Daily cleaning, installation of cabin HEPA filters on flights from Hong Kong
Cathay Pacific, American Airlines and Malaysia Airlines have all waived their change and cancellation fees on flights from Hong Kong to the United States. Confirm policies on booking site.
LATAM Airlines does not allow booking a middle seat on flights from Hong Kong to the United States.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Hong Kong to the United States.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to the United States from Hong Kong is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to the United States with an airline and back to Hong Kong with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to the United States from Hong Kong up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved."
Cons: "The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great."
Pros: "The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting."
Cons: "The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife."
Pros: "Very friendly and accommodating crew."
Pros: "It wasn't JAL it was American."
Pros: "The crew was organized and efficient."
Cons: "Entertainment: movie choices were limited."
Cons: "Seat cushion could use more cushioning. Larger portions of drinks served"
Pros: "Good service"
Pros: "Seating and service"
Cons: "Flight to Haneda airport not Narita"
Pros: "Food was acceptable. Stewardess very helpful"
Cons: "On a long flight it is good to have a good movie. Selection very bad. Seats r not comfortable seat turns into bed but lower part is too low. Poor design. Food not very good"
Pros: "On time Cleanliness"
Cons: "The food for people with special needs is horrible Most of the staff has poor communication in English on international flights"
Pros: "Thier food tasted excellent!"
Cons: "Wish there was a vegetarian option too."
Pros: "Able to accommodate many dietary requirements and friendly crew"
Pros: "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
Pros: "Flight was half full so was able to take aisle seat."
Cons: "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
Pros: "Everything. Was just outstanding."
Cons: "No complaints"
Pros: "Entertainment options were good"
Cons: "Food was mediocre and long waits for restroom"
Pros: "the staff"
Pros: "As usual A1 service all the way!"
Pros: "Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff"
Pros: "There was more leg room than most airlines, friendly staff, and good movies and food selection."
Pros: "The JAL flight was great. Seats were comfortable and leg room was very good. Crew was excellent too and very attentive."
Cons: "The food was not good at all on this flight. My last flight on JAL in 2010 the food was excellent. Not sure what happened but the quality of the food has gone down and it was disappointing. Luckily had a bite at the airport before boarding to sustain us on this long flight."
Cons: "Seat was too hard"
Pros: "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
Cons: "flight delays"
Pros: "All was efficient but no standout"
Cons: "Nothing was bad enough to mention this column"
Cons: "The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too..."
Pros: "Everything was perfect! Thank you for a great experience!"
Pros: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
Pros: "Crew very helpful and courteous"
Pros: "Arrived on time"
Cons: "Slow check in at the airport"
Pros: "Asian vegetarian meal"
Cons: "limited rest room facilities"
Pros: "Good service and selection of movies.Boarding is orderly. Crew very courteous. . We have been flying JAL for a few times and never regret"
Cons: "Boeing 777 is not as attractive as the new 787.e.g. Ambient lighting, cabin noise control etc., are far more superior in the 787"
Pros: "Excellent overall, crew is very attentive and courteous. Food is better than most airlines Every thing is fine. Boarding is orderly. Crew very courteous. Movie selection is good.. We have been flying JAL for a few times and never regret"
Pros: "Seats were comfortable and plenty of leg room. Food is much better than US airlines and so as the service! Will fly JAL from now on."
Pros: "Comfortable and spacious for economy class. Very helpful staff."
Cons: "If I have to be picky the movie selection didn't seem great."
Pros: "The flight was great! Premium Economy on JAL is worth the price. The leg rest was a huge perk and luckily nobody was sitting next to me so it felt extra roomy!"
Cons: "The entertainment selection wasn't as robust as other flights. I had to make sure and "save" things for the flight back so I wasn't bored. I always pack a book or game along the way, so it really wasn't that much of an issue."
Pros: "JAL ' service is nice."
Cons: "I didn't like MSG in food."
Pros: "Comfort seat, decent food, polite service"
Pros: "the crews were very professional and caring. the food was the best of all so far"
Cons: "the only thing was this flight was delayed and we missed the flight at LAX, but JAL reserved a hotel room near by for us so that we were able to refresh ourselves and relax till the next flight. thank you JAL!"
