Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Flight went well and was on time. 2nd best experience for economy seat."
Pros: "I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine."
Cons: "My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!"
Pros: "Punctual and direct flight NRT-BOS. Time-efficient."
Cons: "JAL LAX Ground staff. Not helpful."
Pros: "Good service"
Pros: "We were seated together as a family even though we were not able to reserved any seat"
Cons: "Food could be better. Especially the easily digestible meal. It was mostly mush so it's more easily chew meal"
Pros: "Quick flight"
Pros: "Crew very helpful. Seat roomy."
Cons: "The food and drinks were sub-par"
Pros: "Everything was great"
Cons: "Lower the price"
Pros: "Kind and courteous staff"
Cons: "A family with 2 kids making noisy and crying nonstop during the flight the father was playing Japanese video games with headphones on and very careless but once in a wile started yelling at Kiks because they distracted him from his entertainment. Grandma next to them was careless too,mother left the kids to father and was sitting 2 rows in the back and they never came at least to try to make them quiet even when the kids started to kik everywhere licluding the food tray and almost breaks it. Unfortunately the staff never came and try to talk to them about this issue Most of the people including several senior citizens looked angry and frustrated."
Pros: "Good food and movies. Flight attendants were great."
Cons: "Tight seating and it was hot. No way to control individual airflflow"
Pros: "Friendly and helpful"
Cons: "angled flat seats."
Pros: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Pros: "Flight time was not bad, not too long"
Cons: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Pros: "Very friendly and accommodating staff on JAL every trip"
Cons: "We had to wait until check in to sit together."
Pros: "Boarding and crew"
Cons: "Lost luggage"
Pros: "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
Pros: "The flight is on time,service is excellent."
Pros: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Cons: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Pros: "Food, lavatory experience"
Cons: "Small carry and carry on bag"
Pros: "We were numb from a long flight over the ocean. Pleasant flight with helpful crew, and it helped that some of them knew English."
Pros: "Nicest flight attendants, good food. Best international flight I've had."
Pros: "Glad to make it to Japan safely and back in one piece"
Pros: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Cons: "They every bad customer service, I never seen before"
Pros: "The cabin crew was professional, friendly and courteous. It's always refreshing to fly an Asian airline for the impeccable customer service. The 787 left me with minimal jet lag. The odd shaped pillows provided great back support."
Cons: "The seats were comfortable but old fashioned. The WiFi was spotty and it would have been nice to have Asian food options."
Pros: "The fact that everything is included with the flight makes it very easy to fly with JAL. The staff was friendly and helpful when I was checking in. The agent tried her best to get me a window or aisle seat but was unable to. That didn't matter though. Airlines in the US should learn from them and treat their customers the same way."
Pros: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Cons: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Pros: "Sitting in the Economy section, I was lucky to get the two seats next to me empty so i was able to stretch and sleep. Before the flight landed, the head flight attendant came to greet every passenger and personally thanked them for choosing JAL. I've flown on JAL several times and thus had never happened so I was pleasantly surprised."
Cons: "Economy Class seats are uncomfortable for long haul. Wish they could do something about it. Some of us dislike rice crackers and peanuts as welcome snacks so a different option could be nice."
Pros: "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."
Pros: "Last minute accommodation for Muslim meal was awesome!"
Cons: "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
Pros: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Pros: "Good food and excellent service On time"
Cons: "There are not much choices for movies News uses Japanese only"
Pros: "Dreamliner 787! Great staff. Efficient. Good food."
Pros: "I didn't die"
Cons: "Plane was a bit old, headphone jack barely worked and the screen was scratched to hell"
Pros: "My seat and my son's seat were booked apart on the both flights. So I requested the representatives at the check in counters at both airports to change our seats so that we could seat next each other. They were willing to help us out and we got the great seats. They had to ask other customers to help this out, too. In the airplanes, the flight attendants were extremely helpful and friendly when we asked them questions and favors, with nice smiles and calm quiet voices. No wonder the atmosphere was very relaxing and quiet during the both flights. The leg room was roomier and the facilities were newer. When I saw three pilots bowed to the customers before getting into the airplane, I felt they were very professional and ready for their jobs."
