United Airlines and Southwest have all waived their change and cancellation fees on flights from Hayden to the United States. Confirm policies on booking site.
|Flights to Denver||1h 04m|
United Airlines flies most frequently to Boston from Hayden.
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Read more about Alaska Airlines
Pros: Fast, efficient, comfortable.
Pros: Ease of travel
Pros: Easy to board, fast arrival
Cons: Better snacks
Cons: First class in an airplane this size is a bit limited (especially legroom) when in the first row.
Cons: Less people on the plane, the social distance is NOT followed inside the plane.
Pros: Love Alaska Airlines!
Pros: crew was great and the landing was like a paper airplane!!!
Pros: Organización y rapidez
Cons: Un cafe
Pros: Fast baggage pick up.
Cons: Could use more luggage space
Pros: Over all experience
Cons: Lounge at LAX
Pros: Nothing because there was no social distancing. I did not think that airlines were allowed to completely fill flights and I had no choice once I was boarded.
Cons: Please observe social distancing and DO NOT book completely full flights where seats can’t be left open. Irresponsible and stupid.
Cons: Good experience
Pros: The staff at both airports were amazing. (SNA/SFO) From ease of arrival at check in by Alaska Airlines staff to the airport security at SFO providing assistance to help me guide my ride to pick me up the best description of where I was to ease pick up. That’s not to mention the Alaska staff that allowed me to move my flight up to accommodate my schedule or the excellent staff at the gate and on the plane. Very nice experience!
Pros: First class was A+
Cons: Not a thing
Pros: The crew was nice. Love the movies, they were great leaving SFO and on the return flight.
Cons: Fix the tray in front of my sest.
Pros: Everything was smooth
Pros: The communication was impeccable. The flight was smooth and efficient. Everything about this experience, from booking it, to getting home was great.
Cons: Nothing about thus experience was bad. It was great from beginning to end.
Pros: Great crew, a lot of space in the aircraft
Cons: More entertainment
Pros: I love the new plane interiors and love how you wrote about the features in the in-flight magazine. I’m a designer and it was so nice to read about why you developed those features. Love the lighting. Bravo!
Pros: Phenomenal free entertainment options and free Wi-Fi don't worry don't worry
Pros: The seats
Cons: Nothing it’s was great
Pros: I loved how accommodating the crew was for having a late departure.
Cons: Maybe update the passengers as you find out the plane will be later than expected
Cons: Premium charges to change seat First checked is $30
Pros: Nice crew
Cons: The crew did it’s best but there was 2 hours delay due to issues at San Francisco airport.
Pros: Not sure how we mistakenly booked premium economy but the extra legroom was nice.
Cons: Didn’t try the food. Entertainment required a pre downloaded app which we didn’t have.
Pros: Stewardess were very nice and helpful
Cons: Getting thru security in nyc was very backed up That’s not your Fault tho
Pros: Crew did a great job with full, delayed flight. Alaska kept delay under control.
Pros: The staff were pleasant
Cons: The flight was late.
Pros: After the purchase, Alaska is using Virgin planes, which are very nice - comfy, well appointed, and with the fun lighting.
Cons: This is the second time in 3 flights with Alaska that they’ve bumped my seat at boarding time from a nice aisle near the front to a window near the restrooms. I’d gladly have volunteered if asked, but they didn’t ask. This most recent flight, the beverage service was extremely slow - it took nearly an hour for them to get down to my relocated seat. By then, it was nearly time to land, so I barely had time to finish. I’ve noticed the cups are smaller now as well. I usually fly rather than drive for the holidays, I think I’m done with flying.
Pros: The boarding was fast and easy. Since Alaska airlines have bought virgin and uses some of the fleet it was nice to have some free entertainment and leg room.
Cons: Well food still not free except for the usual complementary drink and cookie. I think since you pay a lot for the flight plus baggage fees the least they can give you is better food.
Pros: Very faster arrived.
Cons: No meals.
Pros: Excellent take off and landing.
Cons: They had ressigned seats and put me in the middle of a full row, in front of the emergency exit, so the seat would not recline. The head rest was made for a tall man, and its position made me lean forward until my neck hurt. The movie selections were good, but the earphone jack didn't work well enough to hear the dialog. They let me move to another seat and the earphones didn't work there either. After trying two different earphones they concluded the jack was bad. Also the seats were smaller and there was less leg room than the Alaska flight going out.
Pros: Crews and service are nice
Cons: Flight was an hour late.
Pros: Liked the seats. Liked the service. The food on my previous flight HX60 was better.
Cons: Flight was delayed. Other than that, nothing to complain about. Like I said, ordinary flight.
Pros: The food order concept
Cons: No food, not even snacks, despite the long fligjt
Pros: It was excellent. They even waived the baggage fee!
