Attendants on cell phone. Flt late.
Flight attendants were pleasant especially considering the flight was full. Charger in my seat was inoperable and no entertainment available.
Cons: "Nothing! it was great! I was especially impressed with the crew’s politeness."
Pros: "Nothing at all"
Cons: "Everything from boarding to landing the flight and atleast could have informed the next connection that we would be late by a few minutes so we could have caught that flight. Instead we ended running around the airport for no reason."
Pros: "Very nice crew.. And arrived early."
Pros: "The captain was very professional"
Cons: "Departure was late because of problem with thrust reversers. Once the plane started to push back after 1,5 hours delay, we had to return to the gate for another 30 mins because of an error on the maintenance logbook entry."
Pros: "Crew was nice"
Cons: "Leaving airport on time would’ve been a pleasure"
Cons: "Everything was fine"
Pros: "It didn’t happen"
Cons: "It didn’t happen"
Pros: "The flight actually arrived ahead of schedule!"
Pros: "The crew was amazing,attentive and courteous."
Cons: "Better boarding procedure. Everyone was budding the lines not well organized."
Pros: "Food was not too bad and I liked that they had snacks/ beverages out near the bathroom area for people to eat/ drink in the middle of the flight."
Cons: "Wish bathroom had been cleaned more frequently. Ran out of toilet paper a few times and floor was wet. My seat was broken so I could not recline back for 17 hours and since the flight was fully booked I was unable to move seats. It made the already long flight even more uncomfortable"
Pros: "Upgraded to premium economy, nice seat, overall comfort."
Cons: "Leg rests for our seats didn’t work. Crew said ther was no fix for problem and left it at that. A bit disappointing. Fruit plate was disappointing, but pastry and yogurt was nice. Fruit wasn’t fresh."
Pros: "Easy access and commute"
Cons: "horrible food and poor service and attitude of cabin crew"
Pros: "Flight to Philadelphia wasgood"
Pros: "nothing, didn't happen"
Cons: "The process of trying to rebook using a third party purchase and a code share ticket."
Pros: "Flight was as expected, Nothing to report."
Cons: "Seat was fine and of course when the person in from recliner it was no longer fun. And that was on premium economy."
Cons: "Flight delayed by 35 minutes"
Pros: "Take-off and landing were smooth. Food quality was decent, could have been better though."
Cons: "One of customers was rude. One of hostesses kept on bumping into my arm, waking me up twice and hit me on accident with the food cart without apologizing. Did not provide enough snacks."
Pros: "Despite a departure delay due to necessity to off load some passengers due to nonfunctional seats we arrived 20 minutes early."
Cons: "The seats are too narrow, which I can tolerate for about an hour."
Cons: "The fact that my original seats were not given. The other issue was that Alaska wasn’t my airline but American was. They didn’t even tell me until I got to the gate, moved over to another and then got transferred over to my gate."
Cons: "A hot breakfast would have been nice."
Pros: "Best part left on time and arrived early. Many thanks. Good seat room in the older S80."
Cons: "Overhead bins very full. No entertainment but that's ok for flights under 4 hours."
Pros: "The digital entertainment was off the chart. It kept me awake during the whole flight. A flight feels shorter when one becomes entertain instead of nodding off and on, which makes the flight feels longer than it really was."
Cons: "I am vegan. So I guess I am minority for now, but I hope some of the food in the futures also cater to those of us that don't eat any type of animal product. One only can hope!."
Pros: "Nothing. I will never fly American again."
Cons: "Both flights delayed. Over six hours late."
Cons: "Pre-booked Special meals were not catered to. Could have appreciated more friendly crew."
Pros: "I cannot comment because the total journey was without food."
Cons: "The crew is so rude that I was asked to remove the meat and eat the remaining. Is there no value for Veg eaters in American Airlines."
Cons: "I got to Moscow, SVO. I didn't receive my bag. This sucks."