Cons: "Some food items were too Japanese. Dried Natto snack was especially weird for my son."
Pros: "I loved the service, the toothbrushes in the bathroom, the cleanliness of the bathroom throughout the flight, the snacks, and the kind flight attendants. This has been my best experience flying to the US from Asia! I would love to take Japan Airlines again as I was incredibly impressed by their services."
Cons: "The lack of quality movies and the way it was organized on the screen. They could organize movies and TV shows by categories instead of one big movie section."
Pros: "For a little bit more cost than regular airlines, JAL makes you feel like you are flying a better version of business, while still being in economy."
Cons: "No complaints."
Pros: "Excellent service--excellent food (ice cream included in coach)."
Cons: "Loved everything."
Pros: "Overall service was excellent."
Cons: "There are small metal boxes under the from seats in coach which resulted in less leg room. For such a long flight to have leg room limited even more than normal was quite uncomfortable."
Cons: "Screen was small and movies start at certain times."
Pros: "everything! especially this one very cute flight attendant, I loved her."
Cons: "All was great, no complaints!"
Pros: "Boarding at Narita was excellent. Comfort in Economy isn't great, although as expected. The food was good, the crew excellent."
Pros: "Jal shut off online check-in for non-Japanese so you can't choose a seat assignment. You can't do it over the phone either. This disservice was my main complaint about the flight. Plane was uncomfortably hot for the first 4 hours. Rest of the flight was fine."
Cons: "There was an uncontrolled child kicking my travel companions seat and screaming for much of the flight. I’m not sure what United could do but relocating us or the passengers with the screaming child would have made the flight more comfortable."
Pros: "The plane was ghetto and old and there was only one tiny restroom for the entire economy class."
Cons: "A newer plane with more restrooms would be great."
Pros: "Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety."
Pros: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Cons: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Cons: "Bigger seat, but compared to other experiences it was very good."
Pros: "Crew were super attentive. Friendly and helpful. Food was decent. Nice change from standard fare."
Cons: "This seemed an older plane so the size of the economy class seating harkened back to the days when your legs were numb halfway through the flight."
Pros: "The crew was very good."
Pros: "The crew was fantastic and the food was very nice."
Cons: "It really would have been nice to have a vegetarian option!"
Pros: "Service, crew, seats, punctuality"
Cons: "Bad food, cold coffee and tea."
Pros: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Cons: "No complaints, I would say....ANA the best,!"
Pros: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Pros: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Cons: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
Pros: "Staff Many empty seats"
Pros: "Everything about this airline made my flight pleasant. The staff were polite and accommodating"
Cons: "Couldn’t print or get boarding pass for this connecting flight which was a bit annoying. Other than that, everything was amazing"
Pros: "Service by the crew and how boarding is organized by different queing lines for quick and more efficient boarding process."
Cons: "The personal entertaiment touch screen worked intermitently. When the touch screen did not work, i had to use the remote control to do what i want it to do. Boarding process experience can be improve with better sign for the queing lines and have boarding crew station at end of every quing lines to make sure all passengers are queing in the correct line."
Pros: "Good service, food"
Cons: "Too many announcements the whole flight Wake you up 2 hours before landing by turning on lights, activity (too much time, need more sleep)"
Pros: "Boarding priority with kids, food choices, flight attendant so nice ans caring, kids friendly and child meal is nice and tasty"
Cons: "Very limit kids entertainment"
Pros: "crew from the check in to airplane very good"
Pros: "Food and service was excellent."
Cons: "Seats in economy were narrower than other airlines."
Cons: "I wish I had mentioned that I was pregnant. Then maybe I didn't have to sit in middle seat..."
Pros: "It was OK. Time was the same as Asiana and Korea Air."
Cons: "I don't Japan airport."
Pros: "They had a lot of Great Movies! I was able to catch up with Kong, James Bond, The Great Wall and much, much more!"
Pros: "They made a special dessart for my niece and her husband for their honeymoon trip."
