Daily cleaning, installation of cabin HEPA filters on flights from Hayden to West Virginia
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Scores according to KAYAK customer reviews
Pros: "Great crew"
Cons: "Cabin too cold and poor snacks so 1980’s."
Pros: "Delta is doing such a good job keeping people spread out, keeping masks on, and giving wipes and hand sanitizer out. They gave snacks in individual baggies with hand sanitizer. I felt so much safer than I did on a similar flight operated by American Airlines where essentially no precautions were taken."
Pros: "Crew is amazing!"
Cons: "The Plane!"
Pros: "Crew, food, flight."
Cons: "Could always use a wider seat. I just hate having my hips touching a stranger for the whole trip."
Pros: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Cons: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."
Pros: "crew was amazing"
Cons: "there was water leaking from window during landing and the food was not hot and was just bland and uncooked"
Pros: "Delta app is awesome."
Cons: "Really nothing. They did a great job."
Pros: "The ctew was awesome, super sweet and very acomodating"
Cons: "Its a flight to WV (my birth place).... it is what it is... smll planes, tight quarters and people who don’t get any of that and are not happy anout any of it"
Pros: "Seat was comfortable"
Cons: "Could have been a little cooler- was stuffy"
Pros: "Staff are adept at dealing with these issues but it is a systemic problem."
Cons: "Rather than pay luggage fees, people are bringing on their luggage and the flight ALWAYS runs out of space. Suitcases are being moved around right at people heads and more than once I've been hit and seen other people be hit in the head by a suitcase. Getting luggage in place used to be a simple and minor issue, now it occupies much of the time, energy, and attention of the cabin crew as well as the gate crew. I realize this is making money for Delta but the cost is being paid by people being hit in the head with luggage and the crew's unavailability to deal with other issues."
Pros: "Quickly boarded and took off as well. It was a really smooth flight!"
Pros: "Delta Flights are always enjoyable and the staff is always treats you with courtesy"
Cons: "The only thing I don't understand is how the planes are loaded. and this is only a comment and I know you and others carriers have there way of doing things. I just don't understand why you load the first section of the plane first and the back of the plane last, It looks like you would want to load the back and come forward so everyone is not getting hit and stood over while everyone is loading."
Pros: "Great crew and plane arrived on time."
Cons: "No entertainment and no place to charge devices."
Pros: "no drink was provided"
Pros: "I love flying Delta and my flight to Australia was incredible. I like the fact that I can check two bags free and the free inflight messaging and entertainment. Some of the staff were very polite and friendly."
Cons: "The seat I was in was broken. It moved and I was stuck sitting on metal. There was no leg room. The plane used going to Australia was a lot roomier this plane was old. Some of the flight attendants were very unfriendly and seemed to be bothered by the fact they had to do their job. The entertainment system had to be rebooted multiple times and the usb on the seats didn’t work. They ran out of food during lunch."
Cons: "They cancelled my flight. I never flew home. I missed my little Sister's graduation. :o("
Pros: "It was a very easy boarding process and everybody I can across seemed to be enjoying themselves."
Cons: "Seats were a bit uncomfortable and the entertainment was not readily accessible."
Cons: "delays after delays"
Cons: "I wasn’t able to select my seats and choose a meal before getting to the airport and hence had a middle seat and no special meal"
Pros: "Flight crew was excellent"
Cons: "Didn't serve snacks with peanuts because someone one board had a peanut allergy"
Cons: "Seats are hard to get comfortable in. Headrests are awkward"
Pros: "Uneventful flight - boarding was great and there were no hassles."
Cons: "No food. No onboard entertainment."
Cons: "Padding on seats are worn out. Very uncomfortable"
Pros: "Delta captain was very personable, kept us up to date when a slight delay was necessary."
Cons: "It took over 20 minutes to check our bags. Given that we paid $150 to "upgrade" to Economy Comfort for a ONE HOUR flight, it would have been nice if DAL enabled us to check in with Sky Priority."
