Find cheap flights from Hilo to Florida

Cons: "I dont like theyre checkin in process. Dont like that they dont have tablets and only rely in theyre app for entertainment. Prefer Alaska for these reasons."

Cons: "Nothing, actually."

Pros: "The staff was was friendly and helpful. The flight smooth. Everything was good."

Cons: "We were 1.5 hr delayed"

Pros: "Very accommodating. I am always pleased with Hawaiian. The hospitality and aloha spirit was fantastic."
Cons: "I lost my wallet (personal) lol. Everything hawaiian offered was superb"

Cons: "I don’t like the way they load the plane at all"

Pros: "This is, by far, the superior way to travel! I'm choosing Hawaiian for all my future flights, if I can afford it. You don't feel like a canned sardine."

Pros: "Check in was very friendly and efficient."

Pros: "The distance to Hilo."
Cons: "The boarding process."

Pros: "Need more TSA inspector and more conveyor to keep the line going to all gates."

Pros: "I liked that the flight ended."
Cons: "They undersold the flight and made us get iff the plane and wait for another. It was pretty obvious, but they claimed ‘maintenance issues’ as the reason. My guess is so that they wouldn’t have to give us anything for the inconvenience. Shady. I was looking to get a decent meal on my layover in Honolulu but instead I got a power walk workout in trying to catch my next flight. The food was pretty bad. No Baileys for my coffee? Bad Airline. Bad."

Pros: "It was great."

Pros: "Left on time arrived a little late because weather. It was windy"

Pros: "Great service, not many people on the plane, so we got on an earlier flight."
Cons: "Nothing"

Pros: "Smooth flight and on time."

Pros: "Friendly relaxed check-in attendant and steward."

Pros: "Friendly staff."
Cons: "Didn’t have coffee quick enough"

Pros: "it was great. did not have to wait long at the gate."
Cons: "na"

Pros: "All of the flight staff had wonderful customer service!"

Pros: "Kind crew"
Cons: "No entertainment, no snacks"

Pros: "Helpful checkin agent at Hilo airport"

Pros: "Really appreciated the check in agent at Hilo airport"

Pros: "It was super quick and uneventful, just like I like it."
Cons: "N/A"

Pros: "I like to being an honolulu for a while"

Cons: "We picked seats online next to each other and got separated during check in with different seats"

Pros: "Honolulu to San Fran left on time and arrived a little early. My hip had started to hurt so they gave me assistance and arranged for assistance to meet me at my final destination. I had roughly 1 1/2 hrs between my three flights and it all flowed like butter."
Cons: "No coffee when we woke up in San Fran, but once in the terminal I used one of the excellent concession stands. Perhaps a compromise could be serving the coffee that comes in 12oz cans. Ito- En? is the brand. Simple choice- comes with or without milk.Ice coffee is better than NO coffee."

Pros: "it got me there"
Cons: "paid entertainment, very little food"

Pros: "Free wine! Easy to reach USB charging port!"

Pros: "We took off early and landed early. Maybe 10 minutes early landing. Departed 7 minutes early. No entertainment to evaluate. Flight was too quick."
Cons: "Cramped space, but the flight was so short your legs didn't have the chance to cramp up."

Cons: "I didn't like going to Honolulu to get to Kahului from Hilo."

Pros: "Short flight, friendly staff, comfort OK"

Cons: "It is has been disappointing to fly from hawaii to mainland without entertainment (or having to pay for a screen to use). Cutting things like this to make a little more money decreases customer satisfaction."

Pros: "Ticket agent walked right up to help me to speed up check in process."

Cons: "The service in the plane was non exsustance and no food or entertainment. The Hilo airport has no lounge and no good food or shopping."

Pros: "on time very short flight"

Pros: "Blanket and pillow a nice touch"
Cons: "No dinner. And no free entertainment during the flight"

Pros: "Crew was good"
Cons: "As we made our way to taxi up to gate, another plane took our parking spot! Waited on tarmac almost an hour after we landed before we deplaned!"

