Pros: "Seat was comfortable, entertainment was excellent, the inflight crew was goo"
Cons: "Food was terrible, there were no options. Tha airport crew was horrible, I was more than an hour in the line, what could perceive is that there is not enough personnel, also what I consider disrespectful is that although people for Puerto Rico flight was standing on the line on time, they were trying to cope with their delay on other flights, and they had all the line waiting until they finished with the other flights. THAT was absolutely disrespectful of others time, I was there carrying my carry on baggage. Abdul rely HORRIBLE. When they finally called me there was no education to say even Hello, she only spoke to me to say I had to pay for one bag, and the overweight price, I tried to explain I purchased a different fare, but she didn’t care she just kept repeating the same. Ground crew was horrible and the complete procedure is horrible, I’ve never had such experience with JetBlue. To improve you should start putting kiosks, and mobile check-in URGENTLY please"
Pros: "Good entertainment options, the flight tracking and personal screen great. There was good space between passengers and mask wearing was enforced."
Cons: "Hand out wipes to self clean arm rests and tray tables."
Cons: "Crew at the gate separated my parents from my grandmother which entered in a wheelchair. Told them they had to wait and couldn’t enter with her"
Cons: "Social distance . They sell a 90 % of capacity."
Cons: "Unacceptable three-hour delay that was obviously not going to resolve but still told to report to the airport for original departure time."
Pros: "One of the crew me tried to get an even more space but was unable."
Cons: "Better food and proper boarding"
Pros: "Flight left quick and everything was in order"
Pros: "Crew. Friendly and helpful."
Cons: "Comfortable seats"
Pros: "The movies on plane"
Cons: "Everything else- the flight was delayed 6 hours to my trip and 3 hours from my trip."
Cons: "Vuelo atrasado y el avión no servia el televisor."
Cons: "There was a bany crying all the flight"
Pros: "Swift professional service. Pilot was exceptional; we didn’t even feel the landing or take off"
Cons: "Long delay and communication problem, delay was moved up. Impossible to plan."
Pros: "Crew was nice, very comfortable flight."
Cons: "The boarding process"
Cons: "No one was sitting in the exit seats at row 10; delayed for one hour while we were in the plain with no communication or explanation from the crew."
Pros: "Their treatment towards the clients was amazing!"
Cons: "Can’t have a free bag under the plane."
Pros: "Complementary upgrade was a pleasant surprise. Will definitely fly Jet Blue again!"
Pros: "The help of the crew"
Cons: "The tv was damage and my girlfriend’s seat didn’t work. They serve firts the drinks and later the snacks. It should be together."
Cons: "Should have more food options"
Cons: "No Enterteinment available."
Pros: "The crew was nice."
Cons: "Delayed for 2.5 hours. Overhead compartments taken by the time we boarded ."
Cons: "A lote of wait."
Cons: "The flight was delayed 6hrs 30 mins and changed departure gate twice. At no point was there a gate change announcement overhead (there were gate change announcements made for flights to Bermuda, Boston and San Francisco). During the boarding process many people stood and went in before their group was called, one agent noticed it and told the agent checking the boarding passes “all of these people are group A?” To which the other agent replied: “no, but I can’t do anything about it”. If there are group assignments, they need to honor that, as some people pay to board earlier."
Pros: "Fast boarding"
Cons: "Entertainment, comfort, food, crew politeness"
Cons: "the flight was delayed 3 times and nobody could give us an explanation of what was happening, the customer service at the airport was extremely poor, informal and very very inefficient. I would like to know what the compensation will be for this unpleasant event."
Pros: "The attended where excellent"
Pros: "It was delayed twice."
Cons: "Too muchas people for diferent flights un the same waiting área"
Pros: "Food boxes for purchase are actually very good and probably well price"
Pros: "great service, friendly crew"
Cons: "Plane was over an hour late"
Pros: "Very comfortable. Zero turbulence. Great crew."
Cons: "The lack of food options, but that is on every airline."
