Pros: "Good entertainment options"
Cons: "More beverage services"
Cons: "Crew didn’t manage noisy passengers at business cabin"
Pros: "Crew, food, drinks, and seats were fantastic"
Pros: "Emirates is the best airline I have traveled with. The Dubai Lounge and general service is just outstanding"
Cons: "Too long of a wait for "parking" after landing"
Pros: "I had 4 sectors except the first one 3 of them was with unfriendly cabin crew not smiling at all not responding the calls."
Pros: "Loved the service and the movie options."
Cons: "The food was just okay. It was pretty bland."
Pros: "Comfort and food, good seats but extra cost."
Cons: "Bad value Internet in this day and age."
Pros: "Great service!"
Pros: "Outstanding and very helpful service"
Pros: "Dinner portions were too small."
Pros: "Jumbo jet plane was fantastic."
Cons: "None for now"
Pros: "Flight timing"
Pros: "Comfortable seats, nice crew, good entertainment selection"
Cons: "The boarding process by bus transfer in Dubai was quite long and convoluted. The food options were limited and overall low quality"
Pros: "Fast boarding, seating space ok for long legs, variety of entertainment, many food choices"
Cons: "Crew is way less friendly than before, many extras gone (wet towels before plane starts, no more offer for further drinks by crew), things are collected while halfway in air (blankets, earphones)"
Pros: "Business class setup Bar Staff"
Cons: "Being seated 5 rows and a bulk head away from my wife. Configuration of Two class A380 business class is at the back of the plane with all that increased movement and you have to wait for economy to exit before you can get off. Your diluting the benefits guys for economy profits."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Love the A380 - the sheer size of it allowed for more personal space. Consequently, it was a much more comfortable flight."
Pros: "Good entertainment. Good vegetarian selection of food. Polite and friendly crew."
Pros: "Friendly crew"
Cons: "Service from crew slow and when you ask for something they sometimes forget to bring it"
Pros: "Didn’t get this flight as we were so delayed."
Pros: "Good space and entertainment. Crew was excellent. Really enjoyed it."
Cons: "Food. It’s plane food wasn’t impressed."
Pros: "Staff were quite attentive. All requested were promptly fulfilled"
Cons: "Service took a long time once on the flight. We left Sydney at 7pm and didn't receive any food or drinks for at least an hour and a half."
Pros: "A380! Overall is good. I liked a bag of accessories including eye mask and socks."
Cons: "In flight food in Arabic style, my brother didn't like much of that styled food. But I'm OK with it. They provided light meal ( "pide" lamb/veggie filled bread or choice of fruit). The veggie pide was a bit weird. But overall, the food was not so bad."
Pros: "After our trip from Cape Town to Dubai with Emirates which was not that great we where pleasantly surprised when we where bumped up to business class from Dubai to Bangkok. We did not expect this. Although we did not take advantage of all the extras business class has to offer we had a great nights sleep and the breakfast was superb. The cabin crew was excellent all the time. Thank you Emirates."
Pros: "The big tv on the seat backs."
Cons: "The seats were too close to each other."
Pros: "Professional and friendly staff"
Pros: "all entertrainment onboard is excellent ."
Cons: "the flight is good,,but unfortunately the staff is not accomodating that much,,need some basic training on what kind of food you are serving to passenger.."
Pros: "Attentive crew (Busines cabin was near empty). Highlights the deficit caused by large occupancy A380 Business cabin. A380 business cabin has been economy classed to within an inch of its life, too few crew and those that are on duty disorganised and stressed. 777 crew ratio was 3 crew to 1 pax :)"
Cons: "Engine noise. Boarding in Dubai was a farce as called to gate even though aircraft was severely delayed inbound. Surly lounge staff didn’t help. Business Class gate desk ‘closed’ even though staffed as person was busy on the phone. Weird 2 - 3 - 2 layout means window and centre seats have to clamber over reclined neighbours. Seat width better than A380 and also less tomb like when reclined to nearly flat bed."
Pros: "Assistance at Bangkok was excellent with no problems wheelchair all the way from flight to taxi. The assistance staff were employed by the airport and not Emerates which seemed to make a difference."
Cons: "On the whole everything was acceptable."
Pros: "Streamlined flight compared to Boston to Dubai flight. Still very pleasant staff"
Cons: "Seats not as comfortable as possible in coach"
Pros: "Very relaxed, good food and beverages. Loved the bar/lounge area. Staff very friendly and helpful. Will definitely fly Emirates again."
Pros: "I liked the in flight entertainment, food, and decent leg room in comparison to other airlines. Also, a plus they have a good beverage selection."
Cons: "Not much I didn't like"
Cons: "My seat was changed after I had booked and paid for flight."
Pros: "Affordable price"
Cons: "Unfavourable flight schedule- Midnight arrival.. tired."