Pros: "The crew was friendly, and I appreciated the in-flight meal."

Pros: "The meal and the incredible service. Will definitely fly again."
Cons: "Nothing, keep up the good work!"

Pros: "Crew, space on plane, leg room."
Cons: "Didn't have soda."

Pros: "Lots of delays"
Cons: "Delays"

Pros: "The crew was wonderful..."
Cons: "N/a"

Pros: "Nothing"
Cons: "Feeezing cold (the better to rent $10 blankets), not enuf leg room for a human), noisy, awful food. I remember when Hawaiian Airlines was motivated by aloha; now it's greed that drives this company. I hope I never have to take another flight."

Pros: "the assigned seat I chose"
Cons: "the cookies are too small. there was no plug to charge my phone or laptop. there was no tv in the headrest. when did they stop doing that? i've always had at least a plug to charge stuff"

Pros: "Excellent service, comfortable seats, good food."
Cons: "Entertainment system is not good. $8 to watch a movie. Should be free as other international and trans Atlantic/pacific airlines offer."

Pros: "the first class seats were nice but there was no recline to them at all. and the drinks were very good."
Cons: "just the biscoff cookies? what happened to pretzels?"

Cons: "Pay for entertainmen"

Pros: "Hawaiian sets new low standards with rude employees, incompetence and dirty, uncomfortable planes. Truly a chicken bus in the sky."

Cons: "Your announcements are redundant slow enough I felt as if you think we're morons. You charge for movies allow them to start then promptly interrupt them for 5 minutes! You push credit cards like condominiums at a Mexican resort without the free drinks or trip. I've been living and working in the islands for years and will be avoiding your mainland flights when possible."

"No seat assignment. Was put in the absolute last seat in the plane. Flight was delayed because of an electrical issue which also broke the AC until we were taxi-ing. It was hot."

"Seats were narrow and uncomfortable ( business ) and there was only one toilet for both business and premier…. The one up front was blocked as it was solely for the crew …. One always had to wait in line with 3/4 people in front of you ..at minimum….. while you waited , the crew made it clear that you were in their way …. Fair enough as we had to stand partially in the galley…"

Pros: "Crew was friendly"
Cons: "Entertainment / TVs were not working"

Pros: "Entertainment on flight."
Cons: "The boarding crew was not helpful and rude. Traveling is stressful enough, not having a boarding crew be able to answer simple questions made the rest of the experience bad"

Pros: "The crew was helpful."
Cons: "The comfort of the seat could be better."

Cons: "Everything was good"

Pros: "Crew was great, check in was fast. Overall great experience."

Pros: "Seat was comfortable, boarding was good"
Cons: "WiFi didn’t work, my tv didn’t work either"

Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."

Cons: "The food on the plain or snacks were to poor and not that tasty."

Cons: "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."

Pros: "We got earlier than expected to our destination"
Cons: "Perhaps educate passengers on the new Delta process of boarding. Too many passengers where disorganized; the crew tried very cars to direct people"

Pros: "Comfort and service was great."
Cons: "The severe delays was frustrating and not getting enough information about it."

Pros: "the young man who was our flight attendant was just terrible. He could care less about his job. Name I think was Nathan."

Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."

Pros: "N/a"
Cons: "Explain why there’s over a 2 hour delay"

Pros: "Crew was very attentive and friendly"
Cons: "Boarding could be better."

Cons: "Flight was 20 minutes delayed"

Cons: "N/A"

Pros: "Michael was super polite and helpful. i Traveled with my young son and he took such good care of us."

Cons: "The overhead didn’t fit my standard and I ask the gate attendant and she assured me or would. Otherwise excellent game"

Pros: "Quickly boarded and took off as well. It was a really smooth flight!"

Pros: "The flight attendants was very rude & keep harassing me about my emotional support dog, I was a real animal hater, the complaint is to long to list here, never experienced such a rude flight attendant in all my years of flying , I filed a official complaint with delta."

