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Airports
Origin
Hong Kong
$407
only
$407
Destination
San Francisco
$458
only
$458
New York
$499
only
$499
San Diego
$432
only
$432
Portland
$530
only
$530
Seattle
$423
only
$423
Honolulu
$407
only
$407
Los Angeles
$426
only
$426
Salt Lake City
$556
only
$556
Ontario
$463
only
$463
Washington
$560
only
$560
Las Vegas
$432
only
$432
San Jose
$456
only
$456
Tue, Mar 5
HKG
Hong Kong Intl
HNL
Honolulu
19h 35m
Thu, Mar 14
HNL
Honolulu
HKG
Hong Kong Intl
29h 05m
Trip: 9 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 2,076 reviews
Overall
7.3
Boarding
7.3
Comfort
7.2
Crew
7.8
Entertainment
6.7
Food
7.0
MNL
LAX
Excellent 9.3

Smooth fly. Sleep a little bit better not to shaky.some friendly passengers.

Food is ok not much but ok.

HKG
MNL
Okay 5.3

Friendly crew. Smooth flight.

Veeery narrow cheap lined seats.

SFO
MNL
Good 7.3

Broken tv control and head sets x 2 wish I could have used my bose

PVG
MNL
Okay 4.3

Nothing really

Food needs to be improved, really not that great , the ice cream in biz class wasn’t even hagaan Daz , some cheap chinese brand , the entertainment was so so the seats weren’t even comfortable for biz class, when parking at the terminal they did not open the door in 1st class so it was tough to get out

MNL
LAX
Excellent 10.0

Std 14ish hr flight. Watched movies and slept.

Flight's too long, can they fly faster?...HA!

Sun, Oct 21
HKG
Hong Kong Intl
SEA
Seattle/Tacoma Intl
28h 40m
Mon, Oct 22
SEA
Seattle/Tacoma Intl
HKG
Hong Kong Intl
31h 25m
Trip: 2 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 414 reviews
Overall
6.9
Boarding
7.0
Comfort
7.0
Crew
7.4
Entertainment
6.6
Food
6.7
SZX
SEA
Mediocre 2.0

Nothing

Late

LAX
XMN
Excellent 10.0

I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison.

They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion.

TAO
LAX
Excellent 10.0

Everything

XMN
FOC
Mediocre 2.0

The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou.

XMN
YVR
Good 6.0

The flights got delayed. One of the flights got delayed without a notice in advance.

Sat, Nov 3
HKG
Hong Kong Intl
LAX
Los Angeles
27h 10m
Fri, Nov 9
LAX
Los Angeles
HKG
Hong Kong Intl
21h 00m
Trip: 7 days
8.6ExcellentShow reviews
Overall 8.6 Excellent
Based on 4,820 reviews
Boarding
8.8
Comfort
8.5
Crew
8.9
Entertainment
8.4
Food
8.3
ORD
TPE
Excellent 9.3

Leg space was adequate---not cramped. Friendly crew members.

Would have liked more choices for movies/TV.

TPE
SFO
Excellent 9.0

I was lucky enough to have extra seats next to me so I slept well on the plane. I appreciated how friendly the stewardesses were, and also the ease of boarding, the prompt food service, and cleainess of the plane (and restrooms too)

The dining options were ok, not particularly wonderful, but overall pretty good.

MNL
TPE
Excellent 8.0

Taiwanese food Boarding orderly

MNL
TPE
Excellent 10.0

LAX
TPE
Good 7.0

Crew was professional and entertainment was nice

Delayed boarding and took off

Thu, Nov 15
HKG
Hong Kong Intl
HNL
Honolulu
13h 20m
Sat, Nov 24
HNL
Honolulu
HKG
Hong Kong Intl
17h 20m
Trip: 10 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 5,391 reviews
Overall
6.5
Boarding
6.6
Comfort
6.5
Crew
6.9
Entertainment
6.2
Food
6.0
PVG
HKG
Okay 4.3

Nothing much better but just slightly better than the long haul flight

Had to take a shuttle to the plane from the gate and walk up the stairs in the rain

PVG
HNL
Excellent 8.0

Gate changes. Lack of info on gate assignments. Quickly diffusing a group of passengers arguing over where to sit.