Pros: "Low fat meal was great! (the salmon one)"
Cons: "They broke my checked in luggage!!!"
Pros: "Lovely online and phone customer service reps. Comfy flight with good entertainment (tv)."
Cons: "My baggage (x3) was delayed 3 days, which was frustrating to say the least. I received no apology email or flight discount/refund/coupon, etc."
Pros: "Everything was Great !!"
Cons: "late take off and even on arrival took 20 minute halted near runway as there was no space for disembark ."
Pros: "The plane was very comfortable and I had plenty of space for not only myself, but my carry on luggage. I only brought carry ons so I wasn't sure if I would be able to place my bags above where I sat and if there would be enough space. There was."
Cons: "The boarding process was a bit confusing. It all seemed to happen really quickly. Suddenly it felt like everyone was allowed on the plane which confused me. But in hindsight, I think this was for the best because the boarding process was pretty speedy which impressed me."
Pros: "the entertainment was great and I love it."
Cons: "Too cold!!!! When asked for a blanket, crew members gave excuses to why blankets are not available; however, other passengers had multiple blankets. Due to the unorganization of the crew, I had to keep paging for attendent only to be forgotten again. Boarding was not controlled. Passengers gathered around boarding attendant which made getting through zones frustrating. For the amount of money paid, I was hoping for a much better flight."
Pros: "Great leg room in economy, plane A380 very new and modern."
Pros: "Lovely aircraft loads of space"
Pros: "Comfortable seats not packed"
Pros: "Food was good for all nations (although red wine was fair quality, over all was superb). Hundreds of movie channels classic and new ones (but some had no English subtitles)."
Pros: "food and Boarding"
Cons: "seats, I flight entertainment jacks were not working"
Pros: "surprisingly the high definition 17inch screens and the plenty of movies was essential"
Pros: "Portion of the food"
Cons: "More food for long flight"
Pros: "All was good service, seating comfort and food.."
Cons: "Entertainment content can be more popular in terms of film and television programs"
Pros: "Everything was as expected. .sevice, food and seating was good not cramped. ."
Cons: "The seats can be a tadd hard after 14 hours.entertainment is good enough although film and other programs could be better served if if the content was more popular .."
Pros: "Crew was friendly and efficient. Entertainment was good though do expect some random editing and bit blocked out. Seat width was fine had lots of leg room."
Cons: "Food was very average - fine just nothing very interesting. Snacks were available. Seat was hard."
Pros: "seats and airplane are in superior state"
Cons: "the food and boarding"
Pros: "Yes indeed. Polite and listening."
Cons: "Snacks at the beginning, dessert, and inflight duty free."
Pros: "The crew were very good and attentive."
Cons: "Although the film choice was ok, the more recent releases were absent. The cabin was uncomfortable with too much chilly air being circulated. Blanket over the shoulders was the order of the day."
Pros: "They are friendly and able to be approach when we have"
Cons: "The flight was new."
Pros: "Service, food served."
Cons: "Economy class legroom is too tight and not comfortable."
Pros: "I Like The Flight is On Time"
Cons: "Don’t really like because I had booked RB from kayak and they never give any e-ticket number nor booked number and made me cannot check in online and need to wait for almost 30mins just to get the check in, Hope when you have a corporate with another online company please let them provide any e-ticket number or booking reference number, thanks"
Pros: "Flight attendants were fantastic and thoughtful. It was a lovely flight. Great entertainment options, good food, overall a super pleasant flight!"
Pros: "Boarding time was fast, very efficient, food was excellent - much better than the previous flight! Great entertainment"
Cons: "Change to HiFly plane - noticeable difference in most aspects"
Pros: "Very nice flight and very comfortable with extra leg room"
Pros: "No problem"
Cons: "Service can b warmer"
Pros: "No problem"
Cons: "Service can b warmer Practically no entertainment, just a common screen"
Pros: "Crew were ok"
Cons: "Delayed Not enough blanket Seat angle too upright, not comfortable"
Cons: "They ran out of 1of the choices of the meal and I was forced to take the remaining meal which was fish cakes, which I don’t eat. There should be enough food to cater for passengers and regular snacks on board."
Pros: "Their Dreamliner plane is spacious, well fitted, not cramped."
Cons: "Unable to listen to movies with their headphones - too much static"
Pros: "None....RBA shld give everyone a free voucher. Flight is supposed to arrive at 23:30. We landed 02:15. And they let people starved serving the snacks an hour late as promised. Then passengers were moved from one gate to another. It was inhumane and no explanations at all about the delay."
Pros: "Comfortable seats"
Cons: "Can improve food."
