United Airlines, Air New Zealand and Air Canada have all waived their change and cancellation fees on flights from Houston George Bush Intcntl to Mexico. Confirm policies on booking site.
The cheapest ticket to Mexico from Houston George Bush Intcntl found in the last 72 hours was $49 one-way, and $162 round-trip. The most popular route is from Houston George Bush Intcntl to Mexico City Benito Juarez, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $49.
Aeromexico flies most frequently to Mexico City Benito Juarez from Houston George Bush Intcntl. In general, ANA, Air New Zealand and United Airlines fly the most to Mexico.
Most visitors from Houston can enter Mexico without restrictions.
Read more about travel restrictions for Mexico
Visitors from Houston are not required to quarantine after entering Mexico.
Visitors from Houston are not required to present a negative COVID-19 PCR test or antigen result upon entering Mexico.
Health Declaration Form
Completed form should be presented upon arrival
Masks: Required in enclosed environments and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Cons: Arrived late.Read more about Aeromexico
Cons: Arrived late.
Cons: left Houston more than 2 hours later, arrive in Mexico over 2 am
Pros: Plenty a space between seats. Ver confortable seats and small entertainment screens!
Cons: Better selection of movie?
Pros: Flight on time and professional crew
Cons: Flight was delayed 2hrs.
Pros: The crew was great
Cons: Check in on line was diffucult and did not include opportunity to precheck a check in bag. Acwaste of time fir everyine in line
Pros: Good flight
Cons: To have us sit together
Pros: On time
Cons: Smelly WC and crew
Cons: Seats had even less legroom than the worst US airlines. I'm and 5'8" and I could barely fit my knees and once the person in front of me decided to recline his seat I couldn't even do that.
Pros: Availability of beer for such a short flight.
Cons: Food was ok but could be better.
Cons: The flight Mexico-Merida was delayed
Cons: Entertainment or WiFi being available
Pros: Nothing. Iberia Airlines employs theives.
Cons: Two one way tickets were purchased to Cancun. The layover was 2 hours... but since the first carrier was late, it caused us to miss our connecting flight. Because the 2 tickets were from different carriers, the airline charged us $1600 to buy new tickets. I would never buy tickets this way again.
Cons: missing luggage for 2 days now. not Good!!!
Pros: Perfect timing, pilots throttled up to catch up on a delayed departure, absolutely bang on. Cabin crew were great. Comfortable seats with recline.
Cons: Inside could do with a clean, but it was an older 737 workhorse, typical wear & tear. I paid more than expected but I did get a good reliable service.
Cons: El vuelo salió atrasado . Teníamos acientos en AM+. Incómodos El sistema de entretenimiento no funcionó. Pedimos que lo vean para arreglarlo. Nadie nos acercó con respuesta. Mal trato del personal a bordo
Cons: Your customer service center is useless. The representatives do not help, they are mean and patientless.
Pros: There was great service at the desk when I needed to have my flight rescheduled. Friendly staff in flight as well.
Cons: Having less than an hour to deplane, go through immigration, them security just isn't enough time between flights. I missed my plane as Guadalajara immigration took almost 2 hours at 5:45am. I then had to add another flight to my itinerary. Planes are somewhat old.
Pros: Choice of beverages was good, flight attendants impeccable.
Cons: I was in Classe Premier. My seat was extremely hard to recline and my let rest wouldn’t extend. Very uncomfortable 2 and a half hours.
Pros: Entertainment options
Cons: No announcements for landing. I usually wouldn't complain about arriving early but my shuttle was not available for two hours so the early arrival added that time to my wait time.
Pros: Quick flight, ease going through customs
Pros: I didn't have a seat and was upgraded to first class, which was AMAZING.
Cons: Horrible customer service and delayed all our plans
Cons: Lack of entertainment
Cons: A horrible flight!!! We arrived at 5:04pm then we sat on the tamarac for 40 minutes before they could find a gate for us!!!! What a horrible lack of management!’ Who runs this airport/airline!? At the end they moved us to completly different terminal!!! Had to find a new transportation to the hotel!!! Again, what a horrible display of management skills!!
Pros: We made it
Cons: We sat on the tarmac for two hours. The flight was cold and miserable and today I’m sick.
Pros: Surprise first class!
Pros: The amenities (entertainment, in-flight service) were limited.
Cons: Upon deplaning in Cancun, an attendant asked me if I was staying there. I indicated that I was not, that I had a connection. He clearly knew I was about to be led astray, but he did nothing to prevent it. Maybe there was nothing he COULD do, but if so, why bother to ask?
Pros: Boarding went smoothly.
Cons: Aeromexico was unable to provide the boarding pass for our second flight on the itinerary (operated by Delta) when we checked in in Mexico City (our checked bags were tagged all the way to Minneapolis though). They informed us that we would need to go to the Delta ticket counter when we arrived in Cancun (with a short layover). This is an unacceptable level of service.
Pros: I try to fly on the best airlines due to the service, however the service has gone down
Cons: The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal.
Cons: Got to the airport 2 hours before my flight to fly domestically. Waited 1.5 hours in line. Everyone who worked there didn't give a damn about anyone's situation. This isn't the first time the experience was miserable. I recommend viva or volaris. This airline can't get it together.
Pros: It was ok from mexico city to cancun
Cons: All the bad experience in mexico city only
Pros: The plane is very comfortable
Cons: Que solo tengan cacahuates y el avión no tenía pinta de haber sido aseado antes de abordar
Pros: The crew on this flight was amazing.
Cons: The seats, my Gawd...felt like I was sitting on marbles. And this priority board issue. Why say you have priority boarding and be the third zone???
Pros: Confortable seats and entertaiment
Cons: Late boatding
Pros: Buenas actitudes
Cons: Missed flight due to my connection flight being iver one hour late
Pros: Seats had the television screen in the seats instead of the monitors that come down from the ceiling. Everyone could choose what they wanted to watch. Good selection of movies and television shows. Airline stewards were nice.
Cons: All three of our flights were delayed. It was stressful trying to get to new gates and not sure if we would make our flights or not. No explanation why there was delays. However, this worked out to our advantage or we would have missed our flights.
Cons: Almost lost the conection at MEX because I was waiting for my baggage, nobody said anything until 20 minutes the bags for the flight stop coming.
