Avg. Flight Duration | 15h 20m |
---|---|
Flights Arrive in | Toronto Pearson Intl |
Flights Depart from | Hong Kong Intl |
Flight Price | $618 |
Distance | 7,797 miles |
Airlines | China Eastern, Korean Air, American Airlines, Air Canada, Hong Kong Airlines, Hainan Airlines, EVA Air, United Airlines, Cathay Pacific, Philippine Airlines |
Cons: No earplugs, TVs are too far away to read the English subtitles.
Pros: The flight attendants were very nice and helpfult
Cons: That I had to pay for an emergency exit seat and others sat there for free even though I am a Elite Plus member.
Cons: Absence of jet-way, unclean flight bad restrooms staff didn't speak or understand english
Pros: We were well looked after by the cabin crew. They came through many times with food and beverage services as well as water. Seats were comfortable enough and there was plenty of room for our carry on luggage. Boarding was on the tarmac and a little chilly but very orderly. Moving through security and customs/immigration at the Nanjing airport is a bit disorganized for in transit passengers but we were patient and the ground staff were very organized and helpful once we were taken to check in.
Pros: Left the airport on time, arrived on time, good flight, good service onboard.
Pros: The flight was shared with Delta airlines on a Delta plane, terrible arrangements. Small seats, poor service, poor entertainment, very bad experience.
Cons: It could have been better if it was a Korean Air flight.
Pros: The staff was extremely helpful, including bumping up our seats to the front of the plane.
Cons: The plane was old and cramped. I was dying in there.
Pros: Everything. Will definitely chose them again.
Pros: Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates.
Cons: Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates.
Pros: Food, professional staff and crew
Pros: Delayed
Pros: Plane was late in arriving so boarding was delayed. Took off 1/2 hour late, but landed on time in Miami.
Cons: Snack offered by American could be better than some dry cookies. Especially for Diabetic passengers.
Cons: Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation
Pros: Crew was very nice and accommodating.
Cons: Seat made my back hurt and couldn’t sleep but it was the coach section, not first or second class.
Pros: Crew was great and helpful
Cons: Better weather
Pros: The people at the gate. Excellent the girl from El Salvador
Cons: The worst, the attitude of a crew member named Andrew.
Cons: First time flying with Air Canada, mixups from the start of the journey until I finally got on my connecting flight
Cons: Attendee is very rude.
Pros: Cancelled 30 minute flight up to Vancouver which reaulted in missed flight to Australia. Air Canada the refused to put us on another flight. Went round and round for 5 hours with Air Canada until they finally put us on 3 separate flights getting to our deatination almost 48 hours late.Horrible
Cons: Notify passengers if short flight has more than 20% chance of being cancelled. We could have easily driven to Vancouver. If flight is cancelled, then own up to it and put people on next flight.
Pros: No food , no entertainment options .
Cons: Have the option to purchase food on a 5 hour flight .
Cons: Limited choices for entainment, not as many movies to watch, nor the latest ones
Pros: Good price
Pros: Attentive service
Cons: Didn’t tell why the flight is delayed for 30 mins. All passengers boarded
Cons: My luggage come a day late from Ho chi Minh air port.
Cons: I am 175cm and could not fit my legs behind the seat. It was extremely uncomfortable.
Pros: Very good service, warm and thoughtful
Pros: The flight attendants were great!
Pros: Excellent crew, clear announcements in both English and Chinese, decent food and entertainment.
Cons: Hectic boarding process that required taking a bus and everyone pushing and shoving to board the plane in no particular order. Stayed on the tarmac for 2 hours before taking off and did not recieve frequent updates. When the seat in front of you is fully reclined you have essentially zero space.
Pros: Customs really fast
Pros: service minded because I am tall, so gave me a free exit seat without asking.
Cons: the check-in took 1 hour. Impossible to do online check-in from home. the food is not good and entertainment without subtitles for let's of movies....
Pros: On time boarding and no delays Crew and staff are very professional and exceeds customer's service
Cons: Food need some improvement
Pros: I saw Sanrio, the character goods all over like pillows and meals, which was good for Sanrio lovers.
Pros: My trip to Houston to Manila on December 27,2018 is very inconvenient You have to wait in line to used the toilet becouse Two toilet is out of order . Again very inconvenient flight BR51 toilet between economy plus and economy two toilet is out off order
Cons: Make sure that all the toilet in every flight is in order or working condition so that we don't have to wait in line just to used it . It is not acceptable if two toilet is out of order.
Pros: Their service exceeds every other airline I have been on. Amazing flight attendants with quality food and comfortable seats.
Cons: A little pricier than other airlines but definitely better!
