Daily cleaning, installation of cabin HEPA filters on flights from Honduras to Washington
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Scores according to KAYAK customer reviews
Cons: "Space on airplanes"
Cons: "The cabin temperature was very hot"
Cons: "Luggage drop was severely understaffed. We had checked in, had boarding passes but there was a 45 minute wait just to drop off a checked bag."
Cons: "The Anchorage airport was FREEZING cold and it was August, maybe a little less AC IS IN ORDER"
Cons: "Food is always bad."
Cons: "Cheerless stewards could perk up."
Cons: "No AC for an hour before takeoff - very uncomfortable. Audio for tv did not work."
Cons: "Hour late and no wifi!"
Pros: "New plane with good features. I was very comfortable."
Pros: "the plane was pretty empty"
Cons: "The times available were terrible!"
Cons: "It made no sense to board an hour and a half before takeoff."
Cons: "Change the movies more ofti"
Pros: "the food was really top notch and service was great and friendly"
Cons: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
Pros: "Easy and on time and Delta Comfort is always the best. Easy boarding process too!"
Pros: "Quick boarding process"
Cons: "Wifi stopped working halfway"
Pros: "Everything was fine. Delta did a great job."
Cons: "The kid screaming in my ear for 3 hours"
Pros: "That we finally arrived."
Cons: "That we didn't arrive even remotely close to when we were supposed to."
Pros: "Total Experience of Flying on this Airline ."
Cons: "No Comment."
Cons: "Cramped seating for premium Econ"
Pros: "It’s was super smooth! Fast service and great customer service."
Cons: "The intercom was a little messed up."
Pros: "It was short and fast."
Pros: "Loved how close the gates were"
Pros: "Great movie selection"
Pros: "Delta did a really good job as always. Cheaper, more comfortable, and a WAY better experience than Alaska Airlines."
Pros: "Not much . The boarding process took forever and the lines through TSA took longer .. no direction to lines and I was standing for 10 min before saying something to someone and they said o there’s another line."
Cons: "Almost everything besides the staff on the plane"
Pros: "Kara was really nice to us."
Cons: "Noisy plane."
Cons: "The plane bathroom was old and junky"
Cons: "Lack of legroom in economy"
Cons: "Food was bad."
Cons: "Poor WiFi. Paid extra to get it, but didnt sporadic at best."
Pros: "None of it!! Poor selection"
Cons: "All of it. Again poor selection"
Pros: "Boarding super excellent! Also: Best landing I've ever experienced! Props to the pilot!!"
Cons: "Paid $28 for a Wi-Fi package that didn't work. No refund...."
Cons: "There was a kid screaming on both flights and t was not a good time"
Pros: "Nice and attentive staff, smooth on and off."
Pros: "Boarding was easy"
Cons: "Arrived 15 mins late and then taxied for another 5-10 mins."
Cons: "I was starving because of my short connection time and couldn't have lunch - wanted to eat something solid and they just had boxes with fruits and cheese."
Cons: "Snacks if possible"
Cons: "horrible boarding management in SJC."
Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"
Cons: "Enforce your baggage size and number limits. A significant number of passengers take bags onboard that are oversized."
Pros: "The landing experience."
Cons: "The organization of serving meals."
Pros: "I enjoyed not having a layover."
Cons: "I do not like being charged to bring a bag. I feel like a 560 fee should include a bag."
Pros: "Plenty a space between seats. Ver confortable seats and small entertainment screens!"
Cons: "Better selection of movie?"
Pros: "Time and service were excellent."
Cons: "Food. I don’t mía be to pay"
Pros: "I wi not use aeromexico again"
Cons: "Everything, see prior notes"
Cons: "Need water"
Pros: "The entertainment, and service inside was very good."
Cons: "Boarding process was disorganized and confusing."
Cons: "Was not allowed to board the plane, this causing me to miss my flight."
Pros: "We were given 100 different excuses for our overnight delay and processing all the passengers took much too long."
Cons: "Tell the truth and be prepared to resolve it quickly. We waited on the plane for more than an hour and then again in the airport to get our new tickets and vouchers that no restaurant would accept."