Cons: We have been sitting in the plane after landing one hour ,because no gate available
Pros: Ummm...I bought a ticket on Alaskan and it ended up being a Virgin aircraft.
Cons: There wasn’t a power outlet at my seat.
Pros: Everything was great! This was my first time flying Alaska Air and I could not have had a better trip! Everything ran according to schedule, I was comfortable during the flight, slept the entire time, staff was great!
Cons: The woman making announcements did not specifically announce the duration of the flight as we were departing. I was able to figure it out on the map option on the screen, but I would've liked to hear it verbally. Only suggestion I would have is an announcement on the plane for which baggage claim belt our luggage would come out of. I may not have heard it though, if there was an announcement. It was not difficult at all to figure out once I was in the baggage claim area, however if this was known while we were still on the flight, I prefer to know this info!
Pros: Nice movies Comfortable seats
Cons: Noisy air con Seat not reclining Headphone jack not working No storage space
Cons: There was no way to change journey date, excepting by additionally paying almost twice the fare amount as change fee plus difference in fares between travel dates. So was forced to miss the flight and forfeit fare amount.
Pros: It was quick and easy.
Pros: Plenty of room, nice crew
Pros: Flight said canceled but they rerouted it to Oakland but no where on any monitors does it say this. The screen for boarding said Cancun even while boarding to Oakland. No one helping people when they got off the plane to transport them to SFO. Standing in the rain waiting for shuttle.Poor experience
Cons: Wasn’t given the opportunity to choose my seat and was put in last row.
Cons: 1st, promised to email a $100 travel voucher for an inconvenience in the reservation, but never did! 2nd, signage misguided us to take train to wrong terminal in airport, causing us to miss flight! 3rd, successfully changed first leg of our flight, but gave us a connection that was impossible to make! (20 minutes, but they "forgot" we had to go through customs!) 4th, double-charged us for our bags for second leg of flight! 5th, said they could do nothing about the impossible second leg of flight, claiming that their partner airline (Virgin) should resolve it, and Virgin then said the same thing and sent us back to Alaska! 6th, I discovered that Alaska reps wrote lies in the notes in the computer to try and cover their back! 7th, meanwhile, between the two companies, they wasted so much time that the next flight passed and we had to wait until next day for a flight! 8th, were not willing to cover a hotel, leaving us to sleep in airport! We are currently in airport still waiting for flight, so this sad testimony to Alaska Air may still get even worse! We'll see.
Pros: Crew was wonderful
Cons: For this COVID to be over
Cons: Delayed boarding
Cons: just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable
Pros: The crew was understanding and sympathetic to the customer's frustration with a delayed flight.
Cons: Delta should have figured out a way to not delay the flight. Every flight was delayed.
Pros: Crew was great especially Fawn. Best flight attendant I’ve had.
Cons: My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole
Pros: I was moved to an end Seat, as I was in constant leg pain.
Cons: I was zitting against my Neighbor as the Seats are so narrow.
Pros: Nice crew
Cons: Late flight due to ground hold EWR. Two screaming kids immediately behind me.
Cons: WiFi never connects food
Pros: The staff are great very nice pleasant
Cons: Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice
Pros: Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable.
Cons: Very old plane, 767-300. The bathrooms needed a better and more thorough renovation.
Pros: The food was good Flight was on time plane was clean loved the crew! Flew out with them, and returned with them... so that was nice!
Cons: Not knowing we were being bused to plane from Terminal Boarded early because of it, created a bit of chaos and panic My tv was broken- worked intermittently need connector for iphone ear buds - should have universal ports
Cons: Need vegetarian meal in first class
Pros: Seats more comfortable, plan wasn’t too full
Cons: No charging port for cellphone.
Pros: Everything. Very nice accommodating ok
Pros: Crew and boarding were great, which I expect from a premium carrier like delta.
Cons: Perfect day outside, not a busy day or time to fly. The email forbhe plane being late was was too last minute. A heads up sooner would have been nice. That way we’re not waiting at the airport.
Pros: drink carts came around twice
Cons: Even though there were sunchips available, they were not giving them out to everyone. Only the people that paid up in coach got the sun chips. The rest of us got these sad bag of pretzels and cheesey snacks. So sad. Why wouldn't Delta offer the same snacks to everyone? Seems like such a small additional cost compared to such an offensive action. The money you save is certainly lost in bad publicity.
Pros: The staff was efficient and kind
Cons: The plane was late for weather reasons and they overbooked the flight they had to offer $400 for next flight wasn’t until the next morning.. no entertainment system on plane
Cons: No LCD screen for entertainment.
Pros: Personnel was friendly and accommodating
Cons: Delayed half hour and no leg room
Pros: Smooth flight
Cons: 45 minute delay (due to airport, not airline
Pros: Power outlets, snacks, beverages.