Pros: "the AA flight to japan was the worst flight I've ever been on! tv sreen didn't work, space was tight, food terrible, two sets of headphones bad, I could go on but I don't even want to think about it anymore"
Cons: "getting off"
Pros: "The good: The food was tasty given we were on an airplane. Better entertainment selection than my AA flight to Japan. I prefer the 3-3-3 seat layout to the 2-5-2 because even though I had a middle seat there was only one person to get past in either direction."
Cons: "The bad: The plane was warm. I understand some people get cold, but since blankets are provided I would much prefer a colder plan than a warmer one. The warmth made it hard to sleep, which is a big problem on an overnight flight. JAL does not provide individual air vents to passengers seated where I was. I understand the reason for this, but I wish there was some way to get more comfortable. The seats were standard airline economy seats, roomy enough and with enough legroom for my sub-6-foot frame, but not the most comfortable."
Pros: "Good food, real silverware, blanket and pillow provided to economy class, crew offering water and tea through the cabin constantly but unobtrusively."
Cons: "Long, long flight, not much leg room."
Cons: "Some crew members from Hong Kong better make more effort to improve service skills."
Pros: "Great movie selection, food was decent, good beverage service, good temperature in the cabin, good leg room"
Pros: "It was perfect!"
Pros: "Service N crew n entertainment."
Pros: "You guys couldn't be any more polite, attentive, courteous. There wasn't a moment during the flight that one of the flight crew was near in case you need something. Definitely best experience in an airline Thanks a thousand"
Pros: "Awesome crew"
Cons: "Old seating"
Cons: "Mid night snack can be improved, it’s too small a portion."
Pros: "Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety."
Pros: "Seating was fine"
Cons: "If flight cost less lol"
Cons: "my original connection time or lay by was reduced to 50min. Didn’t get an express passage through security check point and my gate on this fateful day was 58A the furthest away after security check - so a long run for me and just made it to the queue 10min to flight"
Cons: "Seat cushion could have been softer"
Pros: "The crew is amazing but that is to expect since it was a Japanese crew that operated from Narita."
Cons: "The vegetarian food was terrible; unless they mistook my request and did a vegan option. The first meal was an o-k noodle stirfry type of thing but the breakfast was a porridge that had no flavor. Hopefully it was a misunderstanding but worth noting."
Pros: "The entertainment options were great, the food was great, the staff was friendly and helpful."
Cons: "It took a while for them to serve the first meal and I don't know that there was a need for a second meal. I would have preferred to sleep."
Pros: "The crew was not amazing and the plane was ok. Our flight to LAX NH106 was delayed 6 hours. We slept in the airline lounge and given minimal compensation."
Cons: "Place the passengers in a hotel rather than have us us crammed in a lounge where you can hear angry passengers arguing."
Pros: "Crew was prompt and courteous Entertainment choice was good"
Cons: "1. The seat width is small for comfortable sleeping 2. Choice of non-Japanese food can be enhanced 3. Flight boarding was delayed beyond announced delayed departure also"
Pros: "It was a quick flight, and as it left at night Japan time, I was able to actually sleep 7 hours or so of the full flight."
Cons: "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
Pros: "Their service"
Pros: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Cons: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
Pros: "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
Cons: "Seats, food"
Cons: "Everything the whole team was great."
Pros: "Meals were decent. Staff friendly. Had no problems and was able to sleep a bit."
Cons: "The economy seats on my plane were strange, they didn't really recline but rather the bottom part of the seat moves forward to make your body less vertical."
Pros: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
Pros: "Staff is awesome"
Cons: "The seats in economy are ok and not a good comfortable seat.. and needs improvement on food menu choices. But no problem boarding, the attendants are courteous and nice.."
Pros: "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
Cons: "No problems."
Pros: "The quality of your aircraft. Clean, modern, plenty of leg room."
Cons: "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."
Cons: "cancelled, hard to rebook flight, staff unhelpful, rebooked on worse flight. very bad experience."
Pros: "I enjoyed the hospitality and attention to detail."
Pros: "Staff are super kind."
Pros: "The staff is very nice."
