Daily cleaning, installation of cabin HEPA filters on flights from Hong Kong to Washington
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 14h 40m
The cheapest ticket to Washington from Hong Kong found in the last 72 hours was $368 one-way, and $517 round-trip. The most popular route is from Hong Kong to Seattle, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $368.
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With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!"
Cons: "The food was a little bland, but that is nit picking. For airline food, it was very good."
Cons: "Connection time at Narita is too long"
Pros: "The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting."
Cons: "The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife."
Pros: "Amazing crew"
Pros: "Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability"
Pros: "Everything. I always enjoy my flights with JAL."
Pros: "The Crew was great with kids, and went out of their way to reach out to the boy sitting in the row in front of me."
Cons: "I was running late, and lady that checked me in was accommodating but a little bit standoffish."
Pros: "Check in early and easy.... Bags straight through to Sydney... JAL... What other airlines should aspire to."
Pros: "Japan Airlines hasn’t the best customer service of any airline I have ever flown. Flight attendants aren’t very friendly and they give you a lot of food. The entertainment was great as well."
Cons: "The staff at Tokyo Narita was slow and unfriendly, which doesn’t reflect well for Japan air."
Pros: "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
Cons: "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
Pros: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Pros: "Food is better than most other airlines. Seamless check in and boarding"
Cons: "Seating space is quite cramped"
Pros: "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
Pros: "Crews are very polite and willing. They During the entire 13 hours flight, they continued serving drinks and snacks. I have not seen such services on the other airlines."
Cons: "The movies were not the first run ones."
Pros: "Great flight, great food (Hagendaus Ice Cream was a great treat)"
Pros: "I liked the entertainment on board."
Cons: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
Pros: "The staff continued to check on the passengers throughout the flight. The food on the flight across the Pacific was excellent for airline food. Used trays did not stay in front of the passengers for a long time. They were removed in a very timely manner."
Pros: "All was efficient but no standout"
Cons: "Nothing was bad enough to mention this column"
Pros: "Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this."
Cons: "They made me pay for a seat that they gave to other people for free. Really messed up."
Pros: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Cons: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Pros: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Cons: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
Pros: "The flight attendants were so nice and gave a gift to my wife and I when they found out we were traveling for our anniversary! Everyone was so respectful and the food service was awesome. We even flew economy and had a great time!"
Pros: "Good service, good food. On time arrival. Comfortable seats. Great airline."
Pros: "Nice people, good food"
Cons: "Old-=fashioned business configuration"
Pros: "The flights were generally ok. Flying coach.."
Cons: "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."
Pros: "Asian vegetarian meal"
Cons: "limited rest room facilities"
Pros: "Nothing really special."
Cons: "They love the PA system. They want to make announcements in multiple languages all the time."
Pros: "Great service and comfort. Great food. On time."
Cons: "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."
Pros: "Food was great, plenty of room, lots of movies"
Pros: "Excellent overall, crew is very attentive and courteous. Food is better than most airlines Every thing is fine. Boarding is orderly. Crew very courteous. Movie selection is good.. We have been flying JAL for a few times and never regret"
Pros: "I liked everything about the flight service and attendants. The attendants were always respectful and smiling...."
Pros: "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."
Pros: "Couldn't ask for anything more than what was offered. Flying is never exactly a pleasant experience, but JAL makes it as painless as possible. Food was excellent and staff were extremely helpful and professional at all times."
Cons: "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."
Pros: "Economy seats were extremely comfortable and roomy. What a difference that makes."
Cons: "Movies available tended to be either action/terror/suspense, or old movies. Very few real dramas."
Pros: "The crew were the nicest group of flight attendants I have ever encountered. The offered assortment of snack during my flight. I got a scented warm hand towel before they service me a meal. They even use real silverware in economy"
Cons: "The only thing I didn't like was the temperature of the plane. It was quite hot (felt like 75 degrees inside)"
Cons: "returnning flight was not attended well,so much different from going flight. Going was excellent but returnning was not nice in all face."
Pros: "Comfort seat, decent food, polite service"
Cons: "Food is not that good"
Pros: "The ground crew in HKG airport was really helpful."
Cons: "I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation."
Pros: "Service & seats are great."
Cons: "The connections were a bit late, making the long trip longer!"
Pros: "Excellent customer service!"
Pros: "Cathay and JAL Provided excellent customer service throughout the the flight. Everyone did an excellent job and went out of their way to make sure I made flights and had what I needed."