Cons: I purchased a first class ticket, but the airline changed Equipment to a plane without a first class cabin. I was unceremoniously bumped back to coach and placed in front of two screaming children who proceeded to yell, kick my seat and hit me in the head for the entire flight. Never fly aeromexico
Cons: Delayed for no reason, very irresponsible msnagement
Pros: It appears not many pay for the upgraded seats between MEX And CUN. My husband and I had 6 seats to ourselves to stretch out on! Boarding priority was non existent and in flight entertainment was for children, but overall it was a comfortable flight.
Cons: Small horrible plane, original 6am flight cancel without notice, took 9am flight instead, took off late. Last time using this airline.
Pros: I like the promtest and service of the staff.
Cons: Kids being too loud, nobody's fault though.
Cons: Retra Retraso de 2 hrs sin ningúna explicacion
Pros: From the boarding process all the way to arrival it was a great experience overall. Brand new planes with free up to date movies. The economy seats truly recline (to what i was very surprised) and the food was pretty good.
Cons: There's absolutely nothing I didn't like about it.
Pros: Price and staff were great.
Cons: Meal was a sad sandwich and yogurt, planes were old and dirty, no in-flight entertainment.
Pros: The crew member who is close to my seat did not even offer to help with my luggage which was very unprofessional.
Cons: The crew members needs to be helpful, and customer service to their passengers!
Cons: Not making me sit on tarmac pretending you already don’t know the flight is canceled. Enough of the dog and pony shows.
Cons: Everything. Major delay, lost my vacation time
Cons: Flight was delayed, so missed connection.
Cons: The AC was off while we were waiting to takeoff so it never felt cool in the cabin for the hour(ish) long flight we had. I don’t know if it was the size of plane that made it so we couldn’t have that on while taxiing/waiting our turn to take off or what, but it was too hot and stuffy onboard in Texas on the tarmac. Our next flight from Dallas to Huntsville, AL had the AC on the entire time we were waiting our turn/taking off- the plane was newer and slightly bigger. Not sure what the deal was but it made the flight pretty miserable.
Cons: Check in was terrible. Took an hour waiting in line
Cons: No snacks
Pros: It wasn't Spirit.
Cons: Missed our connecting flight due to mechanical issues, but we were put on a later flight. Due to covid it's hard to get really good customer service. It would be nice if American had said well in advance that you need their app in order to connect to wifi on the plane.
Cons: Our flight was delayed two hours. We arrived safe but still, the delay creates such an impact on traveler’s plans. AA didn’t even offer bonus miles.
Pros: When we did get in the air, the flight seemed to go quickly and we got there fast.
Cons: I upgraded to 1st class for both flights but the plane seating was very dismal and hadn't been upgraded in either of these planes for a long time. After we boarded the plane we were told that no drink, snacks or food would be offered. The attendant shut off the lights as soon as we got in the air and kept it dark in the cabin until 10 minutes before we landed. She never came around to check on us once or ask if we needed anything. I was so thirsty when we landed. I have decided that I will either go back to United Airlines or check out the 1st class options at American Airlines better next time. This might not have been their fault, I'm not sure what it was, but the flight was late landing and we took off an hour late as well which really put me behind schedule.
Cons: Sat on the runway for over an hour. Lack of communication and lies..
Pros: Everything went smoothly.
Cons: The flight was packed and wearing masks Was not enforced.
Cons: If American Airlines didn’t delay 10 minutes so you miss your connecting flight twice within 1 trip
Cons: Bring back the individual TV's
Cons: Size of seat
Cons: 2 hour delay
Pros: Crew was fantastic but seats lack padding which agrivated my tailbone.
Cons: A second beverage service would have nice.
Cons: The communication on the actual flight could have been better. The flight from Houston to Charlotte was not very informative as in weather conditions, traffic, or the time in which we landed was not gone over.
Pros: Boarding was quick and easy
Cons: The plane could have been cleaner
Pros: Great crew. Easily accessible.
Cons: Several delays.
Cons: Gate change and delay in boarding. Delayed landing and made connecting flight difficult
Cons: Multiple delayed flights leading to short connection time. Despite meeting stated time, denied entry and surprises that my ticket was changed with no effort to correct said error at the gate despite adequate time prior to take off.
Cons: Crew was very rude and the inflight food and entertainment was horrible. Food wasn’t edible and my tv didn’t work
Cons: 1 hour delay boarding then another hour waiting for a Pilot!?
Pros: Everything worked out great.
Pros: Plane is clean. Well kept
Cons: Wifi. It terrible
Pros: I decided to travel First Class from Houston TX and that was the greatest choice I ever made. IAH requires travelers to arrive 2-3 hrs early due to traffic or weather conditions. I checked in at 2 pm and waited for my 5 pm boarding call. First class was amazing! I stored my belongings without any issues. I sipped wine and dined on pasta and watched the movie Father Figures with Owen Wilson and Ed Helms. The stewardess was polite and friendly. The food was enjoyable and the passengers were friendly. The bathroom as also immaculate, I was impressed.
Cons: No complaints!
Cons: Our bags were lost going to Rome for a wedding and our cloths were in the bags for the brides father and sister bridesmade. No updates and the have my phone number and email address. You would think it was 1968 or something! Unacceptable in this day and age of communication! The wedding is in 48 hours and can’t find our bags? All this was explained to the airline in Rome the baggage handlers etc. etc. still nothing. Absolutely amazing and disappointing!
Pros: On time
Cons: Nisy airplane and hard seats.
Cons: Very narrow seats
Cons: I didn't have enough time and had to rush to get to me connecting flight. It scared me that I might not make it to the terminal and gate in time. thanks!!
Pros: That the armrest came up.
Cons: The landing, having to check my luggage and receiving it banged up when I saw more spaces for my luggage on the overhead compartment, the pilot not mentioning turbulence, no entertainment, flight attendants not being observant for persons not buckled in, last but certainly not the least...the flight delay.
Pros: Boarding was prompt, flight attendants polite and accommodating.
Cons: If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy.
Pros: I did have to speak with an attendant at the customer service area of checkin and she was great. Very helpful.
Pros: Everyone was very helpful.
Pros: This particular trip everything went as well as can be expected. I was upgraded to first on both legs, always a bonus. Crew was friendly and efficient. FYI, this was not AA crew and equipment, was the regional sub. But still, all good.
Cons: I don't care for the shuttle from the main terminal to the remote. It's crowded and uncomfortable, even for a few minutes.
Cons: My flight was cancelled and caused me to miss another connecting flight to get to my destination, and now need to purchase new tickets.
Pros: Good pilot...smooth landing.