Cons: "I have nothing to complaint about Aeromexico is truly a good airline, friendly and. Has good customer service. We were very satisfied with our flight. Thank you"
Pros: "Very friendly and helpful crew"
Cons: "Getting seat assignments at front desk was confusing and a little hectic"
Pros: "very nice timely flight, overall great attention to safety and professionalism, also had plenty of space and great entertainment!"
Cons: "one more pass through cabin with a snack on the 5 hour flight would have been nice!"
Cons: "Will not travel with this airline again"
Pros: "One of the meal options was vegetarian. When I asked the flight attendant about it (I’d forgotten to request a veggie meal) they mentioned there was an extra vegetarian meal and got me that instead, which was even cooler."
Cons: "My screen didn’t work / worked erratically. Luckily there was nobody in the middle seat next to me and I could use that one."
Cons: "No access to video No leg room"
Pros: "The food, space and movies!"
Pros: "Service was good! Didn’t have problem"
Cons: "Flight was on time nothing to say went bad"
Cons: "Check in took more than 1.5 hrs. Traveling with two kids an a baby is challenging enough and adding all sorts of incompetente and lack of help makes traveling a nightmare Also crew allocated seating all in diferentes rows which is not acceptable when traveling with small kids. Once we went to the boarding gate we forgot a piece luggage and we ask Assistance after boarding still at the gate and crew told us they could not do anything as they are user of gate space not the owners #WTH"
Pros: "The crew was very nice helpful and always there in case of questions. We arrived earlier for about 18 minutes it was unexpected but good. Thank you."
Cons: "This time the flight had a no service bathroom in the back so because of that there was a huge line. I think in those situations the first class bathroom should be an option to use it was a little or more than that for some passengers because some times is hard to wait. But first time this happens and is not the crews fault. Thank you"
Cons: "I have traveled all over the world. From China to Peru, name it and I’ve been there, and I have never been treated more poorly as consistently as I was by Aeromexico today. After forgetting the bottom of a piece of paper I was not told I needed to keep with me (it was given to me when I landed in Mexico), I was turned away from the gate minutes before boarding. I was told to exit the terminal (with no options as to what to do with my duty free purchases) and pay a 600 pesos fee for a new piece of paper. Ok, fair enough. When I get there, they don’t take credit cards. Aeromexico shrugs their shoulders yet again. I run across the airport to another terminal to get cash to pay for the silly paper, run back to get it, sprint across the airport (again, with ZERO help from the airline getting through security to make my flight) only to have the door closed in my face. Defeated I walk to the module in the terminal to ask for a new flight to be told I have to exit the terminal AGAIN. I ask what I do with my duty free purchases (bottles of tequila I cannot bring in again) and I’m told I should check them in with my luggage. After informing the agent I don’t have luggage (it was a short trip) i was told I would need to purchase luggage. THEN, I was told my rescheduling fee for the flight would be $720, a full priced fare. Never flying Aeromexico again. I’ll take 3 planes on American before a direct flight with them. Enjoy."
Pros: "We think the upgrade to AM Plus was worth it."
Cons: "Crew not attentive. Announcements in English were almost impossible to hear - need to be louder. Video screens were very limited: no games to play, no instructions on how to use it, and map of route was inflexible."
Cons: "We chose seats. Those seats were not ours when we flew. My daughter and I were put in middle seats in seperate rows in the back. Obviously Kayaks program is very faulty. It was my first booking with them and my Last."
Pros: "Very friendly staff/crew, sufficient leg room even in a regular seat. Hot meal."
Cons: "Zero entertainment options available - the computer screens didn’t work at all, no movies, music, map. Also no functioning WiFi as advertised (on either flight) and the machine would only barely and intermittently charge my phone."
Pros: "Both international flights to and from Mexico City were exceptional. The staff was very nice and the plane was very comfortable. I will choose them again next time I fly to Mexico."
Pros: "I had plenty of leg room."
Pros: "I like that I and my luggage arrived at my destination."