Cons: "Some crew members from Hong Kong better make more effort to improve service skills."
Pros: "Attention given to each passenger by flight crew."
Pros: "The crew was very well mannered."
Cons: "Trying to find the JAL counter at Hong Kong International Airport. There is no counter for this flight since it is run by Cathay Pacific."
Pros: "Japan Airlines is far more spacious than all domestic airlines. The food and beverage options were comparable to most airlines like Delta, United, etc, but presentation was better so they get style points. Their wifi connectivity was far better than Gogo's services, which is the provider for most domestic airlines. The real improvement compared to most my travel was the level of service. The staff was incredibly attentive."
Cons: "Still waiting for the day wifi at 30k feet is comparable in speed to at least a public cafe. Also, when will one of these airlines start providing balanced meal options that are actually palatable. JAL's food was okay, but heavy on starches and fats with low quality protein or vegetables to accompany them."
Pros: "For a red eye flight we still got fed a lunch box."
Cons: "The entertainment center at my seat was malfunctioning. Movies were starting passed the beginning and the system was crashing."
Pros: "Yes everything was great"
Cons: "Nothing everything was great"
Pros: "The crew was amazing! So sweet and great experience. Tatiana was really great and caring and was interesting to talk to. I sat across from her for take off and she was great."
Cons: "Faster baggage pickup at DFW"
Cons: "Food quality"
Pros: "Crew was good. There was a lot of movies available. A LOT!"
Cons: "The boarding process was the WORST!"
Cons: "The flight was delayed which caused us to miss our flight in London our family was delayed for 12 hours"
Pros: "I didn’t interact with the crew but they seems nice."
Cons: "The trip from HonoluIu to Los Angeles was too warm."
Pros: "Upgraded to premium economy, nice seat, overall comfort."
Cons: "Leg rests for our seats didn’t work. Crew said ther was no fix for problem and left it at that. A bit disappointing. Fruit plate was disappointing, but pastry and yogurt was nice. Fruit wasn’t fresh."
Cons: "The gate attendant was very hard to understand and so I couldn’t hear what she was saying."
Cons: "Still on plane an hour after arrival waiting for a bus to take us to terminal."
Pros: "Normal expectations were met"
Cons: "It was fine"
Cons: "horrible food and poor service and attitude of cabin crew"
Pros: "Flight attendants were helpful"
Cons: "My seatbelt was installed incorrectly."
Cons: "on a 5+ hour flight, that was diverted back to the originating airport due to a passenger who had extreme DTs from excessive drinking the night before, and made the flight return, American offered NO compensation AND the aircraft was so old, there were NO back seat monitors NOR any means to charge our electrical devices!!!"
Pros: "Roomy seats excellent service good food"
Cons: "Need better choices of movies"
Cons: "Delayed for more than 2 hours, at midnight, then more delay over the plane"
Pros: "Connections were good. Travel overnight ideal. Food good."
Cons: "A wheelchair was requested in Philadelphia, but it was not there. The crew called 8 times, but no one came. I finally grabbed an abandoned wheelchair and pushed my mom through 2 terminals to catch our plane that was already boarding. ☹️"
Pros: "All crew very friendly & helpful. Went out of their way to help elderly gentleman traveling alone"
Pros: "Worst experience. Crew members did not show up on time which pushed everything 2 hours behind and lost connecting flight. Crew said there was customer service available but no one at airport to help. Will never fly AA again"
Pros: "The comfort of the plane and the continued update on my flight delay."
Cons: "The flight was delayed but no fault of American."
Pros: "I was not expecting the ample leg room and arm space. I was actually comfortable. It made such a huge difference in my day. The crew members were great and it was a pretty chill experience, which is not how I can describe any other flight in recent memory."
Cons: "The entertainment was just snippets from NBC shows that I’m not interested in. It was the same presentation on both legs of my trip, so even if I had been interested initially, I would have gotten bored the second time around."
Pros: "Flight was as expected, Nothing to report."
Cons: "Seat was fine and of course when the person in from recliner it was no longer fun. And that was on premium economy."
Cons: "Flight delayed by 35 minutes"
Pros: "The crew was friendly and informative. They were very helpful. The"
Cons: "The seats were uncomfortable. They were hard and so narrow I had to sit crooked in the seat to keep from getting banged into by the service carts and every person going by to the bathrooms. I'm not tiny, but I'm not huge either, it was just overcrowded. It was also very hot in the airplane the entire way from Phoenix to Spokane. My husband, who is always cold, was even hot."