LAX
NKG
Mediocre 3.6

The flight is not too busy

I have to checked my all suitcase out and re-check in again even thought I am transfer. This is horrible!! Nobody informed me, I have to go back to customs and get my suitcase.

SIN
PVG
Mediocre 2.0

Poor costumer service

I miss the fly from New York to China and after I was not aloud to you my ticket what was round trip to go back to New York and I was not given back even 1$ back fro that ticket

MFM
PVG
Good 7.6

at least they gave us a voucher for a free dinner at the cafeteria in Macau

Tue, Oct 2
HKG
Hong Kong Intl
SAN
San Diego
23h 47m
Wed, Oct 17
SAN
San Diego
HKG
Hong Kong Intl
20h 30m
Trip: 16 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 33,898 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.8
Food
6.7
EWR
ORD
Excellent 8.4

Flight left on time. Pilot had a sense of humor.

Entertainment seemed canned

LAX
ORD
Okay 5.3

Flight attendants completely unresponsive when overhead space was filled by a lot of backpacks that supposed to go under seats. Also, kept selling alcohol to people who were clearly drunk and were obnoxious and loud the whole trip.

PHX
DTW
Good 6.6

Flights were always on time . Most staff members were friendly. Seats are comfortable. I looove that they allow you a purse and a true carry on .

Movie selection on long flights not impressive .

SJU
MIA
Excellent 10.0

Great service and on time flight. Got a good comfortable seat with nice leg room.

JFK
ORF
Mediocre 3.6

Nice crew

Flight was 55 minutes late leaving making me miss my connection home. Awesome.

Mon, Oct 22
HKG
Hong Kong Intl
LAS
Las Vegas McCarran
24h 20m
Fri, Oct 26
LAS
Las Vegas McCarran
HKG
Hong Kong Intl
21h 40m
Trip: 5 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 59,557 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.5
SFO
ZRH
Good 7.3

Everything was okay. No complaints as such.

It took a while for the plane to take off after boarding.m

DEN
NRT
Good 6.6

Flight was comfortable despite long distance

Food service could have been better timed as we had breakfast around noon local time

PHX
IAD
Okay 5.3

We took off on time and landed early.

This new Basic Economy is really awful. You have to check any carry on and you cannot pick a seat. I’m 6’3” and to be stuck in a window seat with two next to me is painful. There is absolutely no leg room if you’re over 5’10.

KOA
LAX
Good 6.0

The male flight attendant was friendly. The boarding personnel were friendly and apologetic for needing to check our carry ons.

seats are so uncomfortable. no space.

SFO
MUC
Good 6.0

Check in at SFO was helpful.

Website not usable, perhaps because flight was booked on Lufthansa. Requirement to scan passport rather than enter passport number prevents being able to complete process. United wouldn't let me get a seat assignment til I was at the airport the day of the flight, inspite of my going to the airport the day before. United wanted me to upgrade and pay them more to get a better seat assignment.

Thu, Oct 25
HKG
Hong Kong Intl
SJC
San Jose
31h 10m
Wed, Oct 31
SJC
San Jose
HKG
Hong Kong Intl
18h 05m
Trip: 7 days
Overall 0.0 Poor
Based on 0 reviews
Sun, Jan 27
HKG
Hong Kong Intl
SFO
San Francisco
29h 30m
Sun, Feb 10
SFO
San Francisco
HKG
Hong Kong Intl
20h 20m
Trip: 15 days
8.3ExcellentShow reviews
Overall 8.3 Excellent
Based on 3,599 reviews
Boarding
8.4
Comfort
8.2
Crew
8.7
Entertainment
8.0
Food
8.1
SFO
ICN
Excellent 10.0

Tons of leg room.