Cons: "Flight Delays: It happens, BUT every flight, but 1 was severely delayed leaving, arriving, and then departing again. The only flight that left and arrived on time was Guatemala to Mexico City. Mis information from Flight Crew: Aero Mexico flight crew put everyone in a panic on flight from LAX to MEX and Guatemala to MEX by saying that everyone had to pick up their luggarge.. even if you were just in transit to another country. Once I went down and asked Information, they stated that I did not need to pick up my bags as they would in fact be transportated to my final destination. When I told AeroMexico about this.. they didn’t seem to care that they were saying something completely different to everyone on their planes. In the future I will avoid booking with Aero Mexico.. I felt vulnerable and that Mexico didn’t have its clients in their best interest. Additionally, their lack of WiFi is embarrassingly cheap of them. Guatemala has free wifi, I assumed everywhere provides wifi for its visitors. Mexico supposedly gives you 5 min free and they don’t make that easy to access."
Pros: "Service and entertainment on board was excellent."
Cons: "Flight did not leave on time."
Cons: "No wifi"
Pros: "Same as above."
Pros: "A long story short, I had to check my carry-on bag in order to get sealed duty free liquor through the Mexico city airport. I was able to eventually get the bag checked gratis due to the circumstances. It took half a dozen AeroMexico staff to get there, but I did."
Cons: "Flight was too hot, like they forgot to turn the AC on"
Pros: "Aeromexico was very accommodating even though I was late, got great seat and even food!"
Pros: "Everything was great. It was a red eye so only snacks and drinks were served but they were sufficient. The flight had plenty of room"
Cons: "There was nothing about the flight that I didn’t enjoy"
Pros: "Having a direct flight from Mexico City at a great price with excellent service, what's not to like about it!"
Pros: "The crew is great, and the comfort of the airplane was outstanding!! Really happy with the whole experience."
Pros: "Staff was very friendly and helpful."
Pros: "They offer food and entertainment its good. Also is amazing to flight none stop to Mexico City"
Cons: "Getting to Mexico or leaving Mexico is a hassle if you are in a wheelchair. They have a really poor service, I really struggle since I was flying by myself."
Pros: "Food and entertainment was good, everyone was profesional"
Cons: "The waiting time when boarding"
Cons: "I didn’t like the food"
Pros: "I like everything about, food was good, entertainment was good crew was good. They give you free beer or wine"
Pros: "Nothing they cancelled my connecting flight"
Cons: "First time flying with Aeromexico and it will be my last. The cancelled the flight just when we are about to board and have not responded or compensated me for my substitute flight to get home."
Pros: "Entertainment, food, service, it was awesome!!"
Cons: "Amazing flight"
Cons: "It was a horrible flight because the plane did not land in Mexico city due to fog. The plane was about 600 feet from the ground and then diverted to Acapulo. We sat on the plane for 3 hours then waited in line for an additional 4 hours to get another flight. Then when we got to Mexico city, our next flight was canceled after boarding the plane. Again their excuse was due to weather. All other airlines were landing and taking off just fine. Aeromexico did not compensate us and we ended up spending the night in the airport. We will never fly Aeromexico again!"
Pros: "Most everything was fine, on time, nice crew, good entertainment..."
Cons: "Avoid this food like the plague, disgusting."
Pros: "The crew it’s the best"
Pros: "Again, the seating is more than adequate. I discovered a person who couldn't read her ticket stub correctly had taken my seat, but instead of insisting that she move, I asked if I could have an emergency exit row seat and was told "Yes," I could. I had to whole row to myself. Those seats, while as comfortable as the rest, made the screen mounted on the back of the seat ahead of me a little hard to see because of the greater than usual distance between the seats. But there certainly was a lot of legroom!"