Pros: "777 plane was awesome in first class."
Cons: "Food could have been better. Plane was 1/2 full. WiFi was not giving all the movies. Only 6 or 7 to choose from."
Pros: "Entertainment on the flight was good, they had live TV and other TV shows."
Cons: "Boarding was hectic with passengers fighting over the overhead compartment spaces, security measures were overbearing with around 2 hours of going thru checks between terminals at Heathrow Airport. The seat selection is a joke since we could never select our seat not even 24 hours before the flight, so buyers be aware. The food was mediocre at best."
Pros: "I liked the way the Pilot (Captain) addressed the passengers before and after the flight."
Cons: "The wait at the customer service counter in the terminal at LAX."
Pros: "It got me there safely without delays."
Cons: "Food isn't good. the connections can be offered in a much better and time efficient way but they were not. I had to change airports in NYC with a 7-hr layover while they could've flown me to JFK (there was available flights). Same thing with coming back, a long layover in Texas."
Pros: "Best part left on time and arrived early. Many thanks. Good seat room in the older S80."
Cons: "Overhead bins very full. No entertainment but that's ok for flights under 4 hours."
Cons: "Pre-booked Special meals were not catered to. Could have appreciated more friendly crew."
Pros: "I cannot comment because the total journey was without food."
Cons: "The crew is so rude that I was asked to remove the meat and eat the remaining. Is there no value for Veg eaters in American Airlines."
Pros: "Pretty average flight and experience overall. Food was as expected. Average flight attendants - no one really stood out, which is odd for an international flight."
Cons: "Premium economy seat didn't decline making this the most uncomfortable and unpremium experience I've had. Sore neck and back. Searching for media such as artist or movie worthless - yields no results, yet the album is included in the listings - I stumbled on it earlier in the flight and wanted to listen to it again. Same search experience on a flight three months ago."
Cons: "Two hours late due to not having adequate equipment"
Pros: "Used system wide upgrade to 1st class. Excellent service"
Cons: "bumpy ride"
Cons: "They run out of food in Business Class. Service was the same as in coach."
Pros: "Seat configurations"
Cons: "Movies inflight entertainment outdated"
Pros: "left early and arrived early. cabin staff was friendly"
Pros: "On time."
Cons: "My aisle had a couple of vets who were just doing the job. Missed several rows during a beverage service. Not bad but nothing special."
Pros: "Got in an hour early. Booya."
Pros: "Although we were in "Economy" class, it felt just like Business. Lots of space to stretch your legs, personal TV monitor on the back of each head rest (Including HBO!), and even though it was a short 1.5 hour flight we were served drinks and a meal."
Cons: "The meal was average to sub-par, but than again it was a short flight and a warm meal was actually a pleasant surprise."
Pros: "Got home safely (eventually)"
Cons: "Left 3.5 hours late. Promised a connection the following morning and a hotel. Arrived at SFO only to be told that they would not pay for the hotel (or make arrangements) as the delay was weather related (since when is trying to leave BEFORE a typhoon hits and being LATE a weather related issue). They gave me the option of after a 13 hour flight at 11:30pm walking over to find AA staff in another terminal to argue for payment. I was too tired. After 1 million miles on AA I will avoid them now."
Cons: "I ask many AA customer assistance this question no body help me understand. I buy a seat and a 70$ extra for a premium what does this seat offer , what am I paying 70 $ for"
Cons: "Flight was delayed 2 hours and another hour once we boarded. Traveled with small infant and no priority boarding or early access, even though flying alone. Charged for any checked bags"
Pros: "Almost 20 hours before regular flight time, received numerous texts from airline that flight will be delayed. Some were delays if 4,5 hours then changed to almost 8 hrs then back to 6 hours . Needless to say connection flight is messed up and no way of knowing what that might be until arriving at airport. Then more confusion, too almost an hour to get checked in. With connecting flight of 1.5 hours which is scary for international flight that requires going through custom then recheck luggage and TSA line again. The saving grace is captain speed up place on first leg of international flight so arrived airport 1 hour early, thus allowing enough time to connect."
Pros: "Boarded fast, left gate fast, crew great"
Pros: "On my return I had my own seat! Not nearly as cramped. Had soda and pretzels. The air magazine was latest issue! The attended was nice."
Cons: "The seats needed to be shampood."
Pros: "Thank god for the classical music station channel 1. Flight going back was better in comfort, space and entertainment options. But still will choose airline more carefully the next time I fly."