Cons: Boarding (goes faster if the rear of the plane boards first), delay, insufficient space at seat, no advance notification of needed app for entertainment access, app not available on kindle fires.
Pros: Crew was nice. Flight very smooth
Cons: We had to get seats at boarding because of the flight delay. She offered us two seats in the back. I knew they don't pushback so I said no. She had given the woman ahead of me two seats in comfort plus. Did not offer that and was rude. There were at least a few empty seats in that area. As a courtesy to us having 1)been delayed in Costa Rica. And then 2) a long wait for the connecting flight in Atlanta it would have been reasonable to offer those seats. Which remained empty
Pros: Boarding was quick. Staff and crew were friendly. Everything went well despite the 30 min delay we had on the runway. They gave us snacks and we ended up still arriving on time.
Cons: The flight was an older crew , seem a bit rude sometimes especially during the beverage and meal services. Not all of the flight crew was like that, but the over all feeling existed.
Pros: Convince of the online apps and the TSA precheck
Cons: The aircraft was noisy, and the seats were very uncomfortable and extremely close together..
Pros: Flight attendants were friendly.
Cons: Coffee was bad and was luke warm!! It was very cold in the cabin and then really warm.
Cons: Delay and inoperative Sattelite TV
Pros: Nice regional jet!
Cons: It was a regional jet...
Pros: Variety of entertainment options, much was complementary, which was definitely a neat addition.
Cons: There was a bit of a delay right before boarding, which was not the airline's fault, but air traffic control at the destination. Unfortunate, but things happen.
Pros: the inflight service and the quality of food was outstanding.
Cons: some choice of indian movies would be appreciated.
Pros: The crew was nice and helpful.
Cons: The economy plus wasn't nearly as nice as any other airlines. It gave the least amount of extra leg room and the only other amenity they gave was a toothbrush. Even United economy plus is bigger. Plus if you want to change anything you have to pay include just to try and go stand by on an earlier flight.
Cons: Flight overbooked and the gate paid no attention to how many bags were being brought onboard. Was forced to check my carry on. I hope it arrived.
Pros: Boarding was efficient
Cons: My luggage didn't arrive with me
Pros: They were honest about why we late taking off.
Cons: Having to wair for them to fuel the plane
Pros: Polite and efficient
Pros: Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled.
Cons: Everything was perfect. Nothing negative to report.
Pros: The crew was very accommodating and helpful and the new entertainment systems with the free movies are awesome. Because of the heat in the cabin we received additional beverage service and follow up waters
Cons: The air above my seat wasn't working for the duration of the flight and there were problems with the air throughout the cabin so it was uncomfortably warm for the whole flight.
Pros: I'm not sure but it seemed as though the isle was wider than before or other airlines. It looks as nice not having the beverage cart hit my elbow when it went down the isle.
Cons: No blankets or pillows. Froze
Pros: Like the smaller plane: less craziness!
Cons: Would've been better without the delay, but the aircraft was late getting to Atlanta.
Cons: I loked everything in my trip
Cons: Was delayed 1.5hrs
Cons: The flight attendant looked like she was mad throughout the whole flight
Pros: Food in first class was quite good. Flight was smooth, and arrived early.
Cons: The boarding agents lost control of the crowd form the get go. The first class cabin crew on our side of the plane was inattentive, though it appeared on the other half of the plane the crew was very attentive. This is one of the poorer first class seats in the industry. The "lie flat" seat is just that, a lie. It is pitched at an angle, though not as steep as some. Foot cubby is narrow and constrictive, bordering on claustrophobic.
Pros: Great crew and service. Drink were served all the time. Everyone was extra nice
Cons: Small cramped and uncomfortable plane.
Cons: The aircraft was older and visibly dirty in the corners. The baggage took well over the guaranteed 20 mins.
Cons: They claim to be cleaning these planes but I find that hard to believe when there is Gum on the window sill. We were also delayed quite a bit in the boarding process. Also I would imagine that during Covid-19 these companies would do a better job of not overbooking flights but all of my flights with American this past weekend were overbooked. Which delayed us even longer as they searched for volunteers to adjust their flights. In today's age of technology the idea that they are still overbooking planes makes no sense to me in the slightest. I will be walking, driving or taking a boat before I fly American Airlines again.
Pros: Not much
Cons: Our flights got delayed from Belize city and lost all connections. Had to sleep in the airport. Very disappointed with American Airlines. Will avoid in the future.
Cons: Bumped from first class to coach.
Pros: Crew was very nice.
Cons: The salad was included two unmentioned items that were unwelcome: bleu cheese and pasta.
Cons: Everything, especially an AA customer representative. Very rude, inconsiderate, and unprofessional.