Pros: "Entertainment is very up to date Crew striving to help Nice all in all"
Cons: "Boarding usually late"
Pros: "legroom good despite A320 being much inferior to B387 Found an aisle seat helpful to older passenger flight on time cabin crew friendly and efficient selected fish meal.bangus..very good did not miss alcohol captain spoke normal English happy with travellers prayer good airbridge on arrival with nearby toilets pleasant arrival procedure for overnight stay"
Cons: "A 320 necessarily lowers the quality compared with dreamliner eg access to toilets and aisle width and entertainment system at manila the`woman at checkout spoke very poor english so had to repeat several times... and she expressed doubt about any seat vacant as`i was late in the queue.. she resolved this by passing me to her supervisor no other problems"
Pros: "Friendly crew, always available and happy to help"
Cons: "Boarding was late"
Pros: "Love the 787. Best windows best toilets, 3by 3 seating. Love daytime travel. Am senior and given bes t possible aisle seat. Friendly check in a t Melbourne. Super cabin crew all smiling and keen to assist...all very smart dress.Good movie selection on average screen. Good service pillows blankets. Above average lunch with quality beef. Good follwup refreshments. Good air quality. Good use of shaded window effect.Liked"
Cons: "Worst was slow moving line at Melbourne. Not enough check ins. Missed the tail and fuselage cameras on 780 and 750. Seat covers look cheap and worn. Coffee and orange flavour not best. Screens not best eg Cathay and Qatar. Women cabin crew good to dress islamic but too restrictive. No t easy th o hear captain messages. Seat design only average. Bandar airport ver y beautiful but need better restaurant."
Pros: "Super crew. Boarding full plane very efficient. Airbus A320 inadequte to serve great meal to full plane. Gangway too narrow. Big struggle for cabin crew. Captain message hrd to hear. On time. Good landing. Entertainment bad flip down screens not good enough."
Cons: "See above. Aircraft not ok for busy sector. Eg A330 required"
Cons: "Dont know why I can not choose seat, it automatically give me a seat next to exit and in the middle, I cannot change it."
Cons: "airplane is a little bit old."
Pros: "Service was outstanding and i rate them high her than Singapore airlines! Amazing crew who provide regular service With a smile and provide extras ! I cannot speak highly enough of this Arline. They just ooze class!"
Cons: "I was sitting around a lot of families with kids"
Pros: "The crew was really friendly and helpful"
Cons: "I didn’t like nothing"
Pros: "We were in transit and I checking-in was orderly. Grateful for friendly crew."
Cons: "Not much legroom but understandably as the plane was smaller. No entertainment unit. Very hot, didn't know if the air conditioning was on at all. Didn't like the hot meal much."
Pros: "Very clean aircraft, very good service from friendly, helpful crew, entertainment system is very good."
Cons: "Didn't like the hot meal much. Preferred that crew gave extra water during meals even without asking. Fruits should have been offered, too."
Pros: "Gave me aisle seat, great service"
Pros: "Dreamliner appears to have more room, the seats recline to a greater angle, and it is not cold like a lot of other planes. Cabin crew were friendly, helpful and attentive. The break up of flight legs between Australia and U.K. into 3 legs of 7 or 8 hrs is a great alternative to the 1x9hr & 1x12hr."
Cons: "The entertainment system functionality is great, but choice was a bit poor, although numerous. Food generally quite good, only one meal I was disappointed with."
Cons: "The flight delayed for 5 hours and then cancelled. While I understand this happens, it was completely unorganized. They didn't have any plans to try to get people on other flights (passengers ended up organizing this), they provided a hotel but we had to sit there for over an hour while they tried to find one, and when trying to get flights gets the next day, staff was not proactive...the only way people got rebooked was if they told them what to do."
Pros: "The cabin crew were very friendly, organised and polite."
Cons: "The flight was delayed 20min from the outset as the pilot explained to all onboard that we weren't allowed to land early at Dubai airport. Towards the end of the flight the plane was delayed for over another hour as we circled the gulf waiting to land. This wouldn't have been so inconvenient if the lights were dimmed again as it was 2-3am local time and passengers wanted to sleep."
Pros: "The cabin crew were very friendly, organised and polite"
Cons: "The layover at Brunei airport was a little boring as there's not much to do for three hours."
Pros: "Best crew I have ever had"
Cons: "Leg room is too small."
Pros: "Crew are just the best"
Cons: "Boarding was disorganised, excellent service otherwise."
Pros: "They were able to accommodate my request to move to an aisle seat"
Cons: "Sticklers for luggage weight and the plane was small"
Pros: "I Have booked true which is Byojet is absolutely disgraceful I'll be seekong to recover alm fears gro Byojet they been absolutely Nightmare"
Cons: "BYojet shouldn't be with Kayak get rid of them."
Pros: "Short and sweet flight."
Cons: "Very short flight means may not have time for loo visit. Be warned! Use the airport loo before boarding!"
Pros: "The food!!!!"