Cons: "Plane was small and tight. Didn't have room for small duffle bag but accepted putting under my seat, even though I don't understand people trying to get on with two bags. Wifi not free in airport and didn't work. Wifi also not free on plane. Movie was nothing i wanted to see."
Cons: "Tight seating"
Cons: "Have kinder staff. Be more customer oriented. Be more like Westjet."
Pros: "Nostalgic plane ride"
Cons: "Use more modern plane for these short trips. No drinks offered due to turbulence. Old Bombardier plane had no way of storing carry-ons other than beneath seat, thus limiting leg space"
Cons: "Toilets were dirty and not enough toilet papers"
Pros: "I think the pilots are great, very stable take off and landing."
Cons: "Foods not good"
Pros: "My 15 minute nap"
Cons: "The male crew member seemed to be having a rough day."
Pros: "Not much."
Cons: "1. Broken arm, asked for 1st pre-boarding. Was told, “it’s over there”. That’s it. By the time I got on everyone in my section was already on. No one helped me w my one backpack, watching me struggle. 2. The crew appeared to hate their jobs. Scowls and general poor attitudes. 3. Food. Airline food in general is not good. However, this stuff was barely edible. Terrible. 4. Information. None. I had to use the APP to get any info. My connecting flight was almost 4 hours delayed - w NO info. In fact, NO GATE AGENT the entire 4 hours. After finally boarding my flight, the captain apologized for the delay because of a two hour delay in another city. Numbers don’t match - sorry. Then he announced we needed to di ice. No problem. Safety first. He said no longer than 30 minutes. One hour later we were on our way. Overall, I was extremely disappointed in my experience with Air Canada - very disappointed."
Cons: "First time flying with Air Canada, mixups from the start of the journey until I finally got on my connecting flight"
Pros: "The price, the service:)"
Pros: "Second time on this flight and cant say enough good about the crew and food, they are fantastic. The movies are great."
Cons: "How do you loose bags between the gate and customs Being tied up in customs because they lost my bags when we arrived in Toronto. One and one half hour wait and the bags never arrived at the final destination for two more days.? The seats on a fifteen hour flight could stand to be better."
Cons: "Amenity kit in Premium economy sub par. Ear buds inadequate. Need noise cancelling headphones for the entire plane. On line "best price guarantee" is hogwash and completely untrue when tested."
Pros: "Good service and landed early. Luggage was quick"
Cons: "Employees very poorly trained in dealing with problems. While our flight was okay, the previous flight was overbooked and a number of transferring customers were bumped because their flight was late. I understand this is common practice, but the employees handled it VERY poorly, even yelling at the passengers when they voiced their dismay at what was going to be a very long layover after a very long international flight."
Pros: "Friendly crew, good food and comfortable seats"
Pros: "Service is good"
Cons: "Film selection is ok."
Pros: "Drinking water abudant , foods good"
Cons: "for God sake, too many seats"
Cons: "Bad service"
Pros: "Interior of the air craft basically clean. Arrangements To air craft are in order."
Cons: "Air circulation and air conditioning is lower than Normal. Is kind of humid. My section are lower Than other sections."
Pros: "It was fine. :-)"
Cons: "Have no blanket to passenger"
Cons: "THe food as usual on AC flights is only passable. . The warm rolls as advertised are ice cold. Some of your flight attendants can often be rude to customers and many could benefit from attending Weight Watchers as they can scarcely make it down the aisles and often bump into customers."
Pros: "The plane is new."
Cons: "Meal needs to improve. All Nippon airways served much better meal."
Cons: "No legroom at all. Try to squeeze far too many passengers."
Pros: "Our flight attendant, Sabrina, was fantastic. Quite friendly and helpful. You can tell she loves her job. She patiently answered questions and made the flight really pleasant."
Pros: "The food and the crew."
Cons: "The choice of movies was not as many or as good as other airlines that fly between HKG and PDX, such as Delta and Cathay Pacific."
Pros: "Short flight. Simple. Smooth."
Cons: "There was a short delay because crew was caught up in security."
Pros: "The blankets and pillow provided to every single customer. The food was actually pretty good except for the breakfast meal could have been a little better."
Cons: "Pretty much just the breakfast meal and the buttons on the armrest, the person to our right kept accidentally turning on my light and changing my volume with her elbow."
Pros: "I was really tired and the plane was full but I could nap. Baggage came quickly."
Cons: "No free meal because not technically an international flight I guess."
Pros: "Everything went smooth no hitches at all people very nice"
Cons: "Not much"
Pros: "Not really stands out as a positive."