Pros: Crew was great. Flight delayed due to lavatory door not closing. Then+0, 20 minutes of papaerwork. Followed by no one able to operate bridge when landed for 20 minutes.
Cons: I have changed flights. Been delayed 5 times now. And still haven’t left the USA.
Cons: Paid for upgraded seat with complimentary drinks that I still got charged for.
Cons: They lost and cant track my baggage. Very poor customer service.
Cons: How does a ground crew not know a plane is coming in late. How is there no one here for baggage. It's a joke.
Cons: inadequate ventilation
Cons: The food
Pros: LOVED the spacious leg room on that aircraft!
Cons: The lady beside me and everyone else listened to her audio book.
Pros: Entertainment options.
Cons: This new low life category where you cannot even pay to be treated like a human.
Pros: The seats were comfy and spacious.
Pros: The on-board attendants were personable and efficient.
Cons: The lack of overhead storage was not noted at the gate so about half the passengers had to have their hand luggage tagged on the plane itself, involving wheeling to the back to be tagged. Then once everyone was seated, the attendant wheeled them by and passengers had to call out when they saw their bag go by so that they could be issued the corresponding luggage claim ticket. The seat width and pitch was sad compared to 'low cost' airlines like JetBlue.
Pros: Seats were nice, service came pretty quickly considering the size of the plane, boarding went reasonably quick
Cons: Started boarding and didn't announce another delay till we're on the aircraft, sitting in the gate for an hour and a half. My audio jack was broken and regardless, it will still trying to charge me for everything even though i was force to be squashed between two people who are also frustrated about sitting doing nothing.
Pros: Felt very quick, I supposed after a 15+ hour flight from Sydney.
Cons: As always tight seats.
Pros: Attendants are always friendly; always a peaceful travel event
Pros: Travel time
Cons: No snacks on flight. The charging stations come in between legs space and very uncomfortable they got to be re adjusted. Make sure these are taken care in upcoming flights.
Pros: it was a bit bumpy all the way to NOLA, but we still got drinks and snacks, and flight attendants were very nice
Pros: Very clean. Friendly FA
Pros: Cheap fare
Cons: American advertised free TV and movies streamed to your device via a card placed in the seatback pocket and in the flight attendant's announcement. Although the card stated, "This Flight. Free Entertainment..." I was informed that there was, in fact, no such feature.
Pros: Smooth flight and on time.
Cons: Small plane. Even small carry-ons had to be gate checked
Pros: Cabin was clean. Flight attendants were courteous.
Cons: Their snacks were merely a cookie which was okay, but not what I would have wanted.
Cons: Middle seat and one of the last ones on. Enough said
Pros: I made it safely to my destinations and in a timely manner.
Cons: The lack of space to breathe. Being herded like cattle to our seats. The fact that in flight service BARELY made it to the back of the plane before we landed.
Pros: The entertainment system. It was awesome. The crew was friendly.
Cons: Nothing notable.
Pros: Arrived early and flight wasn't packed.
Pros: Pilot was very communicative, which was great but plane was 1 hour late and we had a mechanical problem while taxing, pilots fixed it while still on the ground. Not their fault those planes are 35 years old, come on!
Cons: Stop flying MD80's, please! 35 year old planes!
Pros: our flight were on time. Staff was very helpful, I walk with aid of a cane.
Pros: When a flight takes me safely from point A to point B I am very well satisfied. The crew was very nice and helpful, the food was very plentiful and was tasty and there was a lot of entertainment to choose from. The seats were quite comfortable as well.
Cons: I have no complaints.
Pros: The flight assistants were nice
Cons: The entire flight from Miami to New Orleans, the ac felt like the heater was on. I was sweating and felt nasty.
Pros: Easy to navigate site. Was given Pre-check on one leg, which was nice.
Cons: Had to purchase a seat on one leg, resulting in an extra $12. That was a surprise.
Pros: The Boeing 777 200 was refurbished with the new business class pods
Cons: Modern cabin space
Pros: Captain and crew were capable and friendly.
Pros: I loved the price more than anything else. All the staff were friendly and professional. Every flight was on time with no delays.
Pros: I used points to bump up this flight to first class and was very grateful for the delicious food and extra room. We received good service from attendants who checked on us often to bring extra drinks and answer questions. I see now that it's worth the extra money/points to fly first class. Thank you for making it a great experience!
Cons: I felt the flight attendant who first served me was a little brash. We were seated for what seemed like extra time before takeoff so I ordered a mimosa when asked if I wanted a drink. She seemed reluctant to give it to me so I wish she had explained that there wasn't much time or explained any hesitations that she was maybe trying to hide from her expressions. I was only 1/3rd finished with the drink when she practically grabbed it from my hands and said she had to take it away. A warning would have been nice, I could have finished it faster. Then during the flight when I ordered another one so I could actually enjoy it, she still seemed hesitant/judgmental and finally said "that will be the last champagne the plane has." It was an awkward experience that I didn't appreciate. However, this same attendant seemed more friendly throughout the flight and was kind and helpful.