Cons: "We has a very smooth flight! We didn't experience any problems. tjis was my first JetBlue flight."
Pros: "I appreciate Jet Blue's commitment to the people of Puerto Rico."
Pros: "It was 23 minutes on the air. Great crew."
Cons: "Nothing. All was great."
Pros: "On time boarding and departures. Terminal A at SJU aid very clean and modern looking."
Cons: "Same snacks, but unlimited. Satellite TV and WiFi is not available overseas. Really? That defeats the purpose of satellite, meaning it comes from space."
Cons: "The flight was delayed, boarding was slow, you could not here the representative over the loudspeaker. Chairs were tight, very little room. They did not even give anything complimentary for the delay."
Cons: "The delays is just a hassle due that I am sick person. On August 5th my flight was suppose to leave at 2:30 am didn't leave until 6:41 am that's 4 hours and ten minutes waiting in a wheel chair with no food to eat. August 19th the same situation suppose to leave at 10:45 pm didn't leave until 1 am. The crew members were terrific them trying to keep us calm."
Pros: "Conscience and timing"
Cons: "Swiss perfect as always, Barcelona ground worker disaster, as always...."
Pros: "Nothing to like"
Cons: "No entertainment, un friendly crew, terrible food"
Pros: "Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable."
Pros: "My husband was on a business trip and his company booked him in business class. Economy was overbooked they cave me a free upgrade so I could sit with him!"
Cons: "Cost of extra bag. Also size limit for overhead carryon"
Cons: "The seat bottom was very uncomfortable and made my bum sore the rest of the day."
Pros: "Leg room always an issue. Crew really great."
Cons: "Gluten free option"
Pros: "Crew helped my parents with physical disabilities through the whole flight. Super grateful"
Cons: "They asked me to pay for my luggages. It is strange"
Pros: "The crew was excellent, the food was very good as well as the entertainment"
Pros: "On board is pretty good except that the seats are pretty narrow compare to our previous experiences. As a reference, I am 5‘3“ and 110 lbs."
Cons: "Our flight was delayed and the seats were narrrow."
Pros: "We had a turbulent trip but our pilots were very competent and got us to Zuroch safely. Bathroom was pretty clean."
Cons: "The plane was an older model and very outdated. The flight attendants gave us a choice between chicken or vegetarian pasta. I chose chicken, but it was actually beef. The salad was literally iceberg lettuce and a slice of cucumber. Overall, the meal was one of the lowest quality I've ever had in am airline. The outdated onboard entertainment system was annoying to operate and it was impossible to even see the screen when the person ahead leaned back."
Pros: "Service and Aircraft B777"
Pros: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Cons: "I travel a least 5 times a year and Kayak is always my option."
Cons: "Entertainment system was not working"
Pros: "Excellent crew and service"
Cons: "Kayak sold me a “lite” ticket on Swiss, but never mentioned that it didn’t include baggage. Even though Swiss is Star Alliance they didng count my Star Alliance Gold status for free bags and didn’t offer an upgrade. Zurich was incredibly hot and the airport didn’t have air conditoning anywhere. The boarding was worse than Ryan Air. The plane was okd and super uncomfortable. staff was rude and not at all helpful. Swiss is definitely a budget air line!!!!"
Pros: "Took care of every need with a smile and class"
Cons: "Seats uncomfortable"
Pros: "Friendly crew; good food"
Cons: "No wifi"
Pros: "On Board Service"
Pros: "Problem free."
Cons: "It was a great flight."
Pros: "Throughout the long flight, the cabin crew was excellent. They were attentive and friendly. They avoided interrupting quiet time and rest time by keeping off the PA system (well done). The food was fantastic. We were lucky enough to get some business class tickets with points, and the food was amazing. Wine was excellent. This team was quite solicitous of my parent with reduced-mobility. And the bathrooms stayed clean throughout the flight. find this is often an areas where many airlines fall down. And it's too bad, because while I'm 100% sure it is no fun to clean a toilet while in flight, it is a really a big negative for the customers. Overall excellent attention to detail, with a cheerful and "can-do" crew that kept the plane "proper" throughout the flight and provided seamless service. Good stuff. Will fly again."