Cons: "Overall came across as not up to the standards of other carriers."
Pros: "Very fast."
Cons: "Food from McDonalds would have been 10 times better than food they served. I ate only 2 bites and it smelled bad and made me feel nautilus."
Pros: "I liked that I was able to pick my seat. I love the exit row."
Cons: "Being woken up. But it was for a good reason. Personal safety."
Cons: "Air Canada closed the door ten minutes before departure although the knew we were in the terminal trying to get to the gate. Air Canada charged us $315 for a flight two hours later."
Pros: "Flight was on time.Seats were comfortable with adequate leg room."
Cons: "There was no snack offered, just food for sale, and it was a long flight. Also there were several movies listed in the entertainment guide that were not available on the entertainment system. There were not many movies available at all."
Pros: "Lovely crew."
Cons: "Seating is tight for anyone with long legs over 6 feet tall."
Cons: "3 mechanical problems. Two missed flights. 16 hours late. Lost luggage. The crew sent us at wrong place, we were stuck in a room until 6:30 am. We had to sleep on chairs. Everything that could go bad went bad. Will never ever fly with Air Canada again. That is a promise."
Cons: "We had a terrible time trying to get in contact with Air Canada. We spent literally hours on hold and multiple times we hung up without any answer. Customer service needs to drastically improve."
Pros: "SEATS ARE VERY TIGHT"
Pros: "Flight was on time. Was able to move from my assigned centre of row seat to an aisle seat, which however was I'm the last row outside the toilets. Checked bag came quickly in Seattle. Descent was gradual enough, or something, that my ears, which normally hurt excruciatingly from about 20,00-10,000 feet, barely bothered me."
Cons: "Check in, customs, etc in Toronto was a series of long long lines that took nearly 1.5 hours (not AC's fault but an unpleasant aspect of the trip). Plane was full and very cramped, impossible to get up and walk. The tv monitors on my side/half of the plane conked out midway through flight."
Pros: "The entertainment/media center. The built-in digital movie, TV, music center was excellent! It was the only redeeming aspect of the flight. NOTE: one person in our party had a faulty unit that the volume went out of control when the crew spoke - she stopped using it as a result"
Cons: "The least comfortable flight I've taken for a long trip. My family complained constantly also, including my daughter that travels for pleasure more than I do. The seats seem impossible to get comfortable in. I'm 6 feet tall and 175 lbs and the seat is too narrow to try to do anything that sit up straight. The angle of the seat to the bottom of the seat in front make it difficult to find a comfortable position. Once I got my legs under the seat in front of me my own seat pad pushed into my thighs limiting the blood flow. The flight attendants on the flight there and the flight back seemed like they hated their job. Never cracked a smile and seemed to be trying to make it through their chores. They ALL seemed unhappy and stressed. The food was the worst we've ever had on any flight, domestic or international. The sandwich for lunch was TERRIBLE. Out of 5 people none of us finished it. We tore most of the puffy odd bread off of it which left the meat which lacked any discernible flavor - making it taste fake. Having visited a couple of 3rd world countries on this flight we felt more at risk of eating bad food on the airline than on the streets of Hanoi. First and last time we'll fly Air Canada."
Pros: "Air Canada's cabin attendents make the journey bearable. Keep these people at all costs, becauae they are doing a fantastic job."
Cons: "I prefer the old-fashioned seatback monitor to rental ipads."
Pros: "Quick boarding."
Pros: "Prem. Economy class is pretty decent, love it!"
Cons: "food can improve some"
Pros: "It was part of Star Alliance (although they should be ashamed to claim it.)"
Cons: "Air Canada SQUEEZES 10 seats across on this 777 (I've never had more than 9 on any other airline) and it is very cramped and uncomfortable (you'd better like your seat mates because you will be rubbing elbows and shoulders with them for many hours, especially on this 12 hour flight. They have very little leg room as well. This is the most miserable long haul airplane I have ever flown on, and I fly a lot. Discount airline planes are more comfortable than this one. It was over an hour after we had our meal until they got around to picking up our trays."
Pros: "The plane was not full so there was lots of room to stretch out, very nice."
Cons: "Bad service"
Cons: "United, along with American, is a horrible carrier, and the next time it files for bankruptcy, needed to be allowed to remain our of business. The employees don't care about service at all, it's no longer part of their culture."
Cons: "Friendlier service."