Cons: "The exonomy seats."
Pros: "I'm always in awe at how the crew operates, everything is tidy and the services are efficient and utmost hospitality. Look forward to flying with ANA again."
Pros: "Crews' performance was good."
Cons: "Full capacity ! Because of CODE SHARING ? = One Airplane for 2-Airline's Customers."
Pros: "Food was served with metal utensils."
Pros: "Enough room for relax, I love this one"
Pros: "Enough room for relax"
Pros: "Comfort... enough room for relax"
Pros: "I feel like home"
Cons: "The crew smail"
Cons: "Felt very cramped, seats very close together, headphone jack comes out of the side of the armrest, should come out the front of the armrest, I busted the ends off of two of my headphone cables."
Cons: "Touch screens were a bit glitchy. Was not able to adjust brightness, and volume kept readjusting by itself."
Pros: "Food, crew, and entertainment were great. They give you snacks and drinks right away."
Cons: "Elbow room is tight so pray you don't sit next to someone on the larger side. And the seats and tables look well used."
Cons: "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."
Pros: "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
Cons: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"
Pros: "Very clean plane. Nice and comfortable. Staff was very friendly. I would love to fly again with ANA. Terrific entertainment system and movies."
Cons: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve."
Pros: "ANA airline was great! I love the service and the crew was very friendly, answers questions with a smile. I will definitely choose this airline for my travels, I know how they treat the coustomers."
Pros: "Good Business Class, will fly them again. Excellent service."
Cons: "No meal served upon take off, snacks only."
Pros: "Nice new plane"
Cons: "Delayed boarding"
Pros: "Everything about my flight was wonderful. The staff was always extremely helpful and happy. The plane was new and comfortable. Meals were good. Flight was on time. Everything went as best as it could."
Pros: "Crew services"
Cons: "Seat space, window side, especially foot area no space for my bag and legs"
Pros: "Very friendly and attentive service, good movie selection on new screens."
Cons: "TSA-style pat-down at the gate in Narita before allowed to board."
Pros: "I liked the friendly staff, the movie selection was also great!"
Cons: "The food wasn't great and they fed us as soon as we boarded and right before we landed. There was about 8 hours in between and we were starving!"
Pros: "I like the whole experience overall I would definitely Fly ANA again"
Cons: "I like the whole experience overall"
Pros: "I got to my destination on time with my luggage"
Cons: "Decent flight but not the seat that I wanted. Window seat without a window. Emergency exit seat which is supposed to have leg room but didn't because of emergency door. Taking some over the counter pain medication helped this and made the flight bearable. Fewer storage options."
Pros: "The crew did a great job making sure everyone was safe and comfortable."
Cons: "Be friendlier for pets flying in the cargo hold. Reducing the capacity from 20 to 5 per flight and regularly increasing the fees is not helpful at all."
Pros: "I loved the fact that once I got to Taipei I had a very short layover and back to SFO. Awesome"
Pros: "Flight perfectly on time. Crew not too friendly (Chinese style), but attentive and helpful."
Cons: "On this B777-300, the large Economy Premium is not quite up to the standard of other airlines flying the same model. The tray table, stored in the arm-rest on all rows, is tiny, and opens only a few inches, not enough for pregnant women or gentlemen with some mid-section padding. I could not use it at all, and had to balance my meals on my knees. Besides, when the passenger in front reclines his/her seat, the seat invades totally the space of the passenger in the back. I felt the passenger was resting on my lap. Forget using a laptop, or even reading a book: just watch your screen, a couple inches from your nose. Good for short-sighted people only! I tried EVA and was disappointed. I'll go back to my preferred airline, Vietnam Airlines."
Pros: "Great champagne. Good food. Good movie selection. Great seat. Pajamas."
Cons: "Nothing. Excellent airline."
Cons: "Great service from flight staff."
Pros: "Nice crew, food was not bad. Decent legroom even in the cheap seats in back"
Cons: "Check in was disorganized. Bad or no communications from ground staff."
Cons: "Keep it up"
Pros: "Crews are excellent"
Cons: "More legroom"
Cons: "The stewardesses could carry more smile when serving, a bit cold."