Pros: "The flight was delayed from Newark to Zurich but they were able to rearrange my connecting flight before landing. The Swiss staff were very courteous and amicable. The food was also tasty."
Pros: "On board service"
Cons: "the teminal 4 sevice at JFK: the huge line before the security looked like a complete misorder and for no reason lingest lined I ever saw in airports instead of spliting the crowd in shorted lines to every security crew without maku=ing people to pass long lines with the hand luggage and children, it was really and absolutelu=y far from any comfort."
Cons: "Reviewing Business class Nothing memorable at all. An ok dinner after take off followed by a tiny salad 8h later before landing. Quite minimal for such a long flight. The entertainment system needs special mention for its awfulness. The system in Business class would be considered poor even in Econ - small screen, terrible picture quality and a painful, prehistoric interface."
Cons: "space at my feet"
Pros: "Got bumped to business class."
Cons: "What's not to like about that?"
Cons: "Not enough leg room."
Pros: "The flight attendant told me I had to keep my seat upright throughout dinner so the person behind me could eat. I wanted to sleep and couldn't do so without reclining. The seats are tight but I was in the economy plus section so I thought she should have let me recline instead of physically moving my seat upright. And for someone who cared so much about the seat at dinner no one cared about me the rest of the flight. I slept through breakfast and no one left me a tray even. Plus, I had my seat back the rest of the flight including landing which I didn't realize. Isn't it their job to ensure our seats are in upright positions in case we forget or don't realize? Just a very blasé crew."
Cons: "See above regarding the crew. It's not that big of a deal but I really thought the crew was poor. Flight was short and easy enough though."
Pros: "Boarding was on time."
Cons: "Departed 20 minute late. The tv screen(one per 4 rows) was too small to see. I don't remember getting ear phones."
Pros: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Pros: "the entertainment selection was above an beyond."
Cons: "The food was really not great. The meals were tiny and low quality. I understand there are restrictions when on an aircraft, but the meals were the size of snacks and not understanding of allergies at all. (Ie, cheese was on everything.)"
Pros: "On time, even arrival 20 min earlier, very courteous and professional cabin crew comparing to the rudeness of Lufthansa one. Soft landing."
Cons: "At LHR terminal 2, same gate A, B, for 2 different flights which lead to confuse many passengers. Better signing and Public Announcement is needed. Queuing 1:30h for tax refund is totally unacceptable and leads to give up to claim your rights."
Pros: "Both the food and service were fantastic. A great choice of mid flight entertainment"
Pros: "It takes two minutes to get to a live operator when you call. Simply amazing."
Cons: "The flight from Nairobi to Zurich starts in Nairobi, flies an hour south to Dar es Salaam, you then sit on the tarmac for an hour, then you fly north for an hour until you get back to the starting point. I would think they would save money if they flew an empty plane down to Dar es Salaam, picked up those passengers and then flew back to Nairobi. No way should an 8.5 hour flight take over 11.5 hours. Plus my screen didn't work for one of the flights, nearly 12 hours without entertainment was BS. No real variety in their meals either. The first leg had a main meal of beef and potatoes as the meat option, same option for the second leg."
Pros: "The crew was very good--attentive and helpful. The food was excellent too, as they offered regular liquid refreshments and several snacks plus a meal. The chocolate was a special treat."
Cons: "My seat had been given to someone else also, and they boarded before me, so I had no seat for some time. I was told to stand in the back, which I did for a long time. Eventually I sat down on the edge of a place and a stewardess snapped at me. I've had back surgery recently, so all of this was very difficult. Finally given a seat. No internet--big drawback on overseas flights. On our trip there, one bathroom was a mess, plus out of toilet paper. Told the stewardess, and they closed it for a while--took some time for it to be attended to. The entertainment choices are VERY slim--don't know why a more extensive list of choices could not be made available."