Pros: I was upgraded
Pros: The connection time Mach very well。
Cons: I learned that 3 flight together long hours have no food been sever and we have time to get food from airport. Next time I will do better☺。
Cons: Flight missed connection. United wanted to reroute my entire flight flying coach even though I paid for business. They refused to give me a seat from sfo to lax. Also, they refused to reimburse me for the difference in the two l velsnof service.
Pros: Fast boarding, friendly staff and on time
Cons: Entertainment is very poor, it was unavailable the entertainment and no WiFi this time
Pros: Crew on flight was very nice. Plane has a lot of space for legs and comfortable seats. We got vouchers and a toothbrush with tooth paste (AT LEAST THAT) for our forced overnight stay.
Cons: Horrible experience. Plane had an engine issue and ended up being delayed for so many HOURS that we had to sleep in Houston. The organization was a big mess - so poor that we reached the hotel only at 130am while we had to wake up at 4ish am to be at the airport again by 5am.
Pros: The flight was on time... that is about all...
Cons: Too late to download app once on plane so stuck for hours without entertainment on a long flight. They wanted to charge for most everything. First class was not as good as economy on other airlines. I have no idea why anyone would select United on purpose. I know I will not pick them again...
Pros: Crew was good. Seating was great because I had 2 empty seats next to me and was able to sleep much more than ever on long flight to Asia.
Cons: I had to pay to get seat selection in advance of 48 hours which I have never had to do for a flight. I should have got a warning from Kayak about this. As it is, that was not needed because plenty of empty seats and could have got window seat without paying for advance.
Pros: Crew was attentive, plane was clean.
Cons: Food was horrible. They did not dim the lights until 1.5 hours into the flight.
Pros: only the deffective TV particularly seat 30f
Cons: deffetive TV..i just sleep thru out my flght
Pros: Everything. Great staff, punctual departing yimes, good communications. I have taken many airlines and this is the best if not one of the best. Keep up the great work. Only suggestion I would say is showing what types of foods offered as special meals, menu i mean.
Pros: I like the way Cathay has changed the process for selecting and serving dinner in business class. It adds a bit of class to the experience.
Pros: not much.
Cons: lousy entertainment system, old plane, food mediocre, kept the plane freezing cold, check in process a gong show.
Pros: Yes crew and plane were ok.
Pros: The rest was ok.
Cons: They broke our baggage.
Pros: The crew
Cons: Stop trying to be cute with boarding procedures. It adds more frustration as it is.
Pros: The experience was only okcustomer
Cons: Customer service needs to be improved and also online checkin (date option).
Pros: Lots of room”for stuff”, so you aren’t digging in your attaché case all the time, almost like a desk area. We had eaten prior to departure so I asked to be served the meal later and they had no problem.
Cons: Dont expect for them to deliver on transportation and accomodations if you fly on Business class as adevrtised in their web page. It was imposible to get them to answer my requests by phone, email and in person.
Pros: Economy seats are not comfortable on any airline. I wonder why seats in a car are more comfortable than in an airplane? The staff were very zealous and proficient. They were pleasant and helpful. The food was the best of any airline I have flown. I was very impressed with the biscuits!
Cons: I did not like riding the bus to my airplane on the tarmac.
Pros: We were bussed to the far end of the tarmac to board which seems normal for this airline out of Nanjing. The step stairs would be a problem for anyone with mobility issues. Seats are comfortable enough and the inflight entertainment has several options for current movies, tv, audio or games. Mine worked on the flight home but not the outbound flight. Meals were plentiful but not to my liking, catered to the majority of the travellers which is reasonable. There were some vegetarian meals available to those that requested previously. They came around many times with beverage service and water as well. Language is a bit of a barrier but if you are patient you can figure it out. Very happy overall with the experience we had at the price we paid.
Cons: Food options were limited. Boarding was a long process by bus out to the tarmac.
Pros: Nothing
Cons: Everything
Cons: The WiFi service did not actually work. Also it is not clear that despite checking in online you still have to check in at the airport too
Pros: Economy seats are not comfortable on any airline. I wonder why seats in a car are more comfortable than in an airplane? The staff were very zealous and proficient. They were pleasant and helpful. The food was the best of any airline I have flown. I was very impressed with the biscuits!
Cons: I did not like riding the bus to my airplane on the tarmac.
Cons: Flying as a Canadian via China right now NOT RECOMMENDED! If you fly into China on China Eastern and continue with that airline for your transfer to another country, they seize your passports and keep you segregated from everyone else. Law, supposedly. Took us hours to get to our connecting flight.
Pros: Flight was comfortable and we were well looked after by the crew. Several meals and beverage services throughout the flight.