Cons: snacks and lack of in-flight entertainment.
Pros: Quickly boarding, crew was extremely polite
Cons: No kosher food on board
Pros: Easy to book. Reasonable price. 10/10 would book again.
Cons: No entertainment. There wasn't even a drop down screen for a movie.
Pros: Very good
Pros: Free beverage
Cons: Was told I couldn't get on earlier flight because I hate checked a bag. That bag ended up on earlier flight and sat in Rochester for 5 hours. Was delayed due to "maintenance" and the inability to find flight attendant. Ended up changing gates and then forgotten for 45 minutes before manager asked someone if we were headed to Rochester. Once aboard second plane waited for another 45 minutes for fuel. Never flying American again.Was told I couldn't get on earlier flight because I hate checked a bag. That bag ended up on earlier flight and sat in Rochester for 5 hours. Was delayed due to "maintenance" and the inability to find flight attendant. Ended up changing gates and then forgotten for 45 minutes before manager asked someone if we were headed to Rochester. Once aboard second plane waited for another 45 minutes for fuel. Never flying American again.
Pros: Normally I've been on planes where the seats aren't that great! But these seats were wonderful! :) I was out like a baby!
Cons: I don't really like the complimentary pretzels.
Pros: I sat next to my wife
Cons: Paying extra for seating
Cons: I feel as though I should receive some kind of courtesy credit for the poor condition of the plane, friendliness of the staff, efficiency of the staff, and finally for being 3 hours late because failure to adequately fuel the plane. I was skipped for receiving refreshments, the plane had interior panels falling off. The second flight didn't have enough fuel for a 40 minute flight. The pilot told us that we were delayed for rain for 10 minutes but we did not have enough fuel to circle around. As a result we came back to Philadelphia. I missed a graduation party as a result. I had a poor experience. The flight attendants did not greet me on entrance or exit.
Pros: A two hour ride on an airplane without having to drive.
Cons: The seats are extremely uncomfortable on this pane.
Pros: Nothing....old plane crappy service...the crew seems That they been punish to do that flight ...screens didn’t work...one of the crew members told me that I can’t change seats even that my screen dinner work because I didn’t pay enough to change my seat
Cons: To fly in another airline.... United ? No way what a lack of empathy.... never again
Cons: After so much money given to private airlines from the government to mitigate their loses during the pandemic, they are still packing their planes back to back. It should be a law to forbid more than two passenger per sit row leaving the middle seat empty, unless they're in the same reservation.
Pros: everyone was great.
Cons: very full flight but that's expected.
Cons: No room
Pros: The crew was efficient and controlled the mask situation well. The seat was well used so it was not as comfortable as I expected. The flight crew did an excellent job with providing information and flying a smooth flight.
Cons: Boarding was a little chaotic as the person calling out rows kept repeating the same rows for boarding.
Pros: New plane
Cons: Hire people that don’t hate the job .
Cons: They did not enforce masks. Person sitting next to me had mask off the entire time.
Pros: The flight qmwent without issue once we took iff
Cons: There was maintenance needed on the plane before we could take off and that delayed us further from take off.
Pros: that I was finally able to go home
Cons: Customer service was very poor. The arline could've notified the connecting flight that we had landed and to wait on us. Instead, the connecting flight was scheduled to leave at 9:50. I arrived at the gate at 9:49 and the flight had already left. In addition, the reps did not show and form of empathy that we had missed the flight, of no fault of our own. When asked to provide transportation the connecting flight, the rep acted put out and stated we would have to wait (mind you, the next flight wasn't scheduled to board until 1:44pm). I was then told, the rep was going to lunch and I would have to flag down a ride. Lastly, a $10.00 voucher was nothing considering most airport meals are over $10.00.
Pros: The crew were dope
Cons: The flight was completely full and uncomfortable
Pros: The crew was courteous
Cons: Less people on the plan.e. Too full in time of a Covid Virus
Pros: I’m handicapped and requested wheelchair assistance when I booked flight. Not once was it ready I had to ask for it at every leg of trip, going and returning. Took morning flight home to connection and when landed was told that flight was cancelled and rebooked my on another flight which was fine but didn’t have the seat available that was originally designated and the woman at customer service didn’t care. New flight delayed 3 times and I ended up being in Newark for 9 hours and got a total of $30 in vouchers, had anyone that gives these vouchers out bought anything in an airport before? And the $30 I did get I had to beg for as well. No more united for me thanks.
Pros: Flight was nice and empty
Pros: Crew were great, especially considering we had a couple of mishaps travelling with a five year old and five month old. Despite being a mega long flight it was comfortable and we were well looked after.
Cons: Seats are a little narrow on the exit rows and bulkhead as the armrests accommodate the TV and tables. This also means they can’t be moved. Not unique to Air NZ though.
Cons: My suitcase handle was broken
Pros: Rude gate staff. They were being very condescending in their tone while saying perhaps appropriate information. This occurred starting when one woman got in line. The sign kept changing...her accharine like tone telling her that boarding would begin at 1130 was unnecessary. Communicating with foreign passengers whose flight had been rebooked to this flight was very poor. Instead of asking them for the name of their baby, the gate employee kept asking them for the lap child name! This occurred over and over until finally they asked for the bany's name. The lady who is from Chicago started practically wagging her finger and just saying NO! to bags that might be too large. How she did this was overly rude even when the bag fit in the metal sizer!
Cons: Sorry....above is what I did not like. I like that my bag was shifted away, tagged and put on board...made it to Rome! Flight staff very professional!
Pros: WiFi and entertainment on board the aircraft
Cons: All goof
Pros: The crew was very kind, professional and accommodating.
Cons: I paid extra so that we could have more leg room and be closer to the front of the plane yet upon embarking we were part of the last group to board. We sat in the first isle directly behind firstclass yet borded. virtually last. I was told by the flight attendant that because I purchased my airfare through Kayak as opposed to the airline was the reason behind this. I had no idea that this was the case and on top of spending the additional fee for upgrading, I was disappointed. I have a 0 star for entertainment because there was no N/A as a selection choice. There were no movies or entertainment aboard this aircraft.
Cons: I had very little time to make my connection in Newark. Other airports/airlines have given me a short connection pass which has allowed passengers to make their connection with less stress. The security line inNewsrk was ridiculous. I spoke to a TSA agent who couldn’t have cared less if I missed my flight and a United representative who told me to “just try.” In the end, I had to ask other passengers if I could go ahead of them. While I made my flight with a few minutes to spare, the process could have been much easier and the United Rep could have done more. He could have just called the gate at the very least to let them know I was coming. Apathy is not an indication of good customer service.
