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Pros: The crew was greatRead more about SWISS
Pros: The crew was great
Pros: Taking off on time. Good service and helpful from all the stuff.
Cons: Keep it like that
Pros: Nice and attentive crew Big a330 plane with great business class
Pros: Crew Was very friendly , smiley, and welcoming.
Cons: Movie selection could have been better, but was ok.
Pros: The transfer after the flight was very helpful.
Cons: Entertainment was absent.
Cons: It would have been better if I had made the flight, but the first leg was canceled. We were tortured for 6 hours before it was canceled.
Pros: Service was slow, but fine.
Cons: * Couldn't online check-in * Seat selection was not honoured * Plane model not as advertised * No entertainment on board
Pros: Fast boarding
Cons: The food is the worst there is
Pros: I enjoyed the 7 lay over. Took a train to the city (12 minutes ), walked around and shopped, ate and tracked back with the train . A nice stop over
Pros: Liked nothing. Stewards were no help. Seating was extremely tight. I am disabled and use a small travel scooter. They removed the batteries even though they are not lithium or spillable. I called months in advance with all specifications and still they were clueless. We will never fly Swiss again. I am disabled and received no help. They removed the batteries of my scooter and we had to carry them on our lap. I had to tell them to put the batteries back in the scooter. They failed in every facet.
Pros: TV screens and movies. Food was great.
Pros: I slept with the jazz music...didn't hear a baby that was crying the whole flight...
Pros: on time, quiet, nice screen, fast luggage delivery
Cons: no foot step available at the seat, uncomfortable for small people who’s heels can’t reach the floor
Pros: Everything, but the lack of entertainment, and the seats I bought were separated.
Cons: The lack of entertainment, and the seats I bought were separated.
Cons: They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!
Pros: Good breakfast
Cons: Bad seat, just an economy seat
Cons: Need to make it more clear that it is necessary to complete a second passport controle at the boarding gate....causing confusion for some travelers who are not aware of this extra step
Cons: I booked two tickets but could not pick seats for my partner. We ended up in bad seats next to the bathroom.
Pros: Short flight and they handed out chocolate
Cons: They announced that carry-on suitcases must be checked to accommodate a much smaller plane This only applied to those stupid enough (us) to comply
Pros: The new plane with private screens
Pros: The crew did all they can \The Swiss Airlines lounge was superb
Cons: The seats are not comfortable The crew insisted I can't bring on a 22" Carry-on
Cons: It was very late, with us on it.
Cons: Space for legs seems to become smaller and smaller. In EL AL (flight back) space was wider.
Pros: Smooth flight
Cons: Ordered kosher and did not get it
Pros: The flight left on time and arrived a bit early.
Cons: Everything was fine
Pros: Nice plane, organized food and boarding.
Cons: Nothing really
Cons: Lost luggage
Cons: I ordered in advance 4 seats for my family, paid 100$ to SWISS 19/10/16.Boarding crew refused to give us the seats sold to us.The family was divided into 3 and 1.Only after my strong refusal, the seats were were granted.During the dispute about the provision of already purchased seats, SWISS crew member threatened to call the police. We entered the plane last.Our seats not were ready and we were forced to do it all alone.Rudeness and unprofessionalism of SWISS crew.The end of the vacation was spoiled. For what I paid to SWISS 100$ in advance(10 monthes)? I believe, if SWISS could not provide the paid service as expected, SWISS must return the money(100$) and apologize. Nobody apologized in Zurich, threatened to invite the police. Bad crew, bad service.
Pros: Food and service were good
Cons: Seats were terrible - way too small, too tight. No room for underseat placement of a backpack and feet. Sardine packing of economy passengers!
Cons: in NY they would not give me a seat/ boarding pass for this flight - they said i had to get one only in zurich. by the time they gave me one in zurich - it was a middle seat and there were no other seats available. i was totally squished in between 2 men [ i am a female] and the seats were sooo small and there was absolutely no room. i was totally uncomfortable and had to sit like this for 4 hours... i did not like this AT ALL
Pros: Boarding and cabin crew were excellent.