Pros: "Service with a smile. Great manners."
Cons: "Nothing. Great crew, food, flight."
Cons: "Everything was good except for the food. It was average"
Cons: "I like the flexibility of the staff re changing seats. Ground and air staff were very friendly Flight cost was cheap"
Pros: "Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality."
Pros: "Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality. And unlike previous comments, actually enjoyed the fact I had to disembark at Dubai on flight from Brunei to London allowing us all a chance to stretch our legs, go to the toilet and get a good cup of coffee."
Pros: "No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer."
Cons: "No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer."
Pros: "Great customer service, checking in went fairly quickly."
Cons: "Like other airlines, seats are too close together.. Choice of movies was limited."
Cons: "Better communication regarding delayed flight schedule."
Pros: "Boarding was disorganized, the seating was cramped (I'm 6'2"), the lunch was mediocre, and the guy sitting next to me smelled funny. We took off on time and we landed on time. In other words it was a five-star experience, as good as it gets in modern-day air travel!"
Pros: "Flight was fine, no issues and pleasant, BUT!"
Cons: "Two pieces of lost luggage SOMEWHERE between PDX-SFO-HKG-BKK. Clueless so far."
Pros: "crew very good as they accommodated every request quickly"
Pros: "Crew was pretty nice"
Pros: "all good"
Cons: "change up the movie selection... same as i had a few months ago"
Pros: "Seat is spacious."
Cons: "Had a very difficult time check-in online because HK Airline website didn’t work."
Cons: "The food was not too great and the drink was warm. The seats were good and I enjoyed the comfort the attendants gave us."
Pros: "Pretty typical domestic flight, nothing spectacular"
Cons: "Nothing noteworthy to complain about."
Cons: "flight delayed for over an hour."
Pros: "the crew members from LA to HK were the worst i ever met, very lazy to move when you requesting something to drink or eat, the food were terrible also, the crew members and food were great between Taiwean and HK"
Cons: "seemed like their short haul crew were much better than long haul crew"
Pros: "Entertainment options"
Cons: "No vegetarian options"
Pros: "It was fine"
Cons: "The plane wasn't as new as the one on the way over and it would've been nice to have a bigger selection of movies. Also, they ran out of one of the meal options twice and the second vegetarian meal wasn't that great."
Cons: "The only food I ate all day were the two meals on Hong Kong airlines flights. On the flight from HK to BKK we were served a hot meal of Beef, rice and vegetables. At the time the vegetables tasted a little starnge but I was very hungry so I finished the meal. After arriving at my Bangkok hotel I started to feel unwell and by the evening I was repeatedly vomiting."
Cons: "Inexperienced (or incompetent) behind the counter in checking people in and unaccommodating towards guest. Spent an hr and a half checking in 4 people, had asked me what I wanted to do for a name discrempancy (Will vs William) on my travel docs (fix it! I'm going to fly today!), and no wheel chair assistance after already requesting for it a week before."
Pros: "Not too many people"
Cons: "The plane is very old. I thought it would be a new plane. I did not eat the food because the flight is short and the leg room on this plane is too close. Not like airbus 350"
Pros: "HK to Bangkok (same airline) was really different: enough room, good entertainment system, but still good crew. (Food was just a snack. But bags didn't make the exchange in time."
Pros: "Check-in process was smooth. Boarding process was effortless. Price is very competitive."
Cons: "Ordered special meal (Low-salt meal) the food was mediocre for both to and from LAX-HKG. Lavatory conditions needed improvement ( floor of lavatory was wet most of the time during both journeys, some lavatories were closed without apparent reasons)."
Pros: "Boarding was on time. Flight attendant was very courteous, friendly, but not overbearing. Comfortable seating. Flight arrival time was early. Very enjoyable."
Pros: "Staff was much more pleasant and helpful. There was only a sack due to the length but much better food"
Cons: "The A330 used on the HKG-NRT route was a bit old and out dated."
Pros: "Very helpful cabin cabin crew and attitude"
Cons: "cabin was old, dirty and beat up. Old A330 cabin. the fleet has not refurbished all A330 at this stage."
Pros: "The flight attendants were very nice and professional. Even though the flight was delayed the attendants at the gate do a very nice job."
Pros: "Food was plenty...but no coffee."
Cons: "It was delayed for over an hour!"
Pros: "your flight sold to me very badly, take too much waiting connection"
Pros: "Service was sufficient and quick, just there’s no personal level to it. I guess that’s normal."
Pros: "Great crew!"
Cons: "Airplane food....again, simple is better"
Pros: "The staff at every level are wonderful. check in, lounge staff, gate and flight crew."
Cons: "Flight was delayed 45 minutes but really not the airlines fault. Upon arrive in Shanghai we taxied for 30 minutes to get to a gate. Seemed to go in circles."
