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Other than the toilets it was great. One was broken and another wasn’t flushing by the end of the flight

Good flight. Good boarding. Luggage handled properly. Seats are small for business class. No wine or beer offered. Just regular crunchy snacks. Not much for a business class flight.

Premium economy was very comfortable with excellent service and legroom. On Kayak I was able to find a very affordable discounted fare

Overall seamless flight from SFO to FCO. I chose economy to have more money to spend while in Italy. The seats bottoms are a bit on the thin side but they give you a pillow and blanket so Inl used the blanket to thicken up the seat bottom. You have to have a physical boarding pass (at least for my flight) so that was interesting. Crew was nice, food was good and over pretty down the middle.

1 1/2 hours delayed boarding at JFK caused us to almost miss connecting flight in Rome. Only 30 minutes of time to run from one end of FCO to the other for connecting flight. Not very easy to do for older travelers.

There wasn't a time for neither food morning entertainment in a short one hour hop over.

The boarding was delayed and they didn’t let us know why until after we sat on the plane (the plane was delayed getting in) but they had us waiting in line for over 1/2 hour for some reason which I didn’t understand.

Terrible. Flight was cancelled with less than 10 hours notice. They added an extra flight to the itinerary and separated our weats which I specifically had already paid to have together.

Terrible service, uninterested employees, inefficient boarding process, and marginal set up on plane. Staff make the airline - good luck with this one.

Long delay, lack of space at the seats (not comfortable).