HKG - ONT
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HKG — ONT
Nov 24 — Dec 11
Round-trip
1 adult
Economy
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Thu 11/24
Thu 12/1
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Top 5 airlines serving Hong Kong Intl to Ontario
Scores according to KAYAK customer reviews8.6
Japan AirlinesOverall score based on 4930 reviews
8.8Boarding
8.5Comfort
9.0Crew
8.4Entertainment
8.3Food
Would like more options for movies
JAL cancelled one of my return connecting flight as such has put untoward stress and terrible inconvenience on me. Ive reached out to priceline more than 4 times and said that JAL is yet to approve the request for change in flight details. JAL only approved of it nearly 2 weeks away from my actual revised flight. I was in contact with priceline two to three months away from my cancelled flight from JAL but JAL has delayed the approval of my request for a revised travel plan. All my succeeding plans and schedules were terribly affected by this poor JAL service. JAL did not even tell why they cancelled one of my connecting flights. This delay in their practice is terrible and is a poor reflection of their company values.
My seat in business classes was so small. I felt so cramped and uncomfortable. The configuration of the seats are too closed for comfort. Feeling so exposed and no privacy. The blanket was so thin but fortunately, the temperature in the cabin was quite warm. The crew was excellent. I was looking to fly with JAL but left a little to be desired to fly with JAL again
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
Crew is personal, friendly, efficient and helpful. Together they made the ride even more enjoyable. A+++
Food is probably the best I’ve had in the sky I like that they serve it in the morning instead at late night, lots of drinks to chose from. but the promised Haagen Dazs ice cream never came. Seat was very wide as it is 2-4-2 compared to 3-3-3 for all other Airlines’ 787, the IFE box makes the under seat storage slightly lacking. Touchless flush is a plus.
Shortest
I like the airlines but because I used to fly with Japan airlines.this time not much entertainment and delayed flights and not comfortable compare to my previous flight. Food is not good. Flight attendant are confuse. I had to help other rider because they skip to serve him food.Over all is not Japan airlines that I used to ride.
Pros: "Economy was surprisingly comfortable. Boarding and deplaning were very quick."
Cons: "Not a ton of movies to choose from. Enough, but less than most domestic US flights."
Pros: "Crew was amazing, food was great."
Cons: "None"
Pros: "Typical JAL, nearly everything was fantastic."
Cons: "I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats."
Pros: "friendliness"
Cons: "food"
Pros: "Soo Much Food! Crew was very polite and helpful."
Cons: "They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter."
Pros: "Flight experience in JAL is excellent."
Pros: "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
Pros: "The crew were very polite,"
Cons: "but thet could not help me in getting hooked up with the wifi, which I attempted to do numerous times. The food was mediocre, at best, and the seat was hard and not very comfortable."
Cons: "Cancelled flight"
Pros: "We had a 4,5 hours delayed.. :("
Pros: "VERY FRIENDLY"
Pros: "Excellent service, excellent seats and comfort . Good food"
Pros: "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."
Pros: "Very friendly crew!"
Pros: "The service, more leg rooms and flight attendants were very friendly."
Pros: "Food is better than most other airlines. Seamless check in and boarding"
Cons: "Seating space is quite cramped"
Cons: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
Pros: "The thing I value the most is customer service, and JAL did a great job! The crew was pleasant, always quick to respond to passenger needs and were interested in quality service."
Pros: "Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff"
Pros: "All was efficient but no standout"
Cons: "Nothing was bad enough to mention this column"
Pros: "Friendly crew members and prompt service."
Cons: "Some seats were noisy. When passengers moved it would make creaking sounds so very hard to relax or sleep on the flight. Row 23/24 area left side."
Pros: "Great service, attitude, hospitality. Was never treated this nice on any flight ever. Thought I was a king or prince. And that's how they make you feel. If I can, I only fly JAL and especially the flight JL9"
Cons: "The fact there are many airlines which can't even get close to what JAL can offer and even if they try, employees won't be able to match it because of the cultural differences. Makes me sad that other airlines (I won't name them) can still be in business... they need to fly JL9 once and hope they understand."
Pros: "The food was excellent and the stewardesses were extremely attentive and helpful."
Pros: "service is great!"
Cons: "nothing"
Pros: "Great service and comfort. Great food. On time."
Cons: "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."
Pros: "Excellent overall, crew is very attentive and courteous. Food is better than most airlines Every thing is fine. Boarding is orderly. Crew very courteous. Movie selection is good.. We have been flying JAL for a few times and never regret"
Cons: "None"
Pros: "The most polite and attentative flight attendants and great food options."
Pros: "Me & my family already travel from penang malaysia to kuala lumpur air port, reached KLIA to check in, the MAS/JAL counter told me that our ticket been void by agnet kayak/flight network. Nothing can the counter do till i've to call kayak/flight network. One hour conversation from malaysia to canada. What a wast & replace me with air china. Stupid kayak & flight network."
Pros: "Excellent custumer service including cabin attendants' attentiveness and pilot's warnings of turbulence. Great in-flight entertainment. I liked the special touches such as the small snack and water bar available throughout the flight, and the breakfast Kumamon special. Clean bathrooms are very very appreciated."