Cons: "priority luggage arrived in SFO about 30 mins after regular luggage"
Pros: "Crew was very helpful with getting me "something" to eat since I did not receive a "Vegan" meal as I had ordered when I bought the flight... The meal I originally was given was included milk and cheese ingredients and after explaining what vegan actually was they did their best to help my situation. My first flight with Swiss to Switzerland included the correct "vegan" meal do I can't understand how this mistake was made by Swiss on the return flight?"
Cons: "I did not receive a "vegan" meal as ordered originally and though they were very helpful they should all be better educated regarding the differences between "Vegan", Vegetsrian, Lacto-Ovo, etc... Since I was embarrassed as I had to keep rejecting the food they gave me until I educated them on the basics of what Vegan food is... They were very helpful throughout."
Pros: "I loved the timing of my connecting flights. Just enough layover time."
Cons: "There is no entertainment on this flight."
Pros: "The flights were Just as schedule, the arrival time was even earlier than planned. The crew is always available and tries to make the flight as comfortable as it can be. The food is brilliant in comparison to other airlines. To sum up, always a good choice. * this is my 8th flight with Swiss."
Pros: "The food was excellent and the staff were attentive. The flight was smooth and the captain kept the passengers well informed"
Pros: "crew was attentive"
Cons: "having to take a bus from the terminal to board"
Pros: "Gate changes and delays boarding made getting food between flights an impossibility. On board food was appreciated but was a snack and in 12+ hours travelling this made it tough."
Pros: "Crew great"
Cons: "Seats cramped"
Cons: "We didn't had entertainment"
Pros: "Seats were too small. Sound and controls for movie were bad."
Pros: "Nice and friendly staff, good food and free wine"
Cons: "Everything was great!"
Cons: "excellent food and hospitality"
Pros: "Good communication, helpful and friendly staff, usually on time, and better than average food & beverage options."
Cons: "Online check-in was complicated by my visa and made worse when I went to check-in counter at airport and representative did not know how to enter my info into the system. There should be better training provided to ensure people who are foreign citizens living in another country on visas can be easily processed just as quickly and efficiently as everyone else."
Cons: "Everything was excellent"
Pros: "Great crew"
Cons: "Great service"
Pros: "My seat wouldn't recline"
Cons: "A lot of hassle. Both morning flights delayed. Missed connection. Causing a lot of problems for things booked at final destination."
Pros: "Only the entertainment"
Cons: "There should be a line for older people with bad knees like myself, preference when check in."
Pros: "Good leg room and comfortable seats, good food"
Pros: "The kids movie selection was still good."
Cons: "There were no barf bags on hand, the food was an option between some disgusting eggs floating in water or a yogurt with some not great granola. Customer service was kind of non existent."
Cons: "This is a really great flight, an airplane with a little more leg room would have been nice, but overall was excellent!"
Pros: "They allow pre-boarding for over-65s! So much easier to hoist that carry-on bag to the overhead compartment when not blocking someone else! :) Avianca crew/ticket agents are SO helpful and pleasant. This was a delightful airline to discover! (This was a portion of my first trip booked on Avianca.)"
Cons: "The boarding process for persons with disabilities was difficult, from being placed after the priority members, my wife was placed on the bus to transfer to the gate, with all the other passengers, she was rushed, crowded, bombarded by other customers. this process should be more accommodating."
Cons: "Nothing everything was ok"
Pros: "The in-flight service is really good."
Cons: "The flight was slightly delayed"
Pros: "Easy boarding, new clean plane."
Cons: "About an hour late, long wait on tarmac ."
Cons: "The waiting time like 40 minutes"
Cons: "95% from Bogota are delayed."
Cons: "they cancelled with NO help in finding new flight"
Cons: "A group of people including me, were waiting for our baggages for more than 30 minutes."