Cons: "The only thing I didn't like was an aspect not totally in Aeromexico's control - the disembarkation system and the ugly process of Mexican immigration. The plane was left parked on the tarmac somewhere in nowhere'sville, making a trip to the terminal by bus necessary. The bus waited and waited and waited for a wheelchair to arrive from the main terminal to allow two elderly passengers to be removed from the plane. All in all that process took more than a half-hour (making the two-hour connection time more anxiety producing). Then the bus sat outside the terminal for another 10 minutes with no explanation being provided to the passengers worried about making their connection. To top it off, once the bus doors opened the passengers were ushered into a large hall filled with hundreds of passengers all having to get through Mexican immigration - during lunch hour or something, for there were only six officials actually asking questions and several empty inquiry windows that could have been operational. I finally got to an immigration clerk just 15 minutes before my connecting flight was to take off - breezed through the interview and got the passport stamped, and then had to run to dump the luggage onto another conveyor belt leading I hoped to the connecting flight. An Aeromexico staff person asked me "Seattle?" and when I answered "YES!" was ushered to a waiting electric golf cart that whisked me close to the ramp to Gate 57. Without that additional help I'd never had made the flight. Mexico City is NOT a place to try to do a plane connection in less than 3 hours!"
Pros: "The service was great, they fed us on the plane and it didn't cost more!!"
Cons: "The airport in Mexico City was confusing and there was little help knowing and finding the gate for both flights out. If i hadn't flown a lot i would have been in trouble."
Pros: "They rebooked us on a non-stop united flight"
Cons: "Charging ability, a movie, free bag would be nice"
Pros: "We will unfortunately think twice about ever flying with AeroMexico! We think they are terribly disorganized, the lines for counters and loading were OBSCENLY LONG - AND - THEY LOST OUR LUGGAGE! It took them 2 days to return my husbands backpack and 3 days to return my suitcase. 'Customer service' was a joke and the online form system seemed to be glitchy and/or broken. Grrrrrrr..."
Cons: "Bad customer service, nobody on the phone (when we could actually reach a human) knew what was going on! The online lost luggage forms were a total broken mess. Disorganized and LONG lines :("
Cons: "I am still waiting for my connection in Mexico City as the flight was 2 hours delayed in NY. I am missing a big family event due to inneficiency."
Pros: "They held the flight for us."
Cons: "Something to eat"
Cons: "I have never been on an AA flight where the entertainment system has worked all the way through. Additionally, when willl there be plugs on these planes? In a six and half hour flight where you need to use your device (when the system is working), this seems like it is a little old school"
Pros: "I was moved up to seat 9E from 16E move leg room makes a difference"
Cons: "I had started a movie on the earlier flight but I could not finish it because it was not offered on this flight"
Cons: "Bigger seats"
Pros: "Great Crew"
Cons: "More drinks"
Cons: "Better snacks."
Cons: "Wider seating"
Pros: "nice entertainment when you use the AA app."
Cons: "Unbelievable turbulent and bumpy ride. Not AA's fault but the question was "how was the trip?" It was a white-knuckle ride."
Pros: "that it's over."
Cons: "sat on tarmac for 45 minutes! AFTER landing... unacceptable."
Cons: "Everything. My first leg of this trip was the worst flight I had ever been on and this leg lived up to that standard"
Pros: "The attendant in first class was really good at his job. The rest seemed a bit lost"
Cons: "The food. The "lasagna" looked and tasted like it came from chef boyardee can"
Cons: "Well organized loading, consistent beverage service"
Cons: "Weather related, mostly, so not AA’s fault"
Cons: "One crew member is not particularly helpful when passengers needed assistance."
Pros: "- entertainment - smooth boarding"
Cons: "- very small airplane for a 6 hour flight - no comfort seats"
Pros: "Seats in general Economy ended up being fairly comfortable and headrests would bend enough to actually support my head while sleeping. Nice to have granual baggage tracking info in the AA app."
Cons: "Overhead entertainment video quality was horrible. Awful user interface for trying to figure out and use the personal device streaming entertainment. Did not order food on the flight, but options were very limited for a 5.5 hour night-time flight (8p EST -> 11p PST)"
Pros: "Both the departing and returning flights departed in schedule and arrived a solid half hour early. Staff was accommodating and friendly, and very helpful with me juggling luggage and a toddler by myself."
Pros: "The fight was not over crowded."
Pros: "seating assignment"
Cons: "wish the crews were more pleasant. some were pretty rude to some passengers"
Pros: "The aircratf and on time operation"
Cons: "Gate agents not following AA.com policies to charge extra fees"
Pros: "Was on time."