Cons: Seats were too tight and squeezed.
Pros: The seats
Pros: Great flight, great crew. Seats were very comfortable. much space for legs and comfortable for sleep.
Cons: It wasn't Swiss//
Cons: Seat was terrible g43 have no room for your leg. Seats are to small. Huge man next to me was sitting on 1.5 seat....
Pros: Once boarded we took off pretty quickly, crew were extremely nice, food was great
Cons: The boarding process was messy, couldn't tell economy from business lines, no entertainment at all.
Cons: When I booked the flight I thought it was El Al so I did not order kosher food (as all El Al food is kosher). I only found out later that it was Swiss Air and I was unable to get a kosher meal.
Pros: Was all great as with other legs...will fly again
Cons: Seats seemed smaller but do need more entertainment options.
Pros: At list 2 attendants were extremely not polite . Air condition was turned on 2 minutes before landing . To collect food plates from passengers took more then 2 hours . When passengers asked attendants, to evaluate when it going to happen the answer was very rude ״ you should fly business in case you want it faster " . It was a night flight and it took 3 hours to turn off the lights . One of the girls attendants told me that I have too many hand handbags with me , only 1 piece allowed . I was with 3 pieces but we were 3 persons my wife and my Childe . I was trying to explain her, but she was unable to listen . It is not Swiss I know , I like to flight Swiss , but this flight was extremely disappointing .It was many confusions with other passengers as well. wrong meals , wrong seats , no air condition, ... the flight was a nightmare
Cons: In this flight nothing , one of the worst I have ever had .
Pros: Business Class price was 50% lower by buying the ticket on El Al site rather than buying direct from Swiss Airlines.
Pros: Modern air planes, plenty of leg room, comfortable seats, good service, USB outlet
Cons: Food wasn't so good, I ordered a Vegan meal and got the Vegetarian one
Pros: EVERYTHING'S Good to come back home
Pros: The flights were Just as schedule, the arrival time was even earlier than planned. The crew is always available and tries to make the flight as comfortable as it can be. The food is brilliant in comparison to other airlines. To sum up, always a good choice. * this is my 8th flight with Swiss.
Pros: Coke Zero was available.
Cons: Limited selection of movies and tv shows and only one food option.
Pros: Flight was cancelled
Cons: We didn't had entertainment
Pros: large variety of content
Cons: system didn't work the whole flight on 2 seats
Pros: comfortable seat, friendly staff
Cons: I had no vegetarian dinner
Pros: Crew was friendly and service was good.
Cons: Seats should be more comfortable
Pros: MUCH SPACE WITH ALMOST EMPTY AIRCRAFT .
Cons: They changed my seat at the gate, will be filing a claim to Turkish airlines.
Pros: Good service good food and entertainment system worked well.
Cons: They need to update the airplanes.
Pros: nice that food was provided.
Cons: boarding was delayed, then we were also delayed on the tarmac. some out of the plane/crew's control but after a long flight from US, this felt extra long.
Pros: Good entertainment, movies ,etc... Helpful crew
Cons: Very long lines and delayed boarding
Pros: Great staff. Very nice
Cons: No entertainment. The seats were very close together offering little leg room.
Pros: There was food and beverage service on this short flight
Cons: Confusing boarding arrangements. Had to go through security twice when simply changing planes, in transit, same airline. Late departure
Pros: Comfortable seats, good food and in flight entertainmen
Cons: the food is a bit tastless
Pros: the personal screen is great, the crew were nice and plesent, nothing went wrong...
Cons: I had vigie meal and it was not so good. I wan't order it again, next time I'll order only fruit and vegetables.
Pros: All of it with the worst service in the world
Pros: Entertainment, and the plane which felt really new and comfy.
Cons: Food was a bit boring (because it was such a short flight, I suppose)
Cons: Movies didn't work well
Pros: I can't remember the flight experience, so I assume it was fine.
Cons: I can't remember the flight experience, so I assume it was fine.