Pros: Terrific Gate Team in Houston, who were extremely helpful with my current disability (my foot is in a walking boot). Gate agent immediately approached me once I got to the gate (via wheelchair) to see if I needed anything else. Then she took it upon herself to move my seat so that I had an empty row on the flight to prop my leg up on the flight, which was excellent customer service. She anticipated my needs & exceeded them. She signaled for me to board early, so I had enough time & space to get down the ramp. Gate agents like her are hard to find these days. I wish there were more agents like her. Flight to Indy- Plane were more spacious between the seats. My knees had 6”-8” between them & the seat in front of them. It was a new plane, so if this is the direction that United is going with their aircrafts, they will have lots of happy flyers.
Cons: It was recommended to download the United app for free inflight Enterainment once I purchased the inflight WiFi. After purchased, none of the movies or tv shows would play. It seemed like slow WiFi was making it impossible to utilize the Entertainment promoted by United.
Pros: I am only 5'4" but the seat in front of me was broken. I had NO leg room. If you are going to squeeze your passengers in like sardines, the very least that you could do is make sure what little room you have left us isn't compromised by faulty equipment.
Pros: There was a fair amount of leg room.
Cons: Boarding could be a little frustrating because groups 3 4 5 were 1 lane and there wasn't a lot of room in the airport. Also, there wasn't a lot of time to get from one side of the airport to the other to stop at the restroom and get a real meal, since there was nothing served on the previous flight. Due to turbulence there was nothing served on the flight, which is beyond the control of the crew. They knrw ahead of time about the turbulence, perhaps they could have quickly passed out pretzels or cookie before the flight took off.
Pros: the crew was great, flight was not overcrowded - smooth sailing the entire flight.
Pros: We had an aisle each! The staff were friendly too.
Cons: A slight delay
Cons: United was unorganized and they acted as if these cancellations were no big deal. Those two days that we missed could have been spent at work. Now I have wasted PTO time that I can't get back and wasted money at our resort that I wasn't able to get back. One of the agents at Bradley International Airport Sammy put her hands on my friend and screamed in her face USING FOUL LANGUAGE with a line full of people and their children waiting to check in. It was unprofessional and uncalled for. We did get police and management involved. The overall experience was terrible.
Pros: The crew was the best part of the entire awful experience. The pilots let people tour the cockpit and the stewards were very accommodating considering their rules and restrictions. With so many delays, we were able to disembark the plane and come and go as we needed till we were able to finally board for takeoff.
Cons: We all received updates every thirty minutes with a new departure time and each time we were supposed to depart, there was another delay. The first delay was caused by a seat cushion floating device not being on the plane (hour delay right there) and then for the next three and a half hours, we all were constantly being delayed due to rain. The rain was not their fault but had that cushion been properly stocked on the plane, we would have missed the storm and been on our way. A two-hour flight became an eight-hour hell. Not to mention, the plane itself smelled like a seedy bar bathroom, I had to tuck my legs underneath myself because there was absolutely no legroom, and my row mate was a belligerent drunk. Getting home at 5 am Monday morning and going straight to work was not ideal. Would have been nice to be home on the same day that my flight was scheduled.
Cons: I got late to my next flight !! I loose my flight .
Pros: The flight attendants
Cons: Well no movie screens, and when you get on the plane they say there is internet movies, but you need to download the ultimate app for United to have it work!! The internet was so slow I could not download on my iPhone 7 Plus with 256 gigabytes and well No Movie!!!! It is the first time that I have not watched or played something in maybe 40yrs!! Also I asked for a seat that would recline and they gave me the only seats that do not because the emergency exit was behind!! The had no sandwiches or salads, they only had chips, crackers, etc
Pros: Thanks for the ONE toffee cookie at the beginning of the 8 hour long flight.
Cons: I have NEVER flown on an international flight and NOT received a complimentary meal or two...When I'm flying for 8 hours. On top of that the seats were very small and uncomfortable. I shouldn't feel a person grabbing a magazine or pulling down a tray when I'm sitting in the seat in front of them. There was one younger African American flight attendant with a light brown, long curl wig that didn't look like she wanted to be there. You can tell by all her eye rolls, sighs and not responding back to numerous thank yous given to her. I couldn't consistently watch a show or movie for 3 minutes thanks to the wifi and or app on MY Samsung tablet....it's SO sad that you guys couldn't have them already installed like other airlines. This airline is already in hot water, I expected MUCH better customer service. I will do my best NOT to use them again and tell others to do the same.
Pros: First flight delayed once board to check a broken light. Then waisted 40 minutes taxiing on tarmac in Houston because they couldn't find a gate. Missed our connection. They put us up in a low end hotel overnight. Then we had our morning flight again delayed as we waited for planes to the take off, so further delays. Arrived in Costa Rica 1 hour late. Now with too many other flights so immigration packed and took another hour and twenty minutes (when we finished there was only a 5 minute wait). Thanks United
Cons: Coffee and cookies. Moscow mule
Pros: The flight took off and landed on time.
Cons: When I went to the gate in Houston to get my boarding pass for my second leg, the lady at the gate counter yelled at me because I didn't know my seat assignment even though I had already explained that I didn't know because I didn't have a boarding pass. On my original booking, I had chosen my seat to be a window, but when they rebooked me they put me in a middle seat even though there was a completely empty row in front of me. Then, to top everything off, they forced me me check my rollerboard carry-on because they said there was no more room on the plane, but when I got on I could see multiple spaces were still available. Another passenger and I were left to wait nearly 5 minutes on the jetway while the gate counter rep went to print our checked luggage tags. I asked the stewardess why I had to check mine even though there was plenty of space, and she said "it's hard to tell sometimes how much room we're going to have left." She also didn't offer any apology. All in all it was a terrible experience. I had to wait unnecessarily at various points of the travel process, had to endure a layover that was more than double what I had planned for, was forced to check my carry-on at the gate, and worst of all I missed a really important meeting. United obviously does not care at all about economy customers. Don't trust this airline! Book on Southwest or JetBlue - they actually care about customer retention!
Pros: From the Take off location in Low Angeles the United personnel was terrific...my parents both have health issues and the wheelchair..go cart service was great...