Pros: "Love the ability to watch films on my device by way of United WiFi"
Cons: "Better snacks"
Pros: "Better staff"
Cons: "Still terrible"
Pros: "united is united"
Cons: "If the power outlet works reliably, it would be much better. The toilet was really small."
Pros: "Boarding was well organized."
Cons: "Delayed departure about 20 minutes. No food for a 5 hour trip. (Knew in advance)."
Pros: "Brand new plane"
Cons: "Didn't get much refreshment"
Pros: "The fact that we actually left."
Cons: "Delayed and upset passengers. Bad breath from passengers circulating in the AC. FA we're okay nothing above and beyond."
Pros: "Not a lot to say really from a positive, In Europe if we had to fly over 4 hours the airlines put on larger planes, this plane was small for a 6+ flight"
Cons: "Small plane for a 6+ hour flight, food is . sub standard, if you want to watch the onboard entertainment you need to do so from you phone or Ipad, you need their app installed first and flash player, if not your screwed. They allow you to download their flash player but it does not work."
Pros: "Not much to like on United. The boarding was the best part as the staff were somewhat helpful."
Cons: "One nice flight attendant out of the five I interacted with. I'm flying United less and less because the service just sucks."
Pros: "Everything was great except for the food."
Cons: "The hamburger bun was hard as a rock."
Pros: "Every day they take more away from us....the paying customer. ALL major carriers are becoming LCC ( low cost carriers ). Are there no real domestic airlines left. I REALLY miss Continental."
Cons: "I used to enjoy flying. Now I dtead it. There is NOTHING to look forward to. These days you get to pick lhe lesser of all evils. Is there an airline out there that REALLY wants me as a customer???"
Pros: "On time"
Pros: "Service and flighr smooth"
Pros: "I arrived safely."
Cons: "It's a zoo. It's a DIY of checking in and checking your bags in. No staff is around to help. You are on your own. Unorganized."
Cons: "Late late late. Had to run to get my connection. Not Uniteds fault though. SFO too busy. Will avoid in future."
Pros: "The two people that helped."
Cons: "That United had NO remorse for our inconvenience and offered NO compensations."
Pros: "Everyone and everything was great"
Cons: "30 min delays on both ends."
Cons: "Not enough legroom for someone 6'5""
Cons: "Staff was not overly friendly and carried few smiles."
Pros: "Not much, except maybe the price."
Cons: "Rude ground staff (air staff were nice). Several delays and not organized at all."
Pros: "Cheap fare"
Pros: "Good staff"
Cons: "Nonpersonal tv"
Pros: "Airport not crowded. Efficient boarding!"
Cons: "Staff was rude and it was some what ok"
Pros: "Smooth landing and plenty of cold water to drink. Movie choices are good."
Cons: "Toilets should be cleaned more often."
Pros: "The morning cookie was good."
Cons: "It was dirty."
Pros: "No charging docks on plane as military duffle bag open with clothing hanging out on arrival ~ not sure if anything stolen but the threat is very real and it's unacceptable for military bags to be delivered in that manner"
Cons: "The cabin was too hot."
Cons: "Support for all Android platforms needs to be updated."
Pros: "Great service and food"
Cons: "Showed up at airport w 2 15 yr olds traveling alone. We're told we needed to pay $150 each way. We were NOT told when tix were purchased. Accused of lying about the girls ages when we booked. Tix were booked and paid by two different parents and times. Agent relented and waived fee. At the gate we were again challenged and had to go thru it all again. No more United for us!"
Cons: "Confusions on dates from Internet. Your site usually sets its own dates without confirming."
Cons: "Charge for tv!"
Cons: "Should load the plane from the back rather from the front. People in the back can sort their stuff while still be able to load people into the front."
Cons: "Having to pay for Internet sucks"
Cons: "They lost my suitcase."
Pros: "Same as above statement."
Cons: "Pilot landed the plane a little on the rough side. The Tarmac was definitely felt."
Cons: "Horrible overlay"
Cons: "My luggage got lost! No water offered!"
Pros: "Arrive on time at each gate"
Cons: "Needed more movies"
Pros: "it was very comfortable"
Cons: "No room in the seating, nor in the overhead."
Pros: "same as above"
Airlines flying from Hong Kong to Washington have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Hong Kong to Washington
Masks required on board, masks provided on flights from Hong Kong to Washington
Social distancing seating
Middle seats unavailable to book on flights from Hong Kong to Washington
Testing for antibodies, testing for symptoms for flights from Hong Kong to Washington
Waiving of change fees. Search flexible flights from Hong Kong to Washington