I have never heard of EVA air before but I am so happy my wife and I were able to flight on their planes twice. Everything on these flights just felt better than their competitors. As someone with longer legs any bit of extra leg spaces is appreciated. The different options for food and drinks were also a plus. They were extra careful to make sure my wife's eating restrictions were taken care for. They had a before take off and landing announcements on the built in tablets for each seat and it gave out information that was very helpful. Such as what and how to declare your items in the specific country you landed in, any odd items that may be illegal to bring it (and even the reasoning why) and any other information you might need to make your post flight experience better. Oh and the seats were more comfortable, had more ability to lean and the headrest was much better for flight sleeping. The only downside was there were "forced" ads on the tablet at take off for maybe 5-10 minutes but honestly, this flight was the cheapest option and had all the benefits listed above that is such an easy trade off. Im keeping an eye out for EVA air going forward.
First time traveling with EVA.. great experience in economy class... Personnel very friendly..
Sub sandwhich for a snack through mid flight and giving a bottle water was a good idea
Everything is good staff is polite and helpful flights are on time sub sandwhich for a snack was good with a bottle of water only thing maybe more variety of food like breakfast or dinner depends on the time
seats are pitched well. you don't feel too tight.
For the price, it was better than other airlines; quality of food and service was very good.
I appreciate the email reminders for online check-in which made my entry to the lines less stressful. The flight was on schedule and on time. The baording staff were proactively helpful and approachable. The airplane inflight food, entertainment and comfies as well as provisions are excellent even in the economy seating. The airline transfer was smooth and easy! Luggage safe and intact! Thank you EVA airline for making my trip a reliable safe and comfortable experience.
Movie selection was not as good as recent flights I've taken (EVA and other airlines).
Great but I am not sure why I was placed in zone 4 for boarding despite being an Infinity Member??? Can you explain online. Thanks
Excellent food. Good service. Crammed Premium Economy seats. I Asked to change seats during check in. They told me the flight was fully booked. But on board I saw empty seats where I could have been easily relocated.
Sat next to a woman who had her period. Blood was on her seat and on the arm rest between us. I ended up having period blood on my jacket and shoes. Very gross!
Better organization of boarding procedures. Terrible leadership guiding people to gates.
Most relaxing long distance flight I have been on. And I have flown on many.
It was our first time flying with China Airlines and had a very nice experience. The airline staff & crews both on the ground and air were very nice. Food on the plane was very good. Will recommend it to family and friends.
I don’t think I’ll be flying them again. Tight seats, no flowing air or air nozzles that you can turn air on you, for those who could have motion sickness this would be your worst nightmare. The pilot was great and experienced (which is what you want when flying 12 hours) overall I’m thankful knowledgeable pilots!
Very routh cabin crew food is only 2 meals for 13 hours fry with them They should get better training how to service good super routh language and talking with customer
staff are super nice and effiecient! It was a very comfortable and relaxing flight
Didn't like on this return inbound flights (from Hong Kong to Vancouver) Outbound to the Hong Kong was good.
I was ordered vegetarian food, but didn't services to me :(
Airline itself is great. While food was being taken off of my tray my beer spilled which was a total accident and I wasn’t upset about that, what was frustrating was I had to ask for towels to clean up and wipe my leg. It would have been left as is if I hadn’t.
Love flying Asiana. Been using it for over a decade now.
Coming back to America was a peaceful flight everyone and everything was perfect
I had a bad experience coming from America to Thailand. On my connecting flight my check in suitcase was not put on the departing aircraft, I received my suitcase 24 hours after arriving in Bangkok and when I open my luggage my hand swelled up. The next morning when I put on an outfit from my suitcase my face swelled up and became numb. My entire vacation was ruined it seems that some kind of chemical was sprayed into suitcase and ruined my clothes and got me sick. The staff at my hotel called the airline and spoke to someone and they told me to file a complaint and gave my a website to do so. I did not file a complaint I felt like it would have fell on death ears. I had to throw away my brand new vacation clothes and suitcase and I had the worst vacation ever due to this happening to me.