Cons: N/a
Pros: Newer plane w seatback screen for entertainment. Baggage in Honolulu was delivered quickly. Crew was friendly n attentive.
Cons: The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight.
Pros: Crew, Food, Boarding, Entertainment.
Cons: My husband and I sat in row 30 (center & aisle). I sat in the center. As soon as the plane took off, we all heard a dog bark nonstop. The lady directly in front of me had brought a dog!! We felt terrible for the person to the lady's left and right. And then in the middle of the flight her dog pooped all over the floor! And the poor Stewardess' (they were SO wonderful) had to clean up the mess. Then the lady had to clean up more pee and poop and left all that mess right in front of my feet and handbag (which I put under the seat)! I had to hold onto my handbag and shoes the entire trip bc it was touching the pile of dirty paper towels! I couldn't eat the meal due to the gross situation, and I was very upset about this situation all bc of this one lady who had no regard for the ppl around her and behind her! I don't know what your policies are concerning bringing a dog on a plane, but it ruined my flight. I love Korean Air, and love the service and the stewardess' professionalism and attentiveness, but this has made me think twice about flying anywhere on Korean Air!
Cons: The seats on the plane had ample leg room, even in economy. The service was excellent. The staff was very polite and efficient. All of this made for a pleasant experience even for the long trip. Thank you Korean Airlines. I would recommend you to all traveling overseas.
Pros: The employees were soooo nice and friendly
Cons: Wheelchair service
Pros: Got me there and back on time!
Cons: Could've had a larger movie selection
Pros: Delayed
Pros: Another customer allowed me to sit in the aisle seat rather than the assigned middle seat. That was much appreciated. And I enjoyed an movie during the flight. I like being able to choose what I want to watch and stream it on my own device.
Cons: It was really cold on the airplane. I kept my jacket on for the entire flight. I’m typically warm natured, so it was unusually cold.
Pros: Premium economy was roomy and appreciate the included cocktails.
Cons: The flight was delayed.
Cons: Flight time was changed twice
Cons: The delayed flight was an issue, this caused me to miss my connecting flight. Punctuality is very important to me and should be to your airline.
Pros: Crews are good. The seat has more room for leg.
Pros: Aircraft was clean and fairly comfortable with adequate legroom for avg height people, though tray and screen placement can be improved on.
Cons: PVG airport gates could deal with more seating, at least double... and better handling of delays.
Pros: The crew, the plane, the professionalism.
Cons: More legroom!
Cons: Entertainment could be better. Food is ok, not great. Crew is very nice but limited English.
Pros: Food was okay, though they didn't get the variety of our vegetarian meals correct once again. Flight was timely.
Cons: Worst thing was changing our pre-reserved seats saying it was an improvement, then sticking me from an aisle to a middle seat. It's one thing to do it, but it's egregious to lie about it. Crew was cold and not so friendly. They were a little rude as well, but some passengers were also rude. They were efficient, however. Earphones didn't work properly. Movie selection was just okay. Layover too long without a supplied hotel (16 hours).
Cons: The hearphones sound quality is deplorable, and since the aircraft noise level is high is almost impossible to use it. Ok, that is easy to correct with no cost: remind the travelers to bring they own hearphones (I didn't bring mine) for best sound.
Cons: Half of the sandwich, no coffee
Pros: Nice crew and they spoke English.
Pros: Service
Cons: Video feed for Movies went down in my part of the cabin after an hour and could never be fixed.
Pros: flight crew is pleasant. cabin and toilets are clean.
Cons: I missed my connection to Washington DCA. Had to rebook for another overnight flight on United, which gets me into IAD in the morning. That is an extra expense for me. Hainan Airlines would not provide overnight accommodation in Seattle. poor selection of English language movies/TV
Pros: Crew was friendly
Cons: Not as nice as the flight to and from Honolulu
Pros: Services and Foods
Cons:
Pros: Comfortable seats in bulkhead, large overhead cabin space, friendly staff, lots of water offered
Cons: No extra blankets available. Would have preferred more Asian cuisine on HK/Toronto flight. Staff too busy with full economy cabin, so not responsive when pressed call button. Movie and TV selection not as extensive as Cathay, though kids same games much better.
Cons: Our flight from Toronto to Houston was cancelled. The staff at the arrival counter was very slow and rude. We wanted to leave by the United flight which was leaving in an hour or so but the supervisor was not willing to do anything. We ordered Asian vegetarian food and it was horrible. Never again Air Canada.
Pros: The boarding was good and effective, Entertainment was good.
Cons: The crew did not pay attention to my requests for beverages and forgot to bring me what I have asked.
Hong Kong Intl (HKG) Hong Kong
Toronto Pearson Intl (YYZ) Canada
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