No soap in bathroom

LAX
ICN
Excellent 9.3

on-plane service is good

back-office support is very poor. for example their online flight info system is faulty, they cannot figure out the date the plane arrives! mo kidding.

ICN
HKG
Excellent 9.3

on-plane service is good

back-office support is very poor. for example their online flight info system is faulty, they cannot figure out the date the plane arrives! mo kidding.

HKG
ICN
Excellent 9.3

on-plane flight operation is very good

back-office support is very poor. for example they sent me an email before the departure date in Korean only.

ICN
SEA
Mediocre 2.0

It was cancelled. There was no proactive communication from Kayak or Asiana about the situation. We had to cancel and rebook ourselves.

Fri, Sep 28
HKG
Hong Kong Intl
ONT
Ontario
21h 50m
Thu, Oct 11
ONT
Ontario
HKG
Hong Kong Intl
19h 15m
Trip: 14 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 2,988 reviews
Overall
8.0
Boarding
8.0
Comfort
7.8
Crew
8.3
Entertainment
8.0
Food
7.5
JFK
TPE
Okay 5.3

The staff was friendly for a very late and very long flight

Almost 70% of the plain was stuffed into economy seating while 60% of the economy plus was empty and much more spacious. I feel like optional upgrades should be announced when this is the case, especially for a 16 hour flight

SFO
TPE
Good 7.3

Quick boarding, staff english is good. Good movie selection.

seat not very cushioned, food is okay. Low TV documentary selection.

TPE
JFK
Mediocre 2.3

The meals are very good and tasty, good portions.

The economy seat is OK but too distance between seats could use extra inch.

MNL
TPE
Good 6.0

Entertainment was very good. Lots of movie selections.

Only serving tea and coffee for breakfast.

MNL
TPE
Okay 5.2

- The check-in counters opened at least 30 minutes late. The agents arrived late, they seemed to be having a good time and didn't feel the need to explain the reason for the delay nor apologize for it. - On my flight to Manila from Los Angeles, I did not check in any luggage. I had a carry-on and a backpack that fit perfectly well into the overhead bins and underneath the front seat. On my flight from Manila to Los Angeles, I was not allowed to take the same set on board because the total weight exceeded 7 kg. This put me in a bind because the heaviest item I had was my small LCD monitor which was in my backpack. I had to put it into the carry-on with wheels which I had to be checked-in. I would have prepared to carry it in my backpack because it is a fragile item. When I was told to sign a document that absolves the carrier of any liability for the checked-in luggage and I refused, the China Airlines Duty Officer in Manila informed me that unless I sign the document, my luggage will not be loaded on the plane. I felt extremely frustrated by the attitude of the Duty Officer who didn't hesitate to threaten me and insisted that the rule was imposed on them by the TSA in the US. Instead of helping me work out a solution to the difficulty I was facing, he simply walked away with a dismissive attitude.

Sun, Dec 2
HKG
Hong Kong Intl
SJC
San Jose
19h 50m
Wed, Dec 12
SJC
San Jose
HKG
Hong Kong Intl
29h 05m
Trip: 11 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 1,345 reviews
Overall
7.9
Boarding
7.8
Comfort
7.9
Crew
8.3
Entertainment
7.8
Food
7.7
CKG
LAX
Okay 4.6

Just happy to be on any flight back to LAX. Once on the plane, Hainan was good and I would fly them again.

PEK
SVO
Excellent 10.0

to have transfer personalized service was an excellent service and great relief, because I didn't known the airport, had to pick luggages, then change terminal and check in again. the person walked along with me, all the way. she was kind, caring, and helpful.