Cons: When returning from Houston to LA...i appreciated that the wheelchair service was ready when they arrived....what i didn't like was that as we entered the elevator one of the workers made a comment to his partner that there was to much weight cause the elevator made a certain noise...but not as if he was concerned more jokingly...my mother is heavy set ...she and our party thought that was rude and unnecessary...they both looked at her...i was going to bring it to there attention, but what good would of it done...so please address it....there were 2 gentlemen...one pushing my father which was a Hispanic male and the other was a black male pushing mother...the one who made the comment was the Hispanic male....and another problem was the airplane was very warm...
Cons: I didn't receive any notification that my second flight was rescheduled. The airlines had all of my information and I verified it was correct; however, the airlines did not know why I didn't receive a notification. Also, I spent more than 14 hours trying to get home. What should have taken 5 hours ended up being 14 hours with12 spent at one airport. I'm exhausted, fatigued, and annoyed with how this day is going. I thought I was going to be on the next available flight, but that meant one of four standby personnel on a flight overbooked by 2 people. But hey, I still have my health
Cons: Because the flight to Houston sat on the tarmac for so long, no one was able to get food in the airport before boarding this flight. I was at the back of the plane and there was NO fresh food available once the flight attendants reached the last 6-10 rows. Unacceptable that there is not enough food options for all passengers. By the time I landed in Panama, I had not eaten for 13 hours.
Pros: The crew was very friendly and efficient. They were extremely helpful with our requests. The entertainment was good, I was able to watch a movie the whole flight home.
Cons: We were expected to land at 5pm and did not land until 5:20pm. Upon arrival, the line to immigration was ridiculous. The machines were super slow and kept freezing. It took an hour before we could get to the X-ray line. At this point we had already missed the original time of our flight. Luckily the flight was delayed 30 minutes. After going through the x-ray machines we ran to our gate only to find out it had been changed and delayed again. We made it to our flight which was now rescheduled to depart at 7:23pm. After sitting in the plane for 45 minutes we did not depart until 8pm making our landing 2 hours after the original time.
Pros: The associate at the desk confused my flight for the next flight. I was given the wrong information and I watched my plane depart from the gate. Upon realizing that employees of that gate had left, and we're not coming back, I had to ask passing personnel about my flight to find that it left already and that I had already been rebooked without being notified. I now had to fly from Houston to Chicago to Nashville. The new flight boarded almost 2 hours later than expected, and upon landing in Chicago, I had already missed my connecting flight to Nashville by 35 minutes apparently. Unacceptable.
Pros: We were early for our flight. The flight was canceled 30 minutes before boarding, with no reason. United handed us a card and told us customer service would help us. Although we were booked on a flight the next day, it was on AMERICAN with a connecting flight. We waited in customer service line for an hour, to be told we would get only a discount on a hotel for the night. Not 100% paid for. We then waited another hour to be told our bags were already at our destination. No food vouchers. Just a goddamned headache. Horrible.
Cons: Nothing. Boo on United.
Pros: Nothing actually except it was on time.. I do appreciate being able to bring my little dog on board with us although it cost alost as much as another seat. Thanks for letting us bring her.
Cons: You put us all in very back seats and I am clostifobac.. It WAS HORRIBLE EXPERIENCE... LOuD AND NO RECLINING AND IN A CORNER.. OMG had to stand up most of way to keep from freaking out. And.. I HAD RESERVED MY SEATS..MAKES NO FRICKEN SENSE.. The tkt guy was rude when I told him I reserved our seats and now we are all 3 scattered everywhere alone. I think that's WHY HE PUT US IN THE VERY BACK BEING HATEFUL BECAUSE I WAS NOT HAPPY THAT UNITED DECIDED TO SEPARATE US FROM ROW I TO 30.. Also I am paying to bring my children to Mexico and I can't get points for it. Just sayin...
Cons: My flight was canceled and I was never notified. I never got a text or an email. I was also allowed to board the wrong flight, and sat there until another customer boarded with the same seat assignment. If that hadn't happened, I would've flown all the way to Oklahoma on the wrong flight, with no luggage. Not to mention, it's probably a lapse in security. That's how I learned that my flight was canceled.The United phone line was not helpful. Then, I stood in line FOREVER. After 2 hours of standing in line, they set up a dedicated line, and all of a sudden it was helpful. I'm never not flying southwest again. I'm praying my luggage makes it to where I'm going. AND no wifi on either flight. That really sucks.
Pros: It was pretty cheap
Cons: Our flight was delayed because the pilot wasn't there. I feel like this sort of thing always happens with united. When I went to ask for help about my connecting flights I was treated like I was the one inconveniencing them. And the response I got was there's nothing we can do if you miss your connecting flight the only one going out today is at 10 pm but it's completely full already. I feel like it was the worst customer service and while I realize the lady I spoke to was probably not the one responsible for the captain being Mia she could have been more kind and more helpful by 100%
Pros: Nothing! Rude people, rude service, smaller plane size, crappy food with a smell!
Cons: Everything! Rude people, rude service, smaller plane size, crappy food with a smell! Attendant even went as far as saying "This is why I prefer working with first class" to his co worker, making reference about a passenger. And even went as far as saying "I really need a drink after this one" when the passenger overhead his first comment and asked him why he's being so rude to her family and no one else. Also didn't bring us or the passenger behind us any water when we asked, and when asked again, he rudely said "You will have to wait, can't you see I only have two hands. I haven't gotten to your row yet" which he had, and passed, which is why the man behind us mumbled to us, and we made a request too.
Pros: Very clean.
Cons: Crazy flight attendants. I've never seen people with less patience. Was snapped at for asking for tea when they were taking my drink "order", because she started rolling the cart away and didnt seem like she was coming back so the guy next to me asked if she had heard me. Lady rolled her eyes at me like a teenager and belittles the poor guy for a few minutes. Saw another flight attendant nearly get in a fight with another passenger because she couldn't communicate and wasn't on board with whatever the other flight attendants had told her to do. Probably time to discuss stress management or have some of these people take a break to decompress because it's stressful being trapped with a bunch of jerks who are supposed to be helpful
Pros: the ride was good
Cons: if you ask a stewardess if the airplane from Houston to Leon has a power source for the iPhones you get - scolded, "sir, this is not a 737". Really. Would I ask if i knew the particulars of all the plane sizes in your fleet. I asked because I needed one and do not study the amenities of each plane. Try some politeness with the "idiocy" of passengers slammed into a window seat by your automated seating computer. Next. To fill out the forms provide please offer a pen. You can put your name on it if you like, make it a gimme pen. I tried internet unsuccessfully, then joined United Club to get wifi, only to discover after too late its only at the airport; then tried go go wifi; only to discover we flew out of range, again no notice that there was a particular range - your inflight ap services are not friendly revealing the shortcomings of a purchase.