Pros: "The flight was delay 3:45 and no compensation!!!!"
Cons: "The worst The flight was delay and no compensation!!!! 3:45"

Cons: "-"

Pros: "Seating was very nice and a free move was a plus"
Cons: "Boarding is a free for all. People cannot find their seats and put their luggage in the overhead. Board the plane from the back first"

Pros: "The service and the seats"
Cons: "We spent more time than scheduled waiting to take off"

Cons: "It was a smaller airplane."

Cons: "Some of the flight attendants were rude and not very welcoming at all."

Pros: "Flight attendant gave me the can of Diet Coke and extra pretzels when requested. The entertainment was excellent, the TV screen in the the seats. Good choice of TV shows"
Cons: "Seats are miniscule"

Pros: "I called ahead to get a seat assigned. I suffer from minor claustrophobia and the lady at the call center was kind enough to seat me somewhere spacious."
Cons: "Snacks could be better. Although the biscoff cookies are excellent and the crew was on their game making sure we had our snacks. I wish that for a flight as long as NY to MIA, they would offer more of a meal."

Pros: "Delta made the experience great"
Cons: "Flight was delayed almost two hours"

Cons: "flight ticket very expensive."

Cons: "Hurricane Irma, I was lucky enough to get a refund do to the natural disaster."

Pros: "Nice service , but flight was delayed , but that's not Delta dakut as it was weather related"
Cons: "Nice sercixe and crew and generous with snacks and water"

Pros: "I ran from B terminal to E terminal to catch the flight and as soon as I sat down, the flight attendant offered me a cocktail as she could see I was out of breath"

Pros: "Service was exceptional, flights were on time and in some case, early, and communication throughout was clear!"

Cons: "Everything was on time, but we had to sit on tje runway for more that 30 mins which made us late all around. But aside from that everything feom Delta from dropping of bags to Landing in Miami was perfect."

Pros: "Courteous crew"
Cons: "Not enough room. Older plane model. No screens for entertainment."

Pros: "Left on time... Arrived 10 mins early. comfy plane. Pleasant help."

Pros: "The flight attendants were very helpful and been nice."
Cons: "I didn't like that my delta studio screen did it work. I had to find other ways to pass the time for 5 hours"

Pros: "Clean & new plane, some of the stewards were fine, good pilot"
Cons: "head of the stewards was nasty with everybody, not polite and passive aggressive. Very poor food selection, even if you paid for it."

Pros: "On time"
Cons: "Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly"

Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."

Cons: "I had to take different flights due to the delays."

Pros: "Everything"
Cons: "No complaints"

Pros: "El vuelo a su hora el avión súper. Moderno súper súper y los precios súper bajos gracias kaya"

Pros: "On time"
Cons: "Sandwiched between 2 big guys 1 of which should be made to buy 2 seats!!!!!!!"

Cons: "the passenger next to me was sick and shortly after takeoff projectile vomited in the seat. The flight attendant did not seem to think that it was a big deal and took his time attending to the sick passenger and relocating me."

Pros: "So apparently I was told I was 1 min too late and the computer would not let them print a backache check. Further they were tellin me I couldn't get in my flight and have my luggage go later, but I understand because of security reasons. Finally it was 10 min til my flight left, I asked how about if I walk my bags through security check point; have TSA examine them and then they get placed in the plane like oversized carry ons normally do? Ding I struck a light bulb and they said yea why not. After a few phone calls later I was walking with my bags through TSA. It took me to think this up for Delta. A minute too late was the original response from the first agent. 1 minute! Not 10 not 5 she said the computer just got locked out. I was going to miss my flight for 1 min time restraint. The first agent didn't care and just blew me away. Thankfully the next agent tried. I had to throw away all my toiletries because TSA wouldn't let them through."
Cons: "The fact that I had to throw away all my toiletries and do the thinking for the agent. Although out of two he was the most understanding and the most helpful."