Cons: "No vegan/vegetarian food options"
Pros: "Smooth and easy flight"
Cons: "Time of flight but it is what it is"
Pros: "Nice planes, excellent service"
Pros: "Food. Blankets. No delays."
Cons: "The service from avianca's front desk in Aeropuerto Internacional Mundo Maya, they closed the boarding sistem 15 minutes defore without a previous notification, and they didn't allowed to bording so i missed the flight..."
Pros: "Good service."
Cons: "1:15 mi utes delayed."
Pros: "The old city"
Pros: "Organization and communication"
Cons: "Everytnig was perfet!"
Pros: "Delaying not on time"
Cons: "The crew was very nice it was clean comfortable and good food"
Pros: "Lounge in Rio was great but flight service was Average."
Cons: "Service was non existent. Food was bad. They never come back and ask you if you want anything. Once in the air service doesn’t start for One hour"
Pros: "No been canceled"
Pros: "Crew very good price was good"
Cons: "After landing in Colombia(in transit) we wait for over an hour in the plane, finishing our trip in the cargo area, then we have to run to take our conection."
Pros: "The most was the attention of the flight attendant and how fast and save we landed. Good vibes"
Cons: "Did not fly as scheduled - still in Bogota"
Pros: "in Overall the trip was good I'd like de services in the plane and the entertainment"
Cons: "I didn't like the delay in Lima and the poor information of the personal in a land."
Pros: "No Meal compensation"
Pros: "The flights wers on time"
Pros: "Good airplane and service"
Cons: "Avianca charged my account twice for the cost of the ticket, now the bank says I have to talk to Avianca and Avianca says I have to talk to the bank. It's very annoying to spend hours listening to endless messages in both ends, the bank and the airline, and not being able to get me money back!"
Cons: "Por hacer mantenimiento a ultimo minuto se atraso el vurlo mas de 2 horas. Perdi mi conexion a barcelona Avianca no le importa que uno pierda la conexion ya que ellos le tiran el problema a iberia, asi no responden"
Cons: "The airplane was terribly dirty and disgusting"
Pros: "Flight was on time"
Pros: "Good customer service"
Cons: "Canceled our tickets. Staff was slow and rude. Waiting from 3:30am to 7am with 2 young kids to get a resolution to the problem."
Cons: "Un poco demorado la entrega del equipaje."
Cons: "I don't recommend avíanca it is one of the worse airlines now never again don't waste your money on them"
Pros: "Very comfortable seats, good food, excellent service!"
Pros: "the service was wonderful, Delia is very kind and pasionate for service."
Cons: "everithing was ok"
Cons: "the price for changing my flight"
Pros: "Friendly and helpful staff"
Cons: "My bag was lost, check-in took 30 minutes due to a new employee not finding our information"
Cons: "The social distancing, the cdc is recommending 6 ft but there are passengers directly behind and in grinning us and only one passenger seat empty between 2 people. With covid on the rise, how are you actually doing your party to take care of your customers."
Pros: "Mal servicio; compre un tickets que no permitía escoger los asientos y nos seleccionó la última fila en cada vuelo. La diferencia entre ser priority y regula es bien marcada"
Cons: "Mejor trato a todo pasajero; se reconoce las ventajas de estar en primera clase pero el servicio debe ser excelente"
Pros: "The crew was not overly friendly"
Cons: "Space on airplanes"
Cons: "Comfort. Jetblue offers betwee seats ne apacing betqeen rows"
Pros: "Good crew, my seat did NOT recline."
Cons: "Plane was somewhat crowded."
Pros: "I was surprised that we received two meals and constant drinks in economy. Delta definitely has better hospitality than American."
Cons: "The seats were really tight between the rows. The space between the seats on the same row were typical."
Pros: "Crew was awesome. Very friendly."
Cons: "I’m 6 foot tall and I found my seat space feeling crowded. I found myself wishing for just 2 more inches of legroom. It feels that airplanes are being built for quantity of passengers, not quality of flight."