Pros: Worst flight
Cons: I was on the phone for 4 hours, went to Turkish office in New York City (they didn't agree to see me), called various sales offices without obtaining a resolution. The only option I have is to lose the full fare of this ticket.
Cons: My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!
Pros: great vegetarian food
Cons: very short time layover between arrival and departure in istanbul by time we departed the plane which landed on time at 12.30 we got on bus that got top terminal at 12.45 and ran crazy fast to get to boarding for flight leaving 13.25. flight that close together are very stressful and unreliable
Pros: wonderful staff.
Cons: there was a delay we were not told about, we left an hour late, but we're not told anything, this is problematic as you pass through a second round of security to sit by the gate and can't even go to the rest room with out repeating the check. the landing was very rough but no ones falt
Cons: Delay 1 hour!
Pros: Food good movie selections and Nice staff
Pros: Same as above
Pros: Was GREAT. Comfortable, great food, service, flight attendants were very AWESOME... THANKS!
Pros: It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting
Cons: It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting
Pros: Food and drinks,
Cons: No USB outlets.
Pros: A light meal.
Cons: Very crowded -- good for the company. Delay in taking off.
Pros: This had to have been the best flight I ever had the attendents cater to you every need
Cons: The delay
Cons: Gate change not announced and when we asked at the desk, we were told "we are not the information booth!" Then it was a 90 minute wait to get through security.
Pros: Food and entertainment
Cons: The ground crew couldn't speak English! I was part of a group and a friend of mine got wounded doing Ski. We simply couldn't communicate with the ground crew so they can arrange her with a seat that would match her medical condition. On board the plane, the (idiot) guy from the ground crew told us we can either take unfit seats or disembark. I find it very hard to believe I'll choose Turkish again...
Cons: great delay without explanations
Cons: ذهبت لتاجيل موعد الطياره بنفس يوم السفر فقالوا لي يجب دفع غرامه 154 دولار سالت الموظفه كم التذكره الجديده قالت 130 دولار قلت لها على النت 105 دولار قالت صحيح ذهبت وشريت تذكره عوده جديده عن النت بعد ان سرت 4 ساعات الى المطار ذهابا وايابا لتغير الطائره
Pros: To small area for passengers after security before boarding
Pros: Comfortable seat, quick boarding and deplaning
Cons: No in seat entertainment, bad food
Pros: The crew on the flight were very nice
Cons: As our first flight got delayed, me and 28 other pallengers flying to israel told the airline agents that we would miss our connection flightfrom turkey to israel. The supervisor assured us that we have nothing to worry about, as the second plane would wait as we are many passengers.however when we landed in turkey the connection flight had already left without us. When trying to speak to turkish airline representatives about getting a new flight, they were super UNhelpful, we waited in very long lines and were required so go to a few different parts of the airport to get a new ticket, a process that was not friendly at all and very frustrating. After about 2 hours of waiting on lines, i got a flight that required me to wait 7 hours in the airport and measley voucher for a very small fast food meal. When i asked to be admitted to the lounge (as i waited 7 hours in the airport due to the airlines mistake), they did not agree to grant me access. When i asked to at least get the wifi code from the lounge so i can tell my familly that i am stuck on turkey, this was also rejected. While waiting in the airport, i spoke to many other people on other flights who had been stuck in the airport under very simillar circumstances, some even worse than mine. I also have many friends who have experiences simillar experiences with turkish airlines. If you are looking for a reliable flight, that will get you to your destination on time and will help you out when a problem occurs, Turkish airlines is deffinetelly NOT the flight for you. I personally will never fly with them again after the way i was treated.
Pros: Crew were very nice and professional.
Cons: The flight from Istanbul to TLV was scary. The Pilot hit the brakes half in the middle of the take off due to a "technical error". It was very scary, even the flight attendant was in panic. Plus, the food was uneatable. Hope to never fly with Turkish Air again.
Cons: Most concerning aspect is security. Very unlikely that I will choose Turkish airlines in the future
Pros: Onboard service was good. Ben Gurion airport services were excellent.