MEX
TIJ
Excellent 9.0

i like tv which has many movies

i dont like because i still not take my baggage

SEA
PVG
Good 6.6

Service was awesome

Inflight entertainment has a limited selection

BOS
PEK
Excellent 10.0

第一次乘坐海南航空公司的班机,从美国回北京。感觉是服务好, 周全, 空姐态度好。

Mon, Nov 19
HKG
Hong Kong Intl
JFK
New York John F Kennedy Intl
26h 25m
Sat, Nov 24
JFK
New York John F Kennedy Intl
HKG
Hong Kong Intl
29h 20m
Trip: 6 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 4,660 reviews
Overall
6.5
Boarding
6.7
Comfort
6.5
Crew
7.0
Entertainment
6.0
Food
6.1
PEK
IAD
Good 6.0

Friendly flight, nice people

Food wasn't good.

JFK
PEK
Good 6.0

New York to Beijing plane was new.

Not have salt pepper tooth pick.Halfway of plane juice finish. In this long flight no have snacks

EWR
PEK
Okay 4.6

the food was so bad. no vegetarian options

PEK
HND
Okay 5.3

Better airlines

NRT
PEK
Excellent 8.0

Everything! New aircraft DREAMLINER

Pushy Chinese people acting like someone is trying to take something from them!

Wed, Dec 12
HKG
Hong Kong Intl
PDX
Portland
29h 18m
Wed, Jan 23
PDX
Portland
HKG
Hong Kong Intl
27h 50m
Trip: 43 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 4,215 reviews
Overall
8.8
Boarding
8.8
Comfort
8.6
Crew
9.1
Entertainment
8.6
Food
8.5
SFO
ICN
Excellent 10.0

EVERYTHING!!!! The staff at the gates to the boarding staff. Everyone was very helpful and professional. The seats had plenty of room and the staff always provided service with a smile.

I can't think of anything I disliked on this trip.

SEA
ICN
Good 6.0

Flight attendants friendly and helpful.

My luggage was not put on my flight and I had to wait a day. Also the person next to me had a dog that died on the flight.

CTS
ICN
Excellent 8.0

The seat were not very comfortable.

ICN
CEB
Excellent 10.0

I will definitely be a return customer.

ORD
ICN
Excellent 10.0

Everything, the crew was outstanding. I haven't flew with all airlines but Koren Air was so good that I don't want to fly with any other airline, all ways Koren Air from here on out.

The second meal wasn't the greatest but I think it was me not the food.

Wed, Sep 26
HKG
Hong Kong Intl
SEA
Seattle/Tacoma Intl
19h 28m
Wed, Oct 3
SEA
Seattle/Tacoma Intl
HKG
Hong Kong Intl
20h 24m
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Wed, Nov 21
HKG
Hong Kong Intl
SLC
Salt Lake City
38h 00m
Sun, Nov 25
SLC
Salt Lake City
HKG
Hong Kong Intl
23h 44m
Trip: 5 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 20,439 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.6
Food
7.4
ROC
ATL
Excellent 10.0

Marti

LGA
DCA
Good 7.3

There was no rhyme nor reason for who boarded first

CDG
EWR
Excellent 10.0

Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable.

Very old plane, 767-300. The bathrooms needed a better and more thorough renovation.

ICN
ATL
Okay 4.3

Free movies available in-flight

temperature during flight. Freezing then hot, freezing then hot and never a comfortable temp. Food was terrible. Entrees were flavorless and smelled terrible. Time they served food made no sense at all either. Within the hour of getting on the plane, they served a meal which made no sense because most folks ate before getting on the plane. Stewardesses were not friendly (only 1 made me feel valued and welcomed)

ATL
SJC
Excellent 8.0

Not much food offered on a long flight.

Mon, Nov 12
HKG
Hong Kong Intl
IAD
Washington Dulles Intl
28h 47m
Wed, Nov 21
IAD
Washington Dulles Intl
HKG
Hong Kong Intl
30h 41m
Trip: 10 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 23,024 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
YYZ
DTW
Okay 4.0

Flight delayed and changing of gates

To far from one gate to the other, you need a shuttle

YVR
SEA
Okay 4.0

Roomier seats overall, the headrest screens and USB ports are great!