"Delayed for 2.5 hours, ending up awitching planes. As we left Charlotte at 0035, no services were offered. It was not a full flight."

"Tv on the plain"

Pros: "amazing crew"

Cons: "It was excellent trip regarding service."

Cons: "American Airlines is on top there game"

Pros: "It was a quick and comfortable flight, no complaints."

Pros: "The plane was super comfortable"
Cons: "The crew of boarding was very rude"

Pros: "I did not take the flight, I stopped in Miami instead."
Cons: "Don’t know because I did not take this flight."

Cons: "Being offered a cup of coffee would be nice"

Cons: "Flute gate changed 35 min prior to boarding to a new gate that was a 10 min walk. That was stressful. The flight ended up being delayed 20 min as well."

Pros: "Loved the individual monitors"

Cons: "Great"

Pros: "The back crew member was amazing. She really seemed like she cared."
Cons: "Larger seats and larger walkways."

Cons: "Charlotte airport needs to stop taking the protective cover off of my suitcase and I don’t get it back, this is the 2nd time that this has happened in Charlotte and it keeps costing me money to buy new covers and my suitcase becomes more damaged because they treat other’s belongings with no respect."

Pros: "Very short flight, crew was great"
Cons: "In Orlando we had a connection to Alaska Airlines to Portland, Oregon. No one knew where it was. Gate attendants told us to look on flight board. Not listed!"

Pros: "The pilot did great job.brought us before time."
Cons: "Pay extra for bag :( No video screen No food The check in area was mooved without notice."

Pros: "This fly was ok;was yet a litle time 20 minutes late."
Cons: "Wahington to Orlando was ok.O ly 20 mi utes late."

Pros: "The entire experience was amazing."

Pros: "The seating and leg room was comfortable."
Cons: "Since my ticket was "basic" I was put in the last boarding group and given a middle seat; my mother was also in a middle seat. Once boarded I noticed everyone around me was separated from their families--to the point where a baby was transferred 3 times over my head between the parents!"

Pros: "The plane was very quiet"
Cons: "I don’t like the stand to put your own iPads on. Just give us the screens. Seems cheap for a 5+ hour flight. Come on american."

Pros: "Friendly crew, comfortable and ON-TIME!!"

Pros: "Pero AA Me conectaron de inmediato al proximo vuelo y logre llegar a mi Cena de Navidad con mi familia.. Gracias"
Cons: "que las distancias dentro de los gates del aeropuerto es muy larga y como no camino rapido perdi mi vuelo..."

Pros: "I slept the entire way because our flight was delayed and This was a connection flight for me but had now slept all day!!"

Pros: "Seats were nice and enjoyed the entertainment. Late flight meant loads of open seats and everyone was very happy about that."
Cons: "Delayed a half hour to board because flight attendants other flight was late getting in, but they kept us informed the entire time. Wasn’t their faults. Once we were on the plane, our flight was delayed for an hour, once again the pilots kept us informed and it wasn’t their faults. But it was kinda annoying."

Pros: "Clean plane, kept cabin lights dim the whole flight until the plane was parked at the gate, and music at a good volume"
Cons: "None at all"

Pros: "We were 40 minutes delayed but received good communication and had an uneventful flight otherwise."

Cons: "Horribly made me cancel flight because of 1min after 30 min cut off for boarding pass. Sat at the front desk for 29 minute arguing until my plane left."

Cons: "Boarding was poorly set up."

Cons: "System resets & bright light bursts in our faces over and over. Also when cabin lights dimmed the blue lights on seats were not enough to light the way."

Cons: "American continues to surprise through their lack of consideration and cheapness Prefer to have seat empty on the front rather than move passengers that are loyal frequent flyers. The most important point for American is you have to pay for everything including for flight status. No longer miles flew but how much you pay them"

Pros: "It made for a interesting Christmas but not a very jolly one."
Cons: "The flight staff skipped my aile a few times on accident. The touchscreen didnt worl very well, they offed free headphones but my headphone jack was broke and all of the usb charger ports didnt work in my row there werent many new choices for entertainment. And the food was interesting I'll give it that."