Cons: They cancelled my flight into Hartford. I got stuck in Houston then they sent me to Boston. My car was at Bradley international on Boston so I had to wait a few hours when I landed at Logan before a rental car became available, which cost me an extra 200 dollars. I rented the car and drove to Hartford (2 hours) to drop the rental off and get my car. Needless to say I was exhausted for work on Tuesday after getting home at 3am and traveling all day. My original flight from Houston to Hartford was suppose to land at 8pm at Bradley airport. I had several people I was on the trip with who also flew into Hartford the same day with similar arrival times at bradley who were on different airlines. They either had small delays or no delays at all. Extremely inconvenient the trip home was. Although I am all for safety first I am not sure why other airlines still made the trip or simply delayed the flights. Doesn't make much sense since I usually fly United and always consider them the benchmark of air travel. Thanks. Torry Gajda
Cons: I was seated next to a morbidly obese man that smelled of feces so bad people many seats away had to cover their noses, overflowed his seat, taking up half of mine, and was watching disgusting pornography on his phone for half the flight, not that I was looking, but it was a bit hard to not notice, he wasn't trying to hide it. The power outlet under my seat did not work, so my phone died, and my armrest(left) was missing it's headphone jack so I couldn't use the in-flight entertainment, not that it would have mattered anyway, the fat man beside me was so huge, his fat covered my armrest so I had no access to the remote. The guy on my right, in the window seat, while not fat, wasn't small either and hogged two armrests, leaving me with none. I had to hold my seatback with my left hand the entire flight because there was nowhere to put my left arm without either holding it straight out in front of me, or laying them on the fat mans stomach which was folded over the armrest to my left. At one point I called a flight attendant and asked if they had any kind of a pillow or something to help my situation because the position I was forced to sit in was horribly uncomfortable and did not support my back, she looked at me confused, said they have nothing like that, and immediately vanished without any suggestion of a seat change or anything, just confused stare and then bolted away. All in all a pretty traumatizing experience, worst flight of my life.
Cons: people completely ignore social distancing when boarding and deplaning. Not enough emphasis is made on this.
Cons: Offer something to drink
Pros: Crew were nice
Cons: They charge for absolutely everything and flights are not even that cheap. Seats ate very uncomfortable.
Cons: It was awful. Was not offered any food and refused when asked for water. Seats are awful uncomfortable and for small people, no leg room at all. No internet no space no comfort nothing. The attendants were rude and refused to speak English. It was horrible I will never use volaris again
Cons: Treat form Volaris personal at Cancun terminal
Cons: Giving food to passengers as it used to be.
Pros: short flight, fine seats
Cons: no free food or water, but thats a cultural symptom of capitalism.
Cons: I have yet to have any complaints about volaris they are economical
Pros: Unfortunately, I don’t have anything positive to say
Cons: I paid extra for seats by the emergency exit. And they move me because my son is underage. Why did they take the payment if they wouldn’t let us seat where we requested?
Pros: Temperature was reasonably ok.
Cons: Seats were very uncomfortable. Didn’t recline. No movies were available.
Pros: The crew had good attitude.
Cons: Everything’s was worse I never use this aerolíne very upset
Cons: Volaris airline didn’t even receive the confirmation of the flight I purchased
Pros: My experience was so terrible I don’t have anything positive to say.
Cons: 1. The original flight I purchased was less than $100, Volaris cancelled it and the only flight available for me to purchase was then $150. 2. After I purchased the 2nd flight, I called within seconds because I noticed my mother’s name was on the ticket instead of mine! I had previously purchased her flight and somehow the kayak site had auto populated her name, i know for a fact did I did not type in her name, it is longer Han mine and has a middle name, i don’t even have a middle name. I think it was justfly, the third party who sent the confirmation email, I explained the situation, they took my contact information and since I had just called they would reach out to Volaris to see if they could change it to my name, and would reach back out to me within a few days. They never called/emailed me back. When I called Volaris they charged me a name change fee off $80+... I don’t know if anyone cares about customer service at Kayak, I have been purchasing all my personal flights through Kayak since 2007, this is by far the worse ticketing/airline experience I have ever had. Also, Volaris charged me $10 for my backpack that I store underneath the seat in front of me! They are a terrible airline, that straight out rips people off. This is the last time I fly with them, and probably last time I use Kayak.
Pros: The crew was nice but your prices are ridiculous. I cant believe you charge for snacks. Also, your seats were uncomfortable and you charge $60 for checked baggage never in my life have i had to pay that much. I’ve told all my friends to never use your services &i have a large social media influence
Cons: You guys should really fix your prices it’s ridiculous instead of gaining clients you’re LOSING THEM
Cons: El equipaje
Cons: Deliver bags
Pros: The crew never offered me a drink but they offered everyone around me
Pros: Efficient at the desk getting boarding passes. Flight was on time. Got us safely to and from Mexico.
Cons: Offer some type of food, not just chips. Return flight I asked 3 times for a glass of water and was never given one.
Pros: At least they keep you informed of the delays
Cons: Being on time
Pros: volaris charged me 20 usd more only because I had 11 kg of luggage , the limit was 10 kg
Cons: The airplane wasn’t clean, spaces very reduced, bad service... that’s the problem with cheap companies but Volaris can do better
Cons: Being timely
Pros: Getting my boarding pass was a hazel and the flight was delayed about an hour and a half. Seats were extremely uncomfortable and they practically didn't recline. Everything on board was sold and nothing was offered complimentary not even a cup of water.
Cons: What could be improved is, being on time. The seats could also be a more comfortable with a bit more legroom, room to recline, and space between people. Seats felt like I was sitting on the other person's lap. A small drink should be complementary.
Cons: luggage waiting time and boarding
Cons: This schedule is not for me , is too late and is not even direct , I almost miss my connection to Mexico City .
Pros: Excellent customer care and great customer service.
Cons: Too many people using the restroom. Maybe you might suggest passengers to use the airport restroom facilities before boarding the plane. In my opinion, there was too much people activity for the restroom during the flight.
Cons: Yes it could be better travel to complicated on Volaris
Pros: One of the worst experience I’ve had.