Cons: Departure was late by an hour which made me miss my connection. Because of this: I had to purchase a visa @$70 US Airport service in Istanbul was very bad. It took 2 hours before anyone would actually help me to organize my next flight to Milan. By the time I arrived in Milan, my family had left worried sick not knowing what happened to me. I then had to find a bus to take me to Lugano, another 25 Euros, and not to mention all the stress to me and my family. I then decided not to put myself through the same situation on my way back to Tel Aviv and purchased new ticket with another Airline company. Overall, the whole experience was a nightmare.
Pros: the crew was nice
Cons: the entertaiment was very poor..there wasn't at all audio - music or whatever the landing was harsh the boarding was late
Cons: There is no free Wi Fi on Ataturk airport. They claim 2 hours, but it doesn't support Croatian 385 country access nr.
Cons: Checked bag got ruined, servie was terrible
Pros: Great service, great food, nice staff, great entertainment choices, efficient, clean safe plane.
Cons: Nothing really.
Pros: Friendly and great service. Flight attendants like their job. Food was good. Flight on time
Cons: More legroom
Pros: The seat wasnt comfutable
Pros: Punctuality Pleasant crew
Cons: No food on the flight! Due to some problems with the catering service, only a small sandwich was available.
Cons: No WiFi despite paying. No Kosher food despite ordering.
Pros: The food was very good and the crew were great.
Cons: Due to security concerns and having to go through security again, the flight was delayed.
Pros: Having a seat on the plane after it being delayed over 5 hours,
Cons: Leaving on time.
Pros: The flight was on time
Cons: Seats, entertainment, crew attitude
Cons: Any entertainment
Pros: Great staff and food
Cons: Comfort was not great and no entertainment options whatsoever
Pros: Crew did their best to make us happy.
Cons: I felt duped by Lufthansa by the so called business class, where my legs barely fit, there was no entertainment, and there was no real difference at all from economy except for not having a person in the middle seat. It was equivalent to economy plus at best, but charged at business rate.
Pros: Same crew. Really nice flight smooth and professional
Pros: Crew was ok. Had to manage difficult passengers.
Cons: No entertainment. Average food. Little space for legs.
Pros: Crew was nice.
Cons: Late departure. No entertament .poor duty free on board , no tabaco / alcohol as promised on the web / on board magazine Slow service.
Pros: The crew were good, polite and attentive.
Cons: Getting through security and to the gate was downright bizzare. We were directed to the special F gate, where we had to stand in the freezing rain in front of a locked door without any explanation. This is after already packing our jackets in. Then we got screened and just as randomly told to go to the main terminal, where we got screened a second time, just as stringently (pulling everything out, padding down the kids). No explanations whatsoever, the craziest experience, completely messed our plans to get a bite up, I wish we were given some information ahead of time that we are going to be sitting in a single room zone. The flight was ok, but hellishly hot all the way.
Cons: I never made it. See reasons above. feel free to check into the letter I wrote your customer service. Terrible
Pros: Crew was nice. Lufthansa crew is usually good, so no complaints.
Cons: Even the crew said that the plane was too crowded, and that they should have used a larger plane for such a full flight.There was no entertainment on the plane, unless you provided your own device. My flight from Chicago to Frankfurt was on a very large plane so I have no complaints, but, the plane chosen from Frankfurt to Tel Aviv was much smaller, and packed to the gills, with passengers, and luggage, and crew. The crew themselves remarked that the type of plane used for this flight was inappropriate.