Cons: "Not realky."
Pros: "very comfy, great ground handling crew"
Pros: "Courteous and friendly staff, clean aircraft and on-time schedule."
Cons: "There was nothing I did not like."
Pros: "Not much to complain about. If the snacks can be provided at the galley freely, that would be perfect."
Pros: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Cons: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Pros: "My 96-yr-old father was given an airport wheelchair after we checked his own transport chair. He was wheeled through security and to the departure gate. We were advised they changed us to a bulkhead row w/an unoccupied seat adjacent to his. Twice during the flight one of the flight attendants came to tell him that she would help him off the plane so to wait for her after the rest of the passengers disembarked. The meal was very tasty.Chicken karaage was not crispy but I wouldn't expect it to be. The rest of the items were well seasoned with the right consistency. Dessert was a flan custard with passion fruit sauce (very Hawaii!), even including a few seeds from the fruit as garnish."
Pros: "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
Pros: "Fan tasting service by the crew members from the point of check in. Very attentive to all details."
Pros: "The flight was less busy than usual (it was an Easter Sunday departure) and so service was a bit more relaxed and friendly than usual instead of just efficient. Left gate a few minutes early and arrived 20 min early in Tokyo. Flight time is pretty good - 8pm departure which gives time for a relaxed day sightseeing in Dusseldorf before going to the airport in the late afternoon, Arrival in Tokyo is about 2pm which would be a good time to check in to hotels and relax. Food was good - dinner after take-off and a brunch-type meal a few hours before landing. Entertainment system is also very good although I'd flown a lot recently so seen the films I wanted to see already. Sometimes ANA are just "good" but this one was the best one I've flown recently."
Cons: "Surprised that their recently acquired 787s don't all have WLAN! Wanted to do some work ... but ... maybe enforced disconnection is a good thing sometimes :)"
Pros: "The food. the personable flight attendants. The whole experience is amazing."
Cons: "Lack of English movies on the ife. Mediocre headphones in business class."
Pros: "Nice new plane"
Cons: "Delayed boarding"
Pros: "The middle seats were seperated, so I had my own arm rests"
Pros: "staff was great in business"
Pros: "I liked the plane! Beautiful and new, the Boeing 787 Dreamliner was a pleasure to ride in. Staff was as pleasant and helpful as they always are on ANA and despite the long delay due to an engine repair, the ANA staff conducted themselves incredibly professionally."
Cons: "It wasn't such a bad experience for me but the plane did have a mechanical failure and the part was not in stock in Cambodia so had to be flown in. That resulted in a 24 hour delay. The ANA staff were excellent and did take care of us well."
Pros: "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
Cons: "There was no Indian or vegetarian food. Luckily, my wife carried home-made food."
Pros: "Service and so much free drink."
Cons: "Headset wasn't working propperly."
Pros: "Time no delayed, Crew very nice, Nice and clean aircraft."
Cons: "No ice cream serve on board"
Pros: "Boarding was the fastest I've ever seen on an international trip. Thank you!! And the flight arrived earlier than anticipated. So travel was great."
Cons: "Tight quarters in the economy class were much less comfortable than the ANA flight to Narita. And why isn't there at least a curtain in front of the restrooms - there's way too little privacy in that regard. One should not be able to see the toilet from 10 rows back whenever the door is opened!"
Pros: "Food very good.. I like it. I will go again. I want to come back"
Pros: "Movie Selection was awesome on the Vancouver-Narita trip. I thought I was gonna miss the my last leg of the trip to Okinawa on a codeshare with ANA. As the Vancouver leg arrived a bit late. But the ANA staff found me and told me I had a later flight because of a 20 minute delay! It was awesome service, they also gave me a ride directly to Haneda Airport as that was where the later flight was."
Pros: "Great food as usual. Really friendly crew."
Cons: "Seats are a little too narrow for wider-shouldered passengers. Lacks English entertainment options compared to some other airlines for such a long flight, and lacks WiFi"
Cons: "Delayed for an hour and a half because of a flat tire"
Pros: "The entertainment options was awesome used the on board wifi and the flight cruised by"
Cons: "Boarding and deplaning is always such a hassle"
Cons: "Could have been better without mechanical issues, delay."