Pros: they cancelled the flight and they did not say anything, then the crew in the airport were very rude with everyone.
Cons: seats were very uncomfortable
Pros: I like the seat is comfortable, I have enough legroom everywhere (by every seats).
Cons: I didn't like the snack what I get.
Pros: I sat in seat 2A. Excellent food and service. Flight was smooth.
Pros: power outlets & TV
Cons: crew was cranky
Cons: Our flight was over 1.5 hours delayed but the AA staff at the desk wouldnt give any updates despite it being clear we were severely delayed.
Pros: STAFF WAS VERY WELCOMING
Pros: Appreciated that the cre didn't wake me to give me my landing card. They did make sure I got one though.
Pros: Good, was just tired...
Cons: Too cold...
Cons: Again as usual my flight with American was delayed. This has happened on every single American flight I've taken in the past year (I have not had this problem with other airlines). We had to sit on the tar mac in Dallas with no air conditioning for an hour. The flight crew began to apologize for how 'how it was' and during the apology turned it back around on them and began to say 'we've been on this flight since 7 a.m.' (basically indicating that we should feel worse for them than ourselves). This airline has a complete disregard for customer service and I WILL NOT ever fly American again--this was the last straw.
Pros: I was on a flight that lasted over two hours without being offered any beverage service.
Cons: I needed water to stay hydrated.
Cons: Row 39 seat F extremely uncomfortable!!!!
Pros: The crew was fine
Cons: No open seats at all. Old cramped A319
Cons: Video entertainment did not work properly. Stewardess reset it but audio was totally garbled. I tried it with three different sets of earphones.
Pros: It got me on the way
Cons: An outlet and letting me get into Canada
Pros: Crew was amazing.
Cons: It would have been nice to depart within an hour of my original time.
Pros: The captain spoke clearly and have good information.
Cons: The flight was fully packed during this Covid time. There was zero social distancing in place.
Cons: More comfortable seats. More distance between passengers.
Cons: The boarding and social distancing being funny with the process
Pros: Flight was packed in like sardines. Seat was uncomfortable
Cons: Have passengers sir at every other seat.
Pros: The staff
Cons: Plane was way to full like sardines. The middle seat should be empty for Covid !!
Pros: Very good and safe
Cons: Everything was great
Pros: Clean aircraft helpful staff
Pros: Everything was cool, smooth flight
Cons: Smelled like pee for half time we were up and announcer was very annoying , she sounded like she is about to pass out , short of breath like she needs an ambulance. Statement about wearing masks was just too much... we get it - we wear masks.
Pros: I liked my seat
Cons: There was a stewardess that was very mean and not accommodating when I asked for a mask
Cons: ANYTHING more than what’s being done in economy would be good.
Pros: Crew quiet and professional
Cons: Screaming child boarded
Pros: Very organized and helpful. I felt safe.
Cons: Different types of snack. Nothing serious to complain about.
Pros: The crew was nice. When I finally arrived in Denver, Marlin in customer service was the only saving grace for United for me. When I asked for options for an earlier flight into Rapid City so I didn’t have to wait 24 hours and miss my visit with my sister, he looked at different hubs (Chicago, Minneapolis) to see if they had any available flights into Rapid, he checked for double bookings, and when he couldn’t find anything, he put me on the standby list for the first flight out in the morning and wrote down the flight information for all of the United flights from Denver for the following day. Marlin provided excellent customer service and was a huge credit to the company.
Cons: The flight was supposed to leave at 3:56 pm and didn’t leave until 7:30 pm. I would estimate at least 15-20 people missed connecting flights because of the delay. According to the United app, the delay initially started in Portland due to mechanical issues, which took over 3 hours. Then, there was a weather delay in San Francisco according to the gate agent - there was a ground hold and no planes were landing or flying out. At some point, I would think another plane would have been an option rather than delaying a flight for this long and disrupting holiday travel for so many people.
Pros: The flight was great. No complains to the crew.
Cons: The drop-off bags at LAX is a mess and you have to stand in two separate lines to drop off your bag. First you have to print the tag and then go to another long line be with 2 employees only to drop it of instead of having one place to print and drop off at the same time. Poor system. Moreover while there was plenty of time my bag did not make it on the same flight. It will arrive on the next flight hopefully. I had to wait in another line for 30 minutes to arrange the delivery and verify all my information. I truly believe that to make a trip great both arms - the airport and the flight experience should be perfect. Unfortunately the ground experience does not allow me to give a higher rating.