Cons: "We arrived in Amsterdam at 9am, after traveling two hours to get there. We found out right away that there was a delay and chances of missing the connecting flight from Philadelphia to Orlando were great. We requested a different booking to insure travel to Orlando, which was denied. So the connecting flight was missed and after hours arrived in Orlando at midnight. Missed my ride and all car rentals were booked. All this caused a lot of anxiety and unnecessary stress. Very disappointing. And to add to it, the flight itself was horrible and there was no entertainment available for the entire flight."

Pros: "Nothing"
Cons: "Sitting next to a bunch of crying babies"

Pros: "Poor airplane not have nothing"

Pros: "Time in air was quicker since we left so late"
Cons: "We spent 45 minutes on the ground in miami waiting for rake off in a hot airplane with no real air. Babies were crying because of the heat and everyone was sweating and complaining."

Pros: "Having it finished without losing my luggage. Nothing else went right."
Cons: "Delay of one hour for missing crew member, delay of another hour sitting on runway waiting for revised takeoff queue, delay of another hour going back to gate due to equipment failure waiting in queue."

Cons: "Change of gate without notice because of this I lost my flight and I had to stay at the airport overnight the next flight was seven next day and the person out of content wass not nice at all she was so rude that didn’t make it easier for me !!"

Pros: "Nice crew"
Cons: "Crew let people move to main cabin extra without paying like I did"

Cons: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."

Cons: "Total incompetence. Navigational system broken, two hours on the tarmac, unboarded, then reboarded one at a time, then out to the tarmac and then back to the gate to do FAA paperwork before finally being over 4 hours late. And they don't really care. Very sad."

Pros: "Seemed to have more leg room than average. Generally fine. I got to my destination without incident, and that is the most important thing! But flying today is awful. Uncomfortable, unpleasant, stressful, etc., all so the airlines (and their CEOs) can make millions."
Cons: "Crew was "all business" -- not many smiles. They offered the usually .5 ounce of pretzels or two cookies. Passengers routinely asked "can I have both?" and the answer was routinely: no. Really? My $300+ ticket isn't worth pretzels AND two cookies? Seems silly. And, you know that have BOXES of these free snacks."

Cons: "It was a full flight, anyone in loading zones 7-9 were required to check their carry-on luggage. We were in loading zone 6, so not required and preferred not to due to our full day of air travel that would continue into a 3 hour car trip. My husband reached the gate, his ticket scanned, and let onto the plane. I walk up next, my ticket is scanned and then the personnel at the gate said in what I can only describe as the most disrespectful, inconsiderate, ill-tempered tone that he would need take my bag. He grabbed it out of my possession, shoved it into the luggage sizing rack and even though it did fit inside the lines, he said it was "too close" and would need to be checked. Not wanting to cause a scene and quite frankly speechless by this man's attitude, I did not object.. It was not until I was seated on the plane that I noticed more than a dozen items of luggage larger than mine and that the vast majority of people that had 3, 4, 5 carry on items when the maximum is 2: one personal item and one carry on luggage item. It was both the lack of respect and the lack of consistency that lead me to have an extremely "poor" boarding experience. Serious retraining needs to be completed and boarding attendants should not be able to harass airline passengers."

Cons: "LATAM took our luggage from a flight from a different airline that we used to get from Miami to Orlando. They locked it up and closed before we arrived. My friend was unable to get his medicine, I missed vital time from a work contract, and we had to spend the night at the airport waiting until 1pm today to receive our luggage. This is the worst experience I've had with an airline. No one spoken with on LATAM seemed to care. We were stranded without sleep and got no clear answer from the LATAM hotline. There was no mention of compensation for our troubles. I will not be recommending this airline to other travelers aa this has ruines my work schedule and my friend is unable to get his medicine."