Pros: "I liked that the armrest came up and that the walkway was a bit wider than other airplanes."
Cons: "Larger seats"
Cons: "more room, better boarding procedure, on time take off"
Pros: "Crew was good"
Cons: "Plan was in poor condition and needs updated and cleaned"
Pros: "Entertainment was good and flight was clean"
Cons: "AC was broke took long time to get ac on we all sweat to death on the plan as it was broke and portable starter didn't work so they had to get a 2nd one. Then stewart on plan says American just doesn't have good maintenance on there equipment that is a red flag for sure."
Pros: "Crew was as helpful as possible in explaining the 3 hour delay, but they didn't seem to get much information either."
Cons: "The weather. I have repeatedly experienced delays in connecting through Dallas/Ft. Worth. I will avoid it whenever possible in the future."
Cons: "We made thru customs and rescreening and still 18 minutes early. The gate agent literally closed the gate right I front of us. Argued that they closed the flight. AA closed the gate 8 minutes above the minimum 10 minute gate close requirement. We missed our flight and there was no announcement."
Pros: "Everything was great!"
Cons: "Economy cabin is not meant for anyone over 6' tall. Worst seats I have experienced on any airline. My knees were jammed against the seat on front of me the entire flight. The seats lacked cushion. My legs became numb 20 minutes into the flight. The most uncomfortable flight I have ever experienced."
Pros: "Fast boarding, flight relatively smooth, got to my destination pretty quickly as well."
Pros: "One of our fellow passengers was willing to change seats so my wife and I could sit together."
Cons: "I'm not a fan of American's Basic Economy, where they nickel-and-dime for every little thing. Choosing seats while checking in online does not cost the airline any more than assigning them, so charging for the privilege of choosing your seat is simply a money grab."
Pros: "Crew was kind!"
Cons: "Seats bigger"
Cons: "Leave on time"
Pros: "nice flight attendant"
Cons: "had to board and squeeze into a bus to ride out to the plane. Had to stand for a really long time waiting for all passengers to gert on bus"
Pros: "Crew was good"
Cons: "They moved us to 6 different gates and took us off a plane due to computer problems."
Pros: "It was a quick flight! The crew was nice & the landing went smothly!"
Cons: "It was a full plane!"
Pros: "Considering the price we paid for our tickets is the the only drawback I keep coming back to when I think about the VALUE of what I paid for.the entire flight. The overall experience was good throughout; from the airport on both ends of the journey to the actual inflight experience. I'm not sure how much of an influence the airline has on the airport part of it all, but the check-in process was good. The self check-in machines for AA were a little "buggy" and difficult to navigate but helpful staff was readily available as were the short lines. I am 6'2" and was impressed that I had adequate leg room in my seat."
Cons: "We paid a lot for our tickets even though they were purchased months in advance. Then when it came to seat selection, there was none. Our party of three, which was husband and wife plus friend, were all seated separately. We could have opted for "pay extra" seating, but even that did not get us together, so we opted out."
Pros: "The flight wasn't full and so there was more space to spread out than is normal on long-haul flights."
Cons: "For the second time on a Madrid/JFK flight in two weeks, overhead lights were broken for some seats, which is absurd for a 7.5 hour flight. Luckily, my flight attendant was kind enough to allow me to change seats to one in which the overhead light was actually working. Unfortunately, the plane was so busted that even though my overhead light was working, the headphone jacks in both of the seats that I had access to went off in the midst of food service, and as far as I could tell was never reset. Finally, and most appallingly, one of the flight attendants was completely out of control, and during the boarding process repeatedly and loudly scolded passengers. During service, she rammed the food cart into multiple seats so hard that food flew out of it onto the floor. Rather than apologizing to the customers whose seats she had rammed, she laughed loudly"
Pros: "We got to our destination safely, and American provided us with extra legroom seats."
Cons: "Service was curt and there was only phone-based entertainment."
