We travelled with a toddler and was allowed extra time to board first which was very helpful!
Eva airlines has very goin service, despite being low cost. Meals and fin, not amazing, restrooms always clean and staff polite and helpful
Everything is good staff is polite and helpful flights are on time sub sandwhich for a snack was good with a bottle of water only thing maybe more variety of food like breakfast or dinner depends on the time
The food is quite mediocre. I had spaghetti and the tomato based sauce was quite salty and there were no other flavors, no spices used in the sauce.
Great experience for a long 13-14 hours flight. Great pilot and crew, everyone is pleasant and attentive to the passengers.
Pleasant crew. Very long flight, a bit uncomfortable at times being seated, but not too bad.
No ice for the drinks. Only gave a half a cup of your beverage. Not enough water. I got very dehydrated.
The crew is so cold and indifferent but I have to appreciate their professionalism. The seat is too hard and not comfortable at all. Entertainment is very limited and not of many choices.
Polite hard working crew. No complaints really. Meals were not to my liking.
I enjoyed the flight it was long but very friendly crew
Better food quality and suggest using the 777 for the HKG-BOS leg instead of the A330 since the seat pitch seems better on the Boeing.
Food isn’t hot, seat is too tight even for a person weight 120 lbs.
Seat is too small. Food selection is limited and often ran out of selectable item.
The go to HK trip will easily giving jetlag, but coming back to Chicago has no jetlag because of the time taking off matter.
Despite the crew's rough day, they were all very focused and friendly. The flight was too short for a meal, so no rating on that. Re. the AA app. It still isn't ready for prime time. AA works with Cathy Pacific for international flights to LA and the Aa jump to PHX. But the AA app can't find my trip and this can be problematic with flight delays and regatings at LAX.
The staff from beginning to end we're friendly and helpful. The food and beverages were quite good (but see the comment below). I also liked their entertainment options, as we'll as their frequent attention to the airplane restrooms. Here are the reasons this is not a 5-star review: - You have to pay for WiFi on the plane unless you have some level of seat upgrade. - CP sent me a warning that the name I entered to book didn't match my passport. True, but the form for entering my name didn't allow for anything but a middle initial. This lead to a lot of chats, phone calls and stress before finding out at the ticket counter that it didn't matter. CP has modified their notice to now tell you this key bit of info. - After consuming a chicken dinner they offered (Kathmandu to Hong Kong), I developed symptoms entirely consistent with salmonella, beginning about 6 hours later. There were some odd things about the serving of this meal, too. Our row was the last one served, and we were given a tray without the entree on it. About 10 minutes later the stewardess came by and said they only had one chicken meal left. My seat mate and I decided he would have the lamb and I would take the chicken. I think I lost. I suspect that this entree was left over from an earlier flight and they were scrambling to get the last row fed. My seat mate and I were the last two to receive our entrees. I am not accusing CP of giving me a contaminated meal - just that the onset and progress of symptoms closely match those of salmonella poisoning. I opted out of the first meal on the next flight 13 hours later, but was fine after that.
Good good, good seat, good entertainment system. Customer service is good but can be more polished if CX charges a premium price.
The worst experience ever! Lots of flight delays and rerouting that ended up doubling the total time. . I had to recheck my luggage because I was rerouted to Tokyo and ended up on ANA flight. I missed connecting flight twice because of the delay at Cathy Pacific. Additional stop added, rerouted to a different country for connecting flight and ended up in long waits and delays.
Just want to do a little more clean up so does not smell like urine.
Wanted different plane design with an additional bathroom at the back of the plane.