Pros: "Poor for BIG Airline like that chips chips"
Cons: "NOT GOOD the is 2 MUCH for CHIPS"

Pros: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
Cons: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."

Cons: "Great"

Pros: "Everything was on time"
Cons: "The lack of organization at he moment of boarding generates problems with the passengers .. A lady started to get angry when group 3 was boarding and she was group 2. She was waiting were group 3 was in line .. It would be better to have it like united that they have lines for all groups."

Cons: "Had to deboard the plane due to mechanical problems, hour wait, missed the time to pick up rental car, had to find a new rental car upon arrival at the airport at 2am. Plane was freezing and crew had no blankets."

Pros: "On time"
Cons: "Nothing"

Cons: "Flights a few hours late, and then the time to turn for the better, and asked the staff, they actually said that I would like to wait, this flight service is really too bad."

"Delays"

Pros: "The crew was amazing with passengers that were less than amazing!"
Cons: "Releasing passengers in smaller amounts of rows might have been better."

Pros: "The crew was super nice and did the best it could with what is given to them."
Cons: "No space, super gathered, big chance of spread. Delayed take off"

Pros: "Old plane. Window shade cracked. Seat poorly maintained."
Cons: "Staff could’ve done a better job at asking family with unruly kids to settle down as a courtesy to other passengers."

Pros: "boarding was smooth"
Cons: "There was no ventilation on the flight. Cooling system not working adequately. Kept waking up b/c is was so hot. Came home with a massive headache as a result. Very UNCOMFORTABLE"

Pros: "The boarding was quick and orderly."
Cons: "Could prove in-flight entertainment options"

Pros: "Everything was fast."
Cons: "Comfort, entertainment"

Pros: "Crew were very hospitable. Seating and take off moved at a good pace"
Cons: "Entertainment was limited. Smaller plane / less space"

Pros: "Nice flight"
Cons: "There was no WiFi or TVs"

Pros: "Boarding was quick.... I am just filling space to get to 50 characters as United was quite bad and that’s paying for first class"
Cons: "First class doesn’t get you into their United Club before the flight. You still have to pay for any food in first class. And they tell you need to download the app after you exit the airport area and lose WiFi and coming international couldn’t go and download before flight. United was a huge disappointment."

Cons: "I had to check my bag at the desk which I had not anticipated. When I checked in at the kiosk I was told I could only take a personal item - no carry-in size bag - because of my ticket classification. Very disappointed to have to spend $30 I did not plan on."

Pros: "Nothing"
Cons: "Delayed for like 12 hours.... I ended up just going home! This flight was important to me and it's sad the service I got. Crew didn't even offer water when we were in plane for 3+ hours. We we're in the plane with no ac. Huge dissapointment"

Pros: "Fast to board but had to wait for over an hour for a connecting flight to get on the plane."
Cons: "Very uncomfortable seats, no in seat entertainment"

Pros: "I liked the quickness of the boarding and the going through a fast lane for tsa. I enjoyed the WiFi and being able to charge my phone while enjoying a free movie in my phone."
Cons: "I don’t like you have to pay for the tv, and snacks could be a little bigger I guess"

Pros: "More leg room than the International flight. Reported may luggage missing...the rep. was excellent. Too bad I din`t get her name. According to united I will get my luggage tomorrow before noon on June 2nd 2018"

Cons: "Lost my second luggage wishes I paid $60 for it and no one couldn’t help"

Pros: "Comfortable seats. Arrived safely."
Cons: "Almost got diverted to Tampa by thunderstorms, but this was not United's doing."

Pros: "It was a good flight, no turbulence."
Cons: "The flight was delayed several times by 15 minutes. Not sure why they could not tell us how long the flight would be delayed all at once. They track the flight and know when it will land, don’t they?"

Pros: "They actually checked sizes of some “carryons.” Of course, it’s a cash cow for the carrier. The checkers should get 20% of the fee collected for checking oversized carryons at the gate."
Cons: "There are faster, more efficient ways to load and unload passengers."