Pros: "The staff was very helpful in assisting nearby patrons, attentive to the people with disabilities, and carried through smoothly."
Cons: "Few staff people were clearly having an off day and seemed very unfriendly and crabby, especially obvious when almost everyone else was so friendly and attentive. Makes them stick out like a sore thumb."
Cons: "Plane was delayed 1.5 hours. Rental Car reservation was at a location 30 miles from the airport, not the airport rental location. Had to transfer reservations which cost an extra $30..."
Pros: "It was a very good fight"
Cons: "I didn't like the fact that the gate kept on changed 3-4 times and that it was delayed for an hour"
Cons: "The only problem that I had with my flight is that my luggage did not arrive on the same flight. Possibly due to my connecting flight from DCA to JFK. Both American Airlines and British Airways reassured me that it would be at Gatwick Airport when I arrived. Unfortunately, it did not. It took approximately four days to get my luggage. This was definitely a lessons learned."
Cons: "Having to step down very steep stairs after an overnight flight and then board a bus whose driver is not sensitive to the fact that many are standing when he makes right angle turns. It was cool outside as well and all my winter clothing was in my checked bag. I had not known I would be exposed to the elements at the end of the flight. I could have been warned!"
Pros: "This was a horrendous experience."
Cons: "I've had flights canceled before, but clearly American Airlines/ JFK is not equipped to manage. American Airlines online hung up on me after 24 minutes of being on hold. I waited in line for 2 hours to get on another flight home and the attendant first suggested to fly me to Charlotte then Cleveland where I would arrive a day late after I'd been traveling with my elderly parents for 24 hours. Additionally, once we changed flights and had to go to Newark, it took an hour to print (yes, print) our new itineraries for United and then when the cab should have arrived immediately, we waited 45 minutes. I was displeased."
Cons: "American Airlines flying out of DCA is highly disorganized. I will look to fly to Washington-Dulles next time, or just avoid American Airlines altogether."
Pros: "The flight delayed 6 hours."
Pros: "Not over crowded"
Pros: "Said it all above"
Cons: "Said it all above"
Cons: "Delayed flight"
Cons: "Flight departed approximately 5 hours late, excuses given by employees didn't make sense."
Cons: "I despise Heathrow. I'll only go there or use an airline there as a last resort."
Pros: "left early and arrived early. cabin staff was friendly"
Pros: "Staff was nice."
Cons: "Again boarding and unboarding was very slow."
Pros: "we didn't crash"
Cons: "EVERYTHING ABOUT THIS FLIGHT WAS MISERABLE, but particularly the fact that we are packed in like sardines in a can. I'm 5'3 (on a good day) and weigh less than 115 pounds and those planes are UNBEARABLE. If I had been sitting next to one of the 100 obese people waiting for that flight I would have had a mental breakdown. No joke. I realize you are trying to be profitable but making your customers miserable is not the way."
Pros: "Sat in the exit, very nice and comfortable Crew was very well dressed and polite"
Cons: "Boarding was very disorganized Flight was almost an hour late After getting on the plane, there was at least another 20 minute delay"
Pros: "We arrived over an hour and a half early which was great after our previous flights delays. Crew was great and the food was good."
Cons: "multiple delays from American airline in Madrid and Chicago, not giving me good alternative, not owning the issue, multiple flight chnages"
Cons: "Late by 40 min"
Pros: "I must say the in-flight crew, 2 gents and 1 lady for the first class were so friendly and ..... Happy!!!!"
Cons: "It's cold in Ohio"
Pros: "Ontime working airplane with good crew"
Cons: "Setting is crowed especially when person in front reclins entertainment does not support many android and no kindle device"
Pros: "Everything was ok."