Cons: For people who are going frequently to the US because of the small airplane from FRA_TLV A321 It is not worth for me buying Primer Economy since it is mixed and in British it is all the wayTLV-PHL 2 airplanes with primer economy
Cons: LH flight from Seattle was late, and I barely made it to the LH connecting flight to TA. Landed in Tel Aviv, but my one bag didn't arrive with me. Looked for the Lufthansa desk, but there is no such thing. They have farmed out the task of dealing with lost luggage and masses of confused to irate people to another firm. There were approx 40 people trying to get some information from 4 ladies, one of whom was new. They were unable to deal with many reports at a time. How about take a number and we'll call you up in turn? Instead it was like a push and shove pressure cooker just to find out the status of said missing bag and make a report. I was dealt with last. At this time, I was exhausted and angry. The ladies were very good and very kind. They informed my ride of the delay, and told me that the lost bag would come on the next flight. They took me out of the area to get a drink and a bite to eat. We waited. It came. We drove to my destination a few hours away. Never have I had to deal with such a time consuming shambles to find out the bare minimum of information. I finished the trip and will never fly with Lufthansa again.
Cons: No Entertainnment , no space , very small airplan
Cons: To Whom It May Concern, My name is Eliezer Korbman. I was a passenger on LH403 with service to Frankfurt, Germany. Upon reaching cruising altitude and prior to dinner service, a Lufthansa stewardess reached across my midsection, activated the reclining mechanism and forcefully returned my seat to its upright position - waking me up to eat. (You may conduct your own investigation, but there was no prior announcement.) I politely declined, but was later denied dinner and breakfast. To clarify, I was unable to eat or sleep. This is utterly disgusting service. I am incredibly disappointed in Lufthansa for the way that I was treated aboard LH403. Unless I can be persuaded otherwise, I will be taking my business elsewhere. Garbage service! Shame on you Lufthansa!
Pros: Please continue to use newer, updated places.
Pros: The crew were very helpful and polite. The seats had plenty legroom. The food was excellent.
Cons: We started boarding much later than originally announced. We may have arrived with little delay, however. No entertainment was available, which is not that great considering that it is a three and a half hours flight.
Cons: Being put in a distanced place for boarding
Cons: the crew was horrible and rude
Pros: Stressed out crew. No pillows.
Pros: Very nice
Cons: I order a seat near the window A9 but this seat has no window. the crew did not solve the problem even I ask them and note that is important to me/
Cons: An hour late
Pros: Great planes.
Cons: Flight attendants didn't want to help me find space for my bag. There were many small pockets so I asked them to help arrange so we could fit my bags. Without even looking they said there's no room. 'I can't do that' is what I was told. So who can?? (Maybe she was a transfer from united)
Pros: I like the service and food. 45
Cons: I like food and service and they had things that make it different. 48..
Cons: Overall experience - will not recommend this company and will suggest another company
Pros: Food is very good for airlines
Cons: No entertainment set unless you have a tablet
Cons: The business class is not really a business class, and the chairs are not comfortable. Moreover, there was no entertainment. During the boarding there was no distinction between Business and Economy class. There should be an opportunity for business class to board at any time.
Pros: Handling crew was great . Seat was comfortable!!! Meal was very good and tasty
Cons: The security in Frankfort was hard and unbelievable. Don't recommend to do connecting flight throw Frankfort and then continue to midel east.
Cons: its was very very bad bad bad bad its a shame for them very not good bed bed
Pros: Very nice crew
Cons: Boarding was a mess. No groups. Entertainment - app doesn't work on PC. Had to watch movie on cellular Passengers. - noisy eithout crew interference & sitting on wrong seats without any interference
Cons: No entertainment Slow boarding
Cons: the seat. not suitable for a business category
Cons: The plane was extremely small and uncomfortable. There were only two lavoratories for 60+ people, the other two being reserved only for the 10+ people in first class. As a result, throughout the whole flight there was a long waiting line in the plane's aisle, causing the crew to complain angrily in German, thinking we wouldn't understand what they're saying, because they couldn't go through easily.
Pros: Good pilot and staff and service
Cons: There was no entertainment at all. The flight from Frankfort to Tel Aviv did not provide a pillow or a blanket. I arrived cold with a stiff neck. The personal spotlight didn't shine in the right seat.
Pros: I want to have it. I was expecting a serious and major company as yourself to provide it in a 3.t hours flight. This is how low cost / charters looks like.
Cons: I area where we did the check-in is horrible. I understand there are security issues but in Frankfurt airport it is much better then Munich and I expect you to find the answer how to have both needs.