Pros: "Seat was ok"
Cons: "Everything could have been better"
Pros: "I enjoyed their seafood and lactó ovo meals. There are many vegetarian options i can choose."
Pros: "How much are you going to pay me?"
Cons: "F seriously my time is valuable"
Pros: "Alll good and arrived early!"
Pros: "Proactive, Organized staff."
Cons: "Some of the staff members need to enunciate words more clearly. They speak English too fast making it hard to understand."
Pros: "First time flying EVA. They made it easy!"
Cons: "No complaints!"
Pros: "Excellent staff!"
Pros: "Efficient crew. Safe flight."
Cons: "Narrow space"
Pros: "metal silverware is great, reduces plastic waste."
Cons: "plastic cups, they're not biodegradable. Better to use paper cups."
Pros: "Crew were very friendly and helpful. The flight attendants seemed to have a genuine interest in the needs and comfort of the passengers."
Cons: "For such a long flight, the seats were too small and not enough leg room."
Pros: "Departure and arrival time"
Pros: "With limited time service very efficient and pleasant. Can’t ask for much more."
Pros: "Very helpful and very friendly. I never saw it happen in United or any American Airlines."
Cons: "i wish they had better hygiene"
Cons: "A boarding pass ahd to be printed at the airport"
Pros: "In-town checkin at the Taipei main MTR station. Check in, luggage gets scanned and is taken from there to the airport. You just hop on the train with no luggage to haul with you."
Pros: "Staff was very helpful. They went above and beyond."
Cons: "the food was a shame"
Cons: "I traveled with EVA in March and October and ate the same snack in both trips."
Cons: "Flight attendants were unfriendly. My headphone disappeared on the flight , no help from flight attendants."
Pros: "Great service by the crew / flight attendants! Good food (to me) We lucked out due to not a full flight"
Cons: "Limited entertainment selection (though we did find some interesting Asian films to watch ....)"
Pros: "Everything is wobderful"
Pros: "The flight is on time. The staff is wonderful. The seats had good legroom. Overall I had great experience flying with EVA"
Cons: "The food is mediocre at best. I wish there was more movies to choose from."
Pros: "Helpful, professional, and friendly cabin crew, who are also easy on the eyes:) Individual movie screens."
Cons: "The food is mediocre at best. But it's no worse than most economy cabins. Need better movies."
Pros: "The service is good!!!"
Pros: "Overall everything was good. Feels home to fly with Eva."
Cons: "No preference for seniors"
Pros: "Same as above"
Pros: "Aside from the slight delay, the trip was very comfortable"
Pros: "The air stewardess were excellent !!!"
Pros: "Nice airplane! Loved the movie selections and the meals. Exceptional service!"
Cons: "The vegetarian food gave me food poisoning. I could not eat anything during the 2nd leg of the flight"
Pros: "I'm 6'1" I guess I'm too big. I'm of athletic build and even in the isle seat I was touching shoulders w the next person"
Pros: "All in house setvices"
Cons: "Eva is great airline , better then a lot of the competitors. However during the lag between Taipei and SFO we did not receive any drinking water unless requested - on any other airlines they always provide small bottled water , For the long lag of the flight liquid is essantation."
Cons: "Surfboard charge not very good"
Pros: "Crew is very professional and helpful. I like the sticker for the transfer flight."
Cons: "They just seem overworked and perhaps that is why they don't smile as much as I would expect. The movie selection going back to SF seem much less than going to Taipei. Selection seemed much more limiting. I wished there is a way to be more environmental with the plastic cups. Perhaps give everybody a re-useable cup in the beginning and we keep it throughout the flight. By the end of the flight, each person wasted at least 8-10 cups. That is a lot of waste."
Pros: "Large selection of free movies"
Pros: "The. Crews are amazing. Nice/comfy flight."
Pros: "Great airline , seat was spacing was wider then American airlines"
Pros: "Food had great options, Crew was very friendly and efficient, toilets were kept clean, organized and stocked the whole trip - much better overall compared to my trip going to HK."
Cons: "I wish there were more movie choices available, and that English subtitles were available even when watching a movie in English."