Cons: I paid $100 for an upgrade on a United which turned out to be the first row, and right beside the rest room (which was erroneously showing as occupied for the first 20 minutes). The traffic made it feel like I was sitting on a bench in Grand Central Station. I chose an aisle seat but ended up mysteriously in the middle seat. I had extra leg room but if I’d eaten the free 5 pretzels I wouldn’t have been able to fit it my seat any longer. The WiFi wasn’t working for the first hour of the flight. The flight attendant got really annoyed when we didn’t look up when he came by with beverages the first time. We all had headphones on and were looking at our personal screens. The activity by the rest room was constant so we didn’t notice it wasn’t just someone waiting for the loo. The luggage took so long to come out I thought my conference would be over before I got it. Overall, I thought it was bad and confirmed why I don’t fly United. Old, dingy planes, poor service. The pilot was pleasant and communicative so there was at least that...
Pros: For all the turbulence that we heard about, the flight was extremely smooth which I attribute to the pilot's skills
Cons: We kept on being told that there was going to be turbulence and that it would be too rocky to serve food/drinks - but there was limited turbulence and the flight was very smooth. There was also a delay in leaving as there was an extra bag in hold but they 'couldn't find it'.
Pros: That I eventually made it home.
Cons: Flight from Calgary to Denver delayed three and half hours. Informed of this delay thirty minutes before scheduled departure when our plane hadn’t even left Denver yet to head to Calgary. ( 2.5 hr flight) once finally made it to Denver was informed that we missed connecting flight to Boston. We were then informed since it’s for “weather” reasons earlier in the day that caused a sequence of delays they couldn’t accommodate us for hotel. We were given two “blankets” which were as thin as a sheet and each one bottle of water. Some other people around us received good voucherS. We did not. We walked around the airport for close to an hour looking for anyplace we could lay down and sleep. None were to be found. We tried to sleep on the floor but was so cold and uncomfortable I literally got sick to my stomach. Another fun thing added to mix. We were placed on another flight as 6 the next morning. After no sleeping at all we boarded our next flight Which was not a direct flight to Boston but would be from Denver to Newark then Newark to Boston. We were suppose to originally land in Boston at 0600 Monday. Instead we arrived at 1430 after getting zero sleep. My husband and I were also unable to sit together which was extra special for people around me because after not sleeping I continued to be sick to my stomach.
Pros: Seats were comfortable, we were in first class. United provided a good selection of recent movies.
Cons: United stewardesses have little to no interest in their duties. Questions were clearly an annoyance to them. The leg of flight from Denver to Des Moines was very uncomfortable, seats much to tigh, no leg room. Gate staff in Denver were exceptional. United needs to revisit their time for loading. We preloaded, I had a broken leg, I was traveling with a special needs woman. We just reached our seats when other passengers were prodding us to sit so they could board no time to settle. Not impressed
Pros: The flight attendants were so nice, and although our flight was delayed and hour and fifteen minutes and our layover was an hour and fifteen minutes, we were able to make our connection! Since our connection to Portland in Denver was the last flight of the night, they were able to hold it for us. This was wonderful because there weren’t many flights out that weren’t booked solid for the next day. The attendants on this flight were great about updating us with information for the connections and telling us when we would land in Denver.
Cons: The plane was delayed over an hour for cleaning. It was frustrating to say the least.
Pros: For the first time I did not fly on a puddle jumper. Not only was it a real jet, it had good seat comfort and leg room even in economy class. The crew was friendly and attentive. They came by with offerings of water at least 4 times for a 2+ hour flight. Contrast that with my last two 5 hour flights on Virgin and American where they came by with water — ONCE. WiFi wasn’t working for either flight and of course the lack of decent food is discouraging. The coffee has improved which is a plus. Overall, good job, United! Nice not to be jammed in like sardines for once.
Cons: Every time I fly to Denver, we land in one terminal and your connection is in another terminal that requires a train ride to get there. ,ayovers are short — generally barely an hour. If the flight is late you stand a very good chance of missing your connection, as I’m betting happened to over half the passengers on this flight. I was the lucky exception — this aircraft was actually the connecting flight too. Why can’t all United connections be in the same terminal? It makes no sense.
Pros: The flight was on time
Cons: This was a smaller plane (4 seats across). Knowing this, they didn't bring enough luggage carts, so they only brought some of the luggage to the baggage claim and didn't tell us this. 5-6 of us waited and waited and finally asked someone who told us that they had to go back to the plane to get the rest of the luggage. Those of us still waiting got to wait another half hour for our luggage. Talk all they want, United just can't seem to get it right. PS: those of us who had to wait were the ones who got to the San Antonio airport the earliest and thus our luggage was on the plane first.