Cons: "I STRONGLY dislike how the airline acts as if they are the immigration and they demanded that I buy a very expensive plane ticket to show that I would be leaving Argentina within 3 months. There are so many expats in Buenos Aires and they all buy tickets in Argentina to go to Uruguay within 3 months. Upon showing the immigration of Argentina my USA passport at the entry, they have NEVER asked me for any kind of proof that I would be leaving within 3 months. At first I started to purchase a ticket to Uruguay by boat and the attendant even asked me the website of the boat because she told me that these problems come up all the time for expats going to Argentina for longer than 3 months. You are ONLY AN AIRLINE. YOU ARE NOT THE IMMIGRATION OF ARGENTINA. Having this said, I never plan to fly Avianca again."
Pros: "They were able to use the electronic boarding pass through the app which is nice. Boarding was really quick."
Cons: "The overhead bins didn't have enough space for carry on for everybody flying."
Pros: "Like I said before the crews were on time. The seats were comfortable and big enough. Everyone on the crew were very nice and made sure we were informed of procedures."
Cons: "There is nothing I can say negative."
Pros: "Snacks were good. Staff was nice and accommodating."
Cons: "Plane was old and uncomfortable. Part of the paneling in the wall wasn't lined up and looked like it was cracked and loose. Dear pocket back was falling off and my tray table was cracked and leaned towards one direction."
Pros: "Fares were great"
Cons: "No update for upcoming travel arrangements"
Pros: "The stewardess was professional and engaging; very helpful."
Cons: "I would have liked to watch a movie, and I don't believe there were any monitors."
Cons: "Didn't take this flight"
Pros: "Bad service Unfriendly crew"
Cons: "Considerate staff and crew."
Cons: "Delayed flight missed connection and had to a different flight then a two hour bus ride. Delaying my day by 6 hours. Also the gate changed without any announcement or communication via email or text by the airline."
Pros: "The flight left on time and we got to our destination early."
Cons: "The flight crew. They stood in the back area of the plane and chatted extensively instead of collecting trash, etc."
Cons: "I ordered a wheelchair for the Denver layover. Had to wait 20inutes for one to come, almost missed my flight"
Cons: "THIS FLIGHT WAS VERY DUSTY AND DIRTY ALONG THE WINDOW SEATS. It looked like no one had dusted in a very long time."
Pros: "No assigned seat. Almost did not get on flight. No explanation offered."
Cons: "Super cramped. Few in flight services"
Cons: "In an effort to maximize profit you give up comfort. I bet you could charge more if it were comfortable."
Pros: "Efficient cabin crew."
Cons: "Too many ads on the entertainment monitors that couldn't be turned off."
Pros: "Nothing stand out. The crew was good."
Cons: "I booked a window seat weeks ago. UA somehow put me into a middle seat without notifying me. The 737 seating space is very tight. There is no entertanment to talk about; you pay for everything via directtv."
Cons: "The plane was late, the gate was changed after being brought to the first gate by wheelchair, the plane interior did not smell fresh. It had an unpleasant lavatory smell."
Pros: "Long day flying already. Many flights to CLE were delayed, but ours was cancelled. The staff was kind enough to get my mom a seat on another flight that day, which was good as she was out of medication after traveling two weeks. 3 of us had to fly standby. The staff said we would automatically be added to the next flight's standby list if we ddin't make it. That was bad information - it didn't happen."
Cons: "Disapointed with the service and lack of accommodation after our flight was cancelled."
Cons: "The flight was very hot and uncomfortable!"
Cons: "We were in Cleveland and our flight got cancelled. We confirmed a flight out of Canton. Drove the hour only to find that flight to be cancelled also. Drive from Canton to Chicago and arrived at about 2 in the morning. We had tried to change our flight to leave two days earlier. The fee for changing flights was more than the tickets were initially but when you cancel it its tough break for us."
Cons: "Delayed for 4 hours."
Pros: "I made it alive"
Pros: "The price was great, you accomodated my service dog and everything was on time and smooth. All in all, great experience. And i have passed out from fear of flying before, so this says something!!"
Cons: "It took a while to board and the crew on my first flight was not informed of my service animal. They wanted her to go in her bag but they left me alone after i explained and there was no issue on the return flight. I also think a complimentary snack on a 5hr flight is a good idea and can go a log way..."
Pros: "The flight crew let us know we should anticipate turbulence."
