Some crew were unfriendly or in some cases just straight up rude.
They told us yesterday APR21st that they were cleaning the plane and we got delayed. After that they said they didn't had any crew for the flight so they cancelled the flight till next day.
Putting people that close to the bathroom, where you have to look into the bathroom as people are exiting and entering was not great and the smell was also not great. I know the airlines are desperate for more chairs, but that seat is a crime.
Packed in plane small uncomfortable seats elbow to elbow nobody wants to be in that situation for the money they paid
one staffer was frustrated (it happen); the flight was late and the pilot mentioned they'll make amend but the snacks were the same, other than that the aircraft was clean and everything went smooth, no complaints
Overall, the flight was good. Lounge access should be with all business class tickets.
Horrible service no Wi-Fi connection on both leg of the flight and they are refusing to fix bad service
ticket agent lady wás very helpful , she arranged wheel chair for my elderly mother
As great a red-eye flight as red-eye flights can be.
Entertainment kept turning itself off. Gave up on watching a movie.
I bought a ticket from Kayak. When I got to the airport, the was no ticket. I had to pay 5X to get to my destination. No response received from Kayak. I will NEVER use them again.
My wallet was stolen while I was sleeping on the plane.
I checked a bag and there was only one agent to assist all customers with any issues.
Great setup on both flights except the last flight we got condensed dripping all over me in the last 20 mins of the flight
Flight cancellations, delays, mass confusion and disorganization! That’s Air Canada for you, nothing new. I would have chosen a different airline if it were an option, and Air Canada continues to prove they don’t care about their customers.
Couldn't fit knees, only 1 toilet working, didn't get anything to drink cause the stewards were not able to get to us
Our biggest complaint about Air Canada is that if you don’t like your seat during check-in, there’s a fee to move elsewhere. On our flight from YUL to FFL, we were charged to change seats—just regular seats. What’s maddening is that the plane wasn’t even full; there were even a few people sleeping in the middle row sections (entire rows, completely empty), using them as beds. In my opinion, charging passengers for seat changes is a cash grab by Air Canada. They are definitely not the airline they were back in the day. I suppose they need to gouge the consumer now that they pay their attendants while on ground. One out of 10.
Allow me to book extra bag check in as free though I packed in 1 luggage but that was 7 LBS overweight so make another bag to free check in.
Plane left an hour late, I missed my connection and my bow case was never even loaded on the plane in VA. I deal with this type of nonsense everytime I fly air canada.
It was a smooth flight both in the sky and landing!