Pros: We will never fly united... NEVER EVER AGAIN
Cons: United airlines employee Mearle at the check in counter was extremely disrespectful, Rude, and arrogant towards everyone in line at the counter Trying to check in. Many customers including us waitted in the check in line for 35 minutes or more while Mearle proceeded to chat on her cell phone (personal call), and taking a break leaning the check in counter while everyone waited on her so she could assist with check in. Finally the passengers in front of us voice their concern to mearle stating that everyone is going to miss theirs flights if she didn't assist us all right away. Mearle responded by snapping back by saying "it's not my fault that united keep us understaffed and pay us enough to care " then laughed and walked away again. At this point we realized that if we did not get immediate assistance, that we would surly miss our flight. I walked in front of the line on behalf of everyone standing in line and reiterated to Mearle in a firm tone that she insisting check in the remaining 12 passengers immediately. Mearle snapped back telling me to "worry about my own self and don't tell me how to do my own job". Feeling very stressed out And worried about missing my flight went and stood back in line again. A few moments later I over heard Mearle tell the passengers ahead of us " you're too late. You've missed your flight" these passengers became very upset with Mearle telling her that she's the reason they missed the flight and Mearle laughed and said out loud to everyone else in line.. "you all missed your flight. You all should be more responsible next time and get here earlier" and then Mearle walked away never to be see again. Many of us missed our flight which caused many of us to also miss our connecting flights. We immediately called the 800 number and filed a complaint. Then we were forced to drive three hours in traffic to LAX where we caught a later flight and barely made it to our destination in time for our work event. We swore that because of Mearle and her disgusting behavior that we will never ever fly united again (and I fly a lot for my job) and since that horrible experience with Mearle two months ago, I've flown on four trips spending over $2300 dollars and every flight has been booked through American Airlines. Do to Mearle's bad attitude, disrespectful personality, and poor representation of united we will never do business with united again. We suggest united airlines remove Mearle from Having any contact with the general public as we are sure that Mearle is loosing customers for united at a very rapid pace.
Cons: Seats to small. But I am 6'3"" and my son traveling with me is 6'5".
Pros: Nothing about this airline.
Cons: The crew at the gate was really rude. Zero customer service. She raised her voice at us and another customer who was charged $50 for our carry on. Not only was the flight delayed for over 2 hours. We were not informed that we could not bring a carry on even when we were at the main entrance with an agent for over 30 mins when you entered the airport. All their staff needs new training everyone kept on giving us a different answer. We asked because of this delayed will our room be comp due to the fact we will be missing our connected flight. On the phone the agent said yes. When we got to the airport that agent said no. When we got on the plane that agent said no. When we landed in Denver that agent comp our room. We ended up booking a room making sure we had a place to stay at night. It created more work for us because we were trying to cancel our room took even more time. Definitely wanted to give United the benefit of the doubt that they were at least at the level of American Airlines. The last time we flew United it was delayed for 8 hours they ended up canceling the flight. When we called they said it was the weather and we told that agent it's mechanical issue because we are watching someone remove the engine. We will stick to American Airlines. Free entertainment.
Pros: Flight was smooth and on time
Cons: The boarding gate attendants were rude and uncaring when we asked them to help us switch pre-assigned seats to ensure our two year old sat with us. While we might have understood better had they been empathetic, they were rude and uncaring and said when you book online you sign a waiver and they can not do anything about this. Wow. This was our flight back. Originally on the way to our destination we had used Delta and that customer service experience was completely different even though that flight was full too. Never flying United again as long as I can avoid it.
Pros: free movies on the flight with the united app
Cons: The flight attendant was late delaying boarding 20 minutes. Once they started, people were lining up to board. This is a normal behavior however, there employee decided to stop boarding because she said people were crowding. she stop boarding for another 20 minutes. Now, this was a large flight and there wasn't enough room for everyone to stand off to the side. She was rude and there was no reason for this especially when the flight attendant was already late. The plane was delayed 45 minutes due to this
Pros: Nothing I won't be flying united again!
Cons: The lady at the gate when boarding was not friendly and was not willing to help us get seats together. I was traveling with my mother, husband and two infant children. And it was like pulling teeth to get any information out of her. She did not even tell us we could board early to get situated on plane! I also called earlier that morning and spoke with a man on he phone at united who told me he put us all in the same row. That was a lie bc when we checked in at the gate to get our seats the lady said no one was sitting next to each other! That lady was rude and short tempered! Awful experience will never fly again!!
Cons: I told the checkin agent that I would need a wheelchair at the Denver and OHare airports. I told the flight attendant on both flights. I would need a wheelchair at arrival. No wheelchairs for me. At Dwnver they were able to find one for me but with no one to push me. Eventually the pilot who flew us to Denver stepped in and got me to my connecting flight gate, bless his heart. At OHare no wheelchairs for anyone who had requested one. Complete chaos. I finally had to walk to my connecting flight from terminal C to terminal B. Very exhausting for someone with cancer who is exhausted most of the time. Your wheelchair service is completely ineffective, disappointing and a cruel joke.