Pros: "Cabin crew is very friendly and host."
Cons: "The aircraft Hong Kong Airlies uses on this route is a joke. The business class is worse than economy class on other flights. Everything is dated, there is not much left of seat upholstering after 20 years without any updates and the headrest sits at a hight where my shoulder is - with no chance of adjusting it. I left the 5 hour flight with backpain and the resolution to NEVER AGAIN fly with Hong Kong Airlines."
Pros: "Easy boarding, decent chairs"
Cons: "iPad for entertainment, tiring on the neck after a while No electrical charging port Mediocre food Crew had a hard time understanding English, I ended up speaking Chinese to help the process."
Pros: "People were great, as was the service"
Pros: "The flight got us to our destination, with minimal fuss and no frills, which is what we paid for - so while the stars I gave aren’t amazing, it was exactly what we paid for"
Pros: "The hot snacks is great"
Pros: "Great price."
Cons: "Food could be better. Just a simple snack. Wish they had more substantial meal."
Pros: "Good legroom, flight uncrowded"
Cons: "All was ok"
Pros: "The food was really good, the planes were clean, the flight staff were professional and friendly. The flight went smoothly."
Pros: "The seat"
Cons: "The movie sound did not work -- the attendant served drink orders to every one in business class and forgot me"
Pros: "Gray legroom! Efficient staff."
Pros: "The flight was only 3 hours from Hong Kong to BKK. The airport itself is nice. Good places to wait and eat and the airport has free wifi."
Cons: "There was a scheduled 3 hour layover that turned into over 5 hour layover. While waiting at Hong Kong airport It took a very long time for them to finally announce the correct gate for boarding. Then it was a mad dash to the appropriate gate. Upon arriving at the gate, there was another long wait and then the gate number was changed. No one came to inform the waiting passengers of the new gate information. Very disorganized and confusing. The plane was very cramped and felt old. It still uses the two prong head phone adapter. Why anyone still uses these is a mystery to me."
Pros: "Cheap price Quick boarding Polite crew"
Cons: "No wifi No entertainment"
Pros: "Good size seats, treated well."
Cons: "We were given the wrong information as for as needing a Visa for China..... Out of a lot of money....."
Pros: "They got me to my destination. I had an aisle seat which was nice. There is a screen in each seat with a mediocre film selection."
Cons: "Boarding took an hour - they boarded first class and economy at the same time. Woke me up an hour and a half before we landed."
Pros: "Had to sit for an hour in the flight waiting for it to take off. It's not the airline's fault for the flight delay but they were very helpful to get me rushed to the next connecting flight. My luggage could not make it though and needed to wait for 2 days before they deliver to me."
Cons: "It is not the airline's fault about the delay but I have to say there are quite a lot of delays this year probably due to HKG's new air traffic control system. The delaying problem of flights from HK persists and is damaging HKG's reputation as one of the world's best international airport. What a shame."
Pros: "The staff were fast, friendly, and helpful. They all spoke good enough English to communicate properly at all times. Drinks and food came in a timely manner. The fight felt like it ended as soon as it started. Possibly the fastest disembarkment I've ever had."
Cons: "On the first flight, the plane was equipped with newer technology, including a touch screen entertainment set. But, the flight announcements came over headsets at full blast volume. The return flight was using older equipment, no touch screens involved, but the announcements were not loud over headsets (thankfully)."
Cons: "2 hour delay Flight takeoff time"
Pros: "Punctuality, service, clean and pleasant"
Cons: "First of all, my flight had no option to plug my cellphone, there was no TV screen and no WiFi.. they served some loaf of bread cut in half with some spices inside and called it dinner! But the most disappointing thing is the fact is that they LOST BOTH OF MY LUGGAGE BAGS, and the most they could offer me is $50 compensation (my belongings worth thousands of dollars) And even this I would have to claim from my “home country” which is completely unreasonable as my home country isn’t the one lost my luggage, the airlines had! Beyond shocked, disappointed and aggravated, this was my first time flying this airlines and I promise you it’s the last. Won’t recommend to anyone."
Pros: "Great crew, Food."
Cons: "Reduce baggage charges."
Cons: "Ethipian Airlines overbooked my return flight and did not offer me an alternate return flight so I could return on my designated date. They instructed me to come back the following date to fly. I was not compensated nor offered at the very least an apology. The ticketing staff was unprofessional and attempted to blame me for not flying. Do not fly Ethiopian Airlines out of Accra ever!!!"
Cons: "Staff behavior & regular check on entertainment system as my screen was not working in 9 hr long journey"
Cons: "Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight."
Pros: "Crew was very friendly and professional"
Cons: "45 minutes late departure"
Pros: "The arm rest was dismantled and had a sharp edge of metal which sliced my arm and thumb when I sat down. I was promised a new seat and never delivered. Horrendous."