Cons: "I had very little time to make my connection in Newark. Other airports/airlines have given me a short connection pass which has allowed passengers to make their connection with less stress. The security line inNewsrk was ridiculous. I spoke to a TSA agent who couldn’t have cared less if I missed my flight and a United representative who told me to “just try.” In the end, I had to ask other passengers if I could go ahead of them. While I made my flight with a few minutes to spare, the process could have been much easier and the United Rep could have done more. He could have just called the gate at the very least to let them know I was coming. Apathy is not an indication of good customer service."

Cons: "There was no free in-flight entertainment available on the tv screens. Half of the screens didn't work. The seat belts were not long enough to accommodate the passenger sitting beside me. The space for my personal item was smaller than the other flight."

Pros: "Great flight experience thank you United."

Pros: "Having a direct flight across the country was a good thing. That was about the only positive, well that & we did land safely."
Cons: "Ticket agent said I could take my bag on the plane. Gate agent told me my bag not I were going on the plane unless I paid $50 to put the bag below if I wanted to get in the plane. Very matter of fact & rude. I was just about the last person they let board so there really wasn't a chance to discuss with them. No WiFi on a cross country plane, lame. No access to the headrest video screen w/o paying for it, lame. Snotty unconcerned flight attendants as well. Overall one of the worst flights I've had in memory. I would pay more next time to fly another airline."

Pros: "I had no problems the gate agent was very nice and I did get the basic economy which that only did I have to pay for my bags but I also got the last seat in the back in the corner which is OK I guess I’ll pay more attention to the fair I still probably saved a little money but I don’t know that I save that much I think that sometimes the boarding agent needs to pay attention to the carry-on luggage for sure bring a lot carry-on luggage which doesn’t allow for others to have carry-on luggage who were in the later groups and then they get penalized with their bags being checked as there’s no more room and they’re not basic economy but other than that I like taking United they have nonstop service between Orlando in Houston and it’s been a wonderful experience most of the time and I think the airlines do a pretty good job considering the traveling public themselves to be very challenging at times professionalism and courtesy works both ways and unfortunately people buy tickets and think that it’s a one-way street. they then run to the media who loves to make it about the big guy versus the little guy anyway good job united and I will continue to fly you when you’re the most appropriate carrier to get me to where I want to be."
Cons: "Nothing I just need to pay more attention to my ticket purchase I didn’t realize it was a basic economy until after I bought it which meant I had to pay for my bags which added $50 to my fair which wasn’t that big a deal but then I got a seat all the way the back in the corner which really wasn’t that bad either but if I went to Carrynon a bag I was allowed to do so"

Pros: "Got their early."
Cons: "Took an extra 20 minutes to get our luggage as it came after everyone else's, of course."

Pros: "Same"
Cons: "Sane"

Pros: "Friendly staff. Great customer service"
Cons: "None"

Pros: "I fly about four times a year if not more. Always delays, missing my connections or running like a maniac trying to get to my connection. BUT. This was the first time in a very long time that I actually boarded on time."
Cons: "The crew members for some reason had attitudes. The two/ plus hours in the plane , not one cracked a smile..One,literally threw a tiny bag of snacks on my tray, which bounced off and she proceeded to step on them .... oh well. I'll take a not-so-nice hostess over delays and missing connections . Maybe I'll find an airlines that can give me both?"

Pros: "They have always treated me right, love the direct tv and seats are super comfy!"

Pros: "I got to my destination safely."
Cons: "They gave us free tv to watch but my headphones didn't work in the jack. Even the pair they gave me didn't work. Also my flight was almost an hour late."

Pros: "It is really bad the seat to small for average person not leg room at all it is a flying school bus."

Pros: "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."