Pros: "The friendliness of the passengers and most of the crew."
Cons: "One of the younger female flight attendants was rude . She was collecting trash and took my neighbor’s (aisle seat) trash but wouldn’t take mine. I tapped her elbow to show that I had trash, she looked at me but didn’t take it. She returned and still refused until I exclaimed. She rolled her eyes."
Cons: "Ran out of hot water on flight"
Pros: "Check in process & text updates were awesome!"
Cons: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"
Cons: "I was flying standby. I checked the list on line and my name was number 5. I get to the gate and there’s just a handful of customers. The agent said there was enough seats for the standbys I wait and wait for my name to be called but no luck. My name wasn’t cleared yet. Finally I was the next to last one to get a seat. The gate agent who didn’t ask for my name tells me I was all the down at the bottom of the list. While I am glad that I got on I wish I knew what method is use to get your name on the stand by list?"
Cons: "Cabin was too hot since the very beginning. Even in first class."
Pros: "Boarded quickly and we made up plenty of time when we were only 15 mins late for take off."
Cons: "Baggage broke our baby stroller. Banged up, heavy deep scratches, and won’t lock properly nor will it release the brake phone portly where one wheel won’t unlock without much luck. Waiting to see how they correct this very expensive issue. And the vegan tapas option for food was not good at all. Ended up staying hungry for the duration of the flight. But my wife enjoyed her turkey sandwich."
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Tight seats need more legroom"
Pros: "Great comfortable flight"
Pros: "Arrived early. Got a beverage & snack which is becoming rarer with American carriers. Video selection was very good. Staff was nice and attentive. Overall a good flight at a reasonable price."
Cons: "Narrow corridor to seats"
Pros: "Buen entretenimiento."
Cons: "La incomodidad de los asientos además que la escala fue de más de 6 horas y fuimos los últimos en abordar. Para colmo los asientos fueron los últimos de la fila y ni siquiera eran reclinables. Creo que deben tomar en consideración a las personas que estamos tantas horas en la escala y permitirles abordar primero además de darles asientos más cómodos más aún si hemos comprado los boletos con tanto tiempo de anticipación."
Pros: "Zones are more delineated."
Cons: "People were obviously cutting in line and edging up before their zones were called."
Pros: "Giid free sandwixh. Very good entertainment system. Good seats."
Pros: "Crew was friendly"
Cons: "We were delayed an hour and a half"
Pros: "Well, the seats and the lavatories are smaller than ever. And I am quite petite."
Cons: "Seats diddn't recline - often ignored by flight crew."
Pros: "Everything was fine other then seating assignment"
Cons: "I was traveling with wife but was not able to seat with her. I was stuck in the middle of 2 of the worlds biggest plus sized people. Armrest was a constant struggle. Willing to pay more next time to avoid hassle."
Pros: "Great ground staff and flight crew, except they should as warn and apologize regarding the limited gate as access so far from the check-in."
Cons: "Signage is terrible. Delta sign out side is obscured as and too small. Construction is no excuse for the confusion. Delta is not readable on the overhead signs and airport is too dark at night. Everything is hard to find."
Pros: "1000s of movies and shows to watch. Plenty of overhead bin storage. Alcohol beverage service included. Crew was great."
Cons: "Baked chicken dinner was gross."
Pros: "The boarding process was smooth, friendly staff."
Pros: "Late delay notification"
Cons: "Called the airline directly to verify the status of flight within 24hrs and everything was on schedule according to them. Even tho the airport at San Juan have not night arrivals due to the effects of Hurricane Maria, and on previous days the same flight had been moved to a morning schedule for that reason. I was notified of the delay within hours of departure of the connecting flight."
Pros: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Pros: "The flight left on time and we got in 15 minutes before the scheduled time. Awesome service from gate to gate."
Cons: "I didn't like that I had to pay for my bags and still purchase food on plane. The price for ticket is already overpriced to begin with. Fuel is cheaper, the planes burn less fuel due to updated design and still the tickets are three times the cost of five years ago. No one should have to pay for bags period. Show that you really care."