Cons: The meal was served rather slowly. I think there ius a place for improvement there.
Cons: we were with 2 kids (1 Child and 1 baby). They ground crew did not allow us to board first (like usually). We had to wait until the economy boarding, it became too crowded and was hard to reach the airplane with the kids. regards
Cons: the waiting before the boarding, the Frankfurt airport gate for telaviv is different from the other gates, no store, no drinking water except one small counter that sell water and other food in very high prices, I except to have at least free water in the gate, excepsialy when we wait their more than hour an half
Pros: Landed on time
Cons: Took 2.5 hours to even get water from the crew. Food was disturbingly bad (hot goo). Service was unbelievably slow. I've never seen something like this on a major airline. Shocked and disappointed.
Pros: The legs distance was poor The crew very professional
Cons: Leg space
Pros: Crew, comfortable, entertainment, drinks, clean toilet I discover my suitcase is broken after landing in Israel, they replace it in new one.
Cons: The food is the worst I've ever experienced in airliner.
Pros: Friendly crew, great access to a variety refreshments, robust entertainment library.
Cons: No suggestions.
Cons: No internet available (2020). For the my previous flight, a month ago, was the same problem.
Cons: Nothing. Flight was amazing
Cons: When its rain we shouldn’t walk to the air plain
Pros: Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline.
Pros: Reclinable seats.
Cons: The food!! The lights could be dimmed as it was a night flight.
Pros: Crew was great and helpful despite oversight in my special meal.
Cons: Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!
Pros: Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!
Cons: A queuing system would be better-it was a bit disorganised at Amsterdam!
Pros: Food and service
Cons: Working wifi would be good. Better A/C. More comfortable seats
Pros: Friendly crew, upgraded seat was worthwhile
Cons: More snacks in between meals,
Cons: Delays, took my hand luggage into the hold,
Cons: Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport.
Cons: Dozens of high school students screaming and climbing onto seats, crew did not intervene.
Pros: Crew was fantastic.
Cons: This was the most narrow airplane seat I’ve ever experienced. So uncomfortable.
Pros: quick/efficient boarding - good staff - good food - easy flight !
Cons: the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -
Pros: Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short.
Cons: Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret.
Pros: The crew!!
Pros: Crew was in a festive mood, the meal was unexpectedly delicious
Cons: Seats ok, but could be more comfy
Cons: None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam.
Cons: Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM
Pros: Comfortable and well laid out seat area
Cons: Food was a little substandard for business class
Pros: Good service onboard, good food. On time.
Cons: Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing.
Pros: crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more.
Cons: tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones.
Cons: I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company
Cons: Missing wheel chairs swrvice lounge far away no food option just lame klm tipique
Cons: Crowded seating, wake-up for breakfast service two hours before arrival
Pros: Comfortable seats. Warm plane with happy staff.
Cons: Maybe a second sandwich option for food, not everyone likes cheese.
Pros: Very friendly and helpful personnel.
Cons: At some point the luggage was lost. here.
Pros: Good efficient flight crew friendly and helpful
Pros: The flight attendants could not do enough for you.
Cons: Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in.
Pros: Crew was very helpful.food
Cons: Food was not upto the mark.
Pros: Loved the service...everything was excellent
Cons: The bus class seat was a bit narrow at the feet
Pros: That we didn’t crash
Cons: Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website.
Cons: Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit.
Pros: I was upgraded to Buisness so, no complaints
Cons: No Marlboro light cigarettes on the duty free shopping cart
Cons: One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment.
Pros: Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you.
Cons: The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on.
Pros: Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly).
Cons: KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom.
Pros: Night flight so no entertainment allowed sleeping
Cons: Kosher food could be improved
Pros: Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight.
Pros: Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago.
Cons: The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish
Pros: Food and drink service
Cons: Boarding pass facility
Pros: It was very comfortable
Cons: The crew was great
Pros: Flight was quick, professional, friendly.
Pros: Much more civilised for the same cost (or less) as the budget carriers. Proper food and drinks included as is the norm with international flights even though it's a very short haul.
