Daily cleaning, installation of cabin HEPA filters on flights from Hong Kong to San Francisco
American Airlines, Cathay Pacific and Malaysia Airlines have all waived their change and cancellation fees on flights from Hong Kong to San Francisco. Confirm policies on booking site.
Most visitors from Hong Kong need to provide a negative COVID-19 test result and/or quarantine to enter San Francisco. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find all the exceptions in the last proclamations.
Read more about travel restrictions for San Francisco
Visitors from Hong Kong are not required to quarantine after entering San Francisco.
Visitors from Hong Kong must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to San Francisco.
Current regulations for vaccinated travelers to San Francisco: most visitors from Hong Kong may enter San Francisco but may still need to provide proof of negative COVID test.
Passenger Disclosure and Attestation
New York State Traveler Health Form
Los Angeles Traveler Form
Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
An average nonstop flight takes 15h 50m, covering a distance of 6914 miles.
There are 24 (nonstop) flights between Hong Kong and San Francisco per week, averaging 3 per day.
In the past 3 days, the cheapest one-way tickets were found on Multiple Airlines ($398) and Turkish Airlines ($400), and the lowest round-trip tickets have been found on Air Canada ($493) and Multiple Airlines ($540).
American Airlines flies 8 times weekly (Monday, Wednesday, Thursday, Saturday), Cathay Pacific flies 8 times weekly (Monday, Wednesday, Thursday, Saturday), Malaysia Airlines flies 8 times weekly (Monday, Wednesday, Thursday, Saturday).
From Hong Kong to San Francisco, Monday is the cheapest day to fly on average and Friday is the most expensive. Flying from San Francisco back to Hong Kong , the best deals are generally found on Wednesday, with Tuesday being the most expensive.
When flying out of Hong Kong you will be using Hong Kong Intl, often referred to as Hong Kong Airport. You will be landing at San Francisco, also known as San Francisco Airport.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Hong Kong to San Francisco.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to San Francisco from Hong Kong is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to San Francisco with an airline and back to Hong Kong with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to San Francisco from Hong Kong up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops."
Cons: "Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control."
Pros: "Crew was courteous. Flight in general was uneventful which is a good thing."
Cons: "Nothing to criticize. Flight experience was good but not exordinary."
Pros: "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."
Pros: "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."
Pros: "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
Pros: "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
Cons: "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
Pros: "Staff and service good"
Cons: "777-300 plane business class very old and tired"
Pros: "Boarding was quick as i've come to expect from DFW."
Cons: "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
Pros: "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
Pros: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
Pros: "I always like to fly JAL because of their excellent customer service. Very comfortable flight, too. Very smooth take-off and landing."
Pros: "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
Cons: "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
Pros: "The flight crew were very attentive, polite, and full of genuine smiles."
Pros: "Everything was great except for how warm it was. It may be seasonal?"
Cons: "There weren’t any personal vents on the 777 going to or coming back from Japan. Otherwise it was a perfectly fine flight. I just don’t do well when it’s too warm as it make me feel sick."
Pros: "The food"
Pros: "Service was excellent!"
Cons: "It was a great flight!"
Pros: "The Economy class seats had a lot of room - which is unusual for tall people ;-)"
Pros: "Food is better than most other airlines. Seamless check in and boarding"
Cons: "Seating space is quite cramped"
Pros: "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
Pros: "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
Pros: "I didn't expect neck pillow on board"
Cons: "Seat wilder would be great"
Pros: "All was efficient but no standout"
Cons: "Nothing was bad enough to mention this column"
Pros: "I have gotten used to long flights on various American airlines where it seems the staff do the minimal amount. Service is so incredibly better on Japan Airlines. Staff respond when you ask for assistance. They smile and work with the passengers. They were actively present almost all the time which was amazing. There is just no, "no," on Japanese Airlines. I loved the media options."
Cons: "It has been a while but the food was not as good as I remembered from way back when, or maybe that was Korean Air? It was, however, hot when it should be hot and cold when it should be cold."
Pros: "Clean :)"
Cons: "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
Pros: "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
Cons: "The food was no better than any other airplane food."
Pros: "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
Cons: "Can't think of anything, really."
Pros: "Nothing really special."
Cons: "They love the PA system. They want to make announcements in multiple languages all the time."
Pros: "Great service and comfort. Great food. On time."
Cons: "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."
Pros: "Excellent overall, crew is very attentive and courteous. Food is better than most airlines Every thing is fine. Boarding is orderly. Crew very courteous. Movie selection is good.. We have been flying JAL for a few times and never regret"
Pros: "Crew did a first-rate job, and space in economy seating was civilized. Snacks and juices were tasty and plentiful. Bathrooms were spacious and waits for access were manageable. Television screens and headphones in economy were easy to use and reproduced video and audio content well. Overhead storage space was adequate, even for an almost fully-booked flight whose passengers relied upon it very heavily."
Cons: "One of my vegetarian meals (the larger of the two) wasn't vegetarian. This was astonishing -- a first for me in more than twenty years of flights across the Pacific. Not once have I had a vegetarian meal that included chicken, but that is just what was served to me on this flight; I was obliged to spit it out, and to wash my mouth afterwards. The selection of films offered was demoralizingly poor, and the seatback pockets afforded even less storage space than usual."
Pros: "Everything from delicious Japanese cuisine to attentive and courteous customer service from ground crew to flight crew greatly impressed our family. Being able to fly to Haneda is even better. We plan to fly JAL from now on."
Pros: "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
Cons: "nothing really"
Pros: "Economy seats were extremely comfortable and roomy. What a difference that makes."
Cons: "Movies available tended to be either action/terror/suspense, or old movies. Very few real dramas."
Pros: "The crew were the nicest group of flight attendants I have ever encountered. The offered assortment of snack during my flight. I got a scented warm hand towel before they service me a meal. They even use real silverware in economy"
Cons: "The only thing I didn't like was the temperature of the plane. It was quite hot (felt like 75 degrees inside)"
Pros: "Comfort seat, decent food, polite service"
Cons: "Food is not that good"
Pros: "Upgraded to premium economy and the seat was comfortable. However the food was lacking. The snack was a collection of overly sweet bars and bread. The meal was okay."
Pros: "Japan airline and ANA airline are the best quality. Service,foods everything is good wonderful!!"
Pros: "The ground crew in HKG airport was really helpful."
Cons: "I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation."
Pros: "Service & seats are great."
Cons: "The connections were a bit late, making the long trip longer!"
Pros: "The upgraded seating."
Pros: "I liked the snack bag given at the beginning of flight. Long flights tend to dehydrate, I would like to see more bottled water available."
Pros: "Cathay and JAL Provided excellent customer service throughout the the flight. Everyone did an excellent job and went out of their way to make sure I made flights and had what I needed."
Cons: "Some crew members from Hong Kong better make more effort to improve service skills."
Pros: "Attention given to each passenger by flight crew."
Pros: "The crew was very well mannered."
Cons: "Trying to find the JAL counter at Hong Kong International Airport. There is no counter for this flight since it is run by Cathay Pacific."
Pros: "For a red eye flight we still got fed a lunch box."
Pros: "Plenty of legroom and nice updated interior."
Cons: "No complaints this time."
Pros: "SQ always has the best looking flight attendants"
Cons: "On time would be better."
Cons: "This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me."
Pros: "The crew was really nice. The plane was clean and comfortable."
Pros: "Ok boarding, plane was new, entertainment system was up to date"
Cons: "Premium economy service is even worse than economy as crew is never around and busy in economy. Seats are bigger but not really comfortable. Food is same as economy. Doesn't worth it to buy premium economy."
Pros: "Comfort n clean"
Cons: "Better food, better selection movies"
Pros: "Crew was very courteous, went above and beyond."
Pros: "Good boarding, good arrival gate"
Cons: "Old plane, entertainment system is very old and screen bad"
Cons: "2.5 hour delay"
Cons: "The hot food was dry and lost my appetite"
Pros: "smooth boarding process excellent enterntainment offered food is also quite good"
Cons: "seats seem to get smaller, less comfortable then I am used to with Singapore Airlines"
Pros: "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
Cons: "As always, economy class is getting tighter. But economy here is still better than the western airlines."
Pros: "Nothing beats Singapore SQ!"
Pros: "Hotel location is convenient, quite comfortable and clean."
Cons: "I love the foods in Hongkong, so many varieties . Price wise is affordable."
Pros: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Cons: "Need to update the planes.."
Pros: "check in went smoothly. helper was friendly and helpful."
Pros: "Everything From the food to the drinks to the comfort"
Pros: "Everything from Ticketing, Checking in......"
Cons: "I am a vegetarian and they served a chicken piece along with my main course."
Pros: "Great experience"
Cons: "Seating arrangement was bad"
Pros: "Great set up with two seats, window and aisle"
Pros: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Cons: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
Pros: "Good crew service"
Cons: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."
Cons: "Stewardesses were a bit rude"
Pros: "I like the services from Singapore Airlines."
Cons: "Your web site tried to charge me $90 for aisle seat, do you agree that this is a big joke or what? I have decided no use your company any more. Not sure why a great airlines like Singapore Airlines would partner with your company???"
Pros: "crew was very polite and cheerful."
Pros: "Excellent entertainment system even in economy with many movies including recent releases. Staff were friendly and efficient."
Cons: "Economy seating is very tight for someone who is tall -- very little legroom. Food in economy was OK."
Pros: "Overall experience and wonderful crew"
Cons: "Nothing really."
Pros: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Cons: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
Pros: "Very comfortable great personal service. Smooth flight,on schedule."
Cons: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Cons: "Long delay with in between flights. No special kits for kids to keep them entertained. Does not even serve drink when order special meal. Leaves the tray for hour before picking up. No transit help in hongkong. I can go on and on."
Pros: "Second bag was four foot bronze statue, no problem or extra cost"
Pros: "service, good TV quality and good movie selection"
Cons: "sound quality with headphones was horrible"
Pros: "Everything is excellent!"
Pros: "Great price"
Cons: "Food is not good"
Cons: "cramped seats freezing cold"
Pros: "For as long 14 hour journey they sure make it comfortable."
Cons: "No complaints"
Pros: "Service was great, food was alright, was able to move from a middle seat to a window."
Cons: "The flight I was supposed to take from Nanjing to Hong Kong by Hong Kong Airlines in the afternoon didn't exist so I had to take a morning flight. Was given no warning and had to check on my own. The Singapore Airlines flight was on time though."
Pros: "Great food. Very fresh looking flight attendants. Awesome personal entertainment system."
Cons: "Service has faltered recently. I had asked fo Riesling, and the flight attendant said they would bring later. Never did. Also, they no longer offer various Crabtree and Evelyn products in bathroom, and my night pack didn't even come with a visor to cover my eyes for sleeping."
Pros: "The flight was half full. The staff reassigned me a seat to an empty row so I could stretch out and rest."
Cons: "I ordered the seafood meals and they were terrible on the outbound as well as the inbound flights."
Pros: "Hot/Cold towels, great movie selection, more space, good meals"
Pros: "Nothing i like"
Cons: "Terrible ground service in changi airport singapore"
Pros: "The crew did a great job making sure everyone was safe and comfortable."
Cons: "Be friendlier for pets flying in the cargo hold. Reducing the capacity from 20 to 5 per flight and regularly increasing the fees is not helpful at all."
Pros: "Flight perfectly on time. Crew not too friendly (Chinese style), but attentive and helpful."
Cons: "On this B777-300, the large Economy Premium is not quite up to the standard of other airlines flying the same model. The tray table, stored in the arm-rest on all rows, is tiny, and opens only a few inches, not enough for pregnant women or gentlemen with some mid-section padding. I could not use it at all, and had to balance my meals on my knees. Besides, when the passenger in front reclines his/her seat, the seat invades totally the space of the passenger in the back. I felt the passenger was resting on my lap. Forget using a laptop, or even reading a book: just watch your screen, a couple inches from your nose. Good for short-sighted people only! I tried EVA and was disappointed. I'll go back to my preferred airline, Vietnam Airlines."
Pros: "Great champagne. Good food. Good movie selection. Great seat. Pajamas."
Cons: "Nothing. Excellent airline."
Pros: "Great crew and nice comfortable seats"
Cons: "Great service from flight staff."
Pros: "Nice crew, food was not bad. Decent legroom even in the cheap seats in back"
Cons: "Check in was disorganized. Bad or no communications from ground staff."
Pros: "Seat was ok"
Cons: "Everything could have been better"
Pros: "I enjoyed their seafood and lactó ovo meals. There are many vegetarian options i can choose."
Pros: "How much are you going to pay me?"
Cons: "F seriously my time is valuable"
Pros: "Alll good and arrived early!"
Pros: "Proactive, Organized staff."
Cons: "Some of the staff members need to enunciate words more clearly. They speak English too fast making it hard to understand."
Pros: "First time flying EVA. They made it easy!"
Cons: "No complaints!"
Pros: "Excellent staff!"
Pros: "Efficient crew. Safe flight."
Cons: "Narrow space"
Pros: "metal silverware is great, reduces plastic waste."
Cons: "plastic cups, they're not biodegradable. Better to use paper cups."
Pros: "Departure and arrival time"
Pros: "With limited time service very efficient and pleasant. Can’t ask for much more."
Pros: "Very helpful and very friendly. I never saw it happen in United or any American Airlines."
Pros: "Good food, attentive staff,but entertainment need a little upgrade . Overall it was good"
Cons: "i wish they had better hygiene"
Pros: "Plane is new and clean, crew professional and they even served a meal for a 1.5 hour flight from Taipei to Hong Kong"
Cons: "A boarding pass ahd to be printed at the airport"
Pros: "Staff was very helpful. They went above and beyond."
Cons: "the food was a shame"
Cons: "I traveled with EVA in March and October and ate the same snack in both trips."
Cons: "Flight attendants were unfriendly. My headphone disappeared on the flight , no help from flight attendants."
Pros: "Great service by the crew / flight attendants! Good food (to me) We lucked out due to not a full flight"
Cons: "Limited entertainment selection (though we did find some interesting Asian films to watch ....)"
Pros: "Everything is wobderful"
Pros: "The flight is on time. The staff is wonderful. The seats had good legroom. Overall I had great experience flying with EVA"
Cons: "The food is mediocre at best. I wish there was more movies to choose from."
Pros: "The service is good!!!"
Pros: "Overall everything was good. Feels home to fly with Eva."
Cons: "No preference for seniors"
Pros: "Same as above"
Pros: "Aside from the slight delay, the trip was very comfortable"
Pros: "The air stewardess were excellent !!!"
Pros: "Nice airplane! Loved the movie selections and the meals. Exceptional service!"
Cons: "The vegetarian food gave me food poisoning. I could not eat anything during the 2nd leg of the flight"
Pros: "I'm 6'1" I guess I'm too big. I'm of athletic build and even in the isle seat I was touching shoulders w the next person"
Pros: "All in house setvices"
Cons: "Eva is great airline , better then a lot of the competitors. However during the lag between Taipei and SFO we did not receive any drinking water unless requested - on any other airlines they always provide small bottled water , For the long lag of the flight liquid is essantation."
Cons: "Surfboard charge not very good"
Pros: "Crew is very professional and helpful. I like the sticker for the transfer flight."
Cons: "They just seem overworked and perhaps that is why they don't smile as much as I would expect. The movie selection going back to SF seem much less than going to Taipei. Selection seemed much more limiting. I wished there is a way to be more environmental with the plastic cups. Perhaps give everybody a re-useable cup in the beginning and we keep it throughout the flight. By the end of the flight, each person wasted at least 8-10 cups. That is a lot of waste."
Pros: "crew try to be helpful warm food and drink always available. taipei airport pretty clean and spacious."
Cons: "hong kong airport provides free wi-fi. no free wi-fi in taipei airport. no clock anywhere in waiting area or in corridor. no weather announcement in Taipei airport before connecting flight even when typhoons were approaching. movie choice was quite limited for long flights."
Pros: "For an economy flight, provided you're seated on an aisle, this is probably one of the more affordable luxury options."
Cons: "Movie selection was lacking\ Bathroom floor was wet; I needed to wipe ti up myself"
Pros: "Large selection of free movies"
Cons: "It's very good. I like the flight! The price is very reasonable and the service is not bad at all!!! The lady in the airplane are very polite to the passengers and they always provide their best service and smile. It makes people feel like home and comfortable taking the flight!"
Pros: "The. Crews are amazing. Nice/comfy flight."
Pros: "Food had great options, Crew was very friendly and efficient, toilets were kept clean, organized and stocked the whole trip - much better overall compared to my trip going to HK."
Cons: "I wish there were more movie choices available, and that English subtitles were available even when watching a movie in English."
Cons: "Rude flight attendant! No manners! Absolutely disgusting"
Pros: "Crews are amazing"
Pros: "on-plane flight operation is very good"
Cons: "back-office support is very poor. for example they sent me an email before the departure date in Korean only."
Pros: "On times"
Pros: "The service crew was outstanding!"
Pros: "Very friendly crew."
Cons: "Very uncomfortable seats."
Pros: "Everything! From the comfortable pods in business class to the excellent wines and food, it was more like 1st class.!"
Pros: "Food is good"
Cons: "Not enough movies/TV screen angle is not good when seat in front is reclined all the way."
Pros: "I had no idea Asiana is this nice. Crew, food and aircraft were all nice! Had a great time flying with them."
Cons: "I just didn’t like that they didnt tell me im gonna be seated next to person carrying a dog on a previous asiana flight. Im not comfortable with dogs and i understand they wanna create an animal friendly atmosphere but what about those who are not comfortable around animals?"
Pros: "On time, In flight service"
Cons: "Customer Service is not reachable. I was trying to reach given toll-free number for Asiana Airline, but not able to connect from India. There is no alternate number to contact to customer service. I had to spend few hours to update my meal preference."
Pros: "There’s no entertainment at bulk head."
Pros: "On time arrival; professionalism."
Cons: "The business class seat is cramped for business class standards. I also wanted seconds for dessert but somehow I was made to feel it was not allowed, that the FA has to check with someone if there was enough on board. Mind you the plane was not full."
Pros: "Newest Airline A380 Friendly, kindly crew"
Cons: "Tgey don't put much effort on the special meal I order."
Pros: "They took care of my mom's heavy luggage and changed her to better seat."
Pros: "Between the legs of my Asiana flights, I had a 9-hour overlay at INC. Upstair in the same area with the pricey and exclusive lounges for elite travelers, there was a "Nap Space" or "Nap Place: a large suite of rooms with maybe sixty comfortable couches to catch up on missing sleep... with no sign-up required and no supervisory staff. And totally free of charge! Every airport should consider having such a welcomed service. Also at INC, bona-fide transit passengers with a outbound boarding pass can take a free shower (soap and towels provided as well?). Wow. These amenities surely make INC one of the least loathsome airports in Asia at which a day-long layover may be spent."
Cons: "No downside!"
Pros: "The crew was pleasant and professional. The food was pretty good, though not excellent."
Cons: "This was a tired old aircraft not up to international standards for business class. The entertainment package was virtually nonexistent. There was no menu, and you just scrolled through channels to see what was already playing. There was no watching from the beginning of the movie, and no rewind or pause function. The video quality was abysmal, as if you were staying in a cheap budget hotel with an antenna TV. There was no privacy on this 11 hour flight, As you sat immediately adjacent to other passengers, unlike on the other long-haul carriers. I have had better experiences in premium economy on other airlines. This aircraft should be retired or seriously upgraded to justify the added expense of business class."
Cons: "Too long"
Cons: "2 and half hours delay made me crazy and caused a lot of damages for the time and parking fee for my entire family, who were waiting for me at the airport!"
Pros: "The friendliness of the flight crew was great. The leg room is better than other airlines."
Cons: "The lack of entertainment options on my second flight compared to my first one."
Pros: "Great flight. I was on a united flight to sf. Hideous. Fly asiana!"
Pros: "Excellent first experience with Asiana... The flights were on time, the flight attendants were kind and helpful, AND my vegan meal was very tasty! Will definitely be flying with you guys again :)"
Pros: "The crews"
Cons: "Seats were very uncomfortable."
Pros: "Service was very professional and the food was good too."
Cons: "No qualms with this trip. Everything was good"
Pros: "Great entertainment. Good selection on movies. Food is good."
Pros: "The food is the best among all airlines."
Pros: "Korean meal was great!"
Cons: "Outlets for charging phone would have been nice."
Pros: "That we were referred to the manager immediately with our concern."
Cons: "The manager at the Asiana check-in station the morning of our flight told me I did not have the right paperwork and told me it was my responsibility as a passenger to have the correct paperwork in order to board the plane. When we asked her how we should proceed, she repeated the same statement about "responsibility as a passenger" over and over instead of telling us where to go get the correct paperwork. She offered no tips, next steps, empathy, or direction and did not even say, "I don't know". With her tone of voice, she basically said, "It's not my problem and I do not care - go away." My fiance and I canceled our flight and flew with Korean Air."
Cons: "Change Flight cost too much"
Pros: "Metal utincils"
Cons: "Food was terrible. Wine was awful."
Pros: "The food, entertainment, USB outlet, the staff is great. In feb I will continue to use Asiana again"
Cons: "Everything was great! I'm not the complaining type. I'm totally happy with it WIFI would be nice though"
Pros: "Service was good."
Cons: "I though on the website it had wifi. The movies are the same between both flight. The news was two days behind and no direct air.solidfood. Comfortable seats."
Pros: "For the first time flying was impressed with everything . Crew was friendly and attentive."
Pros: "The flight crew was amazing, as was the food. Both were presented exquisitely and put US carriers to shame."
Cons: "The only negative I have for the flight was on a very old 747. The seats were definitely feeling their age, with the bulkhead seat's entertainment system a bit of a beast to get folder out from under the seat."
Pros: "Very limited choice of movies and the system is slow and out dated"
Pros: "The flight arrived almost 1 hour early."
Cons: "The flight attendants didn't offer ice with the drink, and you'd have to ask for it. The entertainment system broke down 2 hours into a movie I was watching, and when it came back on some 30 minutes later, I couldn't resume. The aircraft was very very old. The children's meals are a farce."
Pros: "Polite attendants, good Korean food (to a non-Korean at least haha), decent entertainment, quite comfortable. Would flight again"
Cons: "Long wait for baggage at the end -- seemed like it was not the norm though"
Pros: "I was very impressed with crews helpfulness, the quality of the food and entertainment."
Cons: "My wife and I are both Asiana Gold Club members. When we recently tried to board a plane in Inchon, Korea for a return flight to San Francisco we were told that we could not board though the gate labeled "Elite/Gold Club members" but had to stand in the long line of Economy class customers. When I asked "Why", I was told it was for Star Alliance Gold Club members, not Asiana Gold Club members. There was no indication on the sign there was a difference. Don't get me wrong, I'm not so disturbed about standing in the long line. I was upset because of the implied difference in the Star Alliance Gold Club benefits vs. Asiana Gold Club benefits and, as far as I am aware, the unpublished differences so when we as customers are at the airport trying to operate within the system, we know what to do. Please confirm there is a difference and what those differences are. Jerry"
Cons: "Food entertainment seats bathrooms"
Cons: "Crew did not care passengers"
Pros: "Kind crew smiling, good quality of the food (all is free), variety of entertainment program"
Pros: "The outlet on the armrest for the headphones was broken. 10+ hour flight and unable to watch a movie or listen to music. Flight was fully booked, so I was unable to move to a different seat. Flight attendants were very kind. Food was terrible and it took forever to get a drink - served AFTER the meal was served. When later beverages were offered, it was coffee/tea at one point. Other than that they walked around with a tray occasionally with glasses of orange juice or water -- no ice. Only passed through with the full beverages cart once during the fight. I completed a complaint form and still have not heard back from the airline. Paid full price for a one-way ticket. Did NOT get muy money's worth."
Cons: "See above"
Pros: "Polite staff, better than good meals, excellent movie choices (lot of international films) and provide you with pillow, blanket, headphones and slippers!"
Cons: "Delay in departure, but made connecting flight. Crew could have been more helpful in providing information about connecting flights."
Pros: "Love to take Asiana airline. Foods is excellent and services are great."
Cons: "One thing I donot like they cooperate with many other airlines."
Pros: "Really enjoyed this flight. My first time on Asiana Airlines. It's awesome that they're Star Alliance and give United Miles."
Pros: "Same as the first flight."
Cons: "Same as the first flight."
Pros: "Service and food was excellent. Good choice of movies. Also liked the cleaning of bathrooms. Seemed like they cleaned after each person used it. Remarkable."
Cons: "On time"
Cons: "Leg room Food choices"
Pros: "Great good entertainment n crew provided warm and courteous service"
Cons: "Terrible boarding process n the seats are not the best- not bad just not as good as everything else."
Pros: "Good movies"
Cons: "Lack of drinks offerdd"
Pros: "Every thing"
Cons: "Every thing was nice"
Cons: "Staff seemed to not care about passengers. Could partially be a language/cultural barrier, but i have consistently noticed staff just want to push through their tasks. Actual service is not a priority it seems. Another issue, often times they run out of food."
Pros: "Crew was very nice and the seats are comfortable"
Cons: "The kosher food was bad"
Pros: "Good food Hotel accommodations were okay once we had to stay overnight."
Cons: "The flight left early and left about 10 passengers behind leaving us stuck in Turkey for the night. The customer service was not good, they were extremely rude and unapologetic."
Pros: "Inflight service was good."
Cons: "Seat was a little uncomfy"
Pros: "This flt was the opposite of our earlier flt from TLV to IST. This crew was fantastic--went out of their way to be helpful & pleasant. They were attentive during the entire 13 hr flt. Food was also fantastic. Restrooms were clean and easy to use. All around GREAT flt. Thank you"
Cons: "I wanted to look out the window while flying over Greenland but we were asked to keep the window closed for sleeping passengers. That view of the northern sea and ice cap is Phenomenal and not to be missed if at all possible!! I wanted to wake everyone up to watch it and they could go back to sleep later...;-) Boarding also took a long time...we left 30-45 minutes late."
Pros: "Everything was more than perfect. Thanks Turkish Airlines."
Cons: "On board internet must be faster."
Pros: "Crew was good Comfortable seats"
Cons: "food could have been better"
Pros: "Flight was good"
Cons: "There should be more snacks during the long flight. Only one item was available and it was located in the rear of the plane. It was difficult for senior citizens to avail this service."
Cons: "Seating too tight/ crew staff members at Istanbul airport"
Cons: "Not enough bathrooms. Very long lines to go to the bathroom."
Cons: "No, disappointments:)"
Pros: "Food—though not much of it! If you’re asleep, good luck getting any food afterward. They were out of breakfasts after I awoke. Didn’t they count the reservations?"
Cons: "Restrooms dirty, cabin dirty—no owriodic seeeps, staff that makes no effort to interact. They appear frantic and overworked. sure hope the pilots are more engaged than everyone w Turkish Air"
Pros: "Service was very good, an excellent selection of entertainment to stay distracted during the 13 hour flight, and a reasonable rate for the flight."
Cons: "See sbove"
Pros: "Every thing"
Pros: "With some reason, everything was smooth at Istanbul compare to SFO."
Cons: "Boarding took way too long - I waited in my seat with no air conditioner sweating so much."
Pros: "As with the departure, everything was smooth for those who had no carry-on laptop"
Cons: "The new carry-on laptop caused a delay of about 1 hr before departure and arrival an hour late, then claiming the laptop was almost a nightmare with long queue after picking up the luggages, one has to also claim their laptops in a make shift station In the baggage claims area. My suggestion is to put the computer laptops in alphabetic order by last name/surname, with the claim ticket,for easier access when picking up. As for departure, probably at check in to inform them that if you have a laptop carry-on so that can be taken care of right away as not to delay departure when they take it at the departing gate. This should be done at check in if in Turkey, or as a transferring traveler, to inform the traveler to take care of that as soon as arrived to transferring destination and for the traveler not to wait until boarding time at the boarding gate."
Cons: "We had to wait about one hour after sitting."
Cons: "Nice people"
Pros: "more leg room. comfortable seats. polite and friendly crew."
Pros: "Turkish airlines is the worst of the worst."
Pros: "Worst customer service ever."
Cons: "Just don't do it. I've never been so mistreated. Everyone I met at the Istanbul airport who flew on Turkish was miserable and angry because of the way they were being treated."
Pros: "The in-flight entertainment was above average. The in-flight crew was fine, although not particularly gracious or kind."
Cons: "The on-ground customer service in Istanbul was the worst experience I have ever had with humans in my whole life. They were unhelpful, rude, blatantly ignored people, dismissive, walked away from customers when they didn't want to deal with them, did not do anything to keep order when people were cutting in line after people were waiting for 4+ hours. I will avoid flying Turkish Airlines as best I can."
Pros: "Amazing service and comfortable environment. The really take care of you"
Cons: "Boarding Process could be a little streamlined. Guess we are used to the regulated process"
Cons: "It didn't happen and I wasn't notified"
Pros: "The meals was good"
Cons: "they lost my luggage by my first stop"
Pros: "The whole experience was great. After an excellent meal which included drinks before and an excellent wine selection the flt attendants came through and made up a bed for you. This included a cover for the seat, a blanket and a big pillow. As opposed to United where you have to stick your feet in a little cubby the Turkish plane has just an open bench which opens to provide storage and gives ample foot room. I have never slept so much on a flt. Also he bathrooms are much more spacious than others."
Cons: "Really nothing."
Cons: "Basically the wifi doesn't work on these long haul flights. It's either not connected or extremely slow. I finally gave up and didn't bother"
Pros: "Great service. On time. Friendly personnel."
Pros: "The steward was very nice. He let me store my special salad and pudding."
Pros: "I paid for WiFi but the service didn't work perfectly, I wanted to switch device,which you have to logout first. The button didn't work"
Cons: "Excellent customer service"
Pros: "Lots do watch/do on the console. Smooth flight. Responsive staff when available."
Cons: "Perhaps because of Istanbul security measures, but all water removed before boarding plane, with no chance to get more. Stewards couldn't give out bottles of water, only those little cups from time to time. They could bring more of those little cups when you called for them, but not during turbulence. So having no access to water was not great (or planned out on their part). Also, no random sweeps of the aisle by the stewardess from time to time, to check on comfort. My seat kept being pushed by passenger behind me. Flight into Istanbul two weeks prior was great all around. This knee was filled with too many negative moments."
Pros: "free large movie selection. good food with some Turkish flair. super friendly staff. power port for electronics. Istanbul is a very busy airport hub. This time, we had no delays, but we have before."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Overall not a good experience"
Cons: "The plane was very cold"
Pros: "flights on time.."
Cons: "Our pre-ordered meals were not served"
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