Cons: "Rude flight attendant! No manners! Absolutely disgusting"
Pros: "Crews are amazing"
Pros: "On times"
Pros: "The service crew was outstanding!"
Pros: "Very friendly crew."
Cons: "Very uncomfortable seats."
Pros: "Everything! From the comfortable pods in business class to the excellent wines and food, it was more like 1st class.!"
Pros: "Food is good"
Cons: "Not enough movies/TV screen angle is not good when seat in front is reclined all the way."
Pros: "I had no idea Asiana is this nice. Crew, food and aircraft were all nice! Had a great time flying with them."
Cons: "I just didn’t like that they didnt tell me im gonna be seated next to person carrying a dog on a previous asiana flight. Im not comfortable with dogs and i understand they wanna create an animal friendly atmosphere but what about those who are not comfortable around animals?"
Pros: "On time, In flight service"
Cons: "Customer Service is not reachable. I was trying to reach given toll-free number for Asiana Airline, but not able to connect from India. There is no alternate number to contact to customer service. I had to spend few hours to update my meal preference."
Pros: "There’s no entertainment at bulk head."
Pros: "Newest Airline A380 Friendly, kindly crew"
Cons: "Tgey don't put much effort on the special meal I order."
Pros: "They took care of my mom's heavy luggage and changed her to better seat."
Pros: "I was able to get last minute exit window seats, which gave me unlimited leg room. I did not mind pledging to help with emergency exits. With boarding, they did away with the boarding groups, so whoever lined up earlier got to go on the plane, of course after the first class and business. This all worked fine."
Cons: "The cutlery for the meals were real metal, which felt nicer than plastic."
Pros: "Between the legs of my Asiana flights, I had a 9-hour overlay at INC. Upstair in the same area with the pricey and exclusive lounges for elite travelers, there was a "Nap Space" or "Nap Place: a large suite of rooms with maybe sixty comfortable couches to catch up on missing sleep... with no sign-up required and no supervisory staff. And totally free of charge! Every airport should consider having such a welcomed service. Also at INC, bona-fide transit passengers with a outbound boarding pass can take a free shower (soap and towels provided as well?). Wow. These amenities surely make INC one of the least loathsome airports in Asia at which a day-long layover may be spent."
Cons: "No downside!"
Pros: "The crew was pleasant and professional. The food was pretty good, though not excellent."
Cons: "This was a tired old aircraft not up to international standards for business class. The entertainment package was virtually nonexistent. There was no menu, and you just scrolled through channels to see what was already playing. There was no watching from the beginning of the movie, and no rewind or pause function. The video quality was abysmal, as if you were staying in a cheap budget hotel with an antenna TV. There was no privacy on this 11 hour flight, As you sat immediately adjacent to other passengers, unlike on the other long-haul carriers. I have had better experiences in premium economy on other airlines. This aircraft should be retired or seriously upgraded to justify the added expense of business class."
Cons: "Too long"
Pros: "good service."
Cons: "seat cushion on bottom is not cushion enough, so my butt kind of hurt."
Cons: "2 and half hours delay made me crazy and caused a lot of damages for the time and parking fee for my entire family, who were waiting for me at the airport!"
Pros: "The friendliness of the flight crew was great. The leg room is better than other airlines."
Cons: "The lack of entertainment options on my second flight compared to my first one."
Pros: "Great flight. I was on a united flight to sf. Hideous. Fly asiana!"
Pros: "Excellent first experience with Asiana... The flights were on time, the flight attendants were kind and helpful, AND my vegan meal was very tasty! Will definitely be flying with you guys again :)"
Pros: "The crews"
Cons: "Seats were very uncomfortable."
Pros: "Service was very professional and the food was good too."
Cons: "No qualms with this trip. Everything was good"
Pros: "Flight attendants were awesome. Much better than US."
Pros: "Got a court date and want to change the flight date. The cost to change the flight cost more than buying a new ticket. So stayed home instead and lost the purchase ticket."
Pros: "The food is the best among all airlines."
Pros: "Korean meal was great!"
Cons: "Outlets for charging phone would have been nice."
Pros: "That we were referred to the manager immediately with our concern."
