Pros: "It was an excellent trip, but the entertainment needs to be improved."
Cons: "More options on entertainment, needs variety."
Pros: "Shout out to Ricardo as my new favorite flight attendant."
Pros: "On time"
Cons: "Meals and more options to drink during flight. No entertainment system"
Cons: "Boarding process for Copa 808 from Panama City to JFK on 8/25/2019 was mob-like. Attitude of security personnel was unhelpful/resentful when trying to use Star Alliance Gold Lane (Have Premier Platinum on United). My wife got “selected” for special security screening. Almost missed flight."
Pros: "Friendliness, cleanliness"
Cons: "Seats were fine for me, but the gentleman next to me was too large for an economy seat. Consider size restrictions, as airlines do with bags"
Pros: "Honestly nothing."
Cons: "Poor boarding process with no water or bathroom available after security at gate. Flight attendants were lazy. Did not provide drinks until 2 hours into the flight or good service. Additionally, did not tell kids playing on iPads with volume full blast to use headphones during take off and landing."
Pros: "The crew was friendly and professional. Boarding was smooth."
Cons: "The only entertainment option is the mini screen every three rows."
Pros: "The crew was friendly."
Cons: "The seats feel like they are made of a composite of concrete and bent metal rods. I couldn't get comfortable in the economy plus seats on the 7 hour flight from San Francisco to Panama City, and on the return trip, I was in first class...and the seat was uncomfortable there as well. It was like sitting on a concrete park bench for 7 hours."
Pros: "On time"
Cons: "Poor entertainment. Food so so. Horrible flight attendant. Luckily the others were better."
Pros: "The crew was nice and the process was standard"
Cons: "For some reason both my friends and I felt it was a very uncomfortable flight"
Pros: "The team members that helped me with the hiccups before check in were amazing."
Cons: "Was a little cramped but I’m tall so there’s not much you can do about it."
Pros: "Decent food on long-haul flight, and good entertainment."
Cons: "The flight crew was an hour late. Therefore our flight was delayed and we missed our connection. They then separated me and husband on our next flight and put us in the back of the plane. No one apologized once and the entire crew appeared quite indifferent and unfriendly."
Pros: "The in flight entertainment was good. Seats were better than usual."
Cons: "This was another connecting flight. Awful the dynamics of: “its ok for your flight to be late, is Avianca”."
Pros: "Great service gave my brother all the attention he needed"
Cons: "Customer service wasn’t good. Didn’t try to help but instead behaved like didn’t matter to them. Delayed!"
Cons: "The fact that I lost my flight because website vayama changed my flight itinerary and didn't airlines know"
Cons: "From NY to the San Salvador we arrive safe excellent fly. What I did not like was to wait 4hours and 54 minutes . And to Waite 3 more hours almost the fly from El San Salvador to Panama and the fly was for 1 hour and 54 minutes that’s was too much to wait and was very awful. Avianca food did not like it. Thanks,"
Pros: "Plane ride was smooth and on time."
Cons: "My seat did not recline. Only served coffee and fruit punch with a tasteless corn cracker"
Cons: "Gate was changed 3 times. Fight was delayed 30 mins. No entertainment."
Pros: "Everything as great"
Cons: "The white woman who checked my ticket at the gate was So rude!"
Cons: "They need to stop selling the flights at full capacity"
Pros: "A little more leg room than the next leg of our flight."
Cons: "Fog in Philly. AA should have diverted our plane to a bigger airport where AA could have serviced us (eg. Washington DC). Instead AA diverted us to Salibury/Ocean City!! We missed our connections."
Pros: "Entertainment options were great! A huge selection of movies for all."
Cons: "The food was not great and they ran out of options when they got to the back of the plane."
Cons: "No power outlets at the seats? How old is this plane? As a Gold customer, I should I have had ever opportunity to try to fit my bag in an overhead before having it checked, not taken away from me. How come we haven’t used tech to know how much room is left?"
Pros: "Worst experience. Crew members did not show up on time which pushed everything 2 hours behind and lost connecting flight. Crew said there was customer service available but no one at airport to help. Will never fly AA again"
Cons: "If the airline decides to cut cost by giving 2 lousy biscuits to each passenger, why not cut it all out? That saves the crew the troubles too."
Pros: "It was a really fast flight. Twenty minutes from wheels-up to wheels-down."