Pros: "Delta is the best airline to use because they care about you as a customer. They will do everything they can to make your flight as enjoyable as possible. I would not recommend any other airline to use but DELTA !!"
Cons: "Nothing to input. All was great."
Pros: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Pros: "I liked everything."
Pros: "Staff as always was very attentive and courteous. The board process proceeded smoothly and we were able to depart a few minutes early."
Cons: "One attendant did display a slight level of un-professionalism after spilling a drink on my mom and not apologizing. I chalk it up to her embarrassment and she probably just forgot."
Pros: "Wide-bodied aircraft; free on-board entertainment with a good selection; complimentary snacks, helpful staff"
Cons: "Waiting 45 mins for baggage to arrive on the carousel at LAX, but probably due to the terminal move currently happening and not the airline's fault."
Pros: "Unlimited snacks and drinks..."
Cons: "The mediocre upgrade."
Pros: "There was a blanket and pillow available on the seat and the arm rests (all of them) went up... I appreciated that when I had to move mid flight. The attendants were nice as always... they weren't stingy with the small free snack that is included with the flight. (Small bag of peanuts or pretzels) that I liked. Usually feel like it is an inconvenience to ask for more than one.... but they offered 2! I was very happy to hear that!!"
Cons: "The entertainment was a bonus! Made the flight go by faster."
Pros: "I had paid for the Sky level as we were a party of long legged people. Out of the 4 flights we had taken, the best flight was the one from Hi to Atl. The seats, and leg space, was roomy. The food was good. The crew was just okay. They weren't particularly nice but rather abrupt. There were two mates that seems a bit confused. However, the plane was worth it."
Pros: "entertainment system included lots of good choices and free. Crew attentive and friendly. Fairly comfortable seating. Boarding was quick (with Delta Amex card). Several snack choices instead of just the old standby of pretzels."
Cons: "Captain not at door to greet passengers as they left - usually a given."
Pros: "The pilot came through all of the aisles in first class to personally thank us for flying with them. He took time to chat with us and answer our questions, which made me feel more comfortable about the long flight. The stewards/stewardesses were very nice and had us laughing on their welcome messages. The lay-flat seats in first class were the best. Very comfortable, and easy to fall asleep in, without disruption from other passengers who insist on keeping their reading lights on while everyone is trying to sleep."
Pros: "Food was OK. Crew was very friendly"
Cons: "No Entertainment for a 4 hour flight. Plane was very old."
Pros: "1st class service was excellent."
Cons: "The food in 1st class does not compare to some competitor airlines. the leather seats do not breath and can sometimes get hot."
Pros: "Although I am a vegetarian, It was nice Delta was serving sandwiches."
Pros: "The plane,plane, plane! Very new and clean , good entertainment. Love it"
Cons: "People taking their time to put their luggage in the bin... Very annoying."
Cons: "More movie selections and better food"
Cons: "This flight didn’t appear in AeroMexico’s system. We had to get our boarding passes in Mexico city, but our original departure was from YUL."
Pros: "Everything really."
Cons: "If I have to choose something it would be food"
Pros: "Never flew Copa Airlines before. I would definitely fly with them again. Flight from ORD to PTY was top notch. Crew and aircraft were excellent. PTY to UIO was an older aircraft that didn’t have all the amenities that the newer plane had, but the crew was still excellent."
Cons: "We were scheduled for a 7 hour layover at PTY. When we arrived we found out the plane we had just gotten off of was continuing to UIO. That flight never showed when I was booking the trip. It would have been nice to receive some kind of notification that a better flight option had become available."
Pros: "Food was fresh and ok for a short flight."
Cons: "Agents at check in gate were not very helpful and did not communicate the changes in an efficient time or manner."
Pros: "On time"
Cons: "Meals and more options to drink during flight. No entertainment system"
Cons: "I didn't like getting a notification that the flight had been delayed. Just to find out that it was on time when I arrived at the airport. I almost missed the flight."