Pros: "-Complimentary Snack and beverage -Can pick your seats when booking -Changing Tables in restrooms -Entertainment options -Early boarding for families with small children"
Cons: "-Free Soda but charged for water -Had confirmed seats but then our party with 2 toddlers got split up -Semi convenient( rather small could hardly fit a 1 year old) changing table but then flight attendants threw a fit when a stinky diaper was changed in there. -Had to have special programs on device to even play anything, thought I had everything on for return flight to watch movies but nope still needed something extra Wifi only works for United App and Website -Waiting in the shorter line to preboard with our 2 toddlers only to be cut off by a Global Travel Program(?) family with 15+ people"

Pros: "Everything was the way a flight should be. Crew was nice and polite. T.v. was a plus, and a drink to wet your throat, also a plus"
Cons: "Can't say there was anything I didn't like"

Pros: "Loved the movies"
Cons: "The flight was delayed two hours because of the arrival of the plane"

Pros: "Clean Aircraft. Fantastic Gate Agent."
Cons: "Flight boarded, no auxiliary power unit so no A/C in plane and Pilot unable to start aircraft engines. Stuck in aircraft away from gate for 30 min with no A/C. Finally moved to gate to wait for repairs and allowed to disembark. Flight 2 hours late to Orlando. Direct TV no audio in seat 11F entire flight and I WAS TRYING TO WATCH THE WORLD SERIES!"

Pros: "Although the flight was cancelled due to the hurricane i got my money back."

Cons: "That the flight was late because the problen with the air condition and that cost me more money"

Pros: "See above"
Cons: "See above"

Pros: "That I finally made it to Orlando"
Cons: "Flight was delayed 3 1/2 hours... Took forever to get on plane once on plane people were in wrong seats so I had to keep getting up so they could figure out who was in the wrong seat. Just a mess. Even crew seemed annoyed. Finally got to Orlando at 3am suppose to be there at midnight."

Pros: "Good service, helped me make my connection"
Cons: "I'm 5'0 tall and the seats are tiny even for me. Which is pretty bad."

Cons: "I was thoroughly disappointed when I realized that I had to pay to get any type of entertainment on the in-flight screen. That feels like zero effort on the part of the airline to make my flight enjoyable."

Cons: "After United made me miss my connecting flight, I got an alternate flight to a different airport, but not apology, no offer to upgrade, nothing. Already frustrated, and with my knees hitting the seat in front of me because the seats are too close together, a flight attendant scolded me when I dared put my leg in the aisle (which I often do on other airlines without incident). Once on the ground, I went straight to United's baggage office to see if my bag had followed me, and encountered two of the rudest people, cutting me off whenever I said anything more than they needed to enter into their computer. If your job is in customer service, be friendly, apologize when things go wrong, understand that your customers are your reason for being in business, and be helpful."

Pros: "My husband and I were upgraded (without our asking) from Economy to Economy Plus....Yea more leg room for tall husband."
Cons: "With the automatic Upgrade from Economy to Economy Plus, we gained a little more leg room for taller husband, however our seat would not recline. We asked the Attendant and she said that row 15 was just ahead of the Escape seats and they don't recline. I felt like my head was being pushed forward the entire flight home... Most uncomfortable and we had the night flight... no sleep... too uncomfortable."

Pros: "Crew"
Cons: "Again, spicy snack. Long flight, you had to have the latest app on your phone or pad to watch a movie, flight from Houston to Boise had movie/tv monitors. Loading 4th group to the back of the plane makes it tough."

Pros: "On time"
Cons: "Snack is spicy"

Pros: "After being so delayed, movies were free."
Cons: "We were delayed over 3 hours. I don't think I've ever flown with United and not been delayed. Plus they never offered us food on the flight, only whatever was complimentary. Just not a great experience."

Pros: "The seats were far more comfortable that frontier. I would have slept through most of my flight but unfortunately there was some pretty bad turbulence for the first half of the flight. Overall tho very comfortable."

Cons: "Kayak failed to alert me that MCO has an A & B bagge pickup areas and did not indicate which area I would find my luggage."

Pros: "Nothing"
Cons: "Everything united Airlines sucks"