We paid extra for seats with more leg room and got the same as everyone else. Why the charge? Our departure was delayed. The plane had some sort of fragrance regularly coming thru the ventilation that irritated my sinuses and made me ill. The water for the only service on the flight (for coach anyway) was warm and tasted odd. Cabin temperature was too warm (multiple logical arguments can be made for cooler temps over warmer)

YYZ
IAH
Excellent 8.0

Great

DUB
YVR
Good 6.3

Smooth flight, mostly friendly staff, good food

We paid extra for seats with additional leg room and knowing the first row of these is at a wall with no room for feet with legs extended, we requested a different row. We did not get this though we were told we did AND paid for it.

YYC
YYZ
Good 6.0

Seats are always a pain in the butt Wifi has never worked for me -slow and keeps dropping

Sat, Jan 26
HKG
Hong Kong Intl
SFO
San Francisco
12h 20m
Fri, Feb 8
SFO
San Francisco
HKG
Hong Kong Intl
15h 25m
Trip: 14 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 285 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.4
Entertainment
8.2
Food
7.7
HKG
SFO
Okay 4.3

Other than loading and lack of information, the in-flight service was world class.

Four travelers were seated in 4 different areas on flight from Hong Kong to San Francisco flight. Three of us of us were senior citizens. Two had disabilities and were.not accommodated in any way by Cathay Pacific (CP) while loading in the four areas of the plane. Those of us that we're physically able could not help those with mobility issues because of the proximity of the seating, I could not pre-check or request different seats on the CP website. I think that this was because of issues with the website, apparently due to IT system communication between American Airlines and Cathay Pacific.......on all six flights. On the transfer in San Francisco, Customs was closed when we arrived in San Francisco and we had to haul all of our baggage from one terminal to the other. There was no direction on how to handle this issue of Customs being closed while on the flight to San Francisco. I had to explain the issue of to the CP customer service crew in SF. The CP desk and they had never heard of it. American Airlines was equally poorly trained. I will also say that while at the CP customer service, there were three young adult males that we're not busy at the time and the watched us unload the baggage carts onto the scales and conveyor and then reloaded on to the carts to push to the AA terminal. We handled the bags two additional times because the CP staff did not know what to do and how to handle it. Other passengers were confused as well. I traveled internationally to Asia three times now on CP and the first two were excellent. In the past had had flown other carriers on out trips to asia. This experience on this flight was beyond bad. I had plan on several more trips to Asia the next three years, and I will say that at this point, I will not fly CP again. Something needs to change. A call to me is in order. I witnessed several gaps in CP systems and other issues with training the staff. Your survey did not specify the flight crew. Except for the loading issues and the lack of information about Customs being.closed at SF, the service was world class...what I had come to expect from CP

HKG
SFO
Excellent 9.6

Gate change from 34 to 4 in hgk airport was too far.

HKG
SFO
Excellent 10.0

Excellent meals, excellent entertainment system, great staff

HKG
SFO
Okay 4.3

There was nothing worth liking . Plane was dirty in side . Tray tables were broken. Used pillows without hygiene sealed bags. Toilets were missing basic supplies.

Crew was aggressive and impolite even with senior citizens . There is no point in speaking English with senior citizen of Asian decent. Making faces and giggling among themselves with a sarcasm.

HKG
SFO
Okay 5.6

I had three previous satisfying flights in this airline- this one was not so and unfortunately it was a long flight.

Tris time thenplane felt old, my headset didn’t work, the food was not satisfactory ( I ordered vegetarian), and the staff was just not very friendly.

Sat, Mar 9
HKG
Hong Kong Intl
HNL
Honolulu
28h 30m
Sat, Mar 16
HNL
Honolulu
HKG
Hong Kong Intl
29h 05m
Trip: 7 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 2,076 reviews
Overall
7.3
Boarding
7.3
Comfort
7.2
Crew
7.8
Entertainment
6.7
Food
7.0
JFK
YVR
Excellent 10.0

Quick

MNL
HNL
Good 6.3

The flights themselves were good and the crew members were attentive to requests.