Cons: "Entretenimiento y comida"
Pros: "Crew was nice, seat was comfortable, food was good"
Cons: "Going through security again at the gate was tedious and I couldn't bring my water on the plane"
Cons: "Superb flight staff."
Pros: "Staff was so nice when I felt sick and kept asking if I was ok. Entertainment was also good."
Cons: "The process of getting on the plane was terrible. Once getting though gate security there really should be access to water, a restroom and ac. Also out of group of five, three of us were moved up to business class. It seemed unfair that we couldn’t all have been moved up as a group."
Pros: "Not enough leg space"
Cons: "More leg room for tall people, I’m talking about people over 6’ 4”. I am 6’ 6”"
Pros: "All the flight are on time."
Cons: "I wish can change a little big plane."
Pros: "Good experience in general"
Cons: "Lousy plane, very dirty"
Pros: "Movies, flight time."
Cons: "They completely damaged my luggage bags, so much for paying to check in to have it returned broken, thorn and without wheels. I want a reimbursement for the ticket or the cost of 2 new suitcases"
Pros: "My impression is the same as the flight from New York to Panama, It was Great"
Cons: "The fact that the airlines doesn’t serve food"
Pros: "Everyone super welcoming and kind"
Pros: "On time departure and early arrival. Smiling and friendly crew. Excellent airline."
Cons: "Waited 30 minutes onboard at the gate before departure in a VERY hot plane. We were traveling with a 6 year old, and there were only 3 kids movie choices."
Cons: "-lost my luggage -no entertainment on flight from Panama to Punta Cana"
Pros: "Overall good."
Cons: "Food was not good, however service was great!"
Pros: "The attention and service"
Cons: "The price, I like to flight in this line but some times I can’t afford the price"
Pros: "Comfortable seats and pleasant staff"
Pros: "leg space"
Cons: "food was quite bad"
Pros: "You manage a very short layover between flights via Panama City and the flights were on time both of the ways that I had flown. This is a great thing, thank you."
Pros: "Service and comfort was great, on boarding was pretty fast too"
Cons: "We did not have the little TVs"
Pros: "Crew was nice"
Cons: "When I made the reservation, I specifically requested window seating in the back of the plane. I did not get either, for either flight."
Pros: "Customer service"
Cons: "The business class was empty and Copa did not offer an upgrade."
Cons: "Flight was overbooked and I got bumped. Needs to be ther for work very inconvienant"
Pros: "They gave me a upgrade!! What else did I want."
Pros: "Friendly crew, good food."
Cons: "AC in the plane didn't work on the ground (during boarding and taking off). It had been extremely hot and sweaty before we took off. Cheap earphones provide very bad quality of sound. I barely could hear anything. I had to use my personal earphones."
Pros: "All flights were on time."
Cons: "The crew didn't care and was not approachable. Food was dry and tasteless. No vegetarian options. During 8 hours' flight they served only 2 glasses of water."
Pros: "Everyone was extremely kind and helpful!"
Pros: "Although my flight was very short, the staff was kind and the food great! May have been one of the smoothest flight I've ever been on."
Pros: "Overal a good experience"
Cons: "There's no vegetarian options"
Pros: "Excellent. COPA always excels at customer service and comfortability. Some food as well, which is nice for such a short flight."
Cons: "The boarding process is backwards. Passengers should be loaded from the back of the plane to the front."
Pros: "The attendants were sensitive to our needs. Accommodating. Seats comfortable. Overall great first experience on Copa"
Pros: "Friendly staff."
Cons: "My luggage didn't arrive and the company said it would deliver it yesterday, Monday September 12. It's already Tuesday September 13, the luggage hasn't arrived and no one answers when I call to the number given to me (787-791-1035)."
Cons: "Last minute gate change"
Pros: "Food and drink were unexpected and satisfying."
Pros: "Leg room and food. Opportunity to upgrade"