Cons: "See above"
Pros: "Land crew attention was polite and nice"
Cons: "Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking"
Cons: "The seats are uncomfortable"
Pros: "on time"
Cons: "they woke me up in the middle of the night to give me food.."
Pros: "Comfortable because the plane wasn't full."
Cons: "Check in and boarding was atrocious. We were told that we wouldn't be allowed to go to the gate if we didn't get through the check in but it wasn't our fault that it was taking so long. There weren't anywhere near enough staff and so by the time we managed to check in we had to go straight to the gate. Same thing when boarding. Took far too long and there was an inevitable delay with no apology. Plane ok. One toilet out of order so had to walk the length of the plane. Games no good without a handset and very few new movies."
Pros: "The staff"
Cons: "We were delayed for extremely long"
Cons: "The orderliness during boarding needs more work"
Pros: "Flight and crew"
Cons: "Food and inflight entertainment"
Pros: "the flight was very nice and I thank all the crew for their kindness."
Pros: "Crew were nice"
Cons: "Always delaying, catastrophic food."
Pros: "delayed departure due to weather , very limited information from the crew towards the passengers."
Cons: "The services at the airport was terrible. The Booked me a flight with only a 30 minute layover. When I try telling the people before boarding the plane, big Norred me. When I told the flight attendant she said she would talk to the captain to see if there’s a way I could get a ride to my next plane so I wouldn’t miss it. That never happened. When we got off the plane no one at the airport would help us and when I was trying to run to my next terminal one of the officers at the airport told me to slow down because I wouldn’t miss the plane and I was fine. When I asked help with directions and told him I was afraid of missing my flight people laughed and walked away. When I finally found my terminal and got to it, my flight had already took off seven minutes prior. I absolutelyHated my experience flying with Ethiopian air. The seats are uncomfortable on the plane, not all the seats recline back the same level, and when I was eating dinner I decided to eat chicken since I can’t eat beef and halfway through the check in my stomach started her and I looked up the chicken and it was still pink inside."
Cons: "No Wifi at Lome gate. I don't understand why there is no wifi in West African airports."
Pros: "On the sequrity check our watch was stolen. And we did not get any help from ethiopian airlines...we would like to get help."
Cons: "we booked this flight because it was the shortest. However, we received an email a few days ago saying that the flight on the way back changed and the layover has increased from 2h to almost 7h! this is very upsetting since Im pregnant and the bring such a ling time at the Addis airport really ruined my flight experience"
Pros: "nothing was exceptional good."
Cons: "luggage did not arrive. airport services were not good."
Cons: "Checkin luggage did not get loaded onto the connecting flights at addis ababa. Had to wait two days for the next flight from addis ababa to gaborone botswana to receive our luggage. The ethiopian air office in gaborne was helpful straighteningbout the situation. I would fly ethiopian air again."
Cons: "flight got delayed"
Pros: "Also great experience"
Pros: "Extra comfort and quiet in business class worth cost"
Pros: "Great prices, and helpful staff"
Cons: "The food was mediocre, almost poor."
Cons: "They almost didnt let me on the plane after THEY messed up by not including my ticket number on my ticket. I had to call my parents in Washington DC from Nairobi, have them drive out to Dulles airport and work it out at the Ethiopian office there to give the OK for me to get checked in in Nairobi. The whole process took about four hours and three managers all while I was stewing, worried I wouldnt make it on my flight."
Pros: "Every thing include the crew members ."
Cons: "Ground staff past security at Intl departures were unhelpful and scarce. The gate number on the boarding pass and screen did not coincide. Unlike other airports the screen was not the most recent information. Even when told about the discrpancy and mix up for many passengers, the mistake on the computer was not rectified"
Pros: "Excellent friendly service on both legs of journey. CC were easily the highlight. Meals in economy were mucccch better than in business class which is mind boggling. They've got to get this element right. My biz meals looked like it was just dumped on my plate pretty embarrassing. Onboard entertainment could also be improved ...."
Pros: "Fabulous. On time departure, 15 min early arrival into Addis. Service was outstanding"
Cons: "About time they introduced WiFi on flights"
Cons: "Poor service, not organized, dirty aircraft"
Pros: "Apt to time"
Cons: "I was very cold cos i forgot my jacket. I requested for blanket from different attendants but they never gave me one. They would respond ok but never got back to me. One told me they were looking for blankets and will get me one when found. They were all so busy with food matters. To my utmost surprise after several hours when they were done with food matters blankets began floating around in their numbers. I was really really sad"
Pros: "Nice staff"
Cons: "Food seemed of poor quality."
Pros: "The flight attendants were lovely."
Cons: "The movie selected for the flight was not my preferred genre. Maybe a family film would be better."