Cons: "The manager at the Asiana check-in station the morning of our flight told me I did not have the right paperwork and told me it was my responsibility as a passenger to have the correct paperwork in order to board the plane. When we asked her how we should proceed, she repeated the same statement about "responsibility as a passenger" over and over instead of telling us where to go get the correct paperwork. She offered no tips, next steps, empathy, or direction and did not even say, "I don't know". With her tone of voice, she basically said, "It's not my problem and I do not care - go away." My fiance and I canceled our flight and flew with Korean Air."
Cons: "Change Flight cost too much"
Pros: "Food was great, seats reclined further than I expected them to, and personal TV was large."
Cons: "Movie and TV options could have been better, but charging both 120v and USB was available, and selection was fine."
Pros: "Service was good."
Cons: "I though on the website it had wifi. The movies are the same between both flight. The news was two days behind and no direct air.solidfood. Comfortable seats."
Pros: "For the first time flying was impressed with everything . Crew was friendly and attentive."
Pros: "The flight crew was amazing, as was the food. Both were presented exquisitely and put US carriers to shame."
Cons: "The only negative I have for the flight was on a very old 747. The seats were definitely feeling their age, with the bulkhead seat's entertainment system a bit of a beast to get folder out from under the seat."
Pros: "Very limited choice of movies and the system is slow and out dated"
Pros: "The flight arrived almost 1 hour early."
Cons: "The flight attendants didn't offer ice with the drink, and you'd have to ask for it. The entertainment system broke down 2 hours into a movie I was watching, and when it came back on some 30 minutes later, I couldn't resume. The aircraft was very very old. The children's meals are a farce."
Pros: "Polite attendants, good Korean food (to a non-Korean at least haha), decent entertainment, quite comfortable. Would flight again"
Cons: "Long wait for baggage at the end -- seemed like it was not the norm though"
Pros: "I was very impressed with crews helpfulness, the quality of the food and entertainment."
Cons: "My wife and I are both Asiana Gold Club members. When we recently tried to board a plane in Inchon, Korea for a return flight to San Francisco we were told that we could not board though the gate labeled "Elite/Gold Club members" but had to stand in the long line of Economy class customers. When I asked "Why", I was told it was for Star Alliance Gold Club members, not Asiana Gold Club members. There was no indication on the sign there was a difference. Don't get me wrong, I'm not so disturbed about standing in the long line. I was upset because of the implied difference in the Star Alliance Gold Club benefits vs. Asiana Gold Club benefits and, as far as I am aware, the unpublished differences so when we as customers are at the airport trying to operate within the system, we know what to do. Please confirm there is a difference and what those differences are. Jerry"
Cons: "Food entertainment seats bathrooms"
Cons: "Crew did not care passengers"
Pros: "Kind crew smiling, good quality of the food (all is free), variety of entertainment program"
Pros: "Polite staff, better than good meals, excellent movie choices (lot of international films) and provide you with pillow, blanket, headphones and slippers!"
Cons: "Delay in departure, but made connecting flight. Crew could have been more helpful in providing information about connecting flights."
Pros: "The crew was extremely efficient and friendly. They made sure everyone was accommodated."
Cons: "The plane itself was old, meaning it had less leg room. The entertainment system was also an old, channel-based system, which meant you had to start on time to watch a movie, and could not choose which one you wanted to watch at which time. The screen display resolution was also very poor, as were the movie choices."
Pros: "Love to take Asiana airline. Foods is excellent and services are great."
Cons: "One thing I donot like they cooperate with many other airlines."
Pros: "Really enjoyed this flight. My first time on Asiana Airlines. It's awesome that they're Star Alliance and give United Miles."
Pros: "Same as the first flight."
Cons: "Same as the first flight."
Pros: "food is really bad, people are not taking social distancing seriously"
Pros: "Crew was nice, seats were comfortable"
Cons: "I enjoyed the flight"
Cons: "Vegetarian meals can be better"
Cons: "same as before on luggage as it was directly sent to SFO The security check again was painful as it was just a transfer and we only had 1 hr in between, didnt think there are additional security check again for transfers"
Cons: "Not stealing expensive gifts from my suitcases. That was very disappointing"
Cons: "On time"
Pros: "Good movie selections"
Cons: "Food wasn't as good as usual on Turkish flights."