Cons: Our flight was delayed for 3 hours! Completely ruined out plans.
Pros: This was an on time flight
Cons: The seats are not confortable
Cons: El vuelo más incómodo de mi vida. Ridiculo el espacio entre asientos fila 30.
Cons: Not having to walk in the rain to terminal
Pros: Efficient. Left late but arrived on time.
Cons: No need to get to the gate 1hr30 before take off.
Pros: Please don't travel with Volaris, extremely old seats I felt like I was seating on a wooden board with some rocks on it. No room leg. You won't get any help from the Staff at check-in. I was charged $10 to print your boarding pass, the machines to print the boarding pass didn't work.
Cons: Volaris need to get new seats. Volaris charge you almost for even breathing, I am not kidding. They ask you to use the machines at the airport to print the boarding pass but their logo is not on this machines that's how they make $10 on each passenger. Bad experience.
Pros: La organización para salir en tiempo
Cons: Yo viajo seguido por esta aerolínea y por otras también. Y desde hace no mucho tiempo veo que ya no es posible seleccionar tu asiento sin costo ni siquiera cuando el check in está abierto. Esto se me hace ya una exageración de querer obtener utilidades de todo. Es un absurdo, pues todos nos vamos a ir y es una causa de molestia y que me haría pensar a mi y otros muchos en no comprar más con ustedes. Entiendo que quien quiera asegurar su asiento desde mucho tiempo antes pague por este servicio. Pero no al momento de abrir el vuelo. A veces viajamos acompañados y resulta imposible sentarse juntos. En mi opinión y de muchos amigos que viajamos con ustedes esto nos tiene en desagrado y ocasiona que adentro del avión andemos cambiando lugares y retrasar los despegues.
Pros: The crew was helpful and professional. The plane was clean and orderly.
Cons: The flight was VERY late (about 4 hours late) with no reconciliation for the massive tardiness
Cons: Left 22 minutes late, there was a bomb scare, we made a emergency landing and after one hour we are still on the plane with no ens in sight.
Cons: This flight was cancelled. They sent me an email asking me to call a phone number to get re-booked, but the number was unavailable for the two hours after the email was sent, and then when I finally got through later in the evening, I waited on hold for an hour, nobody picked up, and I eventually needed to move on with my life.
Pros: The movie selection.
Cons: This was probably one of the worst flights I’ve ever had to deal with, the plane was 3 hours late causing me to miss my connection and having to buy a completely new flight. I’m very very displeased and they didn’t offer to help anyone get to gates with connections or for vouchers or refunds.
Pros: Web check in was super easy, the flight was on time and all the crew was really nice.
Cons: No complimentary drinks or food, no entertainment on board.
Cons: I was havin a bit of a problem loading mr boarding pass when we started boarding. Instead of helping the gate attendant, whom I found fairly arrogant, told me to get out of the line and said I would be boarding last. I expressed that such instruction was nor acceptable since I had paid the priority boarding fee. When I finally uploades the boarding pass (withput their help, I was alloewd to go through only to find out that everyone was boarding a bus to take us to a remote location. So what is the point of charging priority boardong if everyone boards at the same time? If ypu are charging for something you are obligated to deliver what you charged for.
Cons: They couldn't help me check my bag all the way through to Oakland. The seats were very tight and close together and uncomfortable. I believe we were also delayed.
Pros: that i had a entire row for myself
Cons: they dont add the global entry number on your ticket like other airlines, therefore you cant get TSA pre check. The flight was delayed around 40 mins. When we got there, the bags took 30 mins to come out. There was a huge fight in the baggage claim from the flight before from NY. They wouldnt get their baggage and we were stalled.
Pros: boarding was quick and easy. price was low compared to other airlines.
Cons: Where do I start? I booked with them because of the low price and I read other reviews where they were compared to Southwest aArline, whom I like. well, they aren't even close! They don't offer any complimentary drinks, no entertainment, and the seats were horribly uncomfortable on all four planes we rode on. The seat pads were worn out and all you could feel was a metal bar across your tailbone. Try to sleep on that for a red eye flight! Impossible. They sat us near the back of the plane and we had the option to move for an extra fee. I chose not to and regretted this decision because the flight attendants posted up and played cards all night, laughing and talking loudly while the passengers tried desperately to sleep! nevermind the fact that you have to pay extra for a regular carry-on sized bag. This airline is such a joke. Next time I fly to Mexico, I'll just pay extra and fly with a known US carrier. Don't waste your pesos, unless you want to be super uncomfortable.
Cons: Tried to pre check a day before the flight using Volaris app and wasn't able to complete the process, as the app was timing out and it was forcing me to buy a seat in the plan, which I wasn't interested in. It seems to me that the airline is trying to nickel and dime you in every opportunity they have as they wanted to charge us 50 USD extra as our carry on luggage was under the 22 LB restriction but our backpack added 2 pounds. I have never seen an airline that is weighting each and every passengers backs and purses during the boarding process to see how much more money they can get per flight. Also, I found it kind of funny that after take off the flight attendants were selling the empty seats in the front which didn't had more leg room (not first class) but were just closer to the cabin. You are already charging for sodas, CAN YOU JUST STOP THERE?
Pros: On time
Cons: , change in departure time, hurried boarding, crew with long facesrude kids all over
Cons: Everything. The flight was cancelled by Volaris at very short notice without offering an acceptable alternative. At great additional expense, I had to book an alternative flight with a different airline. What are you going to do to compensate me?
Cons: Flights were comfortable. There were no complementary snacks or beverages. Luggage I checked in Puerto Escondido did not arrive in Cabo San Lucas when I did. There was no agent from VivaAerobus available at the airport for me to talk to. I will have to wait until tomorrow morning to begin trying to get my luggage. My Spanish is very poor, but there a lot of visitors who do not speak Spanish. The English speaking skills of VivaAerobus employees is poor.
Pros: Seat super uncomfortable and no leg room
Cons: The airplane just seem dirty and disgusting
Pros: The flight was 15 min earlier great
Cons: The food if it’s COVID restricted food sud not be serve
Pros: The crew was friendly
Cons: The cost of baggage for this airline is insane
Cons: To: VivaAerobus Airlines I requested a mobility chair and was denied, however they did get a chair for my grandma at the airport. I was told by my grandma that there was a portion of the walk to the gate that she had to walk, she made it, but she got tired. This is not professional at all.
Pros: Cleanliness of the plane and cabin
Cons: Online check-in needs work!
