|Flights Arrive in||Pennsylvania|
|Flights Depart from||Hong Kong|
|Airlines||Japan Airlines, Cathay Pacific|
Staff and service good
777-300 plane business class very old and tired
Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines.
Flight experience in JAL is excellent.
Service was excellent and seats were comfortable.
Food for economy was great. Entertainment system great.
Left half hour late.
Seat recline marginally more than in economy, but 2x+ the price. Boarding process for PE abysmal. Food - slapped on a tray.
There was nothing worth liking . Plane was dirty in side . Tray tables were broken. Used pillows without hygiene sealed bags. Toilets were missing basic supplies.
Crew was aggressive and impolite even with senior citizens . There is no point in speaking English with senior citizen of Asian decent. Making faces and giggling among themselves with a sarcasm.
The a330 is showing its age and the food on board was not good. Otherwise it would have been an excellent flight
Airlines staff took my complaint seriously and found the bag at Hongkong airport. Later the bag was brought to SFO and delivered at my temporary stay. Very good job done.
On arrival on 10th Sep at SFO, I found one of my checked-in baggages was missing. This made me bit worried. I made a complaint to airlines staff there. Some inconveniences caused since I kept my needed cloths in that bag.
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