Cons: "The only bad experience was when we were boarding, and I asked whether I could take a newspaper and the business class flight attendant snidely said that it was only for business class. I understand the comment, but her expression and tone were unnecessary."
Pros: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Pros: "The flight staff on Japan airlines was great. The meals were excellent, and the flight itself was fairly comfortable."
Cons: "Our flight was rebooked without notification leaving us sitting apart for a 12 hour flight to Japan. This left us with one option of an unexpectedly upgrade in order to sit next to each other"
Pros: "Economy seats were extremely comfortable and roomy. What a difference that makes."
Cons: "Movies available tended to be either action/terror/suspense, or old movies. Very few real dramas."
Pros: "The crew were the nicest group of flight attendants I have ever encountered. The offered assortment of snack during my flight. I got a scented warm hand towel before they service me a meal. They even use real silverware in economy"
Cons: "The only thing I didn't like was the temperature of the plane. It was quite hot (felt like 75 degrees inside)"
Pros: "Comfort seat, decent food, polite service"
Pros: "the crews were very professional and caring. the food was the best of all so far"
Cons: "the only thing was this flight was delayed and we missed the flight at LAX, but JAL reserved a hotel room near by for us so that we were able to refresh ourselves and relax till the next flight. thank you JAL!"
Pros: "Best R/T I have had, service to food to cleanliness."
Cons: "My flight was cancelled from Narita to Hong Kong and they put me up in a small unclean room. I was very disappointed with their service."
Pros: "The ground crew in HKG airport was really helpful."
Cons: "I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation."
Pros: "Service & seats are great."
Cons: "The connections were a bit late, making the long trip longer!"
Pros: "Cathay and JAL Provided excellent customer service throughout the the flight. Everyone did an excellent job and went out of their way to make sure I made flights and had what I needed."
Cons: "Some crew members from Hong Kong better make more effort to improve service skills."
Pros: "Attention given to each passenger by flight crew."
this is a great airline to fly on. I have not ever had a bad experiance with China Air.
Pros: "Service is excellent as always"
Cons: "Food could be better"
Cons: "Food options!"
Cons: "Airport boarding lounge was ice cold. Staff couldn’t be bothered with it."
Pros: "Amazing"
Pros: "The seat @ premuim economy is excellent with great amenities. Food was awesome and catered to cutomers diet needs. The crew was great considering the Language barriers."
Cons: "Nothing! Awesome Airline. Would use again when traveling to Asia."
Pros: "Everything is ok but too much bumpy"
Cons: "Nothing"
Pros: "food and seat are good."
Cons: "Good everything"
Pros: "Sitting in the emergency row."
Cons: "More veg. meal options. Please make sure to offer a complete balanced meal, not just a serving of veggies."
Pros: "Yes"
Cons: "Good"
Cons: "Ontario Airport for international arrival is confusing. I think this has to do with more the airport than the airline...although the airline could have helped too. There is no one to ask questions once you exited the security area. The signage is incorrect for airport shuttle to the parking lots. In order to get to the parking lot, one would need to first take a rental car shuttle to the regular terminal and then change to an airport shuttle."
Pros: "Friendly airline staff. Ease of obtaining boarding pass at the counter. Clean, modern aircraft. Thanks China Airlines!"
Cons: "As with all airlines, the "the hurry up and wait" processes associated with getting onto the plane are tiring."
Pros: "Service & price"
Cons: "Not much legroom for economy customers, limited entertainment & food selections"
Pros: "Like the seats, in flight entertainment and in flight staff are friendly."
Cons: "Did not like baggage fees for flying with Ice Hockey Goalie gear. Was dinged a monsterous $634 for baggage fees due to being over weight and over size on my goalie gear. Really it cant be made any smaller or lighter. THEN DINGED AGAIN for sticks as an over sized item again ! WTF ! Most other airlines label it as sporting goods and I pay the overweight fee, usually $150 CAD. Not this airline ! I could have booked another person for return flight and only added $300 to my bill ! Utter ridiculous how bad I got raped on this. Ok over weight yes. But over weith + oversize + oversize is a bit much !"
Pros: "The flight was fine. Everything went smoothly."
Cons: "I was not allowed to recline my seat because the person behind me did not want me to recline."
Pros: "The boarding was quite efficient tho with a gate change. One flight attendant is very courteous and attentive. Co-pilot announcement is very clear."
Cons: "Food was no no. Stewardesss are quite robotic and are lack of smile, perhaps because of late flight? IFE monitor is old and dated"
Pros: "The Ontario terminal location is much more convenient and faster than LAX."
Pros: "Excellent service for a1:15 duration flight. The offered meal was decent. Seat was fine."
Cons: "Seat back LCD was very small and low contrast, though no big deal on a short flight."
Cons: "The seat pitch is quite narrow makes plane feel crowded. Flight attendant does not pay attention to the request"
Pros: "I request to re-assign the seat next to corridor in counter."
Cons: "The airline assigned us with two middle seats among the four-seat pattern again. No other choice."
Cons: "Delayed multiple times."
Pros: "same as above"
Cons: "same as above"
Pros: "Easy flight from TPE to SIN. The plane was clean and the crew were attentive and pleasant."