Pros: "Great movie selection during the flight. Most of the food was decent."
Cons: "The boarding process was a pain in the butt. Even though my boyfriend and I did a pre- check-in online the day before. We still had to wait over an hour to check our one piece of luggage and wait to be checked in and get the boarding pass. Even though the site says we have the option to print out the boarding pass or show the code on our phone, we still had to deal with all the hassle. The plane was smelly until we were about to take off. The first meal on our way back from Istanbul was awful. The omelette was greasy, overly cheesy and bland. Same goes for the spinach pastry in the same tray. On the flights to Cairo, there was not enough drinks served. I only had one beverage offered to me. I was bypassed when they were serving the coffee/ tea. Also, the timeliness with serving drink was bad... I waited about 4 hours before getting my first beverage on the flight home."
Pros: "Great good entertainment n crew provided warm and courteous service"
Cons: "Terrible boarding process n the seats are not the best- not bad just not as good as everything else."
Cons: "The stewardess actually I insisted that I do NOT recline my chair during the flight. The chairs are already too small. The person behind me didn’t have any room so I had to place it in the upright position. They ran out of chicken on both flights too"
Pros: "Good movies"
Cons: "Lack of drinks offerdd"
Cons: "I nearly missed my connecting flight because of how poorly organized Ataturk airport is. Disembarking was extremely time consuming; there were few signs instructing connecting passengers where to go; and the employees of the airport were extremely unhelpful and gave conflicting information. I made my flight with only minutes to spare after going through two security and passport checkpoints and sprinting an entire wing of the airport. I will never fly through Ataturk (or anywhere in Turkey) again."
Pros: "Every thing"
Cons: "Every thing was nice"
Pros: "Inflight service was good."
Cons: "Seat was a little uncomfy"
Pros: "Everything was more than perfect. Thanks Turkish Airlines."
Cons: "On board internet must be faster."
Cons: "The Bus carried all passengers to the plane . There was No help or assistance available for Handicapped passengers We had to climb the stairs. The person in front of me had Only one leg to stand on and was using crutches to climb the stairs This was like a survival of the fittest test and a horrible Experience. The Airline should provide assistance at the Boarding stairs."
Cons: "No, disappointments:)"
Cons: "See sbove"
Pros: "Every thing about the flight but the"
Cons: "The Customer Service at the Istanbul air port is the WORSE service I have ever seen in the entire world, in fact you can not call it customer service, these people duel on older people that depend on their services and they treat them like garbage. I have always like Turkish Airlines but now I will try to go with any other Airline because of that problem, all their flight are routed true Istanbul and I do not want to risk being stacked there again!!!!!"
Cons: "The Istanbul airport is very large and there are many people. The signage is generally pretty good, but it was confusing getting off the airplane from Berlin and seeing a sign saying something like " foreigners." I waited in that very long line for at least 30 minutes which ate up most of my layover time. Only to find out that it was for people with visas coming into Turley. I was directed to another, poorly marked, line for people transferring planes."
Cons: "Inability to get a full can of soda and beverages with ice, Wild kids who ran amuck in the cabins, insonsistent ventilation it was hot one minte freezing the next."
Pros: "Friendly and attentive staff. Timely take of."
Cons: "Again, nowhere to sit for someone with an extremely painful back, while in line. No access to water or bathrooms once waiting to board."
Pros: "The service is excellent and they do everything in their control to make a long flight comfortable."
Cons: "It's a long flight - nothing you do about that."
Cons: "Boarding took way too long - I waited in my seat with no air conditioner sweating so much."
Pros: "As with the departure, everything was smooth for those who had no carry-on laptop"
Cons: "The new carry-on laptop caused a delay of about 1 hr before departure and arrival an hour late, then claiming the laptop was almost a nightmare with long queue after picking up the luggages, one has to also claim their laptops in a make shift station In the baggage claims area. My suggestion is to put the computer laptops in alphabetic order by last name/surname, with the claim ticket,for easier access when picking up. As for departure, probably at check in to inform them that if you have a laptop carry-on so that can be taken care of right away as not to delay departure when they take it at the departing gate. This should be done at check in if in Turkey, or as a transferring traveler, to inform the traveler to take care of that as soon as arrived to transferring destination and for the traveler not to wait until boarding time at the boarding gate."