Cons: "- terrible food and no snacks provided - Crew was attentive and fairly kind - bathrooms were cleaned but could have improved on the amount of times it was cleaned - poor air circulation"
Pros: "Flight crew were very nice and helpful. Plenty of room for carry on baggage."
Cons: "Veg food selections were very limited. A breakfast without meat choice would have been better than yet another rice dish. Some of the more recent movies started in the middle or near through end. Tried to rewind and restart but neither worked The toilet paper was not refilled at the stopover in Dublin and we ran out before LA!"
Pros: "They made sure we had plenty to eat"
Cons: "My entertainment system didn't work."
Pros: "The inflight music (tons of awesome Ethiopian music, from jazz to pop) and solid Ethiopian beer."
Cons: "The boarding process was cumbersome but I think that's because of the airport not the airline."
Cons: "Ethiopian Air almost did not let me on the flight because I didn't have a return ticket through Ethiopian Air. Almost missed my flight, and was forced to purchase a return flight just so that I could make my flight. According to them, passport control would not let me into Cape Town without it, but customs never once asked for my return flight information."
Cons: "The person at the check in counter initially gave me a different seat than the one I chose online but changed it after I asked for the same seat I had selected online, hone of the worst seats on theplanee also changed my seat for the addis ababa to manila leg without my knowlege and gave me one of the worst seats on the plane. Ruined the trip for me"
Pros: "Seat sizes were okay and the boarding times were on time."
Pros: "I was prevented to travel , from Lisbon to Rome then the onward connection to Adis and and Juba subsequently , on the rounds of an an error on the booking by which my email address appears in between my name , unfortunately on the very same ticket that i used initiating my outbound trip. therefore i was forced to buy a new ticket which costed me 1,830 euros."
Pros: "ethiopian tipical clothes"
Cons: "crew never care people and seats were dirty and smells. besides barding gate is very far to exit in evry airport"
Pros: "It was really excellent"
Pros: "Not bad"
On time and smooth flight from San Juan direct to Sint Maarten.
Just to be expected on a budget airline. Since all the flights were either late on the evening it would help to offer some food for purchase Since you tourists cannot buy decent food withoit local vaccination record in hong Kong this would really to help Using phone to submit electronic data is great but for the elderly this is a hassle
Flight cancelled without notidication, had to book an emergency replacement flight at the counter
Pros: "Check in staff was friendly and helpful"
Cons: "Refused to serve me food when I woke up."
Pros: "Absolutely nothing"
Cons: "The flight took forever to land. Pilot said prepare for descent and we stayed in the air for another forty minutes. The air smelled awful. One of the worst flights I’ve ever taken."
Pros: "I was able to purchase extended seat room for a reasonable price."
Cons: "No free drinks or entertainment or anything to help pass the flight time."
Cons: "Staff at check-in counter were not helpful. They were there and they weren't. We were there at the front while two of the counters were ready but didn't call us up. They were chatting with each other instead. We I asked them are they ready to work, she ask me where was I heading. What is the difference?"
Pros: "Comfortable seat in emergency exit row!!"
Pros: "HK Express compensated for delay"
Cons: "Fight was delayed 2 hours"
Cons: "Terrible attitude from the staff"
Pros: "Price was good and HK to Tokyo times were good"
Cons: "No entertainment on 5 hour flight"
Pros: "Nothing in particular."
Cons: "They don't tell you that 1) you aend up paying more than other airlines charge by the time you add various 'extras'; and 2) you have to go through immigration because they are in another terminal. This means two hours of work, plus I missed my flight because I didn't have 3 hrs. They said my fault."
Pros: "Good price to go HK to Tokyo"
Cons: "Flight attendant woke up a baby to tell passenger something and then baby cried for next hour No water unless you pay for it"
Pros: "The crew was very nice, seats comfortable and the airline seemed well run for a discount carrier."
Pros: "Easy flight, nice crew"
Cons: "Budget airline. Have to buy drinks. Space between seats is tight. Spend the money for the seat with more leg room if you are average height or taller"
Cons: "IS THIS A WAY TO RUN AN AIRLINE? WHAT A BLANKING JOKE! People should notify Ralph Nader & PUT in a LAW or a LEGAL INSTRUMENT that MANDATES compensation to “We the People”, the consumers, the citizens, the customers, man. IF a flight leaves 1-15 minutes late = okay BUT IF a flight leaves > than"
Pros: "The web specials for prices"
Cons: "At least provide water to guests."
Cons: "Service from the crew could have been better. This crew was not hospitable and we had to ask multiple times for our requests."
Pros: "I wasn’t able to get the flight and the booking agent never amended this despite 2 weeks of emails and phone calls"
Cons: "Lastminute.com could have answered my emails"
Pros: "Low budget and efficient"
Pros: "Service was fine. Charged 50 usd for 21kg checked baggage. Food and beverage was not complimentary during flight."
