The whole experience! Customer service was excellent and the staff were very polite, helpful and curtious. We were apprehensive (because it is a new company) we are so happy we decided to book with Interjet. We will be sure to fly with Interjet again!!
We wish you had more destinations. We would have booked our return flight but we are flying out of Merida Mexico. We are considering taking a bus back to Cancun so we can fly back to Vancouver BC Canada but we will wait and see. The check in baggage price seemed high but we take that back as we were both allowed our carry-on without a fee, so $34.00 was more than fair! Thank you for such great service! Sincerely, Donald Dale Meier and Cindy Erskine
Line to check in for boarding pass was very long. Took over an hour.
I was flying to Mexico City on the second day after the snow storm in NY, I couldn't check-in online in advance as its web page said that I had to check in at the desk 3 hrs in advance. When I got to the airport, the line was not very long at the check in desk at first, but moved very very slowly. When I finally got there, I was told my flight had been cancelled and they moved me to a flight 5 days later. While I understand that it is tough for airlines since quite a lot of flights were cancelled the previous day due to the storm, but moving my flight to 5 days later without any email/text communications is totally unacceptable. Or even if they had allowed me to check-in in advance, I could have know the status better before heading to the airport.
Everything was great! Thanks
Interjet refused to cancel a flight to JFK on January 4th 2018, JFK was closed that day until the next morning because of a Hurricane Blizzard in NYC. All flights to JFK were cancelled that day, nontheless Interjet maintained that our flight was "On Time" even though this was clearly impossible. They obviously refused to cancel the flight so they could run out the clock on their customers, refuse to re-book anyone, force everyone to sleep in the airport overnight til they could sort out their flights home. We were forced to purchase new flights home on a different airline, at great expense. This is a desperate and criminal manipulation of airline regulations, and we do not accept this behavior.
Very friendly cabin crew made this trip pleasant and entertaining.
Despite plenty of empty seats, the ground personnel would not consider changing our seat assignment at the gate to allow us to sit together.
The flight actually left.
Poor communication. Flight originally at 11:35, then 12:05, then 12:15... At 11:55, they said they would start boarding in 20 min. How can you do that and still take off at 12:15? Answer: you can't. Just be honest and keep us informed. Bonus: United sent me an email saying that connection had already left (it hadn't - thanks United! - awesome service as always!)
Phone charging outlet under my seat didn't work.
Crew was very kind and apologetic for delay.
Delayed 2 hours and forced to deboard when I can drive in 3 hours.
Flight was cancelled on our way back home from Gudalajara, was speaking to a representative for almost 2 hours to get me on the next flight the flight representative forgot to put me on hold and told everyone how rude i was, i was not rude i was just trying to get home. The representative couldn’t help me so i asked to be transferred to a manager, after 2 hours i was transferred and the manager hung the phone up. Long story short i called back spoke to another manager Yana and she was the rudest lady ever! She basically told me for waiting to long i will have to be placed on a flight 2 days after my cancellation flight. I started to cry because i needed to be home and she basically did not care so i took the date. Never again and i will warn everyone about this airline and their customer service!
|Avg. Flight Duration||2h 09m|
|Flights Arrive in||Aguascalients|
|Flights Depart from||Houston George Bush Intcntl|
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