Pros: "Pretty average flight and experience overall. Food was as expected. Average flight attendants - no one really stood out, which is odd for an international flight."
Cons: "Premium economy seat didn't decline making this the most uncomfortable and unpremium experience I've had. Sore neck and back. Searching for media such as artist or movie worthless - yields no results, yet the album is included in the listings - I stumbled on it earlier in the flight and wanted to listen to it again. Same search experience on a flight three months ago."
Pros: "Used system wide upgrade to 1st class. Excellent service"
Cons: "bumpy ride"
Pros: "Quick flight, no pressure issues in flight."
Cons: "There were two delays."
Cons: "They run out of food in Business Class. Service was the same as in coach."
Cons: "No tv screens or entertainment"
Pros: "On time."
Cons: "My aisle had a couple of vets who were just doing the job. Missed several rows during a beverage service. Not bad but nothing special."
Pros: "we paid $300 for more leg room on the 787...it was great....really comfortable seats."
Cons: "the volume on back seat screen....impossible to get right with the touch screen. GO BACK TO KNOBS PLEASE AS SOME AUTO COMPANIES ARE DOING."
Pros: "Crew are cold. Babies crying. Dogs parking. And strong headwinds flying in from Boston made this flight uncomfortable"
Cons: "Female attendant on 11/22 mpls>Dallas-Fort was very rude."
Pros: "Good entertainment set up"
Cons: "Gross smelly bathrooms, only vegetarian meal options"
Pros: "Got home safely (eventually)"
Cons: "Left 3.5 hours late. Promised a connection the following morning and a hotel. Arrived at SFO only to be told that they would not pay for the hotel (or make arrangements) as the delay was weather related (since when is trying to leave BEFORE a typhoon hits and being LATE a weather related issue). They gave me the option of after a 13 hour flight at 11:30pm walking over to find AA staff in another terminal to argue for payment. I was too tired. After 1 million miles on AA I will avoid them now."
Cons: "I ask many AA customer assistance this question no body help me understand. I buy a seat and a 70$ extra for a premium what does this seat offer , what am I paying 70 $ for"
Pros: "Almost 20 hours before regular flight time, received numerous texts from airline that flight will be delayed. Some were delays if 4,5 hours then changed to almost 8 hrs then back to 6 hours . Needless to say connection flight is messed up and no way of knowing what that might be until arriving at airport. Then more confusion, too almost an hour to get checked in. With connecting flight of 1.5 hours which is scary for international flight that requires going through custom then recheck luggage and TSA line again. The saving grace is captain speed up place on first leg of international flight so arrived airport 1 hour early, thus allowing enough time to connect."
Pros: "Great crew of airplane staff"
Pros: "I landed"
Cons: "Flight was changed which left me with five minutes to get off one plane and onto another. I got to my first gate early and attempted to ask the person there about the timing. She walked away without looking at. On her way down the hall says it will be open in an hour. An hour later I go to the gate. A woman is there and finishing up with another customer. When it was my turn, she said she was closed, yet she helped the joy behind me for over an hour. I know this because I got In the generic questions line and stood there for an hour watching the woman who was "closed" help this guy. When I was FINALLY able to talk to someone, the only thing he told me was to walk fast. That was well worth the 2 hour wait. I will never fly with American again."
Pros: "We were very happy with the crew. They were very helpful and attentive throughout. One of the flight crew members even found me at customs to return a toy we had inadvertently left that belonged to my 13 month old. She certainly did not have to do that, so we are very thankful. Unfortunately, I did not catch her name."
Cons: "Unlike other airlines we have traveled that give priority to people traveling with children, American Airlines does not. That would be something that would be helpful for traveling parents. Allowing people with children to board first and get off the plane first would make things better for all passengers. Planes are also outdated. We have been traveling with other airlines that have individual screens. Much easier for people to travel on long flights when they have individual entertainment."
Cons: "Having only 35 minutes to change planes due to cancelled initial flight. Miserable at best experience."