Cons: "Fine experience. Stuck next to obese traveler that forced me to lean into the aisle. My bad luck, not the airlines fault."
Pros: "I just want a seat in a high season!!!!!!!!!!"
Pros: "Friendly crew and very organized"
Cons: "Wish we didn’t have to buy water and entertainment lacked for a flight this long."
Cons: "Made me do a ticket change because I used the first initial and not the full name for my middle name. Been flying 30 years and this is the first time I have had a problem. Won't take these bargain airlines again. It was my first time taking one. Same with my 6 year old's ticket as well."
Pros: "Price was good."
Cons: "Never boarded the plane! I was not notified that luggage check-in closed 1 prior to departure; who knew it would take luggage more than an hour to reach the plane... I checked-in already and was only a couple minutes past the cut-off; they wouldn’t check my luggage in. Instead of offering some solutions or let me pay extra for checking at the gate, I was told my flight was closed, I would have to re-book at full price. I was there before the posted boarding time with time to spare. To top it off, I received a phone call from them asking if I was on board the plane.. online chat with customer service, not helpful either, thenperson I was chatting with just ended the chat after telling me 1 minute past they went check in."
Cons: "Although it was one e-ticket, I was surprised that HK express could not forward my luggage to my final destination. This almost caused me to miss my connection and caused me to pay twice for my extra luggage (which accumulated to a significant amount)"
Pros: "Easy boarding, and slept the flight."
Cons: "It was the hidden prices after booking that ticked me off. Charged for seat after paying airfare, charged for any checked baggage, no in flight service without charge, and you arrive so late to HK you have to Bus or Taxi in. Not worth it."
Pros: "It was a short flight."
Cons: "Tried to save by booking a different carrier. When it can time to check in... I was charged for my seat, charged for a carry-on weighing more than 7kg and forced to check, chose not to pay for a meal, pay for a drink... so many hidden fees. Ended up not saving at all. No savings, no miles, no perks. Will always use an aliance (UA, Asiana, etc) or SkyTeam (Delta, Korean Air) from now on. I at least get my money’s worth."
Pros: "I love when they have great deals on airfare. The late night flight works well for me."
Cons: "Wish the air cooler was stronger and that water was served during the trip."
Cons: "Budge airline, uncomfortable seats"
Pros: "Not much"
Cons: "Crew, plane, food wasn’t complementary and if you want to buy it you will be very disappointed."
Pros: "Price is good"
Cons: "No entertainment, no water"
Pros: "I'm glad it was only a three hour flight"
Cons: "I connected from a Cathay Dragon flight onto an HK Express flight to Jeju. At the transfer desk, the ground agent told me I would have to leave and reenter the restricted area despite having no checked luggage. Knowing it can't be right, I checked in on my phone and went through the normal transfer process in HKIA. It was a 0215 flight from the midfield concourse. The last automated passenger carrier left at 0100. After which, passengers would have to rely on sporadic bus services. The captain announced 'cabin crew, prepare for landing' 45 minutes before landing. That woke everyone up and it was not ideal. All the flights I have been on announced landing when the plane was at base leg."
Pros: "Cheap service out of Hong Kong"
Cons: "Lack of seat pitch"
Cons: "Due to their mistkes with connections and communication I never made it on my flight therefor the specific indicators way be inaccurate but I would say an overall terrible experience."
Pros: "The airport had an emergency shut down and we didn’t get notification about it. When we showed up in airport, the only accommodation was 250 Thai bhat Burger King vouchers that it’s not even enough to buy a drink after getting a burger."
Pros: "On time departure and arrival, had priority boarding and check-in, you get what you pay for."
Pros: "Professional staff"
Cons: "I did not like that there was no food or snacks given for the flight. Also did not like I had to pay for a drink of water."
Pros: "Quick flight between HK & DaNang on time both directions. Convenient flight schedule. Smooth flight. Crew was friendly."
Cons: "Had to purchase food, beverages but wasn’t really necessary due to short duration of flight"
Pros: "Flight departed on tme and arrived on time"
Cons: "got sick from food"
Cons: "The light was delayed and we arrived in Chiang Mai at 11pm. We got penalty of late rental car pick up. And our hotel is a yoga resort so it a far in the mountain. We arrived at the resort at 2am and we had to wake everybody up and the driving was dangerous without street lights."
Pros: "We landed safely and the crew were polite"
Cons: "Late on the way to Da Nang and very late on the way back (flight back to HK was a Hong Kong Express plane). Budget airlines are just not worth it at HKIA - your flights lands and takes off so far from the terminal, you are transferred by bus! No in flight entertainment- although not an issue on such a short flight."
Cons: "The flights was canceled till now no refund"
Cons: "The wait for baggage was ridiculious! The searing was for 1&1/2 meter tall people!"