and the TV screens can be adjusted when the person in front moves their seat. i like that water was offered several times during the flight, not just during regular drink times. the food was delicious and filling"
Cons: "The only suggestion I would have is that the entertainment options could be a bit more updated. The movie selection was not as good as I have experienced it on other flights (--- other airlines have a better 'new release' selection)."
Cons: "Crew could be more responsive"
Cons: "not enough leg room, louder than expected engine noise"
Cons: "Didn't happen. Missed it and got re routed thru United."
Cons: "Waiting for other flight"
Pros: "Flight went well, the free entertainment was great, flight attendants came around on a regular basis with refreshments. The overall experience was good."
Cons: "For the most part, the flight attendants were great. But there were two in particular on my flight that could haves used some lessons in manners."
Pros: "Such a delightful flight."
Cons: "Departure late by 25 minutes!!"
Pros: "Boarding was simple and fast!"
Cons: "Online checking did not give me the option to change my seat. This could have been better."
Pros: "Crew was late, which caused me missed my connection flight, and layover for 10 hours at Heathrow Then on my delayed flight, I was seated on a worth sit. Thank you British Airway. Hope this my last flight with you. Kobi"
Cons: "Get your crew arrive on time to their flights. Kobi"
Pros: "Glad to have flat beds and not the fake B class you sometimes get in Europe"
Cons: "Not crazy about this seat arrangement in which every other passenger faces backwards."
Pros: "Friendly Crew"
Cons: "The timing of the food service vs hours of flight"
Pros: "Food ok and crew nice."
Cons: "The flight was bumpy for 5 hours from USA to England scary ride"
Cons: "Missing information of my flights, such as seat and others"
Pros: "Flight was very brief so not much to evaluate"
Pros: "Amazing crew, kind and patient"
Cons: "The seats rows are too close - high density. The flight was late."
Pros: "Nothing the worst customer service I ever had"
Cons: "The flight was canceled due to mechanical difficulties and British airways delayed helping us for 2 hours and then told us to use the phone 800 number to book a different flight. we needed to connect in London for the flight to Tel Aviv. The man on the phone barely spoke English and set us up with a flight that would not get us to our destination in time for our religious Sabbath Friday night. When we tried to explain the situation he hung up on us. We called back and tried to explain again we either spoke to the same man or another Indian man whom also spoke unintelligible English and he also hung up on us. In the mean time my wife spoke with the counter agents and they tried to find us another flight but by now other airline counters were closed. An hour later I tried the 800 number again and spoke again with the same Indian guy, when I asked to speak to a manager he gave me a hard time then finally said ok, put me on hold which I stayed for a while and realized he just put me on hold indefinitely. Finally after being in the airport for 9 hours we found a flight from United and a family member booked it online for us which we took to Tel Aviv and got us here only 2 hours later than our original flight which had a 12 hour layover in London and we were going to spend time touring but did not get to. As far as I am concerned British Airways has done a horrible job and no one should ever fly with them again. Unfortunately our flight home is with them I hope it goes smooth."
Cons: "The seats in flight are very small and not comfortable.Food quality also poor as they don't even provide fruits in flight.The food is junk."
Pros: "The crew is friendly. Relative to some other flights I've had, the Economy section is not terrible."
Cons: "If you are fairly tall, don't expect to be able to catch some sleep. The earphone socket is located right next to your leg, so expect to break your cable."
Pros: "Food was decent"
Cons: "One of the worst business class seats - worn and cramped. Boarding was pandemonium Crew was unfriendly"
Cons: "British airways new I'l be late , they could send someone to pick me up from the security point, so I could have been on time."
Cons: "Screens were difficult to maneuver. In some instances wouldn't open."
Cons: "not much room. cant explain the boarding. too complicated and required going down stairs."
Cons: "Boring entertainment selections"
Cons: "5 hours delay, and at 2 of them we were on board. Terrible food. We asked to walk outside, by foot, in the snow to the aircraft. Terrible flight."
Pros: "Crew was great, both ground and air. Flight was on time and baggage was delivered efficiently."
Cons: "Could not get a cup of coffee. I can't believe you charge for a cup of plain black coffee. To add insult to injury, my credit cards (plural) were declined and cash was not accepted. I have not had any problem with my cards anywhere else on this trip, so the problem was not mine."
Pros: "Crew and entertainment are excellent"
Cons: "Food is mediocre. Temperature on the flights to and from Tel Aviv is very cold (needed blanket and shawl both directions)."
Cons: "Business class configuration on BA 777"
Pros: "Ground staff and crew excellent Boarding was confusing and not announced"
Cons: "The breakfast was kind of gnarly - the eggs were oversalted and slimy, like worse than the usual airplane meal"
Pros: "Great crew, quiet flight, good food,"
Pros: "the staff"
Cons: "aircraft, food, entertainment"
Cons: "12 hour delay. Very disappointed with British airways"
Cons: "Freezing cold cabin"
Cons: "It gave me a different return date"
Pros: "The crew are always nice, trying to compensate for the lack of service provided by the company. sadly, its not enough anymore."