Cons: "No entertainment, no allergy friendly snacks, no help from crew with child kicking me while the mother slept"
Pros: "Crew nice and friendly."
Cons: "Free in-flight entertainment should be offered on all flights of 2+ hours through the United app. Had a family with young kids next to me who would have benefited from it (I saw the father trying to connect to it through the app), and overall it would make the flight a much more pleasant experience. After boarding a full hour later than what was originally said, it would have been nice to kick back with a movie for the flight."
Pros: "It wasn't over crowded."
Cons: "When arriving to the airport it was a bit confusing first finding where to get our connecting flight, that may have been an airport problem. But once we got to the right gate our plane was cancel or re-gated/scheduled three times. We had to walk all over the airport with less and less time to spare to make our flight out. When asking for direction or where to go we could never get a straight answer, it seem as if no one knew where to send us. I felt if I was being herded and hustled on getting a flight home, I had no choice in the matter of getting my flight out. If it wasn't for another passenger flying on the same plane we may have missed our flight all together because she was getting alerts on her phone for changes or updates. Once on the flight the air-condition was linking on one of our seat and we were first told to put a blanket over our head until take off, then we saw some empty seats so we asked to move. Once arriving at Cleveland airport we only discover our luggage had not arrived yet, not only did it not arrive we were told it had not yet left London Hethrow Airport and we would maybe get it in 24 hours. This was a problem because some of our personals we needed were in that luggage and we just had to make due and wait and see. We got our luggage the next day only for me to notice my lock was not on my luggage I do not know if this was taken off or I mistakenly left it off but I really do not think I did but I will check with the hotel to see if I left it there. I have always liked United but this really made me think on who to plan my next trip with later this year. And certainly will do my best to avoid coming through New Jersey. :("
Cons: "Flight was delayed over six hours. No explanation was given as to why and the flight was supposed to arrive at 6:45 and we got in at 12:30. Poor service at the gate and then we got on the plane and sat on the Tarmac for an hour with no explanation again. The air wasn't on and not drinks or snacks were offered for our wait time. a disappointing way to end an otherwise great weekend away."
Cons: "Boarded, then sat on runway for about 50 minutes"
Pros: "Eventually the plane came and the flight was smooth sailing"
Cons: "They asked us to line up approx. 1 hour before the plane was ready for boarding. Everyone stood around and got frustrated because no information was communicated to the passengers. No one knew where the plane was or when we would board."
Pros: "Crew was excellent, flight attendant welcomed us with a big smile and helped us with priority boarding with infant."
Cons: "Being a small regional aircraft it was missing on board wifi or entartainment."
Pros: "The plane didn't crash"
Cons: "I was originally scheduled to fly to Cleveland from LGA at 8:30PM. At 12:30PM I got a text from United informing me that my flight had been cancelled. My only rebooking option on the same day was a 9:45PM flight out of Newark. Newark is significantly farther away from my apartment (2 hours vs. 30 minutes) but I took it because it was my only option. After a 2+ hour trip to Newark and going through a disastrous check-in process I found out my flight was delayed until 10:30, then 11, then 11:41. Hardly any real announcements were made until the end when the gate agent stopped hiding. No apologies were made and wasn't even offered water for the inconvenience."
Cons: "I was late to Cleveland. Thank you.... not."
Cons: "Seated in the last row of plane and was continuously bumped by flight attendant as she delivered drinks."
Pros: "Delays handled with curtesy and information."
Cons: "My bag is lost from Chicago to Cleveland. 5 bags needed retagged in Chicago....4 of 5 made it to Cleveland."
Pros: "The crew were excellent. They made up for the hassle of changing terminals at the last minute."
Cons: "When all of the passengers and crew are at the listed gate well before boarding and the gate is changed to a different terminal it adds a lot of stress to the situation. To the crews credit they did not let it effect their professional attitude. I was highly impressed by the employees of the airline to keep things on time and positive. Overall that made the difference between being a bad experience and becoming one of the best flight experiences I have had in years. This flight crew should be considered an example of how to treat customers well."