Cons: "We had to wait about one hour after sitting."
Pros: "The flight itself was great and the crew was wonderful"
Cons: "Due to the laptop ban, the boarding and un-boarding process was brutal. We had to stand in line for an hour and a half just to hand over our laptops, where for some reason they decided to have only 2 people handling the process which created a huge line. The flight was 1:30 late and as we landed, there was no method to the delivery of the laptops to people. I had to wait almost 2 hours to get my laptop. Again, they only had 2-3 people handling the distribution of the laptops. I understand the security issue, but this issue was known for weeks now and there is no reason not to have enough people on the ground to take care of the boarding and distribution of electronic devices to at least make this an easier experience. There is no excuse for such poor preparation and service."
Pros: "entertainment selection"
Cons: "entertainment console was a bit clunky and old flight left 2 hrs later than scheduled."
Cons: "Nice people"
Cons: "we had to stop in berlin. we were not informed about the length of the stop. food service stopped in the middle and then resumed 4 hrs later. the crew did not offer snacks instead. wifi did not work on the plane so we could not inform our families of the delay. headset was not working on both ears. boarding was very long due to extra security checks. not sure why u need to go through this twice..."
Pros: "Turkish airlines is the worst of the worst."
Cons: "It didn't happen and I wasn't notified"
Pros: "The meals was good"
Pros: "I liked the accurate time for departure and landing, the meals was ausom and delicious and the plane was new and comfotable."
Cons: "they lost my luggage by my first stop"
Pros: "The whole experience was great. After an excellent meal which included drinks before and an excellent wine selection the flt attendants came through and made up a bed for you. This included a cover for the seat, a blanket and a big pillow. As opposed to United where you have to stick your feet in a little cubby the Turkish plane has just an open bench which opens to provide storage and gives ample foot room. I have never slept so much on a flt. Also he bathrooms are much more spacious than others."
Cons: "Really nothing."
Pros: "The steward was very nice. He let me store my special salad and pudding."
Pros: "I paid for WiFi but the service didn't work perfectly, I wanted to switch device,which you have to logout first. The button didn't work"
Pros: "I flew Paris -Hong Kong(round trip) with transfer in Istanbul and overall everything was ok. The in-flight service was great, food was very good and their fleet seems quite new and clean."
Cons: "Thw only aspect I didn't like was the fact that our flight from Istanbul to Hong Kong was delayed and that is not a big problem,flights gets delayed all the time. But the attitude we got from the ground staff in the airport was a big problem. We got to the customer service counter to get further information about the flight and nobody was giving us any information.Not even an apology for the fact that we waited for 3 hours in an airport at 2 AM. Everybody seemed so bored,that they barely spoke 3 words.They offered us a voucher at Burger King, but we couldn't order anything from the menu,but the simplest burger. We just expected a bit more from an airline that has somebody dressed as a chef on-board while serving the in-flight meals."
Cons: "BAD: Leg Room. Seat size and cushion. Food. Air quality/temperature."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Overall not a good experience"
Cons: "The plane was very cold"
Pros: "flights on time.."
Cons: "Our pre-ordered meals were not served"
Cons: "Connection was too long to Dubai"
Pros: "It was to hot on the plane , I told them 3 times and still nothing chaged .... I don't think I fill fly with them on the future."
Pros: "In flight entertainment system offered a wide selection of movies and games, as well as flight info. Good frequency of"
Cons: "Not much leg room in the seats. Bad gate setup, multiple security checks before boarding and having to go in a bus to the actual plane. This might be the airports fault more than the flight."
Airlines flying from Hong Kong have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Hong Kong
Masks required on board, masks provided on flights from Hong Kong
Social distancing seating
Middle seats unavailable to book on flights from Hong Kong
Testing for antibodies, testing for symptoms for flights from Hong Kong
Waiving of change fees. Search flexible flights from Hong Kong