Pros: "none of it"
Cons: "It was Terrible I will never do it again"
Pros: "gate staff were great"
Cons: "plane cabin staff looked overworked"
Pros: "I really enjoyed the movie selection on my personal entertainment screen. The movies were New releases and there was a good selection. Staff was also very friendly and attentive."
Cons: "The cookies on the return flight with Delta were nice, but the mini meal on the flight down with Aeromexico was even better!"
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Pros: "I was on a 3 seat side at the window. I was lucky to get seatmates who were friendly and helpful. The crew was great, and very friendly."
Cons: "I love that the flight was cold, but if you get easily, you might want a light jacket or blanket!"
Pros: "Staffing was great!"
Cons: "The fact is that it is illegal to pack Sardines at compact as you are packing us on your aluminum cans."
Pros: "No hubo retraso y salió todo el vuelo a tiempo. El personal fue atento."
Cons: "El espacio entre asientos es mínimo y es súper incómodo. La experiencia fue de incomodidad."
Cons: "The plane was delayed by more than 3 hours due to "weather problems" earlier in the day. Delta did not permit re-booking to flights that left JFK for Boston earlier, even tho there seats available, instead insisting that we had to wait for our assigned flight. Small snacks (regular Coke, no Diet) did not really compensate well."
Cons: "Delta refused to assign my seats until just before boarding, even though I booked my flights months in advance. This is very stressful and totally unacceptable to treat passengers this way."
Cons: "We we missed our connection they wouldn't help us at all."
Cons: "Please review the message I sent concerns Atlanta hartsfield."
Pros: "But the crew were awesome!"
Cons: "Flight delayed then gate was changed, while I was using lavatory and did not hear changes! Then boarding was confusing as the intercom wasn't working. Overall poor."
Pros: "On time"
Cons: "No entertainment Small overhead bind"
Cons: "Long delay"
Pros: "Plane should have been inspected before scheduled departure at 5:30 AM!"
Cons: "Narrowest bathroom I have ever entered! I weigh 120 lbs!"
Pros: "It doesn't matter how good all of the above were when one of our bags did not make the connection in Atlanta and when it was delivered late at night to my home and it has been torn beyond repair"
Cons: "Bag did not make the connection and it was damaged beyond repair"
Pros: "Left on time, smooth flight"
Pros: "Food and wine"
Cons: "Seats are difficult to sleep in"
Cons: "Everything. Boarded, day on the runway for nearly 3 hours, and then cancelled. No hotel allowance and all hotels near LGA full."
Pros: "The flight attendants."
Cons: "Wi go didn't work and wasn't free."
Pros: "Crew service was excellent"
Cons: "Poor leg space"
Pros: "I have not traveled on Delta for years. And this experience was great checking to boardING then the service was great. But I have to back up. The customer service on the phone that helped me adjust my flight, she was great. So I have to say delta was great"
Cons: "The first class food was okay for the length of the flight."
Pros: "friendly crew and staff"
Cons: "the unsheltered boarding in snowy and icy weather treacherous for those of us who are not so sure footed"
Pros: "IT WAS A GOOD TRIP AND THANK YOU"
Cons: "EVERYONE ON THIS PART ON MY TRIP WAS FRIENDLY"
Pros: "I was on a flight that lasted over two hours without being offered any beverage service."
Cons: "I needed water to stay hydrated."
Cons: "Sarasota ticketing agent was not very nice at all 😟 Houston Gate agent was not nice either. We were treated like we were stupid for asking questions. I hope it’s not racism issues. I wished I had taken their names."
Pros: "Everything was cool, smooth flight"
Pros: "All the flights were on time."
Pros: "on time no problems"
Pros: "Wifi is expensive but at least it was available."
Cons: "Seats are uncomfortable."
Cons: "Flight departed late"
Pros: "The crew was pretty good."
Cons: "Wish they offered better snack options but I’m not complaining"
Cons: "Champagne or sparkling wine served."
Cons: "4 different flight delays in chicago"
Pros: "Liked the exit row."
Cons: "Hated the delay of more than 90 minutes."