Cons: Crew is always late. Felt like we were thrown into a box and rocketed through the air. Handled my bag horribly. Was covered in mud in arrival
Pros: Very friendly and welcoming crew.
Cons: Service was great!
Pros: the fly was delayed and the seats are too crowd
Cons: The flight was 4 hours late
Cons: Communication! Flight was delays over 5 hours. The flight changed from delayed to on time twice throughout the day.
Cons: We were 7 hours delayed with no explanation and the airline was terrible.
Cons: Seat space
Cons: Leaving on time would have been better
Cons: Did not my luggage
Cons: I was early to aborde and I wasn’t allow to check in due to apprently being late
Cons: They weighed bags 3 times just to to to get money not for the safety of the flight
Pros: I liked that they got me to my destination alive.
Cons: The seats, being on time, docking at the right terminal so we didn’t have to bus to another terminal to go through customs, the food, the check in process... everything was sub par. For a thousand dollar ticket, I’ll never fly Volaris or Viva Aerobús again.
Pros: great ease of boarding comfy seats new plane
Cons: free beer
Pros: on time
Cons: the overcharged me for a mistake in the name, so insulting.
Pros: Surprised by complimentary beverages and snacks (cookies or chips). Perhaps they were free because it was an international flight
Cons: Legroom was tight. Seats were wide enough but seat cushions were thin.
Cons: We ran 5 minutes late and were not allowed to board our flight because there was NO ONE at the ticket counter to check us in... And just fly is saying that we cannot use our return flight tickets, so we have wasted almost $1000.00 Unbelievably poor service at the point!
Pros: The crew at the front of the airplane were friendly
Cons: When sitting at the back of the plane there were some girls with 3 beer cans each playing loud music and it woke up my child. I asked the flight attendant to tell the women to turn down there music and she said no she couldn’t do that if I didn’t like it to tell them myself.
Cons: Double assigned seat, crew was poor in communication and never explained or apologized.
Pros: It was above my expectations
Cons: They made annousments only in Spanish while boarding
Pros: Delays everytime
Cons: One check in booth for 170 passengers. Pathetic.
Pros: Good seating.
Cons: They should add charging ports to their aircrafts.
Cons: So late
Cons: They didn’t let me board.
Pros: Bien la tripulación. El avión austero
Cons: Las indicaciones para subir al avion
Cons: They canceled my reservation but did not notify me in any way. I showed up to the airport with no flight. I will never fly this airline again.
Cons: Better staff
Pros: The crew was honestly great
Cons: I paid for a row 3 premium seat that was supposed to have more room. It was the least legroom I have ever experienced on a commercial flight
Pros: It was impossible to speak to anyone before the 24 hour cancellation period ends.
Cons: Have people try to help instead just telling them to call later or call the airline
Cons: It was delayed by an hour
Pros: Very friendly
Cons: All good
Pros: The crew was attentive
Cons: There’s always room for improvement
Cons: On a 6 hour flight that was international and during dinner time they did not have any dinner food, only light snacks for purchase. No charging ports either.
Pros: Did not let me change my ticket for a different time . Lost money missing flight
Cons: First class is pretty limited on food. The seats could be more comfortable considering the cost.
Pros: Nothing especially not arriving late and getting charged extra from Our driver for waiting for us even longer !
Cons: Horrible service, rude , dirty , too crowded, over priced ! I was charged for my luggage when I was told it was already included. And apparently they were over widget but the website said I was okay. I even called and tripped check since this was our first time flying with them. They told us to get there at least 3 hour before our flight and they didn’t start checking us in until 3:50 ! I felt rushed after because we didn’t have time to grab a coffee or eat. The workers are rude and disrespectful not helpful at all !
Cons: A 5 hour delay and absolut nothing of info about it from the crew. Really really shitty. No food. No water. No medical service for a sick baby about 1.3 years old. This is the worst experience ever.
Pros: Por favor mantener Los precious gracias
Cons: Delayed flight both there and back. Personal at the desk VERY RUDE! Their luggage policy is f***ing ridiculous! They even weight your purse! And both carryon and luggage have to weight 10 kg - AND IF YPU GET ANYTHING ELSE AT THE DUTY FREE THEEY REWEIGHT YOUR BAGS AND MAKE YOUPAY IF IT GOES OVER!!! They always change the boarding gate and don’t have anyone telling you to go to the new gate! You have to walk and look out to the screens for the stupid sign!
Pros: Nothing was nice. Delayed flight for 3 hours and never told us what was wrong or why was it delayed. They first said it was about 30-45 minutes late, then an hour, later, another hour and so on. They didn’t offer anything on board, not even a cup of water. I understand they want to make profit and sell snacks and drinks, but come on, charge you for water!? Seriously?!
Cons: NOTHING! I rather pay $100 more in an airline that has great CUSTOMER SERVICE and that in addition for not giving me a straight answer about how delayed is my damn flight AND taking one fu****ng hour to put the luggage in the carousel for the passengers! I hope they go out of business!!!!!! I know they lost mine and my whole family!
Pros: Good, friendly staff. Quick flight as far as in the air.
Cons: 3 hour delay, come on... tight fit. Everything else made it uncomfortable but it was a 98$flight so what are ya gonna do?
Pros: We got to the airport and the lady that helped us add an extra bag was amazing trying her hardest to make it the cheesesteak possible. She weighed and re weighed our bags until we had the cheapest option. We ended up having to pay for 1bag upgrade (2-55lbs) that was 75$ Then the flight it’s self the flight attendants were every nice and tried to wander any questions I had. Chips were stale. Comfort of the flight was no worse than any other flight I’ve been on.
Cons: I will not book with kiwi.com EVER again because they messed up my baggage. I originally wanted 3-55lb bags but bought 5-33lb bags when I enquirer about upgrading to 3-55lb bags they ended up miss understanding my wishes and took away 2bags and I still only had 33lbs per bag... by then it was to close to the date we were leaving so they couldn’t fix it and I was told I wasn’t going to get a refund... and that I would have to buy my baggage upgrade at the airport. I could try but it wasn’t likely.
Airlines flying from Houston to Mexico have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Houston to Mexico
Masks required on board, masks provided on flights from Houston to Mexico
Social distancing seating
Middle seats unavailable to book on flights from Houston to Mexico
Testing for antibodies, testing for symptoms for flights from Houston to Mexico
Waiving of change fees. Search flexible flights from Houston to Mexico