Cons: "Delayed in Sacramento due to weather which is understandable. However, my connecting flight in San Francisco left 8 minutes early causing me to miss the flight. It was the last flight out for the night.... Had to sleep at the airport for 5 hours until another flight in the morning. My flight in the morning caused me to have a middle seat, which was very uncomfortable for the next 5 hours."
Pros: "The price was right and the flight was direct"
Cons: "Overhead is always a huge hassle. Airlines should just stop offering overhead storage to make embarkation/disembarkation much faster."
Cons: "Boarding was chaotic...front to back??? WHY when opposite works so well!!"
Pros: "Boarded ontime"
Cons: "Sat on runway in hot plane for 45 min"
Pros: "I did not use food or entertainment. No answer avail for not used Crew were great. All crews were great. Helped a lot of people. For all four segments."
Pros: "That the plane finally embarked from Newark to Cleveland."
Cons: "Flight was two hours late. How can a one hour flight be two hours late in the month of May? The blaring ads for Direct TV were obnoxious. You could not control the volume of the transmission. Please ask yourself how many passengers to Cleveland, on a one hour flight would purchase service"
Pros: "Everything was fantastic. .. amazing flight... thanks to the whole crew!"
Cons: "Everything was excellent couldn't ask for anything else"
Cons: "My luggage was not put on my flight even though I watched the agent tag my bags and put it through. Knowing that it wasnt put on the flight no one bothered to notify me or even put it on the next flight out that was about 3hrs after the time i departed. I had to contact United than was told that it would go on a flight the following day.. TERRIBLE"
Pros: "Nice leg room flight crew was very nice and attentive"
Cons: "Gate personnel very rude and unwilling to try to help. Our tickets were supposed to be together but they ended up spaced apart. Gate crew would not work with us to sit together even though there were seats that had opened up together from volunteers getting bumped from the flight."
Pros: "that i finally got on the flight and we arrived safely"
Cons: "when i got to the airport I was told i did not have a seat and to sit down. i think if you purchase a seat you should have one when you arrive. due to people willing to forfeit their seats I was finally allowed to board the plane but it was after the departure time. I know people can have a bad day and dealing with the public can be challenging but I feel that I could have been treated a little nicer and not demeaning."
Pros: "It was a short flight. The desk attendant in Washington was most accommodating. I always appreciate a smooth landing."
Cons: "The snacks were should have been varied."
Cons: "Flight crew great"
Pros: "Very good flight. No complaints"
Cons: "Boarded on time, but had to sit for 40 minutes waiting for de icing"
Pros: "Flight was on time"
Cons: "The reading light was so weak that it was impossible to read."
Pros: "The captain, crew and gate personnel were very friendly and helpful, despite what I think had been a long day for all of them too. I appreciated their efforts to provide drinks for everyone despite the crazy short flight."
Cons: "I was rather annoyed that the inflight video monitors played commercials for the entirety of the flight (almost no one elected to pay $8 for TV on what was supposed to be about a one hour trip). The cabin was obnoxiously bright as a result, and it was difficult to avoid being distracted and irritated by the flickering. United should have those screens turned off unless users pay for them-- it would save valuable energy too, wouldn't it? I was also frustrated that we were delayed a number of times because of mechanical difficulties, but I'm grateful that we took off knowing everything worked. Between the late in-bound crew and the mehanical hold ups, we could have all taken the bus and arrived sooner."
Pros: "The crew were nice enough about it."
Cons: "There was some problem with the inbound aircraft, so we got delayed 4hrs. I should have been there when we took off! The flight was oversold & packed. Theres a surcharge for everything, including TV! But they announced that because of the delay, they would turn them on for everyone. Except they intermittently worked for half od the plane. The wifi was also spotty. Given the poor state of that equptment, I guess I should be happy we got to our destination at all."
Pros: "Generally, I've been satisfied with United flights, but this one tried anyone's patience."
Pros: "The quick time"
Cons: "The plane was too small I was claosterphoic and there was a guy coughing on me the entire flight."
Airlines flying from Ho Chi Minh City to Ohio have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights