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HKG - GEG

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Round-trip
Economy
Hong Kong (HKG)
Spokane
Tue 6/15
Tue 6/22
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Top 4 airlines serving Hong Kong Intl to Spokane

Scores according to KAYAK customer reviews

8.7
Japan Airlines
Overall score based on 4,512 reviews
8.9
Boarding
8.6
Comfort
9.0
Crew
8.5
Entertainment
8.4
Food
Airline reviews

Cons: "Menu options, movies"

Pros: "The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!"
Cons: "The food was a little bland, but that is nit picking. For airline food, it was very good."

Pros: "The cabin crew was excellent -- friendly, always helpful, energetic."
Cons: "We requested a seafood special meal. The food quality was satisfactory, but most of the items tasted very bland. The accompanying dishes were unimaginative -- raw vegetables (salad), steamed vegetables, pickled vegetables. One exeption was a smoked salmon bit with capers -- this was the tastiest part among 8 meals over 4 flights."

Cons: "I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight"

Pros: "Punctual and direct flight NRT-BOS. Time-efficient."

Pros: "Happy crew."
Cons: "more selection of hollywood movies"

Pros: "The crew and food both are amazing."

Pros: "The EMIRATES flight was nice. Japan airlines has good leg room."

Pros: "Complementary sake and great rice cracker snacks."
Cons: "Come around more often to collect trash."

Pros: "Easily upgrade to premium economy class"
Cons: "Some staff lack of basic english"

Pros: "Dinner (coach) was pretty good. Earphone, screen for entertainment are very nice. I liked the charging slots for each seat. Crew is polite and friendly."
Cons: "The second meal (light lunch, i think) had dry shredded chicken."

Pros: "Able to watch Three Billboards, Darkest Hour, Shape of Water, Wonder, and list goes on and on."
Cons: "The seats on the 787 were much more crowded than on the 767."

Pros: "I like everything about flying JAL. That is why JAL is always my first choice."
Cons: "I did not like when I can’t choose my seat after booking a flight."

Pros: "Service is great."
Cons: "Flight was an hour late. Boarded late. Took off late. Delayed 10 minutes at arrival gate with seat belt sign on."

Pros: "The Crew"
Cons: "This terminal is not easy to find. You have to take bus from the main terminal."

Pros: "Food is better than most other airlines. Seamless check in and boarding"
Cons: "Seating space is quite cramped"

Cons: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."

Pros: "The movies they offered."
Cons: "How long it took the flight attendens to come back and take trash and out trays for both of the meals. It made it super uncomfortable in the tiny space available. Also, not enough knee space, especially when the person in front of you puts there seat back. I flew with American Airlines on the way to Japan and I had plenty of room but I wish it was the same coming home."

Pros: "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"

Pros: "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
Cons: "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."

Pros: "All was efficient but no standout"
Cons: "Nothing was bad enough to mention this column"

Pros: "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
Cons: "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."

Pros: "There was a huge amount of new and classic movies to chose from to pass the time. The crew was friendly and professional. The food was decent. I like the variety of food choices and some of the dishes were delicious (salmon and rice). The seats are pretty comfortable. They aren't great for sleeping in, but the flight was decently quiet and dark for some time. I would recommend bringing a pair of earplugs and a neck pillow."
Cons: "The bread could be better. I would have the bread be softer and warm. A warm croissant as a substitute would be amazing.The butter could be softer (like margarine) so that way it can actually be spread onto the bread."

Pros: "Boarding was orderly and crew was nice and polite."
Cons: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"

Pros: "Staff- the ladies in flight were very friendly and courteous."

Pros: "prompt check in , ample baggages allowances, food and overall steward services."
Cons: "none"

Pros: "All was fine"
Cons: "Nothing"

Cons: "Not much leg room"

Pros: "Free WiFi in flight!"
Cons: "In my email confirmation says Business class tickets but the boarding cards were "J" class which was not Business or economy so we had to fight to get in the lounge. They apologizedon't many times but no compensation, seats were first row but not first class, business, economy, or premium economy. They said it's called "J" class! You still get 3 pcs of luggage and pay business class price! Never JAL again domestic, maybe international or Never ever!"

Pros: "Great service and comfort. Great food. On time."
Cons: "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."

Pros: "Excellent overall, crew is very attentive and courteous. Food is better than most airlines Every thing is fine. Boarding is orderly. Crew very courteous. Movie selection is good.. We have been flying JAL for a few times and never regret"
Cons: "None"

Pros: "Everything worked as planned."

Pros: "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
Cons: "nothing really"

Pros: "The seats were roomier than expected, the food was delicious and everyone was very professional and friendly. I picked up this flight because JAL is a partner for AA and I'm so glad I did. I will fly them again."

Pros: "Economy seats were extremely comfortable and roomy. What a difference that makes."
Cons: "Movies available tended to be either action/terror/suspense, or old movies. Very few real dramas."

Pros: "Friendly staff"
Cons: "only drink provided but no snack"

Pros: "The crew were the nicest group of flight attendants I have ever encountered. The offered assortment of snack during my flight. I got a scented warm hand towel before they service me a meal. They even use real silverware in economy"
Cons: "The only thing I didn't like was the temperature of the plane. It was quite hot (felt like 75 degrees inside)"

Pros: "Comfort seat, decent food, polite service"

Pros: "Great flight attendants"
Cons: "Japanese food not great"

Pros: "Good food and excellent service On time"
Cons: "There are not much choices for movies News uses Japanese only"

Pros: "The ground crew in HKG airport was really helpful."
Cons: "I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation."

Pros: "Service & seats are great."
Cons: "The connections were a bit late, making the long trip longer!"

Pros: "This was the first leg of 3 flights back to the US and it was great!"
Cons: "There was nothing bad about this flight."

Pros: "Excellent customer service. Five star service on board. Very helpful and informative customer service at jal transfer counter."
Cons: "None"

Pros: "Cathay and JAL Provided excellent customer service throughout the the flight. Everyone did an excellent job and went out of their way to make sure I made flights and had what I needed."

Cons: "Some crew members from Hong Kong better make more effort to improve service skills."

Pros: "Attention given to each passenger by flight crew."

Pros: "Almost everything"
Cons: "Can't say because I was satisfied w/ my flight"

Pros: "The crew was very well mannered."
Cons: "Trying to find the JAL counter at Hong Kong International Airport. There is no counter for this flight since it is run by Cathay Pacific."

Cons: "No WiFi despite paying. No Kosher food despite ordering."

Pros: "Got to ride on a Boeing 747 Intercontinental!"
Cons: "It’s hard to give a good review when the first of three flights is an hour late. Made me and my wife run through Frankfurt airport to make my connection. Only made it by 2 minutes. Frankfurt security was super slow and no one cares."

Pros: "The flight barely had a bump and was on time. Service was terrific and, for a regular economy seat, I didn't feel too squished. The entire experience was highly positive."

Pros: "Crew very friendly"
Cons: "Lufthansa continuosly treats repeat customers like milk cows. The new ‘light fare’ is a genius way to charge the same as before with ZERO customer support."

Pros: "Seats were spacious and they fed us on the flight."
Cons: "In flight entertainment."

Pros: "Yes, everything was great"

Pros: "Crew was professional and competent. Seats were roomy and comfortable."
Cons: "I have a hard time sleeping in any seat that doesn’t fully recline."

Pros: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Cons: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."

Pros: "Though departure was delayed 45 minutes, service on board was superb. wine flowing, food great, Baileys for dessert, and great movie selection"

Pros: "It was very smooth, the connection was great, boarding went easy, service was nice."
Cons: "Couldn't check in online and because I booked pretty late, didn't get the seat choice I wanted. I purchased the flight via the Lufthansa site, but then on check-in, I found out that the first segment was SAS, so neither the Lufthansa site nor the SAS site let me check in online."

Pros: "The crew was great!"
Cons: "I was traveling with other people and we were not seated next to each other. And I got sick from the chicken."

Pros: "I flew in the A380 bulkhead at row 50 from Munich to Hong Kong. Have flown premium economy with Lufthansa before, it was no different from before. The service is efficient. Entertainment was fine and had an interesting selection in their world cinema section."
Cons: "A pretty standard experience and nothing which makes you feel special. Other airlines might offer an upgraded meal in premium economy or a special cocktail, but not on Lufthansa."

Cons: "My baggage didn't come on time. I have to stay at the airport for additional 3h"

Pros: "I flew premium economy from Hong Kong to Frankfurt on the A340-600. The crew was excellent, attentive and friendly. They always have a great attitude and this has been consistent with my previous experiences with Lufthansa. The seat and meal were average for premium economy, but the crew more than made up for it."
Cons: "The seats were quite hard and lacking in padding in premium economy. The meal was average and nothing to bring home to."

Pros: "A regular predictable LH flightqq"

Pros: "Loaded plane from both ends, giving fast boarding time."
Cons: "Limited entertainment on this short flight."

Cons: "Crew at Newark airport unpleasant and dismissive."

Pros: "Crew. Meal good too."
Cons: "Bus rides to aircraft at Frankfurt"

Cons: "Stuck in Frankfurt due to weather which I understand but no one helped us navigate the customer service lines and it was utter chaos!!! I stood in line for four!!!! Hours and did not get checked on once then i found out I did that for no reason and i had to wait In another line for almost two hours!!! Then then next day my flight was delayed for four!!! Hours due to engine issues and they had to get a new plane so the rerouted two flights had To be canceled And I was stuck overnight again in Dallas. No one met me at the gate or had anything to say to me. Not really one ounce of customer service . I could tell it was Hard with the airport closing due to weather but this is an international flight and someone could have done something to help me just navigate the process over the three day period. One woman who I finally talked to in Frankfurt spent an hour with me when i was utterly exhausted and there were No more flights or hotels left She was To be commended. The rest was chaos and exhausting and I still have another flight tomorrow."

Cons: "Can’t tell you anything- missed connection"

Cons: "Travel in flight was good. Flight was missed due to delay in the airport and they made it clear that this was a bulk rate ticket and any rebooking was almost a favor on their part. That being said with some chatting to the service agent she softened up and started to be more helpful. Wish she could have been more helpful from the start and ended up being rerouted through another city despite a codeshare flight leaving directly to my final destination which would have been the normal switch. Oh well, those are the breaks with a bulk price ticket. Once in flight, service was very good and plenty of open seats, so room to stretch out."

Pros: "Large screens for movies are excellent. Very easy to use."
Cons: "Other international carriers have better food, but it wasn't bad. Other carriers have business class cabin designs (Cathay Pacific for instance) which allow the window seat passenger to get out without disturbing the aisle passenger."

Cons: "the flight info was off"

Pros: "The staff was kind and friendly (which always is the case with Lufthansa!). I felt like more than just a passenger but as a cared for customer."
Cons: "The premium economy seats, while more spacious, were not much more comfortable. They reclined to the point that it was awkward when using the leg rest. Would be better if the leg rest could raise a little higher.."

Pros: "Very smooth flight, great service. Chose the first row in economy which had tons of legroom. Connected in Frankfurt, very easy connection."
Cons: "Passport control in Frankfurt doesn't open until 530a so we all had to wait in line. The TV monitor was not as sensitive and would fall easily downwards sometimes."

Pros: "Nothing"
Cons: "Not making the flight dinto issues caused by the airline."

Pros: "On time."
Cons: "Nothing"

Pros: "Special thank you to Mike from bussness class and others (sorry I don't have your names) to help me with oxygen. They make me feel good and super nice."

Pros: "Clean, new plane."
Cons: "Baggage got lost on a direct flight. A lot to improve here."

Pros: "Good food and entertainment options. Efficient boarding and security checks. Some very pleasant and helpful crew members but some not (see negative comments)"
Cons: "Seating for tall passengers very cramped. Crew didn't make slightest attempt to help. Other airlines have noticed and helped regarding this. *Some* crew members were abrupt and perfunctory when they could have been pleasant. Nothing special was being demanded of them. Automated check in luggage machines are frustrating to use for many. many passengers."

Pros: "I was sleep the whole time"
Cons: "It was okay"

Pros: "Nice flight."
Cons: "Delayed flight."

Pros: "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."

Pros: "Boarding and departure+arrival times were excellent. Baggage was handled well, arrived without damage. Much better marks here than AirFrance."
Cons: "Food was quite poor, much worse than KLM or Delta... no match for AirFrance,thoug I'd rather get poor food and arrive on time and without getting stranded at CDG. Also, Neither on-board wifi, nor the entertainment touchscreen worked, not at all. You'd be well advised to bring your own iPad... :-))"

Pros: "The staff on board had the same view on the "comfort" on board and told us, that even her husband tries to avoid Lufthansa if possible."
Cons: "Everything on board the economy class is on Ryanair level. It is nearly not possible for me (1,89 meters) to have a comfortable flight in these seats. We will try to avoid Lufthansa as often as possible in the future (I`ve had a senator level in earlier times and things changed massively!)"

Cons: "Systems were down. And it was chaos getting the boarding passes. Nothing was communicated to us until over an hour waiting in line. My daughter was miserable waiting as everyone passed by us, bumping into her and not apologizing."

Pros: "Don't like anything"
Cons: "Bad food delivery crew members always restless mood"

Pros: "on time, many toilet rooms available. not too much noises from other passengers."
Cons: "Boarding system was quite chaotic and unclear. Food was horrible. Premium Economy Class seat was just similar to economy class. Sound system with provided earphones don't work well."

Pros: "great entertainment on monitors at seat. kept us full with two full meals and a snack. came around with beverages often. seats very comfortable with leg room and reclining"

Pros: "The entertainment was good for 8 hours of flight !"
Cons: "I would suggest free Wi-fi for everyone on board not only for business class! And to update the movie list each month! Any chance to have an contract with CNN or Fox News so the people can watch the news during the flight? Live TV?"

Pros: "Larger than expected in room. Lots of movie options. Food was pretty good"
Cons: "Layover was short so they said to tell the crew and they would help. They did not. Missed my connecting flight due to their delay leaving Frankfurt and no assistance given."

Pros: "Prompt; efficient."
Cons: "No issues."

Cons: "Nobody was cooperative to reschedule the fly for normal price we have to bay one way tickets"

Pros: "All. Excellent experience."
Cons: "No complaints"

Cons: "Spicy food"

Cons: "Flight attendants were rude, inattentive, and unhelpful. Made us put both carry-ons under our seats while other people had both carry-ons in overheads. Super uncomfortable flight and terrible experience."

Pros: "Great crew, smooth flight, enough leg room, but no reclining seats"

Pros: "Really liked that glasses water, soda and juice were readily available near the staircase to the bathrooms. The seats were spacious and comfortably reclined. The staff went out of there way to make sure we were comfortable. I appreciated them refilling my cup right after being served a drink because I was thirsty and had immediately drank the first cup. The movie selection was pretty good but could have had more up to date movies. I liked the touch screens."

Pros: "Overall okay. Glad to have made it on time."
Cons: "I was standing at the gate to enter the security check in forever."

Pros: "Decent movie selection and a lot of food for economy class."
Cons: "The some flight attendants were very rude when my son who is 18 months wanted to walk the aisles. They even told me to take my seat when they were sitting themselves to eat, but we were not being noisy or bothering them. They would rather have the child sit in the seat and scream and cry, then be happier walking around mid-flight. Not much sympathy."

Cons: "The entertainment center at my seat was malfunctioning. Movies were starting passed the beginning and the system was crashing."

Pros: "Yes everything was great"
Cons: "Nothing everything was great"

Pros: "The crew was amazing! So sweet and great experience. Tatiana was really great and caring and was interesting to talk to. I sat across from her for take off and she was great."
Cons: "Nothing!!!"

Cons: "Faster baggage pickup at DFW"

Pros: "Everything"
Cons: "Nothing"

Cons: "Food quality"

Pros: "Crew was good. There was a lot of movies available. A LOT!"
Cons: "The boarding process was the WORST!"

Cons: "The flight was delayed which caused us to miss our flight in London our family was delayed for 12 hours"

Pros: "I didn’t interact with the crew but they seems nice."
Cons: "The trip from HonoluIu to Los Angeles was too warm."

Pros: "Upgraded to premium economy, nice seat, overall comfort."
Cons: "Leg rests for our seats didn’t work. Crew said ther was no fix for problem and left it at that. A bit disappointing. Fruit plate was disappointing, but pastry and yogurt was nice. Fruit wasn’t fresh."

Cons: "The gate attendant was very hard to understand and so I couldn’t hear what she was saying."

Cons: "Still on plane an hour after arrival waiting for a bus to take us to terminal."

Pros: "Normal expectations were met"
Cons: "It was fine"

Cons: "horrible food and poor service and attitude of cabin crew"

Pros: "Flight attendants were helpful"
Cons: "My seatbelt was installed incorrectly."

Cons: "on a 5+ hour flight, that was diverted back to the originating airport due to a passenger who had extreme DTs from excessive drinking the night before, and made the flight return, American offered NO compensation AND the aircraft was so old, there were NO back seat monitors NOR any means to charge our electrical devices!!!"

Pros: "Roomy seats excellent service good food"
Cons: "Need better choices of movies"

Cons: "Delayed for more than 2 hours, at midnight, then more delay over the plane"

Pros: "Connections were good. Travel overnight ideal. Food good."
Cons: "A wheelchair was requested in Philadelphia, but it was not there. The crew called 8 times, but no one came. I finally grabbed an abandoned wheelchair and pushed my mom through 2 terminals to catch our plane that was already boarding. ☹️"

Pros: "All crew very friendly & helpful. Went out of their way to help elderly gentleman traveling alone"

Pros: "Worst experience. Crew members did not show up on time which pushed everything 2 hours behind and lost connecting flight. Crew said there was customer service available but no one at airport to help. Will never fly AA again"

Pros: "The comfort of the plane and the continued update on my flight delay."
Cons: "The flight was delayed but no fault of American."

Pros: "I was not expecting the ample leg room and arm space. I was actually comfortable. It made such a huge difference in my day. The crew members were great and it was a pretty chill experience, which is not how I can describe any other flight in recent memory."
Cons: "The entertainment was just snippets from NBC shows that I’m not interested in. It was the same presentation on both legs of my trip, so even if I had been interested initially, I would have gotten bored the second time around."

Pros: "Flight was as expected, Nothing to report."
Cons: "Seat was fine and of course when the person in from recliner it was no longer fun. And that was on premium economy."

Cons: "Flight delayed by 35 minutes"

Pros: "The crew was friendly and informative. They were very helpful. The"
Cons: "The seats were uncomfortable. They were hard and so narrow I had to sit crooked in the seat to keep from getting banged into by the service carts and every person going by to the bathrooms. I'm not tiny, but I'm not huge either, it was just overcrowded. It was also very hot in the airplane the entire way from Phoenix to Spokane. My husband, who is always cold, was even hot."

Pros: "777 plane was awesome in first class."
Cons: "nothing"

Cons: "Food could have been better. Plane was 1/2 full. WiFi was not giving all the movies. Only 6 or 7 to choose from."

Pros: "Entertainment on the flight was good, they had live TV and other TV shows."
Cons: "Boarding was hectic with passengers fighting over the overhead compartment spaces, security measures were overbearing with around 2 hours of going thru checks between terminals at Heathrow Airport. The seat selection is a joke since we could never select our seat not even 24 hours before the flight, so buyers be aware. The food was mediocre at best."

Pros: "It got me there safely without delays."
Cons: "Food isn't good. the connections can be offered in a much better and time efficient way but they were not. I had to change airports in NYC with a 7-hr layover while they could've flown me to JFK (there was available flights). Same thing with coming back, a long layover in Texas."

Pros: "Crew was pleasant."
Cons: "Ancient plan with small bins and no at-seat entertainment."

Pros: "Best part left on time and arrived early. Many thanks. Good seat room in the older S80."
Cons: "Overhead bins very full. No entertainment but that's ok for flights under 4 hours."

Cons: "Pre-booked Special meals were not catered to. Could have appreciated more friendly crew."

Pros: "I cannot comment because the total journey was without food."
Cons: "The crew is so rude that I was asked to remove the meat and eat the remaining. Is there no value for Veg eaters in American Airlines."

Pros: "Pretty average flight and experience overall. Food was as expected. Average flight attendants - no one really stood out, which is odd for an international flight."
Cons: "Premium economy seat didn't decline making this the most uncomfortable and unpremium experience I've had. Sore neck and back. Searching for media such as artist or movie worthless - yields no results, yet the album is included in the listings - I stumbled on it earlier in the flight and wanted to listen to it again. Same search experience on a flight three months ago."

Cons: "Two hours late due to not having adequate equipment"

Pros: "Used system wide upgrade to 1st class. Excellent service"
Cons: "bumpy ride"

Cons: "They run out of food in Business Class. Service was the same as in coach."

Pros: "Seat configurations"
Cons: "Movies inflight entertainment outdated"

Pros: "left early and arrived early. cabin staff was friendly"

Pros: "On time."
Cons: "My aisle had a couple of vets who were just doing the job. Missed several rows during a beverage service. Not bad but nothing special."

Pros: "Got in an hour early. Booya."

Pros: "Although we were in "Economy" class, it felt just like Business. Lots of space to stretch your legs, personal TV monitor on the back of each head rest (Including HBO!), and even though it was a short 1.5 hour flight we were served drinks and a meal."
Cons: "The meal was average to sub-par, but than again it was a short flight and a warm meal was actually a pleasant surprise."

Pros: "Got home safely (eventually)"
Cons: "Left 3.5 hours late. Promised a connection the following morning and a hotel. Arrived at SFO only to be told that they would not pay for the hotel (or make arrangements) as the delay was weather related (since when is trying to leave BEFORE a typhoon hits and being LATE a weather related issue). They gave me the option of after a 13 hour flight at 11:30pm walking over to find AA staff in another terminal to argue for payment. I was too tired. After 1 million miles on AA I will avoid them now."

Cons: "I ask many AA customer assistance this question no body help me understand. I buy a seat and a 70$ extra for a premium what does this seat offer , what am I paying 70 $ for"

Cons: "Flight was delayed 2 hours and another hour once we boarded. Traveled with small infant and no priority boarding or early access, even though flying alone. Charged for any checked bags"

Pros: "Almost 20 hours before regular flight time, received numerous texts from airline that flight will be delayed. Some were delays if 4,5 hours then changed to almost 8 hrs then back to 6 hours . Needless to say connection flight is messed up and no way of knowing what that might be until arriving at airport. Then more confusion, too almost an hour to get checked in. With connecting flight of 1.5 hours which is scary for international flight that requires going through custom then recheck luggage and TSA line again. The saving grace is captain speed up place on first leg of international flight so arrived airport 1 hour early, thus allowing enough time to connect."

Pros: "Boarded fast, left gate fast, crew great"

Pros: "On my return I had my own seat! Not nearly as cramped. Had soda and pretzels. The air magazine was latest issue! The attended was nice."
Cons: "The seats needed to be shampood."

Pros: "Thank god for the classical music station channel 1. Flight going back was better in comfort, space and entertainment options. But still will choose airline more carefully the next time I fly."
Cons: "Plane was small and tight. Didn't have room for small duffle bag but accepted putting under my seat, even though I don't understand people trying to get on with two bags. Wifi not free in airport and didn't work. Wifi also not free on plane. Movie was nothing i wanted to see."

Cons: "Updated plane with new seat providing better leg room. Good inflight entertainment"

Cons: "Super small and crowded flight, no safe distance whatsoever. A particular older flight attendant was cranky."

Cons: "Way too crowded on the plane"

Pros: "I love the economy plus section. The additional space between rows is much appreciated. The planes are great and the entertainment system is very good. The crew is very nice. The whole experience was very good."
Cons: "More movies variety would be great."

Pros: "Business class amenities"
Cons: "Luggage drop off taking over 45 minutes (for Business Class) was not acceptable."

Cons: "This was the most uncomfortable flight I have ever had. The plane was so hot we were sitting there sweating the entire time. It made it impossible to sleep or focus on a movie or anything, and it made the flight feel 10 times longer."

Pros: "Able to use my frequent flier miles."
Cons: "Boarding, comfort, de-planing."

Pros: "Leg room was good in economy plus but no entertainment. Flight ran on time though."
Cons: "WiFi was broken and only refreshments offered! No meals for purchase only snack boxes that were horrible."

Cons: "Poor food selection,"

Cons: "Power at the seat was not working; bags took almost an hour to arrive at EWR"

Pros: "No problems and the crew was friendly and helpful."

Pros: "Great movie choices. Seats were ok. The flight crew were very nice and accommodating."
Cons: "I do not know why there is an extra check right before boarding, but my husband ended up leaving a bag on the table and since there is no orderly fashion and people are standing everywhere, we didn't notice. No one came after us to inform us we had left a bag. We had over $100 worth of souvenirs in it that are now just gone. Flight was delayed leaving and landing which meant we missed our connecting flight. Food was ok but nothing special. They only offer you snacks once."

Pros: "Not much."
Cons: "Most of crew had no concern for anyone. One of the worst flights on United in several years."

Pros: "Nothing, absolutely nothing."
Cons: "The flight attendants were pretty much what I've come to expect on U.S. airlines--overweight, older, and sloppy in appearance. One of them looked like she had rolled out of bed ten minutes before arriving at the gate. It was the complete antithesis to the flight attendants on Hong Kong Airlines. Ah, for the good old days of air travel. Before the plane ever took off it was announced the the entertainment system on the seat back ahead of those in comfort seats was not working and wouldn't be for the duration of the flight. Having paid an additional $239 for the comfort seat in the hopes of making a 16-hour flight go by a bit faster, this was unconscionable. The food was far inferior to Hong Kong Airlines. In short, it was the trip from hell."

Pros: "NA"
Cons: "NA"

Pros: "There was no in-flight entertainment. I like when the planes have the TV's so you can watch."

Pros: "Not much to like on United. The boarding was the best part as the staff were somewhat helpful."
Cons: "One nice flight attendant out of the five I interacted with. I'm flying United less and less because the service just sucks."

Cons: "I was very cold!"

Pros: "Empty flight so was able to relax."
Cons: "Foor has taken a dive. It was never so bad on United, but lately its been terrible. Got the same food, thrice, on the same flight without any change."

Cons: "map navigation did not show a map; instead it was air speed, distance to destination, etc, Managemwnt should check out the excellent msp navigation software on air china flights from Bali to Taipei. Why not useyhe flight time to learn some geography??"

Pros: "Flight comfort and online crew were good and no complaints"
Cons: "Flight delayed boarding 31/2 hrs and then over an hour delayed on the ground before takeoff."

Cons: "Gave me the wrong seats"

Cons: "Flight was delayed over and over. They then changed the gate at the last minute."

Pros: "It was what I expected, a long flight in economy. Nothing special -nothing terrible. Check in went smoothly."
Cons: "One restroom was inoperative, so there were long waits to use the restroom. For long flights, it would be nice if all restrooms were available."

Cons: "stewardess hardly asked what we need and feels like supplies are so limited when u ask for water its half and etc"

Pros: "kept on delaying and didn't take off until almost 3 hrs later"

Cons: "Flight attendants disappear after early dinner serving. They hid in the galley until breakfast service. For a 15 hr flight, this is unacceptable. They should be able to offer snacks and drinks during the flight."

Pros: "The crew was excellent"
Cons: "IF A PASSENGER CANT FIT IN ONE SEAT MAKE THEM BUY A SECOND. I SPENT 2 HOURS WITH SHREK SITTING ON TOP OF ME"

Pros: "Very nice crew who were attentive and friendly."
Cons: "Waiting 5 hours for this flight, after a very long overseas flight just about did me in. Wish they had more than one or two flights a day from Denver to Spokane."

Pros: "On the airplane, wonderful crews, friendly and helpful. Food was not that an important to me as much as the friendly faces helpful crew at this. Thank you UA!"
Cons: "ground crew not helpful!"

Cons: "Narrower 777 seats noticiable when eating."

Pros: "Our departure was delayed by a pump problem of some kind. Then the pilot aborted a takeoff because of another error. Needless to say, we were a bit nervous."

Cons: "Crew n comfort"

Pros: "Good staff"
Cons: "Nonpersonal tv"

Pros: "Smooth landing and plenty of cold water to drink. Movie choices are good."
Cons: "Toilets should be cleaned more often."

Pros: "The flight was quick and painless"
Cons: "Yeah, it was a bit frustrating trying to rush and hustle from gate to gate with how many times they changed the location!!"

Cons: "Didn't happen"

Pros: "Food and service we're excellent! New plane, very comfortable seating and easy to use entertainment system"

Pros: "It was Great Thank you"

Pros: "There was nothing good to like about this leg of my trip."
Cons: "I paid for first class and It was the worst flight I have ever been on, sat in the plane at the gate for over an hour with a huge women that was brought up to1st class from economy, she smelled, she was a lush. There was a child that did not quit crying the entire flight, I could not get off the plane fast enough, there was nothing1st class about the flight, we needed fuel after we boarded, then it was a cargo issue,and then it was airport, we should not have been on the plane until the plane was ready for flight.very poor planning you should be embarrassed about the flight."

Cons: "The seats were not comfortable. The special meal requested was not good."

Cons: "United delayed the flight over for 2 hours with over 24 hours of flight time. The reason was one of the crew memeber called in sick. When we showed the flight, we were told the flight has to make another stop in San Francisco thus delaying the flight for amther 3 hours. If they know hat they are missing a crew member over 24 hours and cannot find a replacement, this is a serious problem with United. They must be running a very tight ship."

Cons: "Totally antiquated 747 aircraft which belongs to the museum. Still showed movies on the screens instead of individual monitors at the seat. No wifi and United app did not work. Terrible entertainment."

Pros: "Pretty typical domestic flight. The crew on this flight definitely seemed tired and "over it". The one attendant stood blankly, staring off to the back of the plane robotically going through the safety. Far cry from the staff on my previous 10+ hour flight from Munich."
Cons: "No free entertainment whatsoever, and even though the screen reads that flights under 2 hours are $5.99, and our flight was a few minutes under 2 hours, the price was still the regular $7.99. Not worth it."

Cons: "It was so cold on this flight. Like ice cold. It wasn't just me, I traveled with 3 other people who were spread out on the plane and all of them noted the sub zero temperatures."

Cons: "Wish I would have gotten a direct flight from Tokyo to SFO"

Pros: "After I boarded, the flight experience was fine for a 16 hour flight. Service was great and helpful, lacked wifi but the inflight entertainment kept me satisfied. All together was pleasant."
Cons: "This flight started out a little bumpy. When I got to the gate I purchased 2 bottles of water (INSIDE SECURITY RIGHT ACROSS FROM THE GATE) only to find out at the end of the jetway, like 100 steps from where I purchased them, I had to give them up. Who would of thought, why would a human want 2 bottles of water before boarding a 16 hour flight, weird right, so that was really frustrating and just a plain waist of money. Thanks UNITED..."

Pros: "Night time flight coming back from Asia."
Cons: "Right tight seats, and terrible over-priced food. The plane seats were from the 90s."

Pros: "Everything went smoothly, and that's really all that matters. The crew was great."
Cons: "Don't know why we have to pay for entertainment. It used to be free."

Pros: "crew members."
Cons: "got delay."

Read more about Japan Airlines
COVID-19 information

Safety measures for airlines flying from Hong Kong to Spokane

Airlines flying from Hong Kong to Spokane have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Hong Kong to Spokane

Mandatory masks

Masks required on board, masks provided on flights from Hong Kong to Spokane

Social distancing seating

Middle seats unavailable to book on flights from Hong Kong to Spokane

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Hong Kong to Spokane

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