The worst part was my departure flight was delayed a full 24 hours due to the airline combining two flights to ensure max capacity on board. No concessions were given and unfortunately I lost out on a whole day of my vacation, so beware if you book on Phillipine Airlines, you may not receive the flight dates which were originally booked.

MNL
LAX
Excellent 10.0

Std 14ish hr flight. Watched movies and slept.

Flight's too long, can they fly faster?...HA!

YVR
JFK
Excellent 9.0

Beautiful plane and crew. On time. Comfortable economy seats. I can’t complain. The food was no worse than any other carrier in economy.

MNL
LAX
Excellent 9.3

Smooth fly. Sleep a little bit better not to shaky.some friendly passengers.

Food is ok not much but ok.

Sat, Nov 3
HKG
Hong Kong Intl
LAX
Los Angeles
14h 25m
Fri, Nov 9
LAX
Los Angeles
HKG
Hong Kong Intl
21h 00m
Trip: 7 days
8.6ExcellentShow reviews
Overall 8.6 Excellent
Based on 4,820 reviews
Boarding
8.8
Comfort
8.5
Crew
8.9
Entertainment
8.4
Food
8.3
TPE
LAX
Excellent 10.0

Nothinh

MNL
TPE
Excellent 10.0

TPE
SFO
Excellent 9.0

I was lucky enough to have extra seats next to me so I slept well on the plane. I appreciated how friendly the stewardesses were, and also the ease of boarding, the prompt food service, and cleainess of the plane (and restrooms too)

The dining options were ok, not particularly wonderful, but overall pretty good.

TPE
YVR
Good 6.0

Good international films. Food was ok.

First time the bathrooms did not feel or smell fresh. I fly EVA because of the way they keep their bathrooms clean.

TPE
SGN
Good 6.6

Crew was professional and entertainment was nice

Delayed boarding and took off

Sat, Nov 3
HKG
Hong Kong Intl
SAN
San Diego
18h 40m
Sun, Nov 11
SAN
San Diego
HKG
Hong Kong Intl
28h 26m
Trip: 9 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 33,898 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.8
Food
6.7
SJU
MIA
Excellent 10.0

Great service and on time flight. Got a good comfortable seat with nice leg room.

CLT
GSO
Mediocre 2.0

Delayed, poor info, no snacks, not even water. Lady at gate was rude. And unpleasant. Nobody kept us informed correctly and when we asked we were treated unkindly. Horrible experience with AA. Will avoid

EWR
ORD
Excellent 8.4

Flight left on time. Pilot had a sense of humor.

Entertainment seemed canned

PHL
MCO
Mediocre 2.0

Beat up baggage

LAX
ORD
Okay 5.3

Flight attendants completely unresponsive when overhead space was filled by a lot of backpacks that supposed to go under seats. Also, kept selling alcohol to people who were clearly drunk and were obnoxious and loud the whole trip.

Tue, Dec 11
HKG
Hong Kong Intl
SEA
Seattle/Tacoma Intl
16h 40m
Thu, Jan 10
SEA
Seattle/Tacoma Intl
HKG
Hong Kong Intl
18h 57m
Trip: 31 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 59,557 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.5
LAX
IAD
Mediocre 2.0

Nothing, the seats were really horrendous, the head rest was in such an awkward position that it was better to attempt to hunch over and try to sleep on the tray. The lack of leg room as well made it equally uncomfortable. Seriously, the most uncomfortable flight I have ever been on.

See above.

LHR
IAH
Good 7.3

the pilot is a pro

a restroom was shut down by the crew making everybody share one restroom

MAD
IAD
Good 7.3

There is an insulation issue in the wall next to 35F...Wall was covered in ice cold condensation.

DEN
NRT
Good 6.6

Flight was comfortable despite long distance

Food service could have been better timed as we had breakfast around noon local time

EWR
GVA
Excellent 8.3

Everything went smoothly, AND the flight was pretty empty so I got to spread out over 3 seats to sleep. A treat!

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