Cons: "Not eventful."
Cons: "Left s half hour late because they had to shift cargo, then we taxied on the runway for what seemed like a half hour. My wife and I purchased our tickets in July but could never pick our seats and ended up 9 rows apart."
Pros: "Flight was great. Crew was very attentive and the flight was under booked giving my wife and I an empty middle seat. The entertainment was vast consisting of movies and TV shows to pass the time."
Pros: "Early for arrival!! Love that!"
Cons: "No entertainment and no gate printed on my ticket. My flight to Dallas was delayed and I had to waste time figuring out what gate to take a train to."
Pros: "Left on time, relatively comfortable considering I had already spent almost 9 hours on a previous flight, landed 30 minutes early"
Cons: "Mixed feelings about the entertainment app, I was pleased that something was available at all, however had the person sitting next to me not mentioned I needed an app to watch the in flight entertainment moments before it would have been too late to use the internet to download it, I would not have been able to use it, unless paying for a limited time package from AA to use the internet to download the app. A better job of advertising of the gogo app is needed more than the booklet in the seat pocket. Also I was only able to watch one movie, after that the system kicked me out saying high usage was making it not work for me. The gate changed a couple of times which had me trawling up and down the H and K concourses, could have done without that after the 9 hour journey I had already taken."
Cons: "no charging station"
Pros: "Comfortable, very friendly helpful staff"
Cons: "Nothing, well I miss the movies shown on their divides rather than my tablet"
Pros: "Everything was great, but they didn't serve ANY complementary food on a 5 hour flight. What happened to lunch?"
Pros: "Lovely service, but less comfortable plane... nothing terrible though"
Cons: "Dry / borderline rude staff and hostess. Dated plane. Tiny seats. But that is pretty much the baseline of airlines in the US. When will carriers start to take note from International carriers..leaps and bounds ahead."
Pros: "Long walk and less than an hour. Very difficult for senior. No assistan e available."
Cons: "The pain from carrying bag between gates"
Pros: "Helpful crew"
Cons: "Would have liked to be able to power up digital devices"
Pros: "Other than a 2 hour delay due to a mechanical issue (identified after everyone boarded) the flight was ok. No electical connections for equipment. That would be an improvement. Also, out of a lot of meals that people request, and that was at the beginning of service in the premium seats."
Pros: "He enjoyed everything about the flight it was comfortable the crew was excellent he met nice ppl thank you for the safety and class."
Cons: "Longer flights should have screens in the headrests"
Cons: "Going through immigration in Dallas is a disaster. The wait is eternal. None-US passengers seemed to get processed faster."
Cons: "Despite arriving more than an hour ahead of time, I had to wait in a long line to get to the ticket counter and by the time I got there the assistant refused to check my bag. I then had the choice of catching another flight standby, possibly not even arriving on the same day, or changing my ticket for an obscene amount of money. I hope to never deal with AA again."
Cons: "Flight was late. More than doubled my layover time"
Cons: "The captain announced that the flight crew exceeded 9 work hour per day due to the takeoff delay so the passengers were forced to sit and wait in a stuffy stationary aircraft for 2 hours prior to takeoff until a different crew could arrive to service the flight."
Cons: "As it was the continuation of an international flight, I believe I travelers like me deserved to be treated with free food and not just drink and water."
Pros: "left and arrived on time. helpful staff. no glitches. reasonably comfortable."
Cons: "i did not rate food and entertainment because i did not partake."
Pros: "Free beverage"
Cons: "My bag was lost and it still hasn't showed up at the airport. Seems like I would get some kind of credit of some kind for this inconvenience."
Pros: "The pilot was charming, and really hugged Mt. Rainier on the way in - Made for an incredible view in the moonlight!"
Pros: "I was upgraded to the comfort economy after waiting 10 hours at DFW for my flight."