The staff was courteous and the flight was very smooth. It was so nice to see the captain greeting the passengers at the end of the flights.
Flight was too cold. I wore a regular cotton tee and it wasn’t enough. It was a night time flight so I would have thought a blanket would be provided to passengers. A 4 hour flight and no options for a meal? I flew Asiana the next day from Seoul to Manilla. Same duration, 4 hours. They give everyone a pillow and blanket and serve a meal. Why is United so cheap and holding back meals and amenities? Also, they promote too much gay stuff and DEI in their advertisements. Please be mindful of other beliefs and don’t shove your gay ideology down my throat.
Staff always with a smile and very helpful with my mom who has mobility issues.
It was amazing. I was not expecting the phenomenal customer service Asiana provides.
The seats felt very small. We were supplied with pillows and blankets, which was nice. Lots of noise from the bathroom, plus exterior noise. Made it hard to hear the entertainment system, even using my own noise-cancelling headphones. The food was really bad. I generally request a vegetarian meal and one was supplied, but the pasta was cold and hard and there was nothing pleasant about it. Two meals were served on this flight; one was a repeat of the meal I had had on the flight immediately preceding this one, which was bad enough I didn't even try it. Drinks were very limited. All I wanted was water, and on a 10.5 hour flight, I was given 3 cups of about 3 ounces each.
The seats felt very small. We were supplied with pillows and blankets, which was nice. Lots of noise from the bathroom, plus exterior noise. Made it hard to hear the entertainment system, even using my own noise-cancelling headphones. The food was really bad. I generally request a vegetarian meal and one was supplied, but the pasta was cold and hard and there was nothing pleasant about it. Drinks were very limited. All I wanted was water, and on a 4 hour flight, I was given 2 cups of about 3 ounces each.
We took business class, It was comfortable and I was able to sleep.
As before, my only problem was not being able to download my boarding passes prior to arrival at the airport. Everything else was perfect.
Better. I took an aisle seat this time. Although the overheard compartment above the seat ahead of me kept opening up during flight.
They ran out of food and were offering random food to passengers.
The food and service was great. You have to pay a lot for in flight Internet though which is lame.
Special request meals are really below average. Vegetarian options are very limited if you didn't prebook.
I have a Peanut Allergy and the Steward staff were very accommodating in ensuring my safety as my allergy is life threatening. Very professional and so vested in their profession.
The flight was delayed for 30 mins. The overall experience was good.
Overall, it was ok. However, the food was very sub-par.
Baggage delayed for 2 days and still chasing for reimbursement of basis items. Very horrible customer care service.
Horrible. No good food. Baggage missed to onboard and came after a day. No support to compensate the delay. Customer care cannot see the status of the complaint. No reply of the email.
We loved the United lounge near our gate and a rep named Aimee who was GREAT
Overall it was good. I missed my connection but I was put on another flight.
The attendant were friendly. I suggest you have a medical attendant on board every flight so that in case someone is sick , he/she will help them.
The woman gate agent in Phoenix was none too sympathetic about my check-in process as I am relatively new with using apps. I almost did not get on because she said I did not check-in. I thought I had via Kayak where I purchased a very expensive ticket. Lesson learned but to be told I may not get on as a matter of factly was difficult to hear.
Overall a very poor experience - booked premium economy tickets but due to last minute flight delays , all my itinery went for a toss and had to fly economy class with no access to lounge or any compensation by united airlines to make up for the flight delays . i had expected better experience than that from united.
Boarded plane and then delayed 1.5 hours while on the plane
It was all good flight was on time, service was good I enjoyed a few movies and everything was smooth
Survey sent before we actually left. Delay after delay. Now a crew problem.
I love flying with United. Unfortunately, I flew on an older plane with minimal upgraded technology (no Bluetooth functionality or handy charging ports). Otherwise, the flight was great and even arrived early.
They changed my seats after I checked in and I was stressed from the time I saw that information until just before boarding, when the gate attendant fixed it, but it shouldn't have happened. And if it couldn't be prevented, then the people on the phone I spoke with should have done something to help, which they did not, nor did they offer me compensation, just meaningless apologies.