Cons: "The plane was older and starting to show signs of wear and tear. The snacks were okay, but the meal served was nearly inedible. Limited selection of beverages. The entertainment system was slow and did not contain as much content as other international lines I've flown."
Pros: "clean.."
Cons: "The flight came in late. Its not normal. The crew did not care much and where not nice normal.. They need a fresh look at where they are going."
Pros: "The crew at ticket counter and in-flight were amazing. So polite and did all they could to make my experience enjoyable. Loved that even though I was not first class, the flight attendants offered to hang my suit up in the closet."
Cons: "Even though it was no big deal, would have loved a usb charging outlet."
Pros: "Crew very helpful and provide good service"
Pros: "Very nice flight crew"
Cons: "Food didn't agree with me"
Pros: "My very first time flying china airlines and loved everything about it... food, service, comfort, etc."
Cons: "Nothing."
Pros: "Customer Care details and safety placed first. Restrooms always cleaned. Attentive staff."
Cons: "Getting seat assignment late. No choices. Ended up window seat on emergency exit row. Three bulky men together shoulder to shoulder. CAL needs to seat us with more space"
Pros: "Legroom and entertainment are nice. Seats in economy are better than average."
Cons: "The staff does not seem to mind bumping into you or a seat with a cart in the aisle... And they don't control the 'gold rush' boarders who can't tell zone 1 from 3 or premier from economy... Of know what 'parents with small children' means... They just run the bulls...."
Cons: "Two hours late taking off. Sat at the gate on the plane waiting. We checked in two hours plus early and the agent made a flippant remark that that flight was always late and she was right!"
Pros: "Not much. I would have liked a chance to request food to reflect my religious needs."
Cons: "No fish or vegetable options on Good Friday. Late boarding. Entertainment system had poor options and did not work."
Pros: "Crew was professional and very courteous. Helpful staff. Nice smooth flight over."
Cons: "offer water more often"
Pros: "Friendly staff with fast pace. They can serve food within the 2 hour flight. We flew from Taipei to Hong Kong and did not expect a meal."
Cons: "China Airline changed the flight schedule and delayed 1 hour departure time. :-("
Pros: "Great schedule, great flight crew, gave me an exit row both directions, very flexible tickets (allow you to change date repeatedly with essentially no penalty), and all for an amazingly low price. All in all the best ticket I've ever bought!"
Cons: "Nothing! It was great!"
Pros: "they dont looked upset when you ask them for something"
Cons: "the crew didnt provide beverages on the 2nd meal service. something happened (meal tray cant be pulled out) that made them busy. so, they went ahead and offered coffee and tea. to my thinking, do they expect that people drinks only those. plus they gave customers on the other sections beverages"
Pros: "Overall, polite service staff"
Cons: "Only few open counters for check in unlike at San francisco"
Pros: "Seat was comfortable, I was able to get an aisle seat, entertainment options were good."
Cons: "Flight was 90 minutes late taking off, departure gate was cold and uncomfortable, had to take a bus from gate to plane."
Pros: "They put many American airlines to shame, as they are so efficient and pleasant. Flights were very on-time, with only small delays. Very good at de-planing passengers quickly."
Cons: "seats were so uncomfortable.. felt like metal cups.. hardly reclined at all for a flight that goes over-night. Needs more comfort in seating."
Pros: "The dedication of the crew and smooth boarding process reflect the company operational processes well executed."
Pros: "The flight was short yet comfortable."
Cons: "Nothing I can think of off the top of my head. Everything was fine."
Cons: "Couldn't hear any of the inflight entertainment. With volume turned all the way up it was still very silent!"
Pros: "I was provided an extra pillow upon request. All the flight attendants were friendly, nice and always have a smile on their faces. The airline counter in Hong Kong offers the special candy from Taiwan."
Cons: "There was no toothbrush/tooth paste provided on the return trip from Taiwan to Los Angeles. They didn't offer and soda from Los Angeles to Taiwan. The return trip was delayed from Hong Kong to Taiwan and Taiwan to Los Angeles. Both delays were only announced at the time of the original boarding time."
Pros: "I liked the large selection of movies and TV shows."
Cons: "The headphone jack on the chair wasn't working as well as it could have so it was hard to hear the movies I was trying to watch. I didn't like how the meals and lights being dimmed seemed to correspond to (and keep us on) the time zone of the place we were leaving instead of adjusting us to the time zone of the place we were going."
Pros: "Flight was late, service was poor and flight attendants were not friendly ( spoke to me in Chinese and not English), didn't receive any privileges as a Silver Medallion Skymilet on all flights and SkyMiles were not given."
Cons: "Worst Skymiler Partner . Poor customer service and inflight service."
Pros: "- Extremely helpful flight crew attentive to your needs - Pretty good food options and tasty too. - A great selection of current movies and TV shows from around the world will help pass the time"
Cons: "- Terribly cramped seating in economy class (you get what you pay for)"
Pros: "Service was nice"
Cons: "Late Old 747 Very very poor food"
Pros: "The flight and crew were very good. About one hour flight and they served a hot sandwich snack."
Cons: "The flight was delayed by a half hour."
Cons: "Got to the gate and flight was booked, no seat, I was not on the list. Have trying to get refund by phone and e mail without response. Will never buy anything ever with kayak unless I get fully refunded."
I'll be back
It was fine. I didn't love the food but it was at least a real attempt at serving a meal, unlike my earlier flight from Nashville to Dallas.
Such an easy airport to get in and out of. Was. in my lyft in a few minutes and on my way home.
Great all around.
WI-FI Connection needs to be more secure
Pros: "Seats were comfortable didn’t have to pay extra for my personal day crew was polite"
Pros: "I was arriving only 45 minutes prior to departure time. Not able to check in my luggage. AA ticketing agent allowed me to bring my garment bag through security and to be checked in at the gate. Thank you very much!"
Cons: "Nothing really. Very satisfied customer here."
Cons: "American Airlines seats DON’T recline far enough. They cram too many rows making it more uncomfortable"
Cons: "30 min late"
Pros: "Plane was newer than I expected. Had tv monitors on the back of seat headrests."
Cons: "The flight was delayed an hour because the flight crew was late."
Pros: "Made it to my destination"
Cons: "2-hour delay in the plan after departure from the gate for maintenance. The seats are so small that my knees hit the seat in front of me the entire flight."
Pros: "Upgraded to premium economy, nice seat, overall comfort."
Cons: "Leg rests for our seats didn’t work. Crew said ther was no fix for problem and left it at that. A bit disappointing. Fruit plate was disappointing, but pastry and yogurt was nice. Fruit wasn’t fresh."
Pros: "Shory"
Pros: "miserable. Flight."
Pros: "Short flight."
Cons: "No concerns What I expected for a quick flight"
Pros: "great trip and crew"
Pros: "great trip and crew"
Cons: "horrible food and poor service and attitude of cabin crew"
Pros: "Nothing"
Cons: "spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour."
Pros: "Landing in my city"
Cons: "The fact that I was delayed twice, given false information, had to wait to board because a flight attendant was late for her shift and then had to run from terminal to terminal to find my flight on my own because no representative could help me or show up."
Cons: "Flight was delayed"
Cons: "Gate agent told me it wasn't his job to quickly verify if my luggage had made it on the plane after my 10 minute sprint in PHX. I know at my job, I don't get the luxury of telling customers "it's not my job", especially when the customer has had a bad experience with us."
Pros: "Enough leg room. Free movies"
Cons: "Nothing really"
Pros: "The staff was very helpful"
Cons: "I did not like the fact that, I was ask to help a non English person, whom spoke French find their way to the departure area from check in. I could not understand their broken English. That I feel is the job of the person or staff trying to check them in."
Pros: "Flight was as expected, Nothing to report."
Cons: "Seat was fine and of course when the person in from recliner it was no longer fun. And that was on premium economy."
Cons: "Flight delayed by 35 minutes"
Pros: "We landed safely"
Cons: "I was astounded at the miserable "cattle car" experience of this flight. When the person in front of me reclined his seat, the back was shoved to within about a foot of my face. Talk about "In Your Face!" It was nearly impossible to exit from my window seat to the aisle, since there is almost no vertical space open from floor to ceiling in which to move. Flying used to be fun--this is awful!"
Pros: "Excellent. on Time. Friendly crew"
Pros: "Planes were punctual and smooth flight"
Cons: "don’t know! didn’t get to phoenix because of plane issues"
Cons: "The flight was a bit delayed and was not cleaned at all, may be because of short of time, but minimized the further delay, so acceptable."
Pros: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
Pros: "Best part left on time and arrived early. Many thanks. Good seat room in the older S80."
Cons: "Overhead bins very full. No entertainment but that's ok for flights under 4 hours."
Pros: "one more bag"
Cons: "Pre-booked Special meals were not catered to. Could have appreciated more friendly crew."
Pros: "Personell at Bagage drop was nice"
Cons: "First the time between connection flights was very short. Then after just making the. Innextion sat for almost 2 hours on board . Missed introductory lunch for my new summer job at my college -"
Cons: "Essentially a bus ride with the comfort of a wooden bench."
Pros: "I cannot comment because the total journey was without food."
Cons: "The crew is so rude that I was asked to remove the meat and eat the remaining. Is there no value for Veg eaters in American Airlines."
Pros: "Prompt boarding"
Cons: "I could never sync in the entertainment app and wifi"
Pros: "Pretty average flight and experience overall. Food was as expected. Average flight attendants - no one really stood out, which is odd for an international flight."
Cons: "Premium economy seat didn't decline making this the most uncomfortable and unpremium experience I've had. Sore neck and back. Searching for media such as artist or movie worthless - yields no results, yet the album is included in the listings - I stumbled on it earlier in the flight and wanted to listen to it again. Same search experience on a flight three months ago."
Pros: "Used system wide upgrade to 1st class. Excellent service"
Cons: "bumpy ride"
Cons: "They run out of food in Business Class. Service was the same as in coach."
Pros: "Seat was comfortable"
Cons: "Gate agent told me my bag would fit under seat but when I got on board found it would not and had to do gate check."
Pros: "On time."
Cons: "My aisle had a couple of vets who were just doing the job. Missed several rows during a beverage service. Not bad but nothing special."
Pros: "The flight attendant lady from 1st class/Business held my suit jacket for me to grab on the way out. Simple thing, but very thoughtful and kind. Love it."
Cons: "The negatives are puny compared to what made me happy in this trip. Thanks AA! Please thank that nice lady for me!"
Pros: "Todo muy bien"
Cons: "Los que están en tránsito deberían permitirles bajar del avión antes para poder llegar en hora al otro vuelo. Sugiero que la tripulación informe a los pasajeros en tránsito sobre dónde dirigirse según el vuelo siguiente"
Pros: "Got home safely (eventually)"
Cons: "Left 3.5 hours late. Promised a connection the following morning and a hotel. Arrived at SFO only to be told that they would not pay for the hotel (or make arrangements) as the delay was weather related (since when is trying to leave BEFORE a typhoon hits and being LATE a weather related issue). They gave me the option of after a 13 hour flight at 11:30pm walking over to find AA staff in another terminal to argue for payment. I was too tired. After 1 million miles on AA I will avoid them now."
Cons: "I ask many AA customer assistance this question no body help me understand. I buy a seat and a 70$ extra for a premium what does this seat offer , what am I paying 70 $ for"
Pros: "Almost 20 hours before regular flight time, received numerous texts from airline that flight will be delayed. Some were delays if 4,5 hours then changed to almost 8 hrs then back to 6 hours . Needless to say connection flight is messed up and no way of knowing what that might be until arriving at airport. Then more confusion, too almost an hour to get checked in. With connecting flight of 1.5 hours which is scary for international flight that requires going through custom then recheck luggage and TSA line again. The saving grace is captain speed up place on first leg of international flight so arrived airport 1 hour early, thus allowing enough time to connect."
Pros: "Everything"
Cons: "The crew services are excellent"
Pros: "IFE, good system, GUI, and good content, various options and languages."
Cons: "Crew service, uninterested, careless, unemphatic, absolutely not dedicated to service, even borderline rude."
Cons: "Have kinder staff. Be more customer oriented. Be more like Westjet."
Cons: "Toilets were dirty and not enough toilet papers"
Pros: "A lot of empty seats so room for sleeping and good choice of movies."
Cons: "No information about the delay, no vaucher not excuses. Crew non existent during the flight compared to Asian airlines. Food was so so and not the greatest way to come home."
Pros: "I think the pilots are great, very stable take off and landing."
Cons: "Foods not good"
Cons: "Tight uncomfortable seats. Terrible food."
Pros: "Not much."
Cons: "1. Broken arm, asked for 1st pre-boarding. Was told, “it’s over there”. That’s it. By the time I got on everyone in my section was already on. No one helped me w my one backpack, watching me struggle. 2. The crew appeared to hate their jobs. Scowls and general poor attitudes. 3. Food. Airline food in general is not good. However, this stuff was barely edible. Terrible. 4. Information. None. I had to use the APP to get any info. My connecting flight was almost 4 hours delayed - w NO info. In fact, NO GATE AGENT the entire 4 hours. After finally boarding my flight, the captain apologized for the delay because of a two hour delay in another city. Numbers don’t match - sorry. Then he announced we needed to di ice. No problem. Safety first. He said no longer than 30 minutes. One hour later we were on our way. Overall, I was extremely disappointed in my experience with Air Canada - very disappointed."
Cons: "Food"
Pros: "The price, the service:)"
Cons: "Our flight from Toronto to Houston was cancelled. The staff at the arrival counter was very slow and rude. We wanted to leave by the United flight which was leaving in an hour or so but the supervisor was not willing to do anything. We ordered Asian vegetarian food and it was horrible. Never again Air Canada."
Pros: "Cheap tickets at short notice."
Cons: "Inability to check in online and via machine in transit. Cheap flight gets you cheap service. My entertainment console did not work and had to ask crew to reboot it. Many others had same problem. Food is below meh. My travel was Air Canada all the way but portions provided/partnered with Alaska Air. I was not able to check in for both portions of my travel from HKG to YVR to SEA."
Cons: "Amenity kit in Premium economy sub par. Ear buds inadequate. Need noise cancelling headphones for the entire plane. On line "best price guarantee" is hogwash and completely untrue when tested."
Pros: "Entertainment system has a bunch of varieties to keep you entertained for a 12 hour flight."
Cons: "The delays were horrible!!! Had 4 flights with them. Seattle to Vancouver, Vancouver to Beijing, Hong Kong to Vancouver, and Vancouver to Seattle. Seattle to Vancouver was delayed so long that we almost missed our connecting flight to Beijing. Because of that delay our baggage missed the Vancouver to Beijing flight and we had nothing for 2 days!!! It was a hassle to get some kind of compensation and just having to wear the same clothes for 2 days. Also the Hong Kong to Vancouver, and Vancouver to Seattle flights were also delayed"
Pros: "The long flight had 2 meals and a snack."
Cons: "some turbulence."
Pros: "Good service and landed early. Luggage was quick"
Pros: "Entertainment system available at each seat."
Cons: "Tight seat space."
Pros: "Drinking water abudant , foods good"
Cons: "for God sake, too many seats"
Cons: "Bad service"
Pros: "Interior of the air craft basically clean. Arrangements To air craft are in order."
Cons: "Air circulation and air conditioning is lower than Normal. Is kind of humid. My section are lower Than other sections."
Pros: "Ok"
Cons: "Have no blanket to passenger"
Pros: "Staff remember special requests"
Cons: "Generally not friendly, bathrooms were filthy from the time we got on the plane. Everything is dirty bad smells everywhere. Delayed, no space, no good food, no fruit, so many little things missing, limited entertainment options. LBP airport is the most inefficient airport in the world, always wait forever for my luggage with lots of rude staff everywhere. Some 400-600 people were trying to leave the airport through two lines to pass off the last sheet which is unnecessary. They should take a lesson from other airports like Hong Kong and Singapore. Absolutely despise going through Toronto airport as well as Air Canada gates when departing."
Pros: "One flight attendant in particular stood out to me. She was extremely friendly and pleasant the whole flight. Flying is not always the easiest experience, especially during a 12 hour journey. Her positive attitiude definitely made it more bearable. Excellent customer service!"
Cons: "Certain members of crew did not offer the best flying experience. Ranged from being rude and curt with customers, and not being friendly and accommodating - need an attitude adjustment."
Pros: "The plane is new."
Cons: "Meal needs to improve. All Nippon airways served much better meal."
Pros: "The food and the crew."
Cons: "The choice of movies was not as many or as good as other airlines that fly between HKG and PDX, such as Delta and Cathay Pacific."
Pros: "Everything went smooth no hitches at all people very nice"
Cons: "Not much"
Pros: "The flight was long, but fine. Meals were very good."
Cons: "I had to buy a one-way ticket. It was $900. + It would have been great to be upgraded for that price!"
Pros: "E mail confirmation , on time!"
Cons: "Food , not consumable. Limited water for a such a long flight. Poor choices for the entertainment. Crew semifreindly.washrooms are not maintained during the flight."
Cons: "There's a strong reason why the Asian airlines have greater customer satisfaction. I flew Eva Air, Cathay Pacific and China Airlines before. Their flight attendants literally walk back and forth non-stop during most of the time in the air to serve the passengers. Their food are much better. Added benefit: their flight attendants are much younger and prettier!"
Pros: "The crew was friendly and prompt. They kept us informed and acted very professional."
Pros: "SEATS ARE VERY TIGHT"
Pros: "The entertainment/media center. The built-in digital movie, TV, music center was excellent! It was the only redeeming aspect of the flight. NOTE: one person in our party had a faulty unit that the volume went out of control when the crew spoke - she stopped using it as a result"
Cons: "The least comfortable flight I've taken for a long trip. My family complained constantly also, including my daughter that travels for pleasure more than I do. The seats seem impossible to get comfortable in. I'm 6 feet tall and 175 lbs and the seat is too narrow to try to do anything that sit up straight. The angle of the seat to the bottom of the seat in front make it difficult to find a comfortable position. Once I got my legs under the seat in front of me my own seat pad pushed into my thighs limiting the blood flow. The flight attendants on the flight there and the flight back seemed like they hated their job. Never cracked a smile and seemed to be trying to make it through their chores. They ALL seemed unhappy and stressed. The food was the worst we've ever had on any flight, domestic or international. The sandwich for lunch was TERRIBLE. Out of 5 people none of us finished it. We tore most of the puffy odd bread off of it which left the meat which lacked any discernible flavor - making it taste fake. Having visited a couple of 3rd world countries on this flight we felt more at risk of eating bad food on the airline than on the streets of Hanoi. First and last time we'll fly Air Canada."
Pros: "I've been taking this flight for many years. The flight times, crew, and boarding process are all excellent. The food is always very good for a plane flight with plenty of options. When awake, the new seats are a pleasure and I especially appreciate the extra storage areas."
Cons: "By definition, this flight is long-haul with the necessity to sleep on it. In executive class, they have recently changed the "seats". The old ones were too cramped (narrow) for a 6 ft guy. The new ones are not only narrow but the table that telescopes down restricts the vertical height when the seat is fully down. It is literally impossible to lay on your side. This was a horrendous design and unacceptable for a sleeping flight."
Pros: "Comfortable seats in bulkhead, large overhead cabin space, friendly staff, lots of water offered"
Cons: "No extra blankets available. Would have preferred more Asian cuisine on HK/Toronto flight. Staff too busy with full economy cabin, so not responsive when pressed call button. Movie and TV selection not as extensive as Cathay, though kids same games much better."
Pros: "Boarding was on time, flight was smooth and the service was great!"
Cons: "I don't have anything negative to say about this flight!"
Pros: "flight was late"
Cons: "it was late"
Cons: "Food not good, and entertaiinment center did not work"
Cons: "Did not pay attention when serving meal to the people passing by not asking until call them back"
Pros: "Aircraft too crowded, travelling last year on Air Canada from Vancouver to Sydney on a Boeing 777, seating was 3 - 3 - 3, very pleasant in economy class. Flight from Vancouver to Hong on a Boeing 777, seating was 3 - 4 - 3, very crowded, narrow seats, almost everyone shoulders touching, aisles very narrow. On the inbound journey a few hours our of Hong Kong the announcement was made, that all the toilet holding tanks were almost full, please do not go to the toilet unless one had too, Where else could one go?. Would think some than twice to travel on this flight again. Cathay Pacific use same aircraft Boeing 777, seating was 3 - 3 - 3, aH that's better."
Cons: "Staff were very friendly"
Pros: "Prem. Economy class is pretty decent, love it!"
Cons: "food can improve some"
Pros: "It was part of Star Alliance (although they should be ashamed to claim it.)"
Cons: "Air Canada SQUEEZES 10 seats across on this 777 (I've never had more than 9 on any other airline) and it is very cramped and uncomfortable (you'd better like your seat mates because you will be rubbing elbows and shoulders with them for many hours, especially on this 12 hour flight. They have very little leg room as well. This is the most miserable long haul airplane I have ever flown on, and I fly a lot. Discount airline planes are more comfortable than this one. It was over an hour after we had our meal until they got around to picking up our trays."
Pros: "The plane was not full so there was lots of room to stretch out, very nice."
Pros: "The crew on the plane were professional and polite and took exxtremely good care of us."
Cons: "The boarding process was confusing and the gate agents were extremely rude. I attempted to upgrade and the gate agent couldn't figure out the price diiference in fares. I offered to pay a flat rate per ticket which was much more than I had paid to upgrade on the way to Hong Kong and they said the computer wouldn't let them. The comfort of the plane was terrible. I had the same seats on Cathy Pacific and had at least 2" more leg room."
Pros: "Nothing"
Cons: "Bad service"
Pros: "The crew is very friendly and accommodating. Food was decent. We got thier latest plane with great little pods in business class. Overall it was pleasant."
Pros: "Seats were pretty wide and comfy."
Cons: "I was traveling overseas over a 10 day period. The inbound and outbound entertainment was exactly the same. It's pretty slim pickings when it's over 12 hour flights....."
Pros: "aircraft was new 787 - very spacious with excellent head and leg room. Plane ride was smooth and with very little roughness even during turbulence. Take off and landing extremely smooth."
Cons: "As a rule airplane food is not the best. Having the rolls warmed would be nice."
Pros: "Had heard a lot of negative comments about Air Canada online. There was no evidence of it."
Cons: "Food. The quantity was less. Even an eleven year old child was feeling hungry."
Pros: "It is my first time to fly 15 hours. It is a bit challenging"
Cons: "Some crew members have porker face all the time, not friendly."
Cons: "Updated plane with new seat providing better leg room. Good inflight entertainment"
Pros: "I love the economy plus section. The additional space between rows is much appreciated. The planes are great and the entertainment system is very good. The crew is very nice. The whole experience was very good."
Cons: "More movies variety would be great."
Pros: "Flight attendant was good"
Cons: "Everything else needed improvement"
Cons: "The flight was delayed, the first most important part is to depart on time keeping in mind the customers schedule as well that are travelling with the airline. No communication between the airline and ground department, was not happy at all and probably not fly unites again. Also they charge bags?"
Cons: "Delayed by 15mins"
Pros: "Arrived a little early!"
Cons: "7/8 size Brazilian airplane."
Cons: "Power at the seat was not working; bags took almost an hour to arrive at EWR"
Pros: "Great movie choices. Seats were ok. The flight crew were very nice and accommodating."
Cons: "I do not know why there is an extra check right before boarding, but my husband ended up leaving a bag on the table and since there is no orderly fashion and people are standing everywhere, we didn't notice. No one came after us to inform us we had left a bag. We had over $100 worth of souvenirs in it that are now just gone. Flight was delayed leaving and landing which meant we missed our connecting flight. Food was ok but nothing special. They only offer you snacks once."
Pros: "Nothing, absolutely nothing."
Cons: "The flight attendants were pretty much what I've come to expect on U.S. airlines--overweight, older, and sloppy in appearance. One of them looked like she had rolled out of bed ten minutes before arriving at the gate. It was the complete antithesis to the flight attendants on Hong Kong Airlines. Ah, for the good old days of air travel. Before the plane ever took off it was announced the the entertainment system on the seat back ahead of those in comfort seats was not working and wouldn't be for the duration of the flight. Having paid an additional $239 for the comfort seat in the hopes of making a 16-hour flight go by a bit faster, this was unconscionable. The food was far inferior to Hong Kong Airlines. In short, it was the trip from hell."
Pros: "Same as above. Nothing to add"
Pros: "The food choices were good and the service was excellent, Always kind and responsive to my needs and attentive."
Cons: "Boarding could be done by letting people with window seats being seated first, then the middle seats next and finally aisle seats last! That way people would not have to get up from their seats after they have been sitting down to get back up to allow the people in the inner seat to get to their seats a pond boarding the plane after the people in the aisle seat are already sitting!"
Pros: "Everything ran on time and the staff was very friendly."
Pros: "Although there was a slight delay, the flight was pleasant and the service very nice. We got twice something to drink and a snack. For the short flight, quite remarkable."
Cons: "Everyting was fine"
Cons: "Gave me the wrong seats"
Pros: "It was what I expected, a long flight in economy. Nothing special -nothing terrible. Check in went smoothly."
Cons: "One restroom was inoperative, so there were long waits to use the restroom. For long flights, it would be nice if all restrooms were available."
Pros: "no delays"
Pros: "How smooth and fast everything was"
Cons: "Narrower 777 seats noticiable when eating."
Pros: "Flight was a bit bumpy but staff was helpful and not deterred from providing great service."
Cons: "Bag was sent LAX. I have very important documents and items in my bag. Still waiting on it to arrive..."
Pros: "N/A"
Cons: "Kept me keep waiting for aircraft for 4 hours and toward the end told me that the flight got cancelled. Then they scheduled me to the 10:45pm flight, and the aircraft didn't come in till 12:40am. I've been waiting at the airport for more than 13 hours"
Cons: "Crew n comfort"
Cons: "the plane was cold early in the morning. I was feeling cold in the plane."
Pros: "Good staff"
Cons: "Nonpersonal tv"
Pros: "I like the crews in the plane"
Cons: "But I didn't really like the food and plane was shaking that gave me nauseas and made me throw up a few times"
Cons: "It was a very small plane."
Cons: "The seats were not comfortable. The special meal requested was not good."
Pros: "The flight was very smooth and fast. Great crew!"
Cons: "The food is terrible! Why give out anything?"
Cons: "United delayed the flight over for 2 hours with over 24 hours of flight time. The reason was one of the crew memeber called in sick. When we showed the flight, we were told the flight has to make another stop in San Francisco thus delaying the flight for amther 3 hours. If they know hat they are missing a crew member over 24 hours and cannot find a replacement, this is a serious problem with United. They must be running a very tight ship."
Cons: "Totally antiquated 747 aircraft which belongs to the museum. Still showed movies on the screens instead of individual monitors at the seat. No wifi and United app did not work. Terrible entertainment."
Pros: "Food was better than ever and crew was very good. Usually mid flight meal which is wonton soup is luke warm. For the first time it was hot and got hot chili delivered separately. It was actually good. Breakfast also better than usual."
Pros: "After I boarded, the flight experience was fine for a 16 hour flight. Service was great and helpful, lacked wifi but the inflight entertainment kept me satisfied. All together was pleasant."
Cons: "This flight started out a little bumpy. When I got to the gate I purchased 2 bottles of water (INSIDE SECURITY RIGHT ACROSS FROM THE GATE) only to find out at the end of the jetway, like 100 steps from where I purchased them, I had to give them up. Who would of thought, why would a human want 2 bottles of water before boarding a 16 hour flight, weird right, so that was really frustrating and just a plain waist of money. Thanks UNITED..."
Pros: "Good crew"
Pros: "Awesome stewardess Donna gave me the opportunity to find a clear row to myself for more room being a wider guy and was an all around class A attendant. Excellent hospitality, thank her much. And thank the crew for such a smooth flight!"
Pros: "Flight was on time, crew was nice."
Cons: "always delay！！"
Pros: "crew members."
Cons: "got delay."
Cons: "Constant updates, saying more delays"
Cons: "My luggage got soaked in overhead compartment. Signed rare book was ruined by another passengers' luggage that leaked liquid and soaked my bag and contents inside."
Cons: "Everything was good"
Pros: "Fast flight, friendly and funny crew."
Pros: "Arrive on time at each gate"
Cons: "Needed more movies"
Cons: "have no idea if I'll even make it thru the day."
Pros: "Staff seemed lively and created good atmosphere; thank you."
Pros: "42 Years My father worked for United. I have seen this airline go from one of the best, to the bottom of the rest !!"
Cons: "Seats very uncomfortable for long flights. Charging extra for entertainment and WIFI ??? Food used to be good even in coach !!"
Pros: "Getting to my final destination and back. Unfortunately there is nothing else that I can say was worth it on these trip with United. Sad but true."
Cons: "Pricey ticket to a what was offered. I was actually really disappointed by what United had to offer on the flight from San Francisco to Hong Kong and back. An incredibly old and outdated aircraft for a 15 hour flight it's unacceptable for the price that was charged for the ticket. On my way back from Hong Kong my seat located at 54A had the headphone connector not working, leaving me with no audio whatsoever other than "I'm sorry" by the flight attendent. Really?? Anyways, had really bad and disappointing experience with United on these treat. Would NOT recommend to anybody. Time to update your equipment UNITED or look for competition."
Pros: "The crew was very pleasant and professional in spit of all the grumbly passengers."
Cons: "First boarding was aborted and passengers were sent back up jetway to waiting area. This was due to a mechanical issue with the plane, which I am glad they noticed and took care of. However, getting to the plane's door and then being told to go back to the waiting area was unpleasant."
Pros: "There was finally a personal screen on this 15 hours flight, unlike the previous."
Cons: "Food options on this particular flight was not as good as other United flights. There was a crew member who refused to help a traveller up her bag in the overhead storage compartment because "you packed it your self, so you should be able to put it up your self". It wasn't a unreasonable request to begin with...."
Pros: "Google service on United Airlines not pleasant in the flights were delayed all the time"
Cons: "Bad experience flying with United Airlines sorry"
Pros: "When I arrived in Ontario my bags were there."
Cons: "The plan to San Fran was packed. I had the window seat in the last row. It was terrible. From SanFran to Ontario the flight was a very small plan and the stewardess was not very helpful. Just doing her job."
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Hong Kong - Ontario Flights
Departure:
Hong Kong (HKG)Hong Kong
Destination:
Ontario (ONT)United States
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Cabin classes:
$1,794