Cons: The stinky guy behind me, but that's not the airline's fault.
Pros: There is a nothing to mention that was memorable or comfortable.
Cons: I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future.
Pros: The sear was messy they didn't clean it it was full of pieces of bread.
Cons: boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart.
Cons: I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare
Cons: Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support.
Pros: Amasing crew
Cons: No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not.
Cons: the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit.
Cons: Everything very good
Pros: Entire trip was easy and comfortable.
Pros: Friendly attendants, entertainment variety
Cons: Comfort, food could have been better.
Cons: Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags.
Cons: boarding wasn't good.
Pros: Intranet meant I could watch movies on my iPad
Cons: Seats are very uncomfortable
Pros: Intranet wifi meant I could watch entertainment on my iPad
Cons: Seats are very uncomfortable
Cons: There was no entertainment and there was a lot of annoyed passengers and flight attendants
Pros: The flight crew on the flight was amazing. Went beyond basic needs and requirements.
Pros: Food and entertainment was awesome
Cons: It's awfull to sleep. Very unconfortable.
Pros: Crew was nice, too short of a flight to figure out more
Cons: no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan
Cons: I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone.
Pros: Staff was so helpful and attentive to our needs.Providing service with a smile.
Pros: Food was good, crew was very professional and courteous. Flight was smooth.
Cons: Coach was cramped and the video system didn’t work very well
Pros: My seat
Pros: That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal.
Cons: Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof.
Pros: Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc.
Cons: I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me.
Cons: Please see comments above about this flight.
Pros: The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!
Cons: Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism.
Pros: Only the cabin crew was good.
Cons: It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible.
Pros: The noise-canceling headset is good.
Cons: The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat.
Pros: The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent.
Pros: Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly.
Cons: Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight
Pros: Got pillow, blanket, headphone and eye cover
Cons: Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge
Pros: Seat comfort in business class Professional and friendly crew
Cons: Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?
Pros: The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies.
Cons: Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing.
Cons: My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost.
Pros: That it was a night flight
Cons: No airconditioning, no food choice, no space.
Pros: Flight went smoothly
Cons: Flight left late The seats are small and crowded There are no entertainment options
Pros: All crew I interacted with was great, friendly, and helpful.
Cons: Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good.
Pros: The Crew was the only thing that stuck out. Associates had Way more patience than i.
Cons: Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage
Pros: The crew was very nice and helpful.
Cons: The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end.
Pros: Food and service
Cons: Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you
Cons: No entertainment or usb plugsto charge.
Pros: Good food. Although no Cappucino as in AF from Sanfransisco to Paris.
Cons: No entertainment at al. Specifically, I could not lean my seat b/c of a mom with a baby behind me...
Pros: Although plane was full staff moved us through quickly
Pros: i tried to cancell my flight but didnt answer me1
Pros: The flight crew was excellent in accommodating the passengers. One specific flight attendant was very patient in dealing with a continuously demanding passenger by being helpful and firm at the same time; a difficult combination of skills.
Cons: The ground crew in CDG was very disappointing and unprofessional and very specifically in the luggage area. When I was told that my carry on luggage exceeded the allowed weight I argued that my luggage was weighed in Cairo and that it was less than the 12 Kg allowed weight. The Air France attendant then waved with annoyance to speak with her supervisor. When I approached her supervisor, who was speaking with another Air France employee, she looked annoyed and said just just to to booth #7 or 8 that handles excess luggage issues. My reaction is to avoid traveling through CDG in the future and I will focus on flying with Lufthansa.
Cons: We waited quite a while to check in our luggage at the Birmingham airport. Staff showed up at the counter only 2 hrs before the flight.
Airlines flying from Hawaii to Israel have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Hawaii to Israel
Masks required on board, masks provided on flights from Hawaii to Israel
Social distancing seating
Middle seats unavailable to book on flights from Hawaii to Israel
Testing for antibodies, testing for symptoms for flights from Hawaii to Israel
Waiving of change fees. Search flexible flights from Hawaii to Israel