Cons: Unable to pre-check online. Unable to check at the check in machines--had to go up and check in at the counter, long wait because there was only one clerk. We were then given a ticket just to get through security and had to check in a second time when we get to the gate for seat assignment, which is ridiculous. Why couldn't that be done at the 1st check-in? The clerk told me she will call me when she has the seat assignment/ boarding ticket but she never did and I had to go back up to ask for them when it was getting close to boarding time. At the last moment minutes, volunteers could check in their carry on for free....It would have been nice (and less hassle) to have that option at the 1st check-in.
Pros: Once flight began it ran quite smooth
Cons: I chose seats when I booked the tickets. So... Not quite sure how both myself and my partner didn't end up seated together, and both ended up in a middle seat sandwiched between 2 overweight people... Are you little people profiling to break up the overwhelming number of big people? another couple with 2 kids were also broken up into distant areas on the plane. I know everyone complains about so many things, and this wasn't the end of the world, but still, it's not ideal. The seating/etc seemed more disorganized than usual for this flight.
Cons: I'm usually a patient person, but my flight was supposed to leave at 525am and didn't leave until 730. This was the first flight in the morning. We boarded, waiting 30 minutes on the plane, they told us to get off because there were computer issues. Why wasn't that checked before everybody was boarded? Once we got on the plane we had to wait another 30 minutes for the crew to get someone's luggage from under the plane. Why wasn't that done while the computer was getting fixed? I didn't get to Denver until 1040am missed my flight and didn't get to get on my connection until 500pm. In the meantime I called to get on a different flight at 1, but the guy on the phone didn't actually book me a seat. The gate people weren't very nice.
Pros: Boarding was organized. Crew was great.
Cons: About two hours before my flight, it was canceled after previously making an airplane switch the night before after checking in online. The I received an email while I was on the way to the airport saying that the airplane that I was going to fly out on was canceled due to airplane maintenance. While I am happy they didn't fly the plane while needing maintenance, they should have planned ahead and known of the maintenance or had a backup ready to go. Obviously it must have been something they just found, but in the big picture of things. You have to pay an way to much for a flight as it is. They should have to solve their own issues to honor their part of the contract. We (as customers) can't cancel a flight with out penalties. Why shouldn't they have to do the same?
Pros: Smooth boarding. Friendly crew. Got us there on time, despite a late start That included a gate change.
Cons: Was asked to check my carry on bag, because the flight was full. Meaning they sold the seat I purchased for my wife (who was unable to make the flight). I did so, but when I looked in the overhead bin after the flight, it was empty. When we arrived in Denver, I waited at the baggage carousel, watched everyone pick up there bags, until there were only 5 or 6 bags going around. I then went to a counter behind the carousel and asked about my bag. I was only then told that my bag had been there the whole time I was waiting.
Pros: Very friendly and helpful staff.
Cons: The fact that we had a connecting flight to minot from Denver. Arrived late to Denver because of weather, but my stroller that I had left on the jetway in Seattle was never put on the plane which I didn't know until I got to minot. I was going to wait for it in denver, but I would have missed my flight to minot had I waited 5 more minutes. We arrived to minot only to find out that our 3 suitcases, one stroller and 2 car seats were never in the flight. Awful! And my connecting flight was even delayed an extra 55 min so I don't quite know where my things are.
Pros: The flight was smooth. And the wine was good.
Cons: I paid for 2 round trip tickets and because my son was not there for the first leg, they resold the seat. So they got my money and the other person's money for the same seat. I wanted both seats and paid for both seats. It is theft and should not be allowed. The flight attendant was extremely rude and dismissive. It is a poor practice. You could have at least asked first before rebooking the seat. At least have offered compensation or something. I probably would have said yes Anyway. It's the principle of the process being wrong to the consumer which only benefits the corporation.
Cons: My flight was scheduled to leave at 4:51 pm. I arrived at the airport 2 and a half hours before my flight was to leave and I read the departure board to see that the flight was delayed due to maintenance. Then I saw that it was delayed again because we were waiting for a flight coming in from the Bahamas. Well my flight didn't take off until about 7:30 pm. I arrived in Denver around 10:00 pm which made me miss my shuttle to the Springs. I am a diabetic and was in need of my medication so I needed to get home. I spent extra money to take a bus to downtown Denver and a grayhound bus to the springs and a cab to my home. So my trip cost my an extra $55.00 dollars I didn't have. I have always taken United but after this experience, I will never again take United.
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Hayden (HDN)United States