Pros: "On time. Flight attendant was exceptional."
Cons: "streaming entertainment and wifi were not functioning on this flight Seats are smaller in width (17inches) with the newer seating configuration in economy on the Boeing 777"
Pros: "Free Movies."
Cons: "Got delayed 3+ hours. No food on flight. No leg room."
Cons: "United is one of two major carriers that flies into my airport. I wish I wasn’t stuck with choosing them because 75% of the time that I fly with them I’m often delayed. Last night I didn’t get home until 12:30am because of constant delays and this is a recurring issue with United. Their reliability is incredibly poor."
Pros: "The Airline is reputed"
Cons: "- Late departure - $25 per carry on bag - late arrival"
Pros: "The passengers I sat next to they were very nice people"
Cons: "No leg room and the crazy amount of turbulence we encountered throughout the trip."
Pros: "Fantastic service! Much obliged for everything!"
Pros: "Flights were all on time. Crew was lovely."
Cons: "The usual: hard to get in and out to go to bathroom. I would have liked to sit in emergency row as I noticed few people were in those seats but I didn't know how to have secured those seats so I just sat where I was assigned."
Pros: "The crew could not have been more friendly and accommodating."
Cons: "It began going downhill at the United Lounge, where I put two chairs together to get a little sleep since my flight was scheduled to leave at 12:30am. I was summarily woken up and told that it wasn't appropriate to sleep in a lounge. I complained at the front-desk (politely) and was told ... "This is a lounge". Oh and yes, the Wifi wouldn't connect and the food was stale ... so I left, and found a very nice sofa in the concourse. On the flight, service was non-existent, whoever was in the galley was clattering things about, despite the fact that this is a short red-eye flight ... the coffee was awful. The steward forgot to give me my coat and I had to ask twice AFTER we landed and were leaving the plane to get it. By contrast, Lufthansa has daybeds and a special quiet area to snooze, and offer pillows and blankets. Clearly, the Germans are louche compared to Americans."
Cons: "UA check-in staff in NRT was very rude. We had reserved seats when we booked the tickets over Kayak by paying about $15. UA staff said they didn't know that, its not in their system. They implied we were cheating because UA always charges about $200+ for reserving seat. They even didn't want to listen and look at the receipt we had. What he said in terrible English was "That is not my business""I'm busy" So my daughter and I had to seat separately in order to seat next to aisle. UA will be my last choice to fly."
Pros: "Worse experience ! I will never use united anymore ."
Pros: "I liked that the crew was nice and caring."
Cons: "I didn't like the take off or landing."
Cons: "Got bumped to an exit row by a friendly flight attendant due to my height (6'3"), which was great because the flight over was MISERABLE. The seat was still pretty narrow and uncomfortable, even for a guy who's been considered skinny his whole life."
Pros: "Crew was friendly"
Cons: "Small plane. 70 minute delay. No entertainment."
Pros: "Crew was great. Very patient with a difficult situation."
Cons: "Issue with something in the bathroom. I was on the plane watching them decide what to do for 20 minutes or more. Then I had to de-plane (just my row) while they cleaned. Then they decided it was too wet. Everyone deplaned. They changed planes and we didn't leave for hours. Seems like they could have found the issue and changed planes before we boarded."
Pros: "Anan hour delay!"
Pros: "The lady at the desk who helped get me a new flight."
Cons: "The flight was two hours late, I had to be booked into another flight with another airline in order to get home on time."
Cons: "Lots of turbulence. Horrible landing...very abrupt."
Pros: "Being able to watch a movie on the screen in the seatback in front of me rather than on my phone."
Cons: "I had to go to the airport early & my bags therefore ended up on the wrong flight most likely because someone didn't actually read the tags fully. I was going Hayden-Chicago-Pgh & my bags went Hayden-Denver-Pgh. I'm fairly short & very skinny yet I felt a bit cramped."
Pros: "Generally it was ok. Travelling is so horrible these days that "ok" seems pretty great."
Cons: "My bag was lost but my husband's, checked at the same time, made it."
Pros: "It got me home."