Cons: "Plane is more suitable for passengers under 5'11". At 6'7", I wasn't an ideal passenger!"
Pros: "It got me here."
Cons: "Apparently codeshare purchases are non upgradable, so my airline status was irrelevant."
Pros: "The crew was very nice and helpful. Will definitely fly United again. The plane was very nice and updated. Had my child distracted without me providing the entertainment."
Cons: "Everything was great"
Cons: "I was disappointed to use 40,000 points for each of three one-way award tickets, for a total of 120,000 points, only to have two of the chosen seats changed without any notification before hand. One aisle seat was switched to a window seat."
Cons: "This flight was booked as a Lufthansa flight, but the actual flight was United. It was OK, but not the service or comfort when I flew Lufthansa in the past."
Cons: "Very cold but that’s better than very hot. Wore my coat and your blanket. Seat bottom was very uncomfortable but I sat on the pillow you provided and that solved that."
Pros: "United was the worst airline."
Cons: "They did not have our special meal. They just say we forgot. They gave us leftover food from other flights."
Pros: "It was fine. It was a short flight, so I didn't get food, or use any of the entertainment or anything like that. It was a little cramped though, but, like I said it was a short flight, so that was fine."
Cons: "I'm not sure the stewardess is really a morning person. She wasn't rude or anything, but she wasn't nice either. :)"
Cons: "Couldn’t control the temperature. It was freezing then burning up."
Pros: "Kids dont like fancy spices. Both ways we had ravioli. Thai. Spinach. Sundried tomatoes. Quinoa. Plain breakfast sandwich was best for both kids. If there is a special thing for kids make it clear. We would have taken that. Many tv disnt work. Froze on games. My kid did not need it. Others on plane whined. Parents fault, yes. But maybe service tv's. It was unclear how to get help."
Cons: "Poor communication about delays, delayed for over an hour with no where to find once on the plane, nobody offered any of the passengers anything to drink. Overall my worst flying experience with United ever."
Pros: "Delayed for two hours asked three tunes if I would make my other flight and no attempt to help me just was given a I don’t know response!"
Cons: "That the staff wasn’t willing to help make an informed decision!"
Cons: "Easy up on the dumb mask rule it a little ridiculous.."
Pros: "It was an excellent flight, everything on time. People were very friendly. Of course it is a cheap airline, that's why comfort, food an entertainment are not part of the experience - unless you are willing to pay more. I knew that in advance and so it is ok. I did not expect something different. But I was really pleased with all the other handling of the flight, boarding, friendlyness and punctuality. Renate"
Cons: "No organized loading. A free for all. Gate changes close to time due to another flights delayed arrival."
Pros: "Pay the extra money for it. It's Spirit First Class!"
Pros: "It was an awful experience. From my plane “leaving” a half an hour before it was suppose to leave supposedly to my bag being over weight because I combined two bags because you charge for carry on. I threw away 3 pairs of jeans and my blow dryer. The lady that told me I missed my flight told me she could book me a new one (for another $99) on Friday. This was Wednesday. I was flying into a major airport. Spirit is a rip off and I will not be flying with them ever again nor will I ever suggest any of my friends to do so either!"
Cons: "uncooperative staff at check in. seats very very uncomfortable priced higher than jet blue and no drinks offered"
Pros: "It was roomier than I thought on the plane. Everybody was nice."
Cons: "No free water...now that's cheap. $40 of the savings on the flight eaten by the baggage fee was expected, but a 40 lb. limit on said bag was a bummer."
Pros: "The crew was very nice and friendly aboard the plane."
Cons: "Upsells. Upsells. Upsells. It started when I found there was a charge to choose your own seat. Then there were the bag fees. I expected the checked bag fee but they actually charge MORE for carryons. Then when we got to the airport there was a weight charge on top of that. Then, once on board there was a charge for a drink. EVEN WATER. The plane was new, but the seats were hard with little padding and don’t recline at all. Forget about using the tray table, it’s just big enough to set most modern smartphones on. If you buy spirit thinking it was a d al like I did, you will be disappointed. All the fees we ended up paying put the cost above what it would have been to fly southwest."
Cons: "Although the flight is cheap it adds up with all the extra fees. This airline is a al cart service."
Pros: "Check-in was easy and smooth. Timings were good. Crew members were interacting."