Cons: "After being in DFW airport for 10hrs all I wanted to do was watch a movie on board and sleep. Go figure, my TV didn't work. I called the attendant and she said she would reset them. The "resetting process" took a while. She attempted, and the other stewardess did as well. They said that the TV issue that *some* of the people were experiencing wasn't able to be fixed by them and only by the company that provides it's service. So there wasn't anything that could be done. I know that at least the two guys that were traveling next to me had issues with the tv monitors as well. It was just driving it home that I will never fly on American Airlines again. I don't ask for much these days while flying, it's not like it's a luxury anymore. But the saddest part is that customer satisfaction is completely out of the question. Just pay the extra money and fly another airline. -Deidre Fugate"
Pros: "I did not like have to stay in a hotel room when I could be sleeping in my room I'm on medication I don't even have my medicine with me because American Airlines had engine trouble in Dallas we went back to the Terminal 3 times before they ever got it fixed slit throat me late getting into Seattle and I missed the flight to Yakima I don't feel that this was my fault I didn't nothing to delay the airplanes and I walked as fast as I could to the terminal on in Seattle so I didn't have such a pleasure to little trip but your airline get put me up in a hotel but it's still not does not change the fact I have my blood pressure medicine and about 10 other medications but my blood pressure is the biggest and I will think twice before I fly Alaska Airlines again"
Pros: "I got home"
Cons: "No tvs"
Cons: "Snack service is OK for a budget carrier. It would be worth a bit more to have a sandwich rather than just chips."
Pros: "Employees at o'hare were nice and helpful"
Cons: "The plane was hot and took too long to get off once we landed."
Cons: "interjet hizo un cambio en el horario del vuelo, compre un vuelo con salida a las 10 am, al llegar al aeropuerto y hacer check in me notificaron que el avión había salido a las 8:00 am, no recibí ningún aviso por lo que perdí el vuelo y un día completo, llego a mi destino, Mexico hasta mañana 5 am"
Pros: "The crew was very nice."
Cons: "Entertainment is nonexistent. There was no soap to wash hands in the front bathroom. They stopped serving sandwiches and they only offered beverage service once. I remember they used to offer sandwiches and offered beverage service twice."
Pros: "The crew was very helpful and patient"
Cons: "The flight was delayed one hour. Food on this flight was now downgraded to just potatoe chips"
Cons: "Departure not on time"
Cons: "Takes too long to get luggage out and I got moved without notice"
Cons: "I did not take this flight. I received notification early in the morning that my flight would be 1 hours late. Then as the day progressed I kept getting notified it was going to be later and later so I decided to book an earlier flight on latam airlines. When I recheck led to see when my flight actu"
Pros: "Very kind"
Pros: "In flight amazing / everyone at the gate really bad"
Cons: "Better customer service training is obviously required , no one goes the extra mile for their customers"
Pros: "Everything to the point when boarding and taking off."
Cons: "Problems with luggage. Lady at interjet counter couldn’t find my flight and now i have to pay double for checked bag."
Cons: "no online check in but no proper error message (online check in generally not possible)"
Pros: "11/10 stars on quality of professionalism!"
Cons: "Can’t think of anything!"
Pros: "I'm satisfied with the service"
Cons: "I haven’t received any confirmation about the reservation the day before the flight, and base on the first email that I got from Justfly.com we went to airport 3 hours earlier than 1:55 which was the only time for the ticket, so the flight left at 11:30 am, and we lost our flight."
Pros: "Crew excelente"
Cons: "Yo be on time"
Pros: "Free liquor & Beer."
Cons: "Seats & air conditioning."
Pros: "there was a fail in the plane the crew took to long to inform about it, two attempts to take off and didn't work, so a change of plane, finally I lost about 2.30"
Cons: "keep us informed about it"
Cons: "No vegetarian food - only ham+cheese sandwich. No soap in washrooms First drink served after 2 hours of take off"
Pros: "Flight on time, looks like newer plane."
Cons: "I want a direct flight from Cabo San Lucas (SJD) to Cancun (CUN). Only flight available was connecting in Mexico City, which doubles the travel time."
Cons: "The flight on time, ínstead of delayed"
Pros: "Me gusto el espacio entre asientos"
Cons: "La alimentación muy básica , no hubo ciertas bebidas simplemente no hay era la respuesta . Entretenimiento no hubo en los vuelos"
Cons: "More than an hour and a half delay"
Cons: "Three hours delay, revolting food, disorganized boarding, poor announcements."