Cons: "It was just a flight."
Cons: "How can an airline justify not serving a meal on a 5+ hour flight? No wonder there is not a single American Airliner in the world's best airlines, service and customers are not the priority."
Pros: "My mom is disabled and was flying alone. United was amazing. As soon as I pulled near the curb someone was there with a wheelchair. I parked the car and he waited for me. He already checked her in dropped her bag off and was waiting for me. He said that he was going to take my mom through security and bring her all the way to the gate. I was so relieved because I was not able to travel with her but felt she was in good hands."
Pros: "I liked the Lufthansa flights using Airbus Aircraft the entertainment system is the best."
Cons: "The entertainment system on the boeing planes is not necessarily the best, the screens are smaller, the selection of movies is not upto date and even Live TV does not work"
Pros: "Crews were great"
Cons: "Seats way too cramped-didn't pay extra for upgraded seating , in back row. Horrible"
Pros: "keep going"
Pros: "Well organized"
Cons: "No free wifi :("
Pros: "The crew was very thoughtful, and courteous."
Cons: "The monitor for my viewing was out of order. There was no complimentary food offered, but there was a nice selection of beverages offered."
Pros: "Boarding was organized. Crew was great."
Pros: "Crew were friendly."
Cons: "stuck on a 4 hour flight with a seat where the cushioning is worn out, you would think on a longer flight they could include some in-flight entertainment, but that's an extra $8."
Pros: "Luggage handling was good."
Cons: "Boarding in flight was away from the gate. We almost got soaked in the rain. Climbing up and down was not convenient."
Pros: "Crew was great and the boarding staff was very friendly."
Cons: "Flight was delayed"
Pros: "the customer service rep was very professional and helped us out."
Cons: "my girlfriend and I were removed from the plane. she had received troubling news from her family that kept stacking on, not to mention we were tired from traveling all day thanks to delays making us miss our flights. and when we gestured for an attendant to come by, light dark skin, facial hair, glasses. he had customer service come by and we reiterated the question if we decided we would like to get off the plane would it be possible to receive a voucher for the flight. but we told him that we were just trying to consider options and we were good to go, and the customer service told us that the attendant did not feel comfortable with us on the plane, and that my girlfriend reached out and touched him and he did not feel safe. we never even raised our hands our eye brows. they caused us all kinds of hell, we couldn't get another flight till 2210, they embarrassed and humiliated my girlfriend because she was crying. unacceptable."
Pros: "I think Topeka was her name. She was a very good flight attendant"
Cons: "The gate changed after we checked in which was only 30 mins before. Almost missed the flight because we were waiting at the wrong gate. Earlier and accurate description of gate is what is needed. Or someone from united to visit the other gate and announce there is a change to help people out"
Cons: "There was a delay and also it wasn't laftanza it was united which it did not say that in my ticket. Nothing was good"
Pros: "Being emailed changes in my flight. Before the airport would even make an anouncement. Very fast notification system of changes in flight....really all the reminders and info from emails were so helpful."
Cons: "My card wouldn't register when I slid it to purchase entertainment on my flight from Denver to Houston. I was all the way in the back. 38A...the card reader doesn't work...or it was operator error. But I tried a lot. Even got out plastic and receipt paper to try those tricks..."
Pros: "I like mostly all . Except that some safety aspects like people still carrying bulky and big carry on into the cabin."
Cons: "Due to weather conditions we were deviated to Austin. In cases like this, the airline should provide some food since passengers are not allowed to go out of the airplane. We spend 8 hours inside the aircraft no food or water offered."
Pros: "Movable head rests"
Cons: "Dripped water on me from the air conditioning system, no outlets available"
Airlines flying from Hayden to West Virginia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Hayden to West Virginia
Masks required on board, masks provided on flights from Hayden to West Virginia
Social distancing seating
Middle seats unavailable to book on flights from Hayden to West Virginia
Testing for antibodies, testing for symptoms for flights from Hayden to West Virginia
Waiving of change fees. Search flexible flights from Hayden to West Virginia