Cons: "Everything.. Check in was a nightmare, only one representative for over 50 people. and much more horrible behavior from once a great company, today nothing more than an over paid low cost one."
Pros: "crew attentive to passengers and always with a happy demeanour."
Pros: "Efficient and convenient."
Cons: "The cleanliness of the plans...my tray table has crusted food stains and the magazines in the seat pocket had gum all over them."
Cons: "The food."
Pros: "Direct filght"
Cons: "Limited entertainment options"
Pros: "Not much."
Cons: "Rome to London check in service was exceptionally bad. Too few BA people to service crowd so waiting time was long and inefficient. Paying for a soda/coffee/tea ??? Bad idea. Flight was very bumpy."
Pros: "Staff were nice"
Cons: "Disappointed with the food choice"
Cons: "It is a very short connection time and it is the second time I've missed it. Now according to the schedule I should be arriving Tel Aviv at 11:30 pm instead of 3 pm. And the wait in London is very long."
Pros: "For the back of the bus, the seat was still pretty comfortable and I did manage to sleep. Boarding was easy, The entertainment seemed great, thought I fell asleep"
Cons: "I didnt' manage to get a good seat. I sat in the middle row, last row of the plane. : ) Also, i must have fallen asleep, but I was never offered even a cup of water."
Pros: "the flight was very comfortable and we had a very pleasant flight. The food was very tasty, and all in all the flight was very high standard."
Cons: "there was some air hosts strike so service was slower than expected, but all in all the crew was able to attend everybody's needs. landing was a bit rougher than usual."
Cons: "Their own employees didn't know that the flight was delayed, though their app had sent out a notice, and they refused to let me go through security, having already given away my seat more than an hour before the flight actually left. Then they refused to admit responsibility and do anything to help except to continue to put us on standby on their own full flights, knowing we wouldn't be able to get on one of those flights for at least a few days. They did finally give us a hotel for just one night and that was only after we kept reminding them that this was all their fault."
Pros: "I was late to the flight due to an accident and I have got a new flight quite easily"
Cons: "I have got a seat that can take t back, no one told me in advanced this is the situation and the flight attendent keeped telling me why it can't be done instead of looking for a solutioni"
Pros: "The cabin crew, as always, were unfailing patient and polite and as helpful as they could be. Given the situation with the IT problem at BA, it was amazing that we were scheduled, and took off on time and arrived in Tel Aviv on time. Congratulations to all!"
Cons: "We were at the back of the plane, which was pretty difficult for my 6'6" husband and his long legs. We were told every seat was full (because of the IT problem). However, after takeoff it became apparent that there were some empty seats, but they weren't offered to us. One man was asleep across three exit row seats, for example. We had two seats in a three seat row, which would have given us a bit more room, but a woman was moved to the window seat with us, to accommodate a religious man who didn't want to sit next to her. She was very nice, but the whole situation was annoying and distasteful. And, unfortunately, the food was just as bad as our last flight."
Pros: "Great food, great entertainment, short flight that went smoothly"
Cons: "Cabin temperature a bit high"
Cons: "Food Accommodating bags when space is available"
Pros: "the crew was grate, brakfest was good ."
Cons: "baggage was lost"
Cons: "I WANT TO CAHNGE TIME OF FLIGHT. BRITISH ASKED TO HIGT PAYMENT. IN THIS AMOUNT I CAN BUY TWO TIKETS IN LOW COAST COMPANY AND I HAVE ENOUTH MONEY TO BUY FOOD. PERSON THAT BUY TIKET FROM THE SITE CAN'T CHOISE A SITE AND ITS COME AUTOMATIC WITHOUT TO CAHNGE/"
Cons: "we order kosher food for the flights, on the first flight we recive only for 1 pessanger so on the way back we call few days before to the airlines company to confirm that is kosher food for both passengers and they confirm and again we didnt recive only 1 passanger recive for flight over 20 hours way to be with out food"
Pros: "British Airway's service is cordial and comfortable, which goes a long way to making the entire trip the same. Obviously they have no or little control over potholes in the air and wind turbulence."
Cons: "The flight was scheduled to arrive 2 hours before our connecting BA flight departed Heathrow. Unfortunately because of loading delays on our original flight, we arrived in Heathrow 40 minutes late. The crew said that 60 minutes is the designated minimum but we used all of the 80 minutes plus, and it airport was NOT crowded. If BA is connecting to BA, then you have a responsibility ahead of time to address this problem and keep connecting passengers from getting overly distressed in a strange airport."
Airlines flying from Hawaii to Middle East have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Hawaii to Middle East
Masks required on board, masks provided on flights from Hawaii to Middle East
Social distancing seating
Middle seats unavailable to book on flights from Hawaii to Middle East
Testing for antibodies, testing for symptoms for flights from Hawaii to Middle East
Waiving of change fees. Search flexible flights from Hawaii to Middle East