Pros: "Comfortable and roomy seating. Women's only bathroom. Pleasant staff."
Cons: "There is no entertainment but is not needed with all of the devices people have."
Cons: "Our flight was delayed due to visibility in Tijuana. We were supposed to land at 1130pm but were rescheduled and rerouted to Hermosillo. The plane hasn’t boarded yet at 8:15am for Tijuana."
Pros: "Luggage was damaged but overall voyage was surprisingly good."
Pros: "The snacks"
Cons: "Airplane didnt have USB ports to charge my devices"
Pros: "service was good but nothing out of this world. nothing special but i got there and mostly on time. i was overall pleased. delayed on the way back but made up most of the time in the air. was supposed to arrive originally at 9:55 but arrived at 10:25. that wasn't too bad."
Cons: "delayed on the way back and no info for more than an hour. my pick-up back home could not find any info on my flight online for a while and it gave him the wrong time of arrival."
Pros: "el orden para subir al avión"
Cons: "los baños olían mal"
Cons: "They didnt let me board the plane because my last name was wrong. I hadnt noticed. I called interjet, they told me they couldnt fix it because it was done though a third party. worst experience ever"
Cons: "with the weather delays and late arrival there should have been busses waiting. WE waited for thirty minutes to get off the plane, maybe longer. It was unacceptable and was the difference in making my connecting flight, ,which i did not make. I felt like there was no effort to help any of us with connection flights or any thought into it."
Cons: "30 minute delay"
Pros: "Arriving I Oaxaca"
Cons: "Mexico City airport. Worst one by far"
Pros: "The punctuality"
Cons: "Bathroom didn’t have water available for washing hands on a FIVE hour flight. It wasn’t never fixed, nor announced overhead."
Pros: "Service crew is very good"
Cons: "The reason that you are in transit in Mexico City and have to board laugage again."
Cons: "Flight was an hour late in departing. Reader board at gate and on the website was never updated so everyone just stood in line for an hour. Then we had to take a bus out to get in the plane. It was crammed full of passengers and once we got up the plane they kept us all locked in the bus for 5 or so more minutes before they let us off to board the plane."
Pros: "comfy seats, free check in and carry-on!!!"
Pros: "Plane always runs late"
Cons: "I got selected for random check"
Pros: "We left early,plane was not crowded"
Cons: "Wait for suitcases and you have to pick them up and put it back for international flights the good thing was that my wait was 3hrs so I wasn’t in a hurry"
Pros: "I don’t think I can blame just the weather. I don’t know what was going on. But the plane kept shaking and the flight was choppy."
Cons: "The cleanliness of the plane. The staff and the comfort of the seats."
Cons: "Lights were shut off in the afternoon and kept off. We could not understand a whispering, muttering word of the flight attendants. No flight attendant at any time walked the aisle to offer assistance or attend to travelers until near the end of the long flight to offer a bag of chips and a drink which mostly were out of stock."
Cons: "The flight was delayed 1:20 minutes. The flight never appeared on the airport screens and we were called on the PA at the last minute... there were like three other flights boarding at the same gate (19) to San Jose and Los Angeles... then as we were going to land the Guatemala Airport but this one closes at 11 pm due to maintenance. Interjet knew about this and still took off. We had to land back in Merida, Mexico at midnight and waited until 5 am again to board to Guatemala City."
Cons: "They would not let me carry on 2 bags that I have carried on on every flight I’ve done in the past year! I had to pay $2 75 usd!"
Pros: "Interjet care was very friendly. Legroom was spacious (in 6'4)"
Pros: "Super great .. I’m having lots of fun .. doing it again"
Pros: "it was cheap"
Cons: "slow, everything was slow"
Pros: "Liked that it was more comfortable and food was actually free in flight."
Cons: "Didn't like the fact that I had to pay at a different kiosk for luggage, was told it was a crowd management thing... me I just didn't like it I would of just payed all up front."
Cons: "Friendlier service."
Cons: "Some kind of compensation to cover the missed shuttle and my time."
Pros: "Love the ability to watch films on my device by way of United WiFi"
Cons: "Better snacks"
Pros: "Better staff"
Cons: "Still terrible"
Pros: "united is united"
Cons: "If the power outlet works reliably, it would be much better. The toilet was really small."
Pros: "Boarding was well organized."
Cons: "Delayed departure about 20 minutes. No food for a 5 hour trip. (Knew in advance)."
Pros: "The fact that we actually left."
Cons: "Delayed and upset passengers. Bad breath from passengers circulating in the AC. FA we're okay nothing above and beyond."
Pros: "The fligt"
Cons: "I dont like no free tv and no free wifi no good"
Pros: "Everything was great except for the food."
Cons: "The hamburger bun was hard as a rock."
Pros: "Every day they take more away from us....the paying customer. ALL major carriers are becoming LCC ( low cost carriers ). Are there no real domestic airlines left. I REALLY miss Continental."
Cons: "I used to enjoy flying. Now I dtead it. There is NOTHING to look forward to. These days you get to pick lhe lesser of all evils. Is there an airline out there that REALLY wants me as a customer???"
Pros: "On time"
Pros: "Service and flighr smooth"
Pros: "I arrived safely."
Cons: "It's a zoo. It's a DIY of checking in and checking your bags in. No staff is around to help. You are on your own. Unorganized."
Cons: "Late late late. Had to run to get my connection. Not Uniteds fault though. SFO too busy. Will avoid in future."
Pros: "The two people that helped."
Cons: "That United had NO remorse for our inconvenience and offered NO compensations."
Pros: "Everyone and everything was great"
Cons: "30 min delays on both ends."
Pros: "Not much lots of crying kids, fully booked, so no escape"
Cons: "It just sucked. Delta on the way to NYC was great and this one was awful."
Cons: "Narrowness of seating."
Pros: "Pretty much the same... things were smooth and staff we very nice and pleasant."
Pros: "The chairs weren't too bad"
Cons: "The staff wasn't friendly"
Cons: "The time"
Cons: "Not enough legroom for someone 6'5""
Cons: "Long delay"
Cons: "Staff was not overly friendly and carried few smiles."
Pros: "Not much, except maybe the price."
Cons: "Rude ground staff (air staff were nice). Several delays and not organized at all."
Pros: "Cheap fare"
Pros: "Airport not crowded. Efficient boarding!"
Cons: "Staff was rude and it was some what ok"
Pros: "The morning cookie was good."
Cons: "It was dirty."
Pros: "No charging docks on plane as military duffle bag open with clothing hanging out on arrival ~ not sure if anything stolen but the threat is very real and it's unacceptable for military bags to be delivered in that manner"
Cons: "Showed up at airport w 2 15 yr olds traveling alone. We're told we needed to pay $150 each way. We were NOT told when tix were purchased. Accused of lying about the girls ages when we booked. Tix were booked and paid by two different parents and times. Agent relented and waived fee. At the gate we were again challenged and had to go thru it all again. No more United for us!"
Cons: "Confusions on dates from Internet. Your site usually sets its own dates without confirming."
Cons: "Charge for tv!"
Cons: "Should load the plane from the back rather from the front. People in the back can sort their stuff while still be able to load people into the front."
Cons: "Having to pay for Internet sucks"
Cons: "They lost my suitcase."
Pros: "Same as above statement."
Cons: "Pilot landed the plane a little on the rough side. The Tarmac was definitely felt."
Cons: "Horrible overlay"
Cons: "My luggage got lost! No water offered!"
Pros: "it was very comfortable"
Cons: "No room in the seating, nor in the overhead."
Pros: "same as above"
Pros: "I would like to have a movie for free"
Pros: "Lining up in groups"
Airlines flying from Honduras to Washington have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Honduras to Washington
Masks required on board, masks provided on flights from Honduras to Washington
Social distancing seating
Middle seats unavailable to book on flights from Honduras to Washington
Testing for antibodies, testing for symptoms for flights from Honduras to Washington
Waiving of change fees